WO2019233221A1 - 信息推送方法和装置 - Google Patents

信息推送方法和装置 Download PDF

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Publication number
WO2019233221A1
WO2019233221A1 PCT/CN2019/084810 CN2019084810W WO2019233221A1 WO 2019233221 A1 WO2019233221 A1 WO 2019233221A1 CN 2019084810 W CN2019084810 W CN 2019084810W WO 2019233221 A1 WO2019233221 A1 WO 2019233221A1
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WO
WIPO (PCT)
Prior art keywords
information
terminal
order
delivery person
order information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2019/084810
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English (en)
French (fr)
Inventor
赵洪野
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
Original Assignee
Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
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Filing date
Publication date
Application filed by Beijing Jingdong Century Trading Co Ltd, Beijing Jingdong Shangke Information Technology Co Ltd filed Critical Beijing Jingdong Century Trading Co Ltd
Publication of WO2019233221A1 publication Critical patent/WO2019233221A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers

Definitions

  • the embodiments of the present application relate to the technical field of logistics distribution, and in particular, to a method and a device for pushing information.
  • the delivery staff will deliver one to two hundred parcels.
  • the delivery staff will receive the goods from the site to the delivery.
  • the delivery person completes the package to the customer.
  • the delivery person often needs to establish a telephone communication with the customer once or twice.
  • the existing technology is generally that the delivery person obtains the customer's phone through the terminal device and uses his own mobile communication device to call the customer. Phone, when the customer is reminded, call the delivery person.
  • the information of each package requires the distributor to manually go to the terminal device to find the customer's information. For example, you need to call the customer, you need to find the customer's phone on the device, and then Call the customer.
  • the delivery staff also needs to manually query where the order is delivered.
  • the embodiments of the present application provide a method and a device for pushing information.
  • an embodiment of the present application provides an information push method, which is applied to a server and includes: receiving terminal location information and a dispatcher ID sent by a terminal of a dispatcher; and acquiring the undistributed A set of order information for at least one order, where the order information includes delivery address information; determining whether there is order information in the order information set for which the delivery address indicated by the delivery address information is within a predetermined range of the location indicated by the location information; if it exists, Based on the determined order information, information is sent to the terminal.
  • sending the information to the terminal based on the determined order information includes: converting the determined order information in the form of text to voice order information; and sending the order information in the voice form to the terminal.
  • the order information further includes an order number; and the above method further includes: in response to receiving a call request including the order number, obtaining a delivery phone number and a customer phone number according to the order number; and according to the delivery phone number and the customer The telephone number establishes a call connection between the terminal of the delivery person and the terminal of the customer.
  • the method further includes: generating a call record by recording a call between the delivery person and the customer; and storing the call record according to the order number.
  • the method further includes: in response to receiving a call query request including an order number, searching for a call record according to the order number in the call query request.
  • the call request includes the user identification of the calling user; and before establishing a call connection between the terminal of the delivery person and the terminal of the customer according to the phone number of the delivery person and the customer phone number, the method further includes: responding to The calling user is determined as the customer according to the user identification, and the order information corresponding to the order number is sent to the terminal of the delivery person associated with the delivery person's phone number in voice and / or text form.
  • an embodiment of the present application provides an information push method applied to a terminal, including: sending location information of the terminal to a target server and a distributor ID of a distributor using the terminal, wherein the target server is based on the distributor Identifying to obtain the order information set of at least one order that has not been delivered by the delivery person, and determining the order information indicating that the delivery address indicated by the delivery address information existing in the order information set is within a predetermined range of the position indicated by the position information, and sends to the terminal Send the determined order information, where the order information includes delivery address information; and in response to receiving the order information sent by the target server, display the order information in a voice form and / or a text form.
  • the method further includes: in response to receiving the voice information of the delivery person, determining an operation instruction corresponding to the voice information; and sending the operation instruction to the target server.
  • the operation instruction includes a call request, wherein the call request includes an order number.
  • an embodiment of the present application provides an information pushing device, which is applied to a server and includes: a receiving unit configured to receive terminal location information and a delivery person identification sent by a terminal of a delivery person; an obtaining unit, configured To obtain the order information set of at least one order that has not been delivered by the delivery person according to the delivery person identification, wherein the order information includes delivery address information; and the determining unit is configured to determine whether the delivery address indicated by the delivery address information exists in the order information set Order information within a predetermined range of the location indicated by the location information; the sending unit is configured to, if present, send information to the terminal based on the determined order information.
  • the sending unit is further configured to: convert the determined order information in the text form to voice order information; and send the voice order information to the terminal.
  • the order information further includes an order number
  • the above-mentioned device further includes a connection establishing unit configured to: in response to receiving a call request including the order number, obtain a delivery phone number and a customer phone number according to the order number; A call connection between the terminal of the delivery person and the terminal of the customer is established according to the telephone number of the delivery person and the customer's telephone number.
  • the above device further includes a storage unit configured to: generate a call record from a call recording between the delivery person and the customer; and save the call record according to the order number.
  • the above device further includes a query unit configured to: in response to receiving a call query request including an order number, search for a call record according to the order number in the call query request.
  • the call request includes the user identification of the calling user; and the above device further includes a notification unit configured to: establish a connection between the terminal of the distributor and the terminal of the customer according to the telephone number of the distributor and the customer's telephone number Before the call is connected, in response to determining that the calling user is the customer according to the user identification, the order information corresponding to the order number is sent to the terminal of the delivery person associated with the delivery person's phone number in voice and / or text form.
  • a notification unit configured to: establish a connection between the terminal of the distributor and the terminal of the customer according to the telephone number of the distributor and the customer's telephone number Before the call is connected, in response to determining that the calling user is the customer according to the user identification, the order information corresponding to the order number is sent to the terminal of the delivery person associated with the delivery person's phone number in voice and / or text form.
  • an embodiment of the present application provides an information pushing device, which is applied to a terminal and includes a positioning unit configured to send location information of the terminal to a target server and a distributor ID of a distributor who uses the terminal, where:
  • the target server obtains the order information set of at least one order that has not been delivered by the delivery person according to the identification of the delivery person, and determines that the delivery address indicated by the delivery address information existing in the order information set is within a predetermined range of the location indicated by the location information Send the determined order information to the terminal, where the order information includes the delivery address information;
  • the display unit is configured to display the order in voice and / or text in response to receiving the order information sent by the target server information.
  • the device further includes an instruction sending unit configured to: determine an operation instruction corresponding to the voice information in response to receiving the voice information of the delivery person; and send the operation instruction to the target server.
  • the operation instruction includes a call request, wherein the call request includes an order number.
  • an embodiment of the present application provides an electronic device, including: one or more processors; a storage device storing one or more programs thereon, and when one or more programs are processed by one or more processors Execute such that one or more processors implement the method as in any of the first aspect.
  • an embodiment of the present application provides a computer-readable medium on which a computer program is stored, wherein when the program is executed by a processor, the method as in any of the first aspect is implemented.
  • the information pushing method and device provided in the embodiments of the present application determine the undelivered order of the delivery person through the delivery person identification reported by the terminal.
  • the position information reported by the terminal determines the order that needs to be delivered near the delivery person.
  • the delivery person is notified of the order information that the delivery address indicated by the delivery address information is within a predetermined range of the position indicated by the location information. So as to promptly notify the delivery staff for proper investment.
  • FIG. 1 is an exemplary system architecture diagram to which an embodiment of the present application can be applied;
  • FIG. 1 is an exemplary system architecture diagram to which an embodiment of the present application can be applied;
  • FIG. 2 is a flowchart of an embodiment of an information pushing method applied to a server according to the present application
  • FIG. 3 is a schematic diagram of an application scenario of the information push method according to the present application.
  • FIG. 4 is a flowchart of an embodiment in which an information pushing method according to the present application is applied to a terminal
  • FIG. 5 is a schematic structural diagram of an embodiment in which an information pushing device according to the present application is applied to a server;
  • FIG. 6 is a schematic structural diagram of an embodiment in which an information pushing device according to the present application is applied to a terminal;
  • FIG. 7 is a schematic structural diagram of a computer system suitable for implementing an electronic device according to an embodiment of the present application.
