WO2020000801A1 - 多方协作项目的问题处理方法、系统及服务器 - Google Patents
多方协作项目的问题处理方法、系统及服务器 Download PDFInfo
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- WO2020000801A1 WO2020000801A1 PCT/CN2018/111376 CN2018111376W WO2020000801A1 WO 2020000801 A1 WO2020000801 A1 WO 2020000801A1 CN 2018111376 W CN2018111376 W CN 2018111376W WO 2020000801 A1 WO2020000801 A1 WO 2020000801A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/284—Lexical analysis, e.g. tokenisation or collocates
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/101—Collaborative creation, e.g. joint development of products or services
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/30—Computing systems specially adapted for manufacturing
Definitions
- This solution relates to the field of communication technology, and in particular, to a method, system, and server for processing problems of a multi-party collaboration project.
- Project completion is usually not accomplished overnight. Many problems are often encountered during the development of a project or when it is launched later. When you encounter a problem, you first need to locate the problem, that is, find the person responsible for the problem (such as the sub-project leader of the work team). Then, the responsible persons related to the problem communicate with each other through meetings to jointly analyze the cause of the problem and discuss solutions to the problem.
- the embodiments of the present application provide a multi-party collaborative project problem processing method, system and server, which are used to solve the problem of manual participation in project problem processing in the prior art, which is very time-consuming and leads to low processing efficiency At the same time, it reduces the problem of management efficiency of the entire project.
- an embodiment of the present application provides a method for processing a multi-party collaborative project.
- the method includes:
- the keyword is a word in a predetermined word list
- a person in charge corresponding to the target keyword is searched from a correspondence table between a predetermined keyword and a person in charge, as a positioning object corresponding to the problem description information.
- an embodiment of the present application provides a problem processing system for a multi-party collaborative project.
- the system includes:
- a problem acquisition module for acquiring problem description information of a multi-party collaborative project
- the word segmentation module is configured to perform word segmentation on the problem description information based on a designated word segmentation algorithm to obtain a word segmentation result;
- a keyword search module configured to search for a keyword in the segmentation result, and as a target keyword, the keyword is a word in a predetermined word list;
- the problem localization module is configured to find, according to the target keyword, a person in charge corresponding to the target keyword from a predetermined correspondence table between the keyword and a person in charge, as a positioning object corresponding to the problem description information.
- an embodiment of the present application provides a server, where the server includes:
- a memory for storing the processor-executable instructions
- the processor is configured to:
- the keyword is a word in a predetermined word list
- a person in charge corresponding to the target keyword is searched from a correspondence table between a predetermined keyword and a person in charge, as a positioning object corresponding to the problem description information.
- an embodiment of the present application provides a computer non-volatile readable storage medium.
- the computer non-volatile readable storage medium stores a computer program, and when the computer program is executed by a processor, the following steps are implemented:
- the keyword is a word in a predetermined word list
- a person in charge corresponding to the target keyword is searched from a correspondence table between a predetermined keyword and a person in charge, as a positioning object corresponding to the problem description information.
- the problem description information of the multi-party collaborative project is obtained, and the problem description information is segmented based on the specified segmentation algorithm to obtain the segmentation result.
- the keyword is found in the segmentation result as the target keyword, where the keyword is a predetermined keyword.
- the words in the word list of the keyword are searched for the person in charge corresponding to the target keyword from the correspondence table between the predetermined keywords and the person in charge.
- Information using keywords obtained from the word segmentation, automatically and intelligently match the person in charge of the problem. In this way, there is no need to manually analyze and determine the person responsible for the problem, reducing manual participation, thereby saving processing time and improving the problem.
- the processing efficiency also improves the management efficiency of the entire project.
- FIG. 1 is a first exemplary flowchart of a method for processing a problem of a multi-party collaborative project according to an embodiment of the present application.
- FIG. 2 is a second exemplary flowchart of a method for processing a multi-party collaborative project problem according to an embodiment of the present application.
- FIG. 3 is a structural block diagram of a multi-party collaborative project problem processing system according to an embodiment of the present application.
- FIG. 4 is a simplified block diagram of a server provided by an embodiment of the present application.
- An embodiment of the present application provides a method for processing a multi-party collaborative project.
- the problem processing method of the multi-party collaborative project provided in the embodiments of the present application can be applied to the problem processing process in projects of large companies and groups.
- the method for processing a multi-party collaborative project provided in the embodiments of the present application may be executed on a server.
- FIG. 1 is a first exemplary flowchart of a method for processing a problem of a multi-party collaborative project according to an embodiment of the present application. As shown in FIG. 1, in this embodiment, the method for processing a multi-party collaborative project may include the following steps:
- a person in charge corresponding to the target keyword is searched from the correspondence table between the predetermined keywords and the person in charge, as a positioning object corresponding to the problem description information.
- the multi-party collaboration project refers to a project completed by the cooperation of multiple working teams.
- Multiple parties here means multiple working teams.
- the multiple working teams may be multiple departments within the company, or multiple companies within the group company.
- the problem description information is a description and description information of the problems that occur during the development of the multi-party collaborative project or during the later online operation.
- the method for obtaining the problem description information of the multi-party collaborative project in step S101 may be: providing an input window, input box, etc. of the problem description information on the browser page, and the user enters the problem description information in the input window, input box, etc. Then the browser sends the problem description information entered by the user to the server in the background.
- the designated word segmentation algorithm is a pre-set word segmentation algorithm used by the system to cut a Chinese character sequence into individual words.
- Word segmentation is the process of recombining consecutive word sequences into word sequences according to certain specifications.
- the designated word segmentation algorithm may adopt a character matching algorithm, an understanding algorithm, a statistical algorithm, and so on.
- the character matching algorithm is also called a mechanical word segmentation method. It matches a Chinese character string to be analyzed with an entry in a machine dictionary according to a certain strategy. If a certain string is found in the machine dictionary, the match is successful, that is, it is recognized. A word.
- the word segmentation result in step S102 is one or more individual words obtained by segmenting the problem description information.
- the word list in step S103 is preset by the system. Words in this word list are keywords. In the application, according to empirical data, words corresponding to problems that have occurred before can be used as keywords and added to the word list. In addition, as questions and their corresponding data increase, the system can update the word list to ensure that the word list can cover a wider range of questions.
- the specific way of searching for keywords in the word segmentation result may be: for each individual word in the word segmentation result, matching the word one by one with the words in the predetermined word list. If a word matches the word, the word is determined as the target keyword.
