WO2019131535A1 - Information processing system, turn management device, and program - Google Patents
Information processing system, turn management device, and program Download PDFInfo
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- WO2019131535A1 WO2019131535A1 PCT/JP2018/047324 JP2018047324W WO2019131535A1 WO 2019131535 A1 WO2019131535 A1 WO 2019131535A1 JP 2018047324 W JP2018047324 W JP 2018047324W WO 2019131535 A1 WO2019131535 A1 WO 2019131535A1
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- 230000010365 information processing Effects 0.000 title claims description 13
- 238000004364 calculation method Methods 0.000 claims abstract description 14
- 238000004891 communication Methods 0.000 description 22
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- 238000010586 diagram Methods 0.000 description 5
- 238000012545 processing Methods 0.000 description 4
- 238000004590 computer program Methods 0.000 description 2
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- 101150012579 ADSL gene Proteins 0.000 description 1
- 102100020775 Adenylosuccinate lyase Human genes 0.000 description 1
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- 230000037430 deletion Effects 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C1/00—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people
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- the present invention relates to an information processing system, an order management device, and a program.
- Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply.
- attendance management systems have been introduced in many facilities.
- the attendance management system performs salary calculation and the like of the employee based on the planned working hours declared in advance and the attendance and leaving times registered by the time card.
- the order management system and the time management system do not cooperate, and data of the order management system is not used in the time management system. Since the general attendance management system calculates working hours based on advance declarations and attendance times stamped on time cards, accurate working hours based on actual attendance times are not necessarily calculated. The In addition, it was not possible to calculate pay based on the actual work content.
- the present invention has been made in view of the circumstances described above, and it is an object of the present invention to enable accurate management of working hours based on actual results by linking the order management system and the attendance management system. .
- An information processing system includes: an order management server that manages an order waiting in a facility; An attendance management server that manages the working hours of employees in the facility;
- the order management server is Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service
- An order management information storage unit that holds information specifying a person in charge who has provided the service
- a labor information providing unit which provides the attendance management server with information on the response time and information specifying the person in charge for each queue.
- the attendance management server is A working time counting unit that counts the response time for each person in charge based on the information on the response time and information specifying the person in charge for each queue group; And a payroll calculation unit that calculates the payroll of each person in charge based on the collected response times.
- the order management information storage unit holds information on the type of service, and the labor information providing unit provides the attendance management server with information on the type of service for each queue.
- the working time tabulation unit tabulates the response time for each service type for each person in charge, and the payroll calculation unit calculates the salary of each person in charge based on the response time for each service type. It is also good.
- the order management information storage unit holds information on the result of the provision of the service
- the labor information providing unit causes the attendance management server to provide information on the result of the provision of the service on each waiting group.
- the payroll calculation unit may calculate the commissioning fee of each person in charge based on information on the result of the service provision for each queue.
- the order management system by linking the order management system and the attendance management system, it is possible to perform accurate management of working hours based on the results.
- FIG. 1 shows a schematic configuration of an information processing system 1000 according to an embodiment of the present invention.
- FIG. 2 is a block diagram showing the main configuration of an order management terminal 200 according to an embodiment of the present invention.
- 6 is a flowchart of an acceptance registration process of waiting for a turn in the information processing system 1000 according to the embodiment of the present invention.
- waiting management at a store A of a real estate company will be described, but in addition to repair specialists, travel agencies, banks, mobile phone stores, automobile dealers, department stores, government offices, etc. It can be applied to any facility that performs waiting management such as window response.
- FIG. 1 is a diagram showing a schematic configuration of an information processing system 1000 according to the present embodiment.
- the information processing system 1000 includes an order management server (order management apparatus) 100, an attendance management server 300, and an order management terminal 200.
- the order management server 100 and the attendance management server 300 are installed in a management center or the like.
- the order management terminal 200 is installed at a facility.
- the order management terminal 200 may be plural.
- the order management server 100 is connected to the order management terminal 200 and the attendance management server 300 via the communication network N.
- the order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility (store A of a real estate company) is illustrated in the example of FIG. 1, the order management server 100 is actually an order management terminal 200 installed in a plurality of facilities. And the communication network N, and manages the waiting of each facility.
- the order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer.
- the computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.
- the order management server 100 includes a management database (order management information storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (work information providing unit) 120.
- the management database 110 includes a client management table TA1, a status management table TA2, and a results management table TA3.
- the client management table TA1 a unique ID and a pass code (facility account) assigned to each facility are registered.
- ID: A1 ", "pass code: AA2 ", etc. are set as records of "shop A of real estate company”.
- the waiting list includes a list of persons (waiting groups) waiting for the turn and information (status information) indicating the waiting status of each waiting group.
- information such as reception number "1", reception time "13:03", business (waiting item) "rent a rental property", status "calling” etc. include.
- information such as a name, a contact e-mail address, and a telephone number can be included.
- the business case is for the purpose of visiting the user, and the user operates and selects the order management terminal 200 at the time of reception registration.
- the requirements can be set appropriately for each facility. For example, in the store A of the real estate company, “buy an apartment”, “buy a single family house”, “buy a land”, and “rent a rental property” are set.
- the information to be included in the waiting list can be appropriately set and changed by the administrator of each facility.
- the contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
- the results management table TA3 contains information on waiting time (time from the reception time to the time when the status changes to "supporting") and information on the response time (status is "supporting") for each waiting group
- 1 record, reception number "1", waiting time "15 minutes”, response time "40 minutes”, person in charge number "03”, correspondence contents "rent a rental property”, remarks information "completion existence”, etc. Is registered.
- the processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100.
- the processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.
- the communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like.
- the communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.
- the order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used.
- Terminal devices can be used.
- a plurality of order management terminals 200 can be used in one facility.
- FIG. 2 is a block diagram showing the main configuration of order management terminal 200.
- the order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230.
- the order management terminal 200 receives an input such as registration or update on the waiting list when the user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.
- the processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to execute order management terminal 200.
- arithmetic logic operation unit such as a CPU
- Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.
- the input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.
- the display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.
- the communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N.
- the communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
- the storage resource 230 is, for example, a logical device provided by a storage area of a physical device.
- the physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).
- the storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
- the storage resource 230 stores an operating system program, a driver program, various data, and the like.
