WO2019155629A1 - Système d'évaluation de communication et procédé d'évaluation de communication - Google Patents

Système d'évaluation de communication et procédé d'évaluation de communication Download PDF

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Publication number
WO2019155629A1
WO2019155629A1 PCT/JP2018/004693 JP2018004693W WO2019155629A1 WO 2019155629 A1 WO2019155629 A1 WO 2019155629A1 JP 2018004693 W JP2018004693 W JP 2018004693W WO 2019155629 A1 WO2019155629 A1 WO 2019155629A1
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WIPO (PCT)
Prior art keywords
communication
person
time
established
data
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PCT/JP2018/004693
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English (en)
Japanese (ja)
Inventor
徹治 桐山
英司 岡村
貴史 大川
亮 玉垣
敬之 平下
Original Assignee
三井デザインテック株式会社
株式会社日立ソリューションズ
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Application filed by 三井デザインテック株式会社, 株式会社日立ソリューションズ filed Critical 三井デザインテック株式会社
Priority to PCT/JP2018/004693 priority Critical patent/WO2019155629A1/fr
Priority to JP2018507657A priority patent/JP6533868B1/ja
Publication of WO2019155629A1 publication Critical patent/WO2019155629A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems

Definitions

  • the present invention uses a wireless communication means such as BLE (Bluetooth (registered trademark) Low Energy) to acquire position information data in a building of a person belonging to an organization, and determine and analyze communication between persons.
  • BLE Bluetooth (registered trademark) Low Energy)
  • the present invention relates to an evaluation system and a communication evaluation method.
  • the present invention contemplates the establishment of communication from other data without acquiring voice data.
  • the communication evaluation system of the present invention includes a portable information terminal possessed by a person belonging to an organization, a sensor that is installed in a certain space in the organization's room, detects a signal from the portable information terminal, and a portable information terminal via a network.
  • a server that acquires position information from the sensor, and the server is stored in the data storage unit that stores the data of the position information, the person information storage unit that stores the information of persons belonging to the organization, and the person information storage unit.
  • the distance information between the two persons belonging to the organization within a first predetermined distance for a first predetermined time based on the information and the position information data stored in the data storage unit.
  • the data satisfying one of the second conditions of the distance and the time set in advance corresponding to the organization, outside the first condition and the first condition, are extracted, and the extracted data is Based on the communication determination unit that determines the establishment of communication and the data determined by the communication determination unit to determine the establishment of communication, the calculation of the total communication establishment time, the communication establishment time of each person and department of the person belonging to the organization At least of calculation, calculation of communication establishment time for each person and communication establishment time for each department, calculation of which person and which person has established communication, and calculation of which department has established communication A communication operation unit that performs one or more.
  • the first condition is that the first predetermined distance is 2 m or less, the first predetermined time is 10 seconds or more, and the second condition is that between the two persons. It is preferable that the duration of the distance of 2 m or more is 60 seconds or less, the duration of the distance of 6 m or more is 30 seconds or less, and the distance is within 2 m before and after that.
  • the server is based on the position information data stored in the data storage unit when it is determined that communication is established by the indoor layout information storage unit in which information related to the indoor layout is stored in advance and the communication determination unit.
  • a display unit that generates a signal that indicates where the person has established communication, and the signal to be displayed is preferably transmitted via the network and displayed on a predetermined display. .
  • the display unit generates a signal for displaying at what time the person has established communication when the communication determining unit determines that communication has been established.
  • the display unit generates a signal for displaying data of a desired time in comparison with which time the person has established communication based on the position information stored in the data storage unit. .
  • the display unit generates a signal for displaying data of a desired time in comparison with the location where the person has established communication based on the position information stored in the data storage unit. .
