WO2020024454A1

WO2020024454A1 - Time information acquisition method and apparatus, and readable storage medium

Info

Publication number: WO2020024454A1
Application number: PCT/CN2018/111494
Authority: WO
Inventors: 蔡灵敏
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-07-31
Filing date: 2018-10-23
Publication date: 2020-02-06
Also published as: CN109246184B; CN109246184A

Abstract

The embodiments of the present application provide a time information acquisition method and apparatus, and a readable storage medium. The method comprises: screening users according to a specified service type to determine a candidate user; acquiring network usage data of the candidate user; determining an active time period of the candidate user according to the network usage data; and determining an appointment time of the candidate user according to the active time period. Since a candidate user is in a non-working state in an active time period, and the user is not in a rest state, an appointment time, determined according to the active time period, of the candidate user is a time where the candidate user can accept an incoming call, thereby facilitating the improvement of the accuracy of the determined appointment time. Moreover, when an agent contacts the candidate user according to the appointment time, no inconvenience is brought to the candidate user, so as to facilitate the improvement of the user experience.

Description

Time information acquisition method, device and readable storage medium

This application claims the priority of a Chinese patent application filed on July 31, 2018 with the Chinese Patent Office, application number 201810856874.5, and the invention name "a method, device, and readable storage medium for obtaining time information". Citations are incorporated in this application.

Technical field

The present application relates to the field of computer technology, and in particular, to a method, an apparatus, and a readable storage medium for acquiring time information.

Background technique

At present, service providers will actively contact users with agents to make business recommendations. In the prior art, when the appointment time arrives in the background, the corresponding user is pushed to the computer used by the agent, so that the agent can contact the user to make business recommendations. However, in general, the back office allocates appointment time to users randomly, or simply allocates appointment time to users based on night and day, but each user has different living habits, which leads to poor accuracy of appointment time. When users contact, the user experience is poor.

Application content

In view of this, the present application provides a time information acquisition method, device, and readable storage medium to improve the accuracy of the appointment time.

Specifically, this application is implemented through the following technical solutions:

In a first aspect, the present application provides a method for acquiring time information, which method includes:

Filter users according to the specified service type to determine candidate users;

Acquiring network usage data of the candidate user;

Determining an active time period of the candidate user according to the network usage data;

Determining a reservation time of the candidate user according to the active time period.

Optionally, the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.

Optionally, determining the active time period of the candidate user according to the network usage data includes:

Counting time information in the network usage data; counting the number of the time information included in a plurality of preset time periods according to the time information; a preset time period that will include the largest number of the time information Determining an active time period of the candidate user; or,

Determining, according to the network usage data, a time period in which a specified type of application is used; and determining a time period in which the specified type of application is used as an active time period of the candidate user.

Optionally, determining the appointment time of the candidate user according to the active time period includes:

The appointment time of the candidate user is determined according to the active time period, the legal working day and the agent scheduling information.

Optionally, after determining the appointment time of the candidate user, the method further includes:

Storing information of agents, information of the candidate user, and appointment time of the candidate user;

When the appointment time comes, the information of the candidate user is pushed to a telephone platform used by the agent.

In a second aspect, the present application provides a time information acquisition device, where the device includes:

A user acquisition module for determining candidate users who need to be recommended;

A data acquisition module for acquiring network usage data of candidate users;

A determining module, configured to determine an active time period of the candidate user according to the network usage data;

A time acquisition module is configured to determine an appointment time of the candidate user according to the active time period.

Optionally, the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.

Optionally, when the determining module is configured to determine an active time period of the candidate user according to the network usage data, the determining module is specifically configured to:

Optionally, when the time acquisition module is used to determine the appointment time of the candidate user according to the active time period, the time acquisition module is specifically configured to:

Optionally, the apparatus further includes:

A storage module, configured to store the information of the agent, the information of the candidate user, and the appointment time of the candidate user after the time acquisition module determines the appointment time of the candidate user;

The pushing module is configured to push the information of the candidate user to a telephone platform used by the agent when the appointment time comes.

According to a third aspect, an embodiment of the present application provides a computer device including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the processor implements the method described in the first aspect. method.

