WO2020211429A1 - 一种政务服务大厅系统 - Google Patents

一种政务服务大厅系统 Download PDF

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Publication number
WO2020211429A1
WO2020211429A1 PCT/CN2019/126983 CN2019126983W WO2020211429A1 WO 2020211429 A1 WO2020211429 A1 WO 2020211429A1 CN 2019126983 W CN2019126983 W CN 2019126983W WO 2020211429 A1 WO2020211429 A1 WO 2020211429A1
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Prior art keywords
dimensional model
government
service
hall
operation instruction
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PCT/CN2019/126983
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English (en)
French (fr)
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李新福
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广东康云科技有限公司
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Publication of WO2020211429A1 publication Critical patent/WO2020211429A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T19/00—Manipulating 3D models or images for computer graphics

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  • the invention relates to the field of human-computer interaction, in particular to a government service hall system.
  • the purpose of the present invention is to provide a government service hall system to help users understand the situation of the scene through a real three-dimensional model, and make business appointments and processing according to the actual situation.
  • a government service hall system including:
  • One or more servers used to read the three-dimensional model of the government affairs hall and multiple monitoring images of multiple surveillance cameras on site according to the first service request, and generate the scene based on the multiple monitoring images and the three-dimensional model of the government affairs hall
  • the real three-dimensional model according to the second service request, perform business appointments and business handling;
  • One or more terminals configured to send a first service request to the server, obtain a three-dimensional model of a live scene from the one or more servers, and play the three-dimensional model of the live scene, and according to the user's first operation instruction , Send a second service request to the server to complete business reservation and business handling;
  • the terminal is connected to the server network.
  • the three-dimensional model of the real scene is generated, which is specifically:
  • the one or more character models are loaded into the three-dimensional model of the government affairs hall to generate a three-dimensional model of the real scene.
  • the loading the one or more character models into the three-dimensional model of the government affairs hall specifically includes:
  • the one or more character models are loaded into the three-dimensional model of the government affairs hall.
  • the number of the monitoring pictures is greater than 3, and the shooting angles of the monitoring pictures intersect each other.
  • execution of business appointment and business processing according to the second service request specifically includes:
  • the business reservation and business handling are executed.
  • parsing of the second operation instruction from the second service request specifically includes:
  • said performing voice recognition based on voice input data to obtain a second operation instruction specifically includes:
  • the sending a second service request to the server according to the user's first operation instruction specifically includes:
  • the business reservation includes offline manual service reservation and online manual customer service reservation.
  • the one or more terminals are also used to receive a user's third operation instruction, and adjust the size and display angle of the three-dimensional model of the live scene according to the user's third operation instruction.
  • the beneficial effects of the present invention are: through the three-dimensional model of the government affairs hall and the monitoring pictures taken by the on-site monitoring camera, a three-dimensional model of the real scene of the government affairs hall is generated.
  • users can make business appointments and business transactions while watching the scene, making the user more intuitive in the operation process.
  • users can decide whether they need to go to the government affairs hall to handle on-site business based on the number of people on site.
  • Fig. 1 is a block diagram of a government service hall system according to a specific embodiment of the present invention.
  • first, second, third, etc. may be used in this disclosure to describe various elements, these elements should not be limited to these terms. These terms are only used to distinguish elements of the same type from each other.
  • first element may also be referred to as the second element, and similarly, the second element may also be referred to as the first element.
  • second element may also be referred to as the first element.
  • the use of any and all examples or exemplary language (“such as”, “such as”, etc.) provided herein is only intended to better illustrate the embodiments of the present invention, and unless otherwise required, will not impose limitations on the scope of the present invention .
  • this embodiment discloses an government service hall system, which includes: one or more servers and one or more terminals.
  • one or more servers are used to read the three-dimensional model of the government affairs hall and the multiple monitoring pictures of multiple surveillance cameras on site according to the first service request, and according to the multiple monitoring pictures and the three-dimensional model of the government affairs hall, Generate a three-dimensional model of the actual scene; perform business appointments and business processing according to the second service request.
