WO2020052148A1 - 一种推送信息的方法及设备 - Google Patents

一种推送信息的方法及设备 Download PDF

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Publication number
WO2020052148A1
WO2020052148A1 PCT/CN2018/122324 CN2018122324W WO2020052148A1 WO 2020052148 A1 WO2020052148 A1 WO 2020052148A1 CN 2018122324 W CN2018122324 W CN 2018122324W WO 2020052148 A1 WO2020052148 A1 WO 2020052148A1
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WO
WIPO (PCT)
Prior art keywords
information
customer service
object information
terminal
server
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Application number
PCT/CN2018/122324
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English (en)
French (fr)
Inventor
刘一强
翁健峰
谌进
李硕
Original Assignee
珠海格力电器股份有限公司
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Publication date
Application filed by 珠海格力电器股份有限公司 filed Critical 珠海格力电器股份有限公司
Publication of WO2020052148A1 publication Critical patent/WO2020052148A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted

Definitions

  • the present invention relates to the field of communication technologies, and in particular, to a method and device for pushing information.
  • the present invention provides a method and a device for pushing information, which are used to solve the problem that the object link needs to be sent when the information is pushed in the prior art, and the process is complicated.
  • an embodiment of the present invention provides a method for pushing information.
  • the method includes:
  • the terminal determines that the user needs to perform message interaction with the customer service corresponding to the object
  • the terminal sends the object information of the object obtained by scanning the two-dimensional code to a client corresponding to the customer service through a server.
  • the terminal when the terminal determines that the user needs to perform information interaction with the customer service corresponding to the object, the terminal sends the corresponding object information obtained by scanning the QR code to the client corresponding to the customer service, so that the client corresponding to the customer service
  • the object information can be displayed to the customer service, and the customer service can intuitively see the object information.
  • the present invention directly sends the object information to the client of the customer service when it is determined that information interaction is required, instead of determining the information interaction, The link corresponding to the object is sent to the client of the customer service. Compared with the solution of sending the link to the client of the customer service to receive the object information, the present invention is more intelligent, while reducing the steps of sending the connection, and making the operation simpler. .
  • the terminal when the terminal determines that the user needs to perform message interaction with the customer service corresponding to the object, the terminal displays the object information and function information connected with the customer service after scanning the QR code to obtain the object information. ;
  • the terminal After receiving the connection instruction triggered by the user through the function information connected with the customer service, the terminal determines that the user needs to perform message interaction with the customer service corresponding to the object.
  • the terminal after the terminal obtains the object information after scanning the QR code, the terminal also displays the object information and the function message connected with the customer service.
  • the terminal receives the connection with the customer service. At this time, it is determined that the user interacts with the customer service corresponding to the object.
  • the terminal sends the object information obtained by scanning the two-dimensional code to the server.
  • the present invention provides a function information trigger instruction for connecting with the customer service to enable the server to determine the user. Need to exchange messages with the customer service corresponding to the object; and give when the terminal sends object information to the server.
  • the terminal after the terminal sends the object information of the object obtained by scanning the two-dimensional code to the client corresponding to the customer service through the server, the terminal receives the information pushed by the server;
  • the information pushed by the server is object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information.
  • the terminal displays the received object information corresponding to the object associated with the object information pushed by the server, and / or usage information of the object corresponding to the object, and displays it on the page to which the object is bound.
  • the above is corresponding to the object that can be viewed more intuitively and / or the usage information of the object, without having to perform multiple searches, making the user operation simpler and faster and improving the user's use effect.
  • an embodiment of the present invention provides a method for pushing information.
  • the method includes:
  • the server receives the object information obtained by scanning the two-dimensional code sent by the terminal;
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • the server searches for the customer service corresponding to the object according to the object information sent by the terminal, and sends the object information to the client corresponding to the customer service, so that the client corresponding to the customer service can display the object information to the customer service
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • the server determines that the terminal determines that the user performs information interaction with the customer service corresponding to the object
  • the server sends the information to the user.
  • the client sends the object information instead of sending the object link to the client after determining that the object link is received, which reduces the workload of the server and saves storage space.
  • the server determines an object associated with the object information according to the received object information.
  • the server pushes the determined object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information to the terminal.
  • the server may determine other objects associated with the object and usage information of the object according to the object information, and push the determined other object and usage information of the object to the terminal, so that the terminal will Other objects determined according to the object and the usage information of the object are displayed to the user, and the user can determine the usage information of the object and other related objects without performing multiple searches, which saves the time for the user to search and more Convenient for users.
  • an embodiment of the present invention provides a device for pushing information.
  • the device includes: at least one processing unit and at least one storage unit, wherein the storage unit stores program code, and when the program code is processed by the process When the unit is executed, the processing unit is caused to perform the following processes:
  • an embodiment of the present invention provides a device for pushing information.
  • the device includes: at least one processing unit and at least one storage unit, wherein the storage unit stores program code, and when the program code is processed by the process, When the unit is executed, the processing unit is caused to perform the following processes:
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • an embodiment of the present invention provides a device for pushing information.
  • the device includes a first determining module and a first sending module.
  • the first determining module is configured to determine that a user needs to perform message interaction with a customer service corresponding to an object
  • the first sending module is configured to send object information of the object obtained by scanning a two-dimensional code to a client corresponding to the customer service through a server.