- step S103 there may be one or more target keywords found in step S103.
- the correspondence table between the keywords and the person in charge is preset by the system.
- the correspondence table between keywords and persons in charge records the correspondence between keywords and persons in charge.
- there can be a many-to-many relationship between keywords and responsible persons that is, one keyword can correspond to multiple responsible persons, and one responsible person can also correspond to multiple keywords.
- the person in charge can be expressed by name, email account number, or the person's ID within the company or group.
- step S104 there may be one or more persons in charge found through step S104.
- the system can automatically and intelligently match the person in charge of the problem by using the keywords obtained by the segmentation according to the description information of the problem. In this way, there is no need to manually analyze and determine the person in charge of the problem. Reduced manual participation, which saves processing time, thereby improving the efficiency of problem processing, and also improves the management efficiency of the entire project.
- FIG. 2 is a second exemplary flowchart of a method for processing a multi-party collaborative project problem according to an embodiment of the present application. As shown in FIG. 2, in this embodiment, the method for processing a multi-party collaborative project may include the following steps:
- S202 Segment the problem description information based on a designated segmentation algorithm to obtain a segmentation result.
- a person in charge corresponding to the target keyword is searched from a predetermined correspondence table between the keywords and the person in charge, as a positioning object corresponding to the problem description information.
- the problem meeting group may be a communication group of a dedicated instant messaging tool used within a company or group.
- This dedicated instant messaging tool uses the company's internal network and is isolated from the external network. It has high security and can prevent the company's internal data from being leaked.
- the problem meeting group can also be an internal mail conference system of the company, which publishes messages to all members in the group by mail, and receives information returned by any member of the group by mail.
- the network communication identifier of the positioning object may be the account number of the positioning object in the instant messaging tool, or the email address of the positioning object in the company's internal mail system, and so on.
- this embodiment automatically organizes people related to the problem into a problem meeting group, so that the people involved in the problem can jointly analyze the cause of the problem and discuss a solution to the problem. In this way, the processing of the problem is accelerated, the processing time of the problem is saved, and the processing efficiency of the problem is further improved.
- publishing the problem description information in the problem meeting group may include: displaying the problem description information in a designated area of the problem meeting group.
- the designated area can be set in the question meeting group in advance.
- Designated areas can be thought of as areas used to issue notifications to members of a problem group.
- the location of this area can be set in advance.
- publishing the problem description information in the problem meeting group may include: obtaining a contact method of the positioning object; and sending the problem description information to the first client corresponding to the positioning object according to the contact method.
- the contact method of the positioning object may be an email address of the positioning object, or an account of an instant messaging tool of the positioning object.
- the contact method is the e-mail address of the positioning object
- the first client is the browser where the e-mail address is located, and the problem description information can be sent to the e-mail address of the positioning object by using email.
- the e-mail box can be an internal e-mail box of the company, so that the content of the meeting can not be leaked and the internal data security of the company can be guaranteed.
- the contact method is the instant messaging tool account number of the positioning object
- the first client is the instant messaging tool
- the problem description information can be sent to the positioning object by means of instant messaging.
- the contact method is an email address.
- sending the problem description information to the first client corresponding to the positioning object includes generating a first email, and the first email includes the problem description. Information; send the first email to the email address of the target object.
- the method for processing a multi-party collaboration project may further include: receiving a second email returned by the positioning object through its email address, and the second email includes a description of the positioning object's response to the problem Information reply information; extract the reply information of the positioning object on the problem description information from the second email; post the reply information in the question meeting group.
- the first email also includes an address link of the problem meeting group, so that when the address link is clicked, it jumps to the interface of the problem meeting group.
- the positioning object can directly jump to the interface of the problem conference group by clicking the address link of the problem conference group contained in the email, so that the positioning object can easily and quickly participate in the problem conference.
- the method for processing a multi-party collaborative project may further include: receiving response information from the positioning object on the problem description information; and publishing the response information in the problem meeting group.
- the members of the problem group can be informed of other members' analysis or processing opinions in time, which facilitates the communication among the members of the group.
- the method for processing a multi-party collaborative project may further include: generating a keyword creation request when there are no keywords in the word segmentation result, and the keyword creation request carries the word segmentation result; and sending the keyword creation request Provide the second client corresponding to the maintenance personnel so that the maintenance personnel can determine the new keywords from the segmentation results and create the correspondence between the new keywords and the person in charge; receive the new keywords returned by the maintenance personnel through the second client And the corresponding relationship between the new keyword and the person in charge; adding the new keyword to the word list, and adding the corresponding relationship between the new keyword and the person in charge to the corresponding relationship table between the keyword and the person in charge.
- a dedicated maintainer maintains and updates the word list and the correspondence table between keywords and persons in charge, so that the method of this embodiment can cover more problems, so that more project problems can be used The method of this embodiment processes quickly and improves efficiency.
- the method for processing a multi-party collaborative project may further include: generating a keyword creation request when there are no keywords in the word segmentation result, and the keyword creation request carries the word segmentation result; publishing the keyword creation request To the designated location, so that the maintenance personnel can determine the new keywords from the word segmentation results, and create the corresponding relationship between the new keywords and the person in charge; The corresponding relationship between the keyword; the new keyword is added to the word list; and the corresponding relationship between the new keyword and the person in charge is added to the corresponding relationship table between the keyword and the person in charge.
- the designated position may be a position preset by the system.
- the dedicated maintenance staff is not very knowledgeable about the project's problems, so it may not be able to give accurate keywords and the corresponding relationship between the keywords and the person in charge, while other people just happen to have a better understanding of a problem and can give An accurate keyword and the corresponding relationship between the keyword and the person in charge are displayed.
- the other person can also serve as a maintenance person to maintain and update the keyword and the corresponding relationship between the keyword and the person in charge. This example is a way for other people to maintain and update the keywords and the correspondence between the keywords and the person responsible as the maintenance personnel.
- the method for processing a multi-party collaborative project problem is to obtain the description information of the multi-party collaborative project, segment the problem description information based on a designated word segmentation algorithm, obtain a segmentation result, and find keywords in the segmentation result as the target.
