CN103049855A - System for refunding and returning goods in online shopping - Google Patents
System for refunding and returning goods in online shopping Download PDFInfo
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- CN103049855A CN103049855A CN2012105650702A CN201210565070A CN103049855A CN 103049855 A CN103049855 A CN 103049855A CN 2012105650702 A CN2012105650702 A CN 2012105650702A CN 201210565070 A CN201210565070 A CN 201210565070A CN 103049855 A CN103049855 A CN 103049855A
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Abstract
The invention provides a system for refunding and returning goods in online shopping, which relates to the field of Internet. The system comprises a refunding and goods returning activating unit, a tracking number pattern acquiring unit, a pattern identifying unit, a refund applying unit, a delivery confirming unit and a refunding unit, wherein the refunding and goods returning activating unit is used for receiving refunding and goods returning commands sent by buyer users, and selecting order items of network goods to be refunded and returned; the tracking number pattern acquiring unit is used for acquiring the tracking number patterns of packages sent by the buyer users during goods return; the pattern identifying unit is used for identifying the tracking number patterns as tracking numbers represented by character information; the refund applying unit is used for filling the tracking numbers represented by character information into the selected order items, and applying for refunds; the delivery confirming unit is used for judging whether corresponding packages are sent or not according to the tracking numbers filled into the selected order items and sending refunding commands; and the refunding unit is used for returning funds of the selected network goods to be refunded and returned to specified accounts of the buyer users after the refunding commands are received. Due to the adoption of the system, superior online shopping experience can be provided for buyer users.
Description
Technical field
The present invention relates to internet arena, the system of reimbursement in especially a kind of shopping at network, the return of goods.
Background technology
Ecommerce is in widely commerce and trade activity of all parts of the world, the net environment of opening in the Internet, based on the browser/server application mode, both parties do not carry out various commercial activities with meeting, realize a kind of commercial operation pattern of consumer's shopping online.Owing to peddle commodity by network, be not subjected to the restriction in geographic position, and can control preferably operation cost, as it is also less etc. to need not entity StoreFront, personnel demand, is therefore attracting increasing user with lower price.
Because in shopping at network; buyer user is before receiving commodity; can't observe the actual quality of commodity and whether have flaw; can't actually select; and can only know by the picture that seller user provides the roughly product phase of network commodity; therefore buyer user is after receiving commodity, often can occur requiring returning goods, the situation of reimbursement.And the Air Way Bill No. of the parcel that sends when needing buyer's user record to return goods in the prior art, and logging in network shopping platform, in corresponding waybill item, manually fill in above-mentioned Air Way Bill No. and apply for a refund, just can finish the reimbursement flow process, the operating process of the as seen reimbursement that provides of existing network shopping platform, the service of returning goods is comparatively complicated, brings bad shopping at network to experience for buyer user.
Summary of the invention
In order to solve the problems of the technologies described above, the invention provides the system of reimbursement in a kind of shopping at network, the return of goods, comprise: reimbursement is returned goods and is activated the unit, is used for receiving reimbursement, the return of goods instruction that buyer user sends, the selected order item for the treatment of the network commodity of reimbursement, the return of goods; Air Way Bill No. pattern acquiring unit is for the Air Way Bill No. pattern that obtains the parcel that sends when buyer user returns goods; The pattern recognition unit is used for described Air Way Bill No. pattern is identified as the Air Way Bill No. that represents with Word message; The unit of applying for a refund is used for the described Air Way Bill No. that represents with Word message is filled in into described selected order item, and applies for a refund; Confirm the delivery unit, after judging that according to the described Air Way Bill No. of filling in selected order item corresponding parcel is sent, send the reimbursement instruction; The reimbursement unit is used for when receiving described reimbursement instruction the described selected fund for the treatment of reimbursement, return of goods network commodity being retreated to the account of buyer user's appointment.
Wherein, also comprise: the login unit is used for making this user login the system of reimbursement in the described shopping at network, the return of goods after user's authentication is passed through.
