WO2020170684A1

WO2020170684A1 - Home-delivery management method and home-delivery system

Info

Publication number: WO2020170684A1
Application number: PCT/JP2020/001800
Authority: WO
Inventors: 本間　義久; 英亮山口
Original assignee: パナソニックＩｐマネジメント株式会社
Priority date: 2019-02-21
Filing date: 2020-01-21
Publication date: 2020-08-27

Abstract

A home-delivery management method according to the present invention includes: a first reception step (S22) for receiving receiver personal information transmitted from a first portable terminal (40) on the basis of an operation performed by a delivery person; and a first transmission step (S29) for transmitting the usage status of a home-delivery box used by the receiver associated with the personal information to the first portable terminal (40) if the received personal information has been recorded in a server device (20).

Description

Delivery management method and delivery system

The present invention relates to a delivery management method and a delivery system.

In recent years, the number of courier services handled has increased rapidly with the increase in mail-order sales of products, and it has become a social problem that redelivery occurs due to the absence of recipients. For such a problem, it is conceivable to install a delivery locker (hereinafter, also referred to as a delivery box) in which the delivery member of the delivery company can deposit the package when the recipient is absent. As a technique related to the receipt of parcels, Patent Document 1 discloses a receiving box having a communication function, which is an example of such a home delivery box.

JP, 2017-58802, A

The present invention provides a home delivery management method and a home delivery system capable of providing a delivery person or the like with the usage status of the consignee's home delivery box.

A parcel delivery management method according to an aspect of the present invention is a parcel delivery management method executed by a server device, and is configured to receive personal information of a consignee transmitted from a first information terminal based on an operation of a deliveryman. A receiving step and, when the received personal information is registered in the server device, transmits the usage state of the home delivery box used by the consignee associated with the personal information to the first information terminal. A first sending step is included.

A program according to one aspect of the present invention is a program for causing a computer to execute the home delivery management method.

A home delivery system according to an aspect of the present invention is a case where a receiving unit that receives personal information of a consignee transmitted from a first information terminal based on an operation of a deliveryman, and the received personal information is registered. And a transmission unit that transmits the usage state of the home delivery box used by the consignee, which is associated with the personal information, to the first information terminal.

According to the present invention, it is possible to provide a delivery person or the like with the usage status of the consignee's delivery box.

FIG. 1 is a diagram showing an outline of a home delivery system according to an embodiment. FIG. 2 is a block diagram showing a functional configuration of the home delivery system according to the embodiment. FIG. 3 is a diagram showing an example of the management information. FIG. 4 is a diagram showing an example of customer information. FIG. 5 is a sequence diagram of operation example 1 of the home delivery system according to the embodiment. FIG. 6 is a sequence diagram of operation example 2 of the home delivery system according to the embodiment. FIG. 7 is a sequence diagram of Modification 1 of Operation Example 2 of the home delivery system according to the embodiment. FIG. 8 is a sequence diagram of Modified Example 2 of Operation Example 2 of the home delivery system according to the embodiment. FIG. 9 is a sequence diagram of operation example 3 of the home delivery system according to the embodiment. FIG. 10 is a sequence diagram of Modification 1 of Operation Example 3 of the home delivery system according to the embodiment. FIG. 11 is a sequence diagram of Modification 2 of Operation Example 3 of the home delivery system according to the embodiment. FIG. 12 is a sequence diagram of operation example 4 of the home delivery system according to the embodiment. FIG. 13 is a sequence diagram of operation example 5 of the home delivery system according to the embodiment. FIG. 14 is a sequence diagram of operation example 6 of the home delivery system according to the embodiment. FIG. 15 is a sequence diagram of operation example 7 of the home delivery system according to the embodiment. FIG. 16 is a sequence diagram of operation example 8 of the home delivery system according to the embodiment. FIG. 17 is a sequence diagram of operation example 9 of the home delivery system according to the embodiment. FIG. 18 is a sequence diagram of operation example 10 of the home delivery system according to the embodiment. FIG. 19 is a sequence diagram of operation example 11 of the home delivery system according to the embodiment.

Hereinafter, embodiments will be specifically described with reference to the drawings. It should be noted that each of the embodiments described below shows a comprehensive or specific example. Numerical values, shapes, materials, constituent elements, arrangement positions and connection forms of constituent elements, steps, order of steps, and the like shown in the following embodiments are examples, and are not intended to limit the present invention. Further, among the constituent elements in the following embodiments, constituent elements not described in independent claims are described as arbitrary constituent elements.

Note that each diagram is a schematic diagram and is not necessarily an exact illustration. Further, in each drawing, the same reference numerals are given to substantially the same configurations, and overlapping description may be omitted or simplified.

(Embodiment)
[Overview]
First, the configuration of the home delivery system according to the embodiment will be described. FIG. 1 is a diagram showing an outline of a home delivery system according to an embodiment. FIG. 2 is a block diagram showing a functional configuration of the home delivery system according to the embodiment.

The home delivery system 10 according to the embodiment is a system in which the server device 20 manages the usage state of the home delivery box 30. The delivery box 30 is installed, for example, in a detached house. As shown in (a) of FIG. 1, for example, the parcel deliveryman operates the first mobile terminal 40 to issue a usage status confirmation request for confirming the usage status of the home delivery box 30 to the first mobile terminal. 40 to the server device 20.

The server device 20 manages the usage state of the home delivery box 30 based on the management information stored in the storage unit 23. Upon receiving the usage status confirmation request, the server apparatus 20 notifies the usage status of the home delivery box 30 by referring to the management information. Accordingly, the delivery member can confirm in advance whether the delivery box 30 can be used before delivering the package.

As shown in FIG. 2, the home delivery system 10 includes a server device 20, a home delivery box 30, a first mobile terminal 40, a second mobile terminal 50, an EC site server 60, and a home delivery box 70 outside the home. Equipped with. Hereinafter, each device included in the home delivery system 10 will be described in detail with reference to FIGS. 1 and 2.

[Server device]
First, the server device 20 will be described. The server device 20 is a device that manages the usage state of the home delivery box 30. The server device 20 includes a server communication unit 21, an information processing unit 22, and a storage unit 23.

The server communication unit 21 is a communication circuit (in other words, a communication module) for the server device 20 to communicate with the first mobile terminal 40 and the second mobile terminal 50 via a wide area communication network such as the Internet 80. The server communication unit 21 includes a receiving unit 24 (in other words, a receiving circuit) and a transmitting unit 25 (in other words, a transmitting circuit). The communication standard of communication performed by the server communication unit 21 is not particularly limited.

The information processing unit 22 performs information processing for managing the usage status of the home delivery box 30. The information processing unit 22 is realized by, for example, a microcomputer, but may be realized by a processor.

The storage unit 23 is a storage device that stores a control program used by the information processing unit 22 to manage the usage state of the home delivery box 30, and various types of information used for the information processing. The storage unit 23 is realized by, for example, a semiconductor memory.

The storage unit 23 stores, for example, management information indicating the usage status of the home delivery box 30. FIG. 3 is a diagram showing an example of the management information.

As shown in FIG. 3, in the management information, the user ID, the delivery box ID (name), the device ID, the position information, the detailed position information, the usage state, the locked state, and the additional storage permission setting And the priority are associated with each other. The home delivery box ID is a unique ID for each user ID, and the device ID is a unique ID for all devices. The position information is, for example, information indicating an address of a place where the delivery box is installed, and the detailed position information is information indicating a more detailed position (for example, indicating a position within a section specified by the address). is there.

The usage status includes, for example, four statuses of “vacant”, “reserved”, “in use”, and “in-use”. "Vacant" means that there is no luggage in the delivery box (that is, it is not used) and there is no plan to use it. "Reserved" means that there is no luggage in the delivery box, but it is used. Means you have an appointment. “In use” means that the parcel is in the delivery box (that is, in use), and “in use” means that it cannot be used due to maintenance or the like. In addition, the management information also includes setting information such as additional warehousing permission settings and additional home delivery box settings.

The locked state is information indicating whether the delivery box is locked or unlocked, and the additional warehousing permission setting indicates that additional delivery is required when the delivery box 30 is already in use (with luggage). Is a setting as to whether or not to allow the input. When a plurality of delivery boxes are associated with one user ID, the management information may include information indicating the priority of delivery.

The customer information is also stored in the storage unit 23. FIG. 4 is a diagram showing an example of customer information.

As shown in FIG. 4, the customer information is information including a user ID, a password, a delivery box ID, an address, a name, and an email address. The customer information is stored in the storage unit 23, for example, when a general user who desires to use the home delivery system 10 (hereinafter, also referred to as a consignee) performs a registration operation in the second mobile terminal 50 in advance.