According to a fourth aspect, an embodiment of the present application provides a computer non-volatile readable storage medium, where the computer non-volatile readable storage medium includes a stored program, wherein the computer is controlled when the program runs. The device on which the volatile readable storage medium is located executes the method as described in the first aspect above.

Any one of the above technical solutions has the following beneficial effects:

In the embodiment of the present application, the user is selected according to the specified service type to determine the candidate users that need to be recommended as reservation users. Then, according to the network usage data of the user, the active time period of the candidate users is determined, and then The active time period determines the preset time of the candidate user. Since the candidate user is in a non-working state during the active time period and is not used for a rest state, the reservation time of the candidate user determined according to the active time period is that the candidate user can The time of accepting an incoming call is conducive to improving the accuracy of the time reservation, and when the agent contacts the candidate user according to the reservation time, it will not cause inconvenience to the candidate user, and is beneficial to improving the user experience.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a schematic flowchart of a time information acquisition method according to an embodiment of the present application;

FIG. 2 is a schematic structural diagram of a time information acquisition device according to an embodiment of the present application; FIG.

FIG. 3 is a schematic structural diagram of another time information acquiring apparatus according to an embodiment of the present application.

detailed description

Exemplary embodiments will be described in detail herein, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of devices and methods consistent with certain aspects of the application as detailed in the appended claims.

The terminology used in this application is for the purpose of describing particular embodiments only and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and / or" as used herein refers to and includes any or all possible combinations of one or more of the associated listed items.

Depending on the context, the word "if" as used herein can be interpreted as "at" or "when" or "in response to determination".

FIG. 1 is a schematic flowchart of a time information acquisition method according to an embodiment of the present application. As shown in FIG. 1, the method includes the following steps:

101. Filter users according to a specified service type to determine candidate users.

Specifically, the candidate user is a user who needs to recommend a service. For example, a user whose service is about to expire may be determined as a candidate user, or when there are certain preferential services, the service is only open to certain users, that is, designated services. Types can be services that are about to expire for users and services that are only open to specific users (such as old users or VIP users). At this time, some users can be determined as candidate users. The way to determine candidate users can be determined according to actual needs. The setting is not specifically limited here, and the specific designated service type can be set according to actual needs, and is not specifically limited here.

In a feasible implementation, the background server may periodically screen out users whose services are about to expire, as candidate users who need to be recommended, that is, reserved users. For example, you can filter at a specified time each day. As another example, according to the service expiration time T of the user, the user (ie, T-4) 4 days before the service expiration can be obtained.

102. Obtain network usage data of a candidate user.

Specifically, the network usage data can reflect the time period in which the user is in a non-working state, or the time period in which the user is not in a rest state, or the time period in which the user is in entertainment, so it is necessary to obtain the network usage of the candidate user. Situational data in order to determine the active time period of the candidate user.

103. Determine an active time period of the candidate user according to the network usage data.

Specifically, with the rapid development of smart devices and networks, the daily life and work of users are closely related to the network, and the applications used by users are different when they are working and when they are not working, or users When they are working and when they are not working, the content sent by instant messaging software is different. For example, when the user is working, the user may just use the network to find information, or use instant messaging software to send work-related information. Content, when the user is in non-working state, the user may use the network to find some content that is completely unrelated to work, or use IM software to send some content that is not related to work. For example, when the user is in working state, the user may only Using work-related applications, when the user is in non-working state, the user may only use applications that are completely unrelated to work, so the network usage data of the candidate user needs to be obtained to determine the candidate based on the user's network usage data User active time .

104. Determine an appointment time of the candidate user according to the active time period.

Specifically, since the candidate user is in a non-working state during an active time period and is not used for a rest state, the reservation time of the candidate user determined according to the active time period is a time when the candidate user can accept an incoming call, which is conducive to improving the appointment. The accuracy of the time, and when the agent contacts the candidate user according to the reserved time, it will not cause inconvenience to the candidate user, which is beneficial to improving the user experience.

In a feasible embodiment, the network usage data includes at least one of the following: session records, phone records, and Internet records of instant messaging software.

For example, the session record of the communication software may be a WeChat session record. Among the WeChat session records, phone records, and Internet records, each record includes corresponding time information, so the user's active time period can be determined based on the above records. It should be noted that the network usage data of the candidate users can be obtained from the third party or from the local database in addition to the above records, and the method of obtaining the network usage data of the candidate users is not described here. Specific limitations.