Wherein, described reimbursement is returned goods and is activated the instruction that unit reception buyer user sends, and the selected order item for the treatment of the network commodity of reimbursement, the return of goods specifically comprises: the reimbursement return of goods activate the unit and eject order list according to the instruction that buyer user sends; After reimbursement return goods to activate the unit receive the order item that buyer user clicks from described order list, this order item is chosen to be the described order item for the treatment of the network commodity of reimbursement, the return of goods.
Wherein, described Air Way Bill No. pattern acquiring unit comprises shooting, camera arrangement.
Wherein, described affirmation issue voucher unit is according to the described Air Way Bill No. inquiry waybill information that represents with Word message, when there is relevant waybill information in inquiry, judges that corresponding parcel sends.
Wherein, also comprise: confirm to receive the unit, be used for receiving seller user and really acknowledge receipt of the goods instruction, select the described order item for the treatment of the network commodity of reimbursement, the return of goods, finish reimbursement, the return of goods process of these network commodity.
In the system of reimbursement in the shopping at network of the present invention, the return of goods, after buyer user obtains the Air Way Bill No. pattern of the parcel that sends when returning goods, system can finish the operating process of follow-up reimbursement service automatically, so that the reimbursement that the shopping at network platform provides, the service of returning goods are more convenient, give the more excellent shopping at network of buyer user and experience.
Description of drawings
Fig. 1 is the system architecture synoptic diagram of the embodiment of the invention 1;
Fig. 2 is the system architecture synoptic diagram of the embodiment of the invention 2.
Embodiment
More convenient for reimbursement, return of goods service that the shopping at network platform is provided, give the more excellent shopping at network of buyer user and experience, the invention provides the system of reimbursement in a kind of shopping at network, the return of goods, describe in detail by the following examples.
The system of reimbursement in the shopping at network of embodiment 1, present embodiment, the return of goods, referring to shown in Figure 1, comprising: reimbursement is returned goods and is activated unit 101, Air Way Bill No. pattern acquiring unit 102, pattern recognition unit 103, the unit 104 of applying for a refund, confirms delivery unit 105 and reimbursement unit 106.Wherein, reimbursement is returned goods and is activated unit 101, Air Way Bill No. pattern acquiring unit 102, pattern recognition unit 103, the unit 104 of applying for a refund links to each other successively, the unit 104 of applying for a refund also return goods to activate unit 101 with reimbursement and links to each other, confirm that delivery unit 105 and the reimbursement return of goods activate unit 101 and link to each other, reimbursement unit 106 links to each other with confirming delivery unit 105.
In the present embodiment, buyer user receives the network commodity, comprise: a mouse and a keyboard, but buyer user finds spraying paint on the described mouse situation about coming off is arranged, therefore determine to return this mouse, and use reimbursement in the shopping at network that present embodiment provides, return of goods system to initiate reimbursement, return process.
Reimbursement is returned goods and is activated the instruction ejection order list that unit 101 sends according to buyer user, the i.e. order item of the order item of a mouse and a keyboard, after reimbursement return goods to activate unit 101 receive the described mouse order item that buyer user clicks from described order list, this mouse order item is chosen to be the order item of the network commodity for the treatment of reimbursement, the return of goods.
Air Way Bill No. pattern acquiring unit 102 obtains the Air Way Bill No. pattern of the parcel that sends when buyer user returns goods.Concrete, Air Way Bill No. pattern acquiring unit 102 can comprise shooting, camera arrangement, such as: camera mobile phone, panel computer capable of taking pictures etc.
The described Air Way Bill No. that represents with Word message that unit 104 obtains pattern recognition unit 103 identification of applying for a refund is filled in to return goods into above-mentioned reimbursement and is activated the selected order item in unit 101, i.e. above-mentioned mouse order item, and apply for a refund.
Confirm to return goods to activate the unit 101 from reimbursement in delivery unit 105 and transfer the described Air Way Bill No. that represents with Word message that the unit 104 of applying for a refund is inserted, and after judging that according to the described Air Way Bill No. that represents with Word message corresponding parcel is sent, send the reimbursement instruction.Concrete, confirm to deliver unit 105 when there is relevant waybill information in inquiry, judge that the parcel of correspondence is sent.