  • the server refers to one or more computers capable of implementing the above-mentioned software functions. These computers may be deployed in the same or different geographic locations and communicated through a network.
  • the three-dimensional model of the government affairs hall is generated in advance through three-dimensional scanning technology or three-dimensional modeling technology, and the three-dimensional model of the government affairs hall is stored in the database of the server.
  • the surveillance camera is a surveillance camera arranged on the site of the government affairs hall, which is generally composed of multiple high-definition cameras.
  • the number of surveillance cameras should be at least three, and the three cameras should be distributed in different directions.
  • the surveillance cameras may be distributed in an acute triangle, and the shooting directions of the three surveillance cameras are toward the center of the acute triangle.
  • the number of surveillance cameras can also be four, five, or six.
  • the server can pre-enter the geometric parameters of the surveillance cameras distributed on the scene, these parameters include the height of the camera, the pointing angle and the location of the scene.
  • the server can recognize the same target from multiple angles through the image recognition algorithm, thereby determining the location of the target in the scene according to the geometric relationship of the surveillance camera on the scene and the size of each target in the monitoring screen. Then construct a three-dimensional model of the character according to the monitoring screen, and then load the three-dimensional model of the character into the three-dimensional model of the government affairs hall.
  • the three-dimensional character model that has been made may be used to Replace these characters generated from the monitoring screen. This embodiment is intended to reduce the computing load of the server.
  • the three-dimensional model of the character may adopt a local construction method, for example, extracting the face of the target from the monitoring picture, and then placing the face of the target in a pre-made three-dimensional model.
  • One or more terminals configured to send a first service request to the server, obtain a three-dimensional model of a live scene from the one or more servers, and play the three-dimensional model of the live scene, and according to the user's first operation instruction , Send a second service request to the server to complete business reservation and business handling;
  • the terminal machine includes a dedicated all-in-one machine for handling business, ordinary computers, mobile phones, tablets and other communication equipment.
  • the terminal is installed with software that can communicate with the server, such as a browser or a dedicated software client.
  • the user can log in to the specified URL through a browser to access the server, or access the server through a dedicated software client.
  • the user's first operation instruction includes an operation instruction input through peripherals such as a touch screen, a mouse, a keyboard, and a microphone.
  • the business appointment includes the appointment of offline manual services and online manual services. Users can choose to handle flexibly according to actual needs.
  • the business processing includes the business processing content provided by the administrative department, and the user can fill in relevant information and submit it to the processing server of the administrative department for processing.
  • the specific business depends on the actual situation. These businesses include but are not limited to: tax payment, business license change, legal person change or shareholder change and other administrative services.
  • the terminal is connected to the server network.
  • the network includes the Internet, the Internet of Things, and a local area network.
  • the terminal and the server can be connected in a wired or wireless manner.
  • this embodiment can display the real-time situation of the government affairs hall on-site, making the user feel as if he is on the scene, and the user can make business reservations and business handling.
  • this embodiment is more attractive, and users can operate intuitively.
  • users can decide whether they need to go to the government affairs hall to handle on-site business based on the number of people on site.
  • the three-dimensional model of the real scene is generated according to the three-dimensional model of the multiple monitoring screens and the government affairs hall, which is specifically:
  • one or more character models are generated by monitoring the contents of the screen, and these models are loaded into the pre-processed three-dimensional model of the government affairs hall to generate a real scene model of the scene.
  • This embodiment only needs to process the character model in real time without regenerating the 3D model of the government affairs hall.
  • the use of the existing 3D model can improve the realism of the government affairs hall.
  • the use of existing three-dimensional models can reduce the amount of computing on the server.
  • the loading the one or more character models in the three-dimensional model of the government affairs hall specifically includes:
  • the one or more character models are loaded into the three-dimensional model of the government affairs hall.
