WO2019119863A1 - 呼叫处理方法及设备 - Google Patents

呼叫处理方法及设备 Download PDF

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Publication number
WO2019119863A1
WO2019119863A1 PCT/CN2018/102983 CN2018102983W WO2019119863A1 WO 2019119863 A1 WO2019119863 A1 WO 2019119863A1 CN 2018102983 W CN2018102983 W CN 2018102983W WO 2019119863 A1 WO2019119863 A1 WO 2019119863A1
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WIPO (PCT)
Prior art keywords
call
button
help
detected
audio file
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PCT/CN2018/102983
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English (en)
French (fr)
Inventor
刘涛
解飞
马家领
吴咏嚎
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科大讯飞股份有限公司
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Publication of WO2019119863A1 publication Critical patent/WO2019119863A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72418—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting emergency services
    • H04M1/72424—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting emergency services with manual activation of emergency-service functions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72454—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions

Definitions

  • the embodiments of the present invention relate to the field of communications technologies, and in particular, to a call processing method and device.
  • the help-seeking method provided by the related technology is usually through the one-button calling function of the smart device, that is, by dialing a pre-set call-to-call call by one button, thereby making an emergency call for external assistance. Because the call for help through the one-touch call function, the waiting tone in the call and the call tone after the call will be played through the speaker, and in some cases the sound played may be heard by criminals, thus giving Helping people causes irreparable damage.
  • embodiments of the present invention provide a call processing method and apparatus that overcome the above problems or at least partially solve the above problems.
  • a call processing method comprising:
  • the trigger communication module sends a call request according to the preset called number
  • the salvage audio data is transmitted such that the communication terminal corresponding to the called number receives the salvage audio data.
  • the method provided by the embodiment of the present invention when the emergency call trigger signal is detected, triggers the communication module to send a call request according to the preset called number.
  • Get the help audio file read the help audio data in the rescue audio file, and set the current call state to the mute state.
  • the salvage audio data is transmitted, so that the communication terminal corresponding to the called number receives the salvage audio data.
  • the call state of the rescuer can be set to a mute state, and the communication terminal corresponding to the called number can play the rescue audio data, thereby ensuring the concealment of the rescuer when calling for help. Therefore, the safety of the rescuer can be guaranteed as much as possible.
  • obtaining the rescue audio file includes:
  • the method further includes:
  • Detecting the first button if the detecting is that the user performs the first preset operation on the first button, determining to detect the emergency call trigger signal;
  • the sliding zone is detected, and if it is detected that the user performs a sliding operation on the sliding zone, it is determined that the emergency call triggering signal is detected.
  • determining that the emergency call trigger signal is detected includes:
  • the first preset operation is a press operation or a click operation.
  • the method further includes:
  • the second button is detected. If the detection is that the user performs the second preset operation on the second button, the current call state is set to the normal call state.
  • a call processing device comprising:
  • a device body and a processor and a communication module disposed in the device body, and the processor and the communication module are connected;
  • the processor is configured to: when the emergency call trigger signal is detected, trigger the communication module to send a call request according to the preset called number; obtain the help audio file, read the help audio data in the rescue audio file, and use the current call state Set to a mute state; and, after detecting that the call connection is successfully established, sending the salvage audio data, so that the communication terminal corresponding to the called number receives the salvage audio data;
  • the communication module is configured to send a call request, and the call request carries at least the called number.
  • the device further includes a storage module, configured to store the rescue audio file or user information; correspondingly, the processor is further configured to:
  • the device body is further provided with a first button; correspondingly, the processor is further configured to: use the first button Performing detection, if the detection is that the user performs the first preset operation on the first button, determining that the emergency call trigger signal is detected; or
  • the device body is further provided with a sliding area; correspondingly, the processor is further configured to: detect the sliding area, and if the detecting is that the user performs a sliding operation on the sliding area, determine that the emergency call triggering signal is detected.
  • the processor is further configured to: if detecting that the user performs the first preset operation on the first button, and the first preset If the operation duration is greater than the preset threshold, it is determined that the emergency call trigger signal is detected.
  • the first preset operation is a press operation or a click operation.
  • the device body is further provided with a second button; correspondingly, the processor is further configured to: use the second button The detection is performed, and if the detection is that the user performs the second preset operation on the second button, the current call state is set to the normal call state.
  • the device body is further provided with an indicator light; correspondingly, the processor is further configured to: after detecting that the call connection is successfully established, The status of the indicator light is controlled according to a preset rule to prompt the user to establish a successful call connection.
  • FIG. 1 is a schematic flowchart diagram of a call processing method according to an embodiment of the present invention
  • FIG. 2 is a block diagram of a call processing device according to an embodiment of the present invention.
  • FIG. 3 is a block diagram of another call processing device according to an embodiment of the present invention.
  • FIG. 4 is a block diagram of still another call processing device according to an embodiment of the present invention.
  • the present invention provides a call processing method, which is not safe enough for people to use the one-button calling function for help.
  • the method can be applied to a terminal, such as a common mobile terminal, a mobile phone, a tablet computer, and a smart watch.
  • a specific application device such as a handheld translator and a camera that are carried by people when going abroad.
  • the scope of the method is not specifically limited in the embodiment of the present invention.
  • the device applicable to the method in the embodiment of the present invention is a translation machine
  • the execution subject of the method is a processor in the translation machine
  • the user using the translation machine is a rescuer as an example
  • the call processing method provided by the embodiment of the present invention is provided. Be explained.
  • the method includes: 101. If an emergency call trigger signal is detected, triggering the communication module to send a call request according to a preset called number; 102, obtaining a rescue audio file, and reading the help audio in the rescue audio file. Data, and setting the current call state to a mute state; 103. After detecting that the call connection is successfully established, sending the help audio data, so that the communication terminal corresponding to the called number receives the help audio data.
  • the emergency call trigger signal can be triggered by the rescuer through the translator.
  • the trigger mode can be triggered by a button on the translator, that is, by a gesture operation of pressing. Of course, it can also be triggered by other gestures, such as a sliding gesture, etc., which is not specifically limited in this embodiment of the present invention.
  • the communication module may be included in the translation machine. When the processor detects the emergency call trigger signal, the internal communication module may send a call request according to the preset called number.
  • the called number can be set by the helper, such as the contact information of the relatives and friends, and can also be a fixed SOS emergency contact number, which is not specifically limited in the embodiment of the present invention.
  • the rescue audio file can be obtained, the help audio data in the rescue audio file is read, and the current call state is set to be mute. status.
  • the information about the helper and the location information of the helper are carried in the data of the present invention.
  • the embodiment of the present invention does not specifically limit this.
  • the call state can generally include a call state in the handset mode and a call state in the speaker mode.
  • the call state in the speaker mode can be set to the mute state, so that the dialing device or terminal used by the calling party (ie, the helper) during the call (such as translation) The machine will not make any sound, that is, it will not issue the waiting tone generated when the call is made and the call tone generated after the call connection is successfully established, thus ensuring the concealment of the rescuer when calling for help.