In a feasible embodiment, when implementing step 103, the following two solutions may be implemented:

Solution 1: Count the time information in the network usage data; count the number of time information included in multiple preset time periods based on the time information; determine the preset time period with the largest number of time information as candidate users Active time period.

For example, divide the 24 hours of each day into 24 time periods in units of 1 hour. According to the time information contained in the records of the user's network usage data, if the network usage data contains a certain time period, the The count of the time period is increased by 1, and so on, so that the total count value of each time period can be obtained. Finally, the total count value can be sorted in ascending order, and the time period corresponding to the largest total count value can be used as the active time period of the user.

Solution 2: According to the network usage data, determine the time period for the application of the specified type; determine the time period for the application of the specified type as the active time period of the candidate user.

For example, the user ’s use of certain applications is used to subdivide the user ’s time period of mobile phone use. For example, the time period of mobile phone use is divided into a period of strong interference and a period of weak interference. The period of strong interruption can be the period during which users use entertainment software less during the weekdays (may be in meetings, etc.) and the period of time when users frequently play games (interrupted games can also cause users to be dissatisfied). The weak time period is the time period for users to perform general entertainment (chat on WeChat, watch videos, etc.), so the user's active time period can be determined by the above-mentioned division method.

In a feasible embodiment, when the candidate user's appointment time is determined according to the acquisition time period, the appointment time of the candidate user can be determined according to the active time period, the legal working day, and agent scheduling information.

For example, the active time period of a candidate user in a certain day on a legal working day can be used as the appointment time.

In a feasible embodiment, after the candidate user's appointment time is determined, the agent's information, the candidate user's information, and the corresponding appointment time are stored. When the appointment time comes, the candidate user's information is pushed to The phone platform used by the assigned agents, so that agents can contact candidate users and make business recommendations based on the pushed information.

FIG. 2 is a schematic structural diagram of a time information acquiring device according to an embodiment of the present application. As shown in FIG. 2, the device includes:

A user acquisition module 21, configured to determine candidate users who need to be recommended;

A data acquisition module 22, configured to acquire network usage data of candidate users;

A determining module 23, configured to determine an active time period of a candidate user according to network usage data;

The time acquisition module 24 is configured to determine the appointment time of the candidate user according to the active time period.

In a feasible implementation, the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.

In a feasible implementation manner, when the determining module 23 is configured to determine an active time period of a candidate user according to network usage data, it is specifically configured to:

Count time information in network usage data; count the number of time information included in multiple preset time periods based on the time information; determine the preset time period that includes the most number of time information as the active time period of the candidate user ;or,

According to the network usage data, determine the time period during which the specified type of application is used; determine the time period during which the specified type of application is used as the active time period for the candidate user.

In a feasible implementation manner, the time obtaining module 24 is configured to determine an appointment time of a candidate user according to an active time period, including:

According to the active time period, legal working days, and agent scheduling information, the appointment time of the candidate user is determined.

In a feasible implementation, the device further includes a storage module and a push module.

The storage module is configured to store the information of the agent, the information of the candidate user, and the appointment time of the candidate user after the appointment time of the candidate user is determined by the time acquisition module 24; when the appointment time comes, push the information of the candidate user to the agent The phone platform used.

Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be described in detail here.

In the embodiment of the present application, the user is selected according to the specified service type to determine the candidate users that need to be recommended as reservation users. Then, according to the network usage data of the user, the active time period of the candidate users is determined, and then Active time period, to determine the preset time of the candidate user. Since the candidate user is in a non-working state and is not in a rest state during the active time period, the appointment time of the candidate user determined according to the active time period is that the candidate user can The time of accepting an incoming call is conducive to improving the accuracy of the appointment time, and when the agent contacts the candidate user according to the appointment time, it does not cause inconvenience to the candidate user and is beneficial to improving the user experience.

FIG. 3 is a schematic structural diagram of another time information acquiring apparatus according to an embodiment of the present application. For example, the apparatus 2000 may be a mobile phone, a tablet device, a personal digital assistant, and the like.

