WO2020029775A1

WO2020029775A1 - Commodity return code generation and return method and apparatus, device, and storage medium thereof

Info

Publication number: WO2020029775A1
Application number: PCT/CN2019/096823
Authority: WO
Inventors: 赵奇; 杨晓东; 路晓; 黄庆前; 杨柳青; 邓佼; 曾红庆; 黄永能
Original assignee: 顺丰科技有限公司
Priority date: 2018-08-10
Filing date: 2019-07-19
Publication date: 2020-02-13
Also published as: CN109325776A; CN109325776B

Abstract

A commodity return code generation and return method and apparatus, a device, and a storage medium thereof. The method comprises: reading a commodity return identification code, the commodity return identification code being pre-generated on the basis of ordering data of an online shopping commodity (110); generating and displaying a commodity return delivery bill interface associated with the commodity return identification code on the basis of the commodity return identification code, the commodity return delivery bill interface comprising at least one user interface (120); detecting an input of the user interface (130); and completing return of the online shopping commodity in response to detecting the input of the user interface (140). The method avoids a user or courier staff from repeatedly dictating delivery bill data generated at a merchant side and also avoids tedious operations such as manually filling in a delivery bill to be sent to the merchant, and improves the user experience.

Description

Return code generation and return method, device, equipment and storage medium thereof

Technical field

The present application relates specifically to the field of Internet technologies, and in particular, to a method, device, device, and storage medium for generating and returning a return code.

Background technique

As the world gradually enters the era of the Internet economy, online shopping has gradually become an indispensable part of daily life. One of the differences between online shopping and traditional trade is that you can only select products through pictures and videos, and it is difficult to identify the good or bad of the real thing. After receiving online shopping products, then initiate a return and exchange, merchants and users in the return scene due to the tedious return process, resulting in poor user experience.

At present, in most online purchase return and exchange processes, users need to obtain the order data in the historical purchase record through a shopping platform, such as a web version or an APP interface, and then click to initiate a return process. And after waiting for the merchant's approval, the user will contact the courier or logistics by themselves, and when the courier picks up the door, he will also need to provide the courier express number to the courier, and the merchant cannot complete the entire refund process until the merchant receives the return. .

In the existing return process, the user needs to repeatedly obtain the order information and manually fill in the relevant waybill information, which results in a tedious operation of the return process and a poor user experience.

Summary of the invention

In view of the above-mentioned shortcomings or deficiencies in the prior art, it is desirable to provide a method, device, equipment and storage medium for returning goods purchased online, simplify the return process, and improve the user and merchant experience.

In a first aspect, an embodiment of the present application provides a method for returning goods purchased online, which method includes:

Read the return identification code, which is generated in advance based on the order data of online shopping products;

Generate and display a return shipping order interface associated with the return identification code, the return shipping order interface including at least one user interface;

Detecting user interface input;

In response to detecting the input of the user interface, the return of the online shopping product is completed.

In a second aspect, an embodiment of the present application provides a device for returning goods purchased online. The device includes:

A reading unit for reading the return identification code, which is generated in advance based on the order data of the online shopping product;

Generating a display unit for generating and displaying a return shipping order interface associated with the return identification code, the return shipping order interface including at least one user interface;

A detection unit for detecting an input of a user interface;

The response unit is configured to complete the return of the online shopping product in response to detecting the input of the user interface.

In a third aspect, an embodiment of the present application provides a method for generating a return identification code, and the method includes:

Generate order data for online shopping products;

Generate shipping order data and returning order data based on the order data, the shipping order data and returning order data correspond one-to-one;

A return identification code is generated based on the return shipping order data, and the return identification code is sent to the online shopping client or online shopping user.

In a fourth aspect, an embodiment of the present application provides a device for generating a return identification code, and the device includes:

Order generation unit, for generating order data of online shopping products;

A waybill generation unit is used for generating a shipment waybill data and a return waybill data based on the order data, and the shipment waybill data corresponds to the return waybill data;

An identification code generating unit is configured to generate a return identification code based on the return shipping order data, and the return identification code is sent to an online shopping client or an online shopping user.