  • FIG. 1 illustrates an exemplary system architecture 100 to which an embodiment of an information pushing method or an information pushing apparatus of the present application can be applied.
  • the system architecture 100 may include a terminal 101 for a delivery person, a terminal 102 for a customer, and a server 103.
  • the network is used to provide a medium for a communication link between the terminal 101 of the delivery person, the terminal 102 of the customer, and the server 103.
  • Networks can include various types of connections, such as wired, wireless communication links, or fiber optic cables.
  • the delivery person can use the terminal 101 of the delivery person and the terminal 102 of the customer to interact with the server 103 through the network to receive or send messages and the like.
  • Delivery terminal 101 and customer terminal 102 can be installed with various communication client applications, such as distribution applications, logistics applications, web browser applications, shopping applications, search applications, instant messaging tools, and email clients , Social platform software, etc.
  • the terminal 101 of the delivery person and the terminal 102 of the customer may be hardware or software.
  • the terminal 101 of the delivery person and the terminal 102 of the customer are hardware, they can be various electronic devices with a display screen and supporting communication functions, including but not limited to smartphones, tablets, e-book readers, MP3 players Picture Experts Group Audio Layer III, Moving Picture Experts Compression Standard Audio Level 3), MP4 (Moving Picture Experts Group Audio Level Layer IV, Moving Picture Experts Compression Standard Audio Level 4) player, laptop portable computer and desktop computer, etc.
  • the terminal 101 of the delivery person and the terminal 102 of the customer are software, they can be installed in the electronic devices listed above. It can be implemented as multiple software or software modules (for example, to provide distributed services), or it can be implemented as a single software or software module. It is not specifically limited here.
  • the server 103 may be a server that provides various services, such as a background order processing server that supports the terminal 101 of the delivery person and the terminal 102 of the customer via the network with the order information displayed on the server 103.
  • the background order processing server may analyze and process the received data such as the location information of the delivery person, and feed back the processing result (such as the order to be processed in the area near the location of the delivery person) to the terminal 101 of the delivery person.
  • the server 103 may be hardware or software. When the server is hardware, it can be implemented as a distributed server cluster consisting of multiple servers or as a single server. When the server is software, it can be implemented as multiple software or software modules (for example, to provide distributed services), or it can be implemented as a single software or software module. It is not specifically limited here.
  • the server 103 may include a GIS (Geographic Information System) server, which is used to convert the status information of the order that has not been delivered by the delivery person into latitude and longitude coordinates, and then compare it with the position information reported by the terminal into latitude and longitude coordinates to determine Whether the distance between the participants is within a predetermined range.
  • GIS Geographic Information System
  • the server 103 may further include a communication server for establishing a communication connection between the client's terminal and the terminal of the delivery person.
  • the server 103 may further include a cloud storage server for storing call records between the customer and the delivery person.
  • the cloud storage server also supports users to search call records through the audio storage engine.
  • the information pushing method provided in the embodiment of the present application may be executed by the terminal 101 of the delivery person, or may be executed by the server 103.
  • the device for pushing information may be set in the terminal 101 of the delivery person, or may be set in the server 103. It is not specifically limited here.
  • the numbers of the terminal of the delivery person, the terminal of the customer, and the server in FIG. 1 are merely exemplary. According to the needs of implementation, there can be any number of terminals for delivery people and terminals for customers.
  • the information push method includes the following steps:
  • Step 201 Receive terminal location information and a delivery person identification sent by a delivery person's terminal.
  • the execution body of the information push method may receive the terminal's location information and the delivery person identification from the terminal that the delivery person uses to deliver items through a wired connection or a wireless connection.
  • the terminal has a GPS (Global Positioning System) positioning function.
  • the location information reported by the terminal may be longitude and latitude coordinates or specific address information, such as street building number.
  • the delivery person can view the order information of the order assigned to him through the terminal.
  • the delivery person identification is used to indicate the identity of the delivery person. If the terminal of the delivery person is a dedicated terminal, the terminal identification may be used to represent the identification of the delivery person.
  • the terminal of the delivery person is an ordinary mobile phone
  • the delivery person uses a dedicated delivery application to query the delivery information
  • the account name used for login can be used as the delivery person's identification.
  • the distributor ID has been registered on the server, and the order that has been assigned to the distributor and the processing status of the order can be queried through the distributor ID. For example, the order is unallocated, the order has not been delivered, the order has been delivered, and so on.
  • Step 202 Obtain an order information set of at least one order that has not been delivered by the delivery person according to the identification of the delivery person.
  • an order that has not yet been delivered refers to an order that has been assigned to a delivery person and has been loaded on a car but has not yet been delivered in this distribution process.
  • the server stores a collection of orders that have been assigned to the delivery person.
  • the order is associated with the delivery person's identification.
  • the code scanning operation can inform the server which orders the goods are loaded with.
  • the server is notified to change the status of the order.
  • the collection of order information for at least one order that has not yet been delivered changes in real time. Each time the terminal reports location information, it queries the order information set of at least one order that has not yet been delivered.
  • the order information of the orders that have been assigned to the distributor is queried by the distributor ID.
  • the order information includes shipping address information.
  • the delivery address information may be detailed address information, for example, No. 20 Zhongguancun South Street, Haidian District.
  • the delivery address information of each order in the order information collection can be converted into latitude and longitude coordinates.
  • Step 203 Determine whether there is order information in the order information set whose delivery address indicated by the delivery address information is within a predetermined range of the location indicated by the location information.
  • the delivery address indicated by the delivery address information may be within a predetermined range of the location indicated by the location information. There may also be no order information for which the delivery address indicated by the delivery address information is within a predetermined range of the position indicated by the location information. Assume that the predetermined range is 100 meters, and there are three order information A, B, and C in the order information set. If the location information reported by the terminal is latitude and longitude coordinates, the delivery address information in each order information in the order information set is converted into latitude and longitude coordinates.
  • the order information A is determined as the target order information pushed to the terminal.
  • Step 204 If it exists, send information to the terminal based on the determined order information.
  • the terminal is generated according to the determined order information.
  • Pushed information This information is used to alert the delivery person that there are items on the truck that need to be delivered nearby. The delivery person can be reminded in text form or in voice form. It can also remind the delivery staff in both text and voice.
  • sending information to the terminal based on the determined order information includes: converting the determined order information in the form of text to voice order information. Then send the order information in voice to the terminal.
  • the message format sent by the terminal configuration server may be configured in advance, for example, configured to be sent to the terminal in a voice form, a text form, a voice form, and a text form.
  • the terminal can be paired with a Bluetooth headset. If the terminal detects that the distributor uses a Bluetooth headset, it can send a configuration request to the server to request the server to send a voice message. The server may also be requested to send both a voice message and a text message. The server can send a text message by default, and then the terminal can detect whether a Bluetooth headset is used for pairing.
  • the terminal may convert the text message sent by the server into a voice form and send it to the Bluetooth headset.
  • text messages can be displayed on the terminal for the delivery staff to check the information at their convenience. In this way, the delivery person can receive the delivery message in time when driving on the road, and does not need to stop and check the message to ensure the safety of driving.
  • the order information further includes an order number.
  • the above method further includes: in response to receiving the call request including the order number, obtaining the phone number of the delivery person and the phone number of the customer according to the order number. Then, a call connection between the terminal of the delivery person and the terminal of the customer is established according to the telephone number of the delivery person and the customer's telephone number.
  • the order information sent from the server to the terminal does not include the customer's phone number in clear text.
  • the distributor wants to contact the customer, he needs to establish a call connection with the customer through the server. Instead of dialing the customer phone number manually. This protects customer privacy and facilitates the supervision of call content.
  • the delivery person can directly input the order number through the terminal voice, and then the terminal initiates a call request to the server according to the order number.