As shown in FIG. 3, referring to FIG. 3, the device 2000 may include one or more of the following components: a processing component 2002, a memory 2004, a power component 2006, a multimedia component 2008, an audio component 2010, and an input / output (I / O) interface 2012, sensor component 2014, and communication component 2016.

The processing component 2002 generally controls overall operations of the device 2000, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing element 2002 may include one or more processors 2020 to execute instructions to complete all or part of the steps of the method described above. In addition, the processing component 2002 may include one or more modules to facilitate the interaction between the processing component 2002 and other components. For example, the processing component 2002 may include a multimedia module to facilitate the interaction between the multimedia component 2008 and the processing component 2002.

The memory 2004 is configured to store various types of data to support operation at the device 2000. Examples of such data include instructions for any application or method operating on the device 2000, contact data, phone book data, messages, pictures, videos, and so on. The memory 2004 may be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), Programming read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

The power component 2006 provides power to various components of the device 2000. The power component 2006 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the device 2000.

The multimedia component 2008 includes a screen that provides an output interface between the device 2000 and a user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor can not only sense the boundary of a touch or slide action, but also detect duration and pressure related to the touch or slide operation. In some embodiments, the multimedia component 2008 includes a front camera and / or a rear camera. When the device 2000 is in an operation mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.

The audio component 2010 is configured to output and / or input audio signals. For example, the audio component 2010 includes a microphone (MIC). When the device 2000 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive an external audio signal. The received audio signal may be further stored in the memory 2004 or transmitted via the communication component 2016. In some embodiments, the audio component 2010 further includes a speaker for outputting audio signals.

The I / O interface 2012 provides an interface between the processing component 2002 and a peripheral interface module. The peripheral interface module may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.

The sensor component 2014 includes one or more sensors for providing status assessment of various aspects of the device 2000. For example, the sensor component 2014 can detect the on / off state of the device 2000 and the relative positioning of the components, such as the display and keypad of the device 2000. The sensor component 2014 can also detect the change of the position of the device 2000 or a component of the device 2000. The user The presence or absence of contact with the device 2000, the orientation or acceleration / deceleration of the device 2000, and the temperature change of the device 2000. The sensor component 2014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. The sensor component 2014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor component 2014 may further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

The communication component 2016 is configured to facilitate wired or wireless communication between the device 2000 and other devices. The device 2000 may access a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof. In one exemplary embodiment, the communication section 2016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, the communication component 2016 further includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.

In an exemplary embodiment, the device 2000 may be implemented by one or more application-specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable A gate array (FPGA), controller, microcontroller, microprocessor, or other electronic component is implemented to perform the method shown in FIG.

In an exemplary embodiment, a computer non-volatile readable storage medium including instructions, such as a memory 2004 including instructions, may be executed by the processor 2020 of the device 2000 to complete the foregoing method. For example, the computer non-volatile readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. Among them, the processor 2020 is configured to: filter users according to a specified service type to determine candidate users; obtain network usage data of the candidate users; determine active periods of the candidate users based on the network usage data; Segment to determine the appointment time of the candidate user.

In a feasible implementation, when the processor 2020 is configured to determine an active time period of a candidate user according to network usage data, the processor 2020 may be implemented in the following manner:

In a feasible embodiment, when the processor 2020 is configured to determine the appointment time of the candidate user according to the active time period, the processor 2020 may be implemented in the following ways:

The specific manner in which the processor 2020 executes operations in the foregoing embodiments has been described in detail in the embodiments regarding the method, and will not be described in detail here.

The computer nonvolatile readable storage medium stores a computer program for executing: determining a candidate user who needs to be recommended; determining an active time period of the candidate user; and determining an appointment time of the candidate user according to the active time period.

In a feasible embodiment, when the computer program is used to execute the determination of the active time period of the candidate user based on the network usage data, it can be implemented in the following ways:

In a feasible embodiment, when the computer program is used to determine the appointment time of the candidate user according to the active time period, it can be implemented in the following ways:

An embodiment of the present application also provides a computer device. The computer device includes a memory and a processor. The memory is used to store information including program instructions. The processor is used to control the execution of the program instructions. The program instructions are implemented when the program instructions are loaded and executed by the processor. The following steps: filter users according to the specified service type to determine candidate users; obtain network usage data of candidate users; determine the active time period of candidate users based on the network usage data; determine the candidate user's Appointment.