  • the rescuer cannot make a sound, in order to enable the called party corresponding to the called number to know that the rescuer is in danger, after the call connection is successfully established, the current situation of the rescuer needs to be notified by means of voice broadcast. Therefore, in step 102, the rescue audio file can be obtained, and the salvage audio data in the rescue audio file is read, so as to subsequently send the help audio data to the communication terminal corresponding to the called number.
  • the called party corresponding to the called number can hear the segment of the rescue audio data.
  • the state of the speaker is set to the mute state, and the microphone of the translator is not turned off, so that the called party can continue to ask for help on the side after listening to the data for the rescue.
  • the sound is monitored. When you hear the voice of a criminal or hear some other sound, you can extract information from the sound you hear for assistance.
  • the processor may send the help audio data through the communication module. Specifically, the processor may first send the SOA data to the intermediate base station or the server, and then send the data to the communication terminal corresponding to the called number by the intermediate base station or the server, which is not specifically limited in this embodiment of the present invention. After the communication terminal corresponding to the called number receives the help-seeking audio, the called party corresponding to the called number can hear the help-seeking sound, so that the called party corresponding to the called number can know that the rescuer is in danger and waits for rescue. There is no need to ask for help in language communication.
  • the method provided by the embodiment of the present invention when the emergency call trigger signal is detected, triggers the communication module to send a call request according to the preset called number.
  • Get the help audio file read the help audio data in the rescue audio file, and set the current call state to the mute state.
  • the salvage audio data is transmitted, so that the communication terminal corresponding to the called number receives the salvage audio data.
  • the current call state of the caller can be set to a mute state, and the helper audio data can be received by the communication terminal corresponding to the called number, thereby ensuring the concealment of the helper when calling for help. Therefore, the safety of the rescuer can be guaranteed as much as possible.
  • an embodiment of the present invention further provides a method for obtaining a rescue audio file.
  • the method includes: obtaining a rescue audio file stored in the storage module; or acquiring current location information and user information stored in the storage module, and generating a rescue audio file according to the user information and the location information.
  • the GPS module may be built in the translation machine to determine the current location information, which is not specifically limited in the embodiment of the present invention.
  • a storage module can be built in the translation machine to store the user information of the rescuer.
  • the user information may include a name and a phone number of the helper.
  • the user information may be stored in a preset directory in the storage module, which is not specifically limited in this embodiment of the present invention.
  • the user information is the name of the user and the current location of the user, for example, the user name is A and the current location information is “666 Wangjiang West Road, Hefei City, Anhui province”.
  • the help text data generated according to the user's name and the current location information such as "A emergencies in the vicinity of No. 666, Wangjiang West Road, Hefei, Anhui province, requesting rescue", of course, may also generate other help text data, which is in the embodiment of the present invention. This is not specifically limited. For example, “A is very dangerous now, and the address is near 666 Wangjiang West Road, Hefei City, Anhui province, requesting rescue.” After the salvage text data is obtained, the salvage text data can be synthesized into a salvage audio file.
  • the above process is mainly for the process of generating a rescue audio file.
  • the rescuer triggers the emergency call trigger signal and then synthesizes the rescue audio file, the rescue time may be delayed when the rescuer encounters a danger. Therefore, in order to further protect the safety of the rescuer, the processor can generate a rescue audio file and store the rescue audio file in the storage module before the emergency call trigger signal is detected. After the emergency call triggering signal is detected, the salvage audio file can be obtained from the preset directory without being temporarily generated. This embodiment of the present invention does not specifically limit this.
  • the timing of the processor automatically generating the rescue audio file may be when the location of the rescuer is detected, that is, Each time after detecting the change of the position of the rescuer, the rescued audio file is automatically generated based on the current location information after the change of the caller's location and the user information of the rescuer.
  • the processor may automatically generate the rescue audio file according to the preset period, that is, collect the current location information of the rescuer at a fixed time, and generate a rescue audio file according to the collected current location information and the user information of the rescuer. .
  • the method provided by the embodiment of the present invention obtains the rescue audio file stored in the storage module, or obtains the current location information and the user information stored in the storage module, and generates a rescue audio file according to the user information and the location information, thereby
  • the called party provides a basis for broadcasting the distress information.
  • the rescue audio file can be automatically generated before the emergency call trigger signal is detected, instead of waiting for the emergency call trigger signal to be detected, the helper can obtain time for the external help to further protect the safety of the rescuer.
  • an embodiment of the present invention further provides a method for detecting an emergency call trigger signal.
  • the method includes: detecting the first button, if the detecting is that the user performs the first preset operation on the first button, determining to detect the emergency call trigger signal; or detecting the sliding area, if the detecting is that the user is sliding The sliding operation is performed on the area, and it is determined that the emergency call trigger signal is detected.
  • the first button may be a physical button disposed on the translation machine body, or may be a virtual button in the operation interface displayed by the translator, which is not specifically limited in the embodiment of the present invention.
  • the first preset operation may be a gesture operation, such as pressing and clicking, and the like, which is not specifically limited in the embodiment of the present invention.
  • the sliding area may be an entity sensing area on the translation machine body, or may be a virtual sensing area in the operation interface displayed by the translation machine, which is not specifically limited in the embodiment of the present invention. Taking the sliding area as the physical sensing area on the translation machine body as an example, if the sliding operation of the user on the physical sensing area is detected, it is determined that the emergency call triggering signal is detected.
  • the embodiment of the present invention further provides a method for detecting an emergency call trigger signal.
  • the method includes determining that an emergency call trigger signal is detected if the detecting is that the user performs the first preset operation on the first button and the first preset operation duration is greater than the preset threshold.
  • the preset threshold may be set according to requirements, which is not specifically limited in the embodiment of the present invention. For example, when the first button is the SOS emergency button, the first preset operation is the pressing operation, and the preset threshold is 3 seconds, when the detection is that the rescuer performs the pressing operation on the SOS emergency button and the pressing operation lasts longer than 3 seconds, , it is determined that an emergency call trigger signal is detected.
  • the first preset operation is a pressing operation or a clicking operation.
  • the first button is a physical button
  • the first preset operation may be a pressing operation.
  • the first button is a virtual button
  • the first preset operation is a click operation.
  • the embodiment of the present invention further provides a method for setting a current call state, including: setting a current call state to a mute state by using a preset mute interface function.
  • the AudioManager object can be obtained first, and then the mute interface function under the AudioManager object, that is, the setSpeakerphoneOn(boolean) method, is set, and the current call is set by setting the parameter boolean to false.
  • the status is set to mute.
  • the helper may have an opportunity to talk to the called party to provide more information.
  • the embodiment of the present invention further provides a setting current.
  • the method of the call state includes: detecting the second button, and if the detecting is that the user performs the second preset operation on the second button, setting the current call state to the normal call state.
  • the second button may be a physical button disposed on the translation machine body, or may be a virtual button in the operation interface displayed by the translator, which is not specifically limited in the embodiment of the present invention.
  • the second preset operation may be a gesture operation, such as pressing and clicking, and the like, which is not specifically limited in this embodiment of the present invention.
  • the method provided by the embodiment of the present invention sets the current call state to a normal call state after detecting that the user performs the second preset operation on the second button. Since the caller has the opportunity to make a call with the called party, the current call state can be adjusted to the normal call state to make a call, so as to provide more information for the rescue. Therefore, the safety of the people who are seeking help is further guaranteed.