  • an embodiment of the present invention provides a device for pushing information.
  • the device includes a receiving module, a second determining module, and a second sending module.
  • the receiving module is configured to receive object information obtained by scanning a two-dimensional code sent by a terminal;
  • the second determining module is configured to determine a customer service corresponding to the object information according to the object information
  • the second sending module is configured to send the object information to a client corresponding to the customer service
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • FIG. 1 is a structural diagram of a system for pushing information according to an embodiment of the present invention
  • FIG. 2 is a display page of a terminal after scanning a two-dimensional code according to an embodiment of the present invention
  • FIG. 3 is a display page of object details provided by an embodiment of the present invention.
  • FIG. 4 is a display page during message interaction with a customer service according to an embodiment of the present invention.
  • FIG. 5 is a schematic structural diagram of a first device for pushing information according to an embodiment of the present invention.
  • FIG. 6 is a schematic structural diagram of a device for pushing information according to a second embodiment of the present invention.
  • FIG. 7 is a schematic structural diagram of a third device for pushing information according to an embodiment of the present invention.
  • FIG. 8 is a schematic structural diagram of a fourth device for pushing information according to an embodiment of the present invention.
  • FIG. 9 is a flowchart of a method for pushing information according to an embodiment of the present invention.
  • FIG. 10 is a flowchart of another method for pushing information according to an embodiment of the present invention.
  • FIG. 11 is a flowchart of an overall method for pushing information according to an embodiment of the present invention.
  • the "terminal” referred to in the embodiments of the present invention refers to a terminal capable of supporting the configuration of the scheduling parameters, that is, a mobile phone, a tablet, a computer, and the like.
  • the term "and / or” describes the association relationship of related objects, and indicates that there can be three kinds of relationships, for example, A and / or B can mean: A exists alone, A and B exist simultaneously, and There are three cases of B.
  • the character "/" generally indicates that the related objects are an "or" relationship.
  • the "Extended Warranty Service” in the embodiment of the present invention refers to a service mode in which repair is continued after the "three guarantees" period. It is mainly used in home appliance service and can also be used in automobile warranty service. At present, there are two main modes of domestic appliance extended warranty services. One is the extended warranty service developed by product manufacturers to protect the legitimate rights and interests of consumers, and the other is a third-party extended warranty service for home appliances that is cooperated with professional extension agencies and home appliance retailers.
  • the customer service when a certain product needs to be purchased online, the customer service not only clicks the customer service button when communicating, but also needs to send a product connection to the customer service client after clicking the customer service button to enter the communication interface. Only then can the product information be viewed on the communication interface, which is not smart enough and tedious to operate.
  • the present invention provides a solution in which the customer service can view the object information after clicking the customer service button. Compared with sending a link, the customer service can determine the object information more intelligently, and does not need to send a connection to make the operation easier. .
  • an embodiment of the present invention provides a system structure diagram for pushing information.
  • the system specifically includes the following steps:
  • the terminal 10 is configured to determine that the user needs to perform message interaction with the customer service corresponding to the object; and send the object information of the object obtained by scanning the two-dimensional code to the client corresponding to the customer service through the server.
  • the server 20 is configured to receive object information obtained by scanning a two-dimensional code sent by a terminal; determine a customer service corresponding to the object information according to the object information; send the object information to a client corresponding to the customer service; The object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • the terminal when the terminal determines that the user needs to perform information interaction with the customer service corresponding to the object, the terminal sends the corresponding object information obtained by scanning the QR code to the client corresponding to the customer service, so that the customer service
  • the corresponding client can display the object information to the customer service, and the customer service can intuitively see the object information. Since the present invention determines that the information interaction is required, the object information is directly sent to the client of the customer service, rather than being determined. After the information is exchanged, the link corresponding to the object is sent to the client of the customer service. Compared with the solution of sending the link to the client of the customer service to receive the object information through the user, the present invention is more intelligent, while reducing the steps of sending the connection, so that Operation is simpler.
  • the object may be a product, such as a refrigerator, a television, a washing machine, food, etc .; it may also be a service, such as a housekeeping service, education, driving, etc.
  • the terminal scans the product ’s QR code to enter the display interface.
  • the display interface includes several functional modules, including but not limited to the object details, electronic manuals, and some other functions of the product, such as online Customer service, popular accessories, repair services, nearby stores, more good things and more services.
  • the object information is product information
  • the product information includes, but is not limited to, some or all of the following information: barcode information, brand information, series name information, and product model information.
  • the barcode information is the unique identification of the product, so that the two-dimensional code including the barcode information corresponds to a unique product.
  • the terminal enters the display interface after the user scans the QR code of a refrigerator, where the display page includes product details, electronic manuals, online customer service, popular accessories, repair services, and nearby store functions Module.
  • the terminal when the user clicks the product details of the display page, the terminal displays the product details on the display interface after receiving a trigger instruction to display the product details.
  • the model information of the refrigerator is: Gree Jinghong BCD-436WPQCL. It can be known that the total volume of the refrigerator is 436 liters.
  • the terminal after scanning the QR code, the terminal obtains the object information at the same time as acquiring the display page, and binds the object information to each functional module in the display page. After receiving the user's trigger instruction, The terminal sends the object information of the object to the server.