  • the communication evaluation method includes a portable information terminal held by a person belonging to an organization, a sensor installed in a certain space in the organization's room, which senses a signal from the portable information terminal, and a portable information terminal via a network. And a server for acquiring position information from the sensor, the server stores the position information data, the person information belonging to the organization is stored in advance, and the person information and the position information data are stored. Based on the first condition that the distance between the two persons belonging to the organization is within the first predetermined distance for the first predetermined time or outside the first condition. The data that satisfies the second condition of the preset distance and time is extracted, and the extracted data that satisfies the first condition or the second condition is established as communication between two persons.
  • calculation of total communication establishment time Based on the data determined as communication establishment, calculation of total communication establishment time, calculation of communication establishment time for each specific person and department belonging to the organization, communication establishment time for each person and department unit At least one of the calculation of the communication establishment time, the calculation of which person and the person has established communication, and the calculation of which department has established communication.
  • the first condition is that the first predetermined distance is 2 m or less, the first predetermined time is 10 seconds or more, and the second condition is that between the two persons. It is preferable that the duration of the distance of 2 m or more is 60 seconds or less, the duration of the distance of 6 m or more is 30 seconds or less, and the distance is within 2 m before and after that.
  • the server stores information about the indoor layout in advance, and when it is determined that communication is established, based on the stored location information data, where the person established the communication. Preferably, a signal to be displayed is generated.
  • the server determines that the communication is established, it is preferable to generate a signal that displays at what time the person established the communication.
  • the server generates a signal for displaying data of a desired time in comparison with which time the person has established communication based on the stored position information.
  • the server generates a signal for displaying data of a desired time in comparison with the location where the person has established communication based on the stored position information.
  • the establishment of communication is determined based on two factors: an interval (distance) between two target persons P and a time (duration) that satisfies a predetermined condition for the interval. Yes. Therefore, the establishment of communication can be determined objectively and satisfactorily, and communication can be evaluated satisfactorily. Moreover, since the display is performed in various formats, it is suitable for use in communication consulting.
  • FIG. 1 It is a figure which shows the example of the schematic whole block diagram of the communication evaluation system comprised based on this invention. It is a figure which shows the example of the indoor layout of the structure
  • (A) is a conceptual diagram for calculating the total communication establishment time for each person P
  • (B) is a conceptual diagram for calculating the total communication establishment time
  • (C) Is a conceptual diagram for calculating the communication establishment time for each person and department of a person belonging to the organization
  • (D) is a conceptual diagram for calculating the communication establishment time for each person and the communication establishment time for each department
  • (E) Is a conceptual diagram regarding the calculation of which person and which person has established communication
  • (F) is a conceptual diagram regarding the calculation of which department has established communication. It is a figure which shows the example which displayed the person display on the display of the indoor layout.
  • FIG. 1 It is a figure which shows an example which displays on the display device who and who established communication at which time.
  • A is a figure which shows an example which displays who and who established communication at what time on the display in contrast to other cases, and (B) is who and who on the display at what time. It is a figure which shows an example which displays whether communication was materialized compared with another example and a model case.
  • A is a diagram showing an example of displaying who and who established communication at which time and on a display in comparison with other cases, and (B) shows who and who are on the display.
  • It is a figure which shows an example which displays which communication was established at which time and in comparison with another example and a model case.
  • the second element for determining the establishment of communication is the “distance” between persons, and it is important to determine the distance at which communication is established.
  • the distance zone with the opponent is divided into the following four distance zones. 1. Closed room distance: 0 cm to 45 cm. This means the distance at which the body can be easily touched. For example, close friends, such as family members and lovers, are allowed to be at this distance, but discomfort occurs when other people approach this distance. 2. Individual distance: from 45 to 120 cm. This means the distance that two people can reach if they reach out. This distance is taken in personal conversations between friends. 3. Social distance: from 120 to 350cm. This means the distance that the body cannot be touched. For example, the distance taken when contacting a new location or business boss. 4). Public distance: 350cm or more. This means the distance taken during a lecture or an official meeting.
  • the present invention is ultimately an organization in which a company pursues profits. There is no point in obtaining the closed room distance of the data as data.
