WO2019144438A1

WO2019144438A1 - Intellectual property service management system and method

Info

Publication number: WO2019144438A1
Application number: PCT/CN2018/075469
Authority: WO
Inventors: 李冰; 赵景平; 李莹
Original assignee: 李冰
Priority date: 2018-01-23
Filing date: 2018-02-06
Publication date: 2019-08-01
Also published as: CN108171481A

Abstract

An intellectual property service management system and method. The system comprises: a form management module (101), a process management module (102), and an archive management module (103). The form management module (101) is configured to receive case filing information of a case to be processed input by service personnel and generate a case filing form according to the case filing information, the case filing form comprising case type information. The process management module (102) is configured to invoke a handling process corresponding to the case according to the case type information in the case filing form, record the current state of the case to track the progress of the case in real time, and submit a related file of the case to the archive management module after the case is settled. The archive management module (103) is configured to store the related file of the case. The system and method can improve the service management efficiency and quality, and can improve the universality of a management system, such that service management requirements of different agencies are met.

Description

Intellectual property business management system and method

Technical field

The present invention relates to the field of computer technology, and in particular, to an intellectual property business management system and method.

Background technique

With the rapid development of the intellectual property agency industry, the types and quantities of intellectual property agency business are growing rapidly, and the intellectual property business has many nodes and long periods, involving a large number of documents, time limits, official fees, charges, etc. The data information that the organization needs to manage increases geometrically. Therefore, fine and accurate business management can not only improve business efficiency, but also provide a strong guarantee for business management and service quality. To this end, most of the industry has introduced information technology into work management, using some management systems to improve business management capabilities, optimize agent processes, improve case handling efficiency and improve agent service quality. However, most existing business management systems are based on their own agents. Customized customer features and requirements, limited functionality, and poor versatility, can not meet the business management needs of different agencies.

Summary of the invention

The embodiments of the present invention provide an intellectual property business management system and method for improving service management efficiency and quality, improving the versatility of the management system, and meeting the business management requirements of different agencies.

To this end, the present invention provides the following technical solutions:

An intellectual property business management system, the system comprising: a form management module, a process management module, and an archive management module;

The form management module is configured to receive the filing information of the pending case entered by the business personnel, and create a case form according to the filing information, where the filing form includes: case type information;

The process management module is configured to invoke a processing flow corresponding to the case according to the case type information in the filing form, record the current status of the case, and track the progress status of the case in real time, and in the case After the case is closed, the relevant documents of the case are submitted to the file management module;

The file management module is configured to store related files of the case.

Optionally, the case processing process includes one or more nodes, each node corresponding to a state machine, and each state machine corresponds to a time limit manager, where the time limit manager includes: a time limit setting unit, a time limit monitoring unit, and a time limit. Reminder unit;

The time limit setting unit is configured to provide a time limit setting interface, so that a service personnel sets a time limit corresponding to the node by using the time limit setting interface;

The time limit monitoring unit is configured to time and output a trigger signal to the time limit reminding unit before reaching the time limit;

The time limit reminding unit is configured to perform a time limit reminder after receiving the trigger signal.

Optionally, the filing form further includes: customer contact information;

The form management module is further configured to send the filing form to the customer contact according to the customer contact information after the form is created.

Optionally, the business person includes one or more roles, and different roles have different rights;

The system also includes:

An employee management module, configured to assign a role object to the case to authorize the role object.

Optionally, the process management module is further configured to provide a case query interface to the service personnel, and after receiving the query request of the service personnel, according to the query authority of the service personnel and the query instruction The keyword extracts the corresponding file from the file management module and presents the file.

Optionally, the system further includes a customer management module, configured to provide related customer information to the contracted customer; the customer management module includes:

The subscription management unit is configured to set a contracted client, provide a platform login interface to the contracted client, and perform login authentication on the client after receiving the login request submitted by the client on the platform login interface;

The customer information management unit is configured to provide related contract information to the contracted customer after the contract management unit passes the certification of the contracted client.