  • the terminal After the terminal receives an instruction triggered by the user through the function information connected to the customer service, the terminal reports the object information corresponding to the object to the server;
  • the server after receiving the object information reported by the terminal, the server also determines that the terminal triggers the function information connected with the customer service; therefore, the server according to the received object information and the object information stored in itself Correspondence with the client of the customer service object, and determine the client of the customer service corresponding to the received object information;
  • the terminal sends the object information to a client corresponding to the customer service.
  • the customer service can see the object information of the object from the client.
  • the server finds the customer service corresponding to the object according to the object information sent by the terminal, and sends the object information to the client corresponding to the customer service, so that the client corresponding to the customer service can display the object information
  • the object information is sent by the terminal after determining that the user needs to perform information interaction with the customer service corresponding to the object.
  • Sending the object information to the client instead of sending the object link to the client after determining that the object link is received, reduces the workload of the server and saves storage space.
  • the server may further push other objects to the terminal and / or use the object according to the received object information. Push.
  • the server After the server receives the object information sent by the terminal, it determines the object according to the object information, and determines the object information corresponding to the object associated with the object information and / or the usage information of the object corresponding to the object information. .
  • the object information at this time is: the barcode information on the refrigerator, the brand information is Gree, the product model information is Gree Jinghong BCD-436WPQCL, etc.
  • the server determines that the object information corresponding to the object associated with the object information may be other refrigerators of the brand Gree; or the refrigerators of the same model but other brands of refrigerators.
  • the server sends the object information of the refrigerator associated with the refrigerator corresponding to the object information to the terminal;
  • the terminal receives the information pushed by the server, that is, the object information corresponding to other refrigerators pushed according to the object information of the refrigerator;
  • the terminal displays the received information pushed by the server on a page bound to the object
  • the display page of the terminal displays object information corresponding to other refrigerators pushed by the server.
  • the information pushed by the server may also be usage information of the object corresponding to the object information; for example, the server determines that the object is a refrigerator based on the received object information, and analyzes the received object Determine the usage information of the refrigerator.
  • the usage information of the object includes, but is not limited to: general failure, service life, warranty time limit, average power consumption, and the like.
  • the server returns the usage information corresponding to the received object information to the terminal, and the terminal displays the received information pushed by the server on the page to which the object is bound;
  • the display information of the terminal displays the usage information of the refrigerator pushed by the server.
  • the object information when the object is a service, a housekeeping service is used as an example:
  • the object information includes, but is not limited to, service time, service area, specific work, etc.
  • the information can push the object information of the associated object to the terminal, it can serve the housekeeping service of other housekeeping companies; when the usage information of the object is pushed to the terminal, the cost, the person to serve, the level of the service person, etc. can be pushed.
  • the server when the server pushes information to the terminal, the server may separately push the object information corresponding to the object associated with the object information, or separately push the usage information of the object corresponding to the object information. Push together.
  • the server may determine other objects associated with the object and usage information of the object according to the object information, and push the determined other object and usage information of the object to the terminal, so that the terminal Displaying to the user other objects determined according to the object and the usage information of the object, the user can determine the usage information of the object and other associated objects without having to perform multiple searches, saving the time spent by the user in searching, More user-friendly.
  • FIG. 5 it is a schematic structural diagram of a first device for pushing information according to an embodiment of the present invention.
  • the device includes: at least one processing unit 500 and at least one storage unit 501.
  • the storage unit 501 stores program code. When the program code is executed by the processing unit, the processing unit is caused to perform 500 processes:
  • processing unit 500 is specifically configured to:
  • the object information and the function information connected with the customer service are displayed;
  • connection instruction triggered by the user After receiving the connection instruction triggered by the user through the function information connected with the customer service, it is determined that the user needs to perform message interaction with the customer service corresponding to the object.
  • processing unit 500 is specifically configured to:
  • the information pushed by the server is object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information.
  • FIG. 6 it is a schematic structural diagram of a second device for pushing information according to an embodiment of the present invention.
  • the device includes: a first determining module 600 and a first sending module 601.
  • the first determining module 600 is configured to determine that a user needs to perform message interaction with a customer service corresponding to an object
  • the first sending module 601 is configured to send object information of the object obtained by scanning a two-dimensional code to a client corresponding to the customer service through a server.
  • the first determining module 600 is specifically configured to:
  • the object information and the function information connected with the customer service are displayed;
  • connection instruction triggered by the user After receiving the connection instruction triggered by the user through the function information connected with the customer service, it is determined that the user needs to perform message interaction with the corresponding customer service.
  • the first sending module 601 is further configured to:
  • the information pushed by the server is object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information.
  • FIG. 7 it is a schematic structural diagram of a third device for pushing information according to an embodiment of the present invention.
  • the device includes: at least one processing unit 700 and at least one storage unit 701.
  • the storage unit 701 stores program code.
  • the processing unit is caused to perform 700 processes:
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • processing unit 700 is further configured to:
  • FIG. 8 it is a schematic structural diagram of a fourth device for pushing information according to an embodiment of the present invention.
  • the device includes a receiving module 800, a second determining module 801, and a second sending module 802.