  • the generated character model can be placed in the 3D model of the government affairs hall to generate a real-time 3D model of the scene in real time.
  • the character model may be a character model that has been made in advance. In the implementation process of this embodiment, it is only necessary to confirm the positions where all the character models need to appear, and then place the character models. There may be multiple pre-made character models. In this embodiment, the character models appear randomly. In other embodiments, the same character models can also be used, but when they are placed in the three-dimensional model of the government affairs hall, the gender, hairstyle and clothes of these character models are randomly changed. The actions of the character model can also be pre-made, and then these actions are randomly selected.
  • This embodiment can reduce the computing load of the server.
  • the number of the monitoring pictures is greater than three, and the shooting angles of the monitoring pictures intersect each other.
  • the number of surveillance cameras corresponding to the surveillance image is not as many as possible. Generally, 3-6 surveillance cameras are more reasonable.
  • the server can also select parts of multiple cameras for processing according to actual conditions.
  • the execution of business reservation and business processing according to the second service request specifically includes:
  • the business reservation and business handling are executed.
  • This embodiment parses the second operation instruction from the second service request.
  • the second operation instruction is the same operation instruction as the first operation instruction entered by the user on the terminal, except that the terminal sends the user’s first operation instruction.
  • An operation instruction is packaged as a second service request.
  • the second operation instruction is an operation instruction of the server, which is different from the first operation instruction, but has a mapping relationship between the two.
  • the parsing of the second operation instruction from the second service request specifically includes:
  • the instruction input is performed by voice, and the voice input data is analyzed through the intelligent AI to obtain the related second operation instruction.
  • the interaction mode of this embodiment is more friendly and convenient.
  • the performing voice recognition according to the voice input data to obtain the second operation instruction specifically includes:
  • the input error tolerance rate of the voice instruction is higher. Even if the user does not accurately speak the voice instruction, the second operation instruction can be matched more accurately.
  • the sending the second service request to the server according to the user's first operation instruction specifically includes:
  • this embodiment is to provide services to specific users, and therefore, the authority of these users needs to be authenticated.
  • the service reservation includes offline manual service reservation and online manual customer service reservation.
  • offline manual service means that the user goes to the government affairs hall to handle it on-site
  • online manual customer service means that the user handles the business through the terminal and manual customer service.
  • the one or more terminals are also used to receive a third operation instruction from the user, and adjust the size and display angle of the three-dimensional model of the live scene according to the third operation instruction of the user.
  • the user can move or zoom the real three-dimensional model of the scene as needed to observe the situation of the scene from different angles.

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Abstract

一种政务服务大厅系统，包括：一个或者多个服务器，用于根据第一服务请求，读取政务大厅的三维模型以及现场的多个监控摄像头的多个监控画面，根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型；根据第二服务请求，执行业务预约和业务办理；一个或者多个终端机，用于向服务器发送第一服务请求，从所述一个或者多个服务器获取现场实景的三维模型，并播放所述现场实景的三维模型，以及根据用户的第一操作指令，向服务器发送第二服务请求。通过政务大厅的三维模型和现场监控摄像头所拍摄的监控画面，生成政务大厅现场实景的三维模型，使得用户犹如身临其境，可以广泛应用于人机交互领域。

Description

一种政务服务大厅系统 技术领域
本发明涉及人机交互领域，尤其是一种政务服务大厅系统。
背景技术
随着社会经济的发展，众多的技术企业处于政策或者经济的原因，逐渐聚集在一块，形成一个又一个技术园区。这些技术园区中集成了数十个甚至上百个企业，为这些企业提供便捷的日常行政审批业务，对于提升企业效率显得尤为重要。
然而在过去，行政审批业务都是集中在相关行政单位制定的办公场所执行的，存在高度集中的问题。但是对于行政单位来说，为每个园区开通专用的办事机构，在成本上又显得不切实际。
传统的技术中，只能通过文字界面进行操作，不直观，用户也无法了解现场的情况。
发明内容
为解决上述技术问题，本发明的目的在于：提供一种政务服务大厅系统，以帮助用户通过实景三维模型的方式了解现场的情况，并根据实际情况进行业务的预约和办理。