The system of reimbursement in the shopping at network of embodiment 2, present embodiment, the return of goods, referring to shown in Figure 2, comprising: reimbursement return goods to activate unit 201, Air Way Bill No. pattern acquiring unit 202, pattern recognition unit 203, the unit 204 of applying for a refund, confirm delivery unit 205, reimbursement unit 206, login unit 207 and the affirmation unit 208 of receiving.Wherein, reimbursement is returned goods and is activated unit 201, Air Way Bill No. pattern acquiring unit 202, pattern recognition unit 203, the unit 204 of applying for a refund links to each other successively, the unit 204 of applying for a refund also return goods to activate unit 201 with reimbursement and links to each other, confirm that delivery unit 205 and the reimbursement return of goods activate unit 201 and link to each other, reimbursement unit 206 links to each other with confirming delivery unit 205, and login unit 207 and the affirmation unit 208 of receiving links to each other with the reimbursement activation unit 201 of returning goods respectively.
In the present embodiment, buyer user receives the network commodity, comprise: a mouse and a keyboard, but buyer user finds spraying paint on the described mouse situation about coming off is arranged, therefore determine to return this mouse, and use reimbursement in the shopping at network that present embodiment provides, return of goods system to initiate reimbursement, return process.
Reimbursement is returned goods and is activated the instruction ejection order list that unit 201 sends according to buyer user, the i.e. order item of the order item of a mouse and a keyboard, after reimbursement return goods to activate unit 201 receive the described mouse order item that buyer user clicks from described order list, this mouse order item is chosen to be the order item of the network commodity for the treatment of reimbursement, the return of goods.
Air Way Bill No. pattern acquiring unit 202 obtains the Air Way Bill No. pattern of the parcel that sends when buyer user returns goods.Concrete, Air Way Bill No. pattern acquiring unit 202 can comprise shooting, camera arrangement, such as: camera mobile phone, panel computer capable of taking pictures etc.
The described Air Way Bill No. that represents with Word message that unit 204 obtains pattern recognition unit 203 identification of applying for a refund is filled in to return goods into above-mentioned reimbursement and is activated the selected order item in unit 201, i.e. above-mentioned mouse order item, and apply for a refund.
Confirm to return goods to activate the unit 201 from reimbursement in delivery unit 205 and transfer the described Air Way Bill No. that represents with Word message that the unit 204 of applying for a refund is inserted, and after judging that according to the described Air Way Bill No. that represents with Word message corresponding parcel is sent, send the reimbursement instruction.Concrete, confirm to deliver unit 205 when there is relevant waybill information in inquiry, judge that the parcel of correspondence is sent.
When seller user receives the mouse that moves back, click and confirm to receive option, the unit 208 of confirming to receive receives seller user and really acknowledges receipt of the goods instruction, the selected described order item for the treatment of the network commodity of reimbursement, the return of goods, be mouse order item, finish reimbursement, the return of goods process of this mouse.
Here description of the invention and application all is illustrative and schematic, is not to be to want with scope restriction of the present invention in the above-described embodiments.Here the distortion of disclosed embodiment and change is fully possible, and for those those of ordinary skill in the art, the various parts of the replacement of embodiment and equivalence all are known.Those skilled in the art also are noted that, in the situation that does not break away from spirit of the present invention or essential characteristic, the present invention can be with other form, structure, layout, ratio, and realize with other assembly, material and parts, and in the situation that does not break away from the scope of the invention and spirit, can carry out other distortion and change to disclosed embodiment here.
Claims (6)
1. the system of reimbursement in the shopping at network, the return of goods is characterized in that, comprising:
Reimbursement is returned goods and is activated the unit, is used for receiving reimbursement, the return of goods instruction that buyer user sends, the selected order item for the treatment of the network commodity of reimbursement, the return of goods;
Air Way Bill No. pattern acquiring unit is for the Air Way Bill No. pattern that obtains the parcel that sends when buyer user returns goods;
The pattern recognition unit is used for described Air Way Bill No. pattern is identified as the Air Way Bill No. that represents with Word message;
The unit of applying for a refund is used for the described Air Way Bill No. that represents with Word message is filled in into described selected order item, and applies for a refund;
Confirm the delivery unit, after judging that according to the described Air Way Bill No. of filling in selected order item corresponding parcel is sent, send the reimbursement instruction;
The reimbursement unit is used for when receiving described reimbursement instruction the described selected fund for the treatment of reimbursement, return of goods network commodity being retreated to the account of buyer user's appointment.