- Examples of the driver program include a communication interface driver program for controlling the communication interface 220.
- the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting of the order in cooperation with the order management server 100 by being executed by the processor 210. It is done.
- the attendance management server 300 is a server that manages attendance data in each facility and performs salary calculation of employees.
- the attendance management server 300 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer.
- the attendance management server 300 includes a processor (working time counting unit, salary calculation unit) 310, a communication interface 320, and a storage resource 330.
- a user who visits a facility operates the turn control terminal 200 installed in a storefront or the like, or a portable terminal owned by the user, and remotely from home or away from home
- the reception registration is performed by the own mobile terminal
- the facility (store A of the real estate company) to be used is selected through the dedicated application or the website, and the reception screen for the facility is displayed.
- the same procedure as in the case of registration using the order management terminal 200 can be performed.
- a case where registration is performed using the order management terminal 200 will be described as an example.
- the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).
- the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32).
- the reception screen displays, for example, a list in which information of the waiting list (reception number of the person who is waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.
- the user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (wait item, presence or absence of call (telephone or mail) desired, telephone number of contact point at call or
- the order management terminal 200 displays a reception completion screen (step S34).
- a reception completion screen On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed.
- a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.
- the two-dimensional code associated with the reception number is printed on the turn ticket.
- the display device of the mobile terminal By reading the two-dimensional code printed on the order ticket using the mobile terminal of the user, the display device of the mobile terminal, the user's current waiting status (the number of waiting groups in the current situation and the expected waiting time Etc) is displayed.
- the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.
- the determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35).
- the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).
- the employee selects an update target queue from the queue list displayed on the queue management terminal 200, and performs any update operation on the selected queue.
- Information specifying the queue to be updated for example, the reception number "1" and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .
- the order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.
- the status corresponds to “Response time” of the record of the corresponding waiting group in the results management table TA3.
- the time from when the status changes to "medium” to when the status changes to "response complete” is registered.
- “remarks information” is registered via the order management terminal 200 by the person in charge or the like. Specifically, information such as “Contracted” is registered when the contract is made, and “Contracted no” when the product is not contracted.
- the order management server 100 periodically (eg, every day, one week, etc.) transmits information of the result management table TA3 to the attendance management server 300 (step S41). Specifically, the "corresponding time”, “person in charge number”, “corresponding content” (type of service), and “remarks information” of each waiting group are transmitted.
- the attendance management server 300 tabulates “corresponding time” for each “person-in-charge number” (step S42).
- the attendance management server 300 calculates the salary of each person in charge based on the response time collected for each person in charge (step S43). In addition, information on working hours calculated from planned working hours that have been declared in advance and attendance times stamped on time cards is corrected based on the calculated response time, and payroll calculation is based on the corrected working hours You may
- the attendance management server 300 adds up the response time for each person in charge for each “response content”, and based on the response time for each “response content” The calculation may be performed.
- the attendance management server 300 refers to the “remarks information” and calculates a commission on the basis of the presence / absence of a contract (information of the result) (step S44). Specifically, for each person in charge, for example, a commission is added according to the number of records with a contract.
- the order management server 100 provides the attendance management server 300 with the information on “response time” and “person-in-charge number” of each waiting group, and the attendance management server 300 Payroll was calculated based on the working hours obtained by aggregating the response times for each person in charge.
- accurate attendance management can be performed based on the accurate working time based on the result of the correspondence time.
- the attendance management server 300 by providing the attendance management server 300 with information on the presence or absence of the closing of each waiting group, it is possible to calculate the commission based on the closing rate for each person in charge.
- the present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.
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Abstract
The present invention comprises a turn management server (100) for managing turn-waiting in a facility, and an attendance management server (300) for managing the working time of employees in the facility. The turn management server (100) comprises: a turn management information storage unit (110) for storing information about a wait time, which is the time from registration for turn-waiting until a service is received, for a turn-waiting group receiving the service in the facility, information about a handling time, which is the time from the beginning until the end of the provision of the service, and information identifying a responsible party who has provided the service; and a work information provision unit (120) for providing the information about the handling time and the information identifying the responsible party for each turn-waiting group to the attendance management server (300). The attendance management server (300) comprises: a work time tallying unit (310) for tallying the handling time for each responsible party, on the basis of the information about the handling time and the information identifying the responsible party for each turn-waiting group; and a compensation calculation unit (310) for calculating the compensation for each responsible party on the basis of the tallied handling time.
Description
本出願は、2017年12月26日に出願された日本出願番号2017-249599号に基づくもので、ここにその記載内容を援用する。
This application is based on Japanese Patent Application No. 2017-249599 filed on Dec. 26, 2017, the contents of which are incorporated herein by reference.
本発明は、情報処理システム、順番管理装置、およびプログラムに関する。
The present invention relates to an information processing system, an order management device, and a program.
従来、レストランや店舗、病院、銀行、役所等においては、そのサービスを待つ顧客の順番待ちを管理するために、種々の順番管理システムが採用されている。
例えば、特許文献1には、順番待ちのできる複数の施設に対して同時に予約管理サービスを提供する予約管理システムが記載されており、ユーザは、Webや、電話や、店頭端末から順番待ち予約の申し込みをできることが記載されている。 In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.
For example, Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply.
例えば、特許文献1には、順番待ちのできる複数の施設に対して同時に予約管理サービスを提供する予約管理システムが記載されており、ユーザは、Webや、電話や、店頭端末から順番待ち予約の申し込みをできることが記載されている。 In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.
For example, Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply.
一方、多くの施設に勤怠管理システムが導入されている。勤怠管理システムは、事前に申告された予定労働時間や、タイムカードによって登録された出退勤時刻に基づいて、従業者の給与計算等を行う。
At the same time, attendance management systems have been introduced in many facilities. The attendance management system performs salary calculation and the like of the employee based on the planned working hours declared in advance and the attendance and leaving times registered by the time card.
