WO2019076017A1 - Procédé et appareil de traitement d'informations de rétroaction, dispositif terminal et support - Google Patents

Procédé et appareil de traitement d'informations de rétroaction, dispositif terminal et support Download PDF

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Publication number
WO2019076017A1
WO2019076017A1 PCT/CN2018/083550 CN2018083550W WO2019076017A1 WO 2019076017 A1 WO2019076017 A1 WO 2019076017A1 CN 2018083550 W CN2018083550 W CN 2018083550W WO 2019076017 A1 WO2019076017 A1 WO 2019076017A1
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WIPO (PCT)
Prior art keywords
information
request message
valid response
response information
feedback
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PCT/CN2018/083550
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English (en)
Chinese (zh)
Inventor
朱鹏程
陈海涛
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平安科技（深圳）有限公司
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Publication of WO2019076017A1 publication Critical patent/WO2019076017A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/53—Network services using third party service providers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources

Definitions

  • the present application belongs to the field of Internet technologies, and in particular, to a method, an apparatus, a terminal device, and a medium for processing feedback information.
  • Net Promoter Score also known as Net Promoter Score or Word of Mouth
  • NPS Net Promoter Score
  • a popular indicator of customer loyalty analysis By closely tracking the feedback information to calculate the net recommendation value, the company can be promoted to a certain extent to develop steadily and rapidly.
  • the salesperson can determine the customer's satisfaction based on the customer's attitude feedback status, and then, after the execution of the return visit process, comprehensively analyze and process the collected feedback information to determine the enterprise. Overall customer satisfaction.
  • enterprises often interact with customers through various types of business interaction channels. Since the processing results of the above feedback information can only reflect the overall competitiveness of the enterprise, it is difficult to compare the results according to the results. The sales method of the business interaction channel is improved.
  • the embodiment of the present application provides a method, a device, a terminal device, and a medium for processing feedback information, so as to solve the problem that the sales method of different service interaction channels is difficult to be performed according to the obtained feedback information processing result in the prior art. Improved problem.
  • a first aspect of the embodiments of the present application provides a method for processing feedback information, including:
  • the feedback information evaluation parameter corresponding to the interaction channel type is displayed on the feedback information evaluation table.
  • a second aspect of the embodiments of the present application provides a processing apparatus for feedback information, the processing apparatus of the feedback information including means for performing the processing method of the feedback information described in the above first aspect.
  • a third aspect of the embodiments of the present application provides a terminal device, including a memory and a processor, where the computer stores computer readable instructions executable on the processor, the processor executing the computer
  • the steps of the processing method of the feedback information as described in the first aspect are implemented when the instruction is read.
  • a fourth aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions, the computer readable instructions being executed by a processor to implement the first aspect as described in the first aspect The steps of the processing method of feedback information.
  • the identifier frame and the score information carried in each of the received information response messages can be automatically calculated in the preset period and the identifier.
  • the feedback information evaluation parameters of the interactive channel type corresponding to the frame by displaying the feedback information evaluation parameters together in the feedback information evaluation table, it is ensured that the enterprise manager can quickly obtain the latest time period by simply viewing the feedback information evaluation form periodically.
  • the feedback information evaluation parameters corresponding to the respective interaction channels respectively perform the analysis of the competitiveness of the enterprise service and the product on the interactive channel based on the evaluation information of the feedback information, thereby facilitating the enterprise to formulate an adaptive sales improvement plan, therefore, the present
  • the application embodiment makes the calculated feedback information evaluation parameter more reference value, thereby improving the effective utilization rate of the feedback information processing result.
  • FIG. 1 is a flowchart of implementing a method for processing feedback information provided by an embodiment of the present application
  • FIG. 2 is a specific implementation flowchart of a method S103 for processing feedback information provided by an embodiment of the present application
  • FIG. 3 is a flowchart of an implementation of a method for processing feedback information provided by another embodiment of the present application.
  • FIG. 4 is a flowchart of an implementation of a method for processing feedback information provided by another embodiment of the present application.