In a fifth aspect, an embodiment of the present application provides a computer device including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the processor executes the program, the implementation is implemented as described in the embodiments of the present application. Methods.

According to a sixth aspect, an embodiment of the present application provides a computer-readable storage medium on which a computer program is stored. The computer program is configured to:

When the computer program is executed by a processor, the method as described in the embodiment of the present application is implemented.

The technical solution for the return of online shopping products provided in the embodiments of this application. After the user receives the online shopping product, by reading the identification return identification code, the return can be completed in one click, which avoids the user or courier staff repeatedly dictating generation on the merchant side. , Avoiding the tedious operations of manually filling the waybill to be sent to the merchant.

Further, by establishing the association between the return order data and the delivery order data, and generating a return identification code based on the return order data, the tedious operation of the merchant user in the return process is reduced, and the efficiency of return processing is improved.

Further, through the design of the diversified return order interface, the information input by the user is reduced, a user-friendly operation interface is provided, and the user's experience is improved.

BRIEF DESCRIPTION OF THE DRAWINGS

Other features, objects, and advantages of the present application will become more apparent by reading the detailed description of the non-limiting embodiments with reference to the following drawings:

FIG. 1 is a schematic flowchart of a method for returning an online shopping product according to an embodiment of the present application; FIG.

FIG. 2 shows a layout diagram of a return order interface;

3 is a schematic flowchart of generating a return identification code provided by an embodiment of the present application;

4 is a schematic flowchart of a method for returning an online shopping product according to an embodiment of the present application;

FIG. 5 is a schematic structural diagram of an online shopping product return device according to an embodiment of the present application; FIG.

FIG. 6 is a schematic structural diagram of a device for generating a return identification code according to an embodiment of the present application; FIG.

7 is a schematic structural diagram of an online shopping product return system provided by an embodiment of the present application;

FIG. 8 is a schematic structural diagram of a computer system suitable for implementing a terminal device according to an embodiment of the present application.

detailed description

The following describes the present application in detail with reference to the accompanying drawings and embodiments. It can be understood that the specific embodiments described herein are only used to explain the related invention, rather than limiting the invention. It should also be noted that, for convenience of description, only the parts related to the invention are shown in the drawings.

It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The application will be described in detail below with reference to the drawings and embodiments.

Please refer to FIG. 1, which is a schematic flowchart of a method for returning an online shopping product according to an embodiment of the present application.

Step 110: Read the return identification code, which is generated in advance based on the order data of the online shopping product.

In the embodiment of the present application, it is considered that after a user purchases a product through an online shopping platform, a return procedure is initiated due to various reasons, and multiple links in the return procedure cause a tedious return procedure. For example, fill in the waybill data, read the waybill data provided by the merchant, and so on. The embodiment of the present application proposes a fast and convenient method for returning goods. It is implemented based on the order data of online shopping products by generating a return identification code bound to the purchased product in advance.

In the embodiment of the present application, the manner of reading the return identification code may be, for example, calling a third-party application interface to scan the return identification code. The third-party application interface may be, for example, a WeChat interface calling program, or an interface provided by another chat tool platform. It may also be a user operation for detecting the return identification code, for example, in the online shopping product application platform, reading the return identification code by long pressing to identify the return identification code. The online shopping product application platform may be, for example, an online shopping web platform or an online shopping APP platform. When a return-type identification code is displayed on the online shopping product application platform or interface through the touch display device, the user can read the return-identity code by long-pressing the action.

Reading the return identification code is also related to the application scenario. For example, if the return identification code is presented by paper or a special return card, the return identification code is read by a device with a scanning function.

The return identification code may be, for example, a one-dimensional code pattern, a two-dimensional code pattern, a three-dimensional code pattern, a four-dimensional code pattern, or the like.