- Keywords where the keywords are words in a predetermined word list, according to the target keywords, from the correspondence table between the predetermined keywords and the person in charge, find the person in charge corresponding to the target keyword as the problem description information
- the positioning object can automatically and intelligently match the person in charge of the problem based on the description information of the problem and the keywords obtained by the word segmentation. In this way, there is no need to manually analyze and determine the person responsible for the problem, which reduces manual participation, thereby It saves processing time, which improves the efficiency of problem processing, and also improves the management efficiency of the entire project.
- the embodiment of the present application provides a multi-party collaborative project problem processing system.
- the multi-party collaborative project problem processing system is used to execute the multi-party collaborative project problem processing method in the foregoing first embodiment.
- the multi-party collaborative project problem processing system is configured at Server.
- FIG. 3 is a structural block diagram of a multi-party collaborative project problem processing system according to an embodiment of the present application.
- the problem processing system for a multi-party collaborative project is configured on a server.
- the system includes:
- the problem obtaining module 310 is configured to obtain problem description information of a multi-party collaborative project.
- the word segmentation module 320 is configured to perform word segmentation on the problem description information based on a designated word segmentation algorithm to obtain a word segmentation result.
- the keyword search module 330 is configured to search for a keyword in the segmentation result as a target keyword, where the keyword is a word in a predetermined word list.
- the problem locating module 340 is configured to find, according to the target keywords, a person in charge corresponding to the target keywords from a predetermined correspondence table between the keywords and the person in charge, as a positioning object corresponding to the problem description information.
- the problem processing system for a multi-party collaborative project may further include: a group creation module for creating a problem meeting group; an identification acquisition module for acquiring a network communication identification of a positioning object; an object addition module for According to the network communication identifier, the positioning object is added to the problem meeting group; the problem publishing module is used for publishing problem description information in the problem meeting group.
- the problem publishing module when used to publish the problem description information in the problem meeting group, it may be specifically used to: display the problem description information in a designated area of the problem meeting group.
- the problem publishing module when used to publish the problem description information in the problem meeting group, it may be specifically configured to: according to the contact information, send the problem description information to the first client corresponding to the positioning object.
- the contact information is an email address.
- the problem posting module is configured to send the problem description information to the first client corresponding to the positioning object according to the contact information, it may be specifically used to generate the first electronic information.
- Email the first email contains the problem description information; the first email is sent to the email address of the target object.
- the problem processing system for a multi-party collaborative project may further include a first receiving module for receiving a second email and a second email returned by the positioning object through its email address.
- the response information of the positioning object on the problem description information is included; the information extraction module is used to extract the response information of the positioning object on the problem description information from the second email; the first response posting module is used in the problem meeting group Post reply message.
- the first email also includes an address link of the problem meeting group, so that when the address link is clicked, it jumps to the interface of the problem meeting group.
- the problem processing system of the multi-party collaborative project may further include: a second receiving module for receiving response information of the positioning object on the problem description information; and a second response publishing module for receiving questions in the problem meeting group Post a reply message.
- the problem processing system of the multi-party collaborative project may further include: a request generation module configured to generate a keyword creation request when there are no keywords in the word segmentation result, and the keyword creation request carries the word segmentation result;
- a first sending module configured to send a keyword creation request to a second client corresponding to the maintenance personnel, so that the maintenance personnel determines a new keyword from the segmentation result, and creates a corresponding relationship between the new keyword and the person in charge;
- the relationship receiving module is used to receive the new keywords returned by the maintenance personnel through the second client and the corresponding relationship between the new keywords and the person in charge;
- the first adding module is used to add the new keywords to the word list , And add the correspondence between the newly added keywords and the person in charge to the correspondence table between the keywords and the person in charge.
- the problem processing system of the multi-party collaborative project may further include: a request generation module configured to generate a keyword creation request when there are no keywords in the word segmentation result, and the keyword creation request carries the word segmentation result;
- a request publishing module is used to publish a keyword creation request to a specified location, so that maintenance personnel can determine new keywords from the segmentation results, and create the corresponding relationship between the new keywords and the person in charge;
- the word and relationship acquisition module is used to Obtain the new keywords posted by the maintainer at the specified location and the corresponding relationship between the new keywords and the person in charge;
- the second addition module is used to add the new keywords to the word list, and add the new keywords to the responsible person
- the correspondence between people is added to the correspondence table between keywords and responsible persons.
- the problem processing system for a multi-party collaborative project obtains the description information of the multi-party collaborative project, segmentes the problem description information based on a designated word segmentation algorithm, obtains a segmentation result, and finds keywords in the segmentation result as a target Keywords, where the keywords are words in a predetermined word list, according to the target keywords, from the correspondence table between the predetermined keywords and the person in charge, find the person in charge corresponding to the target keyword as the problem description information
- the positioning object can automatically and intelligently match the person in charge of the problem based on the description information of the problem and the keywords obtained by the word segmentation. In this way, there is no need to manually analyze and determine the person responsible for the problem, which reduces manual participation, thereby It saves processing time, which improves the efficiency of problem processing, and also improves the management efficiency of the entire project.
- An embodiment of the present application provides a server.
- the server includes: a processor; a memory for storing processor-executable instructions; the processor is configured to: obtain problem description information of a multi-party collaborative project; and describe the problem based on a designated word segmentation algorithm The information is segmented to obtain the segmentation result; the keywords are found in the segmentation results as the target keywords, and the keywords are the words in the predetermined word list; according to the target keywords, from the correspondence table between the predetermined keywords and the person in charge , Find the person in charge corresponding to the target keyword, and use it as the positioning object corresponding to the problem description information.
- FIG. 4 is a simplified block diagram of a server provided by an embodiment of the present application.
- the server 400 may include a processor 401 connected to one or more data storage tools, and the data storage tool may include a storage medium 406 and a memory unit 404.
- the server 400 may further include an input interface 405 and an output interface 407 for communicating with another device or system.
- the program code executed by the CPU of the processor 401 may be stored in the memory unit 404 or the storage medium 406.
- the processor 401 in the server 400 calls the program code stored in the memory unit 404 or the storage medium 406, and performs the following steps:
- Segmentation of the problem description information based on the specified segmentation algorithm to obtain the segmentation result
- the keywords are words in a predetermined word list
- the person in charge corresponding to the target keyword is searched from the correspondence table between the predetermined keywords and the person in charge, as the positioning object corresponding to the problem description information.
- the processor 401 may be further configured to perform the following steps:
- the processor 401 when the processor 401 publishes the problem description information in the problem meeting group, the processor 401 may be configured to perform the following steps: displaying the problem description information in a designated area of the problem meeting group.