Optionally, the network usage data includes at least one of the following: session records, phone records, and online records of instant messaging software.

Optionally, when the program instructions are loaded and executed by the processor, the following steps are further implemented: counting time information in the network usage data; counting the number of time information included in a plurality of preset time periods according to the time information; including time The preset time period with the largest number of information is determined as the active time period of the candidate user; or, based on the network usage data, the time period during which the specified type of application is used is determined; the time period during which the specified type of application is used Determine the active time period as a candidate user.

Optionally, when the program instructions are loaded and executed by the processor, the following steps are also implemented: determining the appointment time of the candidate user according to the active time period, the legal working day, and the agent scheduling information.

Optionally, when the program instructions are loaded and executed by the processor, the following steps are further implemented: after determining the candidate user's appointment time, storing the information of the agent, the candidate user's information, and the candidate user's appointment time; when the appointment time comes, Push candidate user information to the phone platform used by agents.

An embodiment of the present application further provides a computer non-volatile readable storage medium, where the computer non-volatile readable storage medium includes a stored program, where the computer non-volatile readable storage medium is located when the program runs. The device performs the following steps: filters users to determine candidate users according to the specified service type; obtains network usage data of candidate users; determines active time periods of candidate users based on network usage data; determines candidates based on active time periods User's appointment time.

Optionally, when the program is running, the device that controls the computer's non-volatile readable storage medium further performs the following steps: counting time information in the network usage data; and counting time information included in multiple preset time periods according to the time information Determine the preset time period that includes the most number of time information as the active time period of the candidate user; or determine the time period in which the specified type of application is used according to the network usage data; The time period during which the application is used is determined as the active time period of the candidate user.

Optionally, when the program is running, the device that controls the computer's non-volatile readable storage medium further performs the following steps: determining the appointment time of the candidate user according to the active time period, the legal working day, and agent scheduling information.

Optionally, when the program is running, the device that controls the computer's non-volatile readable storage medium further performs the following steps: after determining the candidate user's appointment time, storing agent information, candidate user information, and candidate user appointment time ; When the appointment time comes, push the information of the candidate user to the phone platform used by the agent.

The specific manner in which the computer program performs operations in the foregoing embodiments has been described in detail in the embodiments regarding the method, and will not be described in detail here.

Those skilled in the art will readily contemplate other embodiments of the present disclosure after considering the specification and practicing the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of this disclosure that conform to the general principles of this disclosure and include the common general knowledge or conventional technical means in the technical field not disclosed by this disclosure. . It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It should be understood that the present disclosure is not limited to the precise structure that has been described above and illustrated in the drawings, and various modifications and changes can be made without departing from the scope thereof. The scope of the disclosure is limited only by the following claims.

Claims

A method for acquiring time information, characterized in that the method includes:

Filter users according to the specified service type to determine candidate users;

Acquiring network usage data of the candidate user;

Determining an active time period of the candidate user according to the network usage data;

Determining a reservation time of the candidate user according to the active time period.
The method of claim 1, wherein the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.
The method of claim 1, wherein determining the active time period of the candidate user based on the network usage data comprises:

Counting time information in the network usage data; counting the number of the time information included in a plurality of preset time periods according to the time information; a preset time period that will include the largest number of the time information Determining an active time period of the candidate user; or,

Determining, according to the network usage data, a time period in which a specified type of application is used; and determining a time period in which the specified type of application is used as an active time period of the candidate user.
The method according to any one of claims 1 to 3, wherein determining the appointment time of the candidate user according to the active time period comprises:

The appointment time of the candidate user is determined according to the active time period, legal working days, and agent scheduling information.
The method according to claim 1, wherein after determining the appointment time of the candidate user, the method further comprises:

Storing information of agents, information of the candidate user, and appointment time of the candidate user;

When the appointment time comes, the information of the candidate user is pushed to a telephone platform used by the agent.
A time information acquisition device, characterized in that the device includes:

A user acquisition module for determining candidate users who need to be recommended;

A data acquisition module for acquiring network usage data of candidate users;