[Delivery box]
Next, the delivery box 30 will be described. The delivery box 30 is a device for the delivery staff of the delivery company to deposit the package when the consignee is absent in the facility (for example, a detached house) where the delivery box 30 is installed. In other words, the delivery box 30 is a delivery locker. According to the home delivery box 30, the occurrence of redelivery of parcels is suppressed. The delivery box 30 includes an operation reception unit 31, a lock device 33, a detection unit 34, a control unit 35, a communication unit 36, a storage unit 37, a battery storage unit 38, and a measurement unit 39.

The operation reception unit 31 is a user interface that receives the operation of the consignee or the delivery member of the delivery company. The operation accepting unit 31 is, for example, a hardware button that accepts an operation of a delivery person or a consignee, but may be a touch panel or the like.

The lock device 33 is an electric lock for locking and unlocking the door of the delivery box 30. The lock control device 33 is controlled by the control unit 35 and operates using the battery housed in the battery housing unit 38 as a power source.

The detection unit 34 is a sensor that detects opening/closing of the door of the delivery box 30. The detection unit 34 is, for example, a magnetic sensor (that is, a magnet sensor), but may be an optical sensor.

The control unit 35 is a control device that controls the lock control device 33 and the communication unit 36. The control unit 35 is realized by, for example, a microcomputer, but may be realized by a processor. For example, when the detection unit 34 detects that the door of the delivery box 30 is closed, the control unit 35 controls the lock device 33 to lock or unlock the door of the delivery box 30.

The communication unit 36 is a communication circuit (in other words, a communication module) for the home delivery box 30 to communicate with the server device 20 via a wide area communication network such as the Internet 80. The communication standard of the communication performed by the communication unit 36 is not particularly limited.

The delivery box 30 does not directly communicate with the server device 20, but communicates with the server device 20 via the mobile terminal using the short-range wireless communication by the communication unit 36. As a result, the configuration related to communication in the home delivery box 30 can be simplified.

The storage unit 37 is a storage device in which a control program executed by the control unit 35 and the like are stored. The storage unit 37 is realized by, for example, a semiconductor memory.

The battery housing portion 38 is a battery holder that houses a battery. The delivery box 30 operates with DC power supplied from a battery housed in the battery housing unit 38, instead of AC power supplied from the power system. This eliminates the need for electrical work when installing the delivery box 30. The battery accommodated in the battery accommodating portion 38 may be a primary battery (in other words, a dry battery) or a secondary battery.

The measuring unit 39 is a measuring circuit that measures the remaining amount of the battery housed in the battery housing unit 38. The battery remaining amount measured by the measuring unit 39 is transmitted to the control unit 35 as battery remaining amount information.

Above, I explained the delivery box 30 in the home. Although detailed illustration and description are omitted, the delivery box 70 outside the home also has the same functional configuration.

[First mobile terminal and second mobile terminal]
The first mobile terminal 40 is a mobile information terminal such as a smartphone or a tablet terminal operated by a deliveryman. The first mobile terminal 40 includes an operation reception unit 41, a terminal control unit 42, a terminal communication unit 43, an imaging unit 44, a storage unit 45, and a display unit 46.

The operation reception unit 41 receives the operation of the deliveryman. The operation reception unit 41 is realized by, for example, a touch panel, a hardware button, and the like.

The terminal control unit 42 performs various types of information processing regarding the first mobile terminal 40 based on the operation accepted by the operation accepting unit 41. The terminal control unit 42 is realized by, for example, a microcomputer, but may be realized by a processor.

The terminal communication unit 43 is a communication circuit (in other words, a communication module) for the first mobile terminal 40 to communicate with the server device 20 via a wide area communication network such as the Internet 80. The terminal communication unit 43 is, for example, a wireless communication circuit that performs wireless communication using a mobile communication system. The communication standard of the communication performed by the terminal communication unit 43 is not particularly limited.

The image capturing unit 44 captures an image under the control of the terminal control unit 42. The imaging unit 44 is realized by an image sensor, a lens, and the like.

The storage unit 45 is a storage device in which a control program executed by the terminal control unit 42 and the like are stored. The storage unit 45 is realized by, for example, a semiconductor memory.

The display unit 46 displays an image under the control of the terminal control unit 42. The display unit 46 is specifically a display including a liquid crystal panel or an organic EL panel as a display device.

The second mobile terminal 50 is a mobile information terminal such as a smartphone or a tablet terminal operated by the consignee. The second mobile terminal 50 includes an operation reception unit 51, a terminal control unit 52, a terminal communication unit 53, an imaging unit 54, a storage unit 55, and a display unit 56. The second mobile terminal 50 has the same configuration as that of the first mobile terminal 40 except that the second mobile terminal 50 is operated by the consignee instead of the deliveryman, and thus detailed description thereof is omitted.

[Operation example 1: Initial setting operation]
Next, an operation example 1 of the home delivery system 10 will be described. FIG. 5 is a sequence diagram of the operation example 1 of the home delivery system 10. FIG. 5 shows an initial setting operation when the consignee performs user registration as the initial setting operation.

First, the operation receiving unit 51 of the second mobile terminal 50 receives a consignee registration operation (S11). The consignee inputs user information such as an address, a name, a mail address, and a device ID through the operation reception unit 51, for example. The device ID may be input by reading the two-dimensional barcode attached to the delivery box 30 or the instruction manual of the delivery box 30 with the imaging unit 54 of the second mobile terminal 50.

The terminal control unit 52 causes the terminal communication unit 53 to transmit a registration request based on the consignee's registration operation accepted by the operation acceptance unit 51. That is, the terminal communication unit 53 transmits a registration request to the server device 20 based on the registration operation (S12). The registration request includes the user information input in the registration operation.

The receiving unit 24 of the server device 20 receives the registration request for the delivery box 30 from the terminal communication unit 43. The information processing unit 22 associates the user information with the user account (user ID and password) based on the received registration request and stores the user information in the storage unit 23 as customer information (S13). That is, the delivery box 30 is registered. In addition, the information processing unit 22 adds the user ID and the device ID included in the registration request to the management information (S14). At this time, a unique home delivery box ID is assigned to the home delivery box 30 for each user ID in addition to the device ID.

After that, the information processing unit 22 notifies the second mobile terminal 50 of the user ID and the password by using the transmission unit 25 as a response to the registration request (S15). The notification is sent by e-mail based on the registered mail address, for example.

After that, the consignee performs the setting operation on the second mobile terminal 50 while logged in the server device 20 using the notified user ID and password. The operation reception unit 51 receives the setting operation of the consignee (S16). The terminal control unit 52 causes the terminal communication unit 53 to transmit a setting request based on the consignee's setting operation accepted by the operation accepting unit 51. That is, the terminal communication unit 43 transmits a setting request to the server device 20 based on the setting operation (S17).

The receiving unit 24 of the server device 20 receives the setting request from the terminal communication unit 53. The information processing unit 22 updates the management information based on the received setting request (S18).

By such setting operation, the consignee can set detailed location information of the delivery box 30, additional storage permission setting, additional delivery box setting, and the like.

The detailed position information is information indicating a more detailed position of the delivery box 30 (a position more detailed than the address, such as a place on the site of a detached house). When the detailed position information is set, the server device 20 can provide the deliveryman with the detailed position of the delivery box 30. The detailed position information is, for example, map information (in other words, image information) indicating the detailed position of the delivery box 30, but may be character information (“right side of entrance door” or the like).

The additional warehousing permission setting is a setting for whether or not to allow additional luggage when the delivery box 30 is already in use (has luggage). When the consignee permits the addition of additional parcels, the consignee permits all the delivery companies, only some of the delivery companies, or the delivery of the packages currently in the delivery box 30. It is possible to finely set whether to permit only the same delivery company as the company.

The additional delivery box setting is a setting as to whether or not the delivery box 30 is in use and is desired to be delivered to a delivery box 30 other than home. When the consignee sets an additional delivery box, a plurality of delivery boxes are associated with one user ID (for example, user ID000001 in FIG. 3) in the management information. In this case, the consignee can also set the delivery priority.

In addition, the consignee can also set the suspension of use so that the delivery box 30 cannot be used. When the use stop setting is performed, the use state of the home delivery box 30 is changed to “in use stop” in the management information.

Although not shown, the delivery company (delivery person) who uses the home delivery system 10 also needs to perform the same pre-registration as the consignee, and the server device 20 is used by the delivery company (delivery person) as well. An ID and password are given. In the following embodiments, when communication is performed between the server device 20 and the first portable terminal 40, the authentication process using the delivery company ID (in other words, the login process) is performed in advance, even if there is no particular description. It is supposed to be done in. Similarly, when communication is performed between the server device 20 and the second mobile terminal 50, authentication processing using a user ID (in other words, login processing) is performed in advance, unless otherwise specified. And

[Operation example 2: Operation check operation of delivery box]
The deliveryman can confirm the usage state of the home delivery box 30 by logging in to the server device 20 using the delivery company ID and the password. Hereinafter, as a second operation example of the home delivery system 10, such a usage status confirmation operation will be described. FIG. 6 is a sequence diagram of the operation example 2 of the home delivery system 10.

