WO2019144559A1

WO2019144559A1 - Management system

Info

Publication number: WO2019144559A1
Application number: PCT/CN2018/090571
Authority: WO
Inventors: 陈俏锋; 黄超群
Original assignee: 深圳友朋智能商业科技有限公司
Priority date: 2018-01-24
Filing date: 2018-06-11
Publication date: 2019-08-01
Also published as: CN108320119A

Abstract

A management system (10), applicable to the field of information management technology. The system comprises: a management platform (11) and at least one device (12) communicating with the management platform; the management platform (11) being used to acquire device information, and display the device information to a manufacturer of the device; core components of the device (12) being provided by an operator of the management platform (11), the core components of the device (12) including at least an upper computer, a lower computer, and a software system interfacing with the management platform (11). The invention greatly improves the production efficiency of the manufacturer, so that the operator can obtain a large number of devices in a short period of time, and operate same to obtain economic benefits as soon as possible. Moreover, the device manufacturer can track the state of a device in real time, and once a fault occurs to the device, can eliminate the fault immediately, without the need for cooperation from the operator, thereby greatly reducing the time required for eliminating the fault, reducing losses of the operator caused by device fault, and improving operator experience.

Description

\¥0 2019/144559 卩(:17(:\2018/090571

Title of Invention: A Management System

Technical field

[0001] The present invention belongs to the field of information management technologies, and in particular, to a management system.

Background technique

[0002] In the prior art, after receiving a customer order, the manufacturer produces a customer-specified product according to the order.

[0003] In the above mode, due to the different special requirements of different customers' products, the corresponding selection of materials and the execution of the process vary widely. For the manufacturer, the output of each specific product needs to be more expensive. The energy of the equipment has prolonged the production progress of the equipment. In the more serious cases, it is likely to affect the scheduled completion date of the order. For the purchaser of the equipment, it will cause certain losses due to the inability to receive the product on time.

[0004] On the other hand, in the process of working, it is inevitable that a fault will occur. In the prior art, once the equipment is sold, the manufacturer of the equipment will not follow up the information of the equipment. After the buyer finds the fault, the buyer is notified to the equipment manufacturer, and the equipment manufacturer is used to eliminate the fault. After the fault is eliminated, the purchaser of the equipment is notified, the whole process is too troublesome, and the fault duration of the equipment is prolonged. Further bring losses to the purchaser of the equipment.

[0005] Therefore, in the form of increasingly fierce market competitiveness, it is extremely important to solve the above series of problems.

SUMMARY OF THE INVENTION

[0007] The present invention provides a management system, which is intended to solve the problem that an operator of a device in the prior art often fails to obtain an order delivery on time after placing an order with a device manufacturer, and the quality of the after-sales service is low during the operation of the device. The problem.

The present invention is implemented in this way, a management system comprising:

[0009] a management platform and at least one device in communication with the management platform;

[0010] the management platform is configured to collect device information, and display the device information to a manufacturer of the device; \¥0 2019/144559 卩(:17(:\2018/090571

[0011] The core component of the device is provided by an operator of the management platform, and the core component of the device includes at least a host computer, a lower computer, and a software system that interfaces with the management platform.

[0012] The management system provided by the embodiment of the present invention includes a management platform and at least one device that communicates with the management system.

The above-mentioned equipment core components are provided by the operator, and the manufacturer of the equipment only needs to produce and assemble other components with relatively low technical requirements to provide the complete machine for the operator, which greatly improves the production efficiency of the manufacturer, and then the operator A large number of devices can be obtained in a short period of time, put into operation, and bring economic benefits to operators as soon as possible; on the other hand, the management platform is authorized to be used by the manufacturer of the device, due to the core components of the device There is a software system that interfaces with the management platform, so the management platform can collect device information in real time after the device is sold, so that the manufacturer of the device can track the state of the device in real time, and once the device has a problem, it can be performed in the first time. The problem is eliminated. This process does not need to go through the operator, which greatly reduces the problem elimination time, reduces the loss caused by equipment failure to the operator, and improves the operator experience.

[0013] In summary, the management system provided by the embodiment of the present invention solves the problem that the operator of the equipment in the prior art often fails to get the order delivery on time after placing an order with the equipment manufacturer, and during the operation of the equipment, the after-sales service The problem of lower quality.

Summary of invention

technical problem

Problem solution

Advantageous effects of the invention

Brief description of the drawing

DRAWINGS

1 is a structural diagram of a management system according to Embodiment 1 of the present invention;

2 is a structural diagram of a management platform according to Embodiment 2 of the present invention.

DETAILED DESCRIPTION

The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention. \¥0 2019/144559 卩(:17(:\2018/090571

The terms used in the embodiments of the present invention are for the purpose of describing particular embodiments only, and are not intended to limit the invention. The singular forms "a", "the" and "the" It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.

