CN113642853A

CN113642853A - Order management method, device, equipment and storage medium

Info

Publication number: CN113642853A
Application number: CN202110838452.7A
Authority: CN
Inventors: 沈乐; 杨周龙; 章高
Original assignee: Dongpu Software Co Ltd
Current assignee: Dongpu Software Co Ltd
Priority date: 2021-07-23
Filing date: 2021-07-23
Publication date: 2021-11-12

Abstract

The invention discloses an order management method, a device, equipment and a storage medium, aiming at the problems that the prior order management method wastes time and labor and often makes mistakes to cause the reduction of the satisfaction degree of a client, the order of an e-commerce platform is received to generate a corresponding execution order; calling an address collection interface to perform address resolution on the execution order to obtain a target address; and carrying out transportation order separation processing or electronic order acquisition on the execution order successfully subjected to address resolution, and issuing the TMS. The order is managed and tracked, progress and completion conditions of the order are dynamically mastered, and operation efficiency in the logistics process is improved, so that operation time and operation cost are saved, and market competitiveness of logistics enterprises is improved.

Description

Order management method, device, equipment and storage medium

Technical Field

The invention belongs to the technical field of logistics management, and particularly relates to an order management method, an order management device, order management equipment and a storage medium.

Background

Order management is an effective extension of customer relationship management, personalized and differentiated services can be better and organically integrated into customer management, and economic benefits and customer satisfaction can be promoted.

However, in order management in the prior art, all delivery orders are generated to prepare delivery when inventory goods are sufficient, the orders are free of priority and lack of reasonable splitting, when the inventory goods are insufficient, a list is derived to see who is given, what is lacking, and what is reproduced, so that feedback delay, omission and repetition are generated in goods supplement. When the order processing condition is searched, more order information needs to be checked or order numbers need to be input, the management of the order is time-consuming and labor-consuming, a large number of problems often occur, and the satisfaction degree of the user is reduced.

Particularly, with the rapid development of the electric commerce, the phenomena that the customer industry is different, the sales channels are inconsistent, and the management indexes of each platform for the stores are different exist, so that a scheme for quickly and efficiently processing orders is urgently needed to improve the exposure rate of the stores. In addition, due to the fact that the number of commodity SKUs (stock keeping units) is too large, management schemes are different, stock positions are too messy, staff can find the commodities only by breaking legs, a front market is being developed, a rear warehouse cannot pick the commodities, the commodity losses are large every year, it is not known which link is wrong, how many commodities are in the warehouse, what commodities are sold best and the like, and data support is lacked. And platform type customer then need carry out the support of many storehouses many goods owner's business, need high-efficient operation in the storehouse.

Therefore, there is a need for an order management system that links upstream and downstream to efficiently process order information, so that the execution system can simply operate and the order fulfillment efficiency can be improved.

Disclosure of Invention

The invention aims to provide an order management method, an order management device, order management equipment and a storage medium, which are used for managing and tracking orders issued by clients, dynamically mastering the progress and completion condition of the orders and improving the operation efficiency in the logistics process, thereby saving the operation time and the operation cost and improving the market competitiveness of logistics enterprises.

In order to solve the problems, the technical scheme of the invention is as follows:

an order management method is used for a multi-platform e-commerce service system and comprises the following steps:

receiving an order of the e-commerce platform and generating a corresponding execution order;

calling an address collection interface to perform address resolution on the execution order to obtain a target address;

and carrying out transportation order separation processing or electronic order acquisition on the execution order successfully subjected to address resolution, and issuing the TMS.

According to an embodiment of the present invention, the receiving an order of an e-commerce platform and generating a corresponding execution order further includes:

and butting a plurality of e-commerce platforms, receiving orders of the e-commerce platforms in batches, and generating corresponding execution orders.

According to an embodiment of the present invention, said interfacing the plurality of e-commerce platforms further comprises:

creating a basic data model, and mapping, converting and translating the basic data into data of each e-commerce platform;

creating an interface model, and mapping the interface model into an interface model developed by each e-commerce platform;

and authenticating the identity of each e-commerce platform, directly connecting each e-commerce platform, and distributing the control authority of each e-commerce platform.