従来、順番管理システムと勤怠管理システムは連携しておらず、勤怠管理システムで順番管理システムのデータが利用されることはなかった。一般的な勤怠管理システムでは、事前の申告やタイムカードに打刻された出退勤時刻に基づいて労働時間を計算しているため、必ずしも実際の接客時間に基づく正確な労働時間が計算されてはいなかった。また、実際の仕事内容を考慮した給与計算はできなかった。
Conventionally, the order management system and the time management system do not cooperate, and data of the order management system is not used in the time management system. Since the general attendance management system calculates working hours based on advance declarations and attendance times stamped on time cards, accurate working hours based on actual attendance times are not necessarily calculated. The In addition, it was not possible to calculate pay based on the actual work content.
本発明は、以上説明した事情を鑑みてなされたものであり、順番管理システムと勤怠管理システムとの連携により、実績に基づく正確な労働時間の管理を行えるようにすることを目的の一つとする。
The present invention has been made in view of the circumstances described above, and it is an object of the present invention to enable accurate management of working hours based on actual results by linking the order management system and the attendance management system. .
本発明の一実施形態に係る情報処理システムは、施設における順番待ちを管理する順番管理サーバと、
前記施設における従業者の労働時間を管理する勤怠管理サーバと、を備え、
前記順番管理サーバは、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を受けるまでの待ち時間の情報と、前記サービスの提供を開始してから終了するまでの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を前記勤怠管理サーバに提供する労働情報提供部と、を備え、
前記勤怠管理サーバは、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報に基づいて、担当者毎に対応時間を集計する労働時間集計部と、
集計された対応時間に基づいて、各担当者の給与を計算する給与計算部と、を備えたものである。 An information processing system according to an embodiment of the present invention includes: an order management server that manages an order waiting in a facility;
An attendance management server that manages the working hours of employees in the facility;
The order management server is
Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service An order management information storage unit that holds information specifying a person in charge who has provided the service;
A labor information providing unit which provides the attendance management server with information on the response time and information specifying the person in charge for each queue.
The attendance management server is
A working time counting unit that counts the response time for each person in charge based on the information on the response time and information specifying the person in charge for each queue group;
And a payroll calculation unit that calculates the payroll of each person in charge based on the collected response times.
前記施設における従業者の労働時間を管理する勤怠管理サーバと、を備え、
前記順番管理サーバは、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を受けるまでの待ち時間の情報と、前記サービスの提供を開始してから終了するまでの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を前記勤怠管理サーバに提供する労働情報提供部と、を備え、
前記勤怠管理サーバは、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報に基づいて、担当者毎に対応時間を集計する労働時間集計部と、
集計された対応時間に基づいて、各担当者の給与を計算する給与計算部と、を備えたものである。 An information processing system according to an embodiment of the present invention includes: an order management server that manages an order waiting in a facility;
An attendance management server that manages the working hours of employees in the facility;
The order management server is
Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service An order management information storage unit that holds information specifying a person in charge who has provided the service;
A labor information providing unit which provides the attendance management server with information on the response time and information specifying the person in charge for each queue.
The attendance management server is
A working time counting unit that counts the response time for each person in charge based on the information on the response time and information specifying the person in charge for each queue group;
And a payroll calculation unit that calculates the payroll of each person in charge based on the collected response times.
また、前記順番管理情報記憶部は、前記サービスの種類の情報を保持し、前記労働情報提供部は、前記勤怠管理サーバに、各順番待ち組についての前記サービスの種類の情報を提供し、前記労働時間集計部は、各担当者について、サービスの種類毎の対応時間を集計し、前記給与計算部は、サービスの種類毎の対応時間に基づいて、各担当者の給与を計算するようにしてもよい。
The order management information storage unit holds information on the type of service, and the labor information providing unit provides the attendance management server with information on the type of service for each queue. The working time tabulation unit tabulates the response time for each service type for each person in charge, and the payroll calculation unit calculates the salary of each person in charge based on the response time for each service type. It is also good.
また、前記順番管理情報記憶部は、前記サービスの提供による成果の情報を保持し、前記労働情報提供部は、前記勤怠管理サーバに、各順番待ち組についての前記サービスの提供による成果の情報を提供し、前記給与計算部は、各順番待ち組についての、前記サービスの提供による成果の情報に基づいて、各担当者の歩合給を計算するようにしてもよい。
Further, the order management information storage unit holds information on the result of the provision of the service, and the labor information providing unit causes the attendance management server to provide information on the result of the provision of the service on each waiting group. According to another aspect of the present invention, the payroll calculation unit may calculate the commissioning fee of each person in charge based on information on the result of the service provision for each queue.
本発明によれば、順番管理システムと勤怠管理システムとの連携により、実績に基づく正確な労働時間の管理を行えるようにすることができる。
According to the present invention, by linking the order management system and the attendance management system, it is possible to perform accurate management of working hours based on the results.
以下、本発明の実施形態について図面を参照しつつ詳細に説明する。なお、同一の要素には同一の符号を付し、重複する説明を省略する。
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.
本実施形態では、不動産会社の店舗Aにおける順番待ち管理の例について説明するが、その他、修理専門店、旅行代理店、銀行、携帯電話店、自動車ディーラー、デパート、役所など、施設利用者への窓口対応等の順番待ちの管理を行うあらゆる施設に適用できる。
In the present embodiment, an example of waiting management at a store A of a real estate company will be described, but in addition to repair specialists, travel agencies, banks, mobile phone stores, automobile dealers, department stores, government offices, etc. It can be applied to any facility that performs waiting management such as window response.
図1は、本実施形態に係る情報処理システム1000の概略構成を示す図である。図1に示すように情報処理システム1000は、順番管理サーバ(順番管理装置)100と、勤怠管理サーバ300と、順番管理端末200を含んでいる。順番管理サーバ100と勤怠管理サーバ300は、管理センター等に設置されている。順番管理端末200は、施設に設置されている。順番管理端末200は、複数であってもよい。順番管理サーバ100は、順番管理端末200および勤怠管理サーバ300と通信ネットワークNを介して接続されている。
FIG. 1 is a diagram showing a schematic configuration of an information processing system 1000 according to the present embodiment. As shown in FIG. 1, the information processing system 1000 includes an order management server (order management apparatus) 100, an attendance management server 300, and an order management terminal 200. The order management server 100 and the attendance management server 300 are installed in a management center or the like. The order management terminal 200 is installed at a facility. The order management terminal 200 may be plural. The order management server 100 is connected to the order management terminal 200 and the attendance management server 300 via the communication network N.
