WO2019180860A1

WO2019180860A1 - Elevator landing guidance device

Info

Publication number: WO2019180860A1
Application number: PCT/JP2018/011285
Authority: WO
Inventors: 雷人中村
Original assignee: 三菱電機株式会社
Priority date: 2018-03-22
Filing date: 2018-03-22
Publication date: 2019-09-26
Also published as: JPWO2019180860A1; CN111867954A; JP6607334B1

Abstract

The present invention pertains to elevator landing guidance devices that guide users to allocated cars, and the purpose of the present invention is to provide an elevator landing guidance device that is capable of finishing a guidance sound such as audio guidance at a timing which is neither too soon nor too late, even when the distances each user must move and the speeds at which each user moves differ. This elevator landing guidance device is equipped with: a first camera that captures an image of a user who has operated a car calling means; a guidance sound output unit that outputs a guidance sound for indicating an allocated car determined in accordance with the user; a second camera that captures an image of the landing for the allocated car; a detection unit that detects, in the image of the allocated car landing captured by the second camera, an image corresponding to the user captured by the first camera; and a guidance sound control unit that, when the detection unit has detected an image corresponding to the user in the image of the allocated car landing, stops the output of the guidance sound from the guidance sound output unit.

Description

Elevator landing guidance device

The present invention relates to an elevator landing guidance device that guides a user to an assigned car in an elevator that assigns a car to get on to a user who makes a car call operation with an elevator hall operating device.

As a technology for guiding a user to an assigned machine by voice in an elevator apparatus that assigns one of a plurality of elevator boarding machines to an elevator user, for example, Patent Document 1 discloses the location of the assigned machine to a person with a physical disability by voice. A guide is disclosed.

Japanese Patent Laying-Open No. 2015-214416

Patent Document 1 discloses that the voice guidance is started when the assigned machine is determined by the user operating the destination floor registration device, but the timing at which the voice guidance is terminated is not disclosed. For example, if the voice guidance is completed within a certain period of time, if the user is far from the destination floor registration device to the assigned car, or if the moving speed of the user such as a disabled person is slow, the voice guidance is made before the user reaches the assigned car On the contrary, if the destination floor registration device is close to the assigned number machine, unnecessary voice guidance is continued even after the user reaches the assigned number machine, which may cause trouble for other users. In this way, there is a difference in the travel time from the location of the operating device to the landing place of the assigned unit due to the difference in moving speed based on the user's attributes such as the distance traveled to the assigned unit or age, gender, physical disability For this reason, if the voice guidance is not terminated at an appropriate timing, the time for voice guidance will be excessive or insufficient.

Further, Patent Document 1 has a description that the content of guidance is changed based on position information transmitted from a mobile terminal device possessed by the user, and the user is able to detect the position of the user with the mobile terminal device. It is possible to detect the arrival at the landing of the assigned car and terminate the voice guidance, but the voice guidance time for users who do not have a portable terminal device that transmits location information is too short or too long as described above Will occur.

An object of the present invention is to provide an elevator hall guidance device capable of terminating a guidance sound such as voice guidance at a timing that is not excessive or insufficient even when the moving speed differs due to a distance traveled by a user or a difference in user attributes. The purpose is to provide.

The elevator hall guidance device according to the present invention includes a first camera that captures an image of a user who has operated a car calling means, and a guide sound output unit that outputs a guide sound indicating an assigned number determined according to the user. A second camera that images the hall of the assigned car, and a detection unit that detects an image corresponding to the user imaged by the first camera from an image of the hall of the assigned car obtained by the second camera. When the image corresponding to the user is detected from the landing image of the assigned number machine by the detection unit, a guidance sound control unit is provided for stopping the output of the guidance sound from the guidance sound output unit.

In the present invention, when the detection unit detects an image corresponding to the user from the image of the landing of the assigned car, a guidance sound control unit is provided to stop the output of the guidance sound from the guidance sound output unit. Even when the moving distance and moving speed of the user are different, the guidance sound is terminated when the user arrives at the assigned machine, so that the guidance sound can be output in a time that is not excessive and insufficient to guide the user.

