WO2020024435A1 - Procédé et système de traitement d'informations - Google Patents

Procédé et système de traitement d'informations Download PDF

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Publication number
WO2020024435A1
WO2020024435A1 PCT/CN2018/110587 CN2018110587W WO2020024435A1 WO 2020024435 A1 WO2020024435 A1 WO 2020024435A1 CN 2018110587 W CN2018110587 W CN 2018110587W WO 2020024435 A1 WO2020024435 A1 WO 2020024435A1
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Prior art keywords
scenario
user data
interrupted
background server
outbound
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PCT/CN2018/110587
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English (en)
Chinese (zh)
Inventor
蔡灵敏
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平安科技（深圳）有限公司
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Publication of WO2020024435A1 publication Critical patent/WO2020024435A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it

Definitions

  • the present application relates to the field of computer technology, and in particular, to an information processing method and system.
  • the present application provides an information processing method and system to interrupt users who do not need to make outgoing calls.
  • this application provides an information processing method.
  • the method is applied to a system including a background server and an outbound call platform.
  • the method includes:
  • the background server obtains user data to be interrupted
  • the outbound platform performs an automatic outbound call according to the updated outbound user list.
  • the present application provides an information processing system, which includes a background server and an outbound platform;
  • the background server is configured to obtain user data to be interrupted
  • the background server configured to push the user data to the outbound platform
  • the outbound calling platform is configured to update an outbound calling user list according to the received user data
  • the outbound calling platform is configured to perform automatic outbound calling according to the updated outbound user list.
  • an embodiment of the present application provides a computer device including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement the first Aspect of the method.
  • an embodiment of the present application provides a computer non-volatile readable storage medium, which is characterized in that the computer non-volatile readable storage medium includes a stored program, and where the program is controlled when the program is run
  • the device on which the computer non-volatile readable storage medium is located executes the method according to the first aspect.
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 1 is a schematic flowchart of an information processing method according to an embodiment of the present application
  • FIG. 2 is a schematic flowchart of another information processing method according to an embodiment of the present application.
  • FIG. 3 is a schematic structural diagram of an information processing system according to an embodiment of the present application.
  • FIG. 4 is a schematic flowchart of another information processing method according to an embodiment of the present application.
  • FIG. 5 is a schematic structural diagram of a background server according to an embodiment of the present application.
  • FIG. 6 is a schematic flowchart of another information processing method according to an embodiment of the present application.
  • FIG. 7 is a schematic structural diagram of an outbound call platform according to an embodiment of the present application.
  • FIG. 8 is a schematic structural diagram of another background server according to an embodiment of the present application.
  • FIG. 9 is a schematic structural diagram of another outbound calling platform provided by an embodiment of the present application.
  • FIG. 1 is a schematic flowchart of an information processing method according to an embodiment of the present application. The method is applied to a system including a background server and an outbound call platform. The method includes the following steps:
  • the background server obtains user data to be interrupted.
  • the background server pushes user data to the outbound platform.
  • the outbound calling platform updates the outbound calling user list according to the received user data.
  • the outbound platform performs an automatic outbound call according to the updated outbound user list.
  • the user data to be interrupted corresponds to a user who does not need to make an outbound call, that is, the user data to be interrupted is user data that no longer performs an automatic outbound call.
  • the outbound platform does not Then, an outbound call is performed to the user corresponding to the above user data, and the background server sends the above user data to the outbound platform, so that the outbound platform can update the outbound user list according to the above user data, and the outbound platform can then update the user based on the updated user.
  • the list performs automatic outbound calls.
  • the outbound platform Since the updated outbound user list no longer includes users corresponding to the user data to be interrupted, the outbound platform only needs to continue to perform automatic outbound calls based on the updated outbound user list.
  • a user who makes an outbound call initiates a call and interrupts users who do not need to make an outbound call, which is conducive to improving the hit rate of automatic outbound calls.
  • the background server and the outbound platform can be set in the same device or separately.
  • the specific setting method can be set according to actual needs, and is not specifically limited here.
  • the outbound user list can also be stored in the background server. After the background server obtains the user data to be interrupted, it directly updates the outbound user list. The user list is sent to the outbound platform, so that the outbound platform performs an automatic outbound call according to the received outbound user list.
  • the specific implementation can be set according to actual needs, and is not specifically limited here.
  • FIG. 2 is a schematic flowchart of another information processing method according to an embodiment of the present application. As shown in FIG. 2, when step 101 is performed, the following steps may be implemented:
  • the background server obtains a scene that needs to be interrupted.
  • the background server determines the user data to be interrupted according to the scene where the interruption is needed.
