WO2019054097A1 - Système de gestion de points, dispositif de gestion, et procédé de gestion de points - Google Patents

Système de gestion de points, dispositif de gestion, et procédé de gestion de points Download PDF

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Publication number
WO2019054097A1
WO2019054097A1 PCT/JP2018/029718 JP2018029718W WO2019054097A1 WO 2019054097 A1 WO2019054097 A1 WO 2019054097A1 JP 2018029718 W JP2018029718 W JP 2018029718W WO 2019054097 A1 WO2019054097 A1 WO 2019054097A1
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WIPO (PCT)
Prior art keywords
point
purchase
customer
information
data
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PCT/JP2018/029718
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English (en)
Japanese (ja)
Inventor
史生 沖浦
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グローリー株式会社
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Publication of WO2019054097A1 publication Critical patent/WO2019054097A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G07G1/14—Systems including one or more distant stations co-operating with a central processing unit

Definitions

  • the present invention relates to a point management system, a management apparatus, and a point management method that allow a point business operator to acquire various purchase information of a customer.
  • Points registered trademark
  • Culture Convenience Club Co., Ltd. a point business provider gives points to customers, such as point services called "T Points (registered trademark)" provided by Culture Convenience Club Co., Ltd. .
  • Patent Document 1 discloses a point management system including a point management processing unit that calculates a service point to be given to a customer based on transaction information with a customer notified from a store that is a point service.
  • a store registration information database for storing, for each customer, a point provision target store relating to a service point based on the store registration information notified from the server; the point management processing means stores the point provision target shop for each customer based on the store registration information
  • a technique is disclosed for calculating service points according to the point preferential degree of.
  • the points are given to the customer, and the purchase information of the customer is notified to the point management device and used as marketing information etc. by the point business operator. ing.
  • purchase information of a customer using this franchise store can be obtained, but purchase information of a customer using another franchise store is acquired Can not.
  • purchase information of customers using stores other than convenience stores can not be obtained, and bias may occur in the available purchase information.
  • the present invention has been made to solve the above-mentioned problems of the prior art, and provides a point management system, a management device, and a point management method by which a point business can acquire various purchase information of a customer.
  • the purpose is to
  • the present invention settles the consideration according to the goods purchased by the customer or the service provided to the customer, and also provides the customer with points according to the consideration to the customer
  • a point management system in which an apparatus and a management apparatus for managing purchase information associated with the provision of the points are communicably connected, wherein the management apparatus is accompanied by points provided by a predetermined point business provider from the payment apparatus.
  • the purchase related information related to the purchase information is output to the server devices of a plurality of point businesses including the predetermined point business. I assume.
  • the management apparatus outputs purchase related information including information related to the customer to the server apparatus of the predetermined point enterpriser, and information related to the customer from the purchase related information
  • the anonymous processing information from which the above is removed is output as the purchase related information to a server device of another point provider other than the predetermined point provider.
  • the present invention is characterized in that, in the above-mentioned invention, the management device outputs purchase related information including information on the customer to a server device of a plurality of point businesses including the predetermined point business. I assume.
  • the management apparatus transmits purchase related information including information on the predetermined point business operator to server devices of other point business operators other than the predetermined point business operator. It is characterized by outputting.
  • the management apparatus is purchase related information which does not include the information on the predetermined point company with respect to the server apparatus of another point company other than the predetermined point company. To output.
  • the management device is a plurality of point business operators other than the predetermined point business operators, based on a predetermined rule defined among the plurality of point business operators. It is determined to which server of the point provider the purchase related information is to be output, and the purchase related information is output to the server of the point provider determined as the output destination. .
  • the present invention is characterized in that, in the above-mentioned invention, the purchase related information includes information on a payment type when the payment accompanied by the point is made in the payment device.
  • the present invention is characterized in that, in the above-mentioned invention, the management device outputs the purchase related information in a format adapted to the output format of the point business operator of the output destination.
  • the present invention performs payment settlement corresponding to a product purchased by a customer or a service provided to the customer, and is communicably connected to a settlement apparatus that provides points corresponding to the consideration to the customer.
  • a management unit that manages purchase information associated with the giving of the points, and a reception unit that receives, from the settlement apparatus, settlement information including purchase information of a product or service accompanied by points provided by a predetermined point business entity;
  • An output processing unit that outputs purchase related information related to the purchase information received by the reception unit to server devices of a plurality of point carriers including the predetermined point carrier.