  • FIG. 5 is a specific implementation flowchart of a method S101 for processing feedback information provided by an embodiment of the present application
  • FIG. 6 is a structural block diagram of a processing apparatus for feedback information provided by an embodiment of the present application.
  • FIG. 7 is a schematic diagram of a terminal device according to an embodiment of the present application.
  • FIG. 1 shows an implementation flow of a method for processing feedback information provided by an embodiment of the present application, where the method flow includes steps S101 to S105.
  • the specific implementation principle of each step is as follows.
  • S101 Send an information request message about a plurality of different interaction channels.
  • the interactive channel refers to the contact object that the enterprise interacts with the customer, including, for example, the business network, the enterprise public platform service number of the enterprise, the official website of the enterprise, and the enterprise service APP.
  • Enterprises can promote services and products through the various interactive channels described above. Through any of the above interaction channels, the company can access various types of customers to enable customers to complete the service/product purchase process.
  • historical interaction information corresponding to each interaction channel is obtained.
  • the pre-generated information request message is sent to the client communication account associated with the historical interaction information according to the client communication account in the historical interaction information. Since the historical interaction information of each interaction channel is different, the same type of information request message sent can reach different client communication accounts.
  • the identification frame used to describe the interaction channel is added to the information request message when the information request message is sent according to the interaction channel corresponding to the historical interaction information.
  • the information request message of the specified format is separately sent to the email address of each historical interaction client for the email address in the different historical interaction information corresponding to the different interaction channel. This enables the transmission of information request messages for a plurality of different interactive channels.
  • S102 Acquire an information response message returned by each of the information request messages in a preset period, and filter out invalid response information, and obtain one or more valid response information, where the information response message is The identifier frame is carried, and the different identifier frames correspond to different interaction channel types.
  • the terminal device can browse the message information carried in the information request message, and the message information includes the detailed content of the problem that the enterprise needs to investigate.
  • the message information can be a back-access volume information. If the customer completes the feedback in the message information or completes the selection operation of the answer option of the research question, when the customer clicks the submit button or the OK button, the information response message based on the above information request message can be received.
  • the information response message includes the feedback that the above customer fills in the message information or the selected answer option.
  • the information response message carries an identification frame, which is the same as the identification frame in the corresponding information request message.
  • the information response message returned by each information request message in the preset period is obtained, where the preset period is the time period information input by the user. For example, if the preset period is 24 hours, every message response message received within the last 24 hours is screened every 24 hours.
  • the process includes: identifying, by using a preset algorithm, whether a plurality of consecutive characters in the information response message can constitute a word containing actual semantics; if a plurality of consecutive characters in the information response message cannot form a word containing actual semantics And determining that the information response message is invalid response information. If a plurality of consecutive characters appearing in the information response message can form a word containing the actual semantics, it is determined that the information response message is valid response information.
  • S103 Acquire an attribute type of each of the valid response information, where the attribute type is determined according to the score information in the valid response information.
  • the client may select an answer option of the research question in the message information, and generate different score information according to different answer options, thereby causing the valid response information returned by the information request message to include different points. Value information.
  • the research question in the above message information may be, for example, "Would you like to recommend this product to your friends or colleagues?", and the answer option for the research question is 0-10 points. From the score option 0 to the score option 10, the customer's recommendation index for the product is incremented. If the answer option selected by the client is 10, the score information of the obtained valid response information based on the message information is 10.
  • the attribute type of the valid response information is determined according to the score interval to which the score information belongs. Attribute types include recommended attributes, neutral attributes, and critical attributes. Specifically, if the score information of the effective response information belongs to the first numerical interval, the attribute category of the valid response information is determined as the recommended attribute; if the score information of the valid response information belongs to the second numerical interval, the valid response is The attribute category of the information is determined to be a critical attribute. The minimum value of the first numerical interval is greater than the maximum value of the second numerical interval.
