CN105787753A - Method and system for events triggering and goods return processing - Google Patents
Method and system for events triggering and goods return processing Download PDFInfo
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Abstract
The invention discloses a method and a system for events triggering and goods return processing. The method includes the following steps: recording second data related to a second event; in accordance with second data, inquiring first data related to a first event; in accordance with second data and first data, acquiring relevant data between the first event and the second event; in accordance with the relevant data, triggering a third event. The technical solution of the invention can, in accordance with relevant data among events, trigger events, avoids process events alone, and can increase quality in processing events.
Description
Technical field
It relates to technical field of electronic commerce, particularly relate to a kind of event and trigger and process the method and system returned goods.
Background technology
Cognitive scientists are thought, event is the basis that people are appreciated and understood by the world, meet the normal cognition rule of people.Many times, it is generally all that event is processed in isolation when the event of process, it does not have excavate the event relevant to current event profoundly, do not consider the internal relation between event and event and incidence relation.This mode in isolation event processed, can affect the quality of event handling unavoidably.
For electricity business's platform, when user initiates to return goods operation according to seven days groundless clauses to electricity business, the merchandise return request meeting promise scope often can only be performed handling return flow process by electricity business passively, the historical information this merchandise return request not associated with having profound level, the relevant informations such as current information are excavated, the relevant information of above-mentioned association is not compared, analyses etc. process, internal relation and incidence relation also without excavation and the relevant information analyzing above-mentioned association, cause when user returns goods, do not make the analysis of causes actively and reduce the trial of return of goods rate energetically.
Summary of the invention
For overcoming Problems existing in correlation technique, the disclosure provides a kind of event to trigger and processes the method and system returned goods.
First aspect according to disclosure embodiment, it is provided that a kind of event triggering method, including:
Record second data relevant to second event；
According to the first data that described second data query the first event is relevant；
Related data between the first event and described second event according to described second data and described first data acquisition；
The 3rd event is triggered according to described related data.
Further, described second event is the message that the second issued transaction triggers.
Further, described first event is the message that the first issued transaction triggers.
Further, the operation of related data between the first event and described second event according to described second data and described first data acquisition includes:
The fluctuation information in time limit when occurring to described second event when occurring from described first event with described first data acquisition presupposed information according to described second data.
Further:
Described second event is that the return of goods receiving user trigger message, and described second data include described return of goods and trigger the merchandise news being intended to move back commodity that message is targeted；
Described first event is that described user buys the described commodity that are intended to move back, and described first data include described user and buy described sequence information when being intended to move back commodity；
Described related data includes described desire and moves back the price fluctuation information in time limit when commodity occur to described second event when occurring from described first event；
Trigger the 3rd event according to described related data to include:
Judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；And
When receiving the confirmation that difference is returned in described user application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Second aspect according to disclosure embodiment, it is provided that a kind of method processing the return of goods, including:
The commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase；
According to described price fluctuation information, described reimbursement system judges that whether described user is because price fluctuation reason is returned goods；
When described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
When transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Further, the operation of the commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase includes:
Described reimbursement system is intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes correct-distribute time and the purchasing price of described commodity；
Described reimbursement system judges that described commodity are in the online shopping mall of preassignment, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtains the price fluctuation information of described commodity according to judged result.
Further, described reimbursement system includes by inquiring about the operation of the sequence information that form ordering system acquisition user is intended to commodity and the correspondence moved back:
Described reimbursement system is by monitoring the behavior that the trigger message monitoring user of the return of goods page for buyer's return of goods initiates to return goods, and described reimbursement system obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back；Or
The Return Application monitoring Client-initiated return of goods behavior that described reimbursement system is submitted to by receiving user, obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back.
Further, described method also includes: according to the described correct-distribute time, described reimbursement system judges that described return of goods behavior is whether within the return of goods time limit promised to undertake.
Further, the operation of the commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase includes:
Described reimbursement system obtains user and is intended to the sequence information of commodity and the correspondence moved back, and described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order；
From described form ordering system, described reimbursement system inquires about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time；
If described user buys the commodity identical with the described commodity being intended to move back after described payment time, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
Further:
It is constant that described price fluctuation information includes price reduction, rise in price and price；
According to described price fluctuation information, described reimbursement system judges that whether described user is because the operation that price fluctuation reason is returned goods includes, when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
The third aspect according to disclosure embodiment, it is provided that a kind of event triggering system, including:
Second event processing unit, for recording second data relevant to second event；
First event query unit, for first data relevant according to described second data query the first event；
Related data acquiring unit, is used for the related data between the first event and described second event according to described second data and described first data acquisition；
3rd event trigger element, for triggering the 3rd event according to described related data.