  • the individual distance is not intended to promote the establishment of communication that does not lead to company profits when the number of close friends has increased. However, it is also important to talk at a distance that is close to the relationship between people in the company and human beings. Therefore, this 2.
  • the individual distance is also of a certain importance in the present invention. 3. Attention to social distance is a very important distance, but at a distance of 350 cm, it cannot be said that interactive communication is established. As a one-sided report, not a conversation, I decided not to consider the establishment of communication. Based on the above thoughts, we analyzed the distance zone and compared the resulting information with other data to propose consulting tools, for example, internal layout changes. Or suggesting the establishment of a cafe.
  • the second element that determines the establishment of communication is “time”. Considering the time when communication at a company is established, it is difficult to determine how long it takes to establish communication. For example, a greeting such as “Good morning” may be considered an important communication in recent years, although the number of people who do not greet is increasing, but it is different from the purpose of the present invention. It was estimated that a reasonable amount of time, for example, a minimum of 10 seconds or more, was a reasonable time for establishing communication. On the other hand, companies also have conferences, and since this time varies depending on each company, the upper limit of time is not set.
  • the “location” of information obtained from the establishment of communication of the first and second elements is analyzed.
  • the purpose is to reconstruct the active place in the whole company by analyzing where the communication is not activated and grasping where the place is. And, for example, if there is an employee with excellent sales results, it is helpful for other employees to find out where such a person is activating communication. ,Useful.
  • CAFE CAFE
  • the person who established the communication based on the establishment of the communication of the first and second elements and the “location” information It is to grasp whether it is between each other. For example, in a certain company, the communication between the A department and the B department is insufficient, the communication between the president and the general manager is insufficient, or the communication between the people in their 20s and 50s is insufficient. It is also important what kind of communication is established depending on the position of the company. In other words, it is possible to analyze data not only between individuals but also between departments, and data between positions and generations. In order to achieve this purpose, personal attributes such as 40's, males, departments, etc. can be stored in a database in advance in a server or the like.
  • FIG. 1 is a schematic overall configuration diagram of a communication evaluation system configured according to the present invention.
  • the communication evaluation system is mounted on a person P belonging to an organization and has a position information function, a portable information terminal 2 installed in a certain space in the organization, and a sensor 3 that senses a signal from the portable information terminal 2; And a server 5 that acquires position information of the portable information terminal 2 from the sensor 3 via the network 4.
  • a server 5 that acquires position information of the portable information terminal 2 from the sensor 3 via the network 4.
  • application to a company will be described as an example, but the applicable organization is not limited to a company, and application to an organization formed by a plurality of persons P such as a hospital and a government office is possible.
  • the portable information terminal 2 is a terminal having a function of transmitting an identification signal indicating itself, for example, and a wireless transmitter such as a wireless IC tag can be used.
  • the wireless IC tag as the portable information terminal 2 is a terminal that transmits a signal at regular intervals, and has, for example, a BLE (Bluetooth Low Energy) transmission function, and includes a tag address (an identification signal indicating itself). Is sent at regular intervals.
  • the portable information terminal 2 is worn by the target person P.
  • information communication devices such as a mobile phone, a smartphone, and a tablet terminal can be used.
  • the sensor 3 identifies and recognizes the portable information terminal 2 by receiving the identification signal transmitted by the portable information terminal 2.
  • a wireless receiver that receives an identification signal transmitted from the portable information terminal 2 can be used as the sensor 3.
  • the sensor 3 is connected to the network 4 and transmits the received identification signal from the portable information terminal 2 to the server 5 through the network 4 together with the identification signal of the sensor 3 itself (address of the sensor 3).
  • the sensor 3 preferably has a function of detecting the reception intensity of the identification signal received from the portable information terminal 2.
  • the sensor 3 transmits information on the reception intensity to the server 5 together with the identification signal of the portable information terminal 2 and the identification signal of the sensor 3 itself.
  • Fig. 2 shows an example of sensor 3 installation.