First, the operation reception unit 41 of the first mobile terminal 40 receives a user account confirmation operation (hereinafter, also referred to as a UA confirmation operation) from a delivery member (S21). The deliveryman inputs, for example, the name and address of the consignee through the operation reception unit 41.

The terminal control unit 42 causes the terminal communication unit 43 to transmit a UA confirmation request based on the UA confirmation operation of the deliveryman accepted by the operation acceptance unit 41. That is, the terminal communication unit 43 transmits the UA confirmation request to the server device 20 based on the UA confirmation operation (S22). The UA confirmation request includes personal information such as the name and address of the consignee input in step S21.

The receiving unit 24 of the server device 20 receives the UA confirmation request from the terminal communication unit 43. In response to the received UA confirmation request, the information processing unit 22 creates a box list that is list information of home delivery boxes used by the consignee (S23). Specifically, the information processing unit 22 identifies the user ID based on the name and address included in the received UA confirmation request and the customer information stored in the storage unit 23, and specifies the user ID in the management information. A box list, which is a list of linked delivery boxes, is generated.

The box list is information including, for example, a delivery box ID, a device ID, a delivery box name, and a delivery priority, which are associated with the user ID in the management information. The box list may include other information included in the management information, such as additional storage permission setting and delivery company restriction information. Further, the box list may include information indicating the specific delivery company when the use of the delivery box is restricted to the specific delivery company as described later. The box list may include use stop period information indicating a use stop period when the use state of the home delivery box is “use stop”.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the generated box list to the first mobile terminal 40 as a response to the UA confirmation request (S24). As a result, the list screen of the delivery box is displayed on the display unit 46 of the first mobile terminal 40 (S25).

Next, the operation reception unit 41 receives a delivery box selection operation from the delivery member (S26). Here, it is assumed that the delivery box 30 is selected. The terminal control unit 42 causes the terminal communication unit 43 to transmit the box state confirmation request based on the selection operation accepted by the operation acceptance unit 41. That is, the terminal communication unit 43 transmits a box state confirmation request to the server device 20 based on the selection operation (S27). The box state confirmation request includes the home delivery box ID of the home delivery box 30 selected in step S26.

The receiving unit 24 of the server device 20 receives the box state confirmation request from the terminal communication unit 43. In response to the received box state confirmation request, the information processing unit 22 identifies the usage state of the home delivery box 30 having the delivery box ID included in the box state confirmation request (S28). Specifically, the information processing unit 22 identifies the usage state of the home delivery box 30 based on the home delivery box ID included in the received box state confirmation request and the management information stored in the storage unit 23.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the specified usage state of the home delivery box 30 to the first mobile terminal 40 as a response to the box state confirmation request (S29). As a result, the usage state of the delivery box 30 is displayed on the display unit 46 of the first mobile terminal 40 (S30).

Although not shown and described in detail, the same operation is performed when the delivery box 70 outside the home is selected in step S26.

In this way, the deliveryman who uses the delivery system 10 can confirm the usage status of the delivery box 30 by operating the first mobile terminal 40.

[Modification Example 1 of Operation Example 1: Request for Detailed Position of Delivery Box]
After step S30, the deliveryman can request the server device for a more detailed position of the delivery box 30. FIG. 7 is a sequence diagram of a first modification of the second operation example of the home delivery system 10.

First, the operation reception unit 41 of the first mobile terminal 40 receives a request operation of a detailed position of the delivery box 30 from a delivery member (S31).

The terminal control unit 42 causes the terminal communication unit 43 to transmit a detailed position request based on the operation of requesting the detailed position of the home delivery box 30 accepted by the operation accepting unit 41. That is, the terminal communication unit 43 transmits the detailed position request to the server device 20 based on the operation of requesting the detailed position of the home delivery box 30 (S32). The detailed position request includes the user ID specified in step S23 and the home delivery box ID of the home delivery box 30 selected in step S26.

The receiving unit 24 of the server device 20 receives the detailed position request from the terminal communication unit 43. The information processing unit 22 specifies the detailed position information of the home delivery box 30 according to the received detailed position request (S33). Specifically, the information processing unit 22 can specify the detailed position information of the delivery box 30 by referring to the management information. As described above, the detailed position information may be image information or text information.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the detailed position information of the specified home delivery box 30 to the first mobile terminal 40 as a response to the detailed position request (S34). As a result, the detailed position of the delivery box 30 is displayed on the display unit 46 of the first mobile terminal 40 (S35).

In this way, the deliveryman who uses the home delivery system 10 can confirm the detailed position of the home delivery box 30 by operating the first mobile terminal 40.

[Modification 2 of operation example 2: reservation of delivery box]
After step S30, the deliveryman can also reserve the delivery box 30. FIG. 8 is a sequence diagram of a modified example 2 of the operation example 2 of the home delivery system 10.

The door of the delivery box 30 that is not in use before reservation is unlocked (S41). The operation reception unit 41 of the first mobile terminal 40 receives the reservation operation of the home delivery box 30 from the deliveryman (S42).

The terminal control unit 42 causes the terminal communication unit 43 to transmit a reservation request based on the reservation operation of the home delivery box 30 accepted by the operation acceptance unit 41. That is, the terminal communication unit 43 transmits a reservation request to the server device 20 based on the reservation operation of the home delivery box 30 (S43). The reservation request includes the delivery company ID, the user ID specified in step S23, and the home delivery box ID of the home delivery box 30 selected in step S26.

The receiving unit 24 of the server device 20 receives the reservation request from the terminal communication unit 43. The information processing unit 22 transmits a lock command to the delivery box 30 in response to the received reservation request (S44). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the reservation request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S45). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S46).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received lock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to "reservation" (S47). Further, the storage unit 37 stores the delivery company ID included in the reservation request as the reservation person ID. The reservation person ID is used for authentication when putting in a package.

After that, the information processing unit 22 causes the transmitting unit 25 to transmit the reservation completion notification to the first mobile terminal 40 as a response to the reservation request (S48). Similarly, the information processing unit 22 causes the transmission unit 25 to also transmit the reservation completion notification to the second mobile terminal 50 (S49).

In this way, if the delivery box 30 is reserved, other delivery companies cannot use the delivery box 30. That is, it is possible to prevent the delivery box 30 from being used by another delivery company or the like before the delivery person (delivery business operator) who owns the first mobile terminal 40 arrives at the location of the delivery box 30.

[Operation example 3: Operation when putting luggage in the delivery box]
Next, as an operation example 3 of the home-delivery system 10, an operation when putting a luggage in the home-delivery box 30 will be described. FIG. 9 is a sequence diagram of the operation example 3 of the home delivery system 10.

The deliveryman puts a package in the delivery box 30 at the installation location of the delivery box 30 (S51) and then performs a lock request operation to the operation reception unit 41 of the first mobile terminal 40. That is, the operation reception unit 41 receives the lock request operation from the delivery person (S52). When the delivery box 30 is reserved (that is, the delivery box 30 is locked), the delivery business operator ID and the reservation user ID are collated before the package is loaded, and the collation is successful. Then, the door of the delivery box 30 is unlocked so that the luggage can be loaded.

The terminal control unit 42 causes the terminal communication unit 43 to transmit a lock request based on the lock request operation accepted by the operation accepting unit 41. That is, the terminal communication unit 43 transmits the lock request to the server device 20 based on the lock request operation (S53). The lock request includes the user ID and the home delivery box ID. The user ID and the home delivery box ID are input by a lock request operation, for example.

The receiving unit 24 of the server device 20 receives the lock request from the terminal communication unit 43. The information processing unit 22 transmits a lock command to the delivery box 30 in response to the received lock request (S54). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the lock request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S55). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S56).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received lock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to "in use" (S57).

After that, the information processing unit 22 causes the transmission unit 25 to transmit the lock response to the first mobile terminal 40 (S58). Similarly, the information processing unit 22 causes the transmission unit 25 to transmit the arrival notification for notifying the consignee that the parcel has arrived at the delivery box 30 (S59).

After that, the information processing unit 22 of the server device 20 waits until the consignee unlocks the home delivery box 30 (that is, receives an unlock request from the second mobile terminal 50) (hereinafter, also referred to as residence time). ) Is measured (S60). When the information processing unit 22 determines that the residence time has exceeded the certain period, the information processing unit 22 causes the transmission unit 25 to transmit the residence notification indicating that the parcel has not been taken out for the certain period or more to the first mobile terminal 40 (S61). Similarly, when the information processing unit 22 determines that the residence time has exceeded a certain period, the information processing unit 22 transmits a residence notification indicating that the parcel has not been taken out for a certain period of time (or prompting the consignee to take out the parcel). 25 to the second portable terminal 50 (S62).

In this way, the deliveryman who uses the home delivery system 10 can lock the home delivery box 30 by operating the first mobile terminal 40 after putting the parcel in the home delivery box 30.