Further:
Described second event processing unit is used for, and when the return of goods receiving user trigger message, records described return of goods and triggers the merchandise news being intended to move back commodity that message is targeted；
Described first event query unit is used for, and user according to the described querying commodity information being intended to move back commodity buys described sequence information when being intended to move back commodity；
Described related data acquiring unit is used for, and according to the described merchandise news being intended to move back commodity and sequence information, obtains described desire and moves back the price fluctuation information in time limit when commodity occur to described second event when occurring from described first event；
Described 3rd event trigger element is used for:
Judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；And
When receiving the confirmation that difference is returned in described user application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Fourth aspect according to disclosure embodiment, it is provided that a kind of system processing the return of goods, including:
Price fluctuation information acquisition unit, obtains user for reimbursement system be intended to the commodity that move back price fluctuation information after point of purchase by inquiring about form ordering system；
According to described price fluctuation information, return reason analytic unit, judges that whether described user is because price fluctuation reason is returned goods for described reimbursement system；
Difference returns Tip element, for when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
Difference returns processing unit, and for when transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Further, described price fluctuation information acquisition unit also includes:
First sequence information obtains subelement, is intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user for described reimbursement system, and described sequence information includes correct-distribute time and the purchasing price of described commodity；
Subelement is analyzed in first price fluctuation, judge that described commodity are in the online shopping mall of preassignment for described reimbursement system, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtain the price fluctuation information of described commodity according to judged result.
Further, described first sequence information acquisition subelement is used for:
Described reimbursement system is by monitoring the behavior that the trigger message monitoring user of the return of goods page for buyer's return of goods initiates to return goods, and described reimbursement system obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back；Or
The Return Application monitoring Client-initiated return of goods behavior that described reimbursement system is submitted to by receiving user, obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back.
Further, described system also includes time limit judging unit of returning goods, and judges that described return of goods behavior is whether within the return of goods time limit promised to undertake for described reimbursement system according to the described correct-distribute time.
Further, described price fluctuation information acquisition unit includes:
Second sequence information obtains subelement, obtains user for described reimbursement system and is intended to the sequence information of commodity and the correspondence moved back, and described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order；
From described form ordering system, identical goods inquiry subelement, inquires about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time for described reimbursement system；
Subelement is analyzed in second price fluctuation, if buying the commodity identical with the described commodity being intended to move back after described payment time for described user, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
Further:
It is constant that described price fluctuation information includes price reduction, rise in price and price；
Described return reason analytic unit is used for, and when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect:
The technical scheme of the disclosure, by the related data between acquisition event, triggers event according to the Correlation method for data processing between event, is avoided that and in isolation event is processed, can improve the quality of event handling.
It should be appreciated that it is only exemplary and explanatory that above general description and details hereinafter describe, the disclosure can not be limited.
Accompanying drawing explanation
Accompanying drawing herein is merged in description and constitutes the part of this specification, it is shown that meets embodiments of the invention, and is used for explaining principles of the invention together with description.
Fig. 1 is the flow chart of a kind of event triggering method according to an exemplary embodiment；
Fig. 2 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment；
Fig. 3 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment；
Fig. 4 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment；
Fig. 5 is the block diagram of a kind of event triggering system according to an exemplary embodiment；
Fig. 6 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment；
Fig. 7 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment；
Fig. 8 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment；
Fig. 9 is a kind of method Organization Chart processing the return of goods according to an exemplary embodiment.
Detailed description of the invention
Here in detail exemplary embodiment being illustrated, its example representation is in the accompanying drawings.When as explained below relates to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represents same or analogous key element.Embodiment described in following exemplary embodiment does not represent all embodiments consistent with the present invention.On the contrary, they only with in appended claims describe in detail, the present invention some in the example of consistent system and method.
Fig. 1 is the flow chart of a kind of event triggering method according to an exemplary embodiment, and the present embodiment is applicable to the related data between according to event and triggers the situation of event, as it is shown in figure 1, the event triggering method described in the present embodiment includes:
In step s 110, the second data that record is relevant to second event.
This step, for second event is excavated, obtains the second associated data, so that follow-up work is on the basis of this step, described second data according to excavating find the first associated event.
Such as, described second event can be the message that the second issued transaction triggers, and described second data are the data relevant to described second event.
In the step s 120, according to the first data that described second data query the first event is relevant.
Namely this step for being linear element according to step S110 the second data excavated, inquires the first associated event, and inquires first data relevant to this first event.
Similar with step S110, described first event can be the message that the first issued transaction triggers, and described first data are the data relevant to described first event.
In step s 130, related data between the first event and described second event according to described second data and described first data acquisition.