  • a large number of sensors 3 are installed in a certain space in the room 14.
  • the sensor 3 within the communication area of the portable information terminal 2 receives the signal from the portable information terminal 2.
  • the plurality of sensors 3 receive a signal from the same portable information terminal 2.
  • Each sensor 3 transmits to the server 5 the identification signal of the portable information terminal 2 and the information related to the reception intensity thereof and the identification signal of the sensor 3 itself.
  • Sensors 3 are installed at predetermined intervals on a ceiling or a wall, for example.
  • the installation method of the sensor 3 is not limited to this, and may be installed on a desk, a table, a shelf, or the like, or may be installed on the floor.
  • the sensor 3 is installed on the ceiling.
  • the sensors 3 are arranged in a matrix at regular intervals.
  • a large number of desks 15 and chairs 16 are arranged in the room 14.
  • a cafe space 17 is provided at one corner of the room 14.
  • a table 18 and a chair 19 are arranged in the cafe space 17 so that a meeting and a break can be performed.
  • the network 4 may be either wireless or wired, and if connected to the server 5, it may be a network 4 extended outside the organization, such as the Internet, or a network constructed within the target organization. 4 is also acceptable.
  • a display 6 is connected to the network 4.
  • the display device 6 for example, a liquid crystal display, an organic EL display, a plasma display, or the like can be used. Further, the display device 6 may be any of a portable type, a stationary type, a wall hanging type, etc., and the type thereof is not limited. It is preferable to connect a plurality of indicators 6 to the network 4, but the number of installations may be one.
  • FIG. 3 shows the server 5.
  • the server 5 has a computer that is connected to the network 4 and performs computations to be described later according to a predetermined program while transmitting and receiving signals, and a data storage unit 7 that stores position information data, and a person belonging to the organization Based on the personal information storage unit 8 that stores the information of P, the information stored in the personal information storage unit 8, and the position information data stored in the data storage unit 7, the two persons P belonging to the organization A distance between the first predetermined time and the second predetermined time corresponding to the tissue outside the first condition, the first condition that the distance between the first predetermined time continues within the first predetermined distance
  • the communication determination unit 9 that extracts data satisfying any one of the above conditions and determines that the extracted data is established as communication between the two persons P, and the communication determination unit 9 performs communication.
  • the server 5 is a system that provides processing, and the components constituting the server 5 do not have to be in the same place.
  • the data storage unit 7 and the person information storage unit 8 may be arranged at a location different from other units.
  • the data storage unit 7 and the person information storage unit 8 are configured by a memory inside the computer, an external storage device, or the like.
  • the identification signal of the portable information terminal 2 transmitted from the sensor 3 and the information related to the reception intensity are stored in association with the identification signal of the sensor 3 that has received the identification signal. Yes.
  • the server 5 since the server 5 also has a clock function 11 and can grasp the current date and time, the data storage unit 7 stores information relating to the identification signal of the portable information terminal 2 and its reception intensity, and the associated information. In addition to the received identification signal of the sensor 3, information on the corresponding date and time is also stored. Further, the data storage unit 7 stores information related to the installation position of each sensor 3 in advance.
  • information related to the target person P is stored in advance in association with the portable information terminal 2 worn by the person P.
  • the information regarding the person P includes, for example, name, sex, date of birth or age, department, etc.
  • the present invention is not limited to these, and information according to analysis described later is stored.
  • the communication determination unit 9 determines the position of each person P and determines whether communication is established between two specific persons P.
  • the position of each person P is obtained based on information stored in the data storage unit 7. That is, the communication determination unit 9 obtains the distance between the portable information terminal 2 and the sensor 3 that has detected the portable information terminal 2 based on the information related to the identification signal of the portable information terminal 2 stored in the data storage unit 7. . Since the portable information terminal 2 is worn by the person P, the obtained distance can be regarded as the distance between the person P and the sensor 3. And since the information regarding the installation position of each sensor 3 is also stored in the data storage unit 7 in advance, the position of the target person P is obtained based on the information and the obtained distance.