  • an embodiment of the present invention provides a call processing device, where the call processing device is configured to perform the call processing method provided in the foregoing method embodiment.
  • the call processing device provided by the embodiment of the present invention may be a mobile terminal, such as a mobile phone, a tablet computer, a smart watch, or the like.
  • it can also be a specific application device, such as a translation machine and a camera, etc., and the embodiment of the present invention does not specifically limit the type of the call processing device.
  • the device includes: a device body 201, and a processor 202 and a communication module 203 disposed in the device body 201.
  • the processor 202 and the communication module 203 are connected.
  • the processor 202 is configured to: when the emergency call trigger signal is detected, trigger the communication module 203 to send a call request according to the preset called number; obtain the help audio file, and read the help audio data in the rescue audio file, and the current The call state is set to a mute state; and, after detecting that the call connection is successfully established, the salvage audio data is sent, so that the communication terminal corresponding to the called number receives the help audio data;
  • the communication module 203 is configured to send a call request to the outside, and the call request carries at least the called number.
  • the emergency call triggering signal may be triggered by the helper by the device body 201, and the triggering mode may be triggered by a button on the device body 201, that is, triggered by a gesture operation of pressing. Of course, it can also be triggered by other gestures, such as a sliding gesture, etc., which is not specifically limited in this embodiment of the present invention.
  • the called number can be set by the helper, and the contact number of the friend and the friend can also be a fixed SOS emergency contact number, which is not specifically limited in the embodiment of the present invention.
  • the communication module 203 can be disposed inside the device body 201. When the call processing device detects the emergency call trigger signal, the internal communication module 203 can send a call request according to the preset called number.
  • the processor 202 can obtain the help audio file, read the help audio data in the rescue audio file, and the current call state. Set to mute.
  • the information about the helper and the location information of the helper are carried in the data of the present invention.
  • the embodiment of the present invention does not specifically limit this.
  • the call state can generally include a call state in the handset mode and a call state in the speaker mode. When the current call state is set to the mute state, the call state in the speaker mode can be set to the mute state, so that the call processing device used by the dialing party (ie, the helper) does not emit any sound during the call.
  • the waiting tone generated when the call is made and the call tone generated after the call connection is successfully established will not be issued, thereby ensuring the concealment of the rescuer when calling for help.
  • the rescuer cannot make a sound, in order to enable the called party corresponding to the called number to know that the rescuer is in danger, after the call connection is successfully established, the current situation of the rescuer needs to be notified by means of voice broadcast. Therefore, the rescue audio file can be obtained, and the salvage audio data in the rescue audio file is read, so as to subsequently send the help audio data to the communication terminal corresponding to the called number.
  • the called party corresponding to the called number can hear the segment of the rescue audio data.
  • the state of the speaker is set to the mute state, and the microphone of the translator is not turned off, so that the called party can continue to ask for help on the side after listening to the data for the rescue.
  • the sound is monitored. When you hear the voice of a criminal or hear some other sound, you can extract information from the sound you hear for assistance.
  • the processor 202 can send the rescue audio data through the communication module 203.
  • the call processing device may send the help audio data to the intermediate base station or the server by using the processor 202, and then send the data to the communication terminal corresponding to the called number by the intermediate base station or the server, which is not used by the embodiment of the present invention. Specifically limited.
  • the communication terminal corresponding to the called number can hear the call for help, so that the called party corresponding to the called number can know that the rescuer is in danger and wait for rescue. Without asking for help to communicate in language.
  • the triggering communication module 203 sends a call request according to the preset called number.
  • the processor 202 obtains the help audio file, reads the help audio data in the rescue audio file, sets the current call state to the mute state, and, after detecting that the call connection is successfully established, sends the help audio data, so that the called number corresponds to
  • the communication terminal receives the help audio data.
  • the current call state of the caller can be set to a mute state, and the helper audio data can be received by the communication terminal corresponding to the called number, thereby ensuring the concealment of the helper when calling for help. Therefore, the safety of the rescuer can be guaranteed as much as possible.
  • the device further includes: a storage module 204; a storage module 204, configured to store a rescue audio file or user information; correspondingly, the processor 202, further The method is: acquiring a rescue audio file stored in the storage module; or acquiring current location information and user information stored in the storage module, and generating a rescue audio file according to the user information and the location information.
  • the processor 202 is coupled to the storage module 204 such that the processor 202 can obtain the rescue audio file or user information stored in the storage module 204.
  • the user information may include a name and a phone number of the helper.
  • the user information may be stored in a preset directory in the storage module 204, which is not specifically limited in this embodiment of the present invention.
  • the processor 202 may generate a help text data according to the user information and the location information, and synthesize the help text data into a help audio file through a voice synthesis model.
  • the user information is the user name and the current location of the user, for example, the user name is A and the current location information is “666 Wangjiang West Road, Hefei City, Anhui province”.
  • the help text data is generated as “A emergency situation occurs near 666 Wangjiang West Road, Hefei City, Anhui province, requesting rescue”.
  • other help text data may also be generated, which is in the embodiment of the present invention. No specific limitation. For example, “A is very dangerous now, and the address is near 666 Wangjiang West Road, Hefei City, Anhui province, requesting rescue.”
  • the salvage text data can be synthesized into a salvage audio file.
  • the above process is mainly for the process of generating a rescue audio file.
  • the rescuer triggers the emergency call trigger signal and then synthesizes the rescue audio file, the rescue time may be delayed when the rescuer encounters a danger. Therefore, in order to further protect the safety of the rescuer, the processor 202 may generate a rescue audio file and store the help audio file in the storage module 204 before detecting the emergency call trigger signal, that is, the rescuer may generate the rescue audio file before encountering the danger.
  • the salvage audio file can be obtained from the preset directory without temporary generation, which is not specifically limited in the embodiment of the present invention.
  • the timing at which the processor 202 automatically generates the rescue audio file may be changed when the location of the rescuer is detected. That is, each time after detecting the change of the position of the rescuer, the rescued audio file is automatically generated based on the current location information after the change of the caller's location and the user information of the rescuer.
  • the processor 202 may automatically generate a rescue audio file according to a preset period, that is, collect the current location information of the rescuer at a fixed time, and generate a rescue audio according to the collected current location information and the user information of the rescuer. file.
  • the processor 202 obtains the rescue audio file stored in the storage module 204, or acquires current location information and user information stored in the storage module, and generates a rescue audio file according to the user information and the location information. This provides a basis for subsequent reporting of the distress message to the called party.
  • the processor 202 can automatically generate the rescue audio file before detecting the emergency call trigger signal, instead of waiting until the emergency call trigger signal is detected, it can generate time for the rescuer to seek help, and further protect the safety of the rescuer. .
  • the call processing device may further include: a GPS module 205; the GPS module 205 is connected to the processor 202; and the GPS module 205.
  • the current location information is determined.
  • the processor 202 is further configured to: acquire current location information determined by the GPS module 205.