  • the server can find the phone numbers of both parties from the pre-stored order information according to the order number, and then establish a call connection between the two parties. So that the delivery person can still contact the customer without knowing the customer's phone number. The customer's phone number will not be displayed on the customer's terminal. To avoid direct contact between the two parties bypassing the logistics company. Prevent privacy leaks and unnecessary disputes.
  • the customer needs to contact a specific delivery person, he can initiate a call request to the server, find the delivery person's phone number by the order number, and establish a call connection between the customer's terminal and the delivery person's terminal.
  • the terminal of the delivery person may send the telephone number of the delivery person and the telephone number of the customer to the server in an AES (Advanced Encryption Standard) encryption method.
  • the server establishes a call connection between the terminal of the delivery person and the terminal of the customer.
  • the terminal of the delivery person has received the customer phone number in the order information, some numbers are hidden to prevent the delivery person from remembering the customer phone number, but the terminal itself knows the complete customer phone number.
  • the customer's phone number is not completely hidden, which is convenient for the delivery person to distinguish the customer by the phone number when distributing, so as to avoid the situation that the customer has the wrong name due to the duplicate name.
  • the foregoing method further includes: recording a call record between the delivery person and the customer into a call record. Then save the call log according to the order number. In order to ensure that the call records can be verified, it is necessary to record the call content between the delivery person and the customer, and upload the audio file to the cloud storage server for archiving.
  • the method further includes: in response to receiving a call query request including an order number, searching for a call record according to the order number in the call query request.
  • a call query request including an order number
  • searching for a call record according to the order number in the call query request When a customer makes a complaint, the audio file of the call log can be retrieved from the cloud storage server through the order number in real time.
  • the call request includes a user identification of the calling user.
  • the method further includes: in response to determining that the calling user is the customer based on the user identification, placing the order corresponding to the order number The information is sent to the terminal of the delivery person associated with the delivery person's phone number in voice and / or text form.
  • a client application can initiate a call request to the server. The account number entered when the customer logs in serves as the customer identification. The server can determine from the client that the request came from the client.
  • the orderer's phone number is found through the order number, and the call connection between the customer's terminal and the terminal of the deliveryman is established.
  • the order information When connecting to the delivery person, first play the order information to the delivery person in text or voice form in advance, such as: Mr./Ms. Of the order is contacting you, please answer in time.
  • FIG. 3 is a schematic diagram of an application scenario of the information push method according to this embodiment.
  • the hollow circle in the figure represents the real-time location of the delivery person, and the solid circle represents the location indicated by the order that needs to be delivered.
  • the terminal of the delivery person regularly reports the current location of the delivery person. For example, at 9:30, the terminal of the delivery person reports the location 301 to the server.
  • the server determines that there is an order with a delivery address of 301 'in the set of orders that have not yet been delivered, and 301' is within a range of a circle centered on 301 and a radius of a predetermined length. At this time, the server sends a message to the delivery person's terminal to remind the delivery person that there are orders to be delivered nearby.
  • the delivery person reports the current location information when traveling to location 302, the server does not remind the delivery person if there is no deliverable order near here.
  • the deliveryman's terminal reports that he arrived at location 303, the server reminds the deliveryman that there is an order to be delivered at location 303 '.
  • the server reminds the deliveryman that there is an order to be delivered at location 304 '.
  • the method provided by the foregoing embodiment of the present application uses the location information reported by the terminal of the delivery person and the identification of the delivery person to promptly remind the delivery person of an order to be processed nearby, thereby improving the timeliness of delivery.
  • FIG. 4 illustrates a process 400 of an embodiment in which an information pushing method is applied to a terminal.
  • the process 400 of the information push method includes the following steps:
  • Step 401 Send the location information of the terminal and the delivery person identification of the delivery person using the terminal to the target server.
  • an execution subject of the information push method may send the terminal's location information and the delivery person's identification to the target server through a wired connection or a wireless connection.
  • the terminal has a GPS (Global Positioning System) positioning function.
  • the location information reported by the terminal may be longitude and latitude coordinates or specific address information, such as street building number.
  • the delivery person can view the order information of the order assigned to him through the terminal.
  • the delivery person identification is used to indicate the identity of the delivery person. If the terminal of the delivery person is a dedicated terminal, the terminal identification may be used to represent the identification of the delivery person.
  • the terminal of the delivery person is an ordinary mobile phone
  • the account name used for login can be used as the delivery person's identification.
  • the distributor ID has been registered on the server, and the order that has been assigned to the distributor and the processing status of the order can be queried through the distributor ID. For example, the order is unallocated, the order has not been delivered, the order has been delivered, and so on.
  • the terminal may include a mobile phone and a Bluetooth headset.
  • the terminal can send the received voice information to the Bluetooth headset, which is convenient for the delivery staff to receive calls and instructions during the driving process.
  • the terminal can also convert the received text into voice through voice synthesis software and send it to the Bluetooth headset.
  • the target server is the server used to perform steps 201-204.
  • the target server obtains the order information set of at least one order that has not been delivered by the delivery person according to the identification of the delivery person.
  • Order information sending the determined order information to the terminal.
  • the order information includes delivery address information. For details, see steps 201-204, and details are not described here again.
  • Step 402 In response to receiving the order information sent by the target server, display the order information in a voice form and / or a text form.
  • the terminal can detect whether a Bluetooth headset is connected. If a Bluetooth headset is connected, the voice message sent by the target server can be sent directly to the Bluetooth headset. If the server sends only text messages, the text messages can be displayed on the display of the terminal. The text information can also be converted into voice by voice synthesis software and sent to the Bluetooth headset.
  • the Bluetooth headset plays the order information that needs to be submitted, which mainly includes the order number, the address to be delivered, and the customer's name. Whether the delivery person needs to call the customer or send a text message to the customer to notify the customer to prepare for receipt
  • the above method further includes determining an operation instruction corresponding to the voice information in response to receiving the voice information of the delivery person. Then send the operation instruction to the target server.
  • Voice messages can be received through Bluetooth headsets or directly through the phone's microphone.
  • the content of the voice message may include the plain text of the instruction, or some codes. Recognize the content of the voice message through voice recognition software. For example, call the customer for order XX. Or received some operation codes, such as 666, which means that the order is delivered. Using operation codes can reduce the difficulty of speech recognition.
  • the delivery person can call the terminal to call the customer through the voice, thereby freeing his hands.
  • the operation instruction includes a call request, where the call request includes an order number.
  • the delivery person uses a Bluetooth headset to enter voice and requests a customer call.
  • the Bluetooth headset sends the received call request to the terminal device.
  • the terminal device calls the server to obtain the customer's phone and the dispatcher's phone, and establishes a communication connection between the two parties.
  • the process 400 of the information pushing method in this embodiment highlights the steps of the delivery person's terminal interacting with the server to implement the order reminder. Therefore, the solution described in this embodiment can improve the distribution efficiency and protect the privacy of customers with the cooperation between the terminal and the server.
  • this application provides an embodiment of an information push device applied to a server.
  • the device embodiment corresponds to the method embodiment shown in FIG. 2.
  • the device can be specifically applied to various electronic devices.
  • the information pushing device 500 in this embodiment includes a receiving unit 501, an obtaining unit 502, a determining unit 503, and a sending unit 504.
  • the receiving unit 501 is configured to receive the location information of the terminal and the delivery person identification sent by the terminal of the delivery person.
  • the obtaining unit 502 is configured to obtain an order information set of at least one order that has not been delivered by the delivery person according to the identification of the delivery person.
  • the order information includes delivery address information.
  • the determining unit 503 is configured to determine whether there is order information in the order information set where the delivery address indicated by the delivery address information is within a predetermined range of the position indicated by the position information.
  • the sending unit 504 is configured to send information to the terminal based on the determined order information if it exists.
  • the sending unit 504 is further configured to: convert the determined order information in the text form into voice order information. Send the order information in voice to the terminal.
  • the order information further includes an order number.
  • the above apparatus 500 further includes a connection establishment unit (not shown in the figure) configured to respond to receiving a call request including an order number. Obtain the delivery phone number and customer phone number based on the order number. A call connection between the terminal of the delivery person and the terminal of the customer is established according to the telephone number of the delivery person and the customer's telephone number.