[Modification Example 3 of Operation Example 1: Registration of Status in Delivery Box]
By the way, the deliveryman may register the state in the home delivery box 30 in the server device 20 after putting in the package (that is, after step S51). Thus, the registered information can be used when adding a package to the delivery box 30 that already contains the package (additional storage described later). FIG. 10 is a sequence diagram of Modified Example 1 of Operation Example 3 of such home delivery system 10.

For example, the deliveryman puts the parcel in the home delivery box 30, and then performs an empty state registration operation indicating the state of the empty space in the box. The operation reception unit 41 of the first mobile terminal 40 receives the in-box state registration operation (S71). The vacant state registration operation includes, for example, an operation for imaging the vacant state in the home delivery box 30 by the imaging unit 44.

The terminal control unit 42 causes the terminal communication unit 43 to transmit a free space registration request based on the free space registration operation received by the operation receiving unit 41. That is, the terminal communication unit 43 transmits an empty state registration request to the server device 20 based on the empty state registration request operation (S72). The empty state registration request includes the user ID, the home delivery box ID, and image information indicating the free state in the home delivery box 30 imaged by the free state registration operation. It should be noted that the image information is an example of vacant state information indicating a vacant space state in the delivery box 30, and it is not essential that the vacant state registration request include the image information. For example, information indicating that a XX size parcel will be loaded may be included as the free space information.

The receiving unit 24 of the server device 20 receives the availability registration request from the terminal communication unit 43. In response to the received free space registration request, the information processing unit 22 stores the free space information in the storage unit 23 in association with the user ID and the home delivery box ID (S73).

After that, the information processing unit 22 causes the transmitting unit 25 to transmit the notification of the vacant state registration completion to the first mobile terminal 40 as a response to the vacant state registration request (S74).

In this way, the deliveryman who uses the delivery system 10 can register the state in the delivery box 30 by operating the first mobile terminal 40.

[Modification 2 of operation example 3: additional warehousing]
The deliveryman can also perform additional warehousing (that is, addition of parcels to the home delivery box 30 that already has parcels). FIG. 11 is a sequence diagram of a second modification of the third operation example of the home delivery system 10.

The delivery box 30 is in use, and the door of the delivery box 30 is locked (S81). The operation reception unit 41 of the first mobile terminal 40 receives an operation for confirming whether or not additional storage is possible from the delivery staff (S82).

The terminal control unit 42 causes the terminal communication unit 43 to transmit a confirmation request for approval/disapproval of additional storage based on the confirmation operation received by the operation reception unit 41. That is, the terminal communication unit 43 transmits a confirmation request for confirming whether or not the additional storage is possible to the server device 20 based on the additional storage confirmation operation (S83). The confirmation request includes the user ID and the home delivery box ID. The user ID and the home delivery box ID are input by a confirmation operation, for example.

The receiving unit 24 of the server device 20 receives the confirmation request from the terminal communication unit 43. In response to the received confirmation request, the information processing unit 22 notifies the first mobile terminal 40 of whether or not additional warehousing is possible (S84). Specifically, the information processing unit 22 identifies the setting state of the additional warehousing permission setting associated with the delivery box ID included in the confirmation request by referring to the management information, and based on the identified setting state, The transmission unit 25 is notified of whether or not additional storage is possible.

The terminal communication unit 43 of the first mobile terminal 40 receives the notification of whether or not additional warehousing is possible. The terminal control unit 42 causes the terminal communication unit 43 to transmit a request for availability information to the server device 20 when the notification of whether or not the additional storage is possible indicates that the additional storage is possible. That is, the terminal communication unit 43 transmits a request for free state information to the server device 20 under the control of the terminal control unit 42 (S85).

The receiving unit 24 of the server device 20 receives a request for availability information from the terminal communication unit 43. The information processing section 22 transmits the free space information to the first mobile terminal 40 in response to the received request for the free space information (S86). Specifically, the information processing unit 22 identifies the empty state information associated with the delivery box ID included in the confirmation request by referring to the storage unit 23, and transmits the identified empty state information to the transmitting unit 25. Let As a result, an image for notifying the vacant state in the delivery box 30 is displayed on the display unit 46 of the first mobile terminal 40 (S87).

The deliveryman determines whether additional warehousing is possible based on such an image, and if it is determined that additional warehousing is possible, the deliveryman goes to the place where the delivery box 30 is installed. At the installation location, the deliveryman performs an operation for requesting additional storage to the operation reception unit 41 of the first mobile terminal 40. That is, the operation reception unit 41 receives an operation for requesting additional storage from the delivery staff (S88).

The terminal control unit 42 causes the terminal communication unit 43 to transmit an additional warehousing request based on the additional warehousing request operation received by the operation receiving unit 41. That is, the terminal communication unit 43 transmits the additional storage request to the server device 20 based on the additional storage request operation (S89). The additional storage request includes the user ID and the home delivery box ID. The user ID and the home delivery box ID are input by, for example, an operation of requesting additional storage.

The receiving unit 24 of the server device 20 receives the additional storage request from the terminal communication unit 43. The information processing unit 22 transmits an unlock command to the home delivery box 30 in response to the received additional storage request (S90). Specifically, the information processing unit 22 identifies the device ID associated with the home delivery box ID included in the additional storage request by referring to the management information, and sends the identified device ID to the transmission unit 25 as the destination. Send an unlock command.

The communication unit 36 of the delivery box 30 receives the unlock command. The control unit 35 unlocks the door of the delivery box 30 by controlling the lock control device 33 based on the received unlock command (S91). Then, the control unit 35 causes the communication unit 36 to transmit the unlock completion notification to the server device 20. That is, the communication unit 36 transmits the unlock completion notification to the server device 20 under the control of the control unit 35 (S92).

After that, the information processing unit 22 causes the transmission unit 25 to transmit a notification of permission for additional warehousing (a notification indicating that the delivery box 30 has been unlocked) to the first mobile terminal 40 as a response to the additional warehousing request (S93). ). Similarly, the information processing unit 22 also transmits a notification of permission for additional warehousing (a notification indicating that the delivery box 30 has been unlocked to allow the courier to carry out additional warehousing) to the transmission unit 25 to the second mobile terminal 50. (S94). After that, the same processing as in steps S51 to S62 is performed.

In this way, the deliveryman who uses the home delivery system 10 can carry out additional storage in the home delivery box 30 by operating the first mobile terminal 40.

[Operation Example 4: Operation When Taking Out Package from Delivery Box]
Next, as an operation example 4 of the home delivery system 10, an operation when taking out a package from the home delivery box 30 will be described. FIG. 12 is a sequence diagram of the operation example 4 of the home delivery system 10.

The consignee performs an unlock request operation to the operation reception unit 51 of the second mobile terminal 50. That is, the operation reception unit 51 receives an unlock request operation from the consignee (S101).

The terminal control unit 52 causes the terminal communication unit 53 to transmit a lock request based on the unlock request operation accepted by the operation accepting unit 51. That is, the terminal communication unit 53 transmits an unlock request to the server device 20 based on the unlock request operation (S102). The unlock request includes the delivery box ID. The delivery box ID is input by an unlock request operation, for example.

The receiving unit 24 of the server device 20 receives the unlock request from the terminal communication unit 53. The information processing unit 22 transmits an unlock command to the home delivery box 30 in response to the received unlock request (S103). Specifically, the information processing unit 22 identifies the device ID associated with the home delivery box ID included in the unlock request by referring to the management information, and sends the identified device ID to the transmission unit 25 as the destination. Send an unlock command.

The communication unit 36 of the delivery box 30 receives the unlock command. The control unit 35 unlocks the door of the delivery box 30 by controlling the lock control device 33 based on the received unlock command (S104). Then, the control unit 35 causes the communication unit 36 to transmit the unlock completion notification to the server device 20. That is, the communication unit 36 transmits an unlock completion notification to the server device 20 under the control of the control unit 35 (S105).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. When the receiving unit 24 receives the unlocking completion notification, the information processing unit 22 causes the transmitting unit 25 to transmit the unlocking response to the second mobile terminal 50 (S106). After that, the consignee takes out the parcel from the delivery box 30 (S107).

Further, the information processing unit 22 updates the management information according to the received unlock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to "free" (S108).

After that, the information processing unit 22 sends to the first portable terminal 40 a consignment notification for notifying the delivery person (delivery company) that the parcel housed in the delivery box 30 has been received by the consignee. It is transmitted (S109).

In this way, the consignee using the home delivery system 10 can unlock the home delivery box 30 and take out the package by operating the second mobile terminal 50.

[Operation Example 5: Operation of Checking Usage Status of Delivery Box by Consignee]
In the operation example 1, the operation of confirming the use state of the delivery box by the delivery person has been described, but the consignee can also perform the operation of confirming the use state of the delivery box 30. FIG. 13 is a sequence diagram of operation example 5 of such home delivery system 10.