  • a settlement apparatus which settles a price corresponding to a product purchased by a customer or a service provided to a customer, and provides a point according to the price to the customer, and A point management method in a point management system in which a management apparatus for managing purchase information associated with giving is communicably connected, wherein the management apparatus is a product with points provided by a predetermined point business provider from the settlement apparatus or A receiving step of receiving payment information including purchase information of the service; and purchase related information related to the purchase information received by the reception step with respect to server devices of a plurality of point businesses including the predetermined point business. And outputting an output processing step.
  • the point business operator can acquire various purchase information of the customer, and it is possible to efficiently utilize the various customer information as the marketing information.
  • FIG. 1 is an explanatory view for explaining the concept of the point management system according to the present embodiment.
  • FIG. 2 is a view showing an appearance configuration of the POS register shown in FIG.
  • FIG. 3 is a functional block diagram showing an internal configuration of the POS register shown in FIG.
  • FIG. 4 is a diagram showing an example of payment data shown in FIG.
  • FIG. 5 is a functional block diagram showing the configuration of the point management device shown in FIG.
  • FIG. 6 is a diagram showing an example of purchase related data 40 generated by the purchase related data generation unit shown in FIG.
  • FIG. 7 is a diagram showing an example of data format conversion by the data format conversion processing unit shown in FIG.
  • FIG. 8 is a functional block diagram showing the configuration of the server apparatus shown in FIG.
  • FIG. 9 is a flowchart showing the processing procedure of the POS register shown in FIG.
  • FIG. 10 is a flow chart showing the processing procedure of the point management device shown in FIG.
  • FIG. 11 is a flowchart showing the processing procedure of the
  • FIG. 1 is an explanatory view for explaining the concept of the point management system according to the present embodiment.
  • the point management system is configured to purchase POS register 10 that performs settlement of the item when the customer purchases the item, and purchase data included in the settlement data received from POS register 10 (see Point management device 30 for notifying server device 50 of purchase related data (data including “purchase related information” in the scope of claims) related to data including “purchase information”, and each point for operating points A to C It has server devices 50a-50c of business operators ac.
  • server device 50 all or part of the server devices 50a to 50c will be referred to as "server device 50".
  • the description “ABC data (ABC is optional)” includes information on ABC.
  • the purchase related data may be the purchase data itself included in the settlement data, but anonymity processing information obtained by removing the information related to the customer 1 from the purchase data, data obtained by removing the information related to the point type from the purchase data, settlement It is data related to purchasing data such as data including types.
  • a customer 1 visits a store such as a convenience store and purchases a product in money
  • the customer 1 purchases a product, point card, to a clerk in charge of a cashier (hereinafter referred to as a cashier clerk).
  • the cashier reads the data from the barcode attached to the product using the barcode reader of the POS cash register 10 to calculate the payment amount, reads the data of the point card using the IC card terminal of the POS cash register 10, and executes the POS
  • a settlement process using money received from the customer 1 is performed using the cash register 10 (step S1).
  • the settlement data 20 is transmitted from the POS cash register 10 to the point management device 30.
  • a point number obtained by multiplying the payment amount by a predetermined ratio for example, 2/100
  • the point management device 30 When the point management device 30 receives the settlement data 20 from the POS cash register 10, the point management device 30 specifies the server device 50 to which the purchase related data 40 is to be sent (step S2), and transmits purchase related data to the corresponding server device 50. 40 is sent (step S3).
  • server device 50b of point company b who has concluded a contract for sharing of purchase data between server device 50a operated by point company a of point A used by customer 1 and point company a and It shows the case where the purchase related data 40 is transmitted to the server device 50c of the point provider c.
  • a contract concerning sharing of purchase related data is concluded between the point company a and the point company b, the point company a and the point company c, and the point company b and the point company c There is no contract for sharing purchasing related data between the
  • the POS register 10 for performing payment according to the product purchased by the customer 1 and providing points according to the payment amount to the customer 1 and purchase related data 40 associated with the use of the points Communicablely connected with the point management device 30 that manages the point management device 30, if the point management device 30 receives the settlement data 20 of the product with the point A from the POS register 10, Since purchase related data 40 is transmitted to server device 50a and purchase related data 40 is also transmitted to server device 50b of point company b and server device 50c of point company c. Businesses a to c can efficiently utilize many purchase related data 40 as marketing information.
  • the point management device 30 transmits purchase related data 40 including information related to the customer 1 to each of the server devices 50a to 50c
  • the point management device 30 is related to purchase related information including the information related to the customer 1 While transmitting the data 40 to the server device 50a of the point company a, the anonymous processing information from which the information on the customer is removed is taken as the purchase related data 40, and the server device 50b of the point company b and the server device 50c of the point company c It can also output to.