  • the foregoing apparatus 500 further includes a storage unit (not shown in the figure), which is configured to generate a call record from a call recording between the delivery person and the customer. Save call records by order number.
  • the foregoing apparatus 500 further includes an inquiry unit (not shown in the figure) configured to: respond to receiving a call inquiry request including an order number. Find the call history according to the order number in the call query request.
  • an inquiry unit (not shown in the figure) configured to: respond to receiving a call inquiry request including an order number. Find the call history according to the order number in the call query request.
  • the call request includes a user identification of the calling user.
  • the above device further includes a notification unit (not shown in the figure) configured to: before establishing a call connection between the terminal of the delivery person and the terminal of the customer according to the telephone number of the delivery person and the customer's telephone number, The calling user is a customer, and sends the order information corresponding to the order number to the terminal of the delivery person associated with the delivery person's phone number in voice and / or text form.
  • this application provides an embodiment in which an information pushing device is applied to a terminal.
  • the device embodiment corresponds to the method embodiment shown in FIG. 4.
  • the device can be specifically applied to various electronic devices.
  • the information pushing device 600 in this embodiment includes a positioning unit 601 and a display unit 602.
  • the positioning unit 601 is configured to send the location information of the terminal and the delivery person identification of the delivery person using the terminal to the target server.
  • the target server obtains the order information set of at least one order that has not been delivered by the delivery person according to the identification of the delivery person.
  • Order information of the delivery address indicated by the delivery address information existing in the order information set within a predetermined range of the location indicated by the position information is determined.
  • the order information includes delivery address information.
  • the display unit 602 is configured to display the order information in a voice form and / or a text form in response to receiving the order information sent by the target server.
  • the above-mentioned device 600 further includes an instruction sending unit (not shown in the figure) configured to: in response to receiving the voice information of the delivery person, determine an operation instruction corresponding to the voice information To send the operation instruction to the target server.
  • an instruction sending unit (not shown in the figure) configured to: in response to receiving the voice information of the delivery person, determine an operation instruction corresponding to the voice information To send the operation instruction to the target server.
  • the operation instruction includes a call request.
  • the call request includes an order number.
  • FIG. 7 illustrates a schematic structural diagram of a computer system 700 suitable for implementing an electronic device (such as a terminal device / server shown in FIG. 1) in the embodiment of the present application.
  • the electronic device shown in FIG. 7 is only an example, and should not impose any limitation on the functions and scope of use of the embodiments of the present application.
  • the computer system 700 includes a central processing unit (CPU) 701, which can be based on a program stored in a read-only memory (ROM) 702 or a program loaded from a storage section 708 into a random access memory (RAM) 703. Instead, perform various appropriate actions and processes.
  • ROM read-only memory
  • RAM random access memory
  • various programs and data required for the operation of the system 700 are also stored.
  • the CPU 701, ROM 702, and RAM 703 are connected to each other through a bus 704.
  • An input / output (I / O) interface 705 is also connected to the bus 704.
  • the following components are connected to the I / O interface 705: an input portion 706 including a keyboard, a mouse, and the like; an output portion 707 including a cathode ray tube (CRT), a liquid crystal display (LCD), and the speaker; a storage portion 708 including a hard disk and the like And a communication section 709 including a network interface card such as a LAN card, a modem, and the like.
  • the communication section 709 performs communication processing via a network such as the Internet.
  • the driver 710 is also connected to the I / O interface 705 as needed.
  • a removable medium 711 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 710 as needed, so that a computer program read out therefrom is installed into the storage section 708 as needed.
  • the process described above with reference to the flowchart may be implemented as a computer software program.
  • embodiments of the present application include a computer program product including a computer program carried on a computer-readable medium, the computer program containing program code for performing the method shown in the flowchart.
  • the computer program may be downloaded and installed from a network through the communication section 709, and / or installed from a removable medium 711.
  • CPU central processing unit
  • the above-mentioned functions defined in the method of the present application are executed.
  • the computer-readable medium described in this application may be a computer-readable signal medium or a computer-readable storage medium or any combination of the two.
  • the computer-readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programming read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in combination with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal that is included in baseband or propagated as part of a carrier wave, and which carries computer-readable program code. Such a propagated data signal may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, and the computer-readable medium may send, propagate, or transmit a program for use by or in connection with an instruction execution system, apparatus, or device.
  • Program code embodied on a computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
  • Computer program code for performing the operations of this application may be written in one or more programming languages, or a combination thereof, including programming languages such as Java, Smalltalk, C ++, and also conventional Procedural programming language—such as "C" or a similar programming language.
  • the program code can be executed entirely on the user's computer, partly on the user's computer, as an independent software package, partly on the user's computer, partly on a remote computer, or entirely on a remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as through an Internet service provider) Internet connection).
  • LAN local area network
  • WAN wide area network
  • Internet service provider Internet service provider
  • each block in the flowchart or block diagram may represent a module, a program segment, or a part of code, which contains one or more functions to implement a specified logical function Executable instructions.
  • the functions labeled in the blocks may also occur in a different order than those labeled in the drawings. For example, two blocks represented one after the other may actually be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts can be implemented by a dedicated hardware-based system that performs the specified function or operation , Or it can be implemented with a combination of dedicated hardware and computer instructions.
  • the units described in the embodiments of the present application may be implemented by software or hardware.
  • the described unit may also be provided in a processor, for example, it may be described as: a processor includes a receiving unit, an obtaining unit, a determining unit, and a sending unit.
  • a processor includes a receiving unit, an obtaining unit, a determining unit, and a sending unit.
  • the name of these units does not constitute a limitation on the unit itself in some cases.
  • the receiving unit may also be described as "a unit that receives the location information of the terminal sent by the terminal of the delivery person and the identification of the delivery person. ".
  • the present application further provides a computer-readable medium, which may be included in the apparatus described in the foregoing embodiments. It can also exist alone without being assembled into the device.
  • the computer-readable medium carries one or more programs, and when the one or more programs are executed by the device, the device is caused to receive the location information of the terminal and the distributor identification sent by the terminal of the distributor.
  • the order information set of at least one order that has not been delivered by the delivery person is obtained according to the delivery person identification, where the order information includes delivery address information. It is determined whether there is order information in the order information set whose delivery address indicated by the delivery address information is within a predetermined range of the position indicated by the location information. If it exists, it sends information to the terminal based on the determined order information.
  • the device is caused to: send the location information of the terminal and the distributor ID of the distributor using the terminal to the target server, wherein the target server obtains the distributor based on the distributor ID
  • the order information is displayed in a voice form and / or a text form.