This step is used for the second data excavated from step S110, and is associated analyzing from step S120 the first data excavated, and excavates dependency between the two according to incidence relation between the two, thus obtaining related data between the two.Such as, the operation of this step may particularly include: the fluctuation information in time limit when occurring to described second event when occurring from described first event with described first data acquisition presupposed information according to described second data.
In step S140, trigger the 3rd event according to described related data.
After the step S130 related data obtained between described first event and described second event, namely this related data available triggers the 3rd associated event.
For example, buy described desire with described first event for described user and move back commodity, described first data include described user and buy described sequence information when being intended to move back commodity, described second event is that the return of goods receiving user trigger message, described second data include described return of goods and trigger the merchandise news being intended to move back commodity that message is targeted, and it is example that described related data includes the described price fluctuation information being intended to move back in time limit when commodity occur to described second event when occurring from described first event.
Comprise the steps that according to described related data triggering the 3rd event and judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；When receiving the confirmation that difference is returned in described user application, carry out reimbursement according to the difference of the purchasing price of the described commodity being intended to and moving back Yu present price.
The technical scheme of the disclosure, by the related data between acquisition event, triggers event according to the Correlation method for data processing between event, is avoided that and in isolation event is processed, can improve the quality of event handling.
The present embodiment for electricity business's platform, when electricity business's flat surface is to the return of goods of user, by the information of the commodity association being intended to the return of goods is excavated and is analyzed, including to be intended to return goods commodity from this user buy time to request return goods time pricing information inquire about and analyze, the relatively price fluctuation of dependent merchandise, to be analyzed return reason judging, to because the return of goods behavior that price reduction reason occurs carries out difference and compensates prompting, to reduce the return of goods rate of electricity business.
Fig. 2 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment, and the present embodiment is applicable to the situation that online shopping mall's return of goods to user process, as in figure 2 it is shown, the method returned goods that processes described in the present embodiment includes:
In step S210, the commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase.
Namely obtain these commodity being intended to move back from this user buy to the price in the period of current time, obtain the price fluctuation information after this user buys, the situations such as described price fluctuation information can include price reduction, appreciate and price is constant.
It should be noted that, this step obtains the price of commodity, include but not limited to the price obtaining commodity in current online shopping mall, may also include commodity price in the online shopping mall of preassignment, if and this user buys again the commodity identical with the described commodity being intended to move back after this order payment in other stores, then also can also is that this user price when this commodity behavior of rear purchase in these other stores.
Due to this step need these commodity being intended to move back from this user buy to the price in the period of current time, therefore it is required that the historical price of each commodity carries out pre-stored in online shopping mall to current online shopping mall or current online shopping mall and preassignment, the need of inquiry during in order to obtaining price fluctuation information.
The commodity that the present embodiment reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase, purpose is in that to analyze this return of goods behavior of this user whether reason because of commodity markdown and returns goods, therefore obtain this fluctuation information can be reduced to judge these commodity being intended to move back from this user buy to the period of current time, whether there is price reduction.
The method that realizes of this step can include multiple, at this and be not construed as limiting, for instance following methods can be adopted to realize:
Method one, described reimbursement system are intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes correct-distribute time and the purchasing price of described commodity；Described reimbursement system judges that described commodity are in the online shopping mall of preassignment, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtains the price fluctuation information of described commodity according to judged result.
Method two, described reimbursement system are intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order；Inquire about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time；If described user buys the commodity identical with the described commodity being intended to move back after described payment time, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
In step S220, according to described price fluctuation information, described reimbursement system judges that whether described user is because price fluctuation reason is returned goods.
Such as according to described price fluctuation information know these commodity from this user buy in the period of current time, more low price once occurred when price is bought than this user, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
In step S230, when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference.
If it should be noted that described user buys the commodity identical with the described commodity being intended to move back after described payment time, user also can be pointed out to cancel the purchase of this identical goods.
In step S240, when transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
If user receives above-mentioned application and returns the suggestion of difference, this step can carry out reimbursement according to the price margin that these desire return of goods commodity present price in current online shopping mall and this user are bought when this is intended to the commodity moved back.
The present embodiment is when electricity business's flat surface is to the return of goods of user, by the information of the commodity association being intended to the return of goods is excavated and is analyzed, thus excavate user be intended to return goods commodity from this user buy time to request return goods time price fluctuation information, further according to this price fluctuation information, return reason is analyzed, to because the return of goods behavior that price reduction reason occurs carries out difference and compensates prompting, it is possible to reduce the return of goods rate of electricity business.
Fig. 3 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment, as it is shown on figure 3, the method returned goods that processes described in the present embodiment includes:
In step S310, described reimbursement system is intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes correct-distribute time and the purchasing price of described commodity.