  • the point management device 30 is configured to transmit purchase related data 40 including the purport that it is a settlement accompanied with the point A to the server device 50 b of another point company b and the server device 50 c of the point company c. You can also In addition, it can also be comprised so that the purchase related data 40 which does not contain the purport that it is a payment accompanying point A may be transmitted.
  • the point management device 30 determines the server device 50 which is the transmission destination of the purchase related data 40 based on a predetermined rule determined among the point businesses a to c, and the server determined as the transmission destination
  • the purchase related data 40 is transmitted to the device 50.
  • a situation is shown in which the purchase related data 40 is transmitted to the server device 50b of another point provider b other than the point provider a and the server device 50c of the point provider c.
  • the point company a and the point company b have not concluded a contract for sharing purchase related data, so another point company b
  • the purchase related data 40 is not transmitted to the server 50 c of
  • the POS cash register 10 can perform not only payment by money but also payment using points, electronic money, credit card, debit card, etc.
  • the payment data 20 and purchase related data 40 contain information on payment types. Can also be included.
  • the point management apparatus 30 transmits the purchase related data 40 to the server device 50 b operated by another point company b, the format (data format) of the purchase related data 40 is different from that of the server device 50 a Perform data format conversion.
  • FIG. 2 is a view showing an appearance configuration of the POS register 10 shown in FIG. 1
  • FIG. 3 is a functional block diagram showing an internal configuration of the POS register 10 shown in FIG.
  • the POS cash register 10 shown in FIG. 2 is a money registration machine to which product data is input along with the purchase of a product by a customer, and includes a display unit 13 for the operator, a display unit 13a for the customer, operation keys, etc.
  • the operation unit 14 has a barcode reader 17.
  • a card reader for reading an ID card of an operator (checker) a printing unit used for issuing a receipt on which transaction content is printed, and the like are provided.
  • the display unit 13 is a display unit that can be visually recognized by the operator, and is used to display the reading result of the product information, various types of information related to the purchase, the processing status of the change machine 19 and the information on the present.
  • the display unit 13a is a display unit visible to the customer, and is used for various information related to the purchase of the total amount, the change amount, and the like as a result of reading the product information.
  • the operation unit 14 is used for various operation inputs by the operator.
  • the barcode reader 17 reads and decodes a barcode attached to a product to acquire information related to the product.
  • An IC card terminal 18 and a change machine 19 are connected to the POS register 10.
  • the IC card terminal 18 is used for reading an IC card type point card, a bank card or a credit card, and the like.
  • the customer purchases a product accompanied by point grant the customer ID or the like stored in the point card is read by inserting the point card into the IC card terminal 18.
  • debit settlement using a bank card or credit settlement using a credit card is performed, the customer inserts a bank card or a credit card into the IC card terminal 18 and performs PIN number input, etc. Or credit settlement is performed.
  • the case of targeting an IC card type point card is shown, but when a magnetic card type point card is made available, a reader device capable of reading a magnetic card is provided. Just do it.
  • the change machine 19 is a money handling apparatus that dispenses change according to the cash received by the store clerk from the customer and stores the received cash.
  • the change machine 19 includes a coin processing unit that performs a coin depositing and dispensing process, and a bill processing unit that performs a bill depositing and dispensing process.
  • the bar code reader 17 and the IC card terminal 18 described above are connected to the POS register 10, and are configured to be communicable with the coin machine 19 and the point management device 30.
  • the POS register 10 further includes a POS control unit 11, a printing unit 12, display units 13 and 13 a, an operation unit 14, a storage unit 15, and a communication unit 16.
  • the storage unit 15 is a storage device including a non-volatile memory or a hard disk drive
  • the communication unit 16 is an interface unit for communicating with the change machine 19 and the point management device 30.
  • the print unit 12, the display units 13 and 13a, and the operation unit 14 have already been described, and thus the description thereof is omitted.
  • the POS control unit 11 is a control unit that entirely controls the POS register 10, and includes a settlement amount calculation unit 11a, a settlement processing unit 11b, a point data reading unit 11c, and a settlement data notification unit 11d.
  • the CPU Central Processing Unit
  • the payment amount calculation unit 11a is a processing unit that calculates the payment amount of the product purchased by the customer based on the product information acquired by the barcode reader 17 and the product information input by the operation unit 14.
  • the settlement processing unit 11 b is a processing unit that performs settlement processing of the product when the settlement amount is calculated by the settlement amount calculation unit 11 a. Specifically, the settlement processing unit 11 b transmits a deposit request to the change machine 19, and acquires information on the amount of money inserted into the change machine 19. Then, the difference between the settlement amount and the input money amount is calculated as the