  • the scene information that needs to be interrupted can be configured in the background server in advance.
  • the background server can periodically obtain the user data generated during the period according to the scenes that need to be interrupted, and then determine whether the user data is to be interrupted according to the user data.
  • User data In practical applications, the above period can be set to 1 minute.
  • the scenarios that need to be interrupted include: an active consultation scenario and a network online transaction service scenario.
  • step 202 after determining that the scene to be interrupted is an active consultation scenario and a network online service scenario, in step 202, when the scene that needs to be interrupted is an active consultation scenario, the background server will The acquired user data is used as the user data to be interrupted.
  • the background server uses the user data entered by the user as the user data to be interrupted.
  • the background server may determine whether it is an active consultation scenario or an online service scenario according to the current scenario.
  • the background server can obtain the content of the call, and obtain the user data according to the content of this consultation, and use the obtained user data as the user data to be interrupted.
  • the scenario is an online business scenario
  • the background server can obtain The user data entered by the user during the online transaction process, and the user data entered by the user is used as the user data to be interrupted.
  • the active consultation scenario includes a scenario corresponding to a user actively calling;
  • the online transaction service scenario includes a corresponding scenario when online vehicle insurance services are processed.
  • the user data to be interrupted when the scenario requiring interruption is an active consultation scenario, includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is to be handled online During a business scenario, the user data to be interrupted includes the phone number, license plate number, and scenario information used to indicate that the scenario is an online business scenario.
  • the user's active call is received.
  • the user's phone number and scene information that is, the scene corresponding to the user's active call
  • the background server interrupts according to the recorded information and needs.
  • the scene information determines whether the user is a user to be interrupted.
  • the phone number or license plate number entered by the user will be received.
  • the back-end server will receive the user's phone number, license plate number, and scenario information (that is, the online online business scenario).
  • the background server judges whether the user is a user to be interrupted according to the recorded information and scene information that needs to be interrupted.
  • the background server can obtain user data corresponding to the user to be interrupted after determining the user to be interrupted, and then the background server can use the interface with the outbound platform to update the user data to be interrupted, such as The phone number is pushed to the outbound platform.
  • the user data includes, but is not limited to, the user's phone number.
  • the specific situation can be set according to actual needs. For example, if the user pays attention to the public number of the outbound platform, the personal information can be Pay attention to the username of the public account.
  • the outbound platform updates the outbound user list according to the received user data to be interrupted.
  • the outbound platform may be in the outbound user list. Delete the record containing the user data to be interrupted, or the outbound platform can also mark the invalid user data in the outbound user list as invalid.
  • the specific update method is not specifically limited here, and the outbound platform is external
  • automatic outgoing calls are performed according to the updated outgoing user list. In this way, automatic outgoing calls to user data that needs to be interrupted can be avoided, which is conducive to improving the hit rate of automatic outgoing calls.
  • FIG. 3 is a schematic structural diagram of an information processing system according to an embodiment of the present application. As shown in FIG. 3, the system includes a background server 31 and an outbound platform 32;
  • the background server 31 is configured to obtain user data to be interrupted
  • the background server 31 is configured to push user data to the outbound platform 32;
  • the outbound calling platform 32 is configured to update the outbound calling user list according to the received user data
  • the outbound calling platform 32 is configured to perform automatic outbound calling according to the updated outbound calling user list.
  • the background server 31 when configured to obtain user data to be interrupted, it is specifically configured to:
  • the background server 31 obtains a scene that needs to be interrupted
  • the background server 31 determines the user data to be interrupted according to the scene that needs to be interrupted.
  • the background server 31 when used to determine the user data to be interrupted according to the scenario that needs to be interrupted, it is specifically used to:
  • the background server uses the user data obtained during this consultation as the user data to be interrupted;
  • the background server treats the user data entered by the user as the user data to be interrupted.
  • the active consultation scenario includes a scenario corresponding to a user actively calling;
  • the online transaction service scenario includes a corresponding scenario when online vehicle insurance services are processed.
  • the user data to be interrupted when the scenario requiring interruption is an active consultation scenario, includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is to be handled online During a business scenario, the user data to be interrupted includes the phone number, license plate number, and scenario information used to indicate that the scenario is an online business scenario.
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 4 is a schematic flowchart of another information processing method according to an embodiment of the present application. The method is executed on a background server. As shown in FIG. 4, the method includes the following steps:
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 5 is a schematic structural diagram of a background server according to an embodiment of the present application. As shown in FIG. 5, the background server includes:
  • the obtaining unit 51 is configured to obtain user data to be interrupted.
  • the sending unit 52 is configured to push user data to the outbound platform.