  • the device body 201 is further provided with a first button; correspondingly, the processor 202 is further configured to: detect the first button, and if the detection is that the user is the first When the button performs the first preset operation, it is determined that the emergency call trigger signal is detected; or,
  • the device body is further provided with a sliding area; correspondingly, the processor is further configured to: detect the sliding area, and if the detecting is that the user performs a sliding operation on the sliding area, determine that the emergency call trigger signal is detected
  • the first button may be a physical button disposed on the device body 201, or may be a virtual button in the operation interface displayed by the call processing device, which is not specifically limited in this embodiment of the present invention.
  • the first preset operation may be a gesture operation, such as pressing and clicking, and the like, which is not specifically limited in the embodiment of the present invention.
  • the sliding area may be an entity sensing area on the device body 201, or may be a virtual sensing area in the operation interface displayed on the display screen of the device body 201, which is not specifically limited in this embodiment of the present invention.
  • the sliding area as the physical sensing area on the device body 201 as an example, if the sliding operation of the user on the physical sensing area is detected, it is determined that the emergency call triggering signal is detected.
  • the processor 202 is further configured to: if the detection is that the user performs the first button on the first button When the preset operation is performed and the first preset operation duration is greater than the preset threshold, it is determined that the emergency call trigger signal is detected.
  • the preset threshold may be set according to requirements, which is not specifically limited in the embodiment of the present invention. For example, when the first button is the SOS emergency button, the first preset operation is the pressing operation, and the preset threshold is 3 seconds, when the detection is that the rescuer performs the pressing operation on the SOS emergency button and the pressing operation lasts longer than 3 seconds, , it is determined that an emergency call trigger signal is detected.
  • the first preset operation is a pressing operation or a clicking operation.
  • the first button is a physical button
  • the first preset operation may be a pressing operation.
  • the first button is a virtual button
  • the first preset operation is a click operation.
  • the processor 202 can set the current call state to the mute state by using the preset mute interface function. For example, if the operating system used by the call processing device is an Android system, the AudioManager object can be obtained first, and then the mute interface function under the AudioManager object, that is, the setSpeakerphoneOn(boolean) method, is set, and the parameter boolean is set to false, thereby The call status is set to mute.
  • the operating system used by the call processing device is an Android system
  • the AudioManager object can be obtained first, and then the mute interface function under the AudioManager object, that is, the setSpeakerphoneOn(boolean) method, is set, and the parameter boolean is set to false, thereby The call status is set to mute.
  • the helper may have a chance to talk with the called party to provide more information
  • the device body 201 is further provided with a second button;
  • the processor 202 is further configured to: detect the second button, and if the detection is that the user performs the second preset operation on the second button, set the current call state to the normal call state.
  • the second button may be a physical button that is disposed on the body of the translator, and may also be a virtual button in the operation interface displayed by the translator, which is not specifically limited in the embodiment of the present invention.