順番管理サーバ100は、順番管理端末200を介して登録される順番待ちを施設毎に管理する。図1の例では、1つの施設(不動産会社の店舗A)の順番管理端末200のみが図示されているが、順番管理サーバ100は、実際には複数の施設に設置されている順番管理端末200と通信ネットワークNで接続され、各施設の順番待ちを管理している。順番管理サーバ100は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現する。順番管理サーバ100を構成するコンピュータは、必ずしも1台である必要はなく、通信ネットワークN上に分散する複数のコンピュータから構成されてもよい。
The order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility (store A of a real estate company) is illustrated in the example of FIG. 1, the order management server 100 is actually an order management terminal 200 installed in a plurality of facilities. And the communication network N, and manages the waiting of each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.
順番管理サーバ100は、施設ごとに順番管理端末200を管理するための管理データベース(順番管理情報記憶部)110と、プロセッサ(労働情報提供部)120と、を備えている。管理データベース110は、クライアント管理テーブルTA1と、ステータス管理テーブルTA2、実績管理テーブルTA3を備えている。
The order management server 100 includes a management database (order management information storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (work information providing unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a results management table TA3.
クライアント管理テーブルTA1には、施設毎に付与されている固有のIDとパスコード(施設アカウント)が登録されている。クライアント管理テーブルTA1の1レコードには、例えば「不動産会社の店舗A」のレコードとして、「ID:A1・・・」、「パスコード:AA2・・・」等が設定されている。1施設で複数の順番管理端末200を利用する場合、施設毎に同一のIDとパスコードを利用してもよいし、所定の条件に従い、複数のIDとパスコードを使い分けるようにしてもよい。
In the client management table TA1, a unique ID and a pass code (facility account) assigned to each facility are registered. In one record of the client management table TA1, for example, "ID: A1 ...", "pass code: AA2 ...", etc. are set as records of "shop A of real estate company". When a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used for each facility, or a plurality of IDs and pass codes may be used properly according to predetermined conditions.
ステータス管理テーブルTA2には、各施設の順番待ちリストが登録されている。順番待ちリストには、順番待ちをしている者(順番待ち組)の一覧と、各々の順番待ち組の待ち状況をあらわす情報(ステータス情報)が含まれる。具体的には、順番待ちリストの1レコードには、受付番号「1」、受付時刻「13:03」、用件(待ち項目)「賃貸物件を借りる」、ステータス「呼出中」等の情報が含まれている。その他、氏名、連絡先のメールアドレス、電話番号などの情報も含むことができる。
A queue list for each facility is registered in the status management table TA2. The waiting list includes a list of persons (waiting groups) waiting for the turn and information (status information) indicating the waiting status of each waiting group. Specifically, in one record of the waiting list, information such as reception number "1", reception time "13:03", business (waiting item) "rent a rental property", status "calling" etc. include. In addition, information such as a name, a contact e-mail address, and a telephone number can be included.
ステータスには、順番到来前の状態である「待ち中」、順番が来たことを知らせた状態である「呼出中」、順番が来た者にカウンターで対応している状態である「対応中」、対応が完了した状態である「対応完了」、さらに順番待ちをキャンセルした状態である「取消済」等が含まれる。ステータスとしてどのような項目を設定するかは各施設の管理者等が初期設定の際に適宜設定し、設定後の変更も可能となっている。
In the status, "waiting", which is the status before the arrival of the order, "ringing", which indicates that the order has arrived, and "supporting," the counter corresponds to the party whose order has come "Correspondence completed", which is a state in which the correspondence has been completed, and "cancelled" which is a state in which waiting for the order has been canceled. What kind of item is to be set as the status can be appropriately set at the time of initial setting by the administrator of each facility, and change after setting is also possible.
用件は利用者の来店目的であり、利用者が受付登録時に順番管理端末200を操作して選択する。用件は、施設毎に適宜設定することができる。例えば、不動産会社の店舗Aでは、「マンションを買う」、「一戸建てを買う」、「土地を買う」、「賃貸物件を借りる」が設定されている。
The business case is for the purpose of visiting the user, and the user operates and selects the order management terminal 200 at the time of reception registration. The requirements can be set appropriately for each facility. For example, in the store A of the real estate company, “buy an apartment”, “buy a single family house”, “buy a land”, and “rent a rental property” are set.
なお、順番待ちリストに含める情報は、各施設の管理者等が適宜設定および変更可能となっている。順番待ちリストの内容は、順番管理端末200から送信される順番待ちリストへの新規登録情報、またはステータスの更新情報(詳細は後述)に基づいて更新される。
The information to be included in the waiting list can be appropriately set and changed by the administrator of each facility. The contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
実績管理テーブルTA3には、各順番待ち組について、待ち時間の情報(受付時刻から、ステータスが「対応中」に変わった時刻までの時間)と、対応時間の情報(ステータスが「対応中」に変わった時刻から、ステータスが「対応完了」に変わった時刻までの時間)と、対応した担当者を特定する情報(従業員コード等)と、対応内容(用件の種類)と、備考情報(成約の有無等)を保持している。例えば、1レコードには、受付番号「1」、待ち時間「15分」、対応時間「40分」、担当者番号「03」、対応内容「賃貸物件を借りる」、備考情報「成約有」等が登録されている。
The results management table TA3 contains information on waiting time (time from the reception time to the time when the status changes to "supporting") and information on the response time (status is "supporting") for each waiting group The time from the changed time to the time when the status changes to "Correspondence complete", the information (employee code etc.) for identifying the corresponding person in charge, the correspondence content (type of the matter), and the remarks information ( Hold a contract). For example, 1 record, reception number "1", waiting time "15 minutes", response time "40 minutes", person in charge number "03", correspondence contents "rent a rental property", remarks information "completion existence", etc. Is registered.
プロセッサ120は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット(CPUなど)および各種レジスタから構成され、ROM等の記憶手段に格納されている各種プログラムを実行することで順番管理サーバ100の各部を中枢的に制御する。また、プロセッサ120は、順番管理端末200と連携して順番待ちを管理するためのコンピュータプログラム(順番管理アプリケーション)も実行する。
The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.
