WO2020258553A1 - 一种呼叫应答的方法、装置及终端 - Google Patents

一种呼叫应答的方法、装置及终端 Download PDF

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Publication number
WO2020258553A1
WO2020258553A1 PCT/CN2019/108238 CN2019108238W WO2020258553A1 WO 2020258553 A1 WO2020258553 A1 WO 2020258553A1 CN 2019108238 W CN2019108238 W CN 2019108238W WO 2020258553 A1 WO2020258553 A1 WO 2020258553A1
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WIPO (PCT)
Prior art keywords
incoming call
call
grouping
voice content
phone number
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PCT/CN2019/108238
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English (en)
French (fr)
Inventor
宋雨濛
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北京金山安全软件有限公司
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Publication of WO2020258553A1 publication Critical patent/WO2020258553A1/zh

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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H04M1/665—Preventing unauthorised calls to a telephone set by checking the validity of a code
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72451—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to schedules, e.g. using calendar applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72454—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/74—Details of telephonic subscriber devices with voice recognition means

Definitions

  • This application relates to the field of computer technology, and in particular to a method, device and terminal for answering calls.
  • embodiments of the present application provide a method, device, terminal, and storage medium for answering a call, which can effectively improve user experience.
  • an embodiment of the present application provides a call answering method, including:
  • Application software connects incoming calls
  • the answering technique is determined.
  • the application software connecting the incoming call includes: when the user does not connect the incoming call within a preset time or it is determined that the user hangs up the incoming call, the application software connects the incoming call.
  • the application software connecting to the incoming call includes:
  • the application software connects the incoming call
  • the application software ends the incoming call.
  • the grouping of the phone numbers of the incoming call includes:
  • the phone number of the incoming call is a user identifier in instant messaging software, determine the group of the phone number of the incoming call according to the group in the instant messaging software;
  • the grouping of the voice content of the incoming call includes:
  • the determining the call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call includes:
  • the call scenario is determined according to the grouping of the voice content of the incoming call.
  • the calling scene includes: a work scene, a family scene, a friend scene, or other scenes.
  • the environmental information includes: system time information, positioning information, weather information, or network information of the application software.
  • the determining the answering technique according to the call scenario and environment information includes:
  • the corresponding environment information is determined according to the calling scene, and the answering technique is determined according to the calling scene and the environment information.
  • Optional also includes:
  • an embodiment of the present application provides a call answering device, including:
  • Connect module used for application software to connect incoming calls
  • the first determining module is configured to determine the call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call;
  • the second determining module is used to determine the answering skills according to the call scene and environment information.
  • connection module further includes:
  • the judging unit is used to judge whether the user has not connected the incoming call within a preset time or whether the user hangs up the incoming call;
  • connection module further includes:
  • the judging unit is also used to judge whether the phone number of the incoming call is in the preset blacklist
  • connection unit is used for the application software to connect the incoming call when the user hangs up the incoming call
  • the hang-up unit is used to end the incoming call when the user hangs up the incoming call.
  • the first determining module is further configured to: if the phone number of the incoming call is in the address book, determine the group of the phone number of the incoming call according to the group in the address book; or,
  • the group of the phone number of the incoming call is determined according to the grouping in the instant messaging software.
  • the first determining module is further configured to:
  • the first determining module is further configured to:
  • the call scenario is determined according to the grouping of the voice content of the incoming call.
  • the calling scene includes: a work scene, a family scene, a friend scene, or other scenes.
  • the environmental information includes: system time information, positioning information, weather information, or network information of the application software.
  • the second determining module is configured to determine corresponding environmental information according to the call scenario, and determine the answering technique according to the call scenario and the environmental information.
  • the device further includes:
  • the saving module is used to save the voice content of the application software connected to the incoming call, and convert the voice content into text;
  • the display module is used to display the voice content and the text of the incoming call connected by the application software.
  • an embodiment of the present application also provides a terminal.
  • the terminal includes a housing, a processor, a memory, a circuit board, and a power supply circuit.
  • the circuit board is arranged inside a space enclosed by the housing, and the processor And the memory are arranged on the circuit board;
  • the power supply circuit is used to supply power to the various circuits or devices of the above-mentioned electronic equipment;
  • the memory is used to store executable program codes; the processor runs and can be operated by reading the executable program codes stored in the memory
  • the program corresponding to the execution program code is used to execute any call answering method provided in the embodiments of the present application.
  • the embodiments of the present application also provide a computer-readable storage medium, the computer-readable storage medium stores one or more programs, and the one or more programs can be executed by one or more processors , To implement any call answering method provided in the embodiments of this application.
  • the method, device, terminal, storage medium and application software for call response provided by the embodiments of the present application connect the incoming call according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call , Determine the call scenario, and determine the answering speech technique according to the call scenario and environment information.
  • the user experience of the incoming call is better, and the user is more willing to communicate and elaborate more useful information.