Step 120: Generate and display a return shipping order interface associated with the return identification code, where the return shipping order interface includes at least one user interface.

In the embodiment of the present application, after reading the return identification code, the processing device invokes a related processing program based on the return identification code to generate a return shipping order interface associated with the return identification code. The return order interface is generated by the service provider according to a predefined return order interface template. The return order interface includes a display interface for displaying the return order data; and a first user interface for receiving a user's unique input. The return shipping order data displayed on the display interface is preset and corresponds to the shipping order data and / or order data generated when the product is purchased. The first user interface may be, for example, a button, a key, or a voice input interface. Detecting the input of the first user interface triggers the execution of the return procedure. During the return period, the user or other people are not required to perform any other repetitive operations. This avoids the interaction between the purchaser and the service provider during the return process and improves work efficiency.

When generating and displaying the return order interface, the processing device or service end of the service provider finds the associated delivery order data based on the return order data in the return identification code, and reads the sender information and Recipient information, and then the sender information and recipient information are reversed and presented in the corresponding address interface of the return bill interface.

The return shipping order data may be, for example, the return shipping order number, the return shipping order QR code, the return shipping order identification code, and the like.

Shipment bill data, for example, can be a shipment bill number, a shipment bill QR code, a shipment bill identification code, and the like.

The return order interface can also be shown in FIG. 2, which shows a schematic layout of the return order interface. The return order interface may also include, for example:

A second user interface for providing selectable return reasons;

A third user interface for providing an alternative payment method;

A fourth user interface for providing an alternative shipping method;

Return address interface for displaying non-editable return address information and / or return contact information;

User address interface, used to display editable user address information and / or user contact information.

The second user interface is, for example, a return cause interface shown in FIG. 2, and the third user interface is, for example, a payment method interface shown in FIG. 2. The fourth user interface, as shown in FIG. 2, can include a self-mailing method, a delivery method for pick-up at the door, and a pick-up time. Return address interface (also referred to as recipient address interface), as shown in Figure 2, which includes official website returns, and the return address is 2588 Fenhu Avenue, Fenhu Development Zone. The user address interface (also referred to as the sender address interface), as shown in FIG. 2, includes Zhang San, and the user address is No. 40 East Jiaotong University Road, Beijing.

In the embodiment of the present application, a variety of user interfaces and address interfaces are generated on the return order interface to provide users with quick operations and save time for the return process.

Step 130: Detect an input of a user interface;

Step 140: In response to detecting the input of the user interface, returning the online shopping product is completed.

In the embodiment of the present application, after generating the return order interface, the user only needs to input actions into the first user interface, such as clicking the first user interface, or explicitly instructing "return" according to the first user interface. The user triggers the return procedure by pressing the first user interface. It provides users with a convenient "one-click" return interface. For example, a "Return" button set at a preset position on the return order interface. The preset position can be, for example, the bottom, top, or other position of the return order interface. The user can also start the return process by collecting the "return" voice input by the user when the key is pressed.

In the embodiment of the present application, a one-click return operation is realized through the pre-generated return shipping data, which avoids the tedious operation of the user repeatedly reading and filling in the shipping data, and greatly improves the user experience.

In order to further improve the experience of merchant users, the embodiment of the present application also provides a method for generating a return identification code. Please refer to FIG. 3, which illustrates a schematic flowchart of generating a return identification code according to an embodiment of the present application.

As shown in FIG. 3, the method is executed by an online shopping server on an online shopping product application platform, and includes:

Step 310: Generate order data of online shopping products.

Step 320: Generate the shipping order data and the returning order data based on the order data, and the shipping order data and the returning order data correspond one-to-one.

Step 330: Generate a return identification code based on the return shipping order data, and the return identification code is sent to the online shopping client or online shopping user.