According to an embodiment of the present invention, the invoking the address aggregation interface to perform address resolution on the execution order further includes:

the address collection interface is preset with N address hierarchies, and one or more keywords are set for each address hierarchy;

dividing the address information in the execution order into M pieces of sub-address information and 1 piece of tail address information according to one or more keywords corresponding to each address hierarchy, wherein M is more than or equal to 1 and is less than or equal to N;

respectively matching the M pieces of sub-address information with basic address information in a specified area range and reference address information configured according to a preset rule; and if the M pieces of sub-address information are successfully matched with the basic address information and the reference address information, outputting the M pieces of sub-address information and the tail address information as target addresses.

According to an embodiment of the present invention, the setting N address hierarchies further includes:

the method comprises the steps that N address hierarchies are correspondingly set according to N administration levels which are divided in advance, the N administration levels at least comprise first administration levels to fourth administration levels, the first administration levels correspond to provinces and provinces, the second administration levels correspond to city levels, the third administration levels correspond to district levels and county levels, and the fourth administration levels correspond to country levels, township levels and street administration levels.

According to an embodiment of the present invention, the transportation order splitting processing for the execution order successfully subjected to the address resolution further includes:

and according to the numerical value of the client order-dividing field in the execution order, dividing the execution order, and designating a logistics company, or directly issuing the execution order to the TMS.

According to one embodiment of the invention, during the processes of address resolution, order separation and TMS issuing of the execution order, exception detection and processing are executed;

and (4) counting a daily delivery trend graph, an order execution ratio, an express distribution ratio and order fulfillment efficiency.

An order management apparatus for a multi-platform electronic business system, comprising:

the order generation module is used for receiving the order of the E-commerce platform and generating a corresponding execution order;

the address resolution module is used for calling the address collection interface to perform address resolution on the execution order to obtain a target address;

and the transportation order dividing module is used for carrying out transportation order dividing processing or electronic order acquisition on the execution order successfully subjected to the address resolution and issuing the TMS.

An order management apparatus comprising:

a memory having instructions stored therein and a processor, the memory and the processor interconnected by a line;

the processor calls the instruction in the memory to realize the order management method in the embodiment of the invention.

A computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements an order management method in an embodiment of the invention.

Due to the adoption of the technical scheme, compared with the prior art, the invention has the following advantages and positive effects:

the order management method in the embodiment of the invention aims at the problem that the satisfaction degree of a customer is reduced due to time and labor waste of the existing order management method, and generates a corresponding execution order by receiving the order of the E-commerce platform; calling an address collection interface to perform address resolution on the execution order to obtain a target address; and carrying out transportation order separation processing or electronic order acquisition on the execution order successfully subjected to address resolution, and issuing the TMS. The order is managed and tracked, progress and completion conditions of the order are dynamically mastered, and operation efficiency in the logistics process is improved, so that operation time and operation cost are saved, and market competitiveness of logistics enterprises is improved.

Drawings

FIG. 1 is a flow chart of an order management method in an embodiment of the invention;

FIG. 2 is a flow chart of order processing according to an embodiment of the present invention;

FIG. 3 is a customer order status flow diagram in accordance with an embodiment of the present invention;

FIG. 4 is a status flow chart of an execution order in an embodiment of the present invention;

FIG. 5 is a block diagram of an order management apparatus according to an embodiment of the present invention;

FIG. 6 is a diagram illustrating an order management apparatus according to an embodiment of the invention.

Detailed Description

The following describes an order management method, an order management apparatus, an order management device, and a storage medium according to the present invention in further detail with reference to the accompanying drawings and specific embodiments. Advantages and features of the present invention will become apparent from the following description and from the claims.

Example one

With the rapid development of electric commerce, the phenomena that customer industries are different, sales channels are inconsistent, and management indexes of stores are different for each platform exist, so that a scheme for quickly and efficiently processing orders is urgently needed to improve the exposure rate of stores. In addition, due to the fact that the number of commodity SKUs (stock keeping units) is too large, management schemes are different, stock positions are too messy, staff can find the commodities only by breaking legs, a front market is being developed, a rear warehouse cannot pick the commodities, the commodity losses are large every year, it is not known which link is wrong, how many commodities are in the warehouse, what commodities are sold best and the like, and data support is lacked. And platform type customer then need carry out the support of many storehouses many goods owner's business, need high-efficient operation in the storehouse.

In view of the above situation, the present embodiment provides an order management method, which is used in a multi-platform e-commerce service system, and by scheduling and tracking orders issued by customers, dynamically masters the progress and completion of orders, and improves the operation efficiency in the warehouse and the logistics process, thereby saving operation time and operation cost, and improving the market competitiveness of logistics enterprises. The unified order provides one-stop supply chain service integrated by the user, and the order management and the order tracking management can enable the logistics service of the user to be met in a whole process.