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Abstract

本申请实施例公开了信息推送方法和装置。该方法的一具体实施方式包括：接收配送员的终端发送的终端的位置信息和配送员标识；根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息；确定订单信息集合中是否存在配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息；若存在，则基于确定出的订单信息，发送信息给终端。该实施方式能够在配送员配送订单过程中及时地通知配送员附近需要妥投的订单，提高配送的时效性。

Description

信息推送方法和装置
本专利申请要求于2018年6月5日提交的、申请号为201810569567.9、申请人为北京京东尚科信息技术有限公司和北京京东世纪贸易有限公司、发明名称为“信息推送方法和装置”的中国专利申请的优先权，该申请的全文以引用的方式并入本申请中。
技术领域
本申请实施例涉及物流配送技术领域，具体涉及信息推送方法和装置。
背景技术
快递行业蓬勃发展的今天，每天都将产生数以亿计的包裹，每天配送员都要配送一到两百个包裹，配送员在完成最后一公里配送时，配送员从站点收货物到配送员将包裹完整的交付到客户手中，整个过程中配送员往往需要与客户建立电话沟通一到两次，现有的技术一般是配送员通过终端设备获取客户电话用自己的手机通讯设备给客户拨打电话，当客户催单时主动拨打电话给配送员。
配送员在将包裹送到客户手中的过程中，每个包裹的信息都要配送员手动去终端设备去查找客户的信息，比如需要给客户打电话需要在设备上查找到客户电话，然后自己再拨打给客户。配送员还需要手工查询在哪些位置配送订单。
发明内容
本申请实施例提出了信息推送方法和装置。
第一方面，本申请实施例提供了一种信息推送方法，应用于服务端，包括：接收配送员的终端发送的终端的位置信息和配送员标识；根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息；确定订单信息集合中是否存在配送地址信息所指示的配送地址在位置信息所指示的位置的预定范 围内的订单信息；若存在，则基于确定出的订单信息，发送信息给终端。
在一些实施例中，基于确定出的订单信息，发送信息给终端，包括：将确定出的文字形式的订单信息转换成语音形式的订单信息；将语音形式的订单信息发送给终端。
在一些实施例中，订单信息还包括订单号；以及上述方法还包括：响应于接收到包括订单号的通话请求，根据订单号获取配送员电话号码和客户电话号码；根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接。
在一些实施例中，上述方法还包括：将配送员和客户之间的通话录音生成通话记录；按照订单号保存通话记录。
在一些实施例中，上述方法还包括：响应于接收到包括订单号的通话查询请求，根据通话查询请求中的订单号查找通话记录。
在一些实施例中，通话请求包括主叫用户的用户标识；以及在根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，上述方法还包括：响应于根据用户标识确定出主叫用户为客户，将订单号对应的订单信息以语音形式和/或文字形式发送给配送员电话号码所关联的配送员的终端。
第二方面，本申请实施例提供了一种信息推送方法，应用于终端，包括：向目标服务端发送终端的位置信息和使用终端的配送员的配送员标识，其中，目标服务端根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，以及确定出订单信息集合中存在的配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息，向终端发送确定出的订单信息，其中，订单信息包括配送地址信息；响应于接收到目标服务端发送的订单信息，以语音形式和/或文字形式展示订单信息。
在一些实施例中，上述方法还包括：响应于接收配送员的语音信息，确定语音信息相对应的操作指令；将操作指令发送给目标服务端。
在一些实施例中，操作指令包括通话请求，其中，通话请求包括订单号。
第三方面，本申请实施例提供了一种信息推送装置，应用于服务端，包括：接收单元，被配置成接收配送员的终端发送的终端的位置信息和配送员标识；获取单元，被配置成根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息；确定单元，被配置成确定订单信息集合中是否存在配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息；发送单元，被配置成若存在，则基于确定出的订单信息，发送信息给终端。
在一些实施例中，发送单元进一步被配置成：将确定出的文字形式的订单信息转换成语音形式的订单信息；将语音形式的订单信息发送给终端。
在一些实施例中，订单信息还包括订单号；以及上述装置还包括连接建立单元，被配置成：响应于接收到包括订单号的通话请求，根据订单号获取配送员电话号码和客户电话号码；根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接。
在一些实施例中，上述装置还包括保存单元，被配置成：将配送员和客户之间的通话录音生成通话记录；按照订单号保存通话记录。
在一些实施例中，上述装置还包括查询单元，被配置成：响应于接收到包括订单号的通话查询请求，根据通话查询请求中的订单号查找通话记录。
在一些实施例中，通话请求包括主叫用户的用户标识；以及上述装置还包括通知单元，被配置成：在根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，响应于根据用户标识确定出主叫用户为客户，将订单号对应的订单信息以语音形式和/或文字形式发送给配送员电话号码所关联的配送员的终端。
第四方面，本申请实施例提供了一种信息推送装置，应用于终端，包括：定位单元，被配置成向目标服务端发送终端的位置信息和使用终端的配送员的配送员标识，其中，目标服务端根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，以及确定出订单信息集合中存在的配送地址信息所指示的配送地址在位置信息所指示 的位置的预定范围内的订单信息，向终端发送确定出的订单信息，其中，订单信息包括配送地址信息；展示单元，被配置成响应于接收到目标服务端发送的订单信息，以语音形式和/或文字形式展示订单信息。
在一些实施例中，上述装置还包括指令发送单元，被配置成：响应于接收配送员的语音信息，确定语音信息相对应的操作指令；将操作指令发送给目标服务端。
在一些实施例中，操作指令包括通话请求，其中，通话请求包括订单号。
第五方面，本申请实施例提供了一种电子设备，包括：一个或多个处理器；存储装置，其上存储有一个或多个程序，当一个或多个程序被一个或多个处理器执行，使得一个或多个处理器实现如第一方面中任一的方法。
第六方面，本申请实施例提供了一种计算机可读介质，其上存储有计算机程序，其中，程序被处理器执行时实现如第一方面中任一的方法。
本申请实施例提供的信息推送方法和装置，通过终端上报的配送员标识确定出配送员的尚未配送订单。通过终端上报的位置信息确定出配送员附近需要配送的订单。然后通知配送员配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。从而及时通知配送员进行妥投。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本申请的其它特征、目的和优点将会变得更明显：
图1是本申请的一个实施例可以应用于其中的示例性系统架构图；
图2是根据本申请的信息推送方法应用于服务端的一个实施例的流程图；
图3是根据本申请的信息推送方法的一个应用场景的示意图；
图4是根据本申请的信息推送方法应用于终端的一个实施例的流程图；
图5是根据本申请的信息推送装置应用于服务端的一个实施例的结构示意图；
图6是根据本申请的信息推送装置应用于终端的一个实施例的结构示意图；
图7是适于用来实现本申请实施例的电子设备的计算机系统的结构示意图。
具体实施方式
下面结合附图和实施例对本申请作进一步的详细说明。可以理解的是，此处所描述的具体实施例仅仅用于解释相关发明，而非对该发明的限定。另外还需要说明的是，为了便于描述，附图中仅示出了与有关发明相关的部分。
需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本申请。
图1示出了可以应用本申请的信息推送方法或信息推送装置的实施例的示例性系统架构100。
如图1所示，系统架构100可以包括配送员的终端101、客户的终端102、服务器103。网络用以在配送员的终端101、客户的终端102、服务器103之间提供通信链路的介质。网络可以包括各种连接类型，例如有线、无线通信链路或者光纤电缆等等。
配送员可以使用配送员的终端101和客户的终端102通过网络与服务器103交互，以接收或发送消息等。配送员的终端101和客户的终端102上可以安装有各种通讯客户端应用，例如配送类应用、物流类应用、网页浏览器应用、购物类应用、搜索类应用、即时通信工具、邮箱客户端、社交平台软件等。