Optionally, the customer information management unit includes:

a process management unit, configured to provide the contracted customer with relevant case information in the process and its current status; and/or

a database management unit, configured to provide the contracted customer with relevant case information that has been closed.

Optionally, the customer information management unit further includes:

a querying unit, configured to provide a query interface to the signing client, and after receiving the query request of the signing client, extract and display the related request of the signing client from the process management unit or the database management unit information.

Optionally, the pending case includes any one or more of the following: a patent case, a trademark case, a copyright case, and an integrated circuit layout design case;

The information query interface includes a category query and/or a keyword query option.

Optionally, the client management module further includes:

An online entrusting unit, configured to provide a user interface to the signing client, so that the signing client submits the case entrusting information through the user interface; after receiving the case entrusting information, generating a to-do task instruction to enable the service The personnel enters the filing information of the pending case according to the to-do task indication.

Optionally, the system further includes:

An operation management module is provided for providing an intellectual property operation platform to the customer, so that the customer conducts transactions in the intellectual property field through the intellectual property operation platform.

Optionally, the database management unit is further configured to provide the contracted customer with a case transaction option, and transfer the closed case selected by the contracted customer to the intellectual property operation platform.

An intellectual property business management method, the method comprising:

Receiving the filing information of the pending case entered by the business personnel, and forming a case form according to the filing information, the filing form includes: case type information;

Calling a processing flow corresponding to the case according to the case type information in the filing form, and recording the current status of the case to track the progress status of the case in real time;

After the case is closed, the relevant documents of the case are stored in the file management module.

Optionally, the case processing process includes one or more nodes, each node corresponding to a state machine, and the method further includes:

Providing a time limit setting interface, so that the service personnel set the time limit corresponding to the node by using the time limit setting interface;

The state machine monitors the time limit and performs a time limit reminder before the time limit is reached.

Optionally, the filing form further includes: customer contact information;

The method further includes:

After the birth form is created, the filing form is sent to the customer contact according to the customer contact information.

Optionally, the business person includes one or more roles, and different roles have different rights; the method further includes: assigning a role object to the case to authorize the role object.

Optionally, providing a case query interface to the service personnel, and after receiving the query request of the service personnel, according to the query authority of the service personnel and keywords in the query instruction, from the file management module Extract the corresponding file and present the file.

Optionally, the method further includes:

Setting a contracting client, providing a platform login interface to the signing client, and performing login authentication on the client after receiving the login request submitted by the client on the platform login interface;

After the certification of the contracted client is passed, the relevant client information is provided to the contracted client.

Optionally, the providing the related case information to the contracted customer includes:

Providing the contracted customer with relevant case information in the process and its current status; and/or

Providing the contracted customer with relevant case information that has been closed.

Optionally, the providing the related case information to the contracting customer further includes:

Providing a query interface to the signing client, and after receiving the query request of the signing client, extracting and presenting related information requested by the signing client.

Optionally, the method further includes:

Providing a user interface to the signing client, so that the signing client submits the case entrusting information through the user interface; after receiving the case entrusting information, generating a to-do task instruction, so that the business person is to be determined according to the to-do The task instruction enters the filing information of the pending case.

Optionally, the method further includes:

Providing customers with an intellectual property operation platform for the customers to conduct transactions in the field of intellectual property through the intellectual property operation platform.

Optionally, the method further includes:

Providing the case transaction option to the contracted customer, and transferring the closed case selected by the contracted customer to the intellectual property operation platform.

A readable storage medium having stored thereon instructions that are executed for:

Receiving the filing information of the pending case entered by the business personnel, and forming a case form according to the filing information;

The intellectual property business management system and method provided by the embodiments of the present invention can track the progress of the case in real time by calling the processing flow corresponding to the case and recording the current status of the case, so that the business management personnel can timely understand the processing of each case. Situation, improve business management efficiency and quality. Moreover, by setting the case type information in the filing form, unified management of different types of cases can be realized, the versatility of the management system can be improved, and the business management needs of different agencies can be met.

Further, by providing a time limit setting interface time limit reminding function, the time limit management of different cases and nodes can be conveniently realized, and the flexibility of the time limit setting is improved.