In the embodiment of the present application, the user completes the shopping behavior through the client of the online shopping product application platform. After the order data of the online shopping product generated based on the online shopping behavior, the client submits the order data to the server of the online shopping product application platform. After receiving the order data pushed by the server of the online shopping product application platform, the merchant user initiates a sending request (that is, an order sending request) on the client dedicated to the merchant user to the service provider. After the service provider receives the shipping request, it automatically assigns the sending waybill data and the return waybill data to it, and establishes the association between the sending waybill data and the return waybill data on the service side of the service provider. For example, order data is assigned a waybill number for sending and a waybill number for returns.

The server of the online shopping product application platform obtains the sending waybill data and the return waybill data provided by the service provider. After generating the return identification code based on the return shipping order data, generate the return identification code separately as a return card, or attach the return identification code to the order data or product list, or push the return identification code electronically to the online shopping product application platform User side client, or push the return identification code in the form of electronic receipt data to the user side client of the online shopping product application platform.

For example, the return identification code is made into the form of a return card, which is generated and printed, and then mailed to the recipient along with the purchased product.

Among them, the service provider may be, for example, a logistics service provider, a courier service provider, etc. These are the main bodies that provide task-bearing and consignment methods.

After the user receives the purchased product, the user can read the return identification code to obtain the unique return order data, such as the return order number or the return identification code. Based on the return order data, you can find the corresponding shipment. Air waybill data, and then reverse the processing of the receiver and sender information in the air waybill data, and fill the reversed processing information into the corresponding address interface of the return air waybill interface template, so as to present the user with the unique waybill data Associated return order interface.

The user only needs to enter a one-time instruction in the first user interface in the return order interface, and the return process is completed. The embodiment of the present application improves the user experience and the efficiency of return processing through convenient and quick return operations.

In order to further clearly describe the interaction between the online shopping product application platform and the service provider, so as to realize simple operations for users, the embodiment of the present application also provides a method for returning online shopping products. Please refer to FIG. 4, which is a schematic flowchart of a method for returning an online shopping product according to an embodiment of the present application.

As shown in Figure 4, the method includes:

Step 410: The online shopping server (or the server called the online shopping product application platform) generates order data for online shopping products.

In step 420, the online shopping server generates shipping order data and returning order data based on the order data, and the shipping order data corresponds to the returning order data.

Step 430: The online shopping server generates a return identification code based on the return shipping order data, and the return identification code is sent to the online shopping client or online shopping user.

Step 440: The server of the service provider reads the return identification code, which is generated in advance based on the order data of the online purchase product;

Step 450: The service end of the service provider reads the unique return shipping order data associated with it based on the return identification code.

Step 460: The service end of the service provider searches for the shipping bill data corresponding to the return shipping bill data.

Step 470: The service end of the service provider inverts the processed shipping order data and fills the corresponding address interface of the return shipping order interface template, thereby generating a return shipping order interface uniquely associated with the return identification code. The return shipping order interface includes At least one user interface.

Step 480: The server of the service provider detects the input of the user interface.

Step 490: The server of the service provider responds to the input of the user interface and completes the return of the online shopping product.

In the embodiment of the present application, reading the return identification code and detecting the input of the user interface can be implemented by, for example, a client of a service provider, and the client transmits the obtained information to the server of the service provider.

In the embodiment of the present application, an associated return shipping order interface is generated based on a pre-generated return identification code, and the user only needs to complete a one-time simple operation in the shipping order interface to complete the return, which greatly improves the user experience.

It should be noted that although the operations of the method of the present invention are described in a specific order in the drawings, this does not require or imply that the operations must be performed in that specific order, or that all of the operations shown must be performed to achieve the desired result . Instead, the steps depicted in the flowchart can change the execution order. Additionally or alternatively, certain steps may be omitted, multiple steps may be combined into one step for execution, and / or one step may be split into multiple steps for execution.

Please refer to FIG. 5, which is a schematic structural diagram of an online shopping product return device provided by an embodiment of the present application.

The reading unit 510 is configured to read a return identification code, which is generated in advance based on the order data of the online shopping product.