Schematic which shows the elevator hall which installed the elevator hall guidance apparatus of embodiment of this invention External view of car calling means, first camera, and guide sound output unit in elevator guide area of embodiment of the present invention The block diagram which shows the detailed structure of the elevator system which installed the elevator boarding guidance apparatus of embodiment of this invention The flowchart which shows operation | movement of the elevator boarding guidance apparatus of embodiment of this invention. The flowchart which shows operation | movement of the elevator boarding guidance apparatus of embodiment of this invention.

Embodiment 1.
Hereinafter, an elevator hall guidance device according to an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a schematic view showing an elevator hall in which an elevator system to which an elevator hall guidance apparatus according to an embodiment of the present invention is applied is installed.

The elevator guidance area 1 of the elevator hall is on the way from the entrance of the building to the elevator hall 3 of each elevator No. 2, for example. In this elevator guide area 1, a first camera 4 that images the user 9 who has come to the elevator guide area 1 to use the elevator, a car calling means 5 for calling the car, and a car to be used by the user 9 are guided. A guidance sound output unit 6 is provided for outputting a guidance sound to be played. FIG. 2 is an external view showing an example of an operation panel on which the car calling means 5, the first camera 4, and the guidance sound output unit 6 are installed.

The elevator hall 3 of each elevator No. 2 from No. A to No. D is provided with a second camera 7 that images the user 19 in the vicinity of the elevator hall 3 and a guidance sound output unit 8 that outputs a guidance sound. It has been.

In such an elevator hall, when the user 9 who came to the elevator guidance area 1 to use the elevator performs an operation of calling the car by the car calling means 5, the user 9 who has performed the operation of calling the car is designated as the first. The number of the elevator assigned to the user 9 who performed the operation of calling the car is determined. The allocation unit may be determined by an arbitrary method, and a unit capable of efficient operation may be allocated according to the destination of the user 9 and the current position of each unit, or the age, gender, and presence / absence of a failure may be allocated. The priority machine may be assigned to the user 9 corresponding to the user 9 corresponding to the attribute of the user 9 such as, for example, when there is a car that preferentially rides an elderly person or a disabled person. The attribute of the user 9 is determined based on information input by the user 9 pressing a button for the disabled when operating the car calling means 5 or is captured by the first camera 4. 9 images can be obtained by analyzing the images and determining the attributes.

When the assigned number is determined, a guide sound indicating the assigned number is output from the guide sound output unit 6, and the user 9 can move to the vicinity of the elevator hall 3 of the assigned elevator number 2 according to the guide sound. .

On the other hand, in each elevator hall 3, the second camera 7 takes an image of the user 19 around each elevator number 2. And based on the image imaged with this 2nd camera 7, and the image of the user 9 imaged with the 1st camera 4 of the elevator guidance area 1, the elevator control apparatus 10 installed in the machine room is 1st. A detection operation is performed to detect whether or not the user 9 captured by the camera 4 is captured by the second camera 7 installed at each elevator hall 3 corresponding to the assigned car. The output of the guidance sound from the sound output unit 6 is stopped. As a result, the guide sound starts when the user 9 starts to move to the assigned number machine, and the guide sound ends when the user 9 arrives at the assigned number machine. be able to.

Next, the detailed configuration of the elevator hall guidance device of the present invention will be described. FIG. 3 is a configuration diagram showing a detailed configuration of an elevator system in which the elevator hall guidance apparatus of the present invention is installed.

As shown in FIG. 3, in the elevator guidance area 1, in addition to the first camera 4, the car call means 5, and the guide sound output unit 6, a communication unit 11 a connected to the network 11 is provided. . The first camera 4, the car calling means 5, and the guide sound output unit 6 are connected to the communication unit 11 a and exchange information with the elevator control device 10 via the communication unit 11 a and the network 11.

The car calling means 5 is composed of an upper / lower floor calling button and a destination floor button, and the guidance sound output unit 6 is used to guide the user 9 who called the elevator by the car calling means 5 to the assigned car. It is composed of a speaker or the like that outputs information sound or guidance sound such as melody sound. As an example of the guidance sound for guiding the user 9 to the assigned number machine, for example, the name, position, number number, voice indicating the direction of the assigned number assigned to each car, or each sound emitted around the assigned number machine There are melody sounds unique to the unit. If the language used by the user 9 can be estimated from an image of the user 9, the information on the assigned machine is presented to the user 9 by making the guidance sound an announcement in that language. It becomes possible.