First, the operation reception unit 51 receives an operation of checking the usage state of the home delivery box 30 from the consignee (S111). The terminal control unit 52 causes the terminal communication unit 53 to transmit a box state confirmation request based on the use state confirmation operation received by the operation reception unit 51. That is, the terminal communication unit 43 transmits the box state confirmation request to the server device 20 based on the selection operation (S112). The box status confirmation request includes the delivery box ID of delivery box 30.

The receiving unit 24 of the server device 20 receives the box state confirmation request from the terminal communication unit 53. In response to the received box state confirmation request, the information processing unit 22 identifies the usage state of the home delivery box 30 having the delivery box ID included in the box state confirmation request (S113). Specifically, the information processing unit 22 identifies the usage state of the home delivery box 30 based on the home delivery box ID included in the received box state confirmation request and the management information stored in the storage unit 23.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the specified usage state of the home delivery box 30 to the second mobile terminal 50 as a response to the box state confirmation request (S114). As a result, the usage state of the home delivery box 30 is displayed on the display unit 56 of the second mobile terminal 50 (S115).

In this way, the consignee who uses the home delivery system 10 can perform the operation confirmation operation of the home delivery box 30.

[Operation Example 6: Restriction on Use of Delivery Box by Consignee]
In the home delivery system 10, the use of the home delivery box 30 may be restricted by the consignee. For example, the delivery box 30 may be made available only to the delivery company designated by the consignee. FIG. 14 is a sequence diagram of operation example 6 of such home delivery system 10.

The door of delivery box 30 is in an unlocked state (S121). The operation reception unit 51 of the second mobile terminal 50 receives the designation operation of the delivery company from the consignee (S122).

The terminal control unit 52 causes the terminal communication unit 53 to transmit a designation request based on the designation operation of the delivery company accepted by the operation acceptance unit 51. That is, the terminal communication unit 53 transmits the designation request to the server device 20 based on the designation operation of the delivery company (S123). The designation request includes the delivery company ID of the delivery company authorized to use the delivery box 30, the user ID, and the delivery box ID of the delivery box 30. The delivery company ID, the user ID, and the home delivery box ID are input, for example, by a designation operation.

The receiving unit 24 of the server device 20 receives the designation request from the terminal communication unit 53. The information processing unit 22 transmits a lock command to the delivery box 30 in response to the received designation request (S124). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the designation request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S125). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S126).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received lock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to “reservation” (S127). Further, the storage unit 37 stores the delivery company ID included in the designation request as the reservation person ID. The reservation person ID is used for authentication when putting in a package. Thereby, only the information terminal (for example, the first mobile terminal 40) having the delivery company ID included in the designation request can unlock the delivery box 30.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the reservation completion notification to the second mobile terminal 50 as a response to the designation request (S128).

In this way, if the delivery box 30 is reserved, other delivery companies and the like not designated by the consignee cannot use the delivery box 30.

[Operation Example 7: Restriction on Use of Delivery Box Based on Cooperation with EC Site]
In the home delivery system 10, the use of the home delivery box 30 may be restricted by an instruction from the EC site server 60 of a business operator that operates an EC (Electronic Commerce) site. For example, the delivery box 30 may be made available only to the delivery company designated by the EC site server 60. FIG. 15 is a sequence diagram of an operation example 7 of such a home delivery system 10.

The door of delivery box 30 is in an unlocked state (S131). The consignee inputs the user ID and password in the home delivery system 10 when purchasing a product using the EC site. Then, the EC site server 60 can transmit the input user ID and password to the server device 20 (S132).

The receiving unit 24 of the server device 20 receives the user ID and the password, and the information processing unit 22 performs the authentication process (S133). In the authentication process, the information processing unit 22 refers to the customer information to determine whether the user ID and password received in step S132 are correct. After that, the information processing unit 22 causes the transmission unit 25 to transmit the authentication result to the EC site server 60 (S134).

The EC site server 60 receives the authentication result, and when the authentication result indicates that the authentication is successful, sends the designation request to the server device 20 (S135). The designation request includes the delivery company ID of the delivery company affiliated with the company that operates the EC site, and the user ID.

The receiving unit 24 of the server device 20 receives the designation request from the terminal communication unit 53. The information processing unit 22 transmits a lock command to the delivery box 30 in response to the received designation request (S136). Specifically, the information processing unit 22 specifies the device ID associated with the user ID included in the specification request by referring to the management information, and the transmission unit 25 receives a lock command with the specified device ID as the destination. To send.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S137). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S138).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received lock completion notification. Specifically, the information processing section 22 changes the usage state of the home delivery box 30 to “reservation” (S139). Further, the storage unit 37 stores the delivery company ID included in the designation request as the reservation person ID. The reservation person ID is used for authentication when putting in a package. Thereby, only the information terminal (for example, the first mobile terminal 40) having the delivery company ID included in the designation request can unlock the delivery box 30. That is, only the mobile terminal of the delivery company affiliated with the company operating the EC site can unlock the delivery box 30.

After that, the information processing unit 22 causes the transmitting unit 25 to transmit the reservation completion notification to the second mobile terminal 50 as a response to the designation request (S140).

In this way, if the delivery box 30 is reserved, other delivery companies or the like who are not affiliated with the EC site operator cannot use the delivery box 30.

[Operation Example 8: Usage Restriction of Delivery Box Based on Usage Stop Setting]
As described above, the consignee can operate the second mobile terminal 50 to set the suspension of use. The use of home delivery box 30 may be restricted based on such settings. FIG. 16 is a sequence diagram of an operation example 8 of such a home delivery system 10.

The door of delivery box 30 is in an unlocked state (S141). The operation receiving unit 51 of the second mobile terminal 50 receives the setting operation of the use stop setting from the consignee (S142).

The terminal control unit 52 causes the terminal communication unit 53 to transmit a setting request based on the setting operation of the use stop setting received by the operation receiving unit 51. That is, the terminal communication unit 53 transmits a setting request to the server device 20 based on the setting operation of the delivery company (S143). The setting request includes the user ID, the delivery box ID of the delivery box 30, and the suspension period information (for example, information indicating a period from 15:00 on August 1 to 15:00 on September 1). Be done. The user ID, the home delivery box ID, and the use suspension period information are input, for example, by a setting operation. The suspension period information may be included in the box list.

The receiving unit 24 of the server device 20 receives the setting request from the terminal communication unit 53. The information processing unit 22 causes the transmission unit 25 to transmit the confirmation response to the second mobile terminal 50 in response to the received setting request (S144).

When the consignee's approval is obtained as a result of the transmission of the confirmation response and the start time of the period determined by the suspension period information arrives, the information processing unit 22 transmits a lock command to the home delivery box 30 (S145). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the setting request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S146). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S147).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received lock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to “suspended” (S148). In addition, the information processing unit 22 causes the transmission unit 25 to transmit the use stop completion notification to the second mobile terminal 50 (S149).

After that, when the time elapses and the end time of the period determined by the suspension period information arrives, the information processing section 22 transmits an unlock command to the delivery box 30 (S150). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the setting request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the unlock command. The control unit 35 unlocks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S151). Then, the control unit 35 causes the communication unit 36 to transmit the unlock completion notification to the server device 20. That is, the communication unit 36 transmits the unlock completion notification to the server device 20 under the control of the control unit 35 (S152).

The receiving unit 24 of the server device 20 receives the unlock completion notification from the communication unit 36. The information processing unit 22 updates the management information according to the received unlock completion notification. Specifically, the information processing unit 22 changes the usage state of the home delivery box 30 to "free" (S153). In addition, the information processing unit 22 causes the transmission unit 25 to transmit the use suspension cancellation notification to the second mobile terminal 50 (S154).

In this way, the delivery system 10 can suspend the use of the delivery box 30 for the period designated by the consignee.

[Operation example 9: Checking the remaining battery level 1]
As described above, the delivery box 30 operates using the battery housed in the battery housing section 38 as a power source. Here, the deliveryman can operate the first mobile terminal 40 to check the remaining battery level. FIG. 17 is a sequence diagram of an operation example 9 of such a home delivery system 10.

The operation reception unit 41 of the first mobile terminal 40 receives a request operation of the remaining battery level of the battery from the deliveryman (S161).

The terminal control unit 42 causes the terminal communication unit 43 to transmit the remaining amount level request based on the operation of requesting the remaining amount level of the battery received by the operation receiving unit 41. That is, the terminal communication unit 43 transmits the remaining amount level request to the server device 20 based on the operation of requesting the remaining amount level of the battery (S162). The remaining amount level request includes the user ID and the home delivery box ID of the home delivery box 30. The user ID and the home delivery box ID are input by, for example, an operation of requesting the remaining battery level.

The receiving unit 24 of the server device 20 receives the remaining amount level request from the terminal communication unit 43. The information processing unit 22 transmits a remaining amount level notification command to the home delivery box 30 in response to the received remaining amount level request (S163). Specifically, the information processing unit 22 identifies the device ID associated with the home delivery box ID included in the remaining amount level request by referring to the management information, and sets the identified device ID as the destination, and the transmitting unit 25. To send the remaining amount level notification command.