Referring to fig. 1, the order management method includes the following steps:

s1: receiving an order of the e-commerce platform and generating a corresponding execution order;

s2: calling an address collection interface to perform address resolution on the execution order to obtain a target address;

s3: and carrying out transportation order separation processing or electronic order acquisition on the execution order successfully subjected to address resolution, and issuing the TMS.

Specifically, in step S1, receiving an order from the e-commerce platform, and generating a corresponding execution order further includes:

s21: and butting a plurality of e-commerce platforms, receiving orders of the e-commerce platforms in batches, and generating corresponding execution orders.

The order management method in the embodiment is applied to order management in a multi-platform electric business system, and the multi-platform electric business system can be used for docking multiple platforms by communicating full-channel order data and supporting customized docking service of a self-research system. E.g. docking an ERP system and a TMS system; and the system carries out customized services of cross-border shopping, network koala, intelligent huizhan of shellfish, Mei Tuo, blue moon, idle fish, school makeup network and the like.

The ERP system is an enterprise information management system which is mainly oriented to the manufacturing industry and performs integrated management on material resources, capital resources and information resources; the enterprise management software is an enterprise management software which takes management accounting as a core and can provide real-time information integrated across regions, departments and even companies.

The TMS system is suitable for transportation companies, transportation teams under enterprises and the like, and mainly comprises modules of order management, stowage operation, scheduling allocation, driving management, a GPS vehicle positioning system, vehicle management, personnel management, data reports, basic information maintenance, system management and the like. The system carries out comprehensive and detailed statistical examination on vehicles, drivers, lines and the like, can greatly improve the operation efficiency and reduce the transportation cost.

In step S21, a plurality of e-commerce platforms are docked, the original orders of the customers of each e-commerce platform are received in batch, the order requests of each e-commerce platform can be sent to the order management system through the ERP system, the original orders of the customers are stored by the order management system, and corresponding execution orders are generated.

The order management system, OMS for short, is a part of the logistics management system, dynamically masters the progress and completion condition of orders by managing and tracking the orders issued by customers, and improves the operation efficiency in the logistics process, thereby saving the operation time and the operation cost and improving the market competitiveness of logistics enterprises.

Wherein interfacing the plurality of e-commerce platforms further comprises:

s31: creating a basic data model, and mapping, converting and translating the basic data into data of each e-commerce platform;

s32: creating an interface model, and mapping the interface model into an interface model developed by each e-commerce platform;

s33: and authenticating the identity of each e-commerce platform, directly connecting each e-commerce platform, and distributing the control authority of each e-commerce platform.

The docking of the plurality of e-commerce platforms in this embodiment refers to docking of the ERP system and the e-commerce platform based on a microservice framework. In step S31, creating a basic data model refers to mapping and translating the basic data of the ERP system into a unified basic data model. And then mapping, converting and translating the unified basic data into data of each e-commerce platform.

In step S32, creating an interface model refers to mapping and translating the interface data of the ERP system into a uniform interface model. And then mapping the unified interface model into the interface model developed by each e-commerce platform.

In practical application, the common model can be abstracted, the unification of basic data is realized, and a plurality of interfaces corresponding to the e-commerce models are mapped, so that e-commerce of different brands can be connected with an ERP system through the same interface under the condition that the original technical model of the e-commerce is not changed, and a plurality of e-commerce with non-uniform data and non-uniform service models can be simultaneously adapted with the ERP system.

In step S33, the identity of each e-commerce platform is authenticated, and each e-commerce platform is directly connected to control the control authority of each e-commerce platform. In practical application, all e-commerce can be authenticated firstly, then the transfer node is set, and other e-commerce platforms with authority can be accessed as long as the authentication of other e-commerce platforms and the transfer node is completed, so that the problem of identity authentication difference among multiple platforms is solved.

The multi-platform docking method generally provides a uniform interface for aggregating multiple electronic commerce brands, can simultaneously connect multiple electronic commerce platforms of different brands by only one set of data model and interface model, and solves the problem of disorder of an identity verification mechanism.

In step S2, invoking the address aggregation interface to perform address resolution on the execution order further comprises:

s41: the address collection interface presets N address hierarchies, and sets one or more keywords for each address hierarchy;

s42: dividing address information in an execution order into M pieces of sub-address information and 1 piece of tail address information according to one or more keywords corresponding to each address hierarchy, wherein M is more than or equal to 1 and is less than or equal to N;

s43: matching the M pieces of sub-address information with basic address information in a specified area range and reference address information configured according to a preset rule respectively; and if the M pieces of sub-address information are successfully matched with the basic address information and the reference address information, outputting the M pieces of sub-address information and the tail address information as the target address.