- the processor 401 may be further configured to perform the following steps: obtaining a contact method of the positioning object; and sending the problem description information to the first client corresponding to the positioning object according to the contact method.
- the contact method is an email address; when the processor 401 sends the problem description information to the first client corresponding to the positioning object according to the contact method, the processor 401 may be configured to perform the following steps: generating a first Email, the first email contains the problem description information; the first email is sent to the email address of the target object.
- the processor 401 may be further configured to perform the following steps: receiving a second email returned by the positioning object through its email address, and the second email includes the positioning object's response information to the problem description information ; Extract the response information of the positioning object to the problem description information from the second email; post the response information in the problem meeting group.
- the processor 401 may be further configured to perform the following steps: when there are no keywords in the word segmentation result, a keyword creation request is generated, and the keyword creation request carries the word segmentation result; the keyword creation request Sent to the second client corresponding to the maintenance staff, so that the maintenance staff can determine the new keywords from the segmentation results, and create the correspondence between the new keywords and the person in charge; receive the new keys returned by the maintenance staff through the second client Correspondence between words and new keywords and responsible persons; adding new keywords to the word list, and adding correspondence between new keywords and responsible persons to the correspondence table between keywords and responsible persons.
- the processor 401 may be further configured to perform the following steps: when there are no keywords in the word segmentation result, a keyword creation request is generated, and the keyword creation request carries the word segmentation result; the keyword creation request Post to the specified location, so that the maintenance personnel can determine the new keywords from the word segmentation results, and create the corresponding relationship between the new keywords and the person in charge; obtain the new keywords posted by the maintenance personnel at the specified position, and the new keywords and responsibility Correspondence between people; adding new keywords to the word list, and adding the correspondence between the new keywords and the person in charge to the correspondence table between the keywords and the person in charge.
- the first email also includes an address link of the problem meeting group, so that when the address link is clicked, it jumps to the interface of the problem meeting group.
- the processor 401 may be further configured to perform the following steps: receiving reply information of the positioning object on the problem description information; and posting the reply information in the question meeting group.
- An embodiment of the present application provides a computer non-volatile readable storage medium.
- the computer non-volatile readable storage medium stores a computer program.
- the computer program is executed by a processor, the following steps are implemented:
- Segmentation of the problem description information based on the specified segmentation algorithm to obtain the segmentation result
- the keywords are words in a predetermined word list
- the person in charge corresponding to the target keyword is searched from the correspondence table between the predetermined keywords and the person in charge, as the positioning object corresponding to the problem description information.
- the following steps may be implemented: creating a problem meeting group; obtaining a network communication identifier of the positioning object; adding the positioning object to the problem meeting group according to the network communication identifier; Issue descriptions are posted in the issue meeting group.
- the following steps may be implemented: displaying the problem description information in a designated area of the problem meeting group.