  • the first numerical interval may be 9 to 10 minutes, and the second numerical interval may be 0 to 6 minutes. If the score information of a certain valid response information is between 9 and 10 points, the attribute category of the valid response information will be determined as the recommended attribute.
  • FIG. 3 shows a specific implementation process of the processing method S103 of the feedback information provided by the embodiment of the present application, which is described in detail as follows:
  • S1031 Extract, for the valid response information that does not have the score information, each feature item in the valid response information.
  • the text feedback can also be input. Therefore, if the customer only inputs the text feedback and does not select the score information, the detected valid In the response message, there will be cases where only text feedback is included and no score information is included. At this time, each piece of valid response information that does not include the score information is filtered, and feature items of each of the valid response information are respectively extracted.
  • the feature item indicates the character of the effective response information, which has eulogy and can reflect the user's emotional attitude.
  • each participle in the effective response information is obtained, and each participle is identified and processed by a preset semantic recognition algorithm to extract a participle with eulogy, and each extracted word is output as a valid response.
  • a feature item in the message is obtained, and each participle is identified and processed by a preset semantic recognition algorithm to extract a participle with eulogy, and each extracted word is output as a valid response.
  • S1032 Acquire a feature character adjacent to the feature item before, and detect a quantization level of the feature character.
  • a feature character is a degree adverb, which can be one or more characters.
  • the quantization level corresponding to the feature character detected at the current time is determined according to the correspondence table of the feature characters and the quantization levels which are established in advance. The higher the degree of definition of feature items by feature characters, the higher the corresponding quantization level.
  • S1033 Determine a weight floating coefficient of the feature item according to positive and negative polarities of the feature character and the quantization level.
  • the positive and negative polarities of the feature characters are determined by a preset semantic recognition algorithm.
  • the positive polarity indicates that the characteristic character is a positive adverb
  • the negative polarity indicates that the characteristic character is a negative adverb. For example, if the feature character is "very”, it is positive polarity; if the feature character is "nearly”, it is negative polarity.
  • the positive polarity is digitized into a symbol “+” for indicating a positive value
  • the negative polarity is Digitized to the symbol "-" used to represent a negative value.
  • the positive and negative polarities of the feature characters are multiplied by their quantization levels to obtain the weight floating coefficient of the feature.
  • the character contained in the effective response message is "I don't like the interactive interface of this product, the operation is too cumbersome"
  • the identified feature items are “like” and “trouble”
  • the adjacent feature characters are respectively "Not very” and “too.”
  • the characteristic character "very no” has a negative polarity
  • the characteristic character "too” has a positive polarity.
  • the feature item " The weighting coefficient of the likes is -8
  • the weighting coefficient of the feature item "cumbersome” is +10.
  • S1034 Calculate the score information corresponding to the valid response information according to the weight ratio corresponding to each of the feature items and the weight floating coefficient, to determine an attribute type of the valid response information according to the score information.
  • different feature items correspond to different weight ratio values.
  • the weight ratio corresponding to the feature item indicates the degree to which the feature item contributes to the positive attitude of the statement in which it is located.
  • the correspondence between each feature item and the weight ratio is stored in advance in the information base. In the preset information base, the weight ratio corresponding to the feature item is found and read.
  • the child item score of each feature item is calculated based on the weight ratio of the feature item and the weight floating coefficient, and the sum of the child item scores of each feature item in the effective response information is output as the score information corresponding to the valid response information.
  • the attribute type of the valid response information is obtained based on the calculated score information. Since the process is the same as the steps in the above S103, it will not be described again.
  • the score information corresponding to the valid response information obtained through the above steps S1031 to S1034 may be 6 points or 7 points.
  • the client by analyzing and processing the valid response information that does not include the score information, the client can determine the client based on the feedback input by the client even if the specific score information is not selected in the information request message.
  • the subjective recommendation degree avoids the effective response information that does not contain the score information and cannot be used to calculate the feedback information evaluation parameters corresponding to the interactive channel type, thereby improving the effective utilization of the effective response information.