2. the system of reimbursement in the shopping at network as claimed in claim 1, the return of goods is characterized in that, also comprises: the login unit is used for making this user login the system of reimbursement in the described shopping at network, the return of goods after user's authentication is passed through.
3. the system of reimbursement in the shopping at network as claimed in claim 1, the return of goods, it is characterized in that, described reimbursement is returned goods and is activated the instruction that unit reception buyer user sends, the selected order item for the treatment of the network commodity of reimbursement, the return of goods specifically comprises: reimbursement is returned goods and is activated the instruction ejection order list that the unit sends according to buyer user; After reimbursement return goods to activate the unit receive the order item that buyer user clicks from described order list, this order item is chosen to be the described order item for the treatment of the network commodity of reimbursement, the return of goods.
4. the system of reimbursement in the shopping at network as claimed in claim 1, the return of goods is characterized in that, described Air Way Bill No. pattern acquiring unit comprises shooting, camera arrangement.
5. the system of reimbursement in the shopping at network as claimed in claim 1, the return of goods, it is characterized in that, described affirmation issue voucher unit is according to the described Air Way Bill No. inquiry waybill information that represents with Word message, when there is relevant waybill information in inquiry, judges that corresponding parcel sends.
6. the system of reimbursement in the shopping at network as claimed in claim 1, the return of goods, it is characterized in that, also comprise: confirm to receive the unit, be used for receiving seller user and really acknowledge receipt of the goods instruction, select the described order item for the treatment of the network commodity of reimbursement, the return of goods, finish reimbursement, the return of goods process of these network commodity.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012105650702A CN103049855A (en) | 2012-12-24 | 2012-12-24 | System for refunding and returning goods in online shopping |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2012105650702A CN103049855A (en) | 2012-12-24 | 2012-12-24 | System for refunding and returning goods in online shopping |
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| CN103049855A true CN103049855A (en) | 2013-04-17 |
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| CN2012105650702A Pending CN103049855A (en) | 2012-12-24 | 2012-12-24 | System for refunding and returning goods in online shopping |
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Cited By (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105787753A (en) * | 2016-02-01 | 2016-07-20 | 北京京东尚科信息技术有限公司 | Method and system for events triggering and goods return processing |
| CN106651402A (en) * | 2016-12-29 | 2017-05-10 | 江西博瑞彤芸科技有限公司 | Data processing method for goods return operation |
| CN106682916A (en) * | 2016-12-29 | 2017-05-17 | 江西博瑞彤芸科技有限公司 | Generation method of returning service information |
| CN107408235A (en) * | 2014-11-14 | 2017-11-28 | 统包裹服多美国有限公司 | For the system and method for the transport for promoting the parcel to retracting commodity |
| CN107424038A (en) * | 2017-05-17 | 2017-12-01 | 北京京东尚科信息技术有限公司 | Withdrawing method and system |
| CN108921387A (en) * | 2018-06-07 | 2018-11-30 | 安徽鼎龙网络传媒有限公司 | A kind of risk evaluating system in micro- scene management backstage mobile phone store |
| CN109409856A (en) * | 2017-08-18 | 2019-03-01 | 阿里巴巴集团控股有限公司 | Reimbursement information processing method and device |
| CN109978554A (en) * | 2017-12-14 | 2019-07-05 | 阿里巴巴集团控股有限公司 | Order processing method, server device and computer readable storage medium |
| WO2020029775A1 (en) * | 2018-08-10 | 2020-02-13 | 顺丰科技有限公司 | Commodity return code generation and return method and apparatus, device, and storage medium thereof |