配送员的终端101和客户的终端102可以是硬件，也可以是软件。当配送员的终端101和客户的终端102为硬件时，可以是具有显示屏 并且支持通讯功能的各种电子设备，包括但不限于智能手机、平板电脑、电子书阅读器、MP3播放器(Moving Picture Experts Group Audio Layer III，动态影像专家压缩标准音频层面3)、MP4(Moving Picture Experts Group Audio Layer IV，动态影像专家压缩标准音频层面4)播放器、膝上型便携计算机和台式计算机等等。当配送员的终端101和客户的终端102为软件时，可以安装在上述所列举的电子设备中。其可以实现成多个软件或软件模块(例如用来提供分布式服务)，也可以实现成单个软件或软件模块。在此不做具体限定。
服务器103可以是提供各种服务的服务器，例如对配送员的终端101和客户的终端102通过网络与服务器103上显示的订单信息提供支持的后台订单处理服务器。后台订单处理服务器可以对接收到的配送员的位置信息等数据进行分析等处理，并将处理结果(例如配送员所在位置附近的区域内需要处理的订单)反馈给配送员的终端101。
需要说明的是，服务器103可以是硬件，也可以是软件。当服务器为硬件时，可以实现成多个服务器组成的分布式服务器集群，也可以实现成单个服务器。当服务器为软件时，可以实现成多个软件或软件模块(例如用来提供分布式服务)，也可以实现成单个软件或软件模块。在此不做具体限定。服务器103可包括GIS(Geographic Information System，地理信息系统)服务端，用于将配送员尚未配送的订单的地位信息转换成经纬度坐标，再与终端上报的位置信息转换成经纬度坐标做比较，确定两者之间距离是否在预定范围内。服务器103还可包括通讯服务端，用于建立客户的终端与配送员的终端之间的通讯连接。服务器103还可包括云存储服务端，用于存储客户与配送员之间的通话记录。云存储服务端还支持用户通过音频存储引擎搜索通话记录。
需要说明的是，本申请实施例所提供的信息推送方法可以由配送员的终端101执行，也可以由服务器103执行。相应地，用于推送信息的装置可以设置于配送员的终端101中，也可以设置于服务器103中。在此不做具体限定。
应该理解，图1中的配送员的终端、客户的终端和服务器的数目仅仅是示意性的。根据实现需要，可以具有任意数目的配送员的终端、 客户的终端。
继续参考图2，示出了根据本申请的信息推送方法应用于服务端的一个实施例的流程200。该信息推送方法，包括以下步骤：
步骤201，接收配送员的终端发送的终端的位置信息和配送员标识。
在本实施例中，信息推送方法的执行主体(例如图1所示的服务器)可以通过有线连接方式或者无线连接方式从配送员利用其进行物品配送的终端接收该终端的位置信息和配送员标识。该终端具备GPS(Global Positioning System，全球定位系统)定位功能。该终端上报的位置信息可以是经纬度坐标也可以是具体的地址信息，例如街道楼牌号等。配送员可通过终端查看分配给他的订单的订单信息。配送员标识用于表明配送员的身份。配送员的终端如果是专用终端则可用终端标识代表配送员标识。如果配送员的终端是普通手机，则配送员使用专用的配送应用程序进行配送信息查询时，登录所采用的账户名可作为配送员标识。配送员标识已经在服务器注册过，通过配送员标识可查询到已经分配给配送员的订单，和订单的处理状态。例如，订单未分配、订单尚未配送、订单配送完毕等。
步骤202，根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合。
在本实施例中，尚未配送的订单指的是已经分配给配送员，且已经装车但在此次配送过程中还未配送的订单。服务器中存储了已经分配给该配送员的订单集合。订单被分配给配送员后，该订单与配送员的配送员标识相关联。配送员将物品装车准备运输时，通过扫码操作可通知服务器运输车装载了的物品涉及哪些订单。配送员每配送完成一个订单，则会通知服务器更改订单的状态。尚未配送的至少一个订单的订单信息集合是实时变化的。终端每次上报位置信息时查询一次尚未配送的至少一个订单的订单信息集合。从该订单集合中通过配送员标识查询出已经分配给该配送员的订单的订单信息。订单信息包括配送地址信息。该配送地址信息可以是详细的地址信息，例如海淀区中关村南大街20号。可将订单信息集合中每个订单的配送地址信息转 换成经纬度坐标。
步骤203，确定订单信息集合中是否存在配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。
在本实施例中，订单信息集合中可能存在多个配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。也可能不存在配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。假定预定范围为100米，订单信息集合中有三个订单信息A、B、C。如果终端上报的位置信息为经纬度坐标，则将订单信息集合中每个订单信息中配送地址信息转换成经纬度坐标。然后比较终端上报的经纬度坐标依次与订单信息A、B、C的转换后的经纬度坐标之间的距离是否小于100米。若订单信息A的转换后的经纬度坐标与终端上报的经纬度坐标之间的距离小于100米，则将订单信息A确定为向终端推送的目标订单信息。
步骤204，若存在，则基于确定出的订单信息，发送信息给终端。
在本实施例中，如果确定出订单信息集合中存在配送地址信息所指示的配送地址在终端上报的位置信息所指示的位置的预定范围内的订单信息，则根据确定出的订单信息生成向终端推送的信息。该信息用于提示配送员运输车上有需要在附近配送的物品。可以文字形式提示配送员，也可以语音形式提示配送员。还可同时以文字形式和语音形式提醒配送员。
在本实施例的一些可选的实现方式中，基于确定出的订单信息，发送信息给终端，包括：将确定出的文字形式的订单信息转换成语音形式的订单信息。然后将语音形式的订单信息发送给终端。可预先通过终端配置服务器发送的消息形式，例如，配置成以语音形式、文字形式、语音形式和文字形式发送给终端。终端可与蓝牙耳机配对使用，如果终端检测到配送员使用蓝牙耳机，则可向服务器发配置请求，以请求服务器发送语音形式的消息。还可请求服务器同时发语音形式的消息和文字形式的消息。服务器可默认发送文字形式的消息，然后终端可检测是否配对使用了蓝牙耳机。如果检测到配对使用了蓝牙耳机，则终端可将服务器发送的文字形式的消息转换成语音形式发送给蓝牙 耳机。同时，终端上还可显示文字形式的消息以供配送员在方便时核对信息。这样，配送员在行驶在路上时也能及时接收到配送消息，不用停车再查看消息，保证了行车的安全性。
在本实施例的一些可选的实现方式中，订单信息还包括订单号。上述方法还包括：响应于接收到包括订单号的通话请求，根据订单号获取配送员电话号码和客户电话号码。然后根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接。服务端发给终端的订单信息中不包括明文的客户电话号码。配送员想要联系客户时需要通过服务器建立与客户的通话连接。而不是手动拨打客户电话号码。这样可以保护客户的隐私，并且便于监管通话内容。配送员可直接通过终端话音输入订单号，然后终端根据订单号向服务器发起通话请求。服务器根据订单号可从预先存储的订单信息中查找到双方的电话号码，然后建立双方的通话连接。使得配送员在不知道客户电话号码的情况下仍能和客户联系。客户的终端上也不会显示配送员的电话号码。以避免双方绕过物流公司直接联系。防止隐私的泄露和不必要的纠纷。当客户需要联系具体配送员时，可向服务器发起通话请求，通过订单号查找到配送员电话号码，建立起客户的终端和配送员的终端之间的通话连接。
可选的，配送员的终端可以AES(Advanced Encryption Standard，高级加密标准)加密的方式将配送员电话号码和客户电话号码发送给服务器。由服务器建立配送员的终端和客户的终端之间的通话连接。配送员的终端虽然接收到了订单信息中包括客户电话号码，但会隐藏部分数字以防止配送员记住客户电话号码，但终端本身是知道完整的客户电话号码的。客户电话号码不完全隐藏是方便配送员配送时以电话号码区分客户，以避免出现因为客户重名而送错的情况。
在本实施例的一些可选的实现方式中，上述方法还包括：将配送员和客户之间的通话录音生成通话记录。然后按照订单号保存通话记录。为了保证通话记录可查证，需要对配送员和客户的通话内容进行录音，并将音频文件上传云存储服务端进行归档。
在本实施例的一些可选的实现方式中，上述方法还包括：响应于 接收到包括订单号的通话查询请求，根据通话查询请求中的订单号查找通话记录。当客户进行投诉时，可实时从云存储服务端通过订单号调取通话记录的音频文件。
在本实施例的一些可选的实现方式中，通话请求包括主叫用户的用户标识。在根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，上述方法还包括：响应于根据用户标识确定出主叫用户为客户，将订单号对应的订单信息以语音形式和/或文字形式发送给配送员电话号码所关联的配送员的终端。当客户需要联系具体配送员时，可通过客户端应用程序向服务器发起通话请求。客户登录时输入的账号作为客户标识。服务器通过客户标识能确定出该请求是来自客户的。然后通过订单号查找到配送员电话号码，建立起客户的终端和配送员的终端之间的通话连接。连接配送员时首先将订单信息提前通过文字形式或者语音形式播放给配送员，如：某某订单的某某先生/小姐正在联系你，请及时接听。
继续参见图3，图3是根据本实施例的信息推送方法的应用场景的一个示意图。图中空心圆代表配送员的实时位置，实心圆代表需要配送的订单所指示的位置。在图3的应用场景中，在配送员驾驶着装载了订单所指示的物品的运输车进行配送的过程中，配送员的终端定时上报配送员当前的位置。例如，9：30时，配送员的终端将位置301上报给服务器。服务器确定出此次尚未配送的订单集合中存在配送地址为301’的订单，301’在以301为中心的圆以预定长度为半径的范围内。此时，服务器向配送员终端发送消息，提醒配送员附近有订单要配送。配送员行驶到位置302时上报当前位置信息后，服务器发现此处附近没有可配送订单则不提醒配送员。当配送员的终端上报他到达位置303时，服务器提醒配送员附近的位置303’处有订单要配送。当配送员的终端上报他到达位置304时，服务器提醒配送员附近的位置304’处有订单要配送。