  • S104 For the valid response information that has the same identifier frame, obtain the quantity of valid response information in each of the attribute types, and input the obtained quantity of the valid response information into a preset parameter calculation model. And outputting feedback information evaluation parameters of the interaction channel type corresponding to the identification frame in the preset period.
  • the information response message carries an identification frame for characterizing the type of the interaction channel, and the valid response information also carries the identifier frame.
  • the valid response information with the same identification frame is used as the classification corresponding to the type of the interaction channel.
  • the first total number of valid response information whose attribute type is the recommended attribute and the second total number of valid response information of the critical attribute are respectively counted.
  • the parameter calculation model includes a plurality of preset calculation formulas.
  • the parameter calculation model is used to separately calculate NPS parameters such as feedback response rate, recommender amount, critics amount, recommender ratio, critics' proportion, and NPS value of the information request message.
  • Feedback response rate total number of valid response information carrying the identification frame A / total number of information request messages carrying the identification frame A;
  • the proportion of recommenders the total number of valid response information carrying the identification frame A and the attribute type being the recommended attribute / the total number of valid response information carrying the identification frame A;
  • Criticizer ratio the second total number of valid response information carrying the identification frame A and the attribute type being the critical attribute / the total number of valid response information carrying the identification frame A;
  • NPS value proportion of recommenders - critics accounted for
  • the identifier frame A is an identifier frame corresponding to each of the foregoing categories.
  • the first total number of valid response information of the attribute type is recommended
  • the second total number of valid response information of the attribute attribute is critical
  • the total number of valid response information is input into the above parameters.
  • Calculate the model after substituting each input parameter into the above calculations, output the feedback information evaluation parameters corresponding to the classification, including the feedback response rate, the number of recommenders, the number of critics, the proportion of recommenders, and the critics Ratio and NPS parameters such as NPS value.
  • a feedback information evaluation table generated in real time at the current time is displayed.
  • the feedback information evaluation parameters such as the feedback response rate, the recommender amount, the critics amount, the recommender ratio, the critics' proportion, and the NPS value are respectively displayed for each interaction channel type.
  • the foregoing input parameters of each category are obtained, and each feedback information evaluation parameter corresponding to the interaction channel type is calculated, thereby enabling the monitoring window of the terminal interface to be in a predetermined time period. , refresh the display feedback information evaluation form.
  • the administrator can quickly and intuitively view the feedback information evaluation parameters corresponding to each interaction channel type within the preset duration from the feedback information evaluation table.
  • the total number of valid response information corresponding to the type of the interactive channel received in the last 24 hours and the effective response information of the attribute type being the recommended attribute are counted only at 12 o'clock in the evening.
  • the total number and the attribute type are the total number of valid response information of the critical attribute, and it is guaranteed that the feedback information evaluation parameters corresponding to the respective interactive channel types on the day can be refreshed at 12 o'clock every night.
  • the feedback information evaluation parameter of the interactive channel type corresponding to the identification frame in the preset period is automatically calculated; and the feedback information evaluation parameters are jointly displayed on the feedback information evaluation table, thereby ensuring that the enterprise manager only needs
  • the feedback information evaluation parameters corresponding to each interaction channel in the latest time period can be quickly obtained, so as to perform the enterprise service and the product competitiveness analysis on the interactive channel based on the feedback information evaluation parameter, thereby It is advantageous for the enterprise to formulate an adaptive sales improvement solution. Therefore, the embodiment of the present application makes the calculated feedback information evaluation parameter more reference value, thereby improving the effective utilization rate of the feedback information processing result.
  • the method further includes:
  • S107 Acquire a first feature vector of the valid response information, and detect a similarity between the first feature vector and a second feature vector of the preset illegal information.
  • S109 Add the object identifier to the reject request record table, so as to block the information request message related to the object identifier in the reject request record table when the information request message is sent again.