A usual order includes at least one commodity, would generally include the essential information of its all commodity comprised in sequence information, for instance the correct-distribute time of commodity, purchasing price etc..
Wherein, described reimbursement system obtains the method for the sequence information that user is intended to commodity and the correspondence moved back and includes multiple by inquiring about form ordering system; due to after user quits the subscription of application to client submission; return process would generally be entered; therefore can in real time the return of goods page returned goods for buyer be monitored; such as described reimbursement system by monitoring the behavior that the trigger message monitoring user of the return of goods page for buyer's return of goods initiates to return goods, can obtain user according to described return of goods behavior from described form ordering system and be intended to the sequence information of commodity and the correspondence moved back.It is of course also possible to carry out handling return after user quits the subscription of application to client submission.Such as, described reimbursement system, also by receiving the Return Application monitoring Client-initiated return of goods behavior that user submits to, obtains user according to described return of goods behavior from described form ordering system from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back.
In step s 320, described reimbursement system judges that described commodity are in the online shopping mall of preassignment, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtain the price fluctuation information of described commodity according to judged result.
This step uses the correct-distribute time in sequence information, described reimbursement system according to the historical information comprising commercial articles vending price judge described commodity in the online shopping mall of preassignment from selling whether price exists the purchasing price lower than the described commodity being intended to move back described sequence information in described correct-distribute time to the period of current time.
In step S330, according to described price fluctuation information, described reimbursement system judges that whether described user is because price fluctuation reason is returned goods.
In step S340, when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference.
In step S350, when transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Above-mentioned steps S330-S350 is identical with the step S220-240 of embodiment two, and therefore not to repeat here.
Additionally; it should be noted that; for online shopping mall; generally have the promise of Return of Goods without Reasons within certain time limit; before performing step S310; the behavior of the return of goods also can be initiated for buyer the trigger message monitoring user of the return of goods page that monitoring is returned goods; or after receiving merchandise return request; judge that described return of goods behavior is whether within the return of goods time limit promised to undertake according to described sequence information; if within the return of goods time limit promised to undertake, performing step S310; otherwise this return of goods behavior is not accepted, and refuses the merchandise return request of this user.
In order to avoid online shopping mall exists fault when handling return, cause there is the phenomenon that same commodity in same order repeat to return goods, now can once judge operation before performing step S310, namely judge whether described commodity return of goods behavior had occurred according to described sequence information, if then refusing this merchandise return request of this user, otherwise illustrate that this merchandise return request of these commodity of this order belongs to first time merchandise return request, perform step S310 and carry out handling return flow process.
The present embodiment is on the basis of embodiment one, described reimbursement system is especially by judging that described commodity are in the online shopping mall of preassignment, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, the price fluctuation information of described commodity is obtained, it is possible to reduce the return of goods rate of electricity business according to judged result.
Fig. 4 is the flow chart of a kind of method processing the return of goods according to an exemplary embodiment, and as shown in Figure 4, the method returned goods that processes described in the present embodiment includes:
In step S410, reimbursement system is intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order.
In the step s 420, by inquiring about form ordering system, reimbursement system inquires about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time.
This step uses the payment time in sequence information, according to inquiring about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time, visit whether whether user also have the behavior buying these commodity at other times and/or other online shopping malls subsequently after buying these commodity to knowing.
In step S430, if described user buys the commodity identical with the described commodity being intended to move back after described payment time, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
If logical described reimbursement system is crossed above-mentioned steps S420 and is determined that state user buys the commodity identical with the described commodity being intended to move back after described payment time, then can compare the described commodity being intended to move back price in above-mentioned twice purchasing behavior.Using the price fluctuation information as described commodity of the result after comparing, for instance judge in rear purchasing behavior whether the price of these commodity being intended to move back has reduction.
In step S440, according to described price fluctuation information, described reimbursement system judges that whether described user is because price fluctuation reason is returned goods.
In step S450, when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference.
In step S460, when transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Above-mentioned steps S440-S460 is identical with the step S220-240 of embodiment two, and therefore not to repeat here.
The present embodiment is on the basis of embodiment two, by the price of the commodity association being intended to the return of goods is excavated with user account, excavate this user Shopping Behaviors after the commodity that this desire of purchase is returned goods, reason according to this return of goods behavior of above-mentioned information analysis, especially by inquiring about whether this user buys the commodity that the commodity being intended to move back with this are identical after payment time.If this user buys the commodity that the commodity being intended to move back with this are identical after this payment time, the unit price then buying this identical goods by comparing this user obtains the price fluctuation information of these commodity with the purchasing price of these commodity in this sequence information, it is possible to reduce the return of goods rate of electricity business.