本申请的上述实施例提供的方法，通过配送员的终端上报的位置信息和配送员标识，及时提醒配送员附近需要处理的订单，提高配送的时效性。
进一步参考图4，其示出了信息推送方法应用于终端的一个实施例的流程400。该信息推送方法的流程400，包括以下步骤：
步骤401，向目标服务端发送终端的位置信息和使用终端的配送员的配送员标识。
在本实施例中，信息推送方法的执行主体(例如图1所示的配送员的终端)可以通过有线连接方式或者无线连接方式向目标服务端发送该终端的位置信息和配送员标识。该终端具备GPS(Global Positioning System，全球定位系统)定位功能。该终端上报的位置信息可以是经纬度坐标也可以是具体的地址信息，例如街道楼牌号等。配送员可通过终端查看分配给他的订单的订单信息。配送员标识用于表明配送员的身份。配送员的终端如果是专用终端则可用终端标识代表配送员标识。如果配送员的终端是普通手机，则配送员使用专用的配送应用程序进行配送信息查询时，登录所采用的账户名可作为配送员标识。配送员标识已经在服务器注册过，通过配送员标识可查询到已经分配给配送员的订单，和订单的处理状态。例如，订单未分配、订单尚未配送、订单配送完毕等。该终端可包括手机和蓝牙耳机两部分。终端可将接收到的话音信息发给蓝牙耳机，方便配送员在行驶过程中接听电话和指令。终端还可以将接收到的文字通过声音合成软件转换成语音发给蓝牙耳机。
目标服务端是用于执行步骤201-204的服务器。目标服务端根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，确定出订单信息集合中存在的配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息，向终端发送确定出的订单信息。其中，订单信息包括配送地址信息。具体过程参见步骤201-204，此处不再赘述。
步骤402，响应于接收到目标服务端发送的订单信息，以语音形式和/或文字形式展示订单信息。
在本实施例中，终端可检测是否连接了蓝牙耳机。如果连接了蓝牙耳机，则可将目标服务端发送的语音信息直接发给蓝牙耳机。如果服务端发送的仅仅是文字信息，则可在终端的显示屏上显示文字信息。 还可将文字信息通过声音合成软件转换成语音发给蓝牙耳机。在配送员的终端传给蓝牙耳机附近有需要妥投的订单声音信息提醒时，蓝牙耳机播放需要进行妥投的订单信息，主要包括订单号、需要配送的地址、及客户姓名，提示音会提示配送员是否需要给客户拨打电话或者给客户发短信通知客户做好签收准备
在本实施例的一些可选的实现方式中，上述方法还包括响应于接收配送员的语音信息，确定语音信息相对应的操作指令。然后将操作指令发送给目标服务端。语音信息可通过蓝牙耳机接收或者直接通过手机的麦克风接收。语音信息的内容可以包括指令的明文，也可以是一些代码。通过语音识别软件识别出语音信息的内容。例如，给订单XX的客户打电话。或者接收到一些操作的代码，例如666可代表订单配送完毕。使用操作代码可以降低语音识别难度。配送员可通过语音来调用终端拨打客户电话，从而解放双手。
在本实施例的一些可选的实现方式中，操作指令包括通话请求，其中，通话请求包括订单号。配送员使用蓝牙耳机输入语音，请求拨打客户电话。蓝牙耳机将收到的拨打电话请求发到终端设备。然后终端设备调用服务端获取客户电话和配送员电话，建立双方的通信连接。
从图4中可以看出，与图2对应的实施例相比，本实施例中的信息推送方法的流程400突出了配送员的终端与服务器交互实现订单提醒的步骤。由此，本实施例描述的方案可以在终端与服务器的相互配合下提高配送效率，并保护客户的隐私。
进一步参考图5，作为对上述各图所示方法的实现，本申请提供了一种信息推送装置应用于服务端的一个实施例，该装置实施例与图2所示的方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图5所示，本实施例的信息推送装置500包括：接收单元501、获取单元502、确定单元503和发送单元504。其中，接收单元501被配置成接收配送员的终端发送的终端的位置信息和配送员标识。获取单元502被配置成根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合。其中，订单信息包括配送地址信息。确定单元503被配置成确定订单信息集合中是否存在配送地址信息所指示的 配送地址在位置信息所指示的位置的预定范围内的订单信息。发送单元504被配置成若存在，则基于确定出的订单信息，发送信息给终端。
在本实施例中，信息推送装置500的接收单元501、获取单元502、确定单元503和发送单元504的具体处理可以参考图2对应实施例中的步骤201、步骤202、步骤203、步骤204。
在本实施例的一些可选的实现方式中，发送单元504进一步被配置成：将确定出的文字形式的订单信息转换成语音形式的订单信息。将语音形式的订单信息发送给终端。
在本实施例的一些可选的实现方式中，订单信息还包括订单号。上述装置500还包括连接建立单元(图中未示出)，被配置成：响应于接收到包括订单号的通话请求。根据订单号获取配送员电话号码和客户电话号码。根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接。
在本实施例的一些可选的实现方式中，上述装置500还包括保存单元(图中未示出)，被配置成：将配送员和客户之间的通话录音生成通话记录。按照订单号保存通话记录。
在本实施例的一些可选的实现方式中，上述装置500还包括查询单元(图中未示出)，被配置成：响应于接收到包括订单号的通话查询请求。根据通话查询请求中的订单号查找通话记录。
在本实施例的一些可选的实现方式中，通话请求包括主叫用户的用户标识。上述装置还包括通知单元(图中未示出)，被配置成：在根据配送员电话号码和客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，响应于根据用户标识确定出主叫用户为客户，将订单号对应的订单信息以语音形式和/或文字形式发送给配送员电话号码所关联的配送员的终端。
进一步参考图6，作为对上述各图所示方法的实现，本申请提供了一种信息推送装置应用于终端的一个实施例，该装置实施例与图4所示的方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图6所示，本实施例的信息推送装置600包括：定位单元601和展示单元602。其中，定位单元601被配置成向目标服务端发送终 端的位置信息和使用终端的配送员的配送员标识。其中，目标服务端根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合。确定出订单信息集合中存在的配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。向终端发送确定出的订单信息。其中，订单信息包括配送地址信息。展示单元602被配置成响应于接收到目标服务端发送的订单信息，以语音形式和/或文字形式展示订单信息。
在本实施例的一些可选的实现方式中，上述装置600还包括指令发送单元(图中未示出)，被配置成：响应于接收配送员的语音信息，确定语音信息相对应的操作指令，将操作指令发送给目标服务端。
在本实施例的一些可选的实现方式中，操作指令包括通话请求。其中，通话请求包括订单号。
下面参考图7，其示出了适于用来实现本申请实施例的电子设备(如图1所示的终端设备/服务器)的计算机系统700的结构示意图。图7示出的电子设备仅仅是一个示例，不应对本申请实施例的功能和使用范围带来任何限制。
如图7所示，计算机系统700包括中央处理单元(CPU)701，其可以根据存储在只读存储器(ROM)702中的程序或者从存储部分708加载到随机访问存储器(RAM)703中的程序而执行各种适当的动作和处理。在RAM 703中，还存储有系统700操作所需的各种程序和数据。CPU 701、ROM 702以及RAM 703通过总线704彼此相连。输入/输出(I/O)接口705也连接至总线704。
以下部件连接至I/O接口705：包括键盘、鼠标等的输入部分706；包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分707；包括硬盘等的存储部分708；以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分709。通信部分709经由诸如因特网的网络执行通信处理。驱动器710也根据需要连接至I/O接口705。可拆卸介质711，诸如磁盘、光盘、磁光盘、半导体存储器等等，根据需要安装在驱动器710上，以便于从其上读出的计算机程序根据需要被安装入存储部分708。
特别地，根据本申请的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本申请的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信部分709从网络上被下载和安装，和/或从可拆卸介质711被安装。在该计算机程序被中央处理单元(CPU)701执行时，执行本申请的方法中限定的上述功能。需要说明的是，本申请所述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本申请中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本申请中，计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：无线、电线、光缆、RF等等，或者上述的任意合适的组合。