A determining module, configured to determine an active time period of the candidate user according to the network usage data;

A time acquisition module is configured to determine an appointment time of the candidate user according to the active time period.
The apparatus according to claim 6, wherein the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.
The apparatus according to claim 6, wherein when the determining module is configured to determine an active time period of the candidate user according to the network usage data, the determining module is specifically configured to:

Counting time information in the network usage data; counting the number of the time information included in a plurality of preset time periods according to the time information; a preset time period that will include the largest number of the time information Determining an active time period of the candidate user; or,

Determining, according to the network usage data, a time period in which a specified type of application is used; and determining a time period in which the specified type of application is used as an active time period of the candidate user.
The device according to any one of claims 6 to 8, wherein when the time acquisition module is used to determine the appointment time of the candidate user according to the active time period, the time acquisition module is specifically configured to:

The appointment time of the candidate user is determined according to the active time period, the legal working day and the agent scheduling information.
The device according to claim 6, further comprising:

A storage module, configured to store the information of the agent, the information of the candidate user, and the appointment time of the candidate user after the time acquisition module determines the appointment time of the candidate user;

The pushing module is configured to push the information of the candidate user to a telephone platform used by the agent when the appointment time comes.
A computer device includes a memory and a processor, where the memory is used to store information including program instructions, the processor is used to control the execution of the program instructions, and the program instructions are loaded by the processor And implement the following steps when executed:

Filter users according to the specified service type to determine candidate users;

Acquiring network usage data of the candidate user;

Determining an active time period of the candidate user according to the network usage data;

Determining a reservation time of the candidate user according to the active time period.
The computer device according to claim 11, wherein the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.
The computer device according to claim 11, wherein when the program instructions are loaded and executed by the processor, the following steps are further implemented:

Counting time information in the network usage data; counting the number of the time information included in a plurality of preset time periods according to the time information; a preset time period that will include the largest number of the time information Determining an active time period of the candidate user; or,

Determining, according to the network usage data, a time period in which a specified type of application is used; and determining a time period in which the specified type of application is used as an active time period of the candidate user.
The computer device according to any one of claims 11 to 13, wherein when the program instructions are loaded and executed by the processor, the following steps are further implemented:

The appointment time of the candidate user is determined according to the active time period, legal working days, and agent scheduling information.
The computer device according to claim 11, wherein when the program instructions are loaded and executed by the processor, the following steps are further implemented:

After determining the appointment time of the candidate user, storing information of the agent, the information of the candidate user, and the appointment time of the candidate user;

When the appointment time comes, the information of the candidate user is pushed to a telephone platform used by the agent.
A computer non-volatile readable storage medium, characterized in that the computer non-volatile readable storage medium includes a stored program, wherein the computer is non-volatile readable when the program is run Perform the following steps on the device where the storage medium is located:

Filter users according to the specified service type to determine candidate users;

Acquiring network usage data of the candidate user;

Determining an active time period of the candidate user according to the network usage data;

Determining a reservation time of the candidate user according to the active time period.
The computer non-volatile readable storage medium according to claim 16, wherein the network usage data includes at least one of the following:

Instant messaging session records, phone records and Internet records.
The computer non-volatile readable storage medium according to claim 16, wherein, when the program is running, controlling a device where the computer non-volatile readable storage medium is located further performs the following steps:

Counting time information in the network usage data; counting the number of the time information included in a plurality of preset time periods according to the time information; a preset time period that will include the largest number of the time information Determining an active time period of the candidate user; or,

Determining, according to the network usage data, a time period in which a specified type of application is used; and determining a time period in which the specified type of application is used as an active time period of the candidate user.
The computer non-volatile readable storage medium according to any one of claims 16 to 18, wherein, when the program runs, controlling a device where the computer non-volatile readable storage medium is located further executes step:

The appointment time of the candidate user is determined according to the active time period, legal working days, and agent scheduling information.
The computer non-volatile readable storage medium according to claim 16, wherein, when the program is running, controlling a device where the computer non-volatile readable storage medium is located further performs the following steps:

After determining the appointment time of the candidate user, storing information of the agent, the information of the candidate user, and the appointment time of the candidate user;

When the appointment time comes, the information of the candidate user is pushed to a telephone platform used by the agent.