[0019] It should be understood that although the terms first, second, third, etc. may be used to describe various information in the embodiments of the present invention, the information should not be limited to these terms. These terms are only used to distinguish the same type of information from one another. For example, a first terminal may also be referred to as a second terminal without departing from the scope of the embodiments of the invention, and does not necessarily require or imply any such actual relationship or order. Similarly, the second terminal may also be referred to as a first terminal. Depending on the context, the word "if" as used herein may be interpreted as "at time" or "when" or "in response to determination." Furthermore, the terms "comprises" or "comprising" or "comprising" or any other variations are intended to encompass a non-exclusive inclusion, such that a process, method, article, or device that comprises a plurality of elements includes not only those elements but also Other elements, or elements that are inherent to such a process, method, item, or device.

[0020] The management system provided by the embodiment of the present invention includes a management platform and at least one device that communicates with the device. The device core component is provided by an operator, which can improve the production efficiency of the manufacturer. On the other hand, the core components include A software system that interfaces with the management platform, and the manufacturer that authorizes the management platform to the device can track the status of the device, and the problem is eliminated more timely.

[0021] Embodiment 1:

1 is a schematic structural diagram of a management system 10 according to an embodiment of the present invention, including: a management platform 11 and at least one device 12 in communication therewith.

[0023] The device 12 described above is a device that can be placed and operated in a public place, such as a vending machine, an unmanned pickup, a massage chair, and the like.

[0024] In the embodiment of the present invention, we take the device 12 as a vending machine as an example for illustration. The core components of the equipment 12 are provided by the operator of the equipment 12, and after the operator places an order with the manufacturer, for example, 100 vending machines are placed, 100 core components capable of producing 100 vending machines are provided to the manufacturer, Manufacturers assemble other components that are relatively less technically demanding, such as screens, enclosures, cargo lanes, etc. \¥0 2019/144559 卩(:17(:\2018/090571

, the production of the whole machine and then sold to the operator.

[0025] It should be understood that the core components of the device 12 mentioned herein should at least include a host computer, a lower computer and a software system that interfaces with the management platform 11 so that the whole machine can be produced and run under the management platform 11. In other embodiments of the present invention, the core components include different specific contents due to different technical requirements of the respective operators. For example, in addition to the upper computer, the lower computer and the software system docked with the management platform 11, the operator has eight special processes for the screen of the vending machine, then the core components can also include the screen; and the operator: 6 pairs of vending machines The compressor has special requirements, and in addition to the upper computer, the lower computer and the software system that interfaces with the management platform 11, the core components may also include a compressor.

[0026] Because the core component of the device 12 is the more difficult part of the production of the device 12, in the above mode, the time for the manufacturer to manufacture the whole machine is greatly reduced, and the operator can get the device 12 faster, as soon as possible. Put into operation.

[0027] In the embodiment of the present invention, the management platform 11 is used for the manufacturer of the device 12 to manage the device 12 described above. All data generated during the entire life cycle from the start of production of the device 12 to its sale, operation, and off-the-shelf is stored in a database, and the management platform 11 can collect and display specific data in the database. Because the data generated by the device 12 includes various types, such as device data (such as the model of the device, various component parameters, etc.), production data (such as raw materials required for a certain model, production process, etc.), operational data (an automatic The quarterly turnover of the vending machine, the type of the product sold on the vending machine, etc.), etc., and among the various data types, the manufacturer of the device 12 does not need to be fully grasped, specifically, according to the manufacturer Actual need to collect.

[0028] After collecting the device data, the management platform 11 displays the data, including directly displaying the original data collected from the database, for example, directly displaying the parameters of each component of the device 12 directly on the preset interface; After the data is processed, it is displayed in a more intuitive and convenient form. For example, the placement point of the sold device 12 is displayed as a histogram, which is not specifically limited.

[0029] The manufacturer of the device 12 can perform analysis according to the data collected and displayed by the management platform 11, and take corresponding control measures on the device 12 according to the analysis result. For example, if a device 12 is found to be in a fault state, the fault of the device 12 can be eliminated as soon as possible.

[0030] The management system provided by the embodiment of the present invention includes a management platform and at least one device that communicates with the management system.

The above-mentioned equipment core components are provided by the operator, and the equipment manufacturers only need to produce and assemble other components. \¥0 2019/144559 卩(:17(:\2018/090571 For components with relatively low technical requirements, the operator can provide the whole machine, which greatly improves the production efficiency of the manufacturer, and the operator can be shorter. Obtain a large number of equipments in time, put them into operation, and bring economic benefits to operators as soon as possible; on the other hand, license the management platform to the manufacturers of the equipment, because the core components of the equipment are included with the management platform. The docking software system, so the management platform can collect device information in real time after the device is sold, so that the manufacturer of the device can track the status of the device in real time, and once the device has a problem, the problem can be eliminated in the first time. It does not need to go through the operator, which greatly reduces the problem elimination time, reduces the loss caused by equipment failure to the operator, and improves the operator experience.