Further, in addition to the second camera 7 and the guide sound output unit 8 described above, a communication unit 11c connected to the network 11 is installed in the elevator hall 3. The 2nd camera 7 and the guidance sound output part 8 are connected to this communication part 11c, and exchange of information is performed between the elevator control apparatuses 10 via the communication part 11c and the network 11. FIG.

Furthermore, an elevator control device 10 for controlling the operation of the entire elevator is provided in the machine room of the elevator. Below, each part of the elevator control apparatus 10 is demonstrated.

The communication unit 11b is connected to the network 11 and communicates with the communication unit 11a in the elevator guidance area 1 and the communication unit 11c in the elevator hall 3 via the network 11.

The elevator control unit 12 receives information from the elevator guide area 1 and the elevator hall 3 and performs elevator operation control such as opening / closing of the elevator car door and running control of the elevator car.

The first acquisition information storage unit 13 stores image information acquired by the first camera 4.

The first recognition unit 14 recognizes the face image of the user 9 who called the elevator by operating the car call means 5 included in the image information stored in the first acquisition information storage unit 13.

The determination unit 15 determines the attribute of the user 9 recognized by the first recognition unit 14 and determines an elevator assigned number that matches the attribute of the user 9 from among a plurality of elevators. . Note that there are various methods for determining the assigned number machine by the decision unit 15 as described above, and here, a case is shown in which an attribute is discriminated from the face image of the user 9 and a machine that matches the attribute is decided as the assigned number machine. However, for example, when obtaining the attributes of the user 9 from the car calling means 5 and determining a suitable car as an assigned car, or a car that can be operated efficiently according to the destination and the current position of each car. When determining as an assigned number machine, this determination part 15 is set as the structure which obtains required information from the car call means 5, and determines an assigned number machine.

The user allocation information storage unit 16 includes information for identifying the user 9 such as the face image or feature information of the user 9 recognized by the first recognition unit 14 and the elevator allocation number determined by the determination unit 15. Numbers are stored in association with each other.

The second acquisition information storage unit 17 stores image information acquired by the second camera 7.

The second recognition unit 18 recognizes the face image of the user 19 at the elevator hall 3 included in the image information stored in the second acquisition information storage unit 17. The second recognizing unit 18 also identifies information identifying the user 19 such as the face image or feature information of the recognized user 19 and the machine number corresponding to the elevator hall 3 that images the recognized user 19. Are stored in association with each other.

The detection unit 20 acquires the face image as information for identifying the user 19 from the second recognition unit 18 and the information on the number corresponding to the elevator hall 3 that images the user 19, and the user allocation information A face image as information for identifying the user 9 recognized by the first recognition unit 14 from the storage unit 16 and information on the elevator assigned number determined by the determination unit 15 are acquired, and the second recognition unit It is detected whether the user 9 recognized by the first recognition unit 14 is present among the users 19 recognized at 18. Specifically, the face image acquired from the second recognition unit 18 is a face image obtained by capturing the user 19 at each elevator hall 3, and the face image acquired from the user allocation information storage unit 16 is the elevator guidance area. Since the face image of the user 9 photographed in 1 is collated, if a matching face image is found, the user 9 who has left the elevator guidance area 1 has arrived at any elevator landing 3 It will be. When the detection unit 20 detects the match of the face image, the number of the car corresponding to the elevator hall 3 where the user 19 was photographed and whether the car corresponding to the number matches the assigned car of the user 19 or not. Match information indicating whether or not is output.

The guide sound control unit 21 causes the guide sound output unit 6 of the elevator guide area 1 or the guide sound output unit 6 of the elevator hall 3 of the assigned number machine to start outputting the guide sound that guides the user 9 to the assigned number machine. Control is performed or control to be stopped. Specifically, when the assigned unit is determined by the determining unit 15, the guide sound control unit 21 guides the guide sound to the guide sound output unit 6 in the elevator guidance area 1 or the guide sound output unit 6 in the elevator hall 3 of the assigned unit. Starts output. In addition, when the guidance sound control unit 21 receives the number of the unit corresponding to the elevator hall 3 where the user 19 is photographed from the detection unit 20 and the matching information, the guidance sound output unit 6, according to the received information, The guidance sound output by the guidance sound output unit 8 is started or stopped. For example, if the received match information indicates that the number of the elevator hall 3 where the user 19 was photographed matches the assigned number of the user 19, the user who has left the elevator guidance area 1 9 indicates that it has arrived at the elevator hall 3 of the assigned number machine, so that the guidance sound output to the guide sound output unit 6 or the guide sound output unit 6 of the elevator hall 3 of the assigned number machine is controlled to stop. Also, if the received match information indicates that the number of the elevator hall 3 car number and the assigned car number of the user 19 do not match, the user 9 departing from the elevator guidance area 1 is not the assigned car number. Since it indicates that it has arrived at the elevator hall 3 of the unit, the guidance sound output part 8 of the elevator hall 3 corresponding to the unit number received together with the match information is different from the assigned unit for the user 19 Control is performed to output a guidance sound indicating that, for example, “This is not an assigned unit, please move to the unit where the guidance sound is sounding”.