Further, after the birth form is created, the case information can be automatically sent to the customer contact, which improves work efficiency and user experience.

Further, by opening relevant data information to the contracted customers, the two parties can be placed in the same platform working environment to achieve parallel docking, so that the client can simultaneously understand the current situation of the commissioned case and reduce the management of the client's corresponding case. Customers provide more thoughtful and comprehensive services to enhance customer experience.

Further, by providing a user interface to the contracting client, the contracting client can submit the case entrusting information through the user interface, shortening the flow of the service demand, and speeding up the service response speed.

DRAWINGS

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings to be used in the embodiments will be briefly described below. It is obvious that the drawings in the following description are merely described in the present invention. Some of the embodiments of the present invention can also be obtained from those of ordinary skill in the art from the drawings.

1 is a schematic structural diagram of an intellectual property service management system according to an embodiment of the present invention;

2 is another schematic structural diagram of an intellectual property service management system according to an embodiment of the present invention;

3 is a schematic structural diagram of a client management module in the system of the present invention;

4 is another schematic structural diagram of a client management module in the system of the present invention;

FIG. 5 is a flowchart of a method for managing an intellectual property service according to an embodiment of the present invention; FIG.

6 is another flow chart of a method for managing an intellectual property service according to an embodiment of the present invention;

FIG. 7 is another flow chart of a method for managing an intellectual property service according to an embodiment of the present invention.

Detailed ways

The embodiments of the present invention are further described in detail below with reference to the accompanying drawings and embodiments.

FIG. 1 is a schematic structural diagram of an intellectual property business management system according to an embodiment of the present invention.

In this embodiment, the system includes: a form management module 101, a process management module 102, and an archive management module 103. among them:

The form management module 101 is configured to receive the filing information of the pending case entered by the business personnel, and create a case form according to the filing information, where the filing form includes: case type information; the business personnel may be, for example, a process personnel The counselor and the like may be determined according to the role distribution of each agency, and the embodiment of the present invention is not limited;

The process management module 102 is configured to invoke a processing flow corresponding to the case according to the case type information in the filing form, record a current status of the case, and track the progress status of the case in real time, and in the After the case is closed, the relevant documents of the case are submitted to the file management module;

The file management module 103 is configured to store related files of the case, and the related files of the case may include an application file, an official file, a review opinion reply file, and the like, and may further include an email to and from the client. The mail may be submitted to the process management module by uploading during the processing of the case, and submitted to the file management module 103 by the process management module 102 after the corresponding case is closed.

It should be noted that the specific format of the filing form is not limited, and may be designed according to the characteristics of the case. The generated filing form includes the filing information entered by the business personnel, and the filing information is in addition to the case mentioned above. In addition to the type, it may further include: customer information, case number, applicant information, inventor information, filing time, etc., and the specific content may be determined according to needs.

In the embodiment of the present invention, the case processing flow includes one or more nodes, each node corresponding to a state machine, and the startup of each state machine is triggered by an event of the previous node, and the state machine corresponding to the previous node is closed. .

Due to different types of cases, the processing flow is different, and the number of nodes involved is different. Each node represents a processing action. For example, for domestic patent application cases, it mainly includes application document writing, application file submission, review opinion reply, and reply. File submission, office registration and other nodes, of course, each agency can also set some specific nodes according to their own management needs, such as adding a quality inspection node between the application document writing and submission, which is not done in this embodiment of the present invention. limited.

In order to make the system better adapt to the actual needs of different types of cases and improve the flexibility of the system, in the embodiment of the present invention, each node is implemented by using a state machine, so that once there is a new demand, or a case handling process When adjustment is needed, it is only necessary to modify the corresponding state machine to facilitate the expansion and application of the system.

The intellectual property business management system provided by the embodiment of the present invention can track the progress of the case in real time by calling the processing flow corresponding to the case and recording the current state of the case, so that the business management personnel can timely understand the processing situation of each case. Improve business management efficiency and quality. Moreover, by setting the case type information in the filing form, unified management of different types of cases can be realized, the versatility of the management system can be improved, and the business management needs of different agencies can be met.

