WO2020054653A1 - Turn management system and program - Google Patents

Turn management system and program Download PDF

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Publication number
WO2020054653A1
WO2020054653A1 PCT/JP2019/035341 JP2019035341W WO2020054653A1 WO 2020054653 A1 WO2020054653 A1 WO 2020054653A1 JP 2019035341 W JP2019035341 W JP 2019035341W WO 2020054653 A1 WO2020054653 A1 WO 2020054653A1
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Prior art keywords
waiting
list
user
registered
facility
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PCT/JP2019/035341
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French (fr)
Japanese (ja)
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丈弘 渡瀬
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株式会社リクルート
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce

Definitions

  • the present invention relates to an order management system and a program.
  • Patent Literature 1 describes a reservation management system that provides a reservation management service to a plurality of facilities that can wait in turn at the same time. Users can use the Web, telephone, or in-store terminals to congest the facilities. It states that you can check the status and apply for waiting reservations. Further, it is described that a notification is made by telephone or e-mail when the order of guidance is approaching.
  • the present invention has been made in view of the circumstances described above, and has as its object to prevent a user of an order management system from reselling a product or the like.
  • An order management system is an order management system that manages waiting in a plurality of facilities, A first storage unit that stores a waiting list that holds user identification information of users who have registered waiting in each facility; A second storage unit for storing a reseller list holding user identification information of a user who has resold a product purchased in the past in any facility; A resale presence / absence determination unit that controls reception of the waiting queue registration based on whether or not the user identification information of the user is registered in the reseller list when the new waiting queue registration is received. Things.
  • a purchase product information registration unit that registers information specifying a purchase product of a user who has registered the waiting list in the waiting list
  • a product matching unit that obtains information on an exhibit that is sold online and determines whether the exhibit matches a purchased product registered in a waiting list of each facility; If the exhibit matches a purchased product registered in a waiting list of any facility, a reseller list for registering user identification information of a user who purchased the product in the reseller list. And a registration unit.
  • the reseller list includes information on the number of resales of each user who has resold, and the resale presence / absence determining unit presents a warning to an employee or waits for a turn in accordance with the number of resales. The reception of the registration may be stopped.
  • resale of a product or the like by a user of the order management system can be prevented.
  • FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing a main configuration of an order management terminal 200 according to the embodiment of the present invention.
  • 9 is a flowchart of a waiting reception registration process in the turn management system 1000 according to the embodiment of the present invention.
  • FIG. 9 is a sequence diagram of a registration process to a reseller list in the order management system 1000 according to the embodiment of the present invention.
  • queue management at the store A In the present embodiment, an example of queue management at the store A will be described. It can be applied to any facility that manages waiting lines.
  • FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment.
  • the order management system 1000 includes an order management server 100 installed at a management center or the like, an order management terminal 200 installed near the entrance of the facility, and a user terminal 300.
  • the order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.
  • the user of the facility operates the turn management terminal 200 or the user terminal 300 to register the waiting for the facility, check the waiting time, and call when the turn comes. You can receive.
  • the employees of the facility operate the turn management terminal 200 to register the waiting queue on behalf of the user, or update the status of the waiting set registered in the waiting list.
  • the order management server 100 manages the order waiting registered via the order management terminal 200 or the user terminal 300 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities via the communication network N. , And manages the waiting of each facility.
  • the order management server 100 is configured by a general-purpose computer, and realizes a server function by executing a predetermined server program on the computer.
  • the computer constituting the order management server 100 does not necessarily have to be one computer, but may be composed of a plurality of computers distributed on the communication network N.
  • the order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (resale presence / absence determination unit, purchased product information registration unit, product verification unit, reseller list registration unit) 120.
  • the management database 110 includes a client management table TA1, a status management table (first storage unit) TA2, and a reseller list management table (second storage unit) TA3.
  • the unique ID and the passcode (account) assigned to the order management terminal 200 are registered in the client management table TA1 for each facility.
  • the client management table TA1 for example, “ID: A1...”, “Passcode: AA2.
  • These pieces of information are set, for example, by an administrator (for example, an owner of the facility) that manages waiting in each facility when introducing the system.
  • an administrator for example, an owner of the facility
  • Passcode AA2
  • These pieces of information are set, for example, by an administrator (for example, an owner of the facility) that manages waiting in each facility when introducing the system.
  • the same ID and passcode may be used.
  • a plurality of IDs and passwords may be selectively used according to predetermined conditions. .
  • the waiting list includes a list of persons waiting for a turn (waiting group) and information (status information) representing the waiting status of each waiting group.
  • One record of the waiting list includes a reception number "1", a reception time "13:03", a status "calling", an e-mail address "abc@xyz.co.jp", and purchased product information "product code: AB123456". Etc. is included. In addition, information such as a name and a telephone number can be included.
  • the status includes "waiting”, which is the state before the turn has arrived, "ringing”, which indicates that the turn has arrived, "guided”, which is the state where the turn has actually been guided, Further, “canceled” or the like in which the waiting for a queue is canceled is included.
  • Which item is set as the status can be set and changed as appropriate by the manager of each facility.
  • the information to be included in the waiting list can be set and changed as appropriate by the manager of each facility.
  • the contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
  • a reseller list is registered in the reseller list management table TA3.
  • the mail address of the user who has resold in the past and the number of resale are registered.
  • One record of the reseller list includes information such as the mail address “abc@xyz.co.jp” and the number of resale times “2”.
  • the processor 120 is composed of an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operation, logical operation, bit operation and the like, and various registers, and executes various programs stored in storage means such as a ROM to manage the order. Each part of the server 100 is centrally controlled.
  • the processor 120 also executes a computer program (order management application) for managing a queue in cooperation with the order management terminal 200.
  • the communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200.
  • the communication network N is, for example, any of the Internet, a LAN, a dedicated line, a telephone line, a company network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless @ Fidelity), other communication lines, a combination thereof, and the like. And it may be wired or wireless.
  • the order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device that can exchange data with the order management server 100 via the communication network N.
  • a terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.
  • FIG. 2 is a block diagram showing a main configuration of the order management terminal 200.
  • the order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230.
  • the order management terminal 200 accepts an input such as registration or update to the waiting list when a user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.
  • the processor 210 includes an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operations, logical operations, bit operations, and the like, and various registers.
  • the processor 210 executes various programs stored in the storage resources 230 to execute the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.
  • the input device 215 is provided with various operation buttons and a touch panel 215a for accepting input such as reception to the waiting list and application from the waiting list.