  • the receiving module 800 is configured to receive object information sent by a terminal and obtained by scanning a two-dimensional code
  • the second determining module 801 is configured to determine a customer service corresponding to the object information according to the object information;
  • the second sending module 802 is configured to send the object information to a client corresponding to the customer service
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • the receiving module 800 is further configured to:
  • an embodiment of the present invention further provides a method for pushing information. Since the method corresponds to the method corresponding to the device for pushing information in the embodiment of the present invention, and the principle of the method for solving the problem is similar to that of the device Therefore, the implementation of this method can refer to the implementation of the device, and the duplicates will not be repeated.
  • a flowchart of a method for pushing information according to an embodiment of the present invention includes the following steps:
  • Step 900 The terminal determines that the user needs to perform message interaction with the customer service corresponding to the object.
  • Step 901 The terminal sends the object information of the object obtained by scanning the two-dimensional code to the client corresponding to the customer service through the server.
  • the terminal determines that the user needs to perform message interaction with the customer service corresponding to the object
  • the terminal displays the object information and function information connected with the customer service
  • the terminal After receiving the connection instruction triggered by the user through the function information connected with the customer service, the terminal determines that the user needs to perform message interaction with the customer service corresponding to the object.
  • the terminal After the terminal sends the object information of the object obtained by scanning the two-dimensional code to the client corresponding to the customer service through the server, the terminal receives the information pushed by the server;
  • the information pushed by the server is object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information.
  • FIG. 10 it is a flowchart of another method for pushing information according to an embodiment of the present invention, which specifically includes the following steps:
  • Step 1000 The server receives the object information obtained by scanning the two-dimensional code sent by the terminal;
  • Step 1001 The server determines a customer service corresponding to the object information according to the object information.
  • Step 1002 The server sends the object information to a client corresponding to the customer service.
  • the object information is sent by the terminal after it is determined that the user needs to perform information interaction with the customer service corresponding to the object.
  • the server determines the object information and the object information corresponding to the object information according to the received object information / Or usage information of an object corresponding to the object information;
  • the server pushes the determined object information corresponding to the object associated with the object information and / or usage information of the object corresponding to the object information to the terminal.