通信ネットワークNは、順番管理サーバ100と順番管理端末200との間などで、相互に情報を送受信可能な通信網を含む。通信ネットワークNは、例えば、インターネット、LAN、専用線、電話回線、企業内ネットワーク、移動体通信網、ブルートゥース(登録商標)、WiFi(Wireless Fidelity)、その他の通信回線、それらの組み合わせ等のいずれであってもよく、有線であるか無線であるかを問わない。
The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.
順番管理端末200は、タブレット端末や、パーソナルコンピュータ(PC)、ノートPC、スマートフォン、携帯電話機、携帯情報端末(PDA)など、通信ネットワークNを介して順番管理サーバ100とデータの授受が可能なあらゆる端末装置を利用することができる。なお、順番管理端末200は、1施設で複数台利用することができる。
The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.
図2は、順番管理端末200の主要構成を示すブロック図である。順番管理端末200は、プロセッサ210と、入力装置215と、表示装置216と、通信インタフェース220と、記憶資源230を備える。順番管理端末200は、施設に来た利用者や、施設の従業者がタッチパネルなどの入力装置215を操作することで、順番待ちリストへの登録や更新等の入力を受け付ける。
FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list when the user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.
プロセッサ210は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット(CPUなど)および各種レジスタから構成され、記憶資源230に格納されている各種プログラムを実行することで順番管理端末200の各部を中枢的に制御する。各種レジスタは、例えば、プログラムカウンタ、データレジスタ、命令レジスタ、汎用レジスタ等である。
The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to execute order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.
入力装置215は、順番待ちリストへの受付や順番待ちリストからの消込み等の入力を受け付けるための各種操作ボタンやタッチパネル215aを備えている。
The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.
表示装置216は、順番待ちリストや、受付画面やステータス管理画面を表示するための装置であり、例えば液晶ディスプレイにより構成される。
The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.
通信インタフェース220は、通信ネットワークNに接続し、通信ネットワークNを介して他の装置と通信をするためのハードウェアモジュールである。通信インタフェース220は、例えば、ISDNモデム、ADSLモデム、ケーブルモデム、光モデム、ソフトモデム等の変調復調装置である。
The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
記憶資源230は、例えば、物理デバイスの記憶領域が提供する論理デバイスである。物理デバイスは、例えば、ディスクドライブまたは半導体メモリ(ROM、RAMなど)等のコンピュータ読み取り可能な記録媒体である。記憶資源230は、複数の物理デバイスを1つの論理デバイスにマッピングして構築してもよいし、1つの物理デバイスを複数の論理デバイスにマッピングして構築してもよい。
The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
記憶資源230には、オペレーティングシステムプログラム、ドライバプログラム、各種データ等が格納される。ドライバプログラムとしては、例えば、通信インタフェース220を制御するための通信インタフェースドライバプログラム等がある。また、記憶資源230には、これら各種プログラムや各種データのほか、プロセッサ210が実行することにより、順番管理サーバ100と連携して順番待ちを管理するためのコンピュータプログラム(順番管理アプリケーション)AP1が記憶されている。
The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting of the order in cooperation with the order management server 100 by being executed by the processor 210. It is done.
勤怠管理サーバ300は、各施設における勤怠データを管理し、従業員の給与計算を行うサーバである。勤怠管理サーバ300は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現するものである。勤怠管理サーバ300は、プロセッサ(労働時間集計部、給与計算部)310と、通信インタフェース320と、記憶資源330とを備える。
The attendance management server 300 is a server that manages attendance data in each facility and performs salary calculation of employees. The attendance management server 300 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The attendance management server 300 includes a processor (working time counting unit, salary calculation unit) 310, a communication interface 320, and a storage resource 330.
(順番待ちの受付登録)
次に、情報処理システム1000による順番待ちの受付登録処理について図3のフローチャートを用いて説明する。施設(ここでは、不動産会社の店舗A)に来訪した利用者は、店頭などに設置されている順番管理端末200や、自身の所持する携帯端末を操作して、自宅や外出先などから遠隔で受付登録を行うことができる。自身の携帯端末で受付登録を行う場合、専用アプリやウェブサイトを介して利用したい施設(不動産会社の店舗A)を選択し、当該施設用の受付画面を表示させる。その後は、順番管理端末200を用いて登録する場合と同様の手順で行うことができる。ここでは、順番管理端末200を用いて登録する場合を例に説明する。 (Registration of waiting for order)
Next, acceptance registration processing for waiting for a turn by theinformation processing system 1000 will be described using the flowchart of FIG. A user who visits a facility (here, a store A of a real estate company) operates the turn control terminal 200 installed in a storefront or the like, or a portable terminal owned by the user, and remotely from home or away from home We can do reception registration. When the reception registration is performed by the own mobile terminal, the facility (store A of the real estate company) to be used is selected through the dedicated application or the website, and the reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. Here, a case where registration is performed using the order management terminal 200 will be described as an example.
次に、情報処理システム1000による順番待ちの受付登録処理について図3のフローチャートを用いて説明する。施設(ここでは、不動産会社の店舗A)に来訪した利用者は、店頭などに設置されている順番管理端末200や、自身の所持する携帯端末を操作して、自宅や外出先などから遠隔で受付登録を行うことができる。自身の携帯端末で受付登録を行う場合、専用アプリやウェブサイトを介して利用したい施設(不動産会社の店舗A)を選択し、当該施設用の受付画面を表示させる。その後は、順番管理端末200を用いて登録する場合と同様の手順で行うことができる。ここでは、順番管理端末200を用いて登録する場合を例に説明する。 (Registration of waiting for order)
Next, acceptance registration processing for waiting for a turn by the
まず、順番管理端末200は通信インタフェース220を介して、順番管理サーバ100からステータス管理テーブルTA2に登録されている順番待ちリストに含まれる情報を受信する(ステップS31)。
First, the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).
次に、順番管理端末200は、順番待ちの受付をするための受付画面を表示装置216に表示させる(ステップS32)。受付画面には、例えば順番待ちリストの情報(順番待ちをしている者の受付番号と現在のステータス情報)が、受付をした順番に時系列に並べられた一覧が表示される。さらに、現在順番待ちをしている待ち組数なども表示される。
Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32). The reception screen displays, for example, a list in which information of the waiting list (reception number of the person who is waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.