  • the display device 216 is a device for displaying a waiting list, a reception screen and a status management screen, and is constituted by, for example, a liquid crystal display.
  • the communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N.
  • the communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
  • the storage resource 230 is, for example, a logical device provided by a storage area of a physical device.
  • the physical device is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).
  • the storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
  • the storage resource 230 stores an operating system program, a driver program, various data, and the like.
  • the driver program includes, for example, a communication interface driver program for controlling the communication interface 220.
  • the storage resource 230 stores a computer program (order management application) AP1 that is executed by the processor 210 and cooperates with the order management server 100 to manage a queue. Have been.
  • the user terminal 300 is a terminal owned by the facility user, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, or a wearable device.
  • the user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, or the like). And the like.
  • the storage resource 350 stores, in addition to these various programs and various data, a computer program (dedicated application) for managing the waiting queue in cooperation with the order management server 100.
  • the user can register a queue to each facility and check the queue status via a dedicated application or a web browser installed on the user terminal 300.
  • the user who performs reception registration may actually go to the facility and operate the order management terminal 200, or may perform reception registration via the user terminal 300 owned by the user.
  • the user can perform reception registration even from home or outside.
  • a reception screen of a facility to be used can be displayed on a dedicated application or a website, and registration can be performed.
  • a case where the user terminal 300 is used will be described as an example.
  • the user operates the user terminal 300 to access the website of the order management system 1000, and performs an operation of selecting a facility (here, store A) to use (step S101).
  • the user terminal 300 displays a mail address input screen on the display device 330 and accepts the input of the mail address (step S102).
  • the user terminal 300 transmits the identification information of the selected facility (facility name or facility ID, etc.) and the input mail address to the order management server 100 (step S103).
  • the order management server 100 determines whether or not the received mail address is registered in the reseller list management table TA3 (Step S104).
  • step S104 If the e-mail address is not registered in the reseller list (step S104: NO), the order management server 100 transmits a URL for displaying the reception screen of the received facility to the received e-mail address (step S105). ).
  • the user operates the user terminal 300 to access the received URL and display the reception screen of the store A (step S106).
  • Information such as the current waiting time of the store A is displayed on the reception screen.
  • the user operates the user terminal 300 to complete the input of the information (whether or not a call notification (telephone or e-mail) is desired, contact information at the time of calling, etc.) necessary for receiving the waiting order.
  • the input information (new registration information) is transmitted from the user terminal 300 to the order management server 100 (step S107).
  • the order management server 100 performs a process of newly adding one set of waiting queues to the waiting list of the facility (store A) based on the received new registration information (step S108).
  • the reception completion screen is displayed on the display device 330 of the user terminal 300, and the reception number, the expected waiting time at the present time, and the like are displayed (step S109).
  • step S104 YES
  • a notification is sent to the received e-mail address notifying that the reception cannot be performed (step S110).
  • a reception screen is displayed.
  • the user may first input an e-mail address to confirm whether or not the user has been registered in the reseller list. If there is no registration in the reseller list, the reception is continued and the input of necessary items is received. On the other hand, if it is registered in the reseller list, the reception is stopped.
  • whether to permit the reception may be determined based on the number of resale, not whether or not the e-mail address is registered in the reseller list. For example, when the number of resale times is equal to or more than a predetermined value (for example, three times), it may be notified that reception cannot be performed.
  • a predetermined value for example, three times
  • the correspondence may be changed according to the number of resale. For example, if the number of resale times is one or two, an alert may be displayed on the employee screen of the order management terminal 200, and if the number is three or more, the reception may be stopped.
  • a telephone number or the like may be used in addition to the e-mail address for registration in the reseller list.
  • the employee selects a queue set to be updated from the queue list displayed on the queue management terminal 200, and selects “cancel”, “change”, “call”, “call” for the selected queue set.
  • Information is performed.
  • Information for example, reception number “1” for specifying the order waiting set to be updated and information for the update operation (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N.
  • the order management server 100 updates the waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting set of the reception number “1” is updated to “ringing”.
  • the purchased product information is registered in a record in the waiting list.
  • Information that can specify the product such as a product code, a product number, and a barcode attached to the product, can be used as the purchased product information.
  • the ticket number is registered.
  • the numbered number or voucher number is registered.
  • the order management server 100 periodically crawls auction sites and flea market sites on the web (step S201).
  • the order management server 100 determines whether the item on the site is a product, a ticket, a numbered ticket, or the like purchased by the user of the order management system 1000 (step S202).
  • information for specifying a product from an image of an exhibit is read and compared with purchased product information registered in a waiting list.
  • the description attached to the exhibit includes information for specifying these products, the information may be acquired from the description.
  • the waiting list to be collated is not limited to a specific facility, but may be a waiting list of all facilities stored in the status management table TA2.
  • step S202 When it is specified that the item for sale is an item purchased by the user of the order management system 1000 (step S202: YES), the order management server 100 displays the item of the user who purchased the item on the reseller list. If the mail address (the mail address registered in the waiting list) has already been registered (step S203: YES), the resale count is increased by one and updated (step S204).
  • step S203 If the e-mail address of the user is not registered in the reseller list (step S203: NO), the e-mail address is registered in the reseller list and "1" is recorded as the number of resale (step S205). .
  • the monitoring of the auction site and the flea market site on the web may be performed using means such as a report form other than the regular crawling.
  • the present embodiment when accepting a new queue registration, it is checked whether the identification information such as the user's e-mail address is registered in the reseller list, and the registered information is registered. If so, a warning message is output or reception is stopped according to the number of resale. As a result, it is possible to prevent the user of the order management system from reselling the product or the like, for example, by not selling the product to the user who resold it in the past.
  • the reseller list can be managed efficiently and reliably.
  • information on users who resell products purchased at any of the facilities is collectively managed, so that information can be shared among a plurality of facilities using the order management system 1000.
  • the present invention is not limited to the above-described embodiment, and can be implemented in other various forms without departing from the gist of the present invention. Therefore, the above-described embodiment is merely an example in all aspects, and is not to be construed as limiting.
  • the above-described processing steps can be arbitrarily changed in order or a parallel execution within a range that does not cause inconsistency in the processing contents.