本发明实施例提供了：
一种政务服务大厅系统，包括：
一个或者多个服务器，用于根据第一服务请求，读取政务大厅的三维模型以及现场的多个监控摄像头的多个监控画面，根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型；根据第二服务请求，执行业务预约和业务办理；
一个或者多个终端机，用于向服务器发送第一服务请求，从所述一个或者多个服务器获取现场实景的三维模型，并播放所述现场实景的三维模型，以及根据用户的第一操作指令，向服务器发送第二服务请求，以完成业务预约和业务办理；
所述终端机与服务器网络连接。
进一步，所述根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型，其具体为：
根据所述多个监控画面生成现场实景中的一个或者多个人物模型；
将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，以生成现场实景的三维模型。
进一步，所述将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，其具体包括：
根据所述多个监控画面，确定一个或者多个人物模型在所述政务大厅的三维模型中的位置；
根据所述一个或者多个人物模型在所述政务大厅的三维模型中的位置，将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中。
进一步，所述监控画面的数量大于3个，且所述监控画面的拍摄角度两两相交。
进一步，所述根据第二服务请求，执行业务预约和业务办理，其具体包括：
从第二服务请求中解析第二操作指令；
根据解析得到的第二操作指令，执行业务预约和业务办理。
进一步，所述从第二服务请求中解析第二操作指令，其具体包括：
从第二服务请求中获取语音输入数据；
根据语音输入数据进行语音识别，得到第二操作指令。
进一步，所述根据语音输入数据进行语音识别，得到第二操作指令，其具体包括：
根据语音输入数据进行语音识别，得到识别结果；
加载指令表，根据识别结果在指令表上进行模糊搜索，匹配出第二操作指令。
进一步，所述根据用户的第一操作指令，向服务器发送第二服务请求，其具体包括：
获取用户的语音输入数据，将所述语音输入数据和用户鉴权数据封装为第二服务请求，并向服务器发送。
进一步，所述业务预约包括线下人工服务预约和在线人工客服预约。
进一步，所述一个或者多个终端机还用于接收用户的第三操作指令，根据用户的第三操作指令调整所述现场实景的三维模型的大小和显示角度。
本发明的有益效果是：通过政务大厅的三维模型和现场监控摄像头所拍摄的监控画面，生成政务大厅现场实景的三维模型，本发明可以实时展示政务大厅现场的情况，使得用户犹如身临其境，同时，用户可以看着现场的情况进行业务预约和业务办理，使得用户在操作过程中更加直观。此外，用户可以根据现场的人员数量，决定是否需要前往政务大厅办理现场业务。
附图说明
图1为本发明一种具体实施例的政务服务大厅系统的模块框图。
具体实施方式
以下将结合实施例和附图对本发明的构思、具体结构及产生的技术效果进行清楚、完整的描述，以充分地理解本发明的目的、方案和效果。
需要说明的是，如无特殊说明，当某一特征被称为“连接”在另一个特征，它可以直接固定、连接在另一个特征上，也可以间接地固定、连接在另一个特征上。在本公开中所使用的单数形式的“一种”、“所述”和“该”也旨在包括多数形式，除非上下文清楚地表示其他含义。此外，除非另有定义，本文所使用的所有的技术和科学术语与本技术领域的技术人员通常理解的含义相同。本文说明书中所使用的术语只是为了描述具体的实施例，而不是为了限制本发明。本文所使用的术语“和/或”包括一个或多个相关的所列项目的任意的组合。
应当理解，尽管在本公开可能采用术语第一、第二、第三等来描述各种元件，但这些元件不应限于这些术语。这些术语仅用来将同一类型的元件彼此区分开。例如，在不脱离本公开范围的情况下，第一元件也可以被称为第二元件，类似地，第二元件也可以被称为第一元件。本文所提供的任何以及所有实例或示例性语言(“例如”、“如”等)的使用仅意图更好地说明本发明的实施例，并且除非另外要求，否则不会对本发明的范围施加限制。
参考图1，本实施例公开了一种政务服务大厅系统，包括：一个或者多个服务器以及一个或者多个终端机。
其中，一个或者多个服务器，用于根据第一服务请求，读取政务大厅的三维模型以及现场的多个监控摄像头的多个监控画面，根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型；根据第二服务请求，执行业务预约和业务办理。
所述服务器是指能够实现上述软件功能的一个或者多个计算机，这些计算机可以部署在相同或者不同的地理位置，并通过网络进行通信连接。
所述政务大厅的三维模型是通过三维扫描技术或者三维建模技术预先生成的，所述政务大厅的三维模型存放在服务器的数据库之中。