The communication unit 36 of the delivery box 30 receives the remaining amount level notification command. The control unit 35 causes the measuring unit 39 to measure the remaining battery level based on the received lock command (S164). Then, the control unit 35 causes the communication unit 36 to transmit the remaining amount level notification including the remaining amount level information indicating the measured remaining amount level to the server device 20. That is, the communication unit 36 transmits the remaining amount level notification to the server device 20 under the control of the control unit 35 (S165).

The receiving unit 24 of the server device 20 receives the remaining amount level notification from the communication unit 36. As a response to the remaining amount level request, the information processing unit 22 causes the transmitting unit 25 to transmit the remaining amount level response including the remaining amount level information to the first mobile terminal 40 (S166).

In this way, the deliveryman can operate the first mobile terminal 40 to check the remaining battery level. It should be noted that the delivery box 30 may voluntarily notify when the remaining battery level decreases. For example, the control unit 35 of the home delivery box 30 regularly monitors the remaining battery level measured by the measuring unit 39 and detects a decrease in the remaining battery level (S167). The control unit 35 determines that the remaining battery level has dropped when the remaining battery level has fallen below a predetermined remaining battery level, for example.

Then, the control unit 35 causes the communication unit 36 to send the remaining amount level decrease notification to the server device 20. That is, the communication unit 36 transmits the remaining amount level decrease notification to the server device 20 under the control of the control unit 35 (S168).

The receiving unit 24 of the server device 20 receives the remaining amount level decrease notification from the communication unit 36. The information processing unit 22 causes the transmission unit 25 to transmit the notification of the decrease in the remaining amount level to the first mobile terminal 40 (S169).

In this way, the delivery box 30 can voluntarily notify when the remaining battery level drops.

[Operation example 10: Checking the remaining battery level 2]
Similar to the delivery person, the consignee can operate the second portable terminal 50 to check the remaining battery level. FIG. 18 is a sequence diagram of an operation example 10 of such a home delivery system 10.

The operation reception unit 51 of the second mobile terminal 50 receives a request operation of the remaining battery level from the deliveryman (S171).

The terminal control unit 52 causes the terminal communication unit 53 to transmit the remaining amount level request based on the operation of requesting the remaining amount level of the battery received by the operation receiving unit 51. That is, the terminal communication unit 53 transmits the remaining amount level request to the server device 20 based on the operation of requesting the remaining amount level of the battery (S172). The remaining amount level request includes the delivery box ID of delivery box 30. The delivery box ID is input by, for example, a request operation for the remaining battery level.

The receiving unit 24 of the server device 20 receives the remaining amount level request from the terminal communication unit 53. The information processing unit 22 transmits a remaining amount level notification command to the home delivery box 30 in response to the received remaining amount level request (S173). Specifically, the information processing unit 22 identifies the device ID associated with the home delivery box ID included in the remaining amount level request by referring to the management information, and sets the identified device ID as the destination, and the transmitting unit 25. To send the remaining amount level notification command.

The communication unit 36 of the delivery box 30 receives the remaining amount level notification command. The control unit 35 causes the measuring unit 39 to measure the remaining battery level based on the received lock command (S174). Then, the control unit 35 causes the communication unit 36 to transmit the remaining amount level notification including the remaining amount level information indicating the measured remaining amount level to the server device 20. That is, the communication unit 36 transmits the remaining amount level notification to the server device 20 under the control of the control unit 35 (S175).

The receiving unit 24 of the server device 20 receives the remaining amount level notification from the communication unit 36. The information processing unit 22 causes the transmitting unit 25 to transmit the remaining amount level response including the remaining amount level information to the second portable terminal 50 as a response to the remaining amount level request (S176).

In this way, the consignee can operate the second mobile terminal 50 to check the remaining battery level. It should be noted that the delivery box 30 may voluntarily notify when the remaining battery level decreases. For example, the control unit 35 of the home delivery box 30 regularly monitors the remaining battery level measured by the measuring unit 39 and detects a decrease in the remaining battery level (S177). The control unit 35 determines that the remaining battery level has dropped when the remaining battery level has fallen below a predetermined remaining battery level, for example.

Then, the control unit 35 causes the communication unit 36 to send the remaining amount level decrease notification to the server device 20. That is, the communication unit 36 transmits the remaining amount level decrease notification to the server device 20 under the control of the control unit 35 (S178).

The receiving unit 24 of the server device 20 receives the remaining amount level decrease notification from the communication unit 36. The information processing unit 22 causes the transmission unit 25 to transmit the remaining amount level decrease notification to the second mobile terminal 50 (S179).

[Operation Example 11: Collection request]
The consignee can also operate the second mobile terminal 50 to request the collection of the parcel that he or she put in the delivery box 30. FIG. 19 is a sequence diagram of an operation example 11 of such a home delivery system 10.

At the place where the delivery box 30 is installed, the consignee puts a package in the delivery box 30 (S181) and then performs a collection request operation to the operation reception unit 51 of the second mobile terminal 50. That is, the operation reception unit 51 receives a collection request operation from the delivery person (S182).

The terminal control unit 52 causes the terminal communication unit 53 to transmit a pickup request based on the pickup request operation received by the operation receiving unit 51. That is, the terminal communication unit 53 transmits the collection request to the server device 20 based on the collection request operation (S183). The collection request includes the home delivery box ID and the delivery company ID of the delivery company requesting the collection. The delivery box ID and the delivery company ID are input by, for example, a collection request operation.

The receiving unit 24 of the server device 20 receives the pickup request from the terminal communication unit 43. The information processing unit 22 transmits a lock command to the home delivery box 30 in response to the received collection request (S184). Specifically, the information processing unit 22 specifies the device ID associated with the home delivery box ID included in the collection request by referring to the management information, and locks the transmission unit 25 with the specified device ID as the destination. Send a command.

The communication unit 36 of the delivery box 30 receives the lock command. The control unit 35 locks the door of the delivery box 30 by controlling the lock control device 33 based on the received lock command (S185). Then, the control unit 35 causes the communication unit 36 to transmit the lock completion notification to the server device 20. That is, the communication unit 36 transmits the lock completion notification to the server device 20 under the control of the control unit 35 (S186).

The receiving unit 24 of the server device 20 receives the lock completion notification from the communication unit 36. The information processing unit 22 causes the transmission unit 25 to transmit the confirmation response to the second mobile terminal 50 in response to the received lock completion notification (S187).

When the consignee's approval is obtained as a result of transmitting the confirmation response, the information processing unit 22 updates the management information. Specifically, the information processing section 22 changes the usage state of the home delivery box 30 to “in use” (S188). Further, the storage unit 37 stores the delivery company ID included in the collection request as the collector ID. The reservation person ID is used for authentication when taking out a package. That is, the delivery box 30 cannot be unlocked by anyone other than the delivery company indicated by the delivery company ID included in the collection request.

After that, the information processing unit 22 causes the transmission unit 25 to transmit the collection request notification to the information terminal (for example, the first mobile terminal 40) of the delivery company indicated by the delivery company ID included in the collection request (S189). As a result, the delivery company indicated by the delivery company ID can arrange the personnel for collecting the package.

In this way, the consignee can operate the second mobile terminal 50 to request the collection of the parcels that he has put in the delivery box 30.

[Effects, etc.]
As described above, in the home delivery management method executed by the server device 20, the first method is to receive the personal information (name, address, etc.) of the consignee transmitted from the first mobile terminal 40 based on the operation of the deliveryman. In the receiving step (S22), when the received personal information is registered in the server device 20, the usage state of the home delivery box used by the consignee associated with the personal information is transmitted to the first mobile terminal 40. The first transmission step (S29) is included. The first mobile terminal 40 is an example of a first information terminal. The first information terminal may be a stationary information terminal.

Such a home delivery management method can provide the delivery staff with the usage state (in other words, an empty state) of the consignee's home delivery box 30.

Further, for example, the home delivery management method further includes, before the first transmission step (S29), a second transmission step (S24) of transmitting a list of home delivery boxes that can be used by the consignee (box list of the above-described embodiment). ) And a second reception after the second transmission step (S24), which is a confirmation request transmitted from the first portable terminal 40 based on the operation of the deliveryman, and the delivery box 30 receives the designated confirmation request. Step (S27) is included. In the first transmission step (S29), the usage state of the home delivery box 30 designated in the confirmation request is transmitted to the first mobile terminal 40.

Such a home delivery management method can provide the delivery staff with a list of home delivery boxes that can be used by the consignee.

Further, for example, the server device 20 stores detailed position information of the home delivery box 30. The home delivery management method further includes a third reception step (S32) after the first transmission step (S29), which receives a position request for the home delivery box 30 transmitted from the first portable terminal 40 based on the operation of the deliveryman. And a third transmitting step (S34) of transmitting the detailed position information of the home delivery box 30 to the first mobile terminal 40 based on the received position request.