  • order management system 100 order management server 110 management database 120 processor 200 order management terminal 210 processor 215 input device 215a touch panel 216 display device 220 communication interface 230 storage resource 300 user terminal 310 Processor 320 Input device 330 Display device 340 Communication interface 350 Storage resource TA1 Client management table TA2 Status management table TA3 Reseller list management table N Communication network AP1 Order management application

Abstract

A turn management system (1000) for managing turn-waiting in a plurality of facilities, said turn management system comprising: a first storage unit (110) for storing a turn-waiting list, which holds user identification information for users who have registered for turn-waiting at each facility; a second storage unit (110) for storing a reseller list, which holds user identification information for users who have resold goods previously purchased at any of the facilities; and a reseller existence determination unit (120) that, when a new turn-waiting registration has been received, controls the acceptance of the turn-waiting registration on the basis of whether user identification information for the relevant user has been registered in the reseller list.

Description

順番管理システム、およびプログラムOrder management system and program 関連出願の相互参照Cross-reference of related applications
　本出願は、２０１８年９月１３日に出願された日本出願番号２０１８－１７１２２５号に基づくもので、ここにその記載内容を援用する。 This application is based on Japanese Patent Application No. 2018-171225 filed on September 13, 2018, the contents of which are incorporated herein by reference.
　本発明は、順番管理システム、およびプログラムに関する。 << The present invention relates to an order management system and a program.
　従来、店舗やレストラン、病院、銀行、役所等においては、そのサービスを待つ顧客の順番待ちを管理するために、種々の順番管理システムが採用されている。
　例えば、特許文献１には、順番待ちのできる複数の施設に対して同時に予約管理サービスを提供する予約管理システムが記載されており、ユーザは、Ｗｅｂや、電話や、店頭端末から、施設の混雑状況の確認や、順番待ち予約の申し込みをできることが記載されている。また、案内の順番が近づいたら電話やメールで通知することが記載されている。 2. Description of the Related Art Conventionally, in a store, a restaurant, a hospital, a bank, a government office, and the like, various turn management systems have been adopted in order to manage the waiting of customers waiting for their services.
For example, Patent Literature 1 describes a reservation management system that provides a reservation management service to a plurality of facilities that can wait in turn at the same time. Users can use the Web, telephone, or in-store terminals to congest the facilities. It states that you can check the status and apply for waiting reservations. Further, it is described that a notification is made by telephone or e-mail when the order of guidance is approaching.
特開２００５－５０００２号公報JP 2005-50002A
　近年、購入した商品やチケット、商品などを購入するための整理券などが、オンラインで転売されることが多くなっている。 In recent years, purchased goods, tickets, rearranged tickets for purchasing goods, and the like are often resold online.
　本発明は、以上説明した事情を鑑みてなされたものであり、順番管理システムの利用者による商品等の転売を防止することを目的とする。 The present invention has been made in view of the circumstances described above, and has as its object to prevent a user of an order management system from reselling a product or the like.
　本発明の一実施形態に係る順番管理システムは、複数の施設における順番待ちを管理する順番管理システムであって、
　各施設において順番待ちを登録した利用者の利用者識別情報を保持する順番待ちリストを記憶する第１の記憶部と、
　いずれかの施設で過去に購入した商品を転売した利用者の利用者識別情報を保持する転売者リストを記憶する第２の記憶部と、
　新規の順番待ち登録を受け付ける際、当該利用者の利用者識別情報が前記転売者リストに登録されているか否かに基づいて、順番待ち登録の受付を制御する転売有無判定部と、を備えたものである。 An order management system according to an embodiment of the present invention is an order management system that manages waiting in a plurality of facilities,
A first storage unit that stores a waiting list that holds user identification information of users who have registered waiting in each facility;
A second storage unit for storing a reseller list holding user identification information of a user who has resold a product purchased in the past in any facility;
A resale presence / absence determination unit that controls reception of the waiting queue registration based on whether or not the user identification information of the user is registered in the reseller list when the new waiting queue registration is received. Things.
　また、順番待ちを登録した利用者の購入商品を特定する情報を、前記順番待ちリストに登録する購入商品情報登録部と、
　オンラインで売り出されている出品物の情報を取得し、当該出品物が各々の施設の順番待ちリストに登録されている購入商品と一致するか否かを判定する商品照合部と、
　前記出品物が、いずれかの施設の順番待ちリストに登録されている購入商品と一致する場合には、その商品を購入した利用者の利用者識別情報を前記転売者リストに登録する転売者リスト登録部と、を備えるようにしてもよい。 Further, a purchase product information registration unit that registers information specifying a purchase product of a user who has registered the waiting list in the waiting list,
A product matching unit that obtains information on an exhibit that is sold online and determines whether the exhibit matches a purchased product registered in a waiting list of each facility;
If the exhibit matches a purchased product registered in a waiting list of any facility, a reseller list for registering user identification information of a user who purchased the product in the reseller list. And a registration unit.
　また、前記転売者リストは、転売を行った各々の利用者の転売回数の情報を含み、前記転売有無判定部は、前記転売回数に応じて、従業者への注意喚起の提示、または順番待ち登録の受付の停止を行うようにしてもよい。 Further, the reseller list includes information on the number of resales of each user who has resold, and the resale presence / absence determining unit presents a warning to an employee or waits for a turn in accordance with the number of resales. The reception of the registration may be stopped.
　本発明によれば、順番管理システムの利用者による商品等の転売を防止することができる。 According to the present invention, resale of a product or the like by a user of the order management system can be prevented.
本発明の実施形態に係る順番管理システム１０００の概略構成を示す図。FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to an embodiment of the present invention. 本発明の実施形態に係る順番管理端末２００の主要構成を示すブロック図。FIG. 2 is a block diagram showing a main configuration of an order management terminal 200 according to the embodiment of the present invention. 本発明の実施形態に係る順番管理システム１０００における順番待ちの受付登録処理のフローチャート。9 is a flowchart of a waiting reception registration process in the turn management system 1000 according to the embodiment of the present invention. 本発明の実施形態に係る順番管理システム１０００における転売者リストへの登録処理のシーケンス図。FIG. 9 is a sequence diagram of a registration process to a reseller list in the order management system 1000 according to the embodiment of the present invention.
　以下、本発明の実施形態について図面を参照しつつ詳細に説明する。なお、同一の要素には同一の符号を付し、重複する説明を省略する。 Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that the same components are denoted by the same reference numerals, and redundant description will be omitted.
　本実施形態では、店舗Ａにおける順番待ち管理の例について説明するが、その他、ショッピングモール、デパート、量販店、チケットショップ、イベント会場、アミューズメント施設、レストラン、病院、銀行、役所など、施設利用者の順番待ちの管理を行うあらゆる施設に適用できる。 In the present embodiment, an example of queue management at the store A will be described. It can be applied to any facility that manages waiting lines.