  • the identification signals of one portable information terminal 2 are received by the plurality of sensors 3, the distances from the plurality of sensors 3 can be obtained, so that a more accurate position can be obtained. That is, the position of the person P wearing the portable information terminal 2 can be obtained more accurately by setting the installation interval of the sensors 3 to a certain extent. Since the identification signal of the portable information terminal 2 used for these calculations, the information regarding the reception intensity thereof, and the identification signal of the sensor 3 are also stored together with the information regarding the corresponding date and time, the position of the target person P And the date is required.
  • the data on the position and date / time of each person P thus obtained is made into a database, for example, and stored in the data storage unit 7, and used for determination of communication establishment. Using this database, the communication determination unit 9 can recognize at which time each person P is located.
  • the communication determination unit 9 determines the establishment of communication by obtaining the distance between two specific persons P and their changes over time based on the information on the position and date of each person P. The establishment of communication is determined by whether or not either the first condition or the second condition is satisfied.
  • First condition whether or not the relationship between the two persons P is continuous for a first predetermined time within a first predetermined distance.
  • Second condition whether or not the relationship between the two persons P satisfies a predetermined distance and time corresponding to the organization outside the first condition.
  • the vertical axis in FIG. 4 is the distance dx between the two persons P, and the horizontal axis is the time dt.
  • the graph shows the change over time of the interval between two specific persons P.
  • the first condition is that communication is established when two specific persons are approaching (within the first predetermined distance) and this state continues for a certain period of time (first predetermined time continuous). It is determined that you are doing. For example, it is determined that the communication has been established when the distance between the two persons is within 2 m for 10 seconds or longer. For example, this condition is satisfied if the conversation is longer than a greeting conversation, such as a meeting or discussion.
  • a greeting conversation such as a meeting or discussion.
  • the distance between the two is within 2 m, but the duration of that state is less than 10 seconds. Therefore, the first condition is not satisfied. For example, when two persons P pass in a hallway, it is determined that communication is not established. On the other hand, at the point B in FIG. 4, the situation where the distance between the two persons is within 2 m continues for 10 seconds or more. Therefore, it is determined that the first condition is satisfied and communication is established.
  • the distance used as a criterion for determination is 2 m, for example, but is not limited to 2 m and can be set as appropriate.
  • the second condition is a condition relating to the distance between two persons set according to the target organization and its duration, and is for flexibly responding to the actual situation of the target organization. For example, depending on the organization, during a meeting, one person may be temporarily away from the office to obtain materials, or to call a related person. In such a case, although the distance between the two is temporarily separated, since the meeting itself is continued, it is determined that communication is established. At point C in FIG. 4, the distance between the two persons extends from 2 m or more to 2 m or more, further spreads to 6 m or more, then returns to 6 m or less, and further returns to 2 m or less.
  • the duration of the state of 2 m or more is 60 seconds or less, and the duration of the state of 6 m or more is 30 seconds or less. Therefore, it is determined that the second condition is satisfied and communication is established.
  • the distance between the two people similarly increases from 2 m or more to 2 m or more, further spreads to 6 m or more, then returns to 6 m or less, and further returns to 2 m or less.
  • the duration of the state of 2 m or more exceeds 60 seconds, and the duration of the state of 6 m or more exceeds 30 seconds. Therefore, the second condition is not satisfied and it is determined that communication is not established.
  • the communication determination unit 9 extracts data that satisfies either the first condition or the second condition, and determines that the extracted data is communication between the two persons P.
  • the determined data is stored in the data storage unit 7. For example, communication establishment start and end times, communication establishment duration, communication establishment position, communication establishment partner person P, and the like are stored.
  • the communication calculation unit 10 calculates the total communication establishment time based on the data determined by the communication determination unit 9 as the establishment of communication, the calculation of the communication establishment time for each person P belonging to the organization and each department, Of the calculation of the communication establishment time for each person P and the communication establishment time for each department, the calculation of which person P and which person P have established communication, and the calculation of which department has established communication Do at least one or more.