The generating and displaying unit 520 is configured to generate and display a return shipping order interface associated with the return identification code, and the return shipping order interface includes at least one user interface.

A second user interface for providing selectable return reasons;

A third user interface for providing an alternative payment method;

A fourth user interface for providing an alternative shipping method;

A detecting unit 530, configured to detect an input of a user interface;

The response unit 540 is configured to complete the return of the online shopping product in response to detecting the input of the user interface.

In the embodiment of the present application, after generating the return order interface, the user only needs to input an action into the first user interface, for example, click the first user interface, or explicitly instruct "Return" according to the first user interface. The user triggers the return procedure by pressing the first user interface. It provides users with a convenient "one-click" return interface. For example, a "Return" button set at a preset position on the return order interface. The preset position can be, for example, the bottom, top, or other position of the return order interface. The user can also start the return process by collecting the "return" voice input by the user when the key is pressed.

In the embodiment of the present application, a one-click return operation is realized by using a pre-generated return bill number, which avoids the tedious operation of the user repeatedly reading and filling in the bill data, and greatly improves the user experience.

In order to further improve the experience of merchant users, an embodiment of the present application further provides a device for generating a return identification code. Please refer to FIG. 6, which is a schematic structural diagram of a device for generating a return identification code provided by an embodiment of the present application.

As shown in Figure 6, the device includes:

An order generation unit 610 is configured to generate order data of an online shopping product.

The waybill generation unit 620 is configured to generate shipping order data and returning order data based on the order data, and the shipping order data corresponds to the returning order data.

The identification code generating unit 630 is configured to generate a return identification code based on the return shipping order data, and the return identification code is sent to an online shopping client or an online shopping user.

The embodiment of the present application also provides a system for returning goods purchased online. Please refer to FIG. 7, which is a schematic structural diagram of an online shopping product return system provided by an embodiment of the present application.

As shown in Figure 7, the system includes:

The online shopping server 710 is used to generate order data of online shopping products; based on the order data, generate shipping order data and return shipping order data, and the shipping order data corresponds to the return shipping order data; based on the return shipping order data, a return identification code is generated, the The return identification code is sent to the online shopping client or online shopping user.

The service end 720 of the service provider is used to read the return identification code, which is generated in advance based on the return shipping number; read the unique return freight data associated with it based on the return identification code; based on the return freight data Find the corresponding shipping order data; fill the reversed shipping order data into the corresponding address interface of the return order interface template to generate the return order interface that is uniquely associated with the return identification code. The return order interface includes At least one user interface, which is also used to detect the input of the user interface, and in response to detecting the input of the user interface, complete the return of the online shopping product.

In the embodiment of the present application, reading the return identification code, detecting the input of the user interface, etc. may be implemented by the client of the service provider, and the client transmits the obtained information to the server of the service provider.

The online shopping server 710 may further include:

An order generation unit 7101 is configured to generate order data of an online shopping product;

A waybill generation unit 7102 is configured to generate freight order data and return freight order data based on the order data, and the freight order data corresponds to the return freight order data one to one;

The identification code generating unit 7103 is configured to generate a return identification code based on the return shipping order data, and the return identification code is sent to an online shopping client or an online shopping user.

The server 720 of the service provider may further include:

The first reading unit 7201 is configured to read a return identification code, which is generated in advance based on order data of online shopping products

A second reading unit 7202, configured to read the unique return shipping order data associated with the returned return code based on the return identification code;

A searching unit 7203, configured to search the corresponding shipping bill data based on the return shipping bill data;

A filling unit 7204 is used to fill the reversed shipping order data into the corresponding address interface of the return shipping order interface template, thereby generating a return shipping order interface uniquely associated with the return identification code.

A detection unit 7205, configured to detect an input of a user interface;

A response unit 7206 is configured to complete the return of the online shopping product in response to detecting the input of the user interface.