  • a flowchart of an overall method for pushing information according to an embodiment of the present invention includes the following steps:
  • Step 1100 The terminal scans the QR code to obtain the object information corresponding to the object and the function information connected with the customer service.
  • Step 1110 The terminal receives a trigger instruction of the function information connected with the customer service, and sends the object information obtained by scanning the two-dimensional code to a server.
  • Step 1120 The server receives object information obtained by scanning the QR code on the terminal;
  • Step 1130 The server determines the customer service corresponding to the object according to the received object information.
  • Step 1140 The server sends the object information to the client corresponding to the customer service.
  • An embodiment of the present invention further provides a readable storage medium for pushing information, including program code.
  • the program code When the program code is run on a computing device, the program code is used to enable the computing device to perform the steps of the method for pushing information. .
  • the present invention can also be implemented in hardware and / or software (including firmware, resident software, microcode, etc.). Still further, the present invention may take the form of a computer program product on a computer-usable or computer-readable storage medium having computer-usable or computer-readable program code implemented in the medium for use by an instruction execution system or Used in conjunction with the instruction execution system.
  • a computer-usable or computer-readable medium may be any medium that can contain, store, communicate, transmit, or transfer a program for use by or in connection with an instruction execution system, apparatus, or device, Device or equipment.

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Abstract

一种推送信息的方法及设备，用以解决现有技术中推送信息时，都需要发送对象链接，过程繁琐的问题。终端确定用户需要与对象对应的客服进行消息交互（900），终端将由扫面二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端（901），以使所述客服对应的客户端可以将所述对象信息展示给客服，客服可以直观的看到对象信息，由于在确定需要进行信息交互时，直接将对象信息发送给客服的客户端，而不是在确定进行信息交互后，将对象对应的链接发送给客服的客户端，相比较通过用户发送链接使客服的客户端接收对象信息的方案而言更加的智能；同时减少了发送连接的步骤，使操作更加的简单。

Description

一种推送信息的方法及设备
本申请要求于2018年9月11日提交中国专利局、申请号为201811058583.8、发明名称为“一种推送信息的方法及设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及通信技术领域，特别涉及一种推送信息的方法及设备。
背景技术
随着移动联网时代高速的兴起，智能手机和平板电脑等电子设备也越来越普及。在移动互联模式下，人们需要更多的信息交互和分享，二维码作为一种载体，起到了不可或缺的作用。
以购物为例，当用户在购物软件(如淘宝、京东等APP)中看上某一商品时，在某些情况下，需要与店家进行沟通来了解产品的详细信息，在沟通过程中，用户需要找到店铺客服。在向店铺客服了解有关商品信息时，点击显示界面上的客服按键，显示界面跳转到聊天界面，在聊天界面中会提醒你发送商品链接，只有点击发送连接，店铺客服才可以看到有关商品的信息。
综上所述，现有技术中在推送时，都需要发送对象链接，过程繁琐。
发明内容
本发明提供一种推送信息的方法及设备，用以解决现有技术中推送信息时，都需要发送对象链接，过程繁琐的问题。
第一方面，本发明实施例提供一种推送信息的方法，该方法包括：
终端确定用户需要与对象对应的客服进行消息交互；
所述终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给 所述客服对应的客户端。
上述方法，终端确定用户需要与对象对应的客服进行信息交互时，将扫面二维码得到的所述对应的对象信息发送给所述客服对应的客户端，以使所述客服对应的客户端可以将所述对象信息展示给客服，客服可以直观的看到对象信息，由于本发明在确定需要进行信息交互时，直接将对象信息发送给客服的客户端，而不是在确定进行信息交互后，将对象对应的链接发送给客服的客户端，相比较通过用户发送链接使客服的客户端接收对象信息的方案而言，本发明更加的智能，同时减少了发送连接的步骤，使操作更加的简单。
在一种可能的实现方式中，所述终端确定用户需要与对象对应的客服进行消息交互时，所述终端通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
所述终端收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与对象对应的客服进行消息交互。
上述方法，终端在扫面二维码后得到对象信息后，还会显示所述对象信息和与客服连接的功能消息，在用户触发所述与客服连接的功能消息时，终端接收到与客服连接的功能消息，此时确定用户与对象对应客服进行信息交互，所述终端将由扫面二维码得到的对象信息发送给服务器，本发明给出与客服连接的功能信息触发指令以使服务器确定用户需要与对象对应的客服进行消息交互；并给出终端何时向服务器发送对象信息。
在一种可能实现的方式中，所述终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端之后，所述终端接收所述服务器推送的信息；
所述终端将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