[0031] Embodiment 2:

[0032] The management system 10 provided by the embodiment of the present invention is different from the first embodiment in that the device 12 is a vending device, including a vending machine, an unmanned self-receiving cabinet, etc., in the embodiment of the present invention, Taking the vending machine as an example, the management platform 11 is further used to define the device 12, generate identification information based on the defined device 12, and return the identification information to the manufacturer.

[0033] In the embodiment of the present invention, after the device is distributed, the device of the device 12 records the basic information of the device 12 to the management platform 11, and saves it by the management platform 11, that is, the above definition. The basic information of the device 12 referred to herein includes basic information of the hardware of the device 12. In an embodiment of the invention, device 12 is a vending machine whose basic information includes, for example, screen size, compressor power, cargo lane type, and the like.

[0034] After the management platform 11 defines the device 12, the identifier information corresponding to the device 12 is generated based on the defined device 12, and the identifier information may be, for example, a string of numbers and letters, based on the definition information of the device 12 ( That is, the basic information of the device 12 entered by the manufacturer mentioned above is generated according to a certain rule, and is returned to the manufacturer (for example, display through a webpage or delivered to a terminal device, etc.), and then the manufacturer inputs the identification information. The device 12 is stored.

[0035] Further, the device 12 communicates with the management platform 11 through the device interface. The stored information of the above-mentioned manufacturer is uploaded to the management platform 11 through the device interface. Since the identification information is in one-to-one correspondence with the device 12, the management platform 11 can, according to the identification information, the device 12 corresponding to the identification information. The definition information is sent to the device 12 through the device interface, and is stored by it.

[0036] In an optimized embodiment of the present invention, in order to ensure the security and confidentiality of information exchange, the device is \¥0 2019/144559 卩(:17(:\2018/090571

12 The communication process with the device interface is encrypted. There is no restriction on the way of encryption.

[0037] Specifically, the device 12 includes a main control unit, and the identification information entered by the manufacturer and the definition information acquired by the device 12 from the management platform 11 are stored in the main control unit.

In the embodiment of the present invention, by means of the one-to-one correspondence between the identification information and the device 12, each device 12 can be conveniently tracked without information confusion, and the management of the device 12 is more organized.

In another embodiment of the present invention, the device information in the database includes the device 12 operating state information, and the management platform 11 further includes a fault management unit 111. The fault management unit 111 is configured to collect the working state information of the device 12, and generate an analysis result according to the collected working state information of the device, so that the manufacturer performs the corresponding operation according to the analysis result.

[0040] After the device 12 is put into operation, the working state information during the operation is stored in the database in real time, and the fault management unit 111 collects the working state information of the device 12 in real time, so the manufacturer of the device 12 can The working status of each device 12 produced and sold is tracked in real time. Once a device 12 is found to be working abnormally, the cause of the failure can be judged according to the working status information, and the fault can be eliminated in time.

[0041] The above-mentioned fault management unit 111 can realize that the manufacturer of the device 12 grasps the working state of each device 12 very timely, thereby greatly shortening the troubleshooting time, and for the operator, reducing the equipment failure. The economic loss brought. In particular, when the number of devices 12 in the operation of the operator is large, the beneficial effects brought by the fault management unit 111 can be more embodied.

[0042] On the other hand, for the manufacturer of the device 12, in the process of tracking and troubleshooting the working status of each device 12, after accumulating a certain period of experience, according to the historical data, the fault pre-preparation can be performed. Judge.

[0043] For example, in the process of tracking the working status of 200 vending machines produced in the same batch, the manufacturer counts that 40 screens of the 200 models in the model have been in operation. If there is a problem, you can judge that there may be a problem with the screen of the vending machine of the batch. You can perform a pre-check on it before it fails, to prevent the failure from happening in advance, or in advance when the problem is serious. replace.

[0044] For another example, when the manufacturer is tracking the working status of the 300 model vending machines of the X model, \¥0 2019/144559 卩(:17(:\2018/090571 data analysis, the general life of this type of compressor is within a certain time range, then the manufacturer can be based on the statistical results of its life, regular It is replaced to prevent aging compressors from affecting the normal operation of the vending machine.

[0045] Therefore, in the embodiment of the present invention, the device information stored in the database further includes device operation information, and the foregoing operation information mainly includes a placement point of each device 12, which facilitates maintenance of the device 12 by the manufacturer of the device 12, for example. In the above troubleshooting, it is necessary to know the specific location of the faulty device 12. The device operation information may be input by the operator, or may be uploaded to the management platform 11 by the device 12 through the device interface.