  • the second preset operation may be a gesture operation, such as pressing and clicking, and the like, which is not specifically limited in this embodiment of the present invention. Taking the second button as the volume up button and the second preset operation as the pressing operation, when the processor 202 detects that the rescuer has performed a pressing operation on the volume up button, the current call state is set to the normal call state.
  • the processor 202 sets the current call state to a normal call state after detecting that the user performs the second preset operation on the second button. Since the caller has the opportunity to make a call with the called party, the current call state can be adjusted to the normal call state to make a call, so as to provide more information for the rescue. Therefore, the safety of the people who are seeking help is further guaranteed.
  • the device body 201 is further provided with an indicator light; correspondingly, the processor 202 is further configured to: when the call is detected After the connection is successfully established, the status of the indicator light is controlled according to the preset rule to prompt the user to establish a successful call connection.

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  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
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  • Business, Economics & Management (AREA)
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  • Environmental & Geological Engineering (AREA)
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Abstract

本发明实施例提供一种呼叫处理方法及设备，属于通信技术领域。该方法包括：若检测到紧急呼叫触发信号，则触发通信模块根据预先设定的被叫号码发送呼叫请求；获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态；在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码对应的通信终端接收求救音频数据。由于在呼叫连接建立成功后，可设置求救人的通话状态为静音状态，且可由被叫号码对应的通信终端接收求救音频数据，从而可保证求救人向外求救时的隐蔽性。因此，能尽可能地保障求救人的安全。

Description

呼叫处理方法及设备
交叉引用
本申请引用于2017年12月20日提交的专利名称为“呼叫处理方法及设备”的第2017113842073号中国专利申请，其通过引用被全部并入本申请。
技术领域
本发明实施例涉通信技术领域，更具体地，涉及一种呼叫处理方法及设备。
背景技术
近年来，随着经济全球化发展，出国旅游和交流机会日益增多，人身安全的重要性日益凸显。人们在一些紧急情况下，如面临人身安全或者健康安全时，可能需要对外求救，尤其是对于人身安全。人们在遇到人身安全时，相关技术中提供的求救方法通常是通过智能设备的一键呼叫功能，也即通过一键拨打预先设置好的求救电话，从而对外紧急求救。由于在通过一键呼叫功能对外求救时，电话拨通中的等待音以及接通后的通话音都会通过扬声器播放出来，而在一些场合下播放出来的声音可能会被犯罪分子听到，从而给求救人造成无法挽回的损失。
发明内容
为了解决上述问题，本发明实施例提供一种克服上述问题或者至少部分地解决上述问题的呼叫处理方法及设备。
根据本发明实施例的第一方面，提供了一种呼叫处理方法，该方法包括：
若检测到紧急呼叫触发信号，则触发通信模块根据预先设定的被叫号码发送呼叫请求；
获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态；
在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码 对应的通信终端接收求救音频数据。
本发明实施例提供的方法，通过在检测到紧急呼叫触发信号时，则触发通信模块根据预先设定的被叫号码发送呼叫请求。获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态。在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码对应的通信终端接收求救音频数据。由于在呼叫连接建立成功后，可设置求救人的通话状态为静音状态，且可由被叫号码对应的通信终端播放求救音频数据，从而可保证求救人向外求救时的隐蔽性。因此，能尽可能地保障求救人的安全。
结合第一方面的第一种可能的实现方式，在第二种可能的实现方式中，获取求救音频文件包括：
获取存储模块内存储的求救音频文件；或者，
获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件。
结合第一方面的第一种或第二种可能的实现方式，在第三种可能的实现方式中，该方法还包括：
对第一按键进行检测，若检测获知用户对第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，
对滑动区进行检测，若检测获知用户在滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号。
结合第一方面的第三种可能的实现方式，在第四种可能的实现方式中，若检测获知用户对第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号，包括：
若检测获知用户对第一按键执行了第一预设操作、且第一预设操作持续时间大于预设阈值，则确定检测到紧急呼叫触发信号。
结合第一方面的第三种可能的实现方式，在第五种可能的实现方式中，第一预设操作为按压操作或点击操作。
结合第一方面的第一种或第二种可能的实现方式，在第六种可能的实现方式中，该方法还包括：
对第二按键进行检测，若检测获知用户对第二按键执行了第二预设操 作，则将当前通话状态设置为正常通话状态。
根据本发明实施例的第二方面，提供了一种呼叫处理设备，该设备包括：
设备本体，以及设置在设备本体内的处理器和通信模块，处理器和通信模块连接；
处理器，用于当检测到紧急呼叫触发信号时，则触发通信模块根据预先设定的被叫号码发送呼叫请求；获取求救音频文件，读取求救音频文件中的求救音频数据，将当前通话状态设置为静音状态；以及，在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码对应的通信终端接收求救音频数据；
通信模块，用于向外发送呼叫请求，呼叫请求至少携带有被叫号码。
结合第二方面的第一种可能的实现方式，在第二种可能的实现方式中，该设备还包括存储模块，用于存储求救音频文件或用户信息；相应地，处理器，还用于：
获取存储模块内存储的求救音频文件；或者，获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件。