The first acquisition information storage unit 13 and the second acquisition information storage unit 17 may be configured by the same storage device. In addition, since the first recognition unit 14 and the second recognition unit 18 perform the same operation, one recognition circuit and a program may be shared. The guide sound output unit 8 may be shared with the guide sound output unit 6.
Elevator landing guidance is provided by the car call means 5, the first camera 4, the determination unit 15, the guidance sound output unit 6, the second camera 7, the detection unit 20, and the guidance sound control unit 21 described above. The device is configured.

Next, the operation of the elevator hall guidance apparatus according to this embodiment will be described. The elevator landing guidance device shown in FIG. 1 is to roughly divide the user 9 by two operations, one of which starts guidance guidance after recognizing the user 9 in the elevator guidance area 1 The other is an operation for recognizing the user 19 at each elevator hall 3 and terminating the guidance for the user who has arrived at the assigned station.

FIG. 4 is a flowchart showing an operation in which the elevator hall guidance apparatus shown in FIG. 1 recognizes the user 9 coming to the elevator guidance area 1 and starts guidance guidance for the user 9.

First, when the elevator system starts operation, the elevator control unit 12 controls the operation of the car. The elevator control unit 12 monitors the operation to the car call means 5 and the operation to the car call means 5 is performed. Operation information corresponding to the operation is sent from the car calling means 5 to the elevator control unit 12 via the communication unit 11a, the network 11, and the communication unit 11b, and is used for the operation of the elevator. Further, when the elevator control unit 12 detects an operation on the car call means 5, the elevator control unit 12 transmits operation detection information indicating that there is an operation to the elevator hall guidance device.

The elevator hall guidance device operates based on the flowchart of FIG. 4. First, the operation detection information is monitored from the elevator control unit 12 in step S 1. When the operation detection information is notified, the car call means 5 is detected in step S 2. The first camera 4 captures an image of the user 9 who has operated. The captured image information is sent to and stored in the first acquisition information storage unit 13 via the communication unit 11a, the network 11, and the communication unit 11b.

In step S3, the person included in the image information stored in the first acquisition information storage unit 13, that is, the face image of the user 9 who calls the elevator by operating the car calling means 5 is first recognized. Recognized by the unit 14.

Next, the process proceeds to step S4, where the determination unit 15 determines the attribute of the user 9 recognized by the first recognition unit 14, and assigns elevator elevators that match the user 9 attribute to elevators A to D. Determined from Information on the face image information of the user 9 and the determined assigned number machine are stored in the user assigned information storage unit 16.

Next, in step S5, in order to guide the user 9 who called the elevator by operating the car call means 5 to the elevator hall 3 of the assigned number determined by the determination unit 15, the guide sound control unit 21 The guidance sound output unit 6 in the guidance area 1 or the guidance sound output unit 8 in the elevator hall 3 of the assigned unit is controlled to start outputting the guidance sound to be guided to the assigned unit. The user 9 moves to the vicinity of the elevator hall 3 of the assigned elevator number 2 by listening to the guidance sound for guiding to the assigned number machine.

As described above, the output of the guidance sound for guiding the user 9 is started, and then the process returns to step S1, and the next operation detection information is notified in preparation for the start of the guidance to the user 9 who comes next to the elevator guidance area 1. To monitor.

Next, the operation of recognizing the user 19 at each elevator hall 3 and ending the guidance for the user 9 arriving at the assigned number machine will be described. FIG. 5 is a flowchart showing an operation in which the elevator hall guidance device shown in FIG. 1 recognizes the user 19 who has arrived at the elevator hall 3 and ends the guidance for the user 19 who has arrived at the assigned number machine.