In step S41, the address aggregation interface is connected to an address database, where setting N address hierarchies, and setting one or more keywords for each address hierarchy further includes:

s51: and correspondingly setting the N address hierarchies according to the N administration levels divided in advance. The N administration levels at least comprise first to fourth administration levels, wherein the first administration level corresponds to a provincial level, the second administration level corresponds to a city level (provincial level city, sub-provincial level city and low-level city), the third administration level corresponds to a district level and a county level (including county level city), and the fourth administration level corresponds to a county level, a township level and a street handling level. It should be noted that when associating the first or the second related words for each address hierarchy, attention needs to be paid to the alternative words of the words, for example, when setting the corresponding keyword for "province", there may be "province", "autonomous region", "special administrative region", etc.

One or more keywords are set for each address hierarchy, and the keywords can be obtained by the following method:

and analyzing the general suffix names of provincial, city, county and town names through an address database, and extracting the general suffix name corresponding to each administrative level as a corresponding keyword. When a certain universal suffix name corresponds to place names of a plurality of places with different administrative levels, the universal suffix name is set as a keyword of the administrative level with the largest number of places. For example, by address database analysis: shanghai, Changsha, Nanjing, Nanchang. Shanghai city is provincial level, Changsha city, Nanjing city, Nanchang city, etc. are city level, the keyword "city" is provided with a universal suffix name with a second address hierarchy, i.e., all address names containing the keyword "city" are divided into the second address hierarchy.

In step S42, according to the one or more keywords corresponding to each address hierarchy, the third party address information is divided into M pieces of sub-address information and 1 piece of tail address information, where M is greater than or equal to 1 and less than or equal to N, and M is a natural number.

The address information is taken as the "XX headquarter of long water street in south lake area of jiaxing city, zhejiang province" for explanation: according to the keyword 'province' corresponding to the first address hierarchy, the keyword 'city' corresponding to the second address hierarchy, the keyword 'district/county' corresponding to the third address hierarchy and the keyword 'county/town' corresponding to the fourth address hierarchy, the long water street XX headquarters in the south lake district of jiaxing city, zhejiang is divided into 'zhejiang province (the' province 'corresponding to the first address hierarchy) -jiaxing city (the' city 'corresponding to the second address hierarchy) -south lake district (the' district/county 'corresponding to the third address hierarchy) -long water street (the' county/town/street 'corresponding to the fourth address hierarchy) -the newbridge headquarter (tail address information)'.

In step S43, the M pieces of sub-address information are respectively matched with the basic address information in the designated area range and the reference address information configured according to the preset rule. In the above example, it is determined whether the address database has "zhejiang province-jiaxing city-south lake region-long water street-wen bridge XX headquarters". The matching process can be performed by performing full-text matching in an address database in Zhejiang province, matching Jiaxing city with an address in Zhejiang province in the address database after matching to Zhejiang province, and matching Jiaxing city with an address in Jiaxing city in the address database after matching to Jiaxing city, and performing matching until matching to the XX headquarters of the text bridge circuit. And after the matching is successful, outputting the XX headquarters of the long water road in the south lake area of Jiaxing city of Zhejiang province as a target address.

In step S3, the transportation ordering process for the execution order successfully subjected to address resolution further includes:

s61: and according to the numerical value of the client order-dividing field in the execution order, dividing the execution order, and designating a logistics company, or directly issuing the execution order to the TMS.

Referring to fig. 2, when the transportation order splitting processing is performed on the execution order successfully subjected to the address resolution, the transportation order splitting processing can be performed according to the numerical value of the customer order splitting field in the execution order, and if the numerical value of the customer order splitting field is 1, it indicates that the logistics company code is transmitted when the customer places an order, and the flow of distributing the order number or issuing the TMS system is directly performed without splitting the order; if the value of the customer order field is 0, then the logistics company designation (i.e., the distribution carrier) needs to be made for the fulfillment order.

After the execution order is subjected to order splitting processing, judging whether the order number needs to be distributed, if so, entering an electronic order service flow; if not, judging whether the TMS system needs to be issued. And when judging whether the TMS system is issued, judging according to whether the TMS issuing field in the execution order is selected, if yes, checking whether an issuing condition exists, if yes, checking whether the condition passes, if yes, issuing the TMS, otherwise, not issuing the TMS, and ending the process.