  • the login information corresponding to the valid response information is used to uniquely identify the customer who sent the valid response information. For example, if the customer returns a message response message based on the information request message received by the network public platform service number, the login information corresponding to the valid response information generated by the client is the platform account of the client. And generating, according to the login information used by the client in response to the information request message, an object identifier that matches the login information, to add the object identifier to the packet response information.
  • each piece of illegal information is vectorized by a preset algorithm to obtain a feature vector of each piece of illegal information.
  • each valid response information is vectorized to obtain feature vectors of each piece of valid response information.
  • the object identifier carried by the valid response information is obtained to store the object identifier in a preset rejection request record table.
  • the object identifier recorded by the history interaction information exists in the rejection request record table. If the object identifier recorded in the historical interaction information is detected in the reject request record table, the information request message sent to the object identifier is blocked; if the object identifier recorded in the historical interaction information is detected in advance, the object identifier does not exist in the reject request.
  • the record table sends an information request message to the object identifier.
  • the client associated with the object identifier is in the subsequent process. It will no longer receive information request messages, avoiding harassment of customers, and thus indirectly improving customer satisfaction with enterprise products.
  • FIG. 5 is a flowchart showing an implementation process of a method for processing feedback information provided by another embodiment of the present application, which is described in detail as follows:
  • S110 Determine a feedback response rate of the information request message according to the total number of first information of the obtained valid response information and the total number of second information of the information response message.
  • the total number of valid response information is divided by the total number of customer feedback information, and the feedback response rate related to the customer's return volume is obtained.
  • the page parameters of the information request message may not be adapted to the actual needs of the client, so that the message information generated based on the information request message is difficult to attract.
  • the customer voluntarily responds to the research question. Therefore, in the window of the pop-up window of the terminal interface, the information request message parameter adjustment prompt is sent to prompt the administrator whether the page parameter of the information request message needs to be adjusted.
  • the above window includes three option buttons, one option button is used to receive the cascading style adjustment instruction issued by the user; one option button is used to receive the jump map adjustment instruction issued by the user; and another option button is used to receive the cancellation adjustment issued by the user. instruction.
  • a cascading style adjustment instruction issued according to the information request message parameter adjustment prompt is received, a plurality of CSS cascading style sheets that are pre-stored and matched with the current interactive channel type information request message are called. Through different CSS style sheets, different file style parameters such as HTML or XML in the information request message can be expressed.
  • a cascading style control is used to represent the parameters of a CSS style sheet that is called, and the pattern of the cascading style control may be an effect diagram of the CSS style sheet. For example, if the difference between CSS1 and CSS2 is that the background color is different, the background color of CSS1 is blue, and the background color of CSS2 is red, then in the terminal interface, the cascading style control for representing the CSS1 style sheet is a blue icon control.
  • the cascading style control used to represent the CSS2 stylesheet is a red icon control.
  • the information request message of the information request message is adjusted to the parameter of the CSS style sheet corresponding to the cascading style control. For example, in the information request message, replace the CSS style sheet name it calls with the CSS style sheet name corresponding to the current cascading style control.
  • each call question may be sequentially displayed on a display page in the message information.
  • the previous research question has been feedback or the feedback is canceled, the current display page is refreshed to display another research question after sorting in the refreshed display page.
  • each research question corresponding to the information request message is displayed, and the research is displayed below each research question.
  • the answer options for the question Configure an identification number for each answer option and each research question.
  • a jump map edit box is generated to request the administrator to input the page jump parameter associated with the answer option or the identification number of the research question associated with the answer option.
  • the above page jump parameter is, for example, a page jump link.
  • the page jump link corresponding to the research question is determined according to the identification number, so as to associate the answer option with the page jump parameter, thereby implementing the pair Adjustment of page jump parameters in information request messages.
  • the page jump parameter associated with the answer option may be used to jump. Go to the display page corresponding to the page jump parameter.
  • the foregoing S101 specifically includes:
  • S1011 Acquire a plurality of different interaction channels.
  • S1012 For each of the interaction channels, respectively send an information request message about a preset plurality of the object identifiers.
  • an information request message is sent through different interaction channels.