表示された受付画面に対して利用者が所定の操作入力を行い、順番待ちの受付に必要な情報(待ち項目、呼出(電話又はメール)の希望の有無、呼出時の連絡先の電話番号またはメールアドレス等)の入力が完了すると(ステップS33:YES)、順番管理端末200は受付完了画面を表示する(ステップS34)。受付完了画面には、受付番号(待ち番号)や、現時点での待ち時間等が表示される。また、順番券を受け取るよう促すメッセージが表示され、利用者は、順番管理端末200に接続されたプリンタから印刷される順番券を受け取ることができる。
The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (wait item, presence or absence of call (telephone or mail) desired, telephone number of contact point at call or When the input of the e-mail address etc. is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.
順番券には、受付番号と対応付けられた二次元コードが印刷されている。利用者が自身の携帯端末を利用して順番券に印刷された二次元コードを読み取ることで、携帯端末の表示装置に、利用者の現在の順番待ち状況(現状の待ち組数や予想待ち時間など)が表示される。また、利用者が、二次元コードを読み込むことによって表示される案内にしたがって電話番号やメールアドレスを入力することにより、順番が到来した際に電話またはメールによるメッセージを受信したり、順番が近づいたときにリマインドメッセージを受信したりすることができる。
The two-dimensional code associated with the reception number is printed on the turn ticket. By reading the two-dimensional code printed on the order ticket using the mobile terminal of the user, the display device of the mobile terminal, the user's current waiting status (the number of waiting groups in the current situation and the expected waiting time Etc) is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.
確定した新規登録情報は、順番管理端末200から通信ネットワークNを介して順番管理サーバ100に送信される(ステップS35)。順番管理サーバ100は、ある施設から新規登録情報を受信すると、受信した新規登録情報に基づいて、その施設の順番待ちリストに順番待ちを1組新たに追加する処理を行い、ステータス管理テーブルTA2を更新する(ステップS36)。
The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).
(順番待ちリストの更新)
各施設の順番待ちリストの各レコードの内容は、施設の従業者が順番管理端末200を用いて「取消」、「変更」、「呼出」、「案内」、「完了」等の操作を行った際に更新される。「取消」は、順番待ちをキャンセルすることを意味し、「変更」は、いったん入力された順番待ちの内容を変更することを意味する。また、「呼出」は、順番が来た組を口頭で呼出したり、電話や呼出メールなどで知らせた状態であることを意味し、「案内」は、順番が来た組に対して実際に対応を開始した状態であることを意味する。「完了」は、窓口での対応(サービス提供)が完了した状態であることを意味する。 (Updating the waiting list)
The contents of each record of the waiting list of each facility were operated by the employee of the facility using theorder management terminal 200 such as "cancel", "change", "call", "guidance", "completion", etc. It is updated when. "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started. "Completed" means that the response at the window (service provision) is completed.
各施設の順番待ちリストの各レコードの内容は、施設の従業者が順番管理端末200を用いて「取消」、「変更」、「呼出」、「案内」、「完了」等の操作を行った際に更新される。「取消」は、順番待ちをキャンセルすることを意味し、「変更」は、いったん入力された順番待ちの内容を変更することを意味する。また、「呼出」は、順番が来た組を口頭で呼出したり、電話や呼出メールなどで知らせた状態であることを意味し、「案内」は、順番が来た組に対して実際に対応を開始した状態であることを意味する。「完了」は、窓口での対応(サービス提供)が完了した状態であることを意味する。 (Updating the waiting list)
The contents of each record of the waiting list of each facility were operated by the employee of the facility using the
従業者は、順番管理端末200に表示された順番待ちリストの中から、更新対象の順番待ち組を選択し、選択した順番待ち組に対していずれかの更新操作を行う。更新対象の順番待ち組を特定する情報(例えば受付番号「1」)と更新操作の情報(例えば「呼出」)は、順番管理端末200から通信ネットワークNを介して順番管理サーバ100にアップロードされる。順番管理サーバ100は、受信した情報に基づき、当該施設の順番待ちリストを更新する。例えば、受付番号「1」に対して「呼出」操作を行った場合には、受付番号「1」の順番待ち組のステータスが「呼出中」に更新される。
The employee selects an update target queue from the queue list displayed on the queue management terminal 200, and performs any update operation on the selected queue. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.
「案内」操作が行われ、ステータスが「対応中」に移行すると、実績管理テーブルTA3に当該順番待ち組のレコードが作成され、「待ち時間」として、受付時刻からステータスが「対応中」に変わった時刻までの時間が登録される。また、対応する担当者の担当者番号が順番管理端末200を介して登録される。また、当該順番待ち組の登録した用件が「対応内容」として登録される。
When the "guidance" operation is performed and the status shifts to "supporting", a record of the corresponding waiting group is created in the results management table TA3, and the status changes to "supporting" from the reception time as "waiting time". The time until the specified time is registered. Further, the person-in-charge number of the corresponding person-in-charge is registered via the order management terminal 200. In addition, the registered business of the waiting group is registered as the "response content".
さらに、窓口での対応が終了して「完了」操作が行われ、ステータスが「対応完了」に移行すると、実績管理テーブルTA3の当該順番待ち組のレコードの「対応時間」に、ステータスが「対応中」に変わった時刻からステータスが「対応完了」に変わった時刻までの時間が登録される。また、担当者等によって、「備考情報」が順番管理端末200を介して登録される。具体的には、成約した場合には「成約有」、成約しなかった場合には「成約無」などの情報が登録される。
Furthermore, when the response at the window is completed and the “Done” operation is performed and the status shifts to “Response Completed”, the status corresponds to “Response time” of the record of the corresponding waiting group in the results management table TA3. The time from when the status changes to "medium" to when the status changes to "response complete" is registered. In addition, “remarks information” is registered via the order management terminal 200 by the person in charge or the like. Specifically, information such as "Contracted" is registered when the contract is made, and "Contracted no" when the product is not contracted.
(勤怠管理サーバ300との連携)
次に、順番管理サーバ100と勤怠管理サーバ300との連携処理について、図4のシーケンス図を用いて説明する。 (Cooperation with attendance management server 300)
Next, cooperation processing between theorder management server 100 and the attendance management server 300 will be described using the sequence diagram of FIG.