- the following steps may be implemented: obtaining the contact information of the positioning object; and sending the problem description information to the first client corresponding to the positioning object according to the contact method.
- the contact method is an email address; when the computer program is executed by the processor, the following steps may be implemented: generating a first email, the first email containing problem description information; and sending the first email Go to the email address of the target object.
- the following steps may also be implemented: receiving a second e-mail returned by the positioning object through its email address, the second email containing the positioning object's description information about the problem Reply information; extract reply information of the positioning object on the problem description information from the second email; post reply information in the question meeting group.
- the following steps when the computer program is executed by the processor, the following steps may be implemented: when there are no keywords in the word segmentation result, a keyword creation request is generated, and the keyword creation request carries the word segmentation result; the keyword creation The request is sent to the second client corresponding to the maintenance staff, so that the maintenance staff determines the new keywords from the segmentation results, and creates the correspondence between the new keywords and the person in charge; receives the new Keywords and corresponding relationships between new keywords and responsible persons; adding new keywords to the word list, and adding corresponding relationships between newly added keywords and responsible persons to the corresponding relationship table between keywords and responsible persons.
- a keyword creation request is generated, and the keyword creation request carries the word segmentation result; the keyword creation request is posted to a specified location, so that the maintenance personnel can determine new keywords from the word segmentation result and create new keywords Add the corresponding relationship between keywords and the person in charge; obtain the new keywords posted by the maintainer at the specified position and the corresponding relationship between the new keywords and the person in charge; add the new keywords to the word list, and add the new key
- the correspondence between words and responsible persons is added to the correspondence table between keywords and responsible persons.
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Abstract
本申请实施例提供了一种多方协作项目的问题处理方法、系统及服务器。本申请实施例通过获取多方协作项目的问题描述信息，基于指定分词算法，对问题描述信息进行分词，得到分词结果，在分词结果中查找关键词，作为目标关键词，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象，能够自动、智能地匹配到问题的负责人，不需要人工分析和确定问题相关的负责人，减少了人工参与，从而节省了处理时间，提高了问题的处理效率，同时也提高了整个项目的管理效率，一定程度上解决了现有技术中在项目的问题处理中处理效率较低且管理效率较低的问题。
Description
本申请要求于2018年6月28日提交中国专利局、申请号为201810689347.X、发明名称为“多方协作项目的问题处理方法、系统及服务器”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
本方案涉及通信技术领域，尤其涉及一种多方协作项目的问题处理方法、系统及服务器。
当前，在大型科技公司、集团内部，分工相当明细，一个项目通常由多个工作团队共同合作完成。一般情况下，每个工作团队负责的技术范围是相对稳定的。但是，不同的项目，往往需要不同的工作团队组合。项目中工作团队的数量众多，以及工作团队的不确定性，给项目的管理带来了困难。
项目的完成通常不是一蹴而就的。在项目的开发过程中或者后期上线运行时，往往会遇到诸多问题。在遇到问题时，首先需要定位问题的归属，即找到与问题相关的责任人(例如工作团队的子项目组长)。然后，与问题相关的责任人通过开会沟通，共同分析问题原因，商议解决问题的方案。
在现有技术中，当在项目的开发过程中或者后期上线运行时，出现问题时，由专门人员分析可能与问题相关的负责人，然后向可能的负责人一一人工确认，如果没有找到问题真正的负责人，就再重复分析-确认的过程，直至找到问题真正的负责人。
可见，现有技术中，在项目的问题处理中人工参与过程较多，非常耗费时间，导致问题的处理效率较低，同时也降低了整个项目的管理效率。
申请内容
本申请实施例提供了一种多方协作项目的问题处理方法、系统 及服务器，用以解决现有技术中在项目的问题处理中人工参与过程较多，非常耗费时间，导致问题的处理效率较低，同时也降低了整个项目的管理效率的问题。
第一方面，本申请实施例提供一种多方协作项目的问题处理方法，所述方法包括：
获取多方协作项目的问题描述信息；
基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；
在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；
根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
第二方面，本申请实施例提供一种多方协作项目的问题处理系统，所述系统包括：
问题获取模块，用于获取多方协作项目的问题描述信息；
分词模块，用于基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；
关键词查找模块，用于在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；
问题定位模块，用于根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
第三方面，本申请实施例提供一种服务器，所述服务器包括：
处理器；
用于存储所述处理器可执行指令的存储器；
所述处理器被配置为：
获取多方协作项目的问题描述信息；
基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；
在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；
根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