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 6 is a schematic flowchart of another information processing method according to an embodiment of the present application. The method is executed on an outbound platform. The method includes the following steps:
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 7 is a schematic structural diagram of an outbound call platform according to an embodiment of the present application. As shown in FIG. 7, the outbound call platform includes:
  • the receiving unit 71 is configured to receive user data to be interrupted sent by a background server.
  • the updating unit 72 is configured to update the outgoing call user list according to the user data.
  • the outgoing call unit 73 is configured to perform automatic outgoing call according to the updated outgoing call user list.
  • the background server pushes the user data to the outbound platform, and the outbound platform updates the outbound user list according to the user data, so that the outbound platform can update according to the update.
  • the outgoing call user list automatically performs outgoing calls. Since the user data to be interrupted corresponds to users who do not need to make outgoing calls again, the outgoing call platform makes outgoing calls based on the outgoing call user list. Therefore, the outgoing call platform makes external calls based on the user data to be interrupted. After the calling user list is updated, the updated user list no longer includes users corresponding to the user data to be interrupted, so the above method can be used to interrupt users who do not need to be called again.
  • FIG. 8 is a schematic structural diagram of another background server provided by an embodiment of the present application.
  • the background server 2000 may include one or more of the following components: a processing component 2002, a memory 2004, a power supply component 2006, and a multimedia component 2008. , Audio component 2010, input / output (I / O) interface 2012, sensor component 2014, and communication component 2016.
  • the processing component 2002 generally controls the overall operations of the background server 2000, such as operations associated with display, phone calls, data communications, camera operations, and recording operations.
  • the processing element 2002 may include one or more processors 2020 to execute instructions to complete all or part of the steps of the method described above.
  • the processing component 2002 may include one or more modules to facilitate the interaction between the processing component 2002 and other components.
  • the processing component 2002 may include a multimedia module to facilitate the interaction between the multimedia component 2008 and the processing component 2002.
  • the memory 2004 is configured to store various types of data to support the operation of the background server 2000. Examples of these data include instructions for any application or method for operating on the background server 2000, contact data, phone book data, messages, pictures, videos, and so on.
  • the memory 2004 may be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), Programming read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.
  • SRAM static random access memory
  • EEPROM electrically erasable programmable read-only memory
  • EPROM Programming read-only memory
  • PROM programmable read-only memory
  • ROM read-only memory
  • magnetic memory flash memory
  • flash memory magnetic disk or optical disk.
  • the power component 2006 provides power to various components of the background server 2000.
  • the power component 2006 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the background server 2000.
  • the multimedia component 2008 includes a screen that provides an output interface between the background server 2000 and the user.
  • the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user.
  • the touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor can not only sense the boundary of a touch or slide action, but also detect duration and pressure related to the touch or slide operation.
  • the multimedia component 2008 includes a front camera and / or a rear camera. When the device 2000 is in an operation mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.
  • the audio component 2010 is configured to output and / or input audio signals.
  • the audio component 2010 includes a microphone (MIC).
  • the microphone is configured to receive an external audio signal.
  • the received audio signal may be further stored in the memory 2004 or transmitted via the communication component 2016.
  • the audio component 2010 further includes a speaker for outputting audio signals.
  • the I / O interface 2012 provides an interface between the processing component 2002 and a peripheral interface module.
  • the peripheral interface module may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
  • the sensor component 2014 includes one or more sensors for providing status evaluation of various aspects for the background server 2000.
  • the sensor component 2014 can detect the on / off status of the background server 2000 and the relative positioning of the components, such as the display and keypad of the background server 2000.
  • the sensor component 2014 can also detect the background server 2000 or a component of the background server 2000. The location changes, the presence or absence of the user's contact with the background server 2000, the orientation or acceleration / deceleration of the background server 2000, and the temperature change of the background server 2000.
  • the sensor component 2014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact.
  • the sensor component 2014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications.
  • the sensor component 2014 may further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
  • the communication component 2016 is configured to facilitate wired or wireless communication between the background server 2000 and other devices.
  • the background server 2000 can access a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof.
  • the communication section 2016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel.
  • the communication component 2016 further includes a near field communication (NFC) module to facilitate short-range communication.
  • the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
  • RFID radio frequency identification
  • IrDA infrared data association
  • UWB ultra wideband
  • Bluetooth Bluetooth
  • the background server 2000 may be implemented by one or more application-specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), The programming gate array (FPGA), controller, microcontroller, microprocessor, or other electronic components are implemented to perform the method shown in FIG. 4.
  • ASICs application-specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGA programming gate array
  • controller microcontroller, microprocessor, or other electronic components are implemented to perform the method shown in FIG. 4.