  • the historical interaction information of each interaction channel is read, and the historical interaction information includes an object identifier to respectively send an information request message for each object identifier obtained by the reading.
  • the object identifier represents the login information used by the client in the interactive channel.
  • the customer can receive the information request message pushed by the enterprise WeChat public number through its micro signal, and can also receive the information request message pushed by the mobile application APP background server through its mobile application APP login number.
  • the information request message is sent through multiple different interaction channels, so that the client can receive the information request message in real time when the enterprise product/service is purchased, thereby improving the customer's request for the information request message.
  • Response probability Based on the more amount of feedback information for analysis and processing, it is possible to obtain feedback information processing results with higher reference value.
  • FIG. 6 is a structural block diagram of the processing device for the feedback information provided by the embodiment of the present application. For the convenience of description, only the related to the embodiment of the present application is shown. section.
  • the apparatus includes:
  • the sending unit 601 is configured to send an information request message about multiple different interaction channels.
  • the first obtaining unit 602 is configured to obtain an information response message returned by each of the information request messages in a preset period, and filter out the invalid response information, and obtain one or more valid response information.
  • the information response message carries an identifier frame, and the different identifier frames correspond to different interaction channel types.
  • the second obtaining unit 603 is configured to separately obtain an attribute type of each of the valid response information, where the attribute type is determined according to the score information in the valid response information.
  • the output unit 604 is configured to obtain the quantity of valid response information in each of the attribute types for the valid response information that has the same identifier frame, and input the obtained quantity of the valid response information into a preset
  • the parameter calculation model is configured to output feedback information evaluation parameters of the interaction channel type corresponding to the identification frame in the preset period.
  • the display unit 605 is configured to display the feedback information evaluation parameter corresponding to the interaction channel type in the feedback information evaluation table.
  • the second obtaining unit 603 includes:
  • extracting a subunit configured to extract, for the valid response information that the score information does not exist, each feature item in the valid response information.
  • acquiring a sub-unit configured to acquire a feature character that is adjacent to the feature item, and detect a quantization level of the feature character.
  • Determining a subunit configured to determine a weight floating coefficient of the feature item according to a positive and negative polarity of the feature character and the quantization level.
  • a calculation subunit configured to calculate score information corresponding to the valid response information according to the weight ratio corresponding to each of the feature items and the weight floating coefficient, to determine the valid response information according to the score information The type of attribute.
  • the processing device for the feedback information further includes:
  • a detecting unit configured to acquire a first feature vector of the valid response information, and detect a similarity between the first feature vector and a second feature vector of the preset illegal information.
  • a third acquiring unit configured to acquire an object identifier corresponding to the valid response information, if the similarity between the first feature vector and the second feature vector is greater than a first preset threshold, where the object identifier is The login information corresponding to the valid response information is determined.
  • a blocking unit configured to add the object identifier to the reject request record table, to request the message request message related to the object identifier in the reject request record table when the information request message is sent again Block it.
  • the processing device for the feedback information further includes:
  • a determining unit configured to determine a feedback response rate of the information request message according to the total number of first information of the obtained valid response information and the total number of second information of the information response message.
  • the prompting unit is configured to send an information request message parameter adjustment prompt if the feedback response rate is lower than the second preset threshold.
  • a generating unit configured to generate, according to the cascading style adjustment instruction returned according to the information request message parameter adjustment prompt, generate a plurality of cascading style controls, each of the cascading style controls corresponding to a pre-stored cascading style sheet, And when detecting that any of the cascading style controls is triggered, replacing a page style parameter of the information request message with a parameter of the cascading style sheet corresponding to the cascading style control.
  • a change unit configured to: if the jump map adjustment instruction returned according to the information request message parameter adjustment prompt is received, change a page jump parameter in the information request message to the jump map adjustment instruction Indicated page jump parameters.
  • FIG. 7 is a schematic diagram of a terminal device according to an embodiment of the present application.