As we all know, the processing time limit can play an absolutely crucial role in the survival of a case. For this reason, on the one hand, customers usually have time limits for the processing of commissioned cases, and on the other hand, in order to ensure the quality of service, each agency usually also Set internal time limits; in addition, there are some official time limits. In the prior art, the management of the time limit is mostly in a semi-automatic manner, that is, a manual plus machine-assisted manner, which is not only inefficient, but also easy to miss.

In another embodiment of the present invention, a time limit manager is further provided for each state machine, and the time limit manager includes: a time limit setting unit, a time limit monitoring unit, and a time limit reminding unit. among them:

The time limit setting unit is configured to provide a time limit setting interface, so that a service personnel sets a time limit corresponding to the node by using the time limit setting interface, and corresponding node can set 0 to multiple time limits, so as to facilitate a node with a longer processing time limit. ;

It should be noted that the time limit monitoring unit may specifically start timing after the state machine is triggered. In addition, a plurality of time limits may be set for one event, and accordingly, the time limit reminding unit may perform multiple reminding actions. The time limit reminder can be various, for example, using mail, short message, or giving a prompt information in a corresponding task interface, specifically, time information or text information displayed by a specific color, font, or the like.

In another embodiment of the system of the present invention, in order to enable the customer to receive a timely response after receiving the client's entrustment, the filing form may further include: customer contact information. Correspondingly, the form management module 101 may further send the filing form to the customer contact according to the customer contact information after the form is created, for example, by using an email or the like. This way of automatically sending case information to customer contacts by the system effectively improves work efficiency and customer experience.

In order to facilitate the fine management of the case, the handling of a case usually involves business personnel of different roles, such as patent application cases, involving consultant lawyers, agents, process personnel, etc., of course, the same business Personnel take on the different roles mentioned above.

In order to meet the above requirements, in the embodiment of the present invention, the service personnel may include one or more roles, and different roles have different rights. Correspondingly, in another embodiment of the system of the present invention, the method further includes an employee management module (not shown) for assigning a role object to the case to authorize the role object, that is, The assigned role object has operational rights to the case, and the unassigned role object does not have the authority to operate on the case. Moreover, different role objects also have different permissions for different aspects of the case processing process.

In addition, in order to facilitate the management of the case handled by the role object related to the case processing, the process management module 102 may further provide the case inquiry interface to the business personnel, and receive the query of the business personnel. After the request, the corresponding file is extracted from the file management module according to the query authority of the business person and the keyword in the query instruction, and the file is presented.

The core of competition among enterprises is the competition between knowledge innovation, technological innovation and high-tech industrialization, and the innovation results can only exert its competitive advantage if it is protected by law. Therefore, enterprises attach more and more importance to intellectual property rights. Some enterprises have set up special intellectual property departments to take charge of the work of intellectual property rights. However, due to the staffing and work ability constraints of the intellectual property department, some work Still need to be assisted by a professional agency. In view of this, as shown in FIG. 2, in another embodiment of the system of the present invention, the system further includes a customer management module 104 for providing relevant customer information to the contracted customer.

As shown in FIG. 3, it is a specific structural diagram of a client management module in the system of the present invention, including the following units:

The subscription management unit 31 is configured to set a subscription client, provide a platform login interface to the subscription client, and perform login authentication on the client after receiving the login request submitted by the client on the platform login interface;

The customer information management unit 32 is configured to provide the contracted customer with relevant case information after the contract management unit 31 passes the certification of the contracted client, for example, all the customers under the customer name may be provided to the contracted customer. Status information, application documents, official documents, etc. of the case. The specific manner of the present invention may be that the corresponding information is extracted from the corresponding database and presented to the client, or the customer login address is linked to the corresponding database, which is not limited in this embodiment of the present invention.

The customer information management unit 32 may include a process management unit and/or a database management unit, wherein:

The process management unit is configured to provide the contracted customer with relevant case information in the process and its current status;

The database management unit is configured to provide the contracted client with related case information that has been closed.