　図１は、本実施形態に係る順番管理システム１０００の概略構成を示す図である。図１に示すように、順番管理システム１０００は、管理センター等に設置された順番管理サーバ１００と、施設の入口付近などに設置された順番管理端末２００と、ユーザ端末３００を含んでいる。順番管理サーバ１００は、順番管理端末２００およびユーザ端末３００と通信ネットワークＮを介して接続されている。 FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed at a management center or the like, an order management terminal 200 installed near the entrance of the facility, and a user terminal 300. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.
　施設（ここでは店舗Ａ）の利用者は、順番管理端末２００またはユーザ端末３００を操作して、施設への順番待ちを登録したり、待ち時間を確認したり、順番が来た際に呼出を受けたりすることができる。また、施設の従業者等は、順番管理端末２００を操作して、利用者に代わって順番待ちを登録したり、順番待ちリストに登録されている順番待ち組のステータスを更新したりする。 The user of the facility (here, store A) operates the turn management terminal 200 or the user terminal 300 to register the waiting for the facility, check the waiting time, and call when the turn comes. You can receive. In addition, the employees of the facility operate the turn management terminal 200 to register the waiting queue on behalf of the user, or update the status of the waiting set registered in the waiting list.
　順番管理サーバ１００は、順番管理端末２００またはユーザ端末３００を介して登録される順番待ちを施設毎に管理する。図１の例では、１つの施設の順番管理端末２００のみが図示されているが、順番管理サーバ１００は、実際には複数の施設に設置されている順番管理端末２００と通信ネットワークＮで接続され、各施設の順番待ちを管理している。順番管理サーバ１００は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現する。順番管理サーバ１００を構成するコンピュータは、必ずしも１台である必要はなく、通信ネットワークＮ上に分散する複数のコンピュータから構成されてもよい。 The order management server 100 manages the order waiting registered via the order management terminal 200 or the user terminal 300 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities via the communication network N. , And manages the waiting of each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by executing a predetermined server program on the computer. The computer constituting the order management server 100 does not necessarily have to be one computer, but may be composed of a plurality of computers distributed on the communication network N.
　順番管理サーバ１００は、施設ごとに順番管理端末２００を管理するための管理データベース１１０と、プロセッサ（転売有無判定部、購入商品情報登録部、商品照合部、転売者リスト登録部）１２０と、を備えている。管理データベース１１０は、クライアント管理テーブルＴＡ１と、ステータス管理テーブル（第１の記憶部）ＴＡ２と、転売者リスト管理テーブル（第２の記憶部）ＴＡ３を備えている。 The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (resale presence / absence determination unit, purchased product information registration unit, product verification unit, reseller list registration unit) 120. Have. The management database 110 includes a client management table TA1, a status management table (first storage unit) TA2, and a reseller list management table (second storage unit) TA3.
　クライアント管理テーブルＴＡ１には、施設毎に、順番管理端末２００に対して付与されている固有のＩＤとパスコード（アカウント）が登録されている。クライアント管理テーブルＴＡ１の１レコードには、例えば「店舗Ａ」のレコードとして、「ＩＤ：Ａ１・・・」、「パスコード：ＡＡ２・・・」等が設定されている。これらの情報は、例えば、システム導入の際に各施設で順番待ちの管理を行う管理者（例えば、施設のオーナーなど）によって設定される。なお、１施設で複数の順番管理端末２００を利用する場合には、同一のＩＤとパスコードを利用してもよいが、例えば所定の条件に従い、複数のＩＤとパスワードを使い分けるようにしてもよい。 The unique ID and the passcode (account) assigned to the order management terminal 200 are registered in the client management table TA1 for each facility. In one record of the client management table TA1, for example, “ID: A1...”, “Passcode: AA2. These pieces of information are set, for example, by an administrator (for example, an owner of the facility) that manages waiting in each facility when introducing the system. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. However, for example, a plurality of IDs and passwords may be selectively used according to predetermined conditions. .
　ステータス管理テーブルＴＡ２には、各施設での順番待ちリストが登録されている。この順番待ちリストは、順番待ちをしている者（順番待ち組）の一覧と、各々の順番待ち組の待ち状況をあらわす情報（ステータス情報）が含まれる。順番待ちリストの１レコードには、受付番号「１」、受付時刻「１３：０３」、ステータス「呼出中」、メールアドレス「abc@xyz.co.jp」、購入商品情報「商品コード：AB123456」等の情報が含まれている。その他、氏名、電話番号などの情報も含むことができる。 (4) In the status management table TA2, a waiting list at each facility is registered. The waiting list includes a list of persons waiting for a turn (waiting group) and information (status information) representing the waiting status of each waiting group. One record of the waiting list includes a reception number "1", a reception time "13:03", a status "calling", an e-mail address "abc@xyz.co.jp", and purchased product information "product code: AB123456". Etc. is included. In addition, information such as a name and a telephone number can be included.
　ステータスには、順番到来前の状態である「待ち中」、順番が来たことを知らせた状態である「呼出中」、順番が来た者を実際に案内した状態である「案内済」、さらに順番待ちをキャンセルした状態である「取消済」等が含まれる。ステータスとしてどのような項目を設定するかは各施設の管理者等が適宜設定および変更可能となっている。 The status includes "waiting", which is the state before the turn has arrived, "ringing", which indicates that the turn has arrived, "guided", which is the state where the turn has actually been guided, Further, “canceled” or the like in which the waiting for a queue is canceled is included. Which item is set as the status can be set and changed as appropriate by the manager of each facility.
　購入商品情報には、利用者が実際に購入した商品を特定する情報（商品コード等）が記録される。 In the purchased merchandise information, information (merchandise code, etc.) for specifying the merchandise actually purchased by the user is recorded.
　なお、順番待ちリストに含める情報は、各施設の管理者等が適宜設定および変更可能となっている。順番待ちリストの内容は、順番管理端末２００から送信される順番待ちリストへの新規登録情報、またはステータスの更新情報（詳細は後述）に基づいて更新される。 情報 The information to be included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
　転売者リスト管理テーブルＴＡ３には、転売者リストが登録されている。転売者リストには、過去に転売を行った利用者のメールアドレスと、転売回数が登録されている。転売者リストの１レコードには、メールアドレス「abc@xyz.co.jp」、転売回数「２」等の情報が含まれている。 A reseller list is registered in the reseller list management table TA3. In the reseller list, the mail address of the user who has resold in the past and the number of resale are registered. One record of the reseller list includes information such as the mail address “abc@xyz.co.jp” and the number of resale times “2”.