Fig. 5 is the block diagram of a kind of event triggering system according to an exemplary embodiment, as shown in Figure 5, event triggering system described in the present embodiment, including second event processing unit the 510, first event query unit 520, related data acquiring unit 530 and the 3rd event trigger element 540.
This second event processing unit 510 is configured to the second data that record is relevant to second event；
This first event query unit 520 is configured to first data relevant according to described second data query the first event；
This related data acquiring unit 530 is configured to the related data according to described second data and described first data acquisition between the first event and described second event；
3rd event trigger element 540 is configured to trigger the 3rd event according to described related data.
Further, described second event is the message that the second issued transaction triggers.
Further, described first event is the message that the first issued transaction triggers.
Further, described related data acquiring unit 530 is used for:
The fluctuation information in time limit when occurring to described second event when occurring from described first event with described first data acquisition presupposed information according to described second data.
Further:
Described second event processing unit 510 is used for, and when the return of goods receiving user trigger message, records described return of goods and triggers the merchandise news being intended to move back commodity that message is targeted；
Described first event query unit 520 is used for, and user according to the described querying commodity information being intended to move back commodity buys described sequence information when being intended to move back commodity；
Described related data acquiring unit 530 is used for, and according to the described merchandise news being intended to move back commodity and sequence information, obtains described desire and moves back the price fluctuation information in time limit when commodity occur to described second event when occurring from described first event；
Described 3rd event trigger element 540 is used for:
Judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；And
When receiving the confirmation that difference is returned in described user application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Fig. 6 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment, as shown in Figure 6, the system returned goods that processes described in the present embodiment includes: price fluctuation information acquisition unit 610, return reason judging unit 620, difference return Tip element 630, difference returns processing unit 640.
This price fluctuation information acquisition unit 610 is configured to reimbursement system and obtains user be intended to the commodity that move back price fluctuation information after point of purchase by inquiring about form ordering system；
This return reason judging unit 620 is configured to described reimbursement system and judges that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
This difference is returned Tip element 630 and is configured to when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
This difference is returned processing unit 640 and is configured to when transaction system receives the confirmation that difference is returned in user's application, and described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price
Further, described price fluctuation information include price reduction, appreciate and price constant；
Described return reason analytic unit is used for, and when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
About the system in above-described embodiment, the concrete mode that wherein unit performs to operate has been described in detail in about the embodiment of the method, and explanation will be not set forth in detail herein.
What the present embodiment provided processes the method that the system returned goods can perform the process return of goods that the embodiment of the present invention one, embodiment two and embodiment three provide, and possesses the corresponding functional module of execution method and beneficial effect.
Fig. 7 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment, as shown in Figure 7, the system returned goods that processes described in the present embodiment includes: price fluctuation information acquisition unit 710, return reason judging unit 720, difference return Tip element 730, difference returns processing unit 740, and wherein price fluctuation information acquisition unit 710 also includes the first sequence information and obtains subelement 711 and the first price fluctuation analysis subelement 712.
This first sequence information obtains subelement 711 and is configured to be intended to by inquiring about form ordering system acquisition user the sequence information of commodity and the correspondence moved back, and described sequence information includes correct-distribute time and the purchasing price of described commodity；
This first price fluctuation is analyzed subelement 712 and is configured to, judge that described commodity are in the online shopping mall of preassignment for described reimbursement system, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtain the price fluctuation information of described commodity according to judged result；
This return reason analytic unit 720 is configured to described reimbursement system and judges that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
This difference is returned Tip element 730 and is configured to when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
This difference is returned processing unit 740 and is configured for when transaction system receives the confirmation that difference is returned in user's application, and described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Further, described first sequence information acquisition subelement 711 is used for:
Described reimbursement system, by monitoring the behavior that the trigger message monitoring user being used for the return of goods page that buyer returns goods initiates to return goods, is intended to the sequence information of commodity and the correspondence moved back according to described return of goods behavior by inquiring about form ordering system acquisition user；Or
The Return Application monitoring Client-initiated return of goods behavior that described reimbursement system is submitted to by receiving user, obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back.
Further, described system also includes time limit judging unit (not shown in Fig. 7) of returning goods, for judging that described return of goods behavior is whether within the return of goods time limit promised to undertake according to the described correct-distribute time.
Further, described price fluctuation information include price reduction, appreciate and price constant；
Described return reason analytic unit 720 is used for, and when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
About the system in above-described embodiment, the concrete mode that wherein unit performs to operate has been described in detail in about the embodiment of the method, and explanation will be not set forth in detail herein.
What the present embodiment provided processes the method that the system returned goods can perform the process return of goods that the embodiment of the present invention one, embodiment two and embodiment three provide, and possesses the corresponding functional module of execution method and beneficial effect.