  • FIG. 1 is a flowchart of a call answering method provided by an embodiment of the application
  • FIG. 2 is a schematic structural diagram of a call answering device provided by an embodiment of the application.
  • FIG. 3 is a schematic diagram of another structure of a call answering device provided by an embodiment of the application.
  • FIG. 4 is a schematic structural diagram of a terminal provided by an embodiment of the application.
  • the embodiment of the present application provides a call answering method, which determines the answering technique according to the call scenario and environmental information, so that the AI answering is more humanized and the user experience is improved.
  • the method for call answering provided in Embodiment 1 of the present application may include:
  • the application software may be an APP on the terminal or a service on the APP or the terminal's own service, and the terminal may be a phone or hardware with a call function.
  • the user needs to set the call forwarding function in advance before the application software connects the incoming call, so that the application software can connect the incoming call.
  • the application software when it is judged that the user has not connected the incoming call within a preset time or it is judged that the user hangs up the incoming call, the application software connects the incoming call. For example, when a user does not see an incoming call within a preset time period or is inconvenient to answer and ignore the call, or when it is inconvenient to answer and hang up the incoming call, the application software connects the incoming call.
  • the blacklist is the harassing calls preset by the application software or the harassing calls set by the user.
  • the blacklist can be saved on the server or locally in the application software, and can be updated through the server-side flag or the user's flag. Update.
  • S120 Determine a call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call;
  • the phone address book includes a grouping function.
  • users can choose to group, such as work (colleagues), family (relatives), friends, and other groups.
  • the user identifier in the instant messaging software can be The user's phone number, and instant messaging software also has a grouping function, and its address book grouping and instant messaging grouping can be set for users according to their own needs.
  • the phone number group of the incoming call is determined by the grouping of the phone number in the address book or the account group of the phone number registration instant messaging, and the call scenario is further determined according to the grouping of the phone number of the incoming call.
  • the address book can be a third-party APP that comes with the mobile phone or is installed by the user, or the address book on the application software in this solution.
  • voice recognition is performed according to the voice content of the telephone call, and the voice-recognized keywords are matched with keywords in the grouping vocabulary to determine the grouping of the voice content.
  • the group thesaurus can include groups such as work (colleagues), family (relatives), friends, and others. Keywords in the work group can include: XX general, secretary, manager, XX director, XX director, document, PPT, email, report, meeting, etc.; keywords in the family group can include: mother, father, grandpa, grandma, Go home, etc.; the keywords in the friend group can include: classmates, shopping, eating, sports, etc.; the keywords in other groups can include: buying a house, loan, insurance, express delivery, food delivery, etc.
  • the keywords in the grouped vocabulary may be pre-crawled on the network or set by the user.
  • Mr. Liu when can the report be completed? ,
  • the key word obtained by voice recognition of the content of the call is a report, and the report can be matched with the key words in the working group word database, then the calling scene is determined as the working scene.
  • the calling mother said: Girlfriend, what time do you get home from get off work? What to eat?
  • Performing voice recognition on the content of the above conversation shows that the keywords are "girlfriends" and "go home", and the keywords "girlfriends" and "go home” can match the keywords in the family grouping vocabulary, and the calling scene is determined to be the family scene.
  • the scene information in the foregoing embodiment can be customized by the user.
  • the call scenario is determined according to the grouping of the voice content of the incoming call.
  • S130 Determine the answering technique according to the call scene and environment information.
  • the corresponding relationship between the calling scene and the environment information is preset, the environment information corresponding to the calling scene is determined according to the correspondence, and the answering technique is further determined according to the calling scene and the environment information.
  • the environment information may include the information of the terminal where the application software is located. System time information, location information, weather information or network information.
  • the environment information corresponding to the work scene is the current system time information and/or location information. For example, when Xiao Wang got off work at 10 o'clock in the evening, he was driving home when his leader, Mr. Liu, called him, but it was not convenient for him to answer.
  • the application software connects the incoming call and the call manager Liu said: "Xiao Wang, when can the report be completed?"
  • the application software determines the call scene as the work scene through the telephone group or the call content keyword "report", and the current system time is During non-working hours, the response: "Now it’s off work, I will tell the host to contact you as soon as possible after work tomorrow.” Or, for example, Xiao Wang is attending a meeting at 3 pm, and his leader Liu always calls him. And he is inconvenient to answer.
  • the application software connects the incoming call, and the call manager Liu said: "Xiao Wang, when can the report be completed?", the application software determines the call scene as the work scene through the telephone group or the call content keyword report, and the current time is the work time. If the terminal is located in a non-office area, it will respond: "The owner is not in the company, please contact you as soon as possible after returning to the company.” The above response words can be customized by users.
  • the environment information corresponding to the family scene is current time information; the environment information corresponding to the friend scene is current time information and/or weather information; and the environment information corresponding to other scenes is current time information and network information.