　プロセッサ１２０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、ＲＯＭ等の記憶手段に格納されている各種プログラムを実行することで順番管理サーバ１００の各部を中枢的に制御する。また、プロセッサ１２０は、順番管理端末２００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）も実行する。 The processor 120 is composed of an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operation, logical operation, bit operation and the like, and various registers, and executes various programs stored in storage means such as a ROM to manage the order. Each part of the server 100 is centrally controlled. The processor 120 also executes a computer program (order management application) for managing a queue in cooperation with the order management terminal 200.
　通信ネットワークＮは、順番管理サーバ１００と順番管理端末２００との間などで、相互に情報を送受信可能な通信網を含む。通信ネットワークＮは、例えば、インターネット、ＬＡＮ、専用線、電話回線、企業内ネットワーク、移動体通信網、ブルートゥース（登録商標）、ＷｉＦｉ（Wireless Fidelity）、その他の通信回線、それらの組み合わせ等のいずれであってもよく、有線であるか無線であるかを問わない。 The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200. The communication network N is, for example, any of the Internet, a LAN, a dedicated line, a telephone line, a company network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless @ Fidelity), other communication lines, a combination thereof, and the like. And it may be wired or wireless.
　順番管理端末２００は、タブレット端末や、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、スマートフォン、携帯電話機、携帯情報端末（ＰＤＡ）など、通信ネットワークＮを介して順番管理サーバ１００とデータの授受が可能なあらゆる端末装置を利用することができる。なお、順番管理端末２００は、１施設で複数台利用することもできる。 The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device that can exchange data with the order management server 100 via the communication network N. A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.
　図２は、順番管理端末２００の主要構成を示すブロック図である。順番管理端末２００は、プロセッサ２１０と、入力装置２１５と、表示装置２１６と、通信インタフェース２２０と、記憶資源２３０を備える。順番管理端末２００は、施設に来た利用者や、施設の従業者がタッチパネルなどの入力装置２１５を操作することで、順番待ちリストへの登録や更新等の入力を受け付ける。 FIG. 2 is a block diagram showing a main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as registration or update to the waiting list when a user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.
　プロセッサ２１０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、記憶資源２３０に格納されている各種プログラムを実行することで順番管理端末２００の各部を中枢的に制御する。各種レジスタは、例えば、プログラムカウンタ、データレジスタ、命令レジスタ、汎用レジスタ等である。 The processor 210 includes an arithmetic and logic operation unit (CPU and the like) for processing arithmetic operations, logical operations, bit operations, and the like, and various registers. The processor 210 executes various programs stored in the storage resources 230 to execute the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.
　入力装置２１５は、順番待ちリストへの受付や順番待ちリストからの消込み等の入力を受け付けるための各種操作ボタンやタッチパネル２１５ａを備えている。 The input device 215 is provided with various operation buttons and a touch panel 215a for accepting input such as reception to the waiting list and application from the waiting list.
　表示装置２１６は、順番待ちリストや、受付画面やステータス管理画面を表示するための装置であり、例えば液晶ディスプレイにより構成される。 The display device 216 is a device for displaying a waiting list, a reception screen and a status management screen, and is constituted by, for example, a liquid crystal display.
　通信インタフェース２２０は、通信ネットワークＮに接続し、通信ネットワークＮを介して他の装置と通信をするためのハードウェアモジュールである。通信インタフェース２２０は、例えば、ＩＳＤＮモデム、ＡＤＳＬモデム、ケーブルモデム、光モデム、ソフトモデム等の変調復調装置である。 The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
　記憶資源２３０は、例えば、物理デバイスの記憶領域が提供する論理デバイスである。物理デバイスは、例えば、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）等のコンピュータ読み取り可能な記録媒体である。記憶資源２３０は、複数の物理デバイスを１つの論理デバイスにマッピングして構築してもよいし、１つの物理デバイスを複数の論理デバイスにマッピングして構築してもよい。 The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
　記憶資源２３０には、オペレーティングシステムプログラム、ドライバプログラム、各種データ等が格納される。ドライバプログラムとしては、例えば、通信インタフェース２２０を制御するための通信インタフェースドライバプログラム等がある。また、記憶資源２３０には、これら各種プログラムや各種データのほか、プロセッサ２１０が実行することにより、順番管理サーバ１００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）ＡＰ１が記憶されている。 The storage resource 230 stores an operating system program, a driver program, various data, and the like. The driver program includes, for example, a communication interface driver program for controlling the communication interface 220. In addition to the various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 that is executed by the processor 210 and cooperates with the order management server 100 to manage a queue. Have been.
　ユーザ端末３００は、施設の利用者が所有する、スマートフォン、携帯電話、タブレット端末、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、ウェアラブルデバイスなどの端末である。ユーザ端末３００は、プロセッサ３１０、各種操作ボタンやタッチパネルなどの入力装置３２０、液晶ディスプレイなどの表示装置３３０、通信ネットワークＮに接続するための通信インタフェース３４０、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）などの記憶資源３５０を備えている。記憶資源３５０には、これら各種プログラムや各種データのほか、順番管理サーバ１００と連携して順番待ちを管理するためのコンピュータプログラム（専用アプリ）等が記憶されている。利用者は、ユーザ端末３００にインストールされている専用アプリやウェブブラウザを介して、各施設への順番待ちを登録したり、順番待ち状況を確認したりすることができる。 The user terminal 300 is a terminal owned by the facility user, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, or a wearable device. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, or the like). And the like. The storage resource 350 stores, in addition to these various programs and various data, a computer program (dedicated application) for managing the waiting queue in cooperation with the order management server 100. The user can register a queue to each facility and check the queue status via a dedicated application or a web browser installed on the user terminal 300.