  • a computer non-volatile readable storage medium including instructions may be executed by the processor 2020 of the background server 2000 to complete the foregoing method.
  • the computer non-volatile readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
  • the processor 2020 is configured to: obtain user data to be interrupted; and push the user data to the outbound platform.
  • the processor 2020 when the processor 2020 is configured to obtain user data to be interrupted, the processor 2020 is specifically configured to: obtain a scene that needs to be interrupted; and determine the user data to be interrupted according to the scene that needs to be interrupted.
  • the processor 2020 is configured to determine the user data to be interrupted according to a scenario where interruption is required, and is specifically used to:
  • the scenario requiring interruption is an active consultation scenario
  • the user data obtained during this consultation is used as the user data to be interrupted
  • the scenario requiring interruption is an online service scenario
  • the user data input by the user is taken as the user data to be interrupted.
  • the active consultation scenario includes a scenario corresponding to a user actively calling;
  • the online transaction service scenario includes a corresponding scenario when online vehicle insurance services are processed.
  • the user data to be interrupted when the scenario requiring interruption is an active consultation scenario, includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is to be handled online During a business scenario, the user data to be interrupted includes the phone number, license plate number, and scenario information used to indicate that the scenario is an online business scenario.
  • the computer non-volatile readable storage medium stores a computer program for executing: obtaining user data to be interrupted; and pushing the user data to an outbound platform.
  • FIG. 9 is a schematic structural diagram of another outbound calling platform provided by an embodiment of the present application.
  • the outbound calling platform 3000 may include one or more of the following components: a processing component 3002, a memory 3004, a power supply component 3006, and multimedia.
  • the processing component 3002 generally controls overall operations of the outbound platform 3000, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations.
  • the processing element 3002 may include one or more processors 3020 to execute instructions to complete all or part of the steps of the method described above.
  • the processing component 3002 may include one or more modules to facilitate interaction between the processing component 3002 and other components.
  • the processing component 3002 may include a multimedia module to facilitate the interaction between the multimedia component 3008 and the processing component 3002.
  • the memory 3004 is configured to store various types of data to support the operation of the outbound platform 3000. Examples of these data include instructions for any application or method for operating on the outbound platform 3000, contact data, phone book data, messages, pictures, videos, etc.
  • the memory 3004 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), Programming read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.
  • SRAM static random access memory
  • EEPROM electrically erasable programmable read-only memory
  • EPROM Programming read-only memory
  • PROM programmable read-only memory
  • ROM read-only memory
  • magnetic memory flash memory
  • flash memory magnetic disk or optical disk.
  • the power component 3006 provides power to various components of the outbound platform 3000.
  • the power component 3006 may include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the outbound platform 3000.
  • the multimedia component 3008 includes a screen that provides an output interface between the outbound platform 3000 and the user.
  • the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user.
  • the touch panel includes one or more touch sensors to sense touch, swipe, and gestures on the touch panel. The touch sensor can not only sense the boundary of a touch or slide action, but also detect duration and pressure related to the touch or slide operation.
  • the multimedia component 3008 includes a front camera and / or a rear camera.
  • the front camera and / or the rear camera can receive external multimedia data.
  • Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.
  • the audio component 3010 is configured to output and / or input audio signals.
  • the audio component 3010 includes a microphone (MIC).
  • the microphone When the outbound platform 3000 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive an external audio signal.
  • the received audio signal may be further stored in the memory 3004 or transmitted via the communication component 3016.
  • the audio component 3010 further includes a speaker for outputting audio signals.
  • the I / O interface 3012 provides an interface between the processing component 3002 and a peripheral interface module.
  • the peripheral interface module may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
  • the sensor component 3014 includes one or more sensors for providing status evaluation of various aspects for the outbound platform 3000.
  • the sensor component 3014 can detect the on / off state of the outbound platform 3000, and the relative positioning of the components, such as the display and keypad of the outbound platform 3000.
  • the sensor component 3014 can also detect the outbound platform 3000 or the outbound platform 3000 The position of a component changes, the presence or absence of contact between the user and the outbound platform 3000, the orientation or acceleration / deceleration of the outbound platform 3000, and the temperature change of the outbound platform 3000.
  • the sensor assembly 3014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact.
  • the sensor component 3014 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications.
  • the sensor assembly 3014 may further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
  • the communication component 3016 is configured to facilitate wired or wireless communication between the outbound platform 3000 and other devices.
  • the outgoing call platform 3000 can access a wireless network based on a communication standard, such as Wi-Fi, 2G or 3G, or a combination thereof.
  • the communication section 3016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel.