  • the method for application software to answer a call provided by the embodiment of the present application, the application software connects the incoming call; according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call, the call scenario is determined; According to the call scene and environment information, the answering speech is determined.
  • the user When it is inconvenient for the user to answer the call or use the call forwarding function for the wrong call, it will give the user a better answering experience for the incoming call. .
  • the voice content of the application software connected to the call is saved, and the voice content is converted into text; the voice content of the application software connected to the call and the text are displayed. Save the connected voice call content during the call, and convert it into text form according to the voice recognition technology, and display it to the terminal user, so that the user can view the missed call information and improve the user's efficiency in handling the missed call.
  • an embodiment of the present application also provides a call response device, which determines a call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call; And environmental information to determine the answering skills.
  • a call response device which determines a call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call; And environmental information to determine the answering skills.
  • the call answering device provided by the embodiment of the present application may include:
  • connection module 210 is used for application software to connect an incoming call
  • the first determining module 220 is configured to determine the call scenario according to the grouping of the phone number of the incoming call and/or the grouping of the voice content of the incoming call;
  • the calling scenes include: work scenes, family scenes, friends scenes or other scenes.
  • the first determining module 220 is further configured to, if the phone number of the incoming call is in the address book, determine the group of the phone number of the incoming call according to the group in the address book; or ,
  • the group of the phone number of the incoming call is determined according to the grouping in the instant messaging software.
  • the first determining module 220 is further configured to: perform voice recognition according to the voice content of the telephone call, and match the keywords recognized by the voice with keywords in the grouped vocabulary To determine the grouping of the voice content.
  • the first determining module 220 is further configured to: when the grouping of the phone number of the incoming call is different from the grouping of the voice content of the incoming call, according to the phone number of the incoming call The grouping of numbers determines the calling scene.
  • the second determining module 230 is configured to determine the answering skills according to the call scene and environment information.
  • the environmental information includes: system time information, positioning information, weather information or network information of the application software.
  • the second determining module 230 is configured to: determine corresponding environment information according to the call scene, and determine answering skills according to the call scene and the environment information.
  • the saving module 240 is configured to save the voice content of the application software connecting to the incoming call, and convert the voice content into text;
  • the display module 250 is used to display the voice content and the text of the incoming call connected by the application software.
  • the connection module 210 further includes:
  • the judging unit 310 is used to judge whether the user has not connected the incoming call within a preset time or whether the user hangs up the incoming call; if so, the connection unit 311 is used to connect the incoming call with the application software.
  • the determining unit 310 is further configured to determine whether the phone number of the incoming call is in a preset blacklist
  • connection unit 311 is used for the application software to connect the incoming call when the user hangs up the incoming call;
  • the hang-up unit 312 is used to end the incoming call when the user hangs up the incoming call.
  • an embodiment of the present application provides a terminal, which determines a call scene according to the grouping of the phone number of the incoming call/or the grouping of the voice content of the incoming call; and determines the call scene according to the call scene and environmental information. Describe the answer words. When it is inconvenient for the user to answer the call or make a wrong call, use the smart answering function to give the caller a better answering experience
  • a terminal may include: a housing 41, a processor 42, a memory 43, a circuit board 44, and a power circuit 45.
  • the circuit board 44 is arranged around the housing 41. Inside the space formed, the processor 42 and the memory 43 are arranged on the circuit board 44; the power supply circuit 45 is used to supply power to the various circuits or devices of the above electronic equipment; the memory 43 is used to store executable program codes; the processor 42 reads The executable program code stored in the memory 43 is taken to run a program corresponding to the executable program code for executing the call response method described in any of the foregoing embodiments.
  • the terminal exists in many forms, including but not limited to:
  • Mobile communication equipment This type of equipment is characterized by mobile communication functions, and its main goal is to provide voice and data communications.
  • Such terminals include: smart phones (such as iPhone), multimedia phones, functional phones, and low-end phones.
  • Ultra-mobile personal computer equipment This type of equipment belongs to the category of personal computers, has calculation and processing functions, and generally also has mobile Internet features.
  • Such terminals include: PDA, MID and UMPC devices, such as iPad.
  • Portable entertainment equipment This type of equipment can display and play multimedia content.
  • Such devices include: audio, video players (such as iPod), handheld game consoles, e-books, as well as smart toys and portable car navigation devices.
  • Server A device that provides computing services.
  • the structure of a server includes a processor, hard disk, memory, system bus, etc.
  • the server is similar to a general-purpose computer architecture, but because it needs to provide highly reliable services, it is in terms of processing capacity and stability. , Reliability, security, scalability, and manageability.
  • the embodiments of the present application also provide a computer-readable storage medium, the computer-readable storage medium stores one or more programs, and the one or more programs can be executed by one or more processors.
  • the corresponding technical effects can also be achieved, which has been described in detail above and will not be repeated here.