Fig. 8 is the block diagram of a kind of system processing the return of goods according to an exemplary embodiment, as shown in Figure 8, the system returned goods that processes described in the present embodiment includes: price fluctuation information acquisition unit 810, return reason judging unit 820, difference return Tip element 830, difference returns processing unit 840, and wherein price fluctuation information acquisition unit 810 also includes: the second sequence information obtains subelement 811, identical goods inquiry subelement 812 and the second price fluctuation and analyzes subelement 813.
This second sequence information obtains subelement 811 and is configured to, be intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user for described reimbursement system, described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order；
This identical goods inquiry subelement 812 is configured to described reimbursement system and inquires about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time by inquiring about form ordering system；
This second price fluctuation is analyzed subelement 813 and is configured to, if buying the commodity identical with the described commodity being intended to move back after described payment time for described user, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
This return reason analytic unit 820 is configured to described reimbursement system and judges that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
This difference is returned Tip element 830 and is configured to when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
Difference is returned processing unit 840 and is configured to when transaction system receives the confirmation that difference is returned in user's application, and described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
Further, described price fluctuation information include price reduction, appreciate and price constant；
Described return reason analytic unit 820 is used for, and when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
About the system in above-described embodiment, the concrete mode that wherein unit performs to operate has been described in detail in about the embodiment of the method, and explanation will be not set forth in detail herein.
What the present embodiment provided processes the method that the system returned goods can perform the process return of goods that the embodiment of the present invention one, embodiment two and embodiment three provide, and possesses the corresponding functional module of execution method and beneficial effect.
Fig. 9 is a kind of method Organization Chart processing the return of goods according to an exemplary embodiment.The present embodiment, by the monitoring of behavior that return of goods commodity price fluctuation situation and user are placed an order, analyzes the real causes that user returns goods, by the method for Active Compensation price difference, avoids user to return goods, thus reducing return of goods rate, reduces cost.
The method returned goods that processes described in the present embodiment includes based on tcp/ip agreement (TransmissionControlProtocol/InternetProtocol, network communication protocol) message mechanism that realizes, by the information between form ordering system, transaction system, reimbursement system, price comparing system and data interaction, realize the monitoring to return of goods commodity price and user behavior, analyze user because of price problem cause return goods after, system attempt by compensate price difference avoid user to return goods.
As it is shown in figure 9, the present embodiment relates to form ordering system, transaction system, reimbursement system and price comparing system, these main function of systems above-mentioned include:
Form ordering system: be used for generating, recording order, and can inquire about, store the relevant information of order, the information such as including date, price, user；
Transaction system: be used for that order is carried out essence payment, the operations such as money are played in reimbursement.
Reimbursement system: user initiates to return goods to electricity business the entrance of operation, it is determined that relevant return of goods commodity reimbursement condition, amount and initiate reimbursement order etc. to transaction system.
Price comparing system: be responsible for capturing competitor's price, automatically with functions such as valency, log history prices.
When user is initiated after seven days Return of Goods without Reasons flow processs to reimbursement system by O/No. A, the method returned goods that processes described in the present embodiment includes:
Step S901, reimbursement system are verified in data base by order number A and plan whether list produced reimbursement record.Reimbursement system data adopts the form storage of point storehouse submeter, and by the purpose data classifying of more than 3 years to historical data library storage, if judging, relevant reimbursement occurred this order, refuses user and is correlated with reimbursement application；Otherwise circulation arrives next step；
Step S902, reimbursement system initiate the request of inquiry order managing detailed catalogue with order number A to form ordering system, form ordering system returns correlated results with the form message of Json to reimbursement system, and order managing detailed catalogue includes: order number, user id, order status, dispensing state, order creation time, order correct-distribute time, order total amount, goods number, commodity amount, cargo price, mechanism number etc..
According to the order correct-distribute time returned, step S903, reimbursement system judge that current time is whether in order correct-distribute seven days, if NO, and the relevant reimbursement application of refusal user；Otherwise next step (step S904) is arrived in circulation.
Step S904, reimbursement system initiate to inquire about the request of order managing detailed catalogue bought identical goods in this user seven days and not yet produce with goods number, user id to form ordering system, form ordering system returns correlated results with the form message of Json to reimbursement system, this result will comprise some order details, and every order managing detailed catalogue includes: order number, user id, order status, dispensing state, order creation time, order correct-distribute time, order total amount, goods number, commodity amount, cargo price, mechanism number etc..