所述监控摄像头为布置在政务大厅现场的监控摄像头，其一般由多个高清摄像头所组成。当然，为了能够生成现场人物的三维模型，监控摄像头的数量应该为至少三个，并且三个摄像头应该分布在不同的方向。例如，在监控摄像头的数量为三个时，监控摄像头可以分布成一个锐角三角形，且三个监控摄像头的拍摄方向朝向所述锐角三角形的中心。当然监控摄像头的数量也可是四个、五个或者六个等。服务器可以预先录入监控摄像头在现场分布的几何参数，这些参数包括摄像头的高度、指向角度和在现场所处的位置。然后，服务器可以通过图像识别算法，从多个角度识别相同的目标，从而根据监控摄像头的在现场的几何关系以及每个目标在监控画面中的大小，确定目标在现场中的位置。然后根据监控画面构造人物的三维模型，然后再将人物的三维模型，加载在政务大厅的三维模型之中。当然，由于监控画面 中的人物可能会被遮挡，所述构造的人物三维模型的形象也可以不根据监控画面的内容进行构造，在一些实施例中，可以使用已经制作好的人物三维模型，来替代这些根据监控画面所生成的人物。本实施例意在降低服务器的运算量。在一些实施例中，所述人物的三维模型，可以采取局部构造的方法，例如从监控画面中提取目标的人脸，然后将目标的人脸放置在预先制作好的三维模型之中。
一个或者多个终端机，用于向服务器发送第一服务请求，从所述一个或者多个服务器获取现场实景的三维模型，并播放所述现场实景的三维模型，以及根据用户的第一操作指令，向服务器发送第二服务请求，以完成业务预约和业务办理；
所述终端机包括用于办理业务的专用一体机、普通的电脑、手机以及平板等通信设备。所述终端机安装有可以与服务器进行通信的软件，如浏览器或者专用的软件客户端。用户可以通过浏览器登录指定的URL来对服务器进行访问，或者通过专用的软件客户端对服务器进行访问。
其中，用户的第一操作指令包括通过触摸屏、鼠标、键盘以及麦克风等外设输入的操作指令。
所述业务预约，其包括预约线下的人工服务和线上的人工服务。用户可以根据实际需要灵活选择办理。
所述业务办理，其包括由行政部门提供的业务办理内容，用户可以通过填写相关信息提交到行政部门的处理服务器中进行处理。具体的业务根据实际情况而定，这些业务包括但不限于：交税、营业执照变更、法人变更或者股东变更等行政业务。
所述终端机与服务器网络连接。
所述网络包括互联网、物联网和局域网。终端机和服务器之间可以通过有线或者无线的方式进行连接。
综上所述，本实施例可以实时展示政务大厅现场的情况，使得用户犹如身临其境，用户可以进行业务预约和业务办理。相对于传统技术，本实施例更加具有吸引力，用户可以直观地进行操作。此外，用户可以根据现场的人员数量，决定是否需要前往政务大厅办理现场业务。
作为优选的实施例，所述根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型，其具体为：
根据所述多个监控画面生成现场实景中的一个或者多个人物模型；
将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，以生成现场实景的 三维模型。
本实施例通过监控画面中的内容生成一个或者多个人物模型，并将这些模型加载在预先处理好的政务大厅的三维模型中，以生成现场的实景模型。本实施例只需要实时处理人物的模型，而无需重新生成政务大厅的三维模型，一方面，由于渲染逼真的场景需要时间，采用现有的三维模型可以提升政务大厅的逼真程度，另一方面，采用现有的三维模型可以减少服务器的运算量。
作为优选的实施例，所述将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，其具体包括：
根据所述多个监控画面，确定一个或者多个人物模型在所述政务大厅的三维模型中的位置；
根据所述一个或者多个人物模型在所述政务大厅的三维模型中的位置，将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中。
在本实施例中，只需要确定目标的人物在政务大厅之中的位置，即可以将生成好的人物模型放在政务大厅的三维模型之中，以实时生成现场的实景三维模型。所述人物模型，可以采用已经预先制作好的人物模型，在本实施例的实施过程之中，只需要确认好所有人物模型需要出现的位置，然后放置人物模型即可。所述预先制作好的人物模型可以有多个，在本实施例中人物模型随机出现。在另一些实施例中，也可以采用相同的人物模型，但是在将其放置在政务大厅的三维模型之中时，随机变换这些人物模型的性别、发型和衣服。人物模型的动作也可以预先制作，然后随机选用这些动作。
本实施例能够降低服务器的运算量。
作为优选的实施例，所述监控画面的数量大于3个，且所述监控画面的拍摄角度两两相交。监控画面所对应的监控摄像头的数量并非越多越好，一般情况下为3-6个比较合理。当然，服务器也可以根据实际情况，选用多个摄像头中的部分进行处理。
作为优选的实施例，所述根据第二服务请求，执行业务预约和业务办理，其具体包括：
从第二服务请求中解析第二操作指令；
根据解析得到的第二操作指令，执行业务预约和业务办理。
本实施例从第二服务请求中解析第二操作指令，在一些实施例中，该第二操作指令与用户在终端机输入的第一操作指令是相同的操作指令，只是终端机将用户的第一操作指令封装为第二服务请求。在另一些实施例中，第二操作指令是服务器的操作指令，其与第一操作指令不相同，但是两者之间具有映射关系。
作为优选的实施例，所述从第二服务请求中解析第二操作指令，其具体包括：
从第二服务请求中获取语音输入数据；