  • the description is relatively simple, and for related parts, please refer to the partial description of the method embodiment.
  • each unit/module can be implemented in the same one or more software and/or hardware.
  • the program can be stored in a computer readable storage medium. During execution, it may include the procedures of the above-mentioned method embodiments.
  • the storage medium may be a magnetic disk, an optical disc, a read-only memory (Read-Only Memory, ROM), or a random access memory (Random Access Memory, RAM), etc.

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Abstract

本申请的实施例公开一种应用软件呼叫的应答方法、装置及终端，涉及电话通讯技术领域，应用软件接通来电呼叫；根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容，确定呼叫场景；根据所述呼叫场景和环境信息，确定应答话术，能够有效改善智能接听电话的应答用户体验。

Description

一种呼叫应答的方法、装置及终端
相关申请的交叉引用
本申请要求北京金山安全软件有限公司于2019年06月28日提交的、发明名称为“一种呼叫应答的方法、装置及终端”的、中国专利申请号“201910582971.4”的优先权。
技术领域
本申请涉及计算机技术领域，尤其涉及一种呼叫应答的方法、装置及终端。
背景技术
在社会飞速发展的今天，人们的工作节奏越来越快，导致用户在很多时候例如开会、飞机上、领导谈话等众多场景时无法及时接通电话，现有的智能接听电话功能多为统一的回复模板。
发明内容
有鉴于此，本申请实施例提供一种呼叫应答的方法、装置、终端、存储介质，能够有效提高用户体验等。
第一方面，本申请实施例提供一种呼叫应答的方法，包括：
应用软件接通来电呼叫；
根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
根据所述呼叫场景和环境信息，确定应答话术。
可选的，所述应用软件接通来电呼叫包括：在预设时间内用户未接通来电呼叫或判断用户挂断来电呼叫时，应用软件接通来电呼叫。
可选的，所述用户挂断来电呼叫时，应用软件接通来电呼叫包括：
判断所述来电呼叫的电话号码是否在预设的黑名单中；
若否，则所述用户挂断来电呼叫时，应用软件接通来电呼叫；
若是，则所述用户挂断来电呼叫时，应用软件结束来电呼叫。
可选的，所述来电呼叫的电话号码的分组，包括：
若所述来电呼叫的电话号码在通讯录中，根据所述通讯录中的分组确定所述来电呼叫 的电话号码的分组；或，
若所述来电呼叫的电话号码为即时通讯软件中的用户标识符，根据所述即时通讯软件中的分组确定所述来电呼叫的电话号码的分组；
可选的，所述来电呼叫的语音内容的分组，包括：
对所述电话呼叫的语音内容进行语音识别，将所述语音识别出的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。
可选的，所述根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景包括：
当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的语音内容的分组确定呼叫场景。
可选的，所述呼叫场景包括：工作场景、家人场景、朋友场景或其他场景。
可选的，所述环境信息包括：所述应用软件的系统时间信息、定位信息、天气信息或网络信息。
可选的，所述根据所述呼叫场景和环境信息，确定应答话术包括：
根据所述呼叫场景确定对应环境信息，根据所述呼叫场景和所述环境信息，确定应答话术。
可选的，还包括：
保存所述应用软件接通来电呼叫的语音内容，并将所述语音内容转成文字；
展示所述应用软件接通来电呼叫的语音内容和所述文字。
第二方面，本申请实施例提供一种呼叫应答的装置，包括：
接通模块，用于应用软件接通来电呼叫；
第一确定模块，用于根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
第二确定模块，用于根据所述呼叫场景和环境信息，确定应答话术。
可选的，所述接通模块还包括：
判断单元，用于判断在预设时间内用户是否未接通来电呼叫或判断用户是否挂断来电呼叫；
若是，接通单元，用于应用软件接通来电呼叫。
可选的，所述接通模块还包括：
判断单元，还用于判断所述来电呼叫的电话号码是否在预设的黑名单中；
若否，接通单元，用于所述用户挂断来电呼叫时，应用软件接通来电呼叫；