  • the communication calculation unit 10 aggregates data determined by the communication determination unit 9 that communication has been established, and obtains the total communication establishment time (duration) for each person P. At this time, in addition to the sum of the communication establishment times for each day, for example, the sum for each week, month, and year may be obtained. Furthermore, you may make it obtain
  • FIG. 7A shows an example in which the total communication establishment time for each person P is obtained. In this example, the total for each day and the total for each week are obtained.
  • the total communication establishment time of the entire target organization is obtained.
  • the total communication establishment time of all persons P belonging to the organization is obtained. The concept is shown in FIG.
  • the total communication establishment time with the person P belonging to a department (including officers) different from the department to which the person belongs is obtained.
  • the concept is shown in FIG.
  • communication establishment time of person P1 and person P3 35 minutes
  • communication establishment time of person P1 and person P4 49 minutes
  • communication establishment time between person P1 and officer P5 0 minutes
  • communication establishment time between person P1 and officer P6 23 minutes
  • Such communication establishment time is obtained for each person (the time omitted in the figure is indicated by a circle).
  • the total communication establishment time for each person P is collected for each department.
  • the server 5 also stores the position information stored in the data storage unit 7 when the communication is determined by the indoor layout information storage unit 12 in which information related to the indoor layout is stored in advance and the communication determination unit 9. And a display unit 13 for generating a signal (hereinafter referred to as a display signal) for displaying which person P established the communication at which location based on the data.
  • a display signal for generating a signal (hereinafter referred to as a display signal) for displaying which person P established the communication at which location based on the data.
  • the indoor layout information storage unit 12 for example, information regarding the floor plan of a building as shown in FIG. 2 is stored, and by comparing the position information of the person P stored in the data storage unit 7 with this information, The place where the person P is present can be recognized. For example, the place where the person P1 is is a cafe.
  • a display signal generated by the display unit 13 is transmitted to a predetermined display 6 via the network 4.
  • the display 6 that has received the display signal performs a predetermined display, that is, a display regarding which person P has established communication at which location.
  • a predetermined display that is, a display regarding which person P has established communication at which location.
  • a room layout is displayed on the display unit 13, and a symbol such as ⁇ indicating the current position of the person P (hereinafter referred to as a person display) is superimposed on the room layout display.
  • the person display 20 is also moved in accordance with the movement of the person P. Further, the color, pattern, shape, type, and the like of the person display 20 are changed depending on whether the communication is established or not, so that the establishment and failure can be recognized at a glance.
  • FIG. 8 for the sake of clarity, only two person displays 20 are shown. However, in actual display, the person display 20 for all persons may be displayed, or a specific plural or single person display 20 may be displayed.
  • the person P may be selected and the corresponding person display 20 may be displayed.
  • the communication evaluation method includes a portable information terminal 2 attached to a person P belonging to an organization, a sensor 3 that is installed in a certain space in the organization's room and senses a signal from the portable information terminal 2, and a portable information via a network 4.
  • This is implemented using a system including a server 5 that acquires position information of the terminal 2 from the sensor 3.
  • the server 5 performs the communication evaluation method according to a predetermined program installed in advance.
  • FIG. 5 is an example of a flowchart showing a communication evaluation method.
  • Information on the person P belonging to the organization is stored in the server 5 in advance (step S51).
  • information related to the target person P is stored in the personal information storage unit 8 of the server 5 in association with the portable information terminal 2 worn by the person P.
  • information related to the indoor layout is stored in the server 5 in advance.
  • information related to the floor plan of a building is stored in the indoor layout information storage unit 12 of the server 5.
  • step S52 when measurement of the position of the person P using the portable information terminal 2 and the sensor 3 is started, data collection of position information is performed and the data is stored in the server 5 (step S52).
  • the position information of the portable information terminal 2 for example, the identification signal of the portable information terminal 2 and the reception intensity thereof are related.