第四方面，本申请实施例提供一种计算机非易失性可读存储介质，所述计算机非易失性可读存储介质存储有计算机程序，所述计算机程序被处理器执行时实现如下步骤：
获取多方协作项目的问题描述信息；
基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；
在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；
根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
本申请实施例具有以下有益效果：
本申请实施例，通过获取多方协作项目的问题描述信息，基于指定分词算法，对问题描述信息进行分词，得到分词结果，在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象，能够根据问题的描述信息，利用分词得到的关键词，自动、智能地匹配到问题的负责人，这样，就不需要人工分析和确定问题相关的负责人，减少了人工参与，从而节省了处理时间，进而提高问题的处理效率，同时也提高了整个项目的管理效率。
图1为本申请实施例提供的多方协作项目的问题处理方法的第一流程示例图。
图2为本申请实施例提供的多方协作项目的问题处理方法的第二流程示例图。
图3为本申请实施例提供的多方协作项目的问题处理系统的结构框图。
图4是本申请实施例提供的服务器的简化框图。
为了更好的理解本申请的技术方案，下面结合附图对本申请实施例进行详细描述。
实施例一
本申请实施例提供一种多方协作项目的问题处理方法。本申请实施例提供的多方协作项目的问题处理方法可以应用于大型公司、集团的项目中的问题处理过程。本申请实施例提供的多方协作项目的问题处理方法可以执行在服务器上。
图1为本申请实施例提供的多方协作项目的问题处理方法的第一流程示例图。如图1所示，本实施例中，多方协作项目的问题处理方法可以包括以下步骤：
S101，获取多方协作项目的问题描述信息。
S102，基于指定分词算法，对问题描述信息进行分词，得到分词结果。
S103，在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语。
S104，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
其中，多方协作项目指由多个工作团队共同合作完成的项目。这里的“多方”即指多个工作团队。该多个工作团队可以是公司内部的多个部门，也可以是集团公司内部的多个公司等。
其中，问题描述信息是对多方协作项目在开发过程中或者后期上线运行过程中出现的问题的描述和说明信息。
其中，步骤S101中，获取多方协作项目的问题描述信息的方式可以是：在浏览器页面上提供问题描述信息的输入窗口、输入框等，由用户在输入窗口、输入框等输入问题描述信息，然后由浏览器将用户输入的问题描述信息发送给后台的服务器。
其中，指定分词算法是系统预先设定的分词算法，用于将一个汉字序列切分成一个一个单独的词。分词就是将连续的字序列按照 一定的规范重新组合成词序列的过程。其中，指定分词算法可以采用字符匹配算法、理解算法、统计算法等等。字符匹配算法又叫做机械分词方法，它是按照一定的策略将待分析的汉字串与一个机器词典中的词条进行配，若在机器词典中找到某个字符串，则匹配成功，即识别出一个词。
本文中，指定分词算法处理的汉字序列是问题描述信息。
其中，步骤S102中的分词结果是对问题描述信息进行分词后得到的一个或多个单独的词。
其中，步骤S103中的词语列表是系统预先设置好的。该词语列表中的词语为关键词。在应用中，可以根据经验数据，将以前曾经出现过的问题对应的词作为关键词，添加到词语列表中。并且，随着问题及其对应数据的增多，系统可以对词语列表进行更新，以保证词语列表中能够覆盖到更广的问题范围。
步骤S103中，在分词结果中查找关键词的具体方式可以是：对于分词结果中的每一个单独的词，将该词与预定的词语列表中的词语逐一进行匹配，如果预定的词语列表中有与该词匹配的词语，则确定该词为目标关键词。
需要说明的是，通过步骤S103查找出的目标关键词可以是一个或多个。
步骤S104中，关键词与负责人的对应关系表是系统预先设置好的。关键词与负责人的对应关系表记载了关键词与负责人的对应关系。在关键词与负责人的对应关系表中，关键词与负责人之间可以是多对多的关系，即一个关键词可以对应多个负责人，一个负责人也可以对应多个关键词。
其中，负责人可以用姓名表示，也可以用电子邮箱账号表示，还可以用该负责人在公司或集团内部的工号表示。
需要说明的是，通过步骤S104查找出的负责人可以是一个或多个。
通过上述的步骤S101～S104，系统就可以根据问题的描述信息，利用分词得到的关键词，自动、智能地匹配到问题的负责人，这样，就不需要人工分析和确定问题相关的负责人，减少了人工参与，从而节省了处理时间，进而提高问题的处理效率，同时也提高了整个 项目的管理效率。
图2为本申请实施例提供的多方协作项目的问题处理方法的第二流程示例图。如图2所示，本实施例中，多方协作项目的问题处理方法可以包括以下步骤：
S201，获取多方协作项目的问题描述信息。
S202，基于指定分词算法，对问题描述信息进行分词，得到分词结果。
S203，在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语。
S204，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
S205，创建问题会议群。
S206，获取定位对象的网络通信标识。
S207，根据网络通信标识，将定位对象添加到问题会议群。
S208，在问题会议群中发布问题描述信息。
其中，问题会议群可以是公司或集团内部使用的专用即时通讯工具的通讯群。该专用即时通讯工具使用公司的内部网络，与外部网络隔离，具有较高的安全性，能够防止公司内部数据的泄露。
其中，问题会议群还可以是公司内部的邮件会议系统，通过邮件来向群内所有成员发布消息，以及通过邮件接收群内任一成员回复的信息。
其中，定位对象的网络通信标识可以是定位对象在即时通讯工具中的账号，可以是定位对象在公司内部邮件系统中的电子邮箱，等等。
通过步骤S205～S208，本实施例自动将与问题相关的人员组成问题会议群，方便问题相关人员共同分析问题原因，以及商议解决问题的方案。这样，就加快了问题的处理进程，节约了问题的处理时间，从而进一步提高了问题的处理效率。
在一个示例性的实现过程中，在问题会议群中发布问题描述信息，可以包括：在问题会议群的指定区域展示问题描述信息。
其中，指定区域可以预先在问题会议群中设置。指定区域可以 看作是用于向问题会议群内成员发布通知的区域。这个区域的位置可以预先设定。
在一个示例性的实现过程中，在问题会议群中发布问题描述信息，可以包括：获取定位对象的联系方式；根据联系方式，将问题描述信息发送给定位对象对应的第一客户端。
其中，定位对象的联系方式可以是定位对象的电子邮箱，也可以是定位对象的即时通讯工具的账号。
当联系方式是定位对象的电子邮箱时，第一客户端为电子邮箱所在的浏览器，可以使用电子邮件的方式，将问题描述信息发送到定位对象的电子邮箱。其中，电子邮箱可以是公司内部的电子邮箱，这样可以保障会议内容不被泄露，保障公司内部数据安全。
当联系方式是定位对象的即时通讯工具账号时，第一客户端为即时通讯工具，可以通过即时消息的方式，将问题描述信息发送给定位对象。
在一个示例性的实现过程中，联系方式为电子邮箱；根据联系方式，将问题描述信息发送给定位对象对应的第一客户端，包括：生成第一电子邮件，第一电子邮件中包含问题描述信息；将第一电子邮件发送到定位对象的电子邮箱。
在此基础上，在一个示例性的实现过程中，多方协作项目的问题处理方法还可以包括：接收定位对象通过其电子邮箱返回的第二电子邮件，第二电子邮件中包含定位对象针对问题描述信息的回复信息；从第二电子邮件中提取定位对象针对问题描述信息的回复信息；在问题会议群中发布回复信息。
在一个示例性的实现过程中，第一电子邮件中还包含问题会议群的地址链接，以便在地址链接被点击时，跳转到问题会议群的界面。这样，定位对象在查看电子邮件时，通过点击邮件中包含的问题会议群的地址链接，就可以直接跳转到问题会议群的界面，使定位对象能够方便快捷地参加到问题会议中。
在一个示例性的实现过程中，多方协作项目的问题处理方法还可以包括：接收定位对象针对问题描述信息的回复信息；在问题会议群中发布回复信息。这样，问题会议群的成员就能够及时获知其他成员针对问题的分析或处理意见，从而方便会议群中各成员的沟 通。
在一个示例性的实现过程中，多方协作项目的问题处理方法还可以包括：在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；将关键词创建请求发送给维护人员对应的第二客户端，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；接收维护人员通过第二客户端返回的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。本示例中，通过专门的维护人员对词语列表和关键词与负责人的对应关系表进行维护和更新，以便本实施例的方法能够覆盖更多的问题，从而使得更多的项目问题都能够利用本实施例的方法快速处理，提高效率。
在一个示例性的实现过程中，多方协作项目的问题处理方法还可以包括：在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；将关键词创建请求发布到指定位置，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；获取维护人员发布在指定位置的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
其中，指定位置可以是系统预设的位置。
在有些情况下，专门的维护人员对于项目的问题不是很了解，因此可能无法给出准确的关键字以及关键词与负责人的对应关系，而其他人员又恰好对于某个问题比较了解，能够给出准确的关键字以及关键词与负责人的对应关系，此时，该其他人员也可以作为维护人员，对关键字以及关键词与负责人的对应关系进行维护和更新。本示例即是通过其他人员作为维护人员来维护和更新关键字以及关键词与负责人的对应关系的方式。