（順番待ちの受付登録）
　次に、順番管理システム１０００による順番待ちの受付登録処理について図３のフローチャートを用いて説明する。受付登録を行う利用者は、実際に施設に行って、順番管理端末２００を操作してもよいし、自身の所持するユーザ端末３００を介して受付登録を行うこともできる。ユーザ端末３００を用いる場合、利用者は自宅や外出先などからでも受付登録を行うことができる。具体的には、専用アプリやウェブサイト上で利用したい施設の受付画面を表示して、受付登録を行うことができる。ここでは、ユーザ端末３００を用いる場合を例に説明する。 (Waiting for registration)
Next, the reception registration processing of the waiting order by the order management system 1000 will be described with reference to the flowchart of FIG. The user who performs reception registration may actually go to the facility and operate the order management terminal 200, or may perform reception registration via the user terminal 300 owned by the user. In the case of using the user terminal 300, the user can perform reception registration even from home or outside. Specifically, a reception screen of a facility to be used can be displayed on a dedicated application or a website, and registration can be performed. Here, a case where the user terminal 300 is used will be described as an example.
　まず、利用者がユーザ端末３００を操作して、順番管理システム１０００のウェブサイトにアクセスし、利用したい施設（ここでは、店舗Ａ）を選択する操作を行う（ステップＳ１０１）。 First, the user operates the user terminal 300 to access the website of the order management system 1000, and performs an operation of selecting a facility (here, store A) to use (step S101).
　利用したい施設が選択されると、ユーザ端末３００は、表示装置３３０にメールアドレス入力画面を表示し、メールアドレスの入力を受け付ける（ステップＳ１０２）。 When the facility that the user wants to use is selected, the user terminal 300 displays a mail address input screen on the display device 330 and accepts the input of the mail address (step S102).
　ユーザ端末３００は、メールアドレスの入力が完了すると、順番管理サーバ１００に選択された施設の識別情報（施設名または施設のＩＤ等）と、入力されたメールアドレスを送信する（ステップＳ１０３）。 When the input of the mail address is completed, the user terminal 300 transmits the identification information of the selected facility (facility name or facility ID, etc.) and the input mail address to the order management server 100 (step S103).
　順番管理サーバ１００は、受信したメールアドレスが、転売者リスト管理テーブルＴＡ３に登録されているか否かを判定する（ステップＳ１０４）。 (4) The order management server 100 determines whether or not the received mail address is registered in the reseller list management table TA3 (Step S104).
　順番管理サーバ１００は、メールアドレスが転売者リストに登録されていない場合には（ステップＳ１０４：ＮＯ）、受信したメールアドレス宛に、受信した施設の受付画面を表示するＵＲＬを送信する（ステップＳ１０５）。 If the e-mail address is not registered in the reseller list (step S104: NO), the order management server 100 transmits a URL for displaying the reception screen of the received facility to the received e-mail address (step S105). ).
　利用者は、ユーザ端末３００を操作して、受信したＵＲＬにアクセスし、店舗Ａの受付画面を表示させる（ステップＳ１０６）。受付画面には、店舗Ａの現在の待ち時間などの情報が表示される。利用者は、ユーザ端末３００を操作して、順番待ちの受付に必要な情報（呼出通知（電話又はメール）の希望の有無、呼出時の連絡先等）の入力を完了させる。 (4) The user operates the user terminal 300 to access the received URL and display the reception screen of the store A (step S106). Information such as the current waiting time of the store A is displayed on the reception screen. The user operates the user terminal 300 to complete the input of the information (whether or not a call notification (telephone or e-mail) is desired, contact information at the time of calling, etc.) necessary for receiving the waiting order.
　順番待ちの受付に必要な情報の入力が完了すると、入力された情報（新規登録情報）が、ユーザ端末３００から順番管理サーバ１００に送信される（ステップＳ１０７）。 (4) When the input of the information necessary for receiving the waiting order is completed, the input information (new registration information) is transmitted from the user terminal 300 to the order management server 100 (step S107).
　順番管理サーバ１００は、受信した新規登録情報に基づいて、その施設（店舗Ａ）の順番待ちリストに順番待ちを１組新たに追加する処理を行う（ステップＳ１０８）。 (4) The order management server 100 performs a process of newly adding one set of waiting queues to the waiting list of the facility (store A) based on the received new registration information (step S108).
　ユーザ端末３００の表示装置３３０には、受付完了画面が表示され、受付番号や、現時点での予想待ち時間等が表示される（ステップＳ１０９）。 (4) The reception completion screen is displayed on the display device 330 of the user terminal 300, and the reception number, the expected waiting time at the present time, and the like are displayed (step S109).
　一方、メールアドレスが転売者リストに登録されている場合には（ステップＳ１０４：ＹＥＳ）、受信したメールアドレス宛に、受付を行えない旨を知らせる通知を送信する（ステップＳ１１０）。 On the other hand, if the e-mail address is registered in the reseller list (step S104: YES), a notification is sent to the received e-mail address notifying that the reception cannot be performed (step S110).
　利用者が順番管理端末２００から受付登録を行う場合には、例えば利用者が表示装置２１６の表面にタッチすると、受付画面が表示される。受付画面ではまずメールアドレスを入力してもらうことにより、転売者リストへの登録の有無を確認するようにしてもよい。転売者リストへの登録が無い場合には、受付を続行し、必要な項目の入力を受け付ける。一方、転売者リストに登録されている場合には受付を停止する。 In the case where the user performs reception registration from the order management terminal 200, for example, when the user touches the surface of the display device 216, a reception screen is displayed. On the reception screen, the user may first input an e-mail address to confirm whether or not the user has been registered in the reseller list. If there is no registration in the reseller list, the reception is continued and the input of necessary items is received. On the other hand, if it is registered in the reseller list, the reception is stopped.
　なお、受付を許可するかどうかは、メールアドレスが転売者リストに登録されているかどうかではなく、転売回数によって判断してもよい。例えば、転売回数が所定値（例えば３回）以上の場合には、受付を行えない旨を通知するようにしてもよい。 Note that whether to permit the reception may be determined based on the number of resale, not whether or not the e-mail address is registered in the reseller list. For example, when the number of resale times is equal to or more than a predetermined value (for example, three times), it may be notified that reception cannot be performed.
　また、転売回数に応じて、対応を変えるようにしてもよい。例えば、転売回数が１回～２回の場合には、順番管理端末２００の従業者用の画面にアラートを出し、３回以上の場合には受付を停止するようにしてもよい。 対 応 The correspondence may be changed according to the number of resale. For example, if the number of resale times is one or two, an alert may be displayed on the employee screen of the order management terminal 200, and if the number is three or more, the reception may be stopped.
　また、転売者リストへの登録にはメールアドレス以外に、電話番号等を用いるようにしてもよい。 登録 In addition, a telephone number or the like may be used in addition to the e-mail address for registration in the reseller list.