  • Information and the identification signal of the sensor 3 that has received the identification signal are transmitted from the sensor 3 to the server 5 via the network 4.
  • the server 5 that has received the position information data stores the position information in the data storage unit 7 together with information about the date and time of the server 5 itself.
  • the position information of the portable information terminal 2 is sent to the server 5 one after another from each sensor 3, so that the position information is accumulated in the data storage unit 7.
  • step S53 data satisfying the first condition or the second condition is extracted.
  • This data extraction is performed by, for example, the communication determination unit 9 of the server 5. That is, the communication determination unit 9 determines that the distance between the two persons P belonging to the organization is within the first predetermined distance based on the information on the person P and the position information data. Data satisfying a second condition of a preset distance and time is extracted corresponding to the organization under the first continuous condition or outside the first condition. Then, the communication determination unit 9 determines that the extracted data is established as communication between the two persons P (step S54).
  • a predetermined calculation is performed based on the data determined as communication establishment. This calculation is performed by, for example, the communication calculation unit 10 of the server 5.
  • the communication calculation unit 10 calculates the total communication establishment time based on the data determined that the communication is established, calculates the communication establishment time for each person P and a specific person P belonging to the organization, and the communication for each person P. At least one or more of calculation of establishment time and communication establishment time for each department, calculation of which person P and which person P have established communication, and calculation of which department has established communication .
  • step S56 when it is determined that the communication is established, a signal indicating where the person P established the communication is generated based on the stored position information data.
  • This signal generation is performed by the display unit 13 of the server 5.
  • the display that means the calculation result in step S55 and the generated signal in step S56 is displayed on the display 6 (step S57). This display makes it possible to objectively and accurately grasp the communication status within the target organization.
  • the establishment of communication is determined based on two factors: an interval (distance) between two target persons P and a time (duration) that satisfies a predetermined condition for the interval. Yes. Therefore, the establishment of communication can be determined objectively and satisfactorily, and communication can be evaluated satisfactorily. Moreover, since the display is performed in various formats, it is suitable for use in communication consulting.
  • step S61 it is determined whether or not the distance between the two is within 2 m (step S61).
  • step S62 it is determined whether or not the distance between the two persons: 2 m has continued for 10 seconds or more.
  • this condition is satisfied (point B in FIG. 4)
  • the first condition is satisfied, so that it is determined that communication is established.
  • step S63 it is determined whether or not the distance between two people: 2 m or more is 60 seconds or less. .
  • step S63 if the distance between the two persons: 2 m or more is 60 seconds or less, the process proceeds to step S64, and it is determined whether the distance between the two persons: 6 m or more is 30 seconds or less. If this state is not satisfied, neither the first condition nor the second condition is satisfied, so it is determined that communication is not established. On the other hand, when the distance between the two persons: 6 m or more is 30 seconds or less in step S64, the process proceeds to step S65, and it is determined whether or not the timing before and after the distance between the two persons is within 2 m.
  • step S65 when the timing before and after the distance between the two persons is within 2 m (point C), the second condition is satisfied, so it is determined that communication is established.
  • FIG. 4 is a graph showing the change with the distance (dx) between two points (the portable information terminal 2 worn by two persons P) as the vertical axis and the time (t) as the horizontal axis.
  • dx a line is drawn toward the horizontal axis with the distance between two points from 0 m to 2 m as region A, from 2 m to 6 m as region B, and from 6 m to region C as a region C.
  • the boundary dx 2m belongs to both the region A and the region B, but may belong to either one.
  • the graph shows the distance and time between two points.
  • the way to read the graph is that when communication is established in the area A, the communication is established. However, as a first condition, even if it is in the area A, it is assumed that data for which communication is established is not considered for less than 10 seconds continuously. We simply consider greetings and think that there is no communication. In addition, as a second condition, even if the region B and the region C are entered, the continuous time is 60 seconds or less, the region A is included before and after that, and the duration time within the region C is 30 seconds. The following cases are considered to be communication. In this case, the time between the preceding and following areas A is considered as the communication establishment time (duration). From the experimental verification, it was found that even if two people had a meeting, there was a case where it was a little bitter to find another person.