若是，挂断单元，用于所述用户挂断来电呼叫时，应用软件结束来电呼叫。
可选的，所述第一确定模块还用于：若所述来电呼叫的电话号码在通讯录中，根据所述通讯录中的分组确定所述来电呼叫的电话号码的分组；或，
若所述来电呼叫的电话号码为即时通讯软件中的用户标识符，根据所述即时通讯软件中的分组则确定所述来电呼叫的电话号码的分组。
可选的，所述第一确定模块还用于：
对所述电话呼叫的语音内容进行语音识别，将所述语音识别出的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。
可选的，所述第一确定模块还用于：
当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的语音内容的分组确定呼叫场景。
可选的，所述呼叫场景包括：工作场景、家人场景、朋友场景或其他场景。
可选的，所述环境信息包括：所述应用软件的系统时间信息、定位信息、天气信息或网络信息。
可选的，所述第二确定模块用于：根据所述呼叫场景确定对应环境信息，根据所述呼叫场景和所述环境信息，确定应答话术。
可选的，所述装置还包括：
保存模块，用于保存所述应用软件接通来电呼叫的语音内容，并将所述语音内容转成文字；
展示模块，用于展示所述应用软件接通来电呼叫的语音内容和所述文字。
第三方面，本申请的实施例还提供一种终端，所述终端包括：壳体、处理器、存储器、电路板和电源电路，其中，电路板安置在壳体围成的空间内部，处理器和存储器设置在电路板上；电源电路，用于为上述电子设备的各个电路或器件供电；存储器用于存储可执行程序代码；处理器通过读取存储器中存储的可执行程序代码来运行与可执行程序代码对应的程序，用于执行本申请实施例提供的任一种呼叫应答的方法。
第四方面，本申请的实施例还提供一种计算机可读存储介质，所述计算机可读存储介质存储有一个或者多个程序，所述一个或者多个程序可被一个或者多个处理器执行，以实现本申请实施例提供的任一种呼叫应答的方法。
本申请的实施例提供的用于呼叫应答的方法、装置、终端、存储介质，应用软件接通来电呼叫，根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景，根据所述呼叫场景和环境信息，确定所述应答话术。通过本申请所述的方案，使来电呼叫用户的体验更好，更愿意进行沟通，阐述更多的有用信息。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其它的附图。
图1为本申请的实施例提供的呼叫应答方法的一种流程图；
图2为本申请的实施例提供的呼叫应答装置的一种结构示意图；
图3为本申请的实施例提供的呼叫应答装置的另一种结构示意图；
图4为本申请的实施例提供的终端的一种结构示意图。
具体实施方式
下面结合附图对本申请实施例进行详细描述。
应当明确，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其它实施例，都属于本申请保护的范围。
第一方面，本申请实施例提供一种呼叫应答的方法，根据呼叫场景和环境信息确定应答话术，使AI应答更加人性化，提高了用户体验。
如图1所示，本申请实施例1提供的用于呼叫应答的方法可以包括：
S110，应用软件接通来电呼叫；
可选的，应用软件可以为终端上的一个APP或APP上的一个服务或终端自带服务，终端可以为电话或带有通话功能的硬件。在应用软件接通来电呼叫前需要用户提前设置呼叫转移功能，方便应用软件可以接通来电呼叫。
在本实施例中，判断在预设时间内用户未接通来电呼叫或判断用户挂断来电呼叫时，应用软件接通来电呼叫。例如，用户在预设时间段内没有看到来电呼叫或不方便接听不理会电话时或不方便接听直接挂断来电呼叫时，应用软件接通来电呼叫。
在另一种实施方式中，当判断用户挂断电话时，进一步判断所述来电呼叫的电话号码是否在预设的黑名单中，否，则所述用户挂断来电呼叫时，应用软件接通来电呼叫；是，则当所述用户挂断来电呼叫时，应用软件结束来电呼叫。可选的，黑名单为应用软件预设的骚扰电话或者用户设置的骚扰电话，黑名单可以保存在服务器上也可以保存在应用软件本地，且可以通过服务端标记进行更新或通过用户的标记进行更新。当用户主动挂断电话，且已知来电电话为骚扰电话时，应用软件拒绝接通来电呼叫可以节省终端资源，且避免浪费用户的话费。
S120，根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
在本步骤中，需要提前获取通讯录和即时通讯软件的读取权限。
在一中实施方式中，应用软件接通来电呼叫后，判断所述来电呼叫的电话号码在通讯录中，根据所述通讯录中的分组确定所述来电呼叫的电话号码的分组，或若所述来电呼叫的电话号码为即时通讯软件的用户标识符，则根据所述即时通讯软件中的分组确定所述来电呼叫的电话号码的分组。可选的，电话通讯录包含了分组功能，用户在存储电话号码时可以选择分组，例如工作(同事)、家人(亲人)、朋友、其他等组别，即时通讯软件中的用户标识符可以为用户的电话号码，且即时通讯软件同样具有分组功能，其通讯录分组和即时通讯分组可以为用户根据自己的需求进行设置的。通过电话号码在通讯录中的分组或电话号码注册即时通讯的账户分组判断来电呼叫的电话号码分组，进一步根据来电呼叫的电话号码的分组确定呼叫场景。其中通讯录可以为手机自带的或用户安装的第三方APP或本方案中的应用软件上的通讯录。