可以以一种或多种程序设计语言或其组合来编写用于执行本申请的操作的计算机程序代码，所述程序设计语言包括面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地 在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本申请各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本申请实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的单元也可以设置在处理器中，例如，可以描述为：一种处理器包括接收单元、获取单元、确定单元和发送单元。其中，这些单元的名称在某种情况下并不构成对该单元本身的限定，例如，接收单元还可以被描述为“接收配送员的终端发送的所述终端的位置信息和配送员标识的单元”。
作为另一方面，本申请还提供了一种计算机可读介质，该计算机可读介质可以是上述实施例中描述的装置中所包含的。也可以是单独存在，而未装配入该装置中。上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该装置执行时，使得该装置：接收配送员的终端发送的终端的位置信息和配送员标识。根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息。确定订单信息集合中是否存在配送地址信 息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息。若存在，则基于确定出的订单信息，发送信息给终端。或者当上述一个或者多个程序被该装置执行时，使得该装置：向目标服务端发送终端的位置信息和使用终端的配送员的配送员标识，其中，目标服务端根据配送员标识获取配送员的尚未配送的至少一个订单的订单信息集合，以及确定出订单信息集合中存在的配送地址信息所指示的配送地址在位置信息所指示的位置的预定范围内的订单信息，向终端发送确定出的订单信息，其中，订单信息包括配送地址信息。响应于接收到目标服务端发送的订单信息，以语音形式和/或文字形式展示订单信息。
以上描述仅为本申请的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本申请中所涉及的发明范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离所述发明构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本申请中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (20)

  1. 一种信息推送方法，应用于服务端，包括：
    接收配送员的终端发送的所述终端的位置信息和配送员标识；
    根据所述配送员标识获取所述配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息；
    确定所述订单信息集合中是否存在配送地址信息所指示的配送地址在所述位置信息所指示的位置的预定范围内的订单信息；
    若存在，则基于确定出的订单信息，发送信息给所述终端。
  2. 根据权利要求1所述的方法，其中，所述基于确定出的订单信息，发送信息给所述终端，包括：
    将确定出的文字形式的订单信息转换成语音形式的订单信息；
    将所述语音形式的订单信息发送给所述终端。
  3. 根据权利要求1所述的方法，其中，订单信息还包括订单号；以及
    所述方法还包括：
    响应于接收到包括订单号的通话请求，根据所述订单号获取配送员电话号码和客户电话号码；
    根据所述配送员电话号码和所述客户电话号码建立配送员的终端与客户的终端之间的通话连接。
  4. 根据权利要求3所述的方法，其中，所述方法还包括：
    将配送员和客户之间的通话录音生成通话记录；
    按照所述订单号保存所述通话记录。
  5. 根据权利要求1-4之一所述的方法，其中，所述方法还包括：
    响应于接收到包括订单号的通话查询请求，根据所述通话查询请求中的订单号查找通话记录。
  6. 根据权利要求3所述的方法，其中，所述通话请求包括主叫用户的用户标识；以及
    在所述根据所述配送员电话号码和所述客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，所述方法还包括：
    响应于根据所述用户标识确定出主叫用户为客户，将所述订单号对应的订单信息以语音形式和/或文字形式发送给所述配送员电话号码所关联的配送员的终端。
  7. 一种信息推送方法，应用于终端，包括：
    向目标服务端发送所述终端的位置信息和使用所述终端的配送员的配送员标识，其中，所述目标服务端根据所述配送员标识获取所述配送员的尚未配送的至少一个订单的订单信息集合，以及确定出所述订单信息集合中存在的配送地址信息所指示的配送地址在所述位置信息所指示的位置的预定范围内的订单信息，向所述终端发送确定出的订单信息，其中，订单信息包括配送地址信息；
    响应于接收到所述目标服务端发送的订单信息，以语音形式和/或文字形式展示所述订单信息。
  8. 根据权利要求7所述的方法，其中，所述方法还包括：
    响应于接收所述配送员的语音信息，确定所述语音信息相对应的操作指令；
    将所述操作指令发送给所述目标服务端。
  9. 根据权利要求8所述的方法，其中，所述操作指令包括通话请求，其中，所述通话请求包括订单号。
  10. 一种信息推送装置，应用于服务端，包括：
    接收单元，被配置成接收配送员的终端发送的所述终端的位置信息和配送员标识；
    获取单元，被配置成根据所述配送员标识获取所述配送员的尚未配送的至少一个订单的订单信息集合，其中，订单信息包括配送地址信息；
    确定单元，被配置成确定所述订单信息集合中是否存在配送地址信息所指示的配送地址在所述位置信息所指示的位置的预定范围内的订单信息；
    发送单元，被配置成若所述确定单元确定所述订单信息集合中存在配送地址信息所指示的配送地址在所述位置信息所指示的位置的预定范围内的订单信息，则基于确定出的订单信息，发送信息给所述终端。
  11. 根据权利要求10所述的装置，其中，所述发送单元进一步被配置成：
    将确定出的文字形式的订单信息转换成语音形式的订单信息；
    将所述语音形式的订单信息发送给所述终端。
  12. 根据权利要求10所述的装置，其中，订单信息还包括订单号；以及
    所述装置还包括连接建立单元，被配置成：
    响应于接收到包括订单号的通话请求，根据所述订单号获取配送员电话号码和客户电话号码；
    根据所述配送员电话号码和所述客户电话号码建立配送员的终端与客户的终端之间的通话连接。
  13. 根据权利要求12所述的装置，其中，所述装置还包括保存单元，被配置成：
    将配送员和客户之间的通话录音生成通话记录；
    按照所述订单号保存所述通话记录。
  14. 根据权利要求10-13之一所述的装置，其中，所述装置还包 括查询单元，被配置成：
    响应于接收到包括订单号的通话查询请求，根据所述通话查询请求中的订单号查找通话记录。
  15. 根据权利要求12所述的装置，其中，所述通话请求包括主叫用户的用户标识；以及
    所述装置还包括通知单元，被配置成：
    在所述根据所述配送员电话号码和所述客户电话号码建立配送员的终端与客户的终端之间的通话连接之前，响应于根据所述用户标识确定出主叫用户为客户，将所述订单号对应的订单信息以语音形式和/或文字形式发送给所述配送员电话号码所关联的配送员的终端。
  16. 一种信息推送装置，应用于终端，包括：
    定位单元，被配置成向目标服务端发送所述终端的位置信息和使用所述终端的配送员的配送员标识，其中，所述目标服务端根据所述配送员标识获取所述配送员的尚未配送的至少一个订单的订单信息集合，以及确定出所述订单信息集合中存在的配送地址信息所指示的配送地址在所述位置信息所指示的位置的预定范围内的订单信息，向所述终端发送确定出的订单信息，其中，订单信息包括配送地址信息；
    展示单元，被配置成响应于接收到所述目标服务端发送的订单信息，以语音形式和/或文字形式展示所述订单信息。
  17. 根据权利要求16所述的装置，其中，所述装置还包括指令发送单元，被配置成：
    响应于接收所述配送员的语音信息，确定所述语音信息相对应的操作指令；
    将所述操作指令发送给所述目标服务端。
  18. 根据权利要求17所述的装置，其中，所述操作指令包括通话请求，其中，所述通话请求包括订单号。
  19. 一种电子设备，包括：
    一个或多个处理器；以及
    存储装置，其上存储有一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如权利要求1-9中任一所述的方法。
  20. 一种计算机可读介质，其上存储有计算机程序，其中，所述程序被处理器执行时实现如权利要求1-9中任一所述的方法。
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