Further, in order to facilitate the customer to perform some information inquiry according to the actual needs of the customer, the customer information management unit 32 may further include: an inquiry unit, configured to provide the inquiry interface to the subscription client, and receive the subscription client After the query request, relevant information requested by the contracted client is extracted and presented from the process management unit or the database management unit.

The system of the present invention can be applied to the management needs of a plurality of different cases in the field of intellectual property, and the corresponding cases may include any one or more of the following: patent cases, trademark cases, copyright cases, and layout design of integrated circuits. Moreover, since there may be multiple types of cases under the same customer name, the information query interface may also provide options such as classified query and/or keyword query to facilitate the use of the customer.

Through the above-mentioned open architecture, customers can share the data information of the agency, so that customers can simultaneously understand the current situation of the commissioned case, reduce the management of the intellectual property department of the enterprise, and provide more thoughtful and comprehensive intellectual property services for the enterprise.

As shown in FIG. 4, it is another structural diagram of the client management module in the system of the present invention.

Different from the embodiment shown in FIG. 3, in this embodiment, the client management module further includes:

The online entrusting unit 33 is configured to provide a user interface to the signing client, so that the signing client submits the case entrusting information through the user interface; after receiving the case entrusting information, generating a to-do task indication, so that The business personnel enters the filing information of the pending case according to the to-do task instruction.

By providing online commissioning services to contracted customers, the flow of service requirements has been effectively shortened and service response speed has been accelerated.

In another embodiment of the intellectual property business management system of the present invention, the system may further include: an operation management module (not shown) for providing an intellectual property operation platform to the client, The customer conducts transactions in the field of intellectual property through the intellectual property operation platform.

Specifically, the signing client may not only submit the corresponding documents of the intellectual property agent represented by the agency to the intellectual property operation platform, but also submit other intellectual property rights of the client to the intellectual property operation platform.

For example, the database management unit may provide a case transaction option to the contracted customer, and transfer the closed case selected by the contracted customer to the intellectual property operation platform; for other intellectual property rights of the customer, the knowledge may be The property rights operation platform provides a file upload interface, and the client can upload corresponding files through the interface.

In practical applications, the supplier can be open only to the contracted customers, and the demand side can be open to all third-party customers, and the supply and demand sides can use the platform to conduct intellectual property transfer, sale, license and other transactions.

Accordingly, the present invention also provides an intellectual property service management method, as shown in Figure 5, which is a flow chart of the method.

The method includes the following steps:

Step 501: Receive the filing information of the pending case entered by the business personnel, and create a case form according to the filing information, where the filing form includes: case type information;

Step 502: Call a processing flow corresponding to the case according to the case type information in the filing form, and record the current status of the case to track the progress status of the case in real time;

Step 503: After the case is closed, the relevant file of the case is stored in the file management module.

The pending case includes any one or more of the following: a patent case, a trademark case, a copyright case, and an integrated circuit layout design case; the business person may be, for example, a process person, a consultant lawyer, etc., and may specifically be based on each agency The role of the role is determined by the embodiment of the present invention. The embodiment of the present invention does not limit the specific format of the filing form, and may be designed according to the characteristics of the case. The generated filing form includes the filing information entered by the business personnel, and the filing information is in addition to the case mentioned above. In addition to the type, it may further include: customer information, case number, applicant information, inventor information, filing time, etc., and the specific content may be determined according to needs.

In the embodiment of the present invention, the case processing flow includes one or more nodes, and each node corresponds to a state machine, that is, the state machine is used to implement the functions of each node, so that the solution can be more flexibly applied to different systems. The management needs of the case.

The intellectual property business management method provided by the embodiment of the present invention can track the progress of the case in real time by calling the processing flow corresponding to the case and recording the current state of the case, so that the business management personnel can timely understand the processing situation of each case. Improve business management efficiency and quality. Moreover, by setting the case type information in the filing form, unified management of different types of cases can be realized, the versatility of the management system can be improved, and the business management needs of different agencies can be met.