Such a home delivery management method can provide the delivery staff with detailed location information of the home delivery box.

Further, for example, in the home delivery management method, after the first transmitting step, a fourth receiving step (S43) of receiving a reservation request for the home delivery box 30 transmitted from the first mobile terminal 40 based on the operation of the deliveryman. And a first updating step (S47) of updating the usage state of the home delivery box 30 stored in the server device 20 based on the received reservation request.

With such a home delivery management method, the state in which the home delivery box 30 is reserved can be managed as the usage state of the home delivery box 30.

Further, for example, in the home delivery management method, when the delivery state of the home delivery box 30 is in use and is locked, the delivery is transmitted from the first mobile terminal 40 based on the operation of the deliveryman. In the fifth receiving step (S89) of receiving the warehousing request, when the additional warehousing request is received and the additional warehousing permission setting associated with the personal information in the server device 20 indicates that the additional warehousing is permitted, A fourth transmission step (S90) of transmitting an unlock command for unlocking the delivery box 30 to the delivery box 30, and after the delivery box 30 is unlocked according to the transmitted unlock command, additional storage is performed. It includes a fifth transmission step (S93, S94) of transmitting the permission notification to each of the first mobile terminal 40 and the second mobile terminal 50 operated by the consignee. The second mobile terminal 50 is an example of a second information terminal. The second information terminal may be a stationary information terminal.

With such a home delivery management method, it is possible to allow the delivery staff to additionally store goods in the home delivery box 30 in consideration of the intention of the consignee.

Further, for example, the home delivery management method further receives a lock request for the home delivery box 30 transmitted from the first mobile terminal 40 based on the operation of the delivery person after the delivery person puts the package in the home delivery box 30. A sixth reception step (S53), a sixth transmission step (S54) of transmitting a lock command for locking the delivery box to the delivery box 30 based on the received lock request, and a lock after the sixth transmission step. When the completion notification is received from the delivery box 30, after the second updating step (S57) of updating the usage state of the delivery box 30 stored in the server device 20 and the sixth sending step (S54), An arrival notification step (S59) of transmitting an arrival notification to the second portable terminal 50 to be operated is included.

With such a delivery management method, it is possible to lock the delivery box 30 containing the parcel and notify the consignee that the parcel has been placed in the parcel delivery box 30.

Further, for example, in the home delivery management method, after the arrival notification step (S59), a seventh reception step of receiving an unlock request for the home delivery box 30 transmitted from the second portable terminal 50 based on the operation of the consignee. (S102), a seventh transmission step (S103) of transmitting an unlock command for unlocking the delivery box 30 to the delivery box 30 based on the received unlock request, and a solution after the seventh transmission step. When the lock completion notice is received from the delivery box 30, the third update step (S108) of updating the usage state of the delivery box 30 stored in the server device 20 and the first after the seventh transmission step (S103) A receipt notification step of transmitting a receipt notification to the mobile terminal 40.

With such a delivery management method, the delivery box 30 containing the parcel can be unlocked and the consignee can be notified that the parcel in the delivery box 30 has been received.

Further, for example, in the home delivery management method, after the arrival notification step (S59), an unlock request for the home delivery box 30 transmitted from the second portable terminal 50 is received within a certain period of time based on the operation of the consignee. If not, a staying notification step (S61, S62) of transmitting a staying notification to each of the first mobile terminal 40 and the second mobile terminal 50 is included.

Such a home delivery management method can notify the delivery person and the consignee that the parcel has not been received for a period longer than a certain period. The stay notification may be transmitted to at least one of the first mobile terminal 40 and the second mobile terminal 50.

Further, for example, the delivery box 30 operates using a battery as a power source. For example, the home delivery management method further includes the remaining battery level transmitted from one of the first mobile terminal 40 and the mobile terminal of the second mobile terminal 50 operated by the consignee based on the operation to the mobile terminal. In response to the step of receiving the level request (S162, S172), the step of transmitting the remaining level notification command to the home delivery box 30 in response to the received remaining level request (S163, S173), and the remaining level notification command. To receive the remaining amount level notification from the home delivery box 30 (S165, S175) and to notify the portable terminal of the remaining amount level of the battery indicated by the received remaining amount level notification as the remaining amount level response (S166, S176) is included.

Such a home delivery management method can notify the delivery staff or the consignee of the remaining battery level of the home delivery box 30.

Further, for example, the home delivery management method further includes an eighth receiving step (S183) of receiving a pickup request for a package stored in the home delivery box 30 transmitted from the second portable terminal 50 based on the operation of the consignee. After the eighth transmission step (S184) of transmitting a locking command for locking the delivery box 30 to the delivery box 30 based on the received pickup request and the eighth transmission step (S184), a lock completion notification is sent to the delivery box. When it is received from 30, after the fourth updating step (S188) of updating the usage status of the home delivery box 30 stored in the server device 20 and the eighth transmitting step (S184), the first portable terminal 40 is requested to collect a cargo. And a collection request notification step (S189) of transmitting a notification.

With such a home delivery management method, it is possible to realize a collection request using the home delivery box 30.

Further, for example, the home delivery management method further includes a ninth receiving step (S123) of receiving a designation request of the delivery company transmitted from the second portable terminal 50 based on the operation of the consignee, and the received designation request. When a locking completion notification is received from the home delivery box 30 after the ninth transmission step (S124) of transmitting a locking command for locking the home delivery box 30 to the home delivery box 30 and the ninth transmission step (S124). In addition, after the fifth updating step (S127) of updating the usage status of the home delivery box 30 stored in the server device 20 and the ninth sending step (S124), the belonging to the delivery company defined by the received designation request. When an unlock request is received from the first portable terminal 40 operated by the deliveryman, a step of transmitting an unlock command for unlocking the delivery box 30 to the delivery box 30 is included.

With such a home delivery management method, the use of the home delivery box 30 can be permitted only to a specific delivery company designated by the consignee.

Further, for example, the home delivery management method further includes a tenth receiving step (S135) of receiving a designation request of the delivery company from the EC site server 60 used by the consignee, and the home delivery box 30 based on the received designation request. When a lock completion notification is received from the home delivery box 30 after the tenth transmission step (S136) of transmitting a lock command for locking the lock to the home delivery box 30, and the tenth transmission step (S136). After the sixth updating step (S139) of updating the stored use state of the home delivery box 30 and the tenth transmitting step (S136), the first operation performed by the delivery member belonging to the delivery company defined by the received designation request. And a step of transmitting an unlock command for unlocking the delivery box 30 to the delivery box 30 when the unlock request is received from the one mobile terminal 40.

With such a home delivery management method, the use of the home delivery box 30 can be permitted only to a specific delivery company designated by the EC site server 60 used by the consignee.

Further, for example, the home delivery management method further includes an eleventh reception step (S143) of receiving a setting request for setting the suspension of use of the home delivery box 30 transmitted from the second portable terminal 50 based on the operation of the consignee. ), and an eleventh transmission step (S145) of transmitting a locking command for locking the home delivery box 30 to the home delivery box 30 based on the received setting request, and a lock operation after the eleventh transmission step (S145). And a seventh updating step (S148) of updating the usage status of the delivery box 30 stored in the server device 20 when the completion notice is received from the delivery box 30.

With such a home delivery management method, the use of the home delivery box 30 can be stopped based on the operation of the consignee.

Further, for example, in the first transmitting step (S29), the usage state of the home delivery box 30 is transmitted to the first mobile terminal 40 to display the usage state on the display unit 46 of the first mobile terminal 40.

With such a home delivery management method, the usage state of the home delivery box 30 can be displayed on the display unit 46 of the first mobile terminal 40.

Further, the home delivery system 10 includes a receiving unit 24 that receives the personal information of the consignee transmitted from the first mobile terminal 40 based on the operation of the delivery person, and an individual when the received personal information is registered. The transmitting unit 25 that transmits the usage state of the home delivery box 30 used by the consignee associated with the information to the first mobile terminal 40.

Such a home delivery system 10 can provide a delivery person with a usage state (in other words, an empty state) of the consignee's home delivery box 30.

Further, for example, the transmitting unit 25 transmits the usage state of the home delivery box 30 to the first mobile terminal 40 to display the usage state on the display unit 46 of the first mobile terminal 40.

Such a home delivery system 10 can display the usage state of the home delivery box 30 on the display unit 46 of the first mobile terminal 40.

(Other embodiments)
Although the embodiments have been described above, the present invention is not limited to the above embodiments.

For example, in the above embodiment, a delivery box installed in a detached house is illustrated, but the present invention is also applicable to a delivery box installed in an apartment house. Further, the delivery box of the above-described embodiment may have a function of being manually unlocked or locked by an operation on the operation receiving unit, like a general delivery box.