  • the display unit 13 of the server 5 may generate a signal indicating which time the person P has established communication. That is, you may make it display on the indicator 6 who and who established communication at which time.
  • An example of the concept is shown in FIG. This makes it possible to objectively and accurately know who and who established communication at which time.
  • the display unit 13 of the server 5 Based on the position information stored in the data storage unit 7, the display unit 13 of the server 5 generates a signal for displaying data of a desired time in comparison with which time the person has established communication. You may do it. That is, who and who established communication at which time may be displayed in comparison with other cases and model cases.
  • An example of the concept is shown in FIG. For example, the time period 13: 05-14: 03 when the general employees P1 and P2 established communication and the time period 09: 55-10: when the excellent employees P7 and P8 established communication. 54 is displayed in contrast. By comparing the two, it can be seen that general employees P1 and P2 have a meeting in the afternoon, and excellent employees P7 and P8 have a meeting in the morning.
  • the display unit 13 of the server 5 Based on the position information stored in the data storage unit 7, the display unit 13 of the server 5 generates a signal for displaying data at a desired time in comparison with which place the person has established communication. You may do it. In other words, who and who established communication at which time and at which location may be displayed in comparison with other cases and model cases.
  • the concept is shown in FIG.
  • the data for which communication has been established is displayed for each individual and each department.
  • Mr. A divides the total communication establishment time in units of days, weeks, and months (see FIG. 12). For example, it is assumed that communication is established in one day for Mr. A, Mr. B, 60 minutes, Mr. C, 30 minutes, Mr. D, 0 minutes, Mr. E, 0 minutes, and Mr. F, 15 minutes.
  • the location where the communication is established is displayed.
  • the total time of the department to which Mr. A belongs and the department to which Mr. C belongs is calculated (see FIG. 13).
  • the establishment of personal communication at a cafe where you can eat and drink is 300 minutes for five people.
  • Mr. A and Mr. B have established communication for 20 minutes, such a place is preferable because it is possible to grasp a place where such communication centering on the cafe is easy to establish. Can be evaluated.
  • the establishment of communication at the cafe was 10 minutes for two people. In this case, it can not be said that it is a preferred cafe, so by proposing the location of the cafe, etc., it is possible to consider the establishment of a better cafe by examining whether it is possible to establish communication in another place To do.
  • the conference room in use can be grasped in real time.
  • the actual number of people in the conference room may be larger than the number of people that can originally be accommodated, and this is a material that can be considered for expansion of the conference room.
  • the usage status of each department can be grasped, it is possible to grasp which department is having a meeting, so that the number of meetings of each department can be grasped.
  • the status of the network 4 can be grasped for each job title and organization.
  • the result is displayed for each organization, and it is possible to grasp to which person in which department a person belonging to the organization has established communication.

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Abstract

La présente invention concerne un système d'évaluation de communication comprenant : un terminal d'informations portable porté par une personne appartenant à une organisation ; un capteur installé dans un espace donné dans une pièce de l'organisation de façon à détecter un signal provenant du terminal d'informations portable ; et un serveur pour acquérir des informations de position concernant le terminal d'informations portable par l'intermédiaire d'un réseau. Le serveur détermine si une communication est établie entre deux personnes d'intérêt sur la base d'informations pré-stockées concernant les personnes et les informations provenant du capteur, et exécute un calcul prédéterminé concernant l'établissement de la communication.
PCT/JP2018/004693 2018-02-09 2018-02-09 Système d'évaluation de communication et procédé d'évaluation de communication WO2019155629A1 (fr)

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JP2007094850A (ja) * 2005-09-29 2007-04-12 Fuji Xerox Co Ltd コミュニケーション分析装置および方法
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