结合第二方面的第一种或第二种可能的实现方式，在第三种可能的实现方式中，设备本体上还设置有第一按键；相应地，处理器还用于：对第一按键进行检测，若检测获知用户对第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，
设备本体上还设置有滑动区；相应地，处理器还用于：对滑动区进行检测，若检测获知用户在滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号。
结合第二方面的第三种可能的实现方式，在第四种可能的实现方式中，处理器还用于：若检测获知用户对第一按键执行了第一预设操作、且第一预设操作持续时间大于预设阈值，则确定检测到紧急呼叫触发信号。
结合第二方面的第三种可能的实现方式，在第五种可能的实现方式中，第一预设操作为按压操作或点击操作。
结合第二方面的第一种或第二种可能的实现方式，在第六种可能的实 现方式中，设备本体上还设置有第二按键；相应地，处理器还用于：对第二按键进行检测，若检测获知用户对第二按键执行了第二预设操作，则将当前通话状态设置为正常通话状态。
结合第二方面的第一种可能的实现方式，在第七种可能的实现方式中，设备本体上还设置有指示灯；相应地，处理器还用于：在检测到呼叫连接建立成功后，按照预设规则控制指示灯的状态，以提示用户呼叫连接建立成功。
应当理解的是，以上的一般描述和后文的细节描述是示例性和解释性的，并不能限制本发明实施例。
附图说明
图1为本发明实施例的一种呼叫处理方法的流程示意图；
图2为本发明实施例的一种呼叫处理设备的框图；
图3为本发明实施例的另一种呼叫处理设备的框图；
图4为本发明实施例的再一种呼叫处理设备的框图。
具体实施方式
下面结合附图和实施例，对本发明实施例的具体实施方式作进一步详细描述。以下实施例用于说明本发明实施例，但不用来限制本发明实施例的范围。
针对人们使用一键呼叫功能进行求救时不够安全的问题，本发明实施例提供了一种呼叫处理方法。该方法可以应用在终端上，如常见的移动终端，手机、平板电脑及智能手表等。另外，还可以应用在特定应用设备上，如出国时人们随身携带的手持翻译机及相机等，本发明实施例不对该方法适用的范围作具体限定。为了便于理解，本发明实施例以该方法适用的设备为翻译机、该方法的执行主体为翻译机中的处理器，使用翻译机的用户为求救人为例，对本发明实施例提供的呼叫处理方法进行说明。参见图1，该方法包括：101、若检测到紧急呼叫触发信号，则触发通信模块根据预先设定的被叫号码发送呼叫请求；102、获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态；103、在检测到呼叫连接建立成功后，发送求救音频数据， 以使得被叫号码对应的通信终端接收求救音频数据。
在上述步骤101中，紧急呼叫触发信号可由求救人通过翻译机触发。其中，触发方式可以通过翻译机上的按键触发，也即通过按压的手势操作触发。当然，还可以通过其它手势操作触发，如滑动手势等，本发明实施例对此不作具体限定。通信模块可以包含在翻译机的内部，当处理器检测到紧急呼叫触发信号时，可通过内部的通信模块根据预先设定的被叫号码发送呼叫请求。其中，被叫号码可以由求救人自行设定，如亲朋好友的联系方式，还可以为固定的SOS紧急联络号码，本发明实施例对此不作具体限定。
在根据预先设定的呼叫号码对外发送呼叫请求后，为了保证求救人对外求救时的隐蔽性，可获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态。其中，求救音频数据中可携带有求救人的信息以及求救人的位置信息等，本发明实施例对此不作具体限定。通话状态通常可以包括听筒模式下的通话状态及扬声器模式下的通话状态。在将当前通话状态设置为静音状态时，可将扬声器模式下的通话状态设置为静音状态，从而在通话过程中，拨叫方(也即求救人)所使用的拨叫设备或终端(如翻译机)不会发出任何声音，也即不会发出拨叫时产生的等待音以及呼叫连接建立成功后产生的通话音，从而可保证求救人对外求救时的隐蔽性。另外，由于求救人不能发出声音，为了能够让被叫号码对应的被叫方获知求救人处在危险中，从而在呼叫连接建立成功后，需要通过语音播报的方式告知求救人当前的处境。因此，在步骤102中，可获取求救音频文件，并读取求救音频文件中的求救音频数据，以便于后续向被叫号码对应的通信终端发送求救音频数据。
需要说明的是，在向被叫号码对应的通信终端发送求救音频数据后，被叫号码对应的被叫方可以听到该段求救音频数据。由于在上述过程中，是将扬声器的状态设置成了静音状态，而翻译机的麦克风并没有被关掉，从而被叫方在听完该段求救音频数据后，可继续对求救人这边的声音进行监听。当听到犯罪分子的声音时或者听到一些其它声音时，可以从听到的声音中提取信息，以用于辅助救援。
在上述步骤103中，处理器在检测到呼叫连接建立成功后，处理器可通过通信模块发送求救音频数据。具体地，处理器可先将求救音频数据发送至中间基站或服务器，再由中间基站或服务器将求救音频数据发送至被叫号码对应的通信终端，本发明实施例对此不作具体限定。被叫号码对应的通信终端在接收到求救音频后，被叫号码对应的被叫方即可听到求救声，从而被叫号码对应的被叫方可获知求救人处于危险之中并等待救援，而不需要求救人进行语言沟通。
本发明实施例提供的方法，通过在检测到紧急呼叫触发信号时，则触发通信模块根据预先设定的被叫号码发送呼叫请求。获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态。在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码对应的通信终端接收求救音频数据。由于在呼叫连接建立成功后，可设置求救人的当前通话状态为静音状态，且可由被叫号码对应的通信终端接收求救音频数据，从而可保证求救人向外求救时的隐蔽性。因此，能尽可能地保障求救人的安全。
基于上述实施例的内容，作为一种可选实施例，本发明实施例还提供了一种获取求救音频文件的方法。该方法包括：获取存储模块内存储的求救音频文件；或者，获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件。
在上述过程中，翻译机中可内置GPS模块，以确定当前的位置信息，本发明实施例对此不作具体限定。另外，翻译机中可内置存储模块，以存储求救人的用户信息。其中，用户信息可以包括求救人的姓名及电话号码等。另外，用户信息可存储在存储模块中的预设目录下，本发明实施例对此不作具体限定。在获取到当前的位置信息以及用户信息后，可根据用户信息和位置信息生成一个求救文本数据，并通过语音合成模型，将该求救文本数据合成为求救音频文件。
例如，以用户信息为用户姓名及用户当前所处的位置为例，如用户姓名为A且当前的位置信息为“安徽省合肥市望江西路666号”。根据用户姓名与当前的位置信息生成的求救文本数据如“A在安徽省合肥市望江西路666号附近出现紧急情况，请求救援”，当然也可以生成其它的求救文 本数据，本发明实施例对此不作具体限定。例如，“A现在很危险，地址为安徽省合肥市望江西路666号附近，请求救援”。在得到求救文本数据后，可将该求救文本数据合成为求救音频文件。
需要说明的是，上述过程主要为生成求救音频文件的过程。在实际实施时，若等到求救人触发紧急呼叫触发信号，再合成求救音频文件，则在求救人遇到危险时，可能会耽误救援时间。因此，为了进一步保障求救人的安全，处理器在检测到紧急呼叫触发信号之前，即求救人在遇到危险之前，可自行生成求救音频文件，并将求救音频文件存放到存储模块中的预设目录下，从而在检测到紧急呼叫触发信号后，可从预设目录下获取求救音频文件，而不用临时生成，本发明实施例对此不作具体限定。
进一步地，考虑到求救人每次在位置发生变更时，都可能会有潜在危险且随时需要求救，从而处理器自动生成求救音频文件的时机可以为检测到求救人的位置发生变更时，也即每次在检测到求救人的位置发生变更后，根据求救人位置发生变更后的当前位置信息以及求救人的用户信息，自动生成求救音频文件。或者，处理器可按照预设周期自动生成求救音频文件，也即每隔一段固定的时间采集求救人的当前位置信息，并根据采集到的当前位置信息以及求救人的用户信息，生成求救音频文件。
本发明实施例提供的方法，通过获取存储模块内存储的求救音频文件；或者，获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件，从而为后续向被叫方播报求救信息提供了基础。另外，由于可在检测到紧急呼叫触发信号之前自动生成求救音频文件，而非等到检测到紧急呼叫触发信号后再生成，从而可为求救人对外求救争取时间，进一步保障求救人的安全。
基于上述实施例的内容，作为一种可选实施例，本发明实施例还提供了一种检测紧急呼叫触发信号的方法。该方法包括：对第一按键进行检测，若检测获知用户对第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，对滑动区进行检测，若检测获知用户在滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号。
在上述过程中，第一按键可以为设置在翻译机本体上的实体按键，也可以为翻译机所显示的操作界面中的虚拟按键，本发明实施例对此不作具体限定。第一预设操作可以为手势操作，如按压及点击等，本发明实施例对此也不作具体限定。以第一按键为SOS紧急按键、第一预设操作为按压操作为例，当检测获知求救人对SOS紧急按键执行了按压操作时，则确定检测到紧急呼叫触发信号。