上述方法，终端将收到的所述服务端推送的与所述对象信息相关联的对象对应的对象信息，和/或所述对象对应的对象的使用信息，显示在所述对象绑定的页面上，是对应可以更加直观的观看到与所述对象有关的对象，和/或所述对象的使用信息，不用进行多次搜索，使用户操作更加的简单快捷，提高用户的使用效果。
第二方面，本发明实施例提供一种推送信息的方法，该方法包括：
服务器接收终端发送的由扫描二维码得到的对象信息；
所述服务器根据所述对象信息确定所述对象信息对应的客服；
所述服务器将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
上述方法，服务器根据终端发送的对象信息查找对象对应的客服，并将所述对象信息发送给所述客服对应的客户端，使所述客服对应的客户端可以将所述对象信息展示给客服，其中所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的，本发明中，服务器在确定所述终端确定用户与对象对应的客服进行信息交互时，向所述客户端发送对象信息，而不是在确定接收到对象链接后，向所述客户端发对象链接，减少了所述服务器的工作量，节约了存储空间。
在一种可能实现的方式中，所述服务器接收终端发送的由扫描二维码得到的对象信息后，所述服务端根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息；
所述服务端将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
上述方法，所述服务器根据对象信息可以确定与所述对象相关联的其他对象，及所述对象的使用信息，并将确定的其他对象及所述对象的使用信息推送给终端，以使终端将根据所述对象确定的其他对象及所述对象的使用信息展示 给用户，用户不需要进行多次搜索就可确定对象的使用信息，及其他相关联的对象，节省了用户搜索所用的时间，更便于用户使用。
第三方面，本发明实施例提供一种推送信息的设备，该设备包括：至少一个处理单元及至少一个存储单元，其中，所述存储单元存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执行下列过程：
确定用户需要与对象对应的客服进行消息交互；将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
第四方面，本发明实施例提供一种推送信息的设备，该设备包括：至少一个处理单元及至少一个存储单元，其中，所述存储单元存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执行下列过程：
接收终端发送的由扫描二维码得到的对象信息；根据所述对象信息确定所述对象信息对应的客服；将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
第五方面，本发明实施例提供一种推送信息的设备，该设备包括：第一确定模块，第一发送模块；
所述第一确定模块，用于确定用户需要与对象对应的客服进行消息交互；
所述第一发送模块，用于将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
第六方面，本发明实施例提供一种推送信息的设备，该设备包括：接收模块，第二确定模块，第二发送模块；
所述接收模块，用于接收终端发送的由扫描二维码得到的对象信息；
所述第二确定模块，用于根据所述对象信息确定所述对象信息对应的客服；
所述第二发送模块，用于将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
另外，第三方面至第六方面中任一种实现方式所带来的技术效果可参见第一方面至第二方面中不同实现方式所带来的技术效果，此处不再赘述。
本发明的这些方面或其他方面在以下实施例的描述中会更加简明易懂。
附图说明
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简要介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域的普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1为本发明实施例提供的一种推送信息的系统结构图；
图2为本发明实施例提供的扫描二维码后终端的展示页面；
图3为本发明实施例提供的对象详情的展示页面；
图4为本发明实施例提供的在与客服进行消息交互时的展示页面；
图5为本发明实施例提供的第一种推送信息的设备结构示意图；
图6为本发明实施例提供的第二种推送信息的设备结构示意图；
图7为本发明实施例提供的第三种推送信息的设备结构示意图；
图8为本发明实施例提供的第四种推送信息的设备结构示意图；
图9为本发明实施例提供的一种推送信息的方法流程图；
图10为本发明实施例提供的另一种推送信息的方法流程图；
图11为本发明实施例提供的一种推送信息的整体方法流程图。
具体实施方式
下面将结合附图对本发明作进一步地详细描述。方法实施例中的具体操作方法也可以应用于装置实施例或系统实施例中。
下面对文中出现的一些词语进行解释：
1、本发明实施例所指的“终端”是指能够支持该调度参数配置的终端，即 手机、平板、电脑等。
2、本发明实施例中术语“和/或”，描述关联对象的关联关系，表示可以存在三种关系，例如，A和/或B，可以表示：单独存在A，同时存在A和B，单独存在B这三种情况。字符“/”一般表示前后关联对象是一种“或”的关系。
3、本发明实施例中的“延保服务”是指“三包”期后延续包修的服务方式。国内主要用在家电商品服务上，亦可以应用在汽车保修服务方面。目前国内家电延保服务主要有两种模式。一种是产品制造商为保障消费者的合法权益所开发出的延保服务，另一种则是专业延保机构与家电零售商合作的第三方家电延保服务。
目前是移动互联网时代，且手机、电脑、平板等电子设备也在不断的更新发展，使现在的生活变得越来越方便快捷，以至于足不出户就可知天下事，购物时可以不去商场就可买到自己喜欢的东西，需要家政服务时不需要到家政中心找等等生活中随处可见的产品、服务等都可以通过网络的方式获得。
现有技术中，当需要在线上买某件产品时，在于客服进行沟通时不仅要点击客服按钮，还需在点击客服按钮进入沟通界面后，向客服的客户端发送产品的连接，这个时候客服才会在沟通界面上观看到产品信息，不够智能，且操作繁琐。
基于上述内容，本发明提供一种在点击客服按钮后，客服就可以观看到对象信息的方案，相比于发送链接使客服确定对象信息更加的智能，且不需要在发送连接使操作更加的简单。
针对上述应用场景，本发明实施例提供一种推送信息的系统结构图，可选的，如图1所示，该系统具体包括如下步骤：
终端10，用于确定用户需要与对象对应的客服进行消息交互；将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
服务器20，用于接收终端发送的由扫描二维码得到的对象信息；根据所述对象信息确定所述对象信息对应的客服；将所述对象信息发送给所述客服对应 的客户端；其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
在本发明实施例中，终端确定用户需要与对象对应的客服进行信息交互时，将扫面二维码得到的所述对应的对象信息发送给所述客服对应的客户端，以使所述客服对应的客户端可以将所述对象信息展示给客服，客服可以直观的看到对象信息，由于本发明在确定需要进行信息交互时，直接将对象信息发送给客服的客户端，而不是在确定进行信息交互后，将对象对应的链接发送给客服的客户端，相比较通过用户发送链接使客服的客户端接收对象信息的方案而言，本发明更加的智能，同时减少了发送连接的步骤，使操作更加的简单。
在本发明实施例中，所述对象可以为产品，比如冰箱、电视、洗衣机、食物等；还可以为服务，比如家政服务，教育，代驾等。
以所述对象为产品为例：终端扫描产品的二维码，进入展示界面，展示界面包含几个功能模块，其中包括但不限于对象详情、电子说明书，此外还有一些产品其他功能，例如在线客服、人气配件、维修服务、附近门店，还有更多好物以及更多服务等。
其中，所述对象为产品时，所述对象信息为产品信息，产品信息包括但不限于下列信息中的部分或全部：条形码信息、品牌信息、系列名信息和产品型号信息。