It should be understood that the units or modules recorded in the apparatus 500 correspond to various steps in the method described with reference to FIG. 1. Therefore, the operations and features described above for the method are also applicable to the device 500 and the units included therein, and details are not described herein again. The apparatus 500 may be implemented in a browser or other security application of the electronic device in advance, or may be loaded into the browser of the electronic device or a security application thereof by downloading or the like. Corresponding units in the apparatus 500 may cooperate with units in the electronic device to implement the solution of the embodiment of the present application.

Reference is now made to FIG. 8, which illustrates a schematic structural diagram of a computer system 800 suitable for implementing a terminal device or a server according to an embodiment of the present application.

As shown in FIG. 8, the computer system 800 includes a central processing unit (CPU) 801 which can be loaded into a random access memory (RAM) 803 according to a program stored in a read only memory (ROM) 802 or a program stored in a storage portion 808 Instead, perform various appropriate actions and processes. In the RAM 803, various programs and data required for the operation of the system 800 are also stored. The CPU 801, the ROM 802, and the RAM 803 are connected to each other through a bus 804. An input / output (I / O) interface 805 is also connected to the bus 804.

The following components are connected to the I / O interface 805: an input portion 806 including a keyboard, a mouse, and the like; an output portion 807 including a cathode ray tube (CRT), a liquid crystal display (LCD), and a speaker; a storage portion 808 including a hard disk and the like ; And a communication section 809 including a network interface card such as a LAN card, a modem, and the like. The communication section 809 performs communication processing via a network such as the Internet. The driver 810 is also connected to the I / O interface 805 as needed. A removable medium 811, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 810 as needed, so that a computer program read therefrom is installed into the storage section 808 as needed.

In particular, according to an embodiment of the present disclosure, the process described above with reference to FIG. 1 may be implemented as a computer software program. For example, embodiments of the present disclosure include a computer program product including a computer program tangibly embodied on a machine-readable medium, the computer program containing program code for performing the method of FIG. 1. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 809, and / or installed from a removable medium 811.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagram may represent a module, a program segment, or a part of code, and the foregoing module, program segment, or part of the code contains one or more functions for implementing a specified logical function Executable instructions. It should also be noted that in some alternative implementations, the functions noted in the blocks may also occur in a different order than those marked in the drawings. For example, two successively represented boxes may actually be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified function or operation Or, it can be implemented with a combination of dedicated hardware and computer instructions.

The units or modules described in the embodiments of the present application may be implemented in a software manner, or may be implemented in a hardware manner. The described unit or module may also be provided in a processor, for example, it may be described as: a processor includes a reading unit, a generating display unit, a detecting unit, and a response unit. Among them, the names of these units or modules do not constitute a limitation on the units or modules in some cases. For example, the reading unit can also be described as a “unit for reading the return identification code”.

As another aspect, the present application further provides a computer-readable storage medium, which may be a computer-readable storage medium included in the foregoing device in the foregoing embodiments; or may exist alone and not assembled A computer-readable storage medium into the device. The computer-readable storage medium stores one or more programs, and the foregoing programs are used by one or more processors to execute the method for returning goods purchased online as described in this application.

The above description is only a preferred embodiment of the present application and an explanation of the applied technical principles. Those skilled in the art should understand that the scope of the invention involved in this application is not limited to the technical solution of the specific combination of the above technical features, but should also cover the above technical features or Other technical solutions formed by arbitrarily combining their equivalent features. For example, a technical solution formed by replacing the above features with technical features disclosed in the present application (but not limited to) with similar functions.