And executing abnormity detection and processing in the processes of address resolution, order separation and TMS issuing of the execution order. The abnormal detection in this embodiment refers to the case that the address resolution is unsuccessful or the case outside the preset rule exists during the separation processing, or the case that the verification condition does not pass during the TMS system issuing, or the like. Taking the case of unsuccessful address resolution as an example, when the address resolution is performed on the execution order calling address collection interface, the resolution is required to be at least to the district level, otherwise, the exception processing flow is entered, the exception type is that the address resolution is unsuccessful, and the order can be placed again or cancelled by a contact client under the customer service line, or the customer service directly modifies the address in the OMS system.

The order management method in the embodiment can manage and track the states of the customer orders and the executed orders through the OMS.

Referring to fig. 3 and 4, the customer order in this embodiment: execution order 1: n, executing the order: waybill is 1: 1. that is, one customer order may be split into multiple fulfillment orders for shipment. The customer order and the execution order have the following states:

and (3) successful order receiving: the customer order calls an order placing interface, and after the order placing is successful, the status of the customer order is that the order receiving is successful;

and (4) during auditing: and if the execution order is abnormal in the processes of address resolution, order separation and TMS issuing, the status of the execution order is changed into audit.

And (4) passing the audit: the method comprises the following steps that three service scenes are adopted, wherein after the address resolution of an executed order is successful, the record is that the audit is passed, and the operation content is that the address resolution is successful; b, after the order is successfully sorted, recording that the order is passed, wherein the operation is that the order is successfully sorted, and the logistics company: or without singulation; c, when the order is executed without TMS issuing, the state is that the audit is passed, and when the order is successfully issued, the state is recorded as that the order is successfully issued, but the order is not passed.

And (3) successfully issuing: and the execution order is issued to the TMS, and when the TMS feeds back and receives the execution order successfully, the execution order state is changed into the successful issuing. When all the executed orders of the customer orders become successful in issuing, the status of the customer orders becomes successful in issuing.

Waiting for goods picking: and when the TMS executes the order for scheduling, the execution order is changed into a to-be-picked state.

And (4) picking up goods: after the waybill picking is finished, the waybill state is changed into picked goods, and the corresponding execution order is changed into picked goods. All fulfillment orders are picked up and the customer order becomes picked.

In the transportation process: when the waybill becomes in transit, the fulfillment orders also become in transit, all fulfillment orders become in transit, and the customer orders become in transit.

Normally signing: when the freight order becomes normal sign-in, the execution order becomes normal sign-in, all the execution orders become normal sign-in, and the customer order becomes normal sign-in.

And (4) abnormal signing: when the waybill becomes abnormal receipt, the execution order becomes abnormal receipt.

Note that: customer orders and fulfillment orders exist 1: the relation of N, the state of the customer order is always displayed by taking the minimum state of the executed order as a reference;

the virtual frame part defines states according to a track returned by the TMS, and the front state can span certain states and directly turn to the rear state;

the customer can perform updating operation before the goods are taken (without the taken goods), and the flow is re-executed after the updating operation.

The order management method in this embodiment may further implement statistics of a daily delivery trend graph, an order execution percentage, an express distribution ratio, and order fulfillment efficiency through the OMS system.

The order management method provided by the embodiment aims at the problems that the existing order management method wastes time and labor, and errors often occur to cause the reduction of the satisfaction degree of a client, and through managing and tracking the orders issued by the client, the progress and completion condition of the orders are dynamically mastered, the operating efficiency in the logistics process is improved, so that the operating time and the operating cost are saved, and the market competitiveness of logistics enterprises is improved. The unified order provides one-stop supply chain service integrated by the user, and the order management and the order tracking management can enable the logistics service of the user to be met in a whole process.

Example two

The embodiment provides an order management device for a multi-platform e-commerce service system. Referring to fig. 5, the order management apparatus includes:

the order generation module 1 is used for receiving orders of the E-commerce platform and generating corresponding execution orders;

the address resolution module 2 is used for calling an address collection interface to perform address resolution on the execution order to obtain a target address;

and the transportation order dividing module 3 is used for carrying out transportation order dividing processing or electronic order obtaining on the execution order successfully subjected to the address resolution and issuing the TMS.