[0046] In addition, statistical analysis of the cause of the failure can also be carried out in the subsequent improvement of the production process, so the real-time tracking of the working state information of the device is extremely important for the manufacturer of the device 12. significance. For the operator of the device 12, the guarantee of the working state of the device 12 is undoubtedly ensuring the stability of the operation of the device 12, and avoiding the loss caused by the failure time of the device 12.

[0047] In another embodiment of the present invention, the device information stored in the database further includes device material information, and the management platform 11 further includes a manufacturing resource management unit 112, configured to collect device material information. So that the manufacturer can manage the materials of the production equipment 12.

[0048] In the embodiment of the present invention, the material information refers to the information of the raw materials (or accessories, etc.) required for the production of the equipment 12, and accordingly, the source of the raw materials, the raw materials (or accessories, etc.) may have a source. Statistics, after the manufacturer receives an order, or before taking the order, the type and amount of raw materials required for the type of equipment 12, and the number of equipment 12 to be produced, to match the raw materials in stock, It is possible to calculate how many pieces of equipment 12 can be produced in the current inventory, and to purchase in advance when it is not enough, to avoid the production progress due to material problems in the production process, thereby affecting the delivery time of the order, and delaying the operation and operation of the equipment 12 expected by the operator. Time, bringing unnecessary troubles and losses to operators. The manufacturing resource management unit 112 avoids the human being to record statistics, and the process is cumbersome and prone to error; on the other hand, the data presented by the manufacturing resource management unit 112 is more intuitive and clear.

[0049] In another embodiment of the present invention, the device information stored in the database includes device production process information, and the management platform 11 further includes a production process management unit 113, where the production process management unit 113 is configured to collect device production process information. In order for the manufacturer to monitor the production process of the tracking device 12. \¥0 2019/144559 卩(:17(:\2018/090571

[0050] In the embodiment of the present invention, the equipment production process information may be recorded to the production progress of each device 12, and the production schedule may be performed according to the production schedule of each device 12, or the purchase of materials may be arranged in advance, so that the production is made. Manufacturers can arrange and manage internal production work more systematically. In addition, the production process information also includes a record of the person in charge of each production process of each device 12, which can enhance the responsibility of the person in charge of each production process, and has a higher guarantee for the quality of the device 12, and thus The internal management of the manufacturer of the device 12 has a more important significance. Correspondingly, the quality assurance of the device 12 reduces the failure rate of the device 12 and reduces the loss caused by the failure of the device 12 for the operator.

[0051] The management system provided by the embodiment of the present invention includes a management platform and at least one device that communicates with the management system.

The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the present invention. Within the scope of protection of the invention.

Claims

\¥0 2019/144559 卩(:17(:\2018/090571 Claims)

[Claim 1] A management system, comprising:

a management platform and at least one device in communication with the management platform; the management platform is configured to collect device information, and display the device information to the device

Manufacturer

The core components of the device are provided by the operator of the management platform, the core components of the device

It includes at least a host computer, a lower computer, and a software system that interfaces with the management platform.

[Claim 2] The management system according to claim 1, wherein the management platform is further configured to define the device, generate identification information based on the defined device, and return the identification information to the production Manufacturer.

[Claim 3] The management system according to claim 2, wherein the device is configured to receive the identification information, and upload the identification information to the management platform by using a device interface, according to the identifier Information is obtained from the management platform through the device interface to obtain definition information of the device.

[Claim 4] The management system according to claim 3, wherein the communication process between the device and the device interface is encrypted.

[Claim 5] The management system according to claim 1, wherein the device includes a main control unit, and the main control unit is configured to store the identification information entered by the manufacturer and according to the identifier Information defining information of the device obtained from the management platform.

[Claim 6] The management system according to claim 1, wherein the device information includes device working state information, and the management platform further includes a fault management unit;

The fault management unit is configured to collect the working state information of the device, and generate an analysis result according to the collected working state information of the device, so that the manufacturer performs a corresponding operation according to the analysis result.

[Claim 7] The management system according to claim 1, wherein the device information includes device material information, and the management platform further includes a manufacturing resource management unit; \¥0 2019/144559 卩(:17(:\2018/090571 The manufacturing resource management unit is used to collect the material information of the equipment, so that the manufacturer manages the materials of the production equipment.

[Claim 8] The management system according to claim 1, wherein the device information includes device production process information, and the management platform further includes a production process management unit;

The production process management unit is configured to collect the production process information of the device, so that the manufacturer monitors and tracks the production process of the device.

[Claim 9] The management system according to claim 1, wherein the device information includes device operation information;

The device operation information is entered by the operator or transmitted by the device through the device interface.

[Claim 10] The management system according to claim 1, wherein the device is a vending device.