滑动区可以为翻译机本体上的实体感应区，也可以为翻译机所显示的操作界面中的虚拟感应区，本发明实施例对此不作具体限定。以滑动区为翻译机本体上的实体感应区为例，若检测到用户在实体感应区上的滑动操作，则确定检测到紧急呼叫触发信号。
基于上述实施例的内容，考虑到第一按键可能会存在被误操作的可能性，从而作为一种可选实施例，本发明实施例还提供了一种检测紧急呼叫触发信号的方法。该方法包括：若检测获知用户对第一按键执行了第一预设操作、且第一预设操作持续时间大于预设阈值，则确定检测到紧急呼叫触发信号。
其中，关于第一按键及第一预设操作的说明可参考上述实施例的内容。预设阈值可根据需求进行设置，本发明实施例对此不作具体限定。以第一按键为SOS紧急按键、第一预设操作为按压操作及预设阈值为3秒为例，当检测获知求救人对SOS紧急按键执行了按压操作且按压操作的持续时长大于3秒时，则确定检测到紧急呼叫触发信号。
基于上述实施例的内容，作为一种可选实施例，第一预设操作为按压操作或点击操作。当第一按键为实体按键时，第一预设操作可以为按压操作。当第一按键为虚拟按键时，第一预设操作为点击操作。
基于上述实施例的内容，作为一种可选实施例，本发明实施例还提供了一种设置当前通话状态的方法，包括：通过预设静音接口函数将当前通话状态设置为静音状态。
以翻译机所使用的操作系统为安卓系统为例，可以先获取AudioManager对象，再调用AudioManager对象下的静音接口函数，也即setSpeakerphoneOn(boolean)方法，通过将参数boolean设置为false，从而将当前通话状态设置为静音状态。
基于上述实施例的内容，考虑到实际场景下求救人可能会有机会与被叫方通话以提供更多的信息，从而作为一种可选实施例，本发明实施例还提供了一种设置当前通话状态的方法，包括：对第二按键进行检测，若检测获知用户对第二按键执行了第二预设操作，则将当前通话状态设置为正常通话状态。
在上述过程中，第二按键可以为设置在翻译机本体上的实体按键，也可以为翻译机所显示的操作界面中的虚拟按键，本发明实施例对此不作具体限定。第二预设操作可以为手势操作，如按压及点击等，本发明实施例对此也不作具体限定。以第二按键为音量增加键、第二预设操作为按压操作为例，当检测获知求救人对音量增加键执行了按压操作时，则将当前通话状态设置为正常通话状态。
本发明实施例提供的方法，通过在检测到用户对第二按键执行了第二预设操作后，则将当前通话状态设置为正常通话状态。由于当求救人存在与被叫方进行通话的机会时，可将当前通话状态调整为正常通话状态以进行通话，以对外提供更多的信息便于救援。因此，进一步保障了求救人的安全。
需要说明的是，上述所有可选实施例，可以采用任意结合形成本发明的可选实施例，在此不再一一赘述。
基于上述实施例的内容，本发明实施例提供了一种呼叫处理设备，该呼叫处理设备用于执行上述方法实施例中提供的呼叫处理方法。本发明实施例提供的呼叫处理设备可以为移动终端，如手机、平板电脑及智能手表等。另外，还可以为特定应用设备，如翻译机及相机等，本发明实施例不对呼叫处理设备的类型作具体限定。参见图2，该设备包括：设备本体201、以及设置在设备本体201内的处理器202和通信模块203，处理器202和通信模块203连接；
处理器202，用于当检测到紧急呼叫触发信号时，则触发通信模块203根据预先设定的被叫号码发送呼叫请求；获取求救音频文件，读取求救音频文件中的求救音频数据，将当前通话状态设置为静音状态；以及，在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号 码对应的通信终端接收求救音频数据；
通信模块203，用于向外发送呼叫请求，呼叫请求至少携带有被叫号码。
其中，紧急呼叫触发信号可由求救人通过设备本体201触发，触发方式可以通过设备本体201上的按键触发，也即通过按压的手势操作触发。当然，还可以通过其它手势操作触发，如滑动手势等，本发明实施例对此不作具体限定。被叫号码可以由求救人自行设定，如亲朋好友的联系方式，还可以为固定的SOS紧急联络号码，本发明实施例对此不作具体限定。通信模块203可以设置在设备本体201的内部，当呼叫处理设备检测到紧急呼叫触发信号时，可通过内部的通信模块203根据预先设定的被叫号码发送呼叫请求。
在根据预先设定的呼叫号码对外发送呼叫请求后，为了保证求救人对外求救时的隐蔽性，处理器202可获取求救音频文件，读取求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态。其中，求救音频数据中可携带有求救人的信息以及求救人的位置信息等，本发明实施例对此不作具体限定。通话状态通常可以包括听筒模式下的通话状态及扬声器模式下的通话状态。在将当前通话状态设置为静音状态时，可将扬声器模式下的通话状态设置为静音状态，从而在通话过程中，拨叫方(也即求救人)所使用的呼叫处理设备不会发出任何声音，也即不会发出拨叫时产生的等待音以及呼叫连接建立成功后产生的通话音，从而可保证求救人对外求救时的隐蔽性。另外，由于求救人不能发出声音，为了能够让被叫号码对应的被叫方获知求救人处在危险中，从而在呼叫连接建立成功后，需要通过语音播报的方式告知求救人当前的处境。因此，可获取求救音频文件，并读取求救音频文件中的求救音频数据，以便于后续向被叫号码对应的通信终端发送求救音频数据。
需要说明的是，在向被叫号码对应的通信终端发送求救音频数据后，被叫号码对应的被叫方可以听到该段求救音频数据。由于在上述过程中，是将扬声器的状态设置成了静音状态，而翻译机的麦克风并没有被关掉，从而被叫方在听完该段求救音频数据后，可继续对求救人这边的声音进行监听。当听到犯罪分子的声音时或者听到一些其它声音时， 可以从听到的声音中提取信息，以用于辅助救援。
处理器202在检测到呼叫连接建立成功后，可通过通信模块203发送求救音频数据。具体地，呼叫处理设备通过处理器202可先将求救音频数据发送至中间基站或服务器，再由中间基站或服务器将求救音频数据发送至被叫号码对应的通信终端，本发明实施例对此不作具体限定。被叫号码对应的通信终端在接收到求救音频数据后，被叫号码对应的被叫方即可听到求救声，从而被叫号码对应的被叫方可获知求救人处于危险之中并等待救援，而不需要求救人进行语言沟通。
本发明实施例提供的设备，通过处理器202在检测到紧急呼叫触发信号时，则触发通信模块203根据预先设定的被叫号码发送呼叫请求。处理器202获取求救音频文件，读取求救音频文件中的求救音频数据，将当前通话状态设置为静音状态；以及，在检测到呼叫连接建立成功后，发送求救音频数据，以使得被叫号码对应的通信终端接收求救音频数据。由于在呼叫连接建立成功后，可设置求救人的当前通话状态为静音状态，且可由被叫号码对应的通信终端接收求救音频数据，从而可保证求救人向外求救时的隐蔽性。因此，能尽可能地保障求救人的安全。
基于上述实施例的内容，作为一种可选实施例，参见图3，该设备还包括：存储模块204；存储模块204，用于存储求救音频文件或用户信息；相应地，处理器202，还用于：获取存储模块内存储的求救音频文件；或者，获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件。
如图3所示，处理器202与存储模块204连接，从而处理器202可获取存储模块204中存储的求救音频文件或用户信息。其中，用户信息可以包括求救人的姓名及电话号码等。另外，用户信息可存储在存储模块204中的预设目录下，本发明实施例对此不作具体限定。处理器202在获取到当前的位置信息以及用户信息后，可根据用户信息和位置信息生成一个求救文本数据，并通过语音合成模型，将该求救文本数据合成为求救音频文件。
例如，以用户信息为用户姓名及用户当前的位置，如用户姓名为A且当前的位置信息为“安徽省合肥市望江西路666号”。根据用户姓名与当 前的位置信息生成求救文本数据为“A在安徽省合肥市望江西路666号附近出现紧急情况，请求救援”，当然，也可以生成其它求救文本数据，本发明实施例对此不作具体限定。例如，“A现在很危险，地址为安徽省合肥市望江西路666号附近，请求救援”。在得到求救文本数据后，可将该求救文本数据合成为求救音频文件。
需要说明的是，上述过程主要为生成求救音频文件的过程。在实际实施时，若等到求救人触发紧急呼叫触发信号，再合成求救音频文件，则在求救人遇到危险时，可能会耽误救援时间。因此，为了进一步保障求救人的安全，处理器202在检测到紧急呼叫触发信号之前，即求救人在遇到危险之前，可自行生成求救音频文件，并将求救音频文件存放到存储模块204中的预设目录下，从而在检测到紧急呼叫触发信号后，可从预设目录下获取求救音频文件，而不用临时生成，本发明实施例对此不作具体限定。
进一步地，考虑到求救人每次在位置发生变更时，都可能会有潜在危险且随时需要求救，从而处理器202自动生成求救音频文件的时机可以为检测到求救人的位置发生变更时，也即每次在检测到求救人的位置发生变更后，根据求救人位置发生变更后的当前位置信息以及求救人的用户信息，自动生成求救音频文件。或者，处理器202可按照预设周期自动生成求救音频文件，也即每隔一段固定的时间采集求救人的当前位置信息，并根据采集到的当前位置信息以及求救人的用户信息，生成求救音频文件。