Further, in order to ensure the time limit requirements of various links in the process of the case, such as the official time limit, the customer time limit, the internal time limit of the agency, and avoiding irreparable consequences caused by the time limit problem or the ineffective manual supervision, another implementation of the method of the present invention In the example, the following steps may also be included:

The time limit setting interface is provided, so that the service personnel sets the time limit corresponding to the node through the time limit setting interface.

Correspondingly, the time limit is monitored by the state machine and a time limit reminder is performed before the time limit is reached. Specifically, the state machine begins timing after being triggered. In addition, a plurality of time limits may be set for one event, and accordingly, the time limit reminding unit may perform multiple reminding actions. The time limit reminder can be various, for example, using mail, short message, or giving a prompt information in a corresponding task interface, specifically, time information or text information displayed by a specific color, font, or the like.

It should be noted that the setting of the time limit may be set in advance by a service management personnel or a system administrator. For different types of cases and different nodes of the same type of case, they may be separately set, depending on the respective agencies themselves. Management specifications to set up.

As shown in FIG. 6, another flowchart of the method for managing an intellectual property service according to an embodiment of the present invention includes the following steps:

Step 601: Receive the filing information of the pending case entered by the business personnel, and create a case form according to the filing information, where the filing form includes: case type information and customer contact information;

Step 602: Send the filing form to the customer contact according to the customer contact information in the filing form.

Step 603: Call a processing flow corresponding to the case according to the case type information in the filing form, and record the current status of the case to track the progress status of the case in real time;

Step 604: After the case is closed, the relevant file of the case is stored in the file management module.

The intellectual property business management method provided by the embodiment of the invention can not only track the progress of the case in real time, but also enable the business management personnel to timely understand the processing situation of each case and improve the efficiency and quality of the business management. Moreover, by automatically sending the case information to the customer contact, the customer experience is greatly enhanced.

In order to facilitate the fine management of the case, in the embodiment of the present invention, the service personnel may include one or more roles, and different roles have different rights. Correspondingly, in the method of the invention, the following steps may be further included:

A role object is assigned to the case to authorize the role object, that is, the assigned role object has operational rights to the case, and the unassigned role object is not authorized to operate on the case. Moreover, different role objects have different permissions for different aspects of the case processing process.

In addition, in another embodiment of the method of the present invention, the following steps may be further included:

Providing a case inquiry interface to the business personnel, and after receiving the query request of the business personnel, extracting corresponding files from the file management module according to the query authority of the business personnel and keywords in the query instruction And present the file.

In another embodiment of the method of the present invention, the following steps may also be included in order to provide more value-added services to the customer:

After the certification of the contracted client is passed, the relevant client information is provided to the contracted client. For example, providing the contracted customer with relevant case information in the process and its current status; and/or providing the contracted customer with relevant case information that has been closed.

Further, in order to facilitate the customer to perform some information inquiry according to the actual needs of the customer, in another embodiment of the method of the present invention, the inquiry client may also be provided with an inquiry interface, and after receiving the inquiry request of the signing client, Extract and present relevant information of the contracted customer request. The information query interface may include options such as a classification query and/or a keyword query, and of course, other query options, such as a case number, a name, an application number, and the like.

As shown in FIG. 7, another flowchart of the method for managing an intellectual property service according to an embodiment of the present invention includes the following steps:

Step 701: Provide a user interface to the contracting client, so that the signing client submits the case entrusting information through the user interface;

Step 702: After receiving the case entrusting information of the signing client through the user interface, generating a to-do task indication;

Step 703: Receive the filing information of the pending case entered by the business personnel according to the to-do task indication, and create a case form according to the filing information, where the filing form includes: case type information and customer contact information;

Step 704: Send the filing form to the customer contact according to the customer contact information in the filing form.

Step 705: Call a processing flow corresponding to the case according to the case type information in the filing form, and record the current status of the case to track the progress status of the case in real time;

Step 706: After the case is closed, the relevant file of the case is stored in the file management module.