条码信息是产品的唯一标识，使得包括该条码信息的二维码对应唯一一个产品。
如图2所示，以产品为冰箱举例：终端在用户扫描某一冰箱的二维码之后进入展示界面，其中展示页面包括产品详情、电子说明书、在线客服、人气配件、维修服务和附近门店功能模块。
在本发明实施例中，当所述用户点击展示页面的产品详情后，终端接收到展示产品详情的触发指令后将所述产品详情显示在展示界面。
以所述产品为冰箱举例：如图3所示，用户通过点击展示界面的产品详情 模块查看该冰箱的规格参数、产品介绍及售后保障；在确定展示冰箱的规格参后，从展示页面上可知该冰箱的型号信息为：格力晶弘BCD-436WPQCL，可知该冰箱的总体积为436升等。
可选的，终端在扫面二维码后，在获取展示页面的同时还会获取到对象信息，同时将对象信息与展示页面中的各功能模块绑定，当接收到用户的触发指令后，终端会将对象的对象信息发送给服务器。
以在线客服为例：当用户需要与对象对应的客服进行消息交互时，用户在所述终端通过扫面二维码获取到的展示界面上，确定所述对象信息与客服连接的功能信息即在线客服，在用户点击在线客服的按钮后，所述终端接收到用户通过与客服连接的功能信息的连接指令，此时终端确定用户需要与对象对应的客服进行消息交互，终端自动跳转到与客服沟通的展示页面，如图4所示，在终端确定用户需要与对象对应的客服进行消息交互后，跳转到沟通展示界面的示意图。
在终端接收到用户通过与所述客服连接的功能信息触发的指令后，终端将对象对应的对象信息上报给服务器；
相应的，服务器接收到所述终端上报的对象信息后，同时确定所述终端触发的是与所述客服连接的功能信息；因此所述服务器根据接收到的对象信息，及自身中存储的对象信息与客服对象的客户端的对应关系，确定接收到的对象信息对应的客服的客户端；
可选的，所述终端将所述对象信息发送给所述客服对应的客户端，此时客服可以从所述客户端看到对象的对象信息。
在实施中，所述服务器根据终端发送的对象信息查找对象对应的客服，并将所述对象信息发送给所述客服对应的客户端，使所述客服对应的客户端可以将所述对象信息展示给客服，其中所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的，本发明中，服务器在确定所述终端确定用户与对象对应的客服进行信息交互时，向所述客户端发送对象信息，而不 是在确定接收到对象链接后，向所述客户端发对象链接，减少了所述服务器的工作量，节约了存储空间。
在本发明实施例中，所述服务器接收到所述终端上报的对象信息后，所述服务器还会根据接收到的对象信息向所述终端进行其他对象的推送和/或所述对象的使用方法的推送。
当所述服务器接收到所述终端发送的对象信息后，根据对象信息确定对象，并确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息都对应的对象的使用信息。
以所述对象为冰箱举例，此时对象信息为：冰箱上的条码信息、品牌信息为格力，产品型号信息为格力晶弘BCD-436WPQCL等，根据对象信息中的条码信息可以确定对象为冰箱，此时服务器确定与对象信息相关联的对象对应的对象信息可以为品牌为格力的其他型号的冰箱；也可以为型号不变，但是为其他品牌的冰箱。此时服务器将与对象信息对应的冰箱相关联的冰箱的对象信息发送给终端；
相应的，终端接收所述服务器推送的信息，即根据冰箱的对象信息推送的其他冰箱对应的对象信息；
终端将接收到的服务器推送的信息显示在于所述对象绑定的页面上；
此时终端的显示页面上个显示的是服务器推送的其他冰箱对应的对象信息。
在所述服务器进行信息推送时，所述服务器推送的信息还可以是对象信息对应的对象的使用信息；比如，所述服务器根据接收到的对象信息确定对象为冰箱，对接收到的对象进行分析确定冰箱的使用信息。
其中，所述对象的使用信息包括但不限于：常规故障、使用寿命、保修时限、平均耗电量等。
此时所述服务器会将接收到的对象信息对应的使用信息返回给终端，终端将接收到的服务器推送的信息显示在于所述对象绑定的页面上；
此时终端的显示页面上个显示的是服务器推送的冰箱的使用信息。
在本发明实施例中，当所述对象为服务时，以家政服务为例：服务器接收到对象信息后，所述对象信息包括但不限于：服务时间、服务区域、具体工作等，服务器根据上述信息可以向终端推送的相关联的对象的对象信息时，可以为其他家政公司的家政服务；向所述终端推送对象的使用信息时，可以推送费用，去服务的人，服务人的等级等。
需要说明的是，上述内容只是进行举例说明，在具体的推送时不止限于上述信息。
在本发明实施例中，所述服务器在向终端推送信息时，可以单独推送与所述对象信息相关联的对象对应的对象信息，或单独推送所述对象信息对应的对象的使用信息，还可以一起推送。
在实施中，所述服务器根据对象信息可以确定与所述对象相关联的其他对象，及所述对象的使用信息，并将确定的其他对象及所述对象的使用信息推送给终端，以使终端将根据所述对象确定的其他对象及所述对象的使用信息展示给用户，用户不需要进行多次搜索就可确定对象的使用信息，及其他相关联的对象，节省了用户搜索所用的时间，更便于用户使用。
如图5所示，为本发明实施例提供的第一种推送信息的设备结构示意图，该设备包括：至少一个处理单元500及至少一个存储单元501，其中，所述存储单元501存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执500行下列过程：
确定用户需要与对象对应的客服进行消息交互；将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
可选的，所述处理单元500具体用于：
通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与 对象对应的客服进行消息交互。
可选的，所述处理单元500具体用于：
接收所述服务器推送的信息；
将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
如图6所示，为本发明实施例提供的第二种推送信息的设备结构示意图，该设备包括：第一确定模块600，第一发送模块601；
所述第一确定模块600，用于确定用户需要与对象对应的客服进行消息交互；
所述第一发送模块601，用于将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
可选的，所述第一确定模块600具体用于：
通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与对象对应的客服进行消息交互。
可选的，所述第一发送模块601还用于：
接收所述服务器推送的信息；
将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
如图7所示，为本发明实施例提供的第三种推送信息的设备结构示意图，该设备包括：至少一个处理单元700及至少一个存储单元701，其中，所述存储单元701存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执700行下列过程：
接收终端发送的由扫描二维码得到的对象信息；根据所述对象信息确定所述对象信息对应的客服；将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
可选的，所述处理单元700还用于：
根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息；
将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
如图8所示，为本发明实施例提供的第四种推送信息的设备结构示意图，该设备包括：接收模块800，第二确定模块801，第二发送模块802；
所述接收模块800，用于接收终端发送的由扫描二维码得到的对象信息；
所述第二确定模块801，用于根据所述对象信息确定所述对象信息对应的客服；
所述第二发送模块802，用于将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
可选的，所述接收模块800还用于：
根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息；
将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