次に、順番管理サーバ100と勤怠管理サーバ300との連携処理について、図4のシーケンス図を用いて説明する。 (Cooperation with attendance management server 300)
Next, cooperation processing between the
順番管理サーバ100は、定期的に(例えば、1日毎、1週間毎等)実績管理テーブルTA3の情報を勤怠管理サーバ300に送信する(ステップS41)。具体的には、各順番待ち組の、「対応時間」、「担当者番号」、「対応内容」(サービスの種類)、「備考情報」が送信される。
The order management server 100 periodically (eg, every day, one week, etc.) transmits information of the result management table TA3 to the attendance management server 300 (step S41). Specifically, the "corresponding time", "person in charge number", "corresponding content" (type of service), and "remarks information" of each waiting group are transmitted.
勤怠管理サーバ300は、受信したレコードに基づいて、「担当者番号」毎に「対応時間」を集計する(ステップS42)。
Based on the received record, the attendance management server 300 tabulates “corresponding time” for each “person-in-charge number” (step S42).
勤怠管理サーバ300は、担当者毎に集計した対応時間に基づいて、各担当者の給与を計算する(ステップS43)。また、事前に申告されている予定労働時間やタイムカードに打刻された出退勤時刻から算出された労働時間の情報を、集計した対応時間に基づいて補正し、補正した労働時間に基づいて給与計算を行ってもよい。
The attendance management server 300 calculates the salary of each person in charge based on the response time collected for each person in charge (step S43). In addition, information on working hours calculated from planned working hours that have been declared in advance and attendance times stamped on time cards is corrected based on the calculated response time, and payroll calculation is based on the corrected working hours You may
なお、勤怠管理サーバ300は、「対応内容」によって時間給が異なる場合には、担当者毎の対応時間を「対応内容」毎に集計し、「対応内容」毎の対応時間に基づいて、給与計算を行うようにしてもよい。
When the hourly salary differs depending on the “response content”, the attendance management server 300 adds up the response time for each person in charge for each “response content”, and based on the response time for each “response content” The calculation may be performed.
さらに、勤怠管理サーバ300は、「備考情報」を参照し、成約の有無(成果の情報)に基づいて、歩合給を算出する(ステップS44)。具体的には、例えば、各担当者について、成約有のレコード数に応じて歩合給を加算する。
Further, the attendance management server 300 refers to the “remarks information” and calculates a commission on the basis of the presence / absence of a contract (information of the result) (step S44). Specifically, for each person in charge, for example, a commission is added according to the number of records with a contract.
以上のように、本実施形態によれば、順番管理サーバ100から勤怠管理サーバ300に、各順番待ち組の、「対応時間」と「担当者番号」の情報を提供し、勤怠管理サーバ300は、担当者毎の対応時間を集計して得た労働時間に基づいて給与計算を行うようにした。このように、順番管理サーバ100と勤怠管理サーバ300の連携により、対応時間の実績に基づく正確な労働時間に基づいて、正確な勤怠管理を行うことができる。
As described above, according to the present embodiment, the order management server 100 provides the attendance management server 300 with the information on “response time” and “person-in-charge number” of each waiting group, and the attendance management server 300 Payroll was calculated based on the working hours obtained by aggregating the response times for each person in charge. As described above, by the cooperation between the order management server 100 and the attendance management server 300, accurate attendance management can be performed based on the accurate working time based on the result of the correspondence time.
また、順番管理サーバ100から勤怠管理サーバ300に、各順番待ち組の「対応内容」の情報も併せて提供することにより、「対応内容」毎の対応時間を集計できるので、「対応内容」によって時間給が異なる場合でも、正確な給与計算を行うことができる。
In addition, by providing information of "Correspondence content" of each waiting group in combination from the order management server 100 to the attendance management server 300, the correspondence time for each "Correspondence content" can be calculated, so that "Correspondence content" Even if the hourly wage is different, accurate payroll calculation can be performed.
また、順番管理サーバ100から勤怠管理サーバ300に、各順番待ち組の成約の有無の情報を提供することにより、担当者毎の成約率に基づいて、歩合給を算出することができる。
Further, by providing the attendance management server 300 with information on the presence or absence of the closing of each waiting group, it is possible to calculate the commission based on the closing rate for each person in charge.
なお、本発明は、上述した実施形態に限定されるものではなく、本発明の要旨を逸脱しない範囲内において、他の様々な形で実施することができる。このため、上記実施形態はあらゆる点で単なる例示にすぎず、限定的に解釈されるものではない。例えば、上述した各処理ステップは処理内容に矛盾を生じない範囲で任意に順番を変更し、または並列に実行することができる。
The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.
1000…情報処理システム
100…順番管理サーバ
110…管理データベース
120…プロセッサ
200…順番管理端末
210…プロセッサ
215…入力装置
215a…タッチパネル
216…表示装置
220…通信インタフェース
230…記憶資源
300…勤怠管理サーバ
310…プロセッサ
320…通信インタフェース
330…記憶資源
TA1…クライアント管理テーブル
TA2…ステータス管理テーブル
TA3…実績管理テーブル
N…通信ネットワーク
AP1…順番管理アプリケーション 1000 ...information processing system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource 300 ... attendance management server 310 ... Processor 320 ... Communication interface 330 ... Storage resource TA1 ... Client management table TA2 ... Status management table TA3 ... Achievement management table N ... Communication network AP1 ... Order management application
100…順番管理サーバ
110…管理データベース
120…プロセッサ
200…順番管理端末
210…プロセッサ
215…入力装置
215a…タッチパネル
216…表示装置
220…通信インタフェース
230…記憶資源
300…勤怠管理サーバ
310…プロセッサ
320…通信インタフェース
330…記憶資源
TA1…クライアント管理テーブル
TA2…ステータス管理テーブル
TA3…実績管理テーブル
N…通信ネットワーク
AP1…順番管理アプリケーション 1000 ...