In another embodiment of the method of the present invention, the following steps may also be included in order to facilitate the transformation of the enterprise's intellectual property:

Providing customers with an intellectual property operation platform for the customers to conduct transactions in the field of intellectual property through the intellectual property operation platform. Specifically, the signing client may not only submit the corresponding documents of the intellectual property agent represented by the agency to the intellectual property operation platform, but also submit other intellectual property rights of the client to the intellectual property operation platform.

For example, providing the contracted customer with a case transaction option, and transferring the closed case selected by the contracted customer to the intellectual property operation platform; for other intellectual property rights of the customer, the file may be uploaded by the intellectual property operation platform. Interface, through which the client can upload the corresponding file.

Correspondingly, an embodiment of the present invention further provides a readable storage medium, on which an instruction is stored, and the instruction is executed to:

Further, the instructions can also be used to perform the steps in the various embodiments of the method of the present invention.

The various embodiments in the specification are described in a progressive manner, and the same or similar parts between the various embodiments may be referred to each other, and each embodiment focuses on the differences from the other embodiments. Moreover, the system embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, ie It can be located in one place or it can be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment. Those of ordinary skill in the art can understand and implement without any creative effort.

The embodiments of the present invention have been described in detail above, and the present invention has been described with reference to the specific embodiments thereof. The description of the above embodiments is only for facilitating understanding of the method and apparatus of the present invention. Meanwhile, for those skilled in the art, The present invention is not limited by the scope of the present invention.

Claims

An intellectual property business management system, characterized in that the system comprises: a form management module, a process management module, and an archive management module;

The form management module is configured to receive the filing information of the pending case entered by the business personnel, and create a case form according to the filing information, where the filing form includes: case type information;

The process management module is configured to invoke a processing flow corresponding to the case according to the case type information in the filing form, record the current status of the case, and track the progress status of the case in real time, and in the case After the case is closed, the relevant documents of the case are submitted to the file management module;

The file management module is configured to store related files of the case.
The intellectual property business management system according to claim 1, wherein the case processing flow comprises one or more nodes, each node corresponding to a state machine, and each state machine corresponds to a time limit manager, the time limit The manager includes: a time limit setting unit, a time limit monitoring unit, and a time limit reminding unit;

The time limit setting unit is configured to provide a time limit setting interface, so that a service personnel sets a time limit corresponding to the node by using the time limit setting interface;

The time limit monitoring unit is configured to time and output a trigger signal to the time limit reminding unit before reaching the time limit;

The time limit reminding unit is configured to perform a time limit reminder after receiving the trigger signal.
The intellectual property business management system according to claim 1, wherein the filing form further comprises: customer contact information;

The form management module is further configured to send the filing form to the customer contact according to the customer contact information after the form is created.
The intellectual property business management system according to claim 1, wherein the business person includes one or more roles, and different roles have different rights;

The system also includes:

An employee management module, configured to assign a role object to the case to authorize the role object.
The intellectual property business management system according to claim 4, characterized in that

The process management module is further configured to provide a case query interface to the service personnel, and after receiving the query request of the service personnel, according to the query authority of the service personnel and keywords in the query instruction The file management module extracts a corresponding file and presents the file.
The intellectual property business management system according to any one of claims 1 to 5, wherein the system further comprises a customer management module, configured to provide related customer information to the contracted customer; the customer management module comprises:

The subscription management unit is configured to set a contracted client, provide a platform login interface to the contracted client, and perform login authentication on the client after receiving the login request submitted by the client on the platform login interface;

The customer information management unit is configured to provide related contract information to the contracted customer after the contract management unit passes the certification of the contracted client.
The intellectual property business management system according to claim 6, wherein the customer information management unit comprises:

a process management unit, configured to provide the contracted customer with relevant case information in the process and its current status; and/or

a database management unit, configured to provide the contracted customer with relevant case information that has been closed.
The intellectual property business management system according to claim 7, wherein the customer information management unit further comprises:

a querying unit, configured to provide a query interface to the signing client, and after receiving the query request of the signing client, extract and display the related request of the signing client from the process management unit or the database management unit information.
The intellectual property business management system according to claim 8, wherein the pending case comprises any one or more of the following: a patent case, a trademark case, a copyright case, an integrated circuit layout design case;