| CN111476638A (en) * | 2014-11-03 | 2020-07-31 | 北京京东尚科信息技术有限公司 | System for processing orders |
| US10783488B2 (en) | 2013-03-12 | 2020-09-22 | United Parcel Service Of America, Inc. | Systems and methods of locating and selling items at attended delivery/pickup locations |
| CN113034150A (en) * | 2021-03-09 | 2021-06-25 | 广东便捷神科技股份有限公司 | Refund method for unmanned retail terminal |
| CN113610473A (en) * | 2021-08-13 | 2021-11-05 | 上海攸迁信息科技有限公司 | Overseas warehouse logistics goods returning method |
| US11182733B2 (en) | 2013-10-14 | 2021-11-23 | United Parcel Service Of America, Inc. | Systems and methods for confirming an identity of an individual, for example, at a locker bank |
| US11587020B2 (en) | 2016-08-31 | 2023-02-21 | United Parcel Service Of America, Inc. | Systems and methods for synchronizing delivery of related parcels via computerized locker bank |
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Cited By (21)
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| US10783488B2 (en) | 2013-03-12 | 2020-09-22 | United Parcel Service Of America, Inc. | Systems and methods of locating and selling items at attended delivery/pickup locations |
| US11620611B2 (en) | 2013-03-12 | 2023-04-04 | United Parcel Service Of America, Inc. | Systems and methods of locating and selling items at attended delivery/pickup locations |
| US10929806B2 (en) | 2013-03-12 | 2021-02-23 | United Parcel Service Of America, Inc. | Systems and methods of managing item pickup at attended delivery/pickup locations |
| US10909497B2 (en) | 2013-03-12 | 2021-02-02 | United Parcel Service Of America, Inc. | Systems and methods of reserving space attended delivery/pickup locations |
| US11182733B2 (en) | 2013-10-14 | 2021-11-23 | United Parcel Service Of America, Inc. | Systems and methods for confirming an identity of an individual, for example, at a locker bank |
| US11562318B2 (en) | 2013-10-14 | 2023-01-24 | United Parcel Service Of America, Inc. | Systems and methods for conveying a parcel to a consignee, for example, after an unsuccessful delivery attempt |
| CN111476638A (en) * | 2014-11-03 | 2020-07-31 | 北京京东尚科信息技术有限公司 | System for processing orders |
| CN107408235A (en) * | 2014-11-14 | 2017-11-28 | 统包裹服多美国有限公司 | For the system and method for the transport for promoting the parcel to retracting commodity |
| CN107408235B (en) * | 2014-11-14 | 2021-12-10 | 统一包裹服务美国有限公司 | System and method for facilitating the delivery of packages of returned merchandise |
| CN105787753A (en) * | 2016-02-01 | 2016-07-20 | 北京京东尚科信息技术有限公司 | Method and system for events triggering and goods return processing |
| US11587020B2 (en) | 2016-08-31 | 2023-02-21 | United Parcel Service Of America, Inc. | Systems and methods for synchronizing delivery of related parcels via computerized locker bank |
| CN106651402A (en) * | 2016-12-29 | 2017-05-10 | 江西博瑞彤芸科技有限公司 | Data processing method for goods return operation |
| CN106682916A (en) * | 2016-12-29 | 2017-05-17 | 江西博瑞彤芸科技有限公司 | Generation method of returning service information |
| CN107424038A (en) * | 2017-05-17 | 2017-12-01 | 北京京东尚科信息技术有限公司 | Withdrawing method and system |
| CN109409856A (en) * | 2017-08-18 | 2019-03-01 | 阿里巴巴集团控股有限公司 | Reimbursement information processing method and device |
| CN109978554A (en) * | 2017-12-14 | 2019-07-05 | 阿里巴巴集团控股有限公司 | Order processing method, server device and computer readable storage medium |
| CN108921387A (en) * | 2018-06-07 | 2018-11-30 | 安徽鼎龙网络传媒有限公司 | A kind of risk evaluating system in micro- scene management backstage mobile phone store |
| WO2020029775A1 (en) * | 2018-08-10 | 2020-02-13 | 顺丰科技有限公司 | Commodity return code generation and return method and apparatus, device, and storage medium thereof |
| CN113034150A (en) * | 2021-03-09 | 2021-06-25 | 广东便捷神科技股份有限公司 | Refund method for unmanned retail terminal |
| CN113034150B (en) * | 2021-03-09 | 2022-12-20 | 广东便捷神科技股份有限公司 | Refund method for unmanned retail terminal |
| CN113610473A (en) * | 2021-08-13 | 2021-11-05 | 上海攸迁信息科技有限公司 | Overseas warehouse logistics goods returning method |
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Application publication date: 20130417 |