基于同一发明构思，本发明实施例中还提供了一种推送信息的方法，由于该方法对应的是本发明实施例进行推送信息的设备对应的方法，并且该方法解决问题的原理与该设备相似，因此该方法的实施可以参见设备的实施，重复之 处不再赘述。
如图9所示，为本发明实施例提供的一种推送信息的方法流程图，具体包括如下步骤：
步骤900，终端确定用户需要与对象对应的客服进行消息交互；
步骤901，终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
可选的，所述终端确定用户需要与对象对应的客服进行消息交互时，所述终端通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
所述终端收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与对象对应的客服进行消息交互。
可选的，所述终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端之后，所述终端接收所述服务器推送的信息；
所述终端将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
如图10所示，为本发明实施例提供的另一种推送信息的方法流程图，具体包括如下步骤：
步骤1000，服务器接收终端发送的由扫描二维码得到的对象信息；
步骤1001，服务器根据所述对象信息确定所述对象信息对应的客服；
步骤1002，服务器将所述对象信息发送给所述客服对应的客户端；
其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
可选的，所述服务器接收终端发送的由扫描二维码得到的对象信息后，所述服务端根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应 的对象信息和/或所述对象信息对应的对象的使用信息；
所述服务端将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
如图11所示，为本发明实施例提供的一种推送信息的整体方法流程图，具体的包括如下步骤：
步骤1100，终端扫面二维码获取对象对应的对象信息，及与客服连接的功能信息；
步骤1110，终端接收到与客服连接的功能信息的触发指令，将所述由扫描二维码得到的对象信息发送给服务器；
步骤1120，服务器接收终端由扫面二维码得到的对象信息；
步骤1130，服务器根据接收到的对象信息确定所述对象对应的客服；
步骤1140，服务器将对象信息发送给客服对应的客户端。
本发明实施例还提供一种推送信息的可读存储介质，包括程序代码，当所述程序代码在计算设备上运行时，所述程序代码用于使所述计算设备执行推送信息的方法的步骤。
以上参照示出根据本发明实施例的方法、装置(系统)和/或计算机程序产品的框图和/或流程图描述本发明。应理解，可以通过计算机程序指令来实现框图和/或流程图示图的一个块以及框图和/或流程图示图的块的组合。可以将这些计算机程序指令提供给通用计算机、专用计算机的处理器和/或其它可编程数据处理装置，以产生机器，使得经由计算机处理器和/或其它可编程数据处理装置执行的指令创建用于实现框图和/或流程图块中所指定的功能/动作的方法。
相应地，还可以用硬件和/或软件(包括固件、驻留软件、微码等)来实施本发明。更进一步地，本发明可以采取计算机可使用或计算机可读存储介质上的计算机程序产品的形式，其具有在介质中实现的计算机可使用或计算机可读程序代码，以由指令执行系统来使用或结合指令执行系统而使用。在本发明上下文中，计算机可使用或计算机可读介质可以是任意介质，其可以包含、存储、 通信、传输、或传送程序，以由指令执行系统、装置或设备使用，或结合指令执行系统、装置或设备使用。
显然，本领域的技术人员可以对本发明进行各种改动和变型而不脱离本发明的精神和范围。这样，倘若本发明的这些修改和变型属于本发明权利要求及其等同技术的范围之内，则本发明也意图包含这些改动和变型在内。

Claims (10)

  1. 一种推送信息的方法，其特征在于，该方法包括：
    终端确定用户需要与对象对应的客服进行消息交互；
    所述终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
  2. 如权利要求1所述的方法，其特征在于，所述终端确定用户需要与对象对应的客服进行消息交互，包括：
    所述终端通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
    所述终端收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与对象对应的客服进行消息交互。
  3. 如权利要求1所述的方法，其特征在于，所述终端将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端之后，还包括：
    所述终端接收所述服务器推送的信息；
    所述终端将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
    其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
  4. 一种推送信息的方法，其特征在于，该方法包括：
    服务器接收终端发送的由扫描二维码得到的对象信息；
    所述服务器根据所述对象信息确定所述对象信息对应的客服；
    所述服务器将所述对象信息发送给所述客服对应的客户端；
    其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信息交互后发送的。
  5. 如权利要求4所述的方法，其特征在于，所述服务器接收终端发送的 由扫描二维码得到的对象信息后，还包括：
    所述服务端根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息；
    所述服务端将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
  6. 一种推送信息的设备，其特征在于，该设备包括：至少一个处理单元、以及至少一个存储单元，其中，所述存储单元存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执行下列过程：
    确定用户需要与对象对应的客服进行消息交互；将由扫描二维码得到的所述对象的对象信息通过服务器发送给所述客服对应的客户端。
  7. 如权利6所述的设备，其特征在于，所述处理单元具体用于：
    通过扫描二维码得到对象信息后，显示所述对象信息和与客服连接的功能信息；
    收到用户通过与客服连接的功能信息触发的连接指令后，确定用户需要与对象对应的客服进行消息交互。
  8. 如权利要求6所述的设备，其特征在于，所述处理单元还用于：
    接收所述服务器推送的信息；
    将接收到的所述服务器推送的信息显示在与所述对象绑定的页面上；
    其中，所述服务器推送的信息为与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息。
  9. 一种推送信息的设备，其特征在于，该设备包括：至少一个处理单元、以及至少一个存储单元，其中，所述存储单元存储有程序代码，当所述程序代码被所述处理单元执行时，使得所述处理单元执行下列过程：
    接收终端发送的由扫描二维码得到的对象信息；根据所述对象信息确定所述对象信息对应的客服；将所述对象信息发送给所述客服对应的客户端；
    其中，所述对象信息是所述终端在确定用户需要与对象对应的客服进行信 息交互后发送的。
  10. 如权利要求9所述的设备，其特征在于，所述处理单元还用于：
    根据接收到的所述对象信息，确定与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息；
    将确定的与所述对象信息相关联的对象对应的对象信息和/或所述对象信息对应的对象的使用信息推送给所述终端。
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