During operation of the elevator system, the second camera 7 always images the elevator halls 3 of each of the A to D units, and the captured image information is transmitted via the communication unit 11c, the network 11, and the communication unit 11b as needed. Is sent to the second acquisition information storage unit 17 and stored therein.

In step S6, the elevator hall guidance device is used at the elevator hall 3 by the second recognition unit 18 recognizing the face image of the person in the image information stored in the second acquisition information storage unit 17 at any time. The person 19 is recognized. When the user 19 waiting for the elevator is recognized at the elevator hall 3, the recognized image of the user 19 is used as information for identifying the user 19, and the elevator hall 3 corresponding to the recognized user 19 is imaged. The unit number is stored in association with it.

And in step S7, the detection part 20 acquires the information of the number of the number corresponding to the elevator hall 3 which imaged the user 19's face image and the user 19 from the 2nd recognition part 18, and uses it. A face image as information for identifying the user 9 recognized by the first recognition unit 14 and information on the number of the elevator assigned number determined by the determination unit 15 are acquired from the person allocation information storage unit 16. Then, the detection unit 20 recognizes the face image stored in the user allocation information storage unit 16 among the face images of the user 19 recognized by the second recognition unit 18, that is, recognized by the first recognition unit 14. It is detected whether there is a match with the face image of the user 9 who has performed. If there is no matching face image in step S7, the process returns to step S6, and steps S6 and S7 are repeated until the user 9 recognized by the first recognition unit 14 is detected.

If there is a face image that matches the face image of the user 9 recognized by the first recognition unit 14 in step S7, the user 9 that departed from the elevator guidance area 1 has arrived at any elevator hall 3 That is, the detection unit 20 matches the number of the car corresponding to the elevator hall 3 where the user 19 was photographed and whether the car corresponding to the number matches the assigned car of the user 19. Information is output to the guide sound control unit 21.

When the guidance sound control unit 21 receives the information output from the detection unit 20 as described above, the guidance sound control unit 21 performs the guidance sound output unit 6 based on the received match information in steps S8, S9, and S10. The guide sound output by the guide sound output unit 8 is started or stopped.
In step S8, the guidance sound control unit 21 refers to the received match information, and the match information indicates that the number of the elevator station 3 where the user 19 is photographed matches the number assigned to the user 19 in the elevator 19. In the case of showing, it indicates that the user 9 who has departed from the elevator guidance area 1 has arrived at the elevator hall 3 of the assigned number machine. Therefore, the process proceeds to step S9, where the guidance sound output unit 6 started in step S5 described above or assigned Control is performed to stop the output of the guide sound by the guide sound output unit 6 of the elevator hall 3 of the elevator. In addition, in step S8, when the matching information received by the guidance sound control unit 21 indicates that the number of the elevator hall 3 where the user 19 is photographed and the assigned number of the user 19 do not match. Since it shows that the user 9 who departed from the elevator guidance area 1 has arrived at the elevator hall 3 of the non-allocated unit, the process proceeds to step S10 and corresponds to the unit number received together with the match information. Control is performed to cause the guide sound output unit 8 of the elevator hall 3 to output a guide sound indicating that the user 19 is different from the assigned car.

After step S9 or step S10, return to step S6 and repeat the above operation.

By the operation as described above, when the user 9 departing from the elevator guidance area 1 recognizes that he / she has arrived at the elevator hall 3 of the assigned number machine, the output of the guidance sound can be terminated, which is suitable for the elevator user. The guidance sound can be output in a short time.

According to the first embodiment as described above, when the image corresponding to the user 9 is detected from the image of the elevator hall 3 of the assigned unit by the detection unit 20, the output of the guidance sound from the guidance sound output unit is stopped. Since the guidance sound control unit 21 is provided, the output of the guidance sound is terminated when the user 9 arrives at the assigned number machine even when the movement distance and movement speed of the user 9 are different. Can output a guidance sound to guide the user 9.

In the description of the operation of the first embodiment, the operation when the user 9 uses the car calling means 5 in the elevator guidance area 1 and the operation of detecting the user 19 at the elevator hall 3 are described separately. Since it is assumed that there are a plurality of users and they are simultaneously in the elevator guidance area 1 and the elevator hall 3, these operations are performed in parallel.