在另一种实施方式中，根据所述电话呼叫的语音内容进行语音识别，将所述语音识别后的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。分组词库可以包括工作(同事)、家人(亲人)、朋友、其他等分组。工作分组中关键词可以包括：XX总、秘书、经理、XX局长、XX处长、文件、PPT、邮件、报告、会议等；家人分组中的关键词可以包括：妈妈、爸爸、爷爷、奶奶、回家等；朋友分组中关键词可以包括：同学、逛街、吃饭、运动等；其他分组中关键词可以包括：买房、贷款、保险、快递、送餐等。可选的，分组词库中的关键词可以为预先在网络中爬取的或用户设定的。
举例，通话刘总说：小王，报告什么时候能完成呀？，对上述通话内容进行语音识别得出的关键词是报告，报告可以与工作分组词库中的关键词匹配上，那么就确定呼叫场景为工作场景。或，通话妈妈说：闺女，你几点下班回家呀？想吃什么？对上述通话内容进行语音识别得出关键词是闺女、回家，而闺女、回家两个关键词可以和家人分组词库中的关键词匹配上，则确定呼叫场景为家人场景。
上述实施方式中的场景信息可以用户自定义设置。
在另一种实施方式中，当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的语音内容的分组确定呼叫场景。
S130，根据所述呼叫场景和环境信息，确定所述应答话术。
在本步骤中，预设呼叫场景和环境信息的对应关系，根据对应关系确定呼叫场景对应环境信息，进一步根据呼叫场景和所述环境信息确定应答话术，其中环境信息可以包括应用软件所在终端的系统时间信息、定位信息、天气信息或网络信息。
在一中实施方式中，已确定呼叫场景为工作场景，则确定工作场景对应的环境信息为当前系统时间信息和/或位置信息。例如晚上10点小王下班，在开车回家的路上，这时他的领导刘总给他来电话，而他不方便接听。则应用软件接通来电呼叫，通话刘总说：“小王，报告什么时候能完成呀？”，应用软件通过电话分组或通话内容关键词“报告”确定呼叫场景为工作场景，当前系统时间为非工作时间，则应答：“现在已经下班了，我会告诉主人明天上班后第一时间联系您。”或例如，下午3点小王在外参会这时他的领导刘总给他来电话，而他不方便接听。则应用软件接通来电呼叫，通话刘总说：“小王，报告什么时候能完成呀？”，应用软件通过电话分组或通话内容关键词报告确定呼叫场景为工作场景，当前时间为工作时间，终端定位为非办公区，则应答：“主人不在公司，回公司后尽快联系您。”上述应答话术，可以用户自定义设置。
在另一种实施方式中，家人场景对应的环境信息为当前时间信息；朋友场景对应的环境信息为当前时间信息和/或天气信息；其他场景对应的环境信息为当前时间信息、网络信息。
本申请的实施例提供的用于应用软件应答呼叫的方法，应用软件接通来电呼叫；根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；根据所述呼叫场景和环境信息，确定所述应答话术。在用户不方便接听电话或错话电话使用呼叫转移功能时，给来电呼叫用户更好的接听体验。。
在另一种实施方式中，通话时，保存所述应用软件接通呼叫的语音内容，并将所述语音内容转成文字；展示所述应用软件接通呼叫的语音内容，和所述文字。在通话时保存接通后的语音通话内容，并根据语音识别技术将其转化为文字形式，展示给终端用户，方便用户查看未接来电信息，提高用户处理未接来电的效率。
第二方面，本申请的实施例还提供一种呼叫应答的装置，根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；根据所述呼叫场景和环境信息，确定所述应答话术。在用户不方便接听电话或错话电话使用智能接听电话功能时，给来电呼叫的对方更好的接听体验。
如图2所示，本申请的实施例提供的呼叫应答的装置，可以包括：
接通模块210，用于应用软件接通来电呼叫；
第一确定模块220，用于根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
其中所述呼叫场景包括：工作场景、家人场景、朋友场景或其他场景。
可选的，需要提前获取通讯录和即时通讯软件的读取权限。
在另一种实施方式中，所述第一确定模块220还用于，若所述来电呼叫的电话号码在 通讯录中，根据通讯录中的分组确定所述来电呼叫的电话号码的分组；或，
若所述来电呼叫的电话号码为即时通讯软件的用户标识符，根据即时通讯软件中的分组则确定所述来电呼叫的电话号码的分组。
在另一种实施方式中，所述第一确定模块220还用于：根据所述电话呼叫的语音内容进行语音识别，将所述语音识别出的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。
在另一种实施方式中，所述第一确定模块220还用于：当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的电话号码的分组确定呼叫场景。
第二确定模块230，用于根据所述呼叫场景和环境信息，确定应答话术。
其中所述环境信息包括：所述应用软件的系统时间信息、定位信息、天气信息或网络信息。