（順番待ちリストの更新）
　各施設の順番待ちリストの各レコードの内容は、施設の従業者が順番管理端末２００を用いて「取消」、「変更」、「呼出」、「案内」等の操作を行った際に更新される。「取消」は、順番待ちをキャンセルすることを意味し、「変更」は、いったん入力された順番待ちの内容を変更することを意味する。また、「呼出」は、順番が来た組を口頭で呼出したり、電話や呼出メールなどで知らせた状態であることを意味し、「案内」は、順番が来た組に対して実際に対応を開始した状態であることを意味する。 (Update of waiting list)
The contents of each record of the waiting list of each facility are updated when an employee of the facility performs an operation such as "cancel", "change", "call", "guidance", etc. using the order management terminal 200. You. "Cancel" means canceling the waiting queue, and "Change" means changing the contents of the waiting queue once input. Also, “call” means that the ordered group has been called verbally or notified by telephone, call mail, etc., and “guidance” actually corresponds to the ordered group. Has started.
　従業者は、順番管理端末２００に表示された順番待ちリストの中から、更新対象の順番待ち組を選択し、選択した順番待ち組に対して「取消」、「変更」、「呼出」、「案内」のいずれかの更新操作を行う。更新対象の順番待ち組を特定する情報（例えば受付番号「１」）と更新操作の情報（例えば「呼出」）は、順番管理端末２００から通信ネットワークＮを介して順番管理サーバ１００にアップロードされる。順番管理サーバ１００は、受信した情報に基づき、当該施設の順番待ちリストを更新する。例えば、受付番号「１」に対して「呼出」操作を行った場合には、受付番号「１」の順番待ち組のステータスが「呼出中」に更新される。 The employee selects a queue set to be updated from the queue list displayed on the queue management terminal 200, and selects “cancel”, “change”, “call”, “call” for the selected queue set. Information ”is performed. Information (for example, reception number “1”) for specifying the order waiting set to be updated and information for the update operation (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting set of the reception number “1” is updated to “ringing”.
（購入商品等の記録）
　順番が到来した利用者が商品を購入すると、順番待ちリストのレコードに購入商品情報が登録される。購入商品情報には、商品コードや、製品番号、商品に添付されたバーコード等、商品を特定できるものを用いることができる。また、商品がチケットなどの場合には、チケット番号を登録しておく。また、商品を購入するための整理券や引換券を渡した場合には、整理券番号や引換券番号を登録しておく。 (Record of purchased products, etc.)
When a user who has arrived in the order purchases a product, the purchased product information is registered in a record in the waiting list. Information that can specify the product, such as a product code, a product number, and a barcode attached to the product, can be used as the purchased product information. If the product is a ticket or the like, the ticket number is registered. When a numbered ticket or voucher for purchasing a product is given, the numbered number or voucher number is registered.
（転売者リストへの登録）
　次に、順番管理システム１０００による転売者リストへの登録処理について図４のフローチャートを用いて説明する。 (Register to reseller list)
Next, registration processing to the reseller list by the order management system 1000 will be described using the flowchart of FIG.
　順番管理サーバ１００は、定期的にウェブ上のオークションサイトやフリーマーケットサイトをクローリングする（ステップＳ２０１）。順番管理サーバ１００は、サイトに出品されている品物が、順番管理システム１０００の利用者が購入した商品やチケット、整理券等ではないか判定する（ステップＳ２０２）。 The order management server 100 periodically crawls auction sites and flea market sites on the web (step S201). The order management server 100 determines whether the item on the site is a product, a ticket, a numbered ticket, or the like purchased by the user of the order management system 1000 (step S202).
　具体的には、出品物の画像から商品を特定する情報（商品コード、製品番号、バーコード、チケット番号、整理券番号等）を読み取り、順番待ちリストに登録されている購入商品情報と照合する。また、出品物に添えられた説明文にこれらの商品を特定する情報が含まれる場合には、説明文から取得してもよい。なお、照合する順番待ちリストは、特定の施設のものに限定せず、ステータス管理テーブルＴＡ２に記憶されている全ての施設の順番待ちリストが対象となる。 More specifically, information (a product code, a product number, a bar code, a ticket number, a numbered ticket number, etc.) for specifying a product from an image of an exhibit is read and compared with purchased product information registered in a waiting list. . Further, when the description attached to the exhibit includes information for specifying these products, the information may be acquired from the description. The waiting list to be collated is not limited to a specific facility, but may be a waiting list of all facilities stored in the status management table TA2.
　出品されている品物が、順番管理システム１０００の利用者が購入した品物であると特定された場合（ステップＳ２０２：ＹＥＳ）、順番管理サーバ１００は、転売者リストにその品物を購入した利用者のメールアドレス（順番待ちリストに登録されているメールアドレス）がすでに登録されている場合には（ステップＳ２０３：ＹＥＳ）、転売回数を１回増やして更新する（ステップＳ２０４）。 When it is specified that the item for sale is an item purchased by the user of the order management system 1000 (step S202: YES), the order management server 100 displays the item of the user who purchased the item on the reseller list. If the mail address (the mail address registered in the waiting list) has already been registered (step S203: YES), the resale count is increased by one and updated (step S204).
　また、転売者リストにその利用者のメールアドレスが登録されていない場合には（ステップＳ２０３：ＮＯ）、転売者リストにメールアドレスを登録し、転売回数に「１」を記録する（ステップＳ２０５）。 If the e-mail address of the user is not registered in the reseller list (step S203: NO), the e-mail address is registered in the reseller list and "1" is recorded as the number of resale (step S205). .
　なお、ウェブ上のオークションサイトやフリーマーケットサイトの監視は、定期的なクローリング以外にも、通報フォーム等の手段を利用して行ってもよい。 オ ー ク シ ョ ン In addition, the monitoring of the auction site and the flea market site on the web may be performed using means such as a report form other than the regular crawling.
　以上のように、本実施形態によれば、新規の順番待ち登録を受け付ける際、当該利用者のメールアドレス等の識別情報が、転売者リストに登録されていないかどうかを確認し、登録されている場合には、転売回数に応じて警告メッセージを出力したり、受付を停止するようにした。これにより、過去に転売を行った利用者には商品を販売しないようにするなど、順番管理システムの利用者による商品等の転売を防止することができる。 As described above, according to the present embodiment, when accepting a new queue registration, it is checked whether the identification information such as the user's e-mail address is registered in the reseller list, and the registered information is registered. If so, a warning message is output or reception is stopped according to the number of resale. As a result, it is possible to prevent the user of the order management system from reselling the product or the like, for example, by not selling the product to the user who resold it in the past.