本发明实施例提供的设备，处理器202通过获取存储模块204内存储的求救音频文件；或者，获取当前的位置信息以及存储模块内存储的用户信息，根据用户信息和位置信息生成求救音频文件，从而为后续向被叫方播报求救信息提供了基础。另外，由于处理器202可在检测到紧急呼叫触发信号之前自动生成求救音频文件，而非等到检测到紧急呼叫触发信号后再生成，从而可为求救人对外求救争取时间，进一步保障求救人的安全。
另外，由于处理器202需要获取当前的位置信息，从而作为一种可选实施例，如图4所示，呼叫处理设备还可以包括：GPS模块205；GPS模 块205与处理器202连接；GPS模块205，用于确定当前的位置信息；相应地，处理器202，还用于：获取GPS模块205确定的当前的位置信息。
基于上述实施例的内容，作为一种可选实施例，设备本体201上还设置有第一按键；相应地，处理器202还用于：对第一按键进行检测，若检测获知用户对第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，
设备本体上还设置有滑动区；相应地，处理器还用于：对滑动区进行检测，若检测获知用户在滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号
在上述过程中，第一按键可以为设置在设备本体201上的实体按键，也可以为呼叫处理设备所显示的操作界面中的虚拟按键，本发明实施例对此不作具体限定。第一预设操作可以为手势操作，如按压及点击等，本发明实施例对此也不作具体限定。以第一按键为SOS紧急按键、第一预设操作为按压操作为例，当检测获知求救人对SOS紧急按键执行了按压操作时，则确定检测到紧急呼叫触发信号。
滑动区可以为设备本体201上的实体感应区，也可以为设备本体201上显示屏所显示的操作界面中的虚拟感应区，本发明实施例对此不作具体限定。以滑动区为设备本体201上的实体感应区为例，若检测到用户在实体感应区上的滑动操作，则确定检测到紧急呼叫触发信号。
基于上述实施例的内容，考虑到第一按键可能会存在被误操作的可能性，从而作为一种可选实施例，处理器202还用于：若检测获知用户对第一按键执行了第一预设操作、且第一预设操作持续时间大于预设阈值，则确定检测到紧急呼叫触发信号。
其中，关于第一按键及第一预设操作的说明可参考上述实施例的内容。预设阈值可根据需求进行设置，本发明实施例对此不作具体限定。以第一按键为SOS紧急按键、第一预设操作为按压操作及预设阈值为3秒为例，当检测获知求救人对SOS紧急按键执行了按压操作且按压操作的持续时长大于3秒时，则确定检测到紧急呼叫触发信号。
基于上述实施例的内容，作为一种可选实施例，第一预设操作为按压操作或点击操作。当第一按键为实体按键时，第一预设操作可以为按 压操作。当第一按键为虚拟按键时，第一预设操作为点击操作。
基于上述实施例的内容，作为一种可选实施例，处理器202在将当前通话状态设置为静音状态时，可通过预设静音接口函数将当前通话状态设置为静音状态。以呼叫处理设备所使用的操作系统为安卓系统为例，可以先获取AudioManager对象，再调用AudioManager对象下的静音接口函数，也即setSpeakerphoneOn(boolean)方法，通过将参数boolean设置为false，从而将当前通话状态设置为静音状态。
基于上述实施例的内容，考虑到实际场景下求救人可能会有机会与被叫方通话以提供更多的信息，从而作为一种可选实施例，设备本体201上还设置有第二按键；相应地，处理器202还用于：对第二按键进行检测，若检测获知用户对第二按键执行了第二预设操作，则将当前通话状态设置为正常通话状态。
其中，第二按键可以为设置在翻译机本体上的实体按键，也可以为翻译机所显示的操作界面中的虚拟按键，本发明实施例对此不作具体限定。第二预设操作可以为手势操作，如按压及点击等，本发明实施例对此也不作具体限定。以第二按键为音量增加键、第二预设操作为按压操作为例，当处理器202检测获知求救人对音量增加键执行了按压操作时，则将当前通话状态设置为正常通话状态。
本发明实施例提供的设备，处理器202通过在检测到用户对第二按键执行了第二预设操作后，则将当前通话状态设置为正常通话状态。由于当求救人存在与被叫方进行通话的机会时，可将当前通话状态调整为正常通话状态以进行通话，以对外提供更多的信息便于救援。因此，进一步保障了求救人的安全。
基于上述实施例的内容，考虑到用户需要获知紧急呼叫是否成功，从而作为一种可选实施例，设备本体201上还设置有指示灯；相应地，处理器202还用于：在检测到呼叫连接建立成功后，按照预设规则控制指示灯的状态，以提示用户呼叫连接建立成功。
需要说明的是，上述所有可选实施例，可以采用任意结合形成本发明的可选实施例，在此不再一一赘述。
最后，本申请的方法仅为较佳的实施方案，并非用于限定本发明实 施例的保护范围。凡在本发明实施例的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明实施例的保护范围之内。

Claims (13)

  1. 一种呼叫处理方法，其特征在于，包括：
    若检测到紧急呼叫触发信号，则触发通信模块根据预先设定的被叫号码发送呼叫请求；
    获取求救音频文件，读取所述求救音频文件中的求救音频数据，并将当前通话状态设置为静音状态；
    在检测到呼叫连接建立成功后，发送所述求救音频数据，以使得所述被叫号码对应的通信终端接收所述求救音频数据。
  2. 根据权利要求1所述的方法，其特征在于，所述获取求救音频文件包括：
    获取存储模块内存储的所述求救音频文件；或者，
    获取当前的位置信息以及存储模块内存储的用户信息，根据所述用户信息和所述位置信息生成所述求救音频文件。
  3. 根据权利要求1或2所述的方法，其特征在于，所述方法还包括：
    对第一按键进行检测，若检测获知用户对所述第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，
    对滑动区进行检测，若检测获知用户在所述滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号。
  4. 根据权利要求3所述的方法，其特征在于，所述若检测获知用户对所述第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号，包括：
    若检测获知所述用户对所述第一按键执行了第一预设操作、且所述第一预设操作持续时间大于预设阈值，则确定检测到所述紧急呼叫触发信号。
  5. 根据权利要求3所述的方法，其特征在于，所述第一预设操作为 按压操作或点击操作。
  6. 根据权利要求1或2所述的方法，其特征在于，所述方法还包括：
    对第二按键进行检测，若检测获知用户对所述第二按键执行了第二预设操作，则将当前通话状态设置为正常通话状态。
  7. 一种呼叫处理设备，其特征在于，包括：
    设备本体，以及设置在所述设备本体内的处理器和通信模块，所述处理器和所述通信模块连接；
    所述处理器，用于当检测到紧急呼叫触发信号时，则触发所述通信模块根据预先设定的被叫号码发送呼叫请求；获取求救音频文件，读取所述求救音频文件中的求救音频数据，将当前通话状态设置为静音状态；以及，在检测到呼叫连接建立成功后，发送所述求救音频数据，以使得所述被叫号码对应的通信终端接收所述求救音频数据；
    所述通信模块，用于向外发送所述呼叫请求，所述呼叫请求至少携带有所述被叫号码。
  8. 根据权利要求7所述的呼叫处理设备，其特征在于，还包括存储模块，用于存储所述求救音频文件或用户信息；相应地，所述处理器，还用于：
    获取所述存储模块内存储的所述求救音频文件；或者，获取当前的位置信息以及所述存储模块内存储的用户信息，根据所述用户信息和所述位置信息生成所述求救音频文件。
  9. 根据权利要求7或8所述的呼叫处理设备，其特征在于，所述设备本体上还设置有第一按键；相应地，所述处理器还用于：对所述第一按键进行检测，若检测获知用户对所述第一按键执行了第一预设操作，则确定检测到紧急呼叫触发信号；或者，
    所述设备本体上还设置有滑动区；相应地，所述处理器还用于：对 所述滑动区进行检测，若检测获知用户在所述滑区上执行了滑动操作，则确定检测到紧急呼叫触发信号。
  10. 根据权利要求9所述的呼叫处理设备，其特征在于，所述处理器还用于：若检测获知所述用户对所述第一按键执行了第一预设操作、且所述第一预设操作持续时间大于预设阈值，则确定检测到紧急呼叫触发信号。
  11. 根据权利要求9所述的呼叫处理设备，其特征在于，所述第一预设操作为按压操作或点击操作。
  12. 根据权利要求7或8所述的呼叫处理设备，其特征在于，所述设备本体上还设置有第二按键；相应地，所述处理器还用于：对所述第二按键进行检测，若检测获知用户对所述第二按键执行了第二预设操作，则将当前通话状态设置为正常通话状态。
  13. 根据权利要求7所述的呼叫处理设备，其特征在于，所述设备本体上还设置有指示灯；相应地，所述处理器还用于：在检测到呼叫连接建立成功后，按照预设规则控制所述指示灯的状态，以提示用户呼叫连接建立成功。
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CN113067942A (zh) * 2019-12-31 2021-07-02 深圳市万普拉斯科技有限公司 紧急求援方法、装置、移动终端及可读存储介质
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