在一中实施方式中，所述第二确定模块230用于：根据所述呼叫场景确定对应环境信息，根据所述呼叫场景和所述环境信息，确定应答话术。
保存模块240，用于保存所述应用软件接通来电呼叫的语音内容，并将所述语音内容转成文字；
展示模块250，用于展示所述应用软件接通来电呼叫的语音内容和所述文字。
如图3所示，本申请的实施例提供的用于呼叫应答的装置，接通模块210，还包括：
判断单元310，用于判断在预设时间内用户是否未接通来电呼叫或判断用户是否挂断来电呼叫；若是，接通单元311，用于应用软件接通来电呼叫。
在另一种实施方式中，判断单元310，还用于判断所述来电呼叫的电话号码是否在预设的黑名单中；
若否，接通单元311，用于所述用户挂断来电呼叫时，应用软件接通来电呼叫；
若是，挂断单元312，用于所述用户挂断来电呼叫时，应用软件结束来电呼叫。
第三方面，本申请实施例提供一种终端，根据所述来电呼叫的电话号码的分组/或所述来电呼叫的语音内容的分组，确定呼叫场景；根据所述呼叫场景和环境信息，确定所述应答话术。在用户不方便接听电话或错话电话使用智能接听电话功能时，给来电呼叫的对方更好的接听体验
如图4所示，本申请的实施例提供的一种终端，可以包括：壳体41、处理器42、存储器43、电路板44和电源电路45，其中，电路板44安置在壳体41围成的空间内部，处理器42和存储器43设置在电路板44上；电源电路45，用于为上述电子设备的各个电路或 器件供电；存储器43用于存储可执行程序代码；处理器42通过读取存储器43中存储的可执行程序代码来运行与可执行程序代码对应的程序，用于执行前述任一实施例所述的呼叫应答的方法。
处理器42对上述步骤的具体执行过程以及处理器42通过运行可执行程序代码来进一步执行的步骤，可以参见前述实施例的描述，在此不再赘述。
该终端以多种形式存在，包括但不限于：
(1)移动通信设备：这类设备的特点是具备移动通信功能，并且以提供话音、数据通信为主要目标。这类终端包括：智能手机(例如iPhone)、多媒体手机、功能性手机，以及低端手机等。
(2)超移动个人计算机设备：这类设备属于个人计算机的范畴，有计算和处理功能，一般也具备移动上网特性。这类终端包括：PDA、MID和UMPC设备等，例如iPad。
(3)便携式娱乐设备：这类设备可以显示和播放多媒体内容。该类设备包括：音频、视频播放器(例如iPod)，掌上游戏机，电子书，以及智能玩具和便携式车载导航设备。
(4)服务器：提供计算服务的设备，服务器的构成包括处理器、硬盘、内存、系统总线等，服务器和通用的计算机架构类似，但是由于需要提供高可靠的服务，因此在处理能力、稳定性、可靠性、安全性、可扩展性、可管理性等方面要求较高。
(5)其他具有数据交互功能的电子设备。
第四方面，本申请的实施例还提供一种计算机可读存储介质，所述计算机可读存储介质存储有一个或者多个程序，所述一个或者多个程序可被一个或者多个处理器执行，以实现前述实施例提供的任一种呼叫应答的方法，因此也能实现相应的技术效果，前文已经进行了详细说明，此处不再赘述。
需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。而且，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的过程、方法、物品或者设备中还存在另外的相同要素。
本说明书中的各个实施例均采用相关的方式描述，各个实施例之间相同相似的部分互相参见即可，每个实施例重点说明的都是与其他实施例的不同之处。
尤其，对于装置实施例而言，由于其基本相似于方法实施例，所以描述的比较简单，相关之处参见方法实施例的部分说明即可。
为了描述的方便，描述以上装置是以功能分为各种单元/模块分别描述。当然，在实施本申请时可以把各单元/模块的功能在同一个或多个软件和/或硬件中实现。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机程序来指令相关的硬件来完成，所述的程序可存储于一计算机可读取存储介质中，该程序在执行时，可包括如上述各方法的实施例的流程。其中，所述的存储介质可为磁碟、光盘、只读存储记忆体(Read-Only Memory，ROM)或随机存储记忆体(Random Access Memory，RAM)等。
以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到的变化或替换，都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应以权利要求的保护范围为准。

Claims (22)

  1. 一种呼叫应答的方法，其特征在于，所述方法包括：
    应用软件接通来电呼叫；
    根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
    根据所述呼叫场景和环境信息，确定应答话术。
  2. 根据权利要求1所述的方法，其特征在于，所述应用软件接通来电呼叫包括：
    在预设时间内用户未接通来电呼叫或用户挂断来电呼叫时，应用软件接通来电呼叫。
  3. 根据权利要求2所述的方法，其特征在于，所述用户挂断来电呼叫时，应用软件接通来电呼叫包括：
    判断所述来电呼叫的电话号码是否在预设的黑名单中；