Claims

A method for returning goods purchased online, which is characterized in that the method includes:

Reading the return identification code, which is generated in advance based on the order data of the online shopping product;

Generating and displaying an associated return order interface based on the return identification code, the return order interface including at least one user interface;

Detecting an input of the user interface;

In response to detecting an input from the user interface, a return of the online shopping product is completed.
The method for returning goods purchased online according to claim 1, wherein the interface for generating and displaying the return shipping order based on the return identification code comprises:

Reading the unique return shipping order data associated with the return identification code;

Find the corresponding shipping bill data based on the return shipping bill data;

The reversed processed shipping note data is filled into the corresponding interface of the return shipping order interface template, thereby generating a return shipping order interface that is uniquely associated with the return identification code.
The method for returning goods purchased online according to claim 1 or 2, wherein the interface of the return shipping order comprises:

A display interface for displaying return bill data; and

The first user interface is configured to receive a user-only input.
The method for returning goods purchased online according to claim 3, wherein the interface of the return shipping order further comprises at least one of the following:

A second user interface for providing selectable return reasons;

A third user interface for providing an alternative payment method;

A fourth user interface for providing an alternative shipping method;

Return address interface for displaying non-editable return address information and / or return contact information;

User address interface, used to display editable user address information and / or user contact method.
The method for returning an online shopping product according to any one of claims 1-4, wherein the reading the return identification code comprises:

Calling a third-party application interface to scan the return identification code; or

Detecting a user operation for the return identification code.
The method for returning an online shopping product according to any one of claims 1-5, wherein the input includes at least one of the following: a user click input, and a user voice input.
The method for returning an online shopping product according to any one of claims 1-6, wherein the return identification code comprises at least one of the following: one-dimensional code pattern, two-dimensional code pattern, three-dimensional code pattern, and four-dimensional code pattern.
A method for generating a return identification code, which is characterized in that the method includes:

Generate order data for online shopping products;

Generating shipping order data and returning order data based on the order data, the shipping order data and returning order data correspond one-to-one;

The return identification code is generated based on the return shipping order data, and the return identification code is sent to an online shopping client or an online shopping user.
An online shopping product return device is characterized in that the device includes:

A reading unit for reading a return identification code, which is generated in advance based on the order data of the online shopping product;

Generating a display unit, configured to generate and display a return shipping order interface associated with the return identification code, the return shipping order interface including at least one user interface;

A detection unit, configured to detect an input of the user interface;

The response unit is configured to complete the return of the online shopping product in response to detecting the input of the user interface.
The device for returning goods purchased online according to claim 9, wherein the generating and displaying unit comprises:

A reading subunit, configured to read the unique return shipping order data associated with the return identification code;

A search subunit, configured to search for the corresponding shipping order data based on the return shipping order data;

The filling subunit is configured to fill the invoicing data after the reversal processing to the corresponding interface of the return shipping order interface template, thereby generating the return shipping order interface uniquely associated with the return identification code.
The device for returning goods purchased online according to claim 9 or 10, wherein the interface of the return shipping order comprises:

A display interface for displaying return bill data; and

The first user interface is configured to receive a user-only input.
The device for returning goods purchased online according to claim 11, wherein the interface of the return shipping note further comprises at least one of the following:

A second user interface for providing selectable return reasons;

A third user interface for providing an alternative payment method;

A fourth user interface for providing an alternative shipping method;

Return address interface for displaying non-editable return address information and / or return contact information;

User address interface, used to display editable user address information and / or user contact information.
The device for returning goods purchased online according to any one of claims 9-12, wherein the reading unit comprises:

A calling subunit for calling a third-party application interface to scan the return identification code; or

A detection subunit is configured to detect a user operation on the return identification code.
A return identification code generating device is characterized in that the device includes:

Order generation unit, for generating order data of online shopping products;

A waybill generation unit is configured to generate shipping order data and returning order data based on the order data, and the shipping order data and returning order data correspond one-to-one;

An identification code generating unit is configured to generate the return identification code based on the return shipping order data, and the return identification code is sent to an online shopping client or an online shopping user.
A computer device includes a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein when the processor executes the program, the processor implements any one of claims 1-7. The method described.
A computer-readable storage medium having stored thereon a computer program for:

When the computer program is executed by a processor, the method according to any one of claims 1-7 is implemented.