Step S905, reimbursement system are bought identical goods unit price by comparing user in seven days and are planned the unit price of identical goods in single A, if user did not buy identical goods or planned the identical goods unit price that the cargo price in list is above in seven days in seven days, next step (step S906) is arrived in circulation, the lowest price that otherwise record user bought is B, jumps to step S909；
Step S906, reimbursement system initiate the inquiry of this commodity present price with goods number to price comparing system, price comparing system returns correlated results with the form message of Json to reimbursement system, and commodity price information includes: goods number, cargo price, commodity are preferential, mechanism number etc..
Step S907, reimbursement systematic comparison return of goods commodity recent quotation and the commodity price planned in single A, if recent quotation is lower than the price planned in list, next step (step S908) is arrived in circulation, otherwise normally walks remaining reimbursement flow process.
Step S908, reimbursement system judge that active user returns goods because of the factor of prices, and reimbursement system-computed causes gross spread because of commodity price factor, and prompting user returns goods because of commodity price fluctuation; price protection can be applied for; return differential section, if user accepts, jump to step S910；Otherwise, remaining reimbursement flow process is normally walked；
Step S909, reimbursement system judge that active user returns goods because of the factor of prices; reimbursement system-computed causes gross spread because of commodity price factor; prompting user returns goods because of commodity price fluctuation; price protection can be applied for; and cancel the same order not yet produced; if user accepts, reimbursement system, by initiating to cancel an order transaction according to the order number with lowest price, jumps to step S910 after cancellation of order；Otherwise normally walk remaining reimbursement flow process；
Step S910, reimbursement system, according to planning the information such as odd numbers, reimbursement odd numbers, refund amount, former transaction journal, generate, by RSA Algorithm, watermark of uniquely concluding the business, and initiate refund request to transaction system, to ensure non repudiation；Transaction system, after receiving relevant refund request, initiates reimbursement application to bank's gateway；Reimbursement system adopts the mode of timed task to obtain reimbursement result to transaction system, with the form of note, reimbursement success informs that user's price difference is returned successfully.
After adopting this programme so that user initiates to return goods because of price fluctuation, and electricity business can attempt being guided user to cancel return of goods action by the mode of Active Compensation price difference, while greatly strengthen Consumer's Experience, also reduce the return of goods logistics cost of electricity business self.
Those skilled in the art, after considering description and putting into practice invention disclosed herein, will readily occur to other embodiment of the present invention.The application is intended to any modification of the present invention, purposes or adaptations, and these modification, purposes or adaptations are followed the general principle of the present invention and include the undocumented known general knowledge in the art of the disclosure or conventional techniques means.Description and embodiments is considered only as exemplary, and the true scope of the present invention and spirit are pointed out by claim below.
It should be appreciated that the invention is not limited in precision architecture described above and illustrated in the accompanying drawings, and various amendment and change can carried out without departing from the scope.The scope of the present invention is only limited by appended claim.
Claims (16)
1. an event triggering method, it is characterised in that including:
Record second data relevant to second event；
According to the first data that described second data query the first event is relevant；
Related data between the first event and described second event according to described second data and described first data acquisition；
The 3rd event is triggered according to described related data.
2. method according to claim 1, it is characterised in that described second event is the message that the second issued transaction triggers.
3. method according to claim 1, it is characterised in that described first event is the message that the first issued transaction triggers.
4. method according to claim 1, it is characterised in that the operation of related data between the first event and described second event according to described second data and described first data acquisition includes:
The fluctuation information in time limit when occurring to described second event when occurring from described first event with described first data acquisition presupposed information according to described second data.
5. method according to claim 1, it is characterised in that:
Described second event is that the return of goods receiving user trigger message, and described second data include described return of goods and trigger the merchandise news being intended to move back commodity that message is targeted；
Described first event is that described user buys the described commodity that are intended to move back, and described first data include described user and buy described sequence information when being intended to move back commodity；
Described related data includes described desire and moves back the price fluctuation information in time limit when commodity occur to described second event when occurring from described first event；
Trigger the 3rd event according to described related data to include:
Judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；And
When receiving the confirmation that difference is returned in described user application, carry out reimbursement according to the difference of the purchasing price of the described commodity being intended to and moving back Yu present price.
6. the method processing the return of goods, it is characterised in that including:
The commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase；
According to described price fluctuation information, described reimbursement system judges that whether described user is because price fluctuation reason is returned goods；
When described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
When transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
7. method according to claim 6, it is characterised in that the operation of the commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase includes:
Described reimbursement system is intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user, and described sequence information includes correct-distribute time and the purchasing price of described commodity；
Described reimbursement system judges that described commodity are in the online shopping mall of preassignment, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtains the price fluctuation information of described commodity according to judged result.