根据语音输入数据进行语音识别，得到第二操作指令。
本实施例通过语音进行指令输入，并通过智能AI将语音输入数据进行分析，得到相关的第二操作指令。本实施例的交互方式更加友好，更加方便。
作为优选的实施例，所述根据语音输入数据进行语音识别，得到第二操作指令，其具体包括：
根据语音输入数据进行语音识别，得到识别结果；
加载指令表，根据识别结果在指令表上进行模糊搜索，匹配出第二操作指令。
本实施例通过对指令表进行模糊搜索，使得语音指令的输入容错率更高，用户即便没有准确地说出语音指令，也可以较为准确地匹配出第二操作指令。
作为优选的实施例，所述根据用户的第一操作指令，向服务器发送第二服务请求，其具体包括：
获取用户的语音输入数据，将所述语音输入数据和用户鉴权数据封装为第二服务请求，并向服务器发送。
当然本实施例是为了给特定的用户提供服务的，因而，需要鉴别这些用户的权限。
作为优选的实施例，所述业务预约包括线下人工服务预约和在线人工客服预约。只要是人工服务，一般就需要预约，线下人工服务是指用户到政务大厅现场进行办理，在线人工客服是指用户通过终端机与人工客服进行业务办理。
作为优选的实施例，所述一个或者多个终端机还用于接收用户的第三操作指令，根据用户的第三操作指令调整所述现场实景的三维模型的大小和显示角度。
在本实施例中，用户可以根据需要挪动或者缩放现场的实景三维模型，以从不同的角度观察现场的情况。
应当认识到，本发明的实施例可以由计算机硬件、硬件和软件的组合、或者通过存储在非暂时性计算机可读存储器中的计算机指令来实现或实施。
以上所述，只是本发明的较佳实施例而已，本发明并不局限于上述实施方式，只要其以相同的手段达到本发明的技术效果，凡在本发明的精神和原则之内，所做的任何修改、等同替换、改进等，均应包含在本发明保护的范围之内。在本发明的保护范围内其技术方案和/或实施方式可以有各种不同的修改和变化。

Claims (10)

  1. 一种政务服务大厅系统，其特征在于：包括：
    一个或者多个服务器，用于根据第一服务请求，读取政务大厅的三维模型以及现场的多个监控摄像头的多个监控画面，根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型；根据第二服务请求，执行业务预约和业务办理；
    一个或者多个终端机，用于向服务器发送第一服务请求，从所述一个或者多个服务器获取现场实景的三维模型，并播放所述现场实景的三维模型，以及根据用户的第一操作指令，向服务器发送第二服务请求，以完成业务预约和业务办理；
    所述一个或者多个终端机与所述一个或者多个服务器网络连接。
  2. 根据权利要求1所述的一种政务服务大厅系统，其特征在于：所述根据所述多个监控画面和政务大厅的三维模型，生成现场实景的三维模型，其具体为：
    根据所述多个监控画面生成现场实景中的一个或者多个人物模型；
    将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，以生成现场实景的三维模型。
  3. 根据权利要求2所述的一种政务服务大厅系统，其特征在于：所述将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中，其具体包括：
    根据所述多个监控画面，确定一个或者多个人物模型在所述政务大厅的三维模型中的位置；
    根据所述一个或者多个人物模型在所述政务大厅的三维模型中的位置，将所述一个或者多个人物模型，加载在所述政务大厅的三维模型中。
  4. 根据权利要求3所述的一种政务服务大厅系统，其特征在于：所述监控画面的数量大于3个，且所述监控画面的拍摄角度两两相交。
  5. 根据权利要求1所述的一种政务服务大厅系统，其特征在于：所述根据第二服务请求，执行业务预约和业务办理，其具体包括：
    从第二服务请求中解析第二操作指令；
    根据解析得到的第二操作指令，执行业务预约和业务办理。
  6. 根据权利要求5所述的一种政务服务大厅系统，其特征在于：所述从第二服务请求中解析第二操作指令，其具体包括：
    从第二服务请求中获取语音输入数据；
    根据语音输入数据进行语音识别，得到第二操作指令。
  7. 根据权利要求6所述的一种政务服务大厅系统，其特征在于：所述根据语音输入数据进 行语音识别，得到第二操作指令，其具体包括：
    根据语音输入数据进行语音识别，得到识别结果；
    加载指令表，根据识别结果在指令表上进行模糊搜索，匹配出第二操作指令。
  8. 根据权利要求1所述的一种政务服务大厅系统，其特征在于：所述根据用户的第一操作指令，向服务器发送第二服务请求，其具体包括：
    获取用户的语音输入数据，将所述语音输入数据和用户鉴权数据封装为第二服务请求，并向服务器发送。
  9. 根据权利要求1所述的一种政务服务大厅系统，其特征在于：所述业务预约包括线下人工服务预约和在线人工客服预约。
  10. 根据权利要求1所述的一种政务服务大厅系统，其特征在于：所述一个或者多个终端机还用于接收用户的第三操作指令，根据用户的第三操作指令调整所述现场实景的三维模型的大小和显示角度。
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