  • the communication component 3016 further includes a near field communication (NFC) module to facilitate short-range communication.
  • the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
  • RFID radio frequency identification
  • IrDA infrared data association
  • UWB ultra wideband
  • Bluetooth Bluetooth
  • the outbound platform 3000 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), A programmable gate array (FPGA), controller, microcontroller, microprocessor, or other electronic component is implemented to perform the method shown in FIG. 6.
  • ASICs application specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGA programmable gate array
  • controller microcontroller, microprocessor, or other electronic component is implemented to perform the method shown in FIG. 6.
  • a computer non-volatile readable storage medium including instructions such as a memory 3004 including instructions, may be provided, which may be executed by the processor 3020 of the outbound platform 3000 to complete the above method.
  • the computer non-volatile readable storage medium may be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
  • the processor 3020 is configured to: receive user data to be interrupted sent by the background server; update the outgoing call user list according to the user data; and perform automatic outgoing call according to the updated outgoing call user list.
  • the above computer non-volatile readable storage medium stores a computer program for executing: receiving user data to be interrupted sent by a background server; updating the outgoing call user list according to the user data; and updating the outgoing call user list according to the update Make an automatic outbound call.
  • An embodiment of the present application further provides a computer device.
  • the computer device includes a memory and a processor.
  • the memory is used to store information including program instructions.
  • the processor is used to control the execution of the program instructions.
  • the computer device application includes a background server and an outgoing call.
  • the background server obtains the user data to be interrupted; the background server pushes the user data to the outbound platform; the outbound platform calls the user according to the received user data The list is updated; the outbound platform performs automatic outbound calls based on the updated outbound user list.
  • the background server obtains a scene that needs to be interrupted; the background server determines the user data to be interrupted according to the scene that needs to be interrupted.
  • the background server uses the user data obtained during this consultation as the user data to be interrupted;
  • the background server treats the user data entered by the user as the user data to be interrupted.
  • the active consultation scenario includes a scenario corresponding to a user actively calling;
  • the online transaction service scenario includes a corresponding scenario when the vehicle insurance service is processed online.
  • the user data to be interrupted when the scenario requiring interruption is an active consultation scenario, includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is an online business scenario, The user data to be interrupted includes the phone number, license plate number, and scene information used to indicate that the scene is an online business scenario.
  • An embodiment of the present application further provides a computer non-volatile readable storage medium.
  • the computer non-volatile readable storage medium includes a stored program.
  • the computer non-volatile readable storage medium is applied to include a background server and an external call.
  • the device where the computer nonvolatile readable storage medium is located performs the following steps: the background server obtains the user data to be interrupted; the background server pushes the user data to the outbound platform; the outbound platform The outgoing call user list is updated according to the received user data; the outgoing call platform performs automatic outgoing calls according to the updated outgoing call user list.
  • the device controlling the computer's non-volatile readable storage medium further performs the following steps: the background server obtains the scenes that need to be interrupted; the background server determines the user data to be interrupted according to the scenes that need to be interrupted.
  • the device that controls the computer's non-volatile readable storage medium further performs the following steps:
  • the scenario requiring interruption is an active consultation scenario
  • the background server treats the user data obtained during this consultation as a standby Interrupted user data
  • the background server uses the user data entered by the user as the user data to be interrupted.
  • the active consultation scenario includes a scenario corresponding to a user actively calling;
  • the online transaction service scenario includes a corresponding scenario when the vehicle insurance service is processed online.
  • the user data to be interrupted when the scenario requiring interruption is an active consultation scenario, includes the user's phone number and scenario information used to indicate that the scenario is an active consultation scenario; when the scenario requiring interruption is an online business scenario, The user data to be interrupted includes the phone number, license plate number, and scene information used to indicate that the scene is an online business scenario.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé et un système de traitement d'informations. Le procédé comprend les étapes suivantes : un serveur d'arrière-plan obtient des données d'utilisateur devant être interrompues; le serveur d'arrière-plan pousse les données d'utilisateur vers une plate-forme d'appels sortants; la plate-forme d'appels sortants met à jour une liste d'utilisateurs d'appels sortants en fonction des données d'utilisateur reçues; la plate-forme d'appels sortants effectue des appels sortants automatiques selon la liste d'utilisateurs d'appels sortants mise à jour. Le procédé précité permet d'effectuer une interruption sur des utilisateurs pour lesquels des appels sortants ne sont plus nécessaires, et de faciliter ainsi l'amélioration du taux de réussite des appels sortants automatiques.
PCT/CN2018/110587 2018-07-31 2018-10-17 Procédé et système de traitement d'informations WO2020024435A1 (fr)

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