8. method according to claim 7, it is characterised in that reimbursement system obtains the operation of the sequence information that user is intended to commodity and the correspondence moved back and includes by inquiring about form ordering system:
Described reimbursement system is by monitoring the behavior that the trigger message monitoring user of the return of goods page for buyer's return of goods initiates to return goods, and described reimbursement system obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back；Or
The Return Application monitoring Client-initiated return of goods behavior that described reimbursement system is submitted to by receiving user, obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back.
9. method according to claim 8, it is characterised in that described method also includes: according to the described correct-distribute time, described reimbursement system judges that described return of goods behavior is whether within the return of goods time limit promised to undertake.
10. method according to claim 6, it is characterised in that the operation of the commodity that reimbursement system is intended to move back by inquiring about form ordering system acquisition user price fluctuation information after point of purchase includes:
Described reimbursement system obtains user and is intended to the sequence information of commodity and the correspondence moved back, and described sequence information includes the payment time of described order and the purchasing price of the comprised commodity of described order；
From described form ordering system, described reimbursement system inquires about whether described user buys the commodity identical with the described commodity being intended to move back after described payment time；
If described user buys the commodity identical with the described commodity being intended to move back after described payment time, then user described in described reimbursement systematic comparison buys the purchasing price of the unit price of described identical goods and commodity described in described sequence information, using the price fluctuation information as described commodity of the result after comparing.
11. method according to claim 6, it is characterised in that:
It is constant that described price fluctuation information includes price reduction, rise in price and price；
According to described price fluctuation information, described reimbursement system judges that whether described user is because the operation that price fluctuation reason is returned goods includes, when described price fluctuation information is price reduction, then described reimbursement system judges that described user is because price fluctuation reason and returns goods.
12. an event triggering system, it is characterised in that including:
Second event processing unit, for recording second data relevant to second event；
First event query unit, for first data relevant according to described second data query the first event；
Related data acquiring unit, is used for the related data between the first event and described second event according to described second data and described first data acquisition；
3rd event trigger element, for triggering the 3rd event according to described related data.
13. system according to claim 12, it is characterised in that:
Described second event processing unit is used for, and when the return of goods receiving user trigger message, records described return of goods and triggers the merchandise news being intended to move back commodity that message is targeted；
Described first event query unit is used for, and user according to the described querying commodity information being intended to move back commodity buys described sequence information when being intended to move back commodity；
Described related data acquiring unit is used for, and according to the described merchandise news being intended to move back commodity and sequence information, obtains described desire and moves back the price fluctuation information in time limit when commodity occur to described second event when occurring from described first event；
Described 3rd event trigger element is used for:
Judge that whether described user is because price fluctuation reason is returned goods according to described price fluctuation information；
When judging described user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；And
When receiving the confirmation that difference is returned in described user application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
14. the system processing the return of goods, it is characterised in that including:
Price fluctuation information acquisition unit, obtains user for reimbursement system be intended to the commodity that move back price fluctuation information after point of purchase by inquiring about form ordering system；
According to described price fluctuation information, return reason analytic unit, judges that whether described user is because price fluctuation reason is returned goods for described reimbursement system；
Difference returns Tip element, for when described reimbursement system judges user because when price fluctuation reason is returned goods, pointing out described user can apply for returning difference；
Difference returns processing unit, and for when transaction system receives the confirmation that difference is returned in user's application, described reimbursement system carries out reimbursement according to the purchasing price of the described commodity being intended to and moving back and the difference of present price.
15. system according to claim 14, it is characterized in that, described price fluctuation information acquisition unit also includes: the first sequence information obtains subelement, be intended to the sequence information of commodity and the correspondence moved back by inquiring about form ordering system acquisition user for described reimbursement system, described sequence information includes correct-distribute time and the purchasing price of described commodity；
First sequence information obtains subelement, judge that described commodity are in the online shopping mall of preassignment for described reimbursement system, from selling whether price exists lower than described purchasing price in described correct-distribute time to the period of current time, obtain the price fluctuation information of described commodity according to judged result.
16. system according to claim 15, it is characterised in that:
Described first sequence information obtains subelement and is used for, described reimbursement system is by monitoring the behavior that the trigger message monitoring user of the return of goods page for buyer's return of goods initiates to return goods, and described reimbursement system obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back；Or
The Return Application monitoring Client-initiated return of goods behavior that described reimbursement system is submitted to by receiving user, obtains user according to described return of goods behavior from described form ordering system and is intended to the sequence information of commodity and the correspondence moved back；
Described system also includes time limit judging unit of returning goods, and judges that described return of goods behavior is whether within the return of goods time limit promised to undertake for described reimbursement system according to the described correct-distribute time.
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| CN112200675B (en) * | 2020-10-14 | 2024-04-05 | 中国联合网络通信集团有限公司 | Block chain-based transaction method, seller node system, equipment and medium |
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