Further, in the above embodiment, another communication sequence may be used as a communication sequence among the server device, the home delivery box, the first mobile terminal, the second mobile terminal, and the EC site server. That is, the order of the processes described in the sequence diagrams of the above embodiments is an example, and the order of the plurality of processes may be changed, or the plurality of processes may be executed in parallel.

Also, in the above embodiment, the processing executed by a specific processing unit may be executed by another processing unit. For example, part of the information processing performed by the server device may be performed by the home delivery box, the first mobile terminal, or the second mobile terminal.

Also, the communication method between the devices in the above embodiment is not particularly limited. When two devices communicate with each other in the above-described embodiment, a relay device (not shown) may be interposed between the two devices.

Also, in the above-described embodiment, each component may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or a processor reading and executing a software program recorded in a recording medium such as a hard disk or a semiconductor memory.

Also, each component may be realized by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may constitute one circuit as a whole or may be separate circuits. Further, each of these circuits may be a general-purpose circuit or a dedicated circuit.

Also, the general or specific aspects of the present invention may be realized by a recording medium such as a system, a device, a method, an integrated circuit, a computer program, or a computer-readable CD-ROM. Further, the system, the device, the method, the integrated circuit, the computer program, and the recording medium may be implemented in any combination. For example, the present invention may be realized as a program for causing a computer to execute the home delivery management method of the above-described embodiment, or as a computer-readable non-transitory recording medium in which such a program is recorded. May be done. Further, the present invention may be realized as a server device or a home delivery box. The present invention may be realized as an application program installed in the first mobile terminal or the second mobile terminal to use the home delivery system.

Also, although the home delivery system is realized by a plurality of devices in the above embodiment, it may be realized as a single device. For example, the home delivery system may be realized as a single device corresponding to a server device or a single device corresponding to a home delivery box. When the home delivery system is realized by a plurality of devices, the components included in the home delivery system may be distributed to the plurality of devices in any way.

In addition, it is realized by making various modifications to those skilled in the art by those skilled in the art, or by arbitrarily combining the components and functions in each embodiment without departing from the spirit of the present invention. The present invention also includes a form.

10 Home Delivery System 20 Server Device 24 Receiver 25 Transmitter 30 Home Delivery Box 40 First Mobile Terminal 50 Second Mobile Terminal 60 EC Site Server

Claims

A home delivery management method executed by a server device,
A first receiving step of receiving the consignee's personal information transmitted from the first information terminal based on the operation of the deliveryman,
When the received personal information is registered in the server device, a first transmitting step of transmitting to the first information terminal the usage state of the home delivery box used by the consignee, which is associated with the personal information. Delivery management methods including and.
further,
Before the first sending step, a second sending step of sending a list of delivery boxes available to the consignee,
After the second sending step, a second receiving step of receiving a confirmation request sent from the first information terminal based on an operation of the deliveryman, the confirmation request being designated by the delivery box. ,
The home delivery management method according to claim 1, wherein in the first transmitting step, a usage state of the home delivery box designated in the confirmation request is transmitted to the first information terminal.
The server device stores position information of the delivery box,
The delivery management method further comprises:
After the first transmitting step, a third receiving step of receiving a position request of the delivery box transmitted from the first information terminal based on an operation of the deliveryman,
The home delivery management method according to claim 1, further comprising a third transmission step of transmitting the location information of the home delivery box to the first information terminal based on the received location request.
further,
After the first transmitting step, a fourth receiving step of receiving a reservation request for the delivery box transmitted from the first information terminal based on the operation of the deliveryman,
The home delivery management method according to any one of claims 1 to 3, further comprising a first updating step of updating a usage state of the home delivery box stored in the server device based on the received reservation request.
further,
A fifth receiving step of receiving an additional storage request transmitted from the first information terminal based on the operation of the deliveryman when the delivery box is in use and locked. ,
An unlock command for unlocking the delivery box when the additional storage request is received and the additional storage permission setting associated with the personal information in the server device indicates that the additional storage is permitted. A fourth sending step for sending the message to the delivery box,
After the delivery box is unlocked in response to the transmitted unlock command, a notification of permission for additional warehousing is transmitted to each of the first information terminal and the second information terminal operated by the consignee. 5. The home delivery management method according to claim 1, further comprising five transmitting steps.
further,
A sixth receiving step of receiving a lock request for the delivery box transmitted from the first information terminal based on an operation of the delivery member after the delivery person puts a package in the delivery box,
A sixth transmission step of transmitting a locking command for locking the delivery box to the delivery box based on the received locking request,
After the sixth sending step, when a lock completion notification is received from the delivery box, a second updating step of updating the usage state of the delivery box stored in the server device,
The delivery management method according to any one of claims 1 to 5, further comprising: a delivery notification step of transmitting a delivery notification to a second information terminal operated by the consignee after the sixth transmitting step.
further,
After the arrival notification step, a seventh reception step of receiving an unlock request for the delivery box transmitted from the second information terminal based on an operation of the consignee,
A seventh transmission step of transmitting an unlock command for unlocking the delivery box to the delivery box based on the received unlock request,
After the seventh sending step, when an unlocking completion notification is received from the delivery box, a third updating step of updating the usage state of the delivery box stored in the server device,
The delivery management method according to claim 6, further comprising: a receipt notification step of transmitting a receipt notification to the first information terminal after the seventh sending step.
further,
After the arrival notification step, if the unlock request for the delivery box transmitted from the second information terminal based on the operation of the consignee is not received within a certain period, the stay notification is given as the first notification. The home delivery management method according to claim 6, further comprising a staying notification step of transmitting to each of the information terminal and the second information terminal.
The delivery box operates from a battery as a power source,
The delivery management method further comprises:
A step of receiving the remaining battery level request of the battery transmitted based on an operation to the information terminal from any one of the second information terminals operated by the first information terminal and the consignee;
Transmitting a remaining amount level notification command to the delivery box in response to the received remaining amount level request,
Receiving a remaining amount level notification from the delivery box in response to the remaining amount level notification command,
The home delivery management method according to any one of claims 1 to 8, further comprising: notifying the information terminal of a remaining battery level indicated by the received remaining battery level notification as a remaining battery level response.
further,
An eighth receiving step of receiving a pickup request for packages stored in the delivery box, which is transmitted from a second information terminal based on an operation of the consignee,
An eighth transmission step of transmitting a locking command for locking the delivery box to the delivery box based on the received collection request,
After the eighth transmitting step, when a lock completion notification is received from the delivery box, a fourth updating step of updating the usage state of the delivery box stored in the server device,
The delivery management method according to any one of claims 1 to 9, further comprising a collection request notification step of transmitting a collection request notification to the first information terminal after the eighth transmission step.
further,
A ninth receiving step of receiving a designation request of the delivery company transmitted from the second information terminal based on the operation of the consignee;
A ninth transmission step of transmitting a locking command for locking the delivery box to the delivery box based on the received designation request,
After the ninth transmitting step, when a lock completion notification is received from the delivery box, a fifth updating step of updating the usage state of the delivery box stored in the server device,
After the ninth transmission step, if the unlocking request is received from the first information terminal operated by the delivery member belonging to the delivery company defined by the received designation request, the delivery box is unlocked. The delivery management method according to any one of claims 1 to 10, further comprising a step of transmitting an unlock command for locking to the delivery box.
further,
A tenth receiving step of receiving a designation request of a delivery company from a server of an EC (Electronic Commerce) site used by the consignee;
A tenth transmission step of transmitting a locking command for locking the delivery box to the delivery box based on the received designation request;
After the tenth transmitting step, when a lock completion notification is received from the delivery box, a sixth updating step of updating the usage state of the delivery box stored in the server device,
After the tenth transmitting step, when the unlocking request is received from the first information terminal operated by the delivery member belonging to the delivery company defined by the received designation request, the delivery box is unlocked. The delivery management method according to any one of claims 1 to 11, comprising a step of transmitting an unlock command for locking to the delivery box.
further,
An eleventh receiving step of receiving a setting request for setting the suspension of use of the delivery box transmitted from the second information terminal based on the operation of the consignee,
An eleventh transmission step of transmitting a locking command for locking the delivery box to the delivery box based on the received setting request,
After the eleventh transmission step, when a lock completion notification is received from the delivery box, a seventh update step of updating the usage state of the delivery box stored in the server device is included. The delivery management method according to any one of 1.
In the first transmitting step, by transmitting the use state of the delivery box to the first information terminal, the use state is displayed on the display unit of the first information terminal,
The home delivery management method according to any one of claims 1 to 13.
A program for causing a computer to execute the home delivery management method according to any one of claims 1 to 14.
A receiving unit that receives the consignee's personal information transmitted from the first information terminal based on the operation of the deliveryman,
A home delivery system comprising: when the received personal information is registered, a transmission unit that transmits the usage state of the home delivery box used by the consignee, which is associated with the personal information, to the first information terminal.
The transmitting unit causes the display unit of the first information terminal to display the use state by transmitting the use state of the delivery box to the first information terminal.
The home delivery system according to claim 16.