The order management device in the embodiment is applied to order management in a multi-platform electric business system, and the multi-platform electric business system can be used for docking multiple platforms by communicating full-channel order data and supporting customized docking service of a self-research system. E.g. docking an ERP system and a TMS system; and the system carries out customized services of cross-border shopping, network koala, intelligent huizhan of shellfish, Mei Tuo, blue moon, idle fish, school makeup network and the like.

The order generation module 1 can be connected to a plurality of e-commerce platforms, receive orders of each e-commerce platform in batch, and generate corresponding execution orders. In practical application, the order generation module 1 interfaces with the e-commerce platforms through the ERP system, receives order requests of the e-commerce platforms, stores original orders of customers, and generates corresponding execution orders.

The address resolution module 2 calls an address collection interface to perform address resolution on the execution order, the address collection interface is connected with an address database, N address hierarchies are preset, and one or more keywords are set for each address hierarchy; dividing address information in an execution order into M pieces of sub-address information and 1 piece of tail address information according to one or more keywords corresponding to each address hierarchy, wherein M is more than or equal to 1 and is less than or equal to N; matching the M pieces of sub-address information with basic address information in a specified area range and reference address information configured according to a preset rule respectively; and if the M pieces of sub-address information are successfully matched with the basic address information and the reference address information, outputting the M pieces of sub-address information and the tail address information as the target address.

And the transportation order dividing module 3 is used for carrying out transportation order dividing processing or electronic order obtaining on the execution order successfully subjected to address resolution and issuing a TMS system.

The functions and implementation manners of the order generation module 1, the address resolution module 2 and the transportation order distribution module 3 are as described in the first embodiment, and are not described herein again.

EXAMPLE III

The embodiment provides an order management device. Referring to fig. 6, the order management apparatus 500 may have a relatively large difference due to different configurations or performances, and may include one or more processors (CPUs) 510 (e.g., one or more processors) and a memory 520, one or more storage media 530 (e.g., one or more mass storage devices) storing applications 533 or data 532. Memory 520 and storage media 530 may be, among other things, transient or persistent storage. The program stored on the storage medium 530 may include one or more modules (not shown), each of which may include a series of instruction operations for the order management apparatus 500.

Further, the processor 510 may be configured to communicate with the storage medium 530 to execute a series of instruction operations in the storage medium 530 on the order management apparatus 500.

The order management apparatus 500 may also include one or more power supplies 540, one or more wired or wireless network interfaces 550, one or more input-output interfaces 560, and/or one or more operating systems 531, such as Windows Server, Vista, and the like.

Those skilled in the art will appreciate that the order management facility configuration shown in FIG. 6 does not constitute a limitation of the order management facility and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

The present invention also provides a computer-readable storage medium, which may be a non-volatile computer-readable storage medium, and which may also be a volatile computer-readable storage medium. The computer-readable storage medium has stored therein instructions that, when executed on a computer, cause the computer to perform the steps of the order management method of the first embodiment.

The modules in the second embodiment, if implemented in the form of software functional modules and sold or used as independent products, may be stored in a computer-readable storage medium. Based on such understanding, the technical solution of the present invention may be substantially or partially implemented in software, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and devices may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

The embodiments of the present invention have been described in detail with reference to the accompanying drawings, but the present invention is not limited to the above embodiments. Even if various changes are made to the present invention, it is still within the scope of the present invention if they fall within the scope of the claims of the present invention and their equivalents.

Claims

1. An order management method is used for a multi-platform e-commerce service system and is characterized by comprising the following steps:

2. The order management method of claim 1, wherein receiving an order for an e-commerce platform and generating a corresponding fulfillment order further comprises:

3. The order management method of claim 2 wherein said interfacing a plurality of e-commerce platforms further comprises:

4. The order management method of claim 1, wherein said invoking the address aggregation interface to address resolution the execution order further comprises:

5. The order management method of claim 4, wherein said setting N address hierarchies further comprises:

6. The order management method of claim 1, wherein said shipping ordering process for a successfully address resolved execution order further comprises:

7. The order management method according to claim 1, wherein abnormality detection and processing are performed during address resolution, order splitting, and TMS issuance for an execution order;

8. An order management apparatus for a multi-platform electronic business system, comprising:

9. An order management apparatus, characterized by comprising:

the processor invokes the instructions in the memory to implement the order management method of any of claims 1-7.

10. A computer-readable storage medium, having stored thereon a computer program, wherein the computer program, when executed by a processor, implements the order management method according to any of claims 1-7.