In the first embodiment, the first camera 4 and the second camera 7 are used to acquire the user's face image. However, the first camera 4 and the second camera 7 are the elevators. You may also use a security camera in the car, elevator hall 3 or the like. Thereby, it is not necessary to install a large number of cameras at the elevator hall, and the effects of the embodiment can be realized at a lower cost. When the first camera 4 and the second camera 7 are combined with the security camera of the elevator hall 3 that images the elevator hall 3, no special setting is required for the imaging of the elevator hall 3, but usually in the car In order to use the in-car security camera as the first camera 4 and the second camera 7, it is necessary to use the pan / tilt function of the camera so that the elevator hall 3 can be imaged. Specifically, while the car is moving, the inside of the car is acquired, but while the car is stopped on the floor, the pan / tilt function is used to project the outside of the car so that it can be seen outside the car. Change the orientation. Here, there are methods for obtaining the movement information of the car, such as obtaining by communication from the control panel, and photographing and recognizing the display of the indicator in the car with a camera. As for the pan / tilt amount, there is a method of recognizing the frame information of the car door in advance and repeating the tilt operation until it matches the information. Once the pan / tilt amount is determined, the moving amount at that time can be stored in the video control device.

In the first embodiment, it is not determined whether or not the user is a person with a physical disability. For example, a button for a person with a physical disability is provided in the elevator guidance area 1, and guidance is provided only to the user who presses the button. Sound may be output.

Further, in the first embodiment, it has been described that the user 9 arrives at the elevator hall 3 of the assigned unit and stops the output of the guidance sound. However, the user who made the car call for some reason 9 may not use the assigned number machine, and in this case, unnecessary guidance sounds are output continuously. In order to prevent such a situation, the guide sound output unit sets an upper limit for the time to output the guide sound, measures the output time of the guide sound, and stops the output of the guide sound when the upper limit time is exceeded Should be added. The upper limit time at this time may be set as appropriate. For example, it is conceivable that the time required for a person with a physical disability to move from the elevator guidance area 1 to the elevator platform 3 farthest is set as the standard time. Moreover, the attribute of the user 9 recognized in the elevator guidance area 1 may be determined, and the upper limit time may be calculated and set from this attribute and the distance to the assigned car. Thereby, when the user 9 who made the car call no longer uses the assigned number machine, it is possible to reduce the possibility of causing trouble for other users due to the output of unnecessary guidance sounds.

DESCRIPTION OF SYMBOLS 1 Elevator guidance area 2 Elevator number 3 Elevator landing 4 1st camera 5 Car call means 6 Guide sound output part 7 2nd camera 8 Guide sound output part 9 User 10 Elevator control device 11 Network 12 Elevator control part 13 1st Acquisition information storage unit 14 First recognition unit 15 Determination unit 16 User allocation information storage unit 17 Second acquisition information storage unit 18 Second recognition unit 19 User 20 Detection unit 21 Guidance sound control unit

11a Communication unit

11b Communication unit 11c communication unit

Claims

A car calling means installed in an elevator guidance area leading to the landings of multiple elevators,
A first camera for imaging a user who has operated the car calling means;
A determination unit for determining an assigned number corresponding to the user who has operated the car calling means from a plurality of elevators;
A guide sound output unit that outputs a guide sound indicating the assigned number machine determined by the determination unit;
A second camera that images the hall of the assigned number determined by the determination unit;
A detection unit for detecting an image corresponding to the user imaged by the first camera from an image of a landing of the assigned car obtained by imaging by the second camera;
An elevator hall comprising: a guidance sound control unit that stops output of the guidance sound from the guidance sound output unit when an image corresponding to the user is detected from an image of a landing of the assigned number machine in the detection unit Guidance device.
2. The elevator according to claim 1, wherein the guide sound control unit stops the output of the guide sound when a time during which the guide sound output unit outputs the guide sound exceeds an upper limit time. Platform guidance device.
The second camera also captures a landing of a unit that is not the assigned unit determined by the determination unit,
The detection unit detects an image corresponding to the user imaged by the first camera from an image of a landing of a number machine that is not the assigned number obtained by imaging by the second camera,
When the detection unit detects an image corresponding to the user from a landing image of a unit that is not the assigned unit, the guidance unit indicates to the user that the assigned unit is different from the assigned unit. The elevator landing guidance apparatus according to claim 1 or 2, wherein the guide sound is output to the guide sound output unit.