    若否，则所述用户挂断来电呼叫时，应用软件接通来电呼叫；
    若是，则所述用户挂断来电呼叫时，应用软件结束来电呼叫。
  4. 根据权利要求1所述的方法，其特征在于，所述来电呼叫的电话号码的分组，包括：
    若所述来电呼叫的电话号码在通讯录中，根据所述通讯录中的分组确定所述来电呼叫的电话号码的分组；或，
    若所述来电呼叫的电话号码为即时通讯软件的用户标识符，根据所述即时通讯软件中的分组确定所述来电呼叫的电话号码的分组。
  5. 根据权利要求1所述的方法，其特征在于，所述根据所述来电呼叫的语音内容，确定呼叫场景包括：
    对所述电话呼叫的语音内容进行语音识别，将语音识别出的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。
  6. 根据权利要求1所述的方法，其特征在于，所述根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景包括：
    当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的语音内容的分组确定呼叫场景。
  7. 根据权利要求1所述的方法，其特征在于，所述呼叫场景包括：
    工作场景、家人场景、朋友场景或其他场景。
  8. 根据权利要求1所述的方法，其特征在于，所述环境信息包括：
    所述应用软件的系统时间信息、定位信息、天气信息或网络信息。
  9. 根据权利要求1所述的方法，其特征在于，所述根据所述呼叫场景和环境信息，确定应答话术包括：
    根据所述呼叫场景确定对应环境信息，根据所述呼叫场景和所述环境信息，确定应答 话术。
  10. 根据权利要求1所述的方法，其特征在于，还包括：
    保存所述应用软件接通来电呼叫的语音内容，并将所述语音内容转成文字；
    展示所述应用软件接通来电呼叫的语音内容和所述文字。
  11. 一种呼叫应答的装置，其特征在于，所述装置包括：
    接通模块，用于应用软件接通来电呼叫；
    第一确定模块，用于根据所述来电呼叫的电话号码的分组和/或所述来电呼叫的语音内容的分组，确定呼叫场景；
    第二确定模块，用于根据所述呼叫场景和环境信息，确定应答话术。
  12. 根据权利要求11所述的装置，其特征在于，所述接通模块还包括：
    判断单元，用于判断在预设时间内用户是否未接通来电呼叫或判断用户是否挂断来电呼叫；
    若是，接通单元，用于应用软件接通来电呼叫。
  13. 根据权利要求12所述的装置，其特征在于，所述接通模块还包括：
    判断单元，还用于判断所述来电呼叫的电话号码是否在预设的黑名单中；
    若否，接通单元，用于所述用户挂断来电呼叫时，应用软件接通来电呼叫；
    若是，挂断单元，用于所述用户挂断来电呼叫时，应用软件结束来电呼叫。
  14. 根据权利要求11所述的装置，其特征在于，所述第一确定模块还用于：若所述来电呼叫的电话号码在通讯录中，根据所述通讯录中的分组确定所述来电呼叫的电话号码的分组；或，
    若所述来电呼叫的电话号码为即时通讯软件中的用户标识符，根据所述即时通讯软件中的分组则确定所述来电呼叫的电话号码的分组。
  15. 根据权利要求11所述的装置，其特征在于，所述第一确定模块还用于：
    对所述电话呼叫的语音内容进行语音识别，将所述语音识别出的关键词与分组词库中的关键词进行匹配，确定所述语音内容的分组。
  16. 根据权利要求1所述的装置，其特征在于，所述第一确定模块还用于：
    当所述来电呼叫的电话号码的分组和所述来电呼叫的语音内容的分组不相同时，根据所述来电呼叫的语音内容的分组确定呼叫场景。
  17. 根据权利要求11所述的装置，其特征在于，所述呼叫场景包括：
    工作场景、家人场景、朋友场景或其他场景。
  18. 根据权利要求11所述的装置，其特征在于，所述环境信息包括：
    所述应用软件的系统时间信息、定位信息、天气信息或网络信息。
  19. 根据权利要求11所述的装置，其特征在于，所述第二确定模块用于：
    根据所述呼叫场景确定对应环境信息，根据所述呼叫场景和所述环境信息，确定应答 话术。
  20. 根据权利要求11所述的装置，其特征在于，所述装置还包括：
    保存模块，用于保存所述应用软件接通来电呼叫的语音内容，并将所述语音内容转成文字；
    展示模块，用于展示所述应用软件接通来电呼叫的语音内容和所述文字。
  21. 一种终端，其特征在于，所述终端包括：壳体、处理器、存储器、电路板和电源电路，其中，电路板安置在壳体围成的空间内部，处理器和存储器设置在电路板上；电源电路，用于为上述电子设备的各个电路或器件供电；存储器用于存储可执行程序代码；处理器通过读取存储器中存储的可执行程序代码来运行与可执行程序代码对应的程序，用于执行前述权利要求1至10任一项所述的呼叫应答的方法。
  22. 一种计算机可读存储介质，其特征在于，所述计算机可读存储介质存储有一个或者多个程序，所述一个或者多个程序可被一个或者多个处理器执行，以实现前述权利要求1至10中任一项所述的呼叫应答的方法。
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