The information query interface includes a category query and/or a keyword query option.
The intellectual property business management system according to claim 6, wherein the customer management module further comprises:

An online entrusting unit, configured to provide a user interface to the signing client, so that the signing client submits the case entrusting information through the user interface; after receiving the case entrusting information, generating a to-do task instruction to enable the service The personnel enters the filing information of the pending case according to the to-do task indication.
The intellectual property business management system according to claim 7, wherein the system further comprises:

An operation management module is provided for providing an intellectual property operation platform to the customer, so that the customer conducts transactions in the intellectual property field through the intellectual property operation platform.
The intellectual property business management system according to claim 11, wherein

The database management unit is further configured to provide a case transaction option to the contracted customer, and transfer the closed case selected by the contracted customer to the intellectual property operation platform.
An intellectual property business management method, characterized in that the method comprises:

Receiving the filing information of the pending case entered by the business personnel, and forming a case form according to the filing information, the filing form includes: case type information;

Calling a processing flow corresponding to the case according to the case type information in the filing form, and recording the current status of the case to track the progress status of the case in real time;

After the case is closed, the relevant documents of the case are stored in the file management module.
The method for managing an intellectual property service according to claim 13, wherein the case processing flow includes one or more nodes, each node corresponding to a state machine, and the method further includes:

Providing a time limit setting interface, so that the service personnel set the time limit corresponding to the node by using the time limit setting interface;

The state machine monitors the time limit and performs a time limit reminder before the time limit is reached.
The intellectual property business management method according to claim 13, wherein the filing form further comprises: customer contact information;

The method further includes:

After the birth form is created, the filing form is sent to the customer contact according to the customer contact information.
The intellectual property service management method according to claim 13, wherein the business person includes one or more roles, and the different roles have different rights; the method further includes: assigning a role object to the case, Authorize the role object.
The intellectual property business management method according to claim 16, wherein

Providing a case inquiry interface to the business personnel, and after receiving the query request of the business personnel, extracting corresponding files from the file management module according to the query authority of the business personnel and keywords in the query instruction And present the file.
The method for managing an intellectual property business according to any one of claims 13 to 17, wherein the method further comprises:

Setting a contracting client, providing a platform login interface to the signing client, and performing login authentication on the client after receiving the login request submitted by the client on the platform login interface;

After the certification of the contracted client is passed, the relevant client information is provided to the contracted client.
The intellectual property service management method according to claim 18, wherein the providing the related customer information to the contracted customer comprises:

Providing the contracted customer with relevant case information in the process and its current status; and/or

Providing the contracted customer with relevant case information that has been closed.
The intellectual property service management method according to claim 19, wherein the providing the related case information to the contracted customer further comprises:

Providing a query interface to the signing client, and after receiving the query request of the signing client, extracting and presenting related information requested by the signing client.
The intellectual property business management method according to claim 20, wherein the pending case comprises any one or more of the following: a patent case, a trademark case, a copyright case, an integrated circuit layout design case;

The information query interface includes a category query and/or a keyword query option.
The method for managing an intellectual property business according to claim 18, wherein the method further comprises:

Providing a user interface to the signing client, so that the signing client submits the case entrusting information through the user interface; after receiving the case entrusting information, generating a to-do task instruction, so that the business person is to be determined according to the to-do The task instruction enters the filing information of the pending case.
The method for managing an intellectual property business according to claim 19, wherein the method further comprises:

Providing customers with an intellectual property operation platform for the customers to conduct transactions in the field of intellectual property through the intellectual property operation platform.
The method for managing an intellectual property business according to claim 23, wherein the method further comprises:

Providing the case transaction option to the contracted customer, and transferring the closed case selected by the contracted customer to the intellectual property operation platform.
A readable storage medium having stored thereon instructions for execution of:

Receiving the filing information of the pending case entered by the business personnel, and forming a case form according to the filing information;

Calling a processing flow corresponding to the case according to the case type information in the filing form, and recording the current status of the case to track the progress status of the case in real time;

After the case is closed, the relevant documents of the case are stored in the file management module.