  • the terminal device 7 of this embodiment includes a processor 70 and a memory 71 in which computer readable instructions 72 operable on the processor 70, such as processing of feedback information, are stored. program.
  • the processor 70 executes the computer readable instructions 72 to implement the steps in the foregoing method for processing the respective feedback information, such as steps 101 to 105 shown in FIG.
  • the processor 70 when executing the computer readable instructions 72, implements the functions of the various modules/units in the various apparatus embodiments described above, such as the functions of the modules 601 through 605 shown in FIG.
  • the computer readable instructions 72 may be partitioned into one or more modules/units that are stored in the memory 71 and executed by the processor 70, To complete this application.
  • the one or more modules/units may be a series of computer readable instruction segments capable of performing a particular function for describing the execution of the computer readable instructions 72 in the terminal device 7.
  • the terminal device 7 may be a computing device such as a desktop computer, a notebook, a palmtop computer, and a cloud server.
  • the terminal device may include, but is not limited to, the processor 70 and the memory 71. It will be understood by those skilled in the art that FIG. 7 is only an example of the terminal device 7, and does not constitute a limitation of the terminal device 7, and may include more or less components than those illustrated, or combine some components or different components.
  • the terminal device may further include an input/output device, a network access device, a bus, and the like.
  • the so-called processor 70 can be a central processing unit (Central Processing Unit, CPU), can also be other general-purpose processors, digital signal processors (DSP), application specific integrated circuits (Application Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc.
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the memory 71 may be an internal storage unit of the terminal device 7, such as a hard disk or a memory of the terminal device 7.
  • the memory 71 may also be an external storage device of the terminal device 7, for example, a plug-in hard disk provided on the terminal device 7, a smart memory card (SMC), and a secure digital (SD). Card, flash card, etc. Further, the memory 71 may also include both an internal storage unit of the terminal device 7 and an external storage device.
  • the memory 71 is configured to store the computer readable instructions and other programs and data required by the terminal device.
  • the memory 71 can also be used to temporarily store data that has been output or is about to be output.
  • each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
  • a computer readable storage medium A number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present application.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like, which can store program codes. .

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Abstract

L'invention concerne un procédé et un appareil de traitement d'informations de rétroaction, un dispositif terminal et un support, étant applicables au domaine des communications. Le procédé consiste à : envoyer des paquets de demande d'informations concernant une pluralité de différents canaux d'interaction ; acquérir des paquets de réponse d'informations renvoyés sur la base de chacun des paquets de demande d'informations dans une période prédéfinie, et acquérir des informations de réponse efficace à l'intérieur de ceux-ci ; acquérir respectivement un type d'attribut de chaque élément d'informations de réponse efficace ; en ce qui concerne les informations de réponse efficace avec le même cadre d'identification, acquérir respectivement le nombre d'éléments d'informations de réponse efficace dans chaque type d'attribut, et entrer le nombre acquis d'éléments d'informations de réponse efficace dans un modèle de calcul de paramètre prédéfini de façon à délivrer en sortie des paramètres d'évaluation d'informations de rétroaction de types de canaux d'interaction correspondant aux trames d'identification dans la période prédéfinie ; et afficher les paramètres d'évaluation d'informations de rétroaction correspondant aux types de canaux d'interaction dans un tableau d'évaluation d'informations de rétroaction. Au moyen de la présente solution, le paramètre d'évaluation d'informations de rétroaction calculé est plus intéressant pour la référence, ce qui permet d'améliorer le taux d'utilisation efficace d'un résultat de traitement d'informations de rétroaction.
PCT/CN2018/083550 2017-10-19 2018-04-18 Procédé et appareil de traitement d'informations de rétroaction, dispositif terminal et support WO2019076017A1 (fr)

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CN112260862A (zh) * 2020-10-13 2021-01-22 北京锐安科技有限公司 网络数据质量确定方法、装置、电子设备及存储介质
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CN114860760A (zh) * 2022-07-02 2022-08-05 北京新机场建设指挥部 一种多源数据集成处理方法及系统

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