Claims (6)
- 施設における順番待ちを管理する順番管理サーバと、
前記施設における従業者の労働時間を管理する勤怠管理サーバと、を備え、
前記順番管理サーバは、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を受けるまでの待ち時間の情報と、前記サービスの提供を開始してから終了するまでの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を前記勤怠管理サーバに提供する労働情報提供部と、を備え、
前記勤怠管理サーバは、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報に基づいて、担当者毎に対応時間を集計する労働時間集計部と、
集計された対応時間に基づいて、各担当者の給与を計算する給与計算部と、を備えた情報処理システム。 An order management server that manages order waiting in the facility;
An attendance management server that manages the working hours of employees in the facility;
The order management server is
Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service An order management information storage unit that holds information specifying a person in charge who has provided the service;
A labor information providing unit which provides the attendance management server with information on the response time and information specifying the person in charge for each queue.
The attendance management server is
A working time counting unit that counts the response time for each person in charge based on the information on the response time and information specifying the person in charge for each queue group;
An information processing system comprising: a payroll calculation unit that calculates the salary of each person in charge based on the collected response time. - 前記順番管理情報記憶部は、
前記サービスの種類の情報を保持し、
前記労働情報提供部は、
前記勤怠管理サーバに、各順番待ち組についての、前記サービスの種類の情報を提供し、
前記労働時間集計部は、
各担当者について、サービスの種類毎の対応時間を集計し、
前記給与計算部は、
サービスの種類毎の対応時間に基づいて、各担当者の給与を計算する、請求項1に記載の情報処理システム。 The order management information storage unit is
Hold information on the type of service,
The labor information provider unit
Providing the service management server with information on the type of service for each queue;
The working time counting unit
For each person in charge, calculate the response time for each service type,
The salary calculation unit
The information processing system according to claim 1, wherein the salary of each person in charge is calculated based on the response time for each type of service. - 前記順番管理情報記憶部は、
前記サービスの提供による成果の情報を保持し、
前記労働情報提供部は、
前記勤怠管理サーバに、各順番待ち組についての、前記サービスの提供による成果の情報を提供し、
前記給与計算部は、
各順番待ち組についての、前記サービスの提供による成果の情報に基づいて、各担当者の歩合給を計算する、請求項1または2に記載の情報処理システム。 The order management information storage unit is
Hold information on the outcome of the service provision,
The labor information provider unit
Providing the attendance management server with information on the outcome of the provision of the service for each queue.
The salary calculation unit
The information processing system according to claim 1 or 2, wherein a commission on each person in charge is calculated based on information on the result of the provision of the service for each queue. - 施設における順番待ちを管理する順番管理サーバと、
前記施設における従業者の労働時間を管理する勤怠管理サーバと、を備え、
前記順番管理サーバは、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を開始した時刻までの待ち時間の情報と、前記サービスの提供を開始した時刻から終了した時刻までの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を定期的に前記勤怠管理サーバに送信する労働情報提供部と、を備え、
前記勤怠管理サーバは、
受信した各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報に基づいて、担当者毎に対応時間を集計する労働時間集計部と、
集計された対応時間に基づいて、各担当者の給与を計算する給与計算部と、を備えた情報処理システム。 An order management server that manages order waiting in the facility;
An attendance management server that manages the working hours of employees in the facility;
The order management server is
Information about the waiting time from the registration of the waiting queue to the time when the provision of the service was started and the corresponding time from the time when the provision of the service was started to the time when the service was started And an order management information storage unit that holds information on the person who provided the service and the information on
A labor information provider that periodically transmits, to the attendance management server, the information on the response time and the information for identifying the person in charge for each queue.
The attendance management server is
A working time counting unit that counts the response time for each person in charge based on the information on the response time and information specifying the person in charge for each of the queue groups received;
An information processing system comprising: a payroll calculation unit that calculates the salary of each person in charge based on the collected response time. - 施設における順番待ちを管理する順番管理装置であって、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を受けるまでの待ち時間の情報と、前記サービスの提供を開始してから終了するまでの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を勤怠管理サーバに提供する労働情報提供部と、を備えた順番管理装置。 It is a turn management device that manages turn waiting in a facility,
Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service An order management information storage unit that holds information specifying a person in charge who has provided the service;
An order management apparatus comprising: a labor information providing unit which provides information on the response time and information specifying the person in charge about each waiting group to an attendance management server. - 施設における順番待ちを管理するコンピュータを、
前記施設においてサービスを受ける順番待ち組について、順番待ちを登録してから前記サービスの提供を受けるまでの待ち時間の情報と、前記サービスの提供を開始してから終了するまでの対応時間の情報と、前記サービスの提供を行った担当者を特定する情報と、を保持する順番管理情報記憶部と、
各順番待ち組についての、前記対応時間の情報と前記担当者を特定する情報を勤怠管理サーバに提供する労働情報提供部と、して機能させるプログラム。 The computer that manages the waiting in the facility,
Information about the waiting time from the registration of the waiting for the reception of the service to the reception of the service in the facility to the reception of the service in the facility, and the information on the response time from the start to the end of the provision of the service An order management information storage unit that holds information specifying a person in charge who has provided the service;
A program that functions as a labor information providing unit that provides the attendance management server with information on the response time and information on the person in charge for each queue.
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JP2017249599A JP2019114209A (en) | 2017-12-26 | 2017-12-26 | Information processing system, turn management device, and program |
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Citations (4)
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JPH1196212A (en) * | 1997-09-18 | 1999-04-09 | Fujitsu Ltd | Percentage pay management system, and recording medium stored with program for executing processing of the system by computer |
JP2002269237A (en) * | 2001-03-12 | 2002-09-20 | Id Systems:Kk | Nursing care service transmitting/receiving system |
JP2013149032A (en) * | 2012-01-18 | 2013-08-01 | Seiryo Electric Corp | System, device, method and program for controlling waiting order |
JP2017174096A (en) * | 2016-03-23 | 2017-09-28 | 株式会社リクルートホールディングス | System, method and program for proposing responder |
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Patent Citations (4)
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JPH1196212A (en) * | 1997-09-18 | 1999-04-09 | Fujitsu Ltd | Percentage pay management system, and recording medium stored with program for executing processing of the system by computer |
JP2002269237A (en) * | 2001-03-12 | 2002-09-20 | Id Systems:Kk | Nursing care service transmitting/receiving system |
JP2013149032A (en) * | 2012-01-18 | 2013-08-01 | Seiryo Electric Corp | System, device, method and program for controlling waiting order |
JP2017174096A (en) * | 2016-03-23 | 2017-09-28 | 株式会社リクルートホールディングス | System, method and program for proposing responder |
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