其中，作为维护人员的其他人员可以是工作团队中的成员，例如某个部门的工程师。
本申请实施例提供的多方协作项目的问题处理方法，通过获取多方协作项目的问题描述信息，基于指定分词算法，对问题描述信 息进行分词，得到分词结果，在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象，能够根据问题的描述信息，利用分词得到的关键词，自动、智能地匹配到问题的负责人，这样，就不需要人工分析和确定问题相关的负责人，减少了人工参与，从而节省了处理时间，进而提高问题的处理效率，同时也提高了整个项目的管理效率。
实施例二
本申请实施例提供一种多方协作项目的问题处理系统，该多方协作项目的问题处理系统用于执行前述实施例一中的多方协作项目的问题处理方法，该多方协作项目的问题处理系统配置于服务器上。
图3为本申请实施例提供的多方协作项目的问题处理系统的结构框图。本实施例中，多方协作项目的问题处理系统配置于服务器上，如图3所示，该系统包括：
问题获取模块310，用于获取多方协作项目的问题描述信息。
分词模块320，用于基于指定分词算法，对问题描述信息进行分词，得到分词结果。
关键词查找模块330，用于在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语。
问题定位模块340，用于根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
在一个示例性的实现过程中，多方协作项目的问题处理系统还可以包括：群创建模块，用于创建问题会议群；标识获取模块，用于获取定位对象的网络通信标识；对象添加模块，用于根据网络通信标识，将定位对象添加到问题会议群；问题发布模块，用于在问题会议群中发布问题描述信息。
在一个示例性的实现过程中，问题发布模块在用于在问题会议群中发布问题描述信息时，可以具体用于：在问题会议群的指定区域展示问题描述信息。
在一个示例性的实现过程中，问题发布模块在用于在问题会议 群中发布问题描述信息时，可以具体用于：根据联系方式，将问题描述信息发送给定位对象对应的第一客户端。
在一个示例性的实现过程中，联系方式为电子邮箱；问题发布模块在用于根据联系方式，将问题描述信息发送给定位对象对应的第一客户端时，可以具体用于：生成第一电子邮件，第一电子邮件中包含问题描述信息；将第一电子邮件发送到定位对象的电子邮箱。
在上述基础上，在一个示例性的实现过程中，多方协作项目的问题处理系统还可以包括：第一接收模块，用于接收定位对象通过其电子邮箱返回的第二电子邮件，第二电子邮件中包含定位对象针对所述问题描述信息的回复信息；信息提取模块，用于从第二电子邮件中提取定位对象针对问题描述信息的回复信息；第一回复发布模块，用于在问题会议群中发布回复信息。
在一个示例性的实现过程中，第一电子邮件中还包含问题会议群的地址链接，以便在地址链接被点击时，跳转到问题会议群的界面。
在一个示例性的实现过程中，多方协作项目的问题处理系统还可以包括：第二接收模块，用于接收定位对象针对问题描述信息的回复信息；第二回复发布模块，用于在问题会议群中发布回复信息。
在一个示例性的实现过程中，多方协作项目的问题处理系统还可以包括：请求生成模块，用于在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；第一发送模块，用于将关键词创建请求发送给维护人员对应的第二客户端，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；词及关系接收模块，用于接收维护人员通过第二客户端返回的新增关键词以及新增关键词与负责人的对应关系；第一添加模块，用于将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
在一个示例性的实现过程中，多方协作项目的问题处理系统还可以包括：请求生成模块，用于在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；请求发布模块，用于将关键词创建请求发布到指定位置，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；词及 关系获取模块，用于获取维护人员发布在指定位置的新增关键词以及新增关键词与负责人的对应关系；第二添加模块，用于将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
由于本实施例中的多方协作项目的问题处理系统用于执行前述实施例一中的多方协作项目的问题处理方法，本实施例中未详细说明的地方，请参见前述实施例一中相关部分的说明。
本申请实施例提供的多方协作项目的问题处理系统，通过获取多方协作项目的问题描述信息，基于指定分词算法，对问题描述信息进行分词，得到分词结果，在分词结果中查找关键词，作为目标关键词，其中，关键词为预定的词语列表中的词语，根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象，能够根据问题的描述信息，利用分词得到的关键词，自动、智能地匹配到问题的负责人，这样，就不需要人工分析和确定问题相关的负责人，减少了人工参与，从而节省了处理时间，进而提高问题的处理效率，同时也提高了整个项目的管理效率。
实施例三
本申请实施例提供一种服务器，该服务器包括：处理器；用于存储处理器可执行指令的存储器；处理器被配置为：获取多方协作项目的问题描述信息；基于指定分词算法，对问题描述信息进行分词，得到分词结果；在分词结果中查找关键词，作为目标关键词，关键词为预定的词语列表中的词语；根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
图4是本申请实施例提供的服务器的简化框图。请参见图4，该服务器400可以包括与一个或多个数据存储工具连接的处理器401，该数据存储工具可以包括存储介质406和内存单元404。服务器400还可以包括输入接口405和输出接口407，用于与另一装置或系统进行通信。被处理器401的CPU执行的程序代码可存储在内存单元404或存储介质406中。
服务器400中的处理器401调用存储在内存单元404或存储介 质406的程序代码，执行下面各步骤：
获取多方协作项目的问题描述信息；
基于指定分词算法，对问题描述信息进行分词，得到分词结果；
在分词结果中查找关键词，作为目标关键词，关键词为预定的词语列表中的词语；
根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：
创建问题会议群；
获取定位对象的网络通信标识；
根据网络通信标识，将定位对象添加到所述问题会议群；
在问题会议群中发布问题描述信息。
在一个示例性的实现过程中，处理器401在问题会议群中发布问题描述信息时，可以被配置为执行如下步骤：在问题会议群的指定区域展示问题描述信息。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：获取定位对象的联系方式；根据联系方式，将问题描述信息发送给定位对象对应的第一客户端。
在一个示例性的实现过程中，联系方式为电子邮箱；处理器401在根据联系方式，将问题描述信息发送给定位对象对应的第一客户端时，可以被配置为执行如下步骤：生成第一电子邮件，第一电子邮件中包含问题描述信息；将第一电子邮件发送到定位对象的电子邮箱。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：接收定位对象通过其电子邮箱返回的第二电子邮件，第二电子邮件中包含定位对象针对问题描述信息的回复信息；从第二电子邮件中提取定位对象针对问题描述信息的回复信息；在问题会议群中发布回复信息。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：在分词结果中没有关键词时，生成关键词创建请求，关 键词创建请求中携带分词结果；将关键词创建请求发送给维护人员对应的第二客户端，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；接收维护人员通过第二客户端返回的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；将关键词创建请求发布到指定位置，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；获取维护人员发布在指定位置的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
在一个示例性的实现过程中，第一电子邮件中还包含问题会议群的地址链接，以便在地址链接被点击时，跳转到问题会议群的界面。
在一个示例性的实现过程中，处理器401还可以被配置为执行如下步骤：接收定位对象针对问题描述信息的回复信息；在问题会议群中发布回复信息。
实施例四
本申请实施例提供了一种计算机非易失性可读存储介质，该计算机非易失性可读存储介质存储有计算机程序，该计算机程序被处理器执行时实现如下步骤：
获取多方协作项目的问题描述信息；
基于指定分词算法，对问题描述信息进行分词，得到分词结果；
在分词结果中查找关键词，作为目标关键词，关键词为预定的词语列表中的词语；
根据目标关键词，从预定的关键词与负责人的对应关系表中，查找与目标关键词对应的负责人，作为问题描述信息对应的定位对象。
在一个实例性的实现过程中，计算机程序被处理器执行时还可 以实现如下步骤：创建问题会议群；获取定位对象的网络通信标识；根据网络通信标识，将定位对象添加到问题会议群；在问题会议群中发布问题描述信息。
在一个实例性的实现过程中，计算机程序被处理器执行时还可以实现如下步骤：在问题会议群的指定区域展示问题描述信息。
在一个实例性的实现过程中，计算机程序被处理器执行时还可以实现如下步骤：获取定位对象的联系方式；根据联系方式，将问题描述信息发送给定位对象对应的第一客户端。
在一个示例性的实现过程中，联系方式为电子邮箱；计算机程序被处理器执行时还可以实现如下步骤：生成第一电子邮件，第一电子邮件中包含问题描述信息；将第一电子邮件发送到定位对象的电子邮箱。