　また、順番待ちを登録した利用者の購入商品を特定する情報を、順番待ちリストに登録すると共に、定期的にオンラインのオークションサイトやフリーマーケットサイトで出品されている品物の情報を取得し、順番待ちリストに登録されている購入商品と一致するか否かを判定し、一致する場合には、その商品を購入した利用者を転売者リストに登録するようにした。これにより、効率的かつ確実に転売者リストを管理することができる。また、転売者リストでは、いずれかの施設で購入した商品を転売した利用者の情報を一括して管理するので、順番管理システム１０００を利用する複数の施設間での情報共有が可能となる。 In addition, information that identifies the products purchased by the user who has registered the waiting list is registered in the waiting list, and information on items that are regularly exhibited on online auction sites and flea market sites is acquired. It is determined whether or not the item matches the purchased item registered in the waiting list. If the item matches, the user who purchased the item is registered in the reseller list. Thus, the reseller list can be managed efficiently and reliably. In the reseller list, information on users who resell products purchased at any of the facilities is collectively managed, so that information can be shared among a plurality of facilities using the order management system 1000.
　なお、本発明は、上述した実施形態に限定されるものではなく、本発明の要旨を逸脱しない範囲内において、他の様々な形で実施することができる。このため、上記実施形態はあらゆる点で単なる例示にすぎず、限定的に解釈されるものではない。例えば、上述した各処理ステップは処理内容に矛盾を生じない範囲で任意に順番を変更し、または並列に実行することができる。 Note that the present invention is not limited to the above-described embodiment, and can be implemented in other various forms without departing from the gist of the present invention. Therefore, the above-described embodiment is merely an example in all aspects, and is not to be construed as limiting. For example, the above-described processing steps can be arbitrarily changed in order or a parallel execution within a range that does not cause inconsistency in the processing contents.
１０００…順番管理システム
１００…順番管理サーバ
１１０…管理データベース
１２０…プロセッサ
２００…順番管理端末
２１０…プロセッサ
２１５…入力装置
２１５ａ…タッチパネル
２１６…表示装置
２２０…通信インタフェース
２３０…記憶資源
３００…ユーザ端末
３１０…プロセッサ
３２０…入力装置
３３０…表示装置
３４０…通信インタフェース
３５０…記憶資源
ＴＡ１…クライアント管理テーブル
ＴＡ２…ステータス管理テーブル
ＴＡ３…転売者リスト管理テーブル
Ｎ…通信ネットワーク
ＡＰ１…順番管理アプリケーション 1000 order management system 100 order management server 110 management database 120 processor 200 order management terminal 210 processor 215 input device 215a touch panel 216 display device 220 communication interface 230 storage resource 300 user terminal 310 Processor 320 Input device 330 Display device 340 Communication interface 350 Storage resource TA1 Client management table TA2 Status management table TA3 Reseller list management table N Communication network AP1 Order management application

Claims (4)

  1. 　複数の施設における順番待ちを管理する順番管理システムであって、
    　各施設において順番待ちを登録した利用者の利用者識別情報を保持する順番待ちリストを記憶する第１の記憶部と、
    　いずれかの施設で過去に購入した商品を転売した利用者の利用者識別情報を保持する転売者リストを記憶する第２の記憶部と、
    　新規の順番待ち登録を受け付ける際、当該利用者の利用者識別情報が前記転売者リストに登録されているか否かに基づいて、順番待ち登録の受付を制御する転売有無判定部と、を備えた順番管理システム。     An order management system that manages waiting in a plurality of facilities,
    A first storage unit that stores a waiting list that holds user identification information of users who have registered waiting in each facility;
    A second storage unit for storing a reseller list holding user identification information of a user who has resold a product purchased in the past in any facility;
    A resale presence / absence determination unit that controls reception of the waiting queue registration based on whether or not the user identification information of the user is registered in the reseller list when the new waiting queue registration is received. Order management system.
  2. 　順番待ちを登録した利用者の購入商品を特定する情報を、前記順番待ちリストに登録する購入商品情報登録部と、
    　オンラインで売り出されている出品物の情報を取得し、当該出品物が各々の施設の順番待ちリストに登録されている購入商品と一致するか否かを判定する商品照合部と、
    　前記出品物が、いずれかの施設の順番待ちリストに登録されている購入商品と一致する場合には、その商品を購入した利用者の利用者識別情報を前記転売者リストに登録する転売者リスト登録部と、を備えた請求項１に記載の順番管理システム。     A purchase product information registration unit that registers information specifying a purchase product of a user who has registered the waiting list in the waiting list;
    A product matching unit that obtains information on an exhibit that is sold online and determines whether the exhibit matches a purchased product registered in a waiting list of each facility;
    If the exhibit matches a purchased product registered in a waiting list of any facility, a reseller list for registering user identification information of a user who purchased the product in the reseller list. The order management system according to claim 1, further comprising a registration unit.
  3. 　前記転売者リストは、転売を行った各々の利用者の転売回数の情報を含み、
    　前記転売有無判定部は、
    　前記転売回数に応じて、従業者への注意喚起の提示、または順番待ち登録の受付の停止を行う、請求項１または２に記載の順番管理システム。     The reseller list includes information on the number of resales of each user who has resold,
    The resale presence determination unit,
    The turn management system according to claim 1, wherein a notice to an employee is presented or stoppage of waiting queue registration is stopped according to the number of times of resale.
  4. 　複数の施設における順番待ちを管理するコンピュータを、
    　各施設において順番待ちを登録した利用者の利用者識別情報を保持する順番待ちリストを記憶する第１の記憶部と、
    　いずれかの施設で過去に購入した商品を転売した利用者の利用者識別情報を保持する転売者リストを記憶する第２の記憶部と、
    　新規の順番待ち登録を受け付ける際、当該利用者の利用者識別情報が前記転売者リストに登録されているか否かに基づいて、順番待ち登録の受付を制御する転売有無判定部と、して機能させるプログラム。     A computer that manages queues at multiple facilities
    A first storage unit that stores a waiting list that holds user identification information of users who have registered waiting in each facility;
    A second storage unit for storing a reseller list holding user identification information of a user who has resold a product purchased in the past in any facility;
    When accepting a new queue registration, it functions as a resale presence / absence determination unit that controls acceptance of queue registration based on whether or not the user identification information of the user is registered in the reseller list. Program to let.
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