在一个示例性的实现过程中，，计算机程序被处理器执行时还可以实现如下步骤：接收定位对象通过其电子邮箱返回的第二电子邮件，第二电子邮件中包含定位对象针对问题描述信息的回复信息；从第二电子邮件中提取定位对象针对问题描述信息的回复信息；在问题会议群中发布回复信息。
在一个实例性的实现过程中，计算机程序被处理器执行时还可以实现如下步骤：在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；将关键词创建请求发送给维护人员对应的第二客户端，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；接收维护人员通过第二客户端返回的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中，以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
在一个实例性的实现过程中，计算机程序被处理器执行时还可以实现如下步骤：
在分词结果中没有关键词时，生成关键词创建请求，关键词创建请求中携带分词结果；将关键词创建请求发布到指定位置，以便维护人员从分词结果中确定新增关键词，并创建新增关键词与负责人的对应关系；获取维护人员发布在指定位置的新增关键词以及新增关键词与负责人的对应关系；将新增关键词添加到词语列表中， 以及将新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
以上所述仅为本申请的较佳实施例而已，并不用以限制本申请，凡在本申请的精神和原则之内，所做的任何修改、等同替换、改进等，均应包含在本申请保护的范围之内。
Claims (19)
- 一种多方协作项目的问题处理方法，其特征在于，所述方法包括：获取多方协作项目的问题描述信息；基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
- 根据权利要求1所述的方法，其特征在于，所述方法还包括：创建问题会议群；获取所述定位对象的网络通信标识；根据所述网络通信标识，将所述定位对象添加到所述问题会议群；在所述问题会议群中发布所述问题描述信息。
- 根据权利要求2所述的方法，其特征在于，所述在所述问题会议群中发布所述问题描述信息，包括：在所述问题会议群的指定区域展示所述问题描述信息。4、根据权利要求1～3任一项所述的方法，其特征在于，所述方法还包括：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发送给维护人员对应的第二客户端，以便所述维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；接收所述维护人员通过所述第二客户端返回的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
- 根据权利要求1～3任一项所述的方法，其特征在于，所述方法还包括：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发布到指定位置，以便维护人员从所述分词结 果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；获取所述维护人员发布在所述指定位置的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
- 一种多方协作项目的问题处理系统，其特征在于，所述系统包括：问题获取模块，用于获取多方协作项目的问题描述信息；分词模块，用于基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；关键词查找模块，用于在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；问题定位模块，用于根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
- 根据权利要求6所述的系统，其特征在于，所述系统还包括：群创建模块，用于创建问题会议群；标识获取模块，用于获取所述定位对象的网络通信标识；对象添加模块，用于根据所述网络通信标识，将所述定位对象添加到所述问题会议群；问题发布模块，用于在所述问题会议群中发布所述问题描述信息。
- 根据权利要求7所述的系统，其特征在于，所述问题发布模块，具体用于在所述问题会议群的指定区域展示所述问题描述信息。
- 根据权利要求6～8任一项所述的系统，其特征在于，所述系统还包括：请求生成模块，用于在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；第一发送模块，用于将所述关键词创建请求发送给维护人员对应的第二客户端，以便所述维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；词及关系接收模块，用于接收所述维护人员通过所述第二客户端返回的所述新增关键词以及所述新增关键词与负责人的对应关系；第一添加模块，用于将所述新增关键词添加到词语列表中，以及将所述新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
- 根据权利要求6～8任一项所述的系统，其特征在于，所述系统还包括：请求生成模块，用于在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；请求发布模块，用于将所述关键词创建请求发布到指定位置，以便维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；词及关系获取模块，用于获取所述维护人员发布在指定位置的所述新增关键词以及新增关键词与负责人的对应关系；第二添加模块，用于将所述新增关键词添加到词语列表中，以及将所述新增关键词与负责人的对应关系添加到关键词与负责人的对应关系表中。
- 一种服务器，其特征在于，所述服务器包括：处理器；用于存储所述处理器可执行指令的存储器；所述处理器被配置为：获取多方协作项目的问题描述信息；基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
- 根据权利要求11所述的服务器，其特征在于，所述处理器还被配置为：创建问题会议群；获取所述定位对象的网络通信标识；根据所述网络通信标识，将所述定位对象添加到所述问题会议群；在所述问题会议群中发布所述问题描述信息。
- 根据权利要求12所述的服务器，其特征在于，所述处理器在在所述问题会议群中发布所述问题描述信息时，被配置为：在所述问题会议群的指定区域展示所述问题描述信息。
- 根据权利要求11～13任一项所述的服务器，其特征在于，所述处理器还被配置为：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发送给维护人员对应的第二客户端，以便所述维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；接收所述维护人员通过所述第二客户端返回的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
- 根据权利要求11～13任一项所述的服务器，其特征在于，所述处理器还被配置为：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发布到指定位置，以便维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；获取所述维护人员发布在所述指定位置的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
- 一种计算机非易失性可读存储介质，所述计算机非易失性可读存储介质存储有计算机程序，其特征在于，所述计算机程序被处理器执行时实现如下步骤：获取多方协作项目的问题描述信息；基于指定分词算法，对所述问题描述信息进行分词，得到分词结果；在所述分词结果中查找关键词，作为目标关键词，所述关键词为预定的词语列表中的词语；根据所述目标关键词，从预定的关键词与负责人的对应关系表中，查 找与所述目标关键词对应的负责人，作为所述问题描述信息对应的定位对象。
- 根据权利要求16所述的计算机非易失性可读存储介质，其特征在于，所述计算机程序被处理器执行时还实现如下步骤：创建问题会议群；获取所述定位对象的网络通信标识；根据所述网络通信标识，将所述定位对象添加到所述问题会议群；在所述问题会议群中发布所述问题描述信息。
- 根据权利要求16所述的计算机非易失性可读存储介质，其特征在于，所述计算机程序被处理器执行时还实现如下步骤：在所述问题会议群的指定区域展示所述问题描述信息。
- 根据权利要求16～18所述的计算机非易失性可读存储介质，其特征在于，所述计算机程序被处理器执行时还实现如下步骤：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发送给维护人员对应的第二客户端，以便所述维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；接收所述维护人员通过所述第二客户端返回的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
- 根据权利要求16～18所述的计算机非易失性可读存储介质，其特征在于，所述计算机程序被处理器执行时还实现如下步骤：在所述分词结果中没有关键词时，生成关键词创建请求，所述关键词创建请求中携带所述分词结果；将所述关键词创建请求发布到指定位置，以便维护人员从所述分词结果中确定新增关键词，并创建所述新增关键词与负责人的对应关系；获取所述维护人员发布在所述指定位置的所述新增关键词以及所述新增关键词与负责人的对应关系；将所述新增关键词添加到所述词语列表中，以及将所述新增关键词与负责人的对应关系添加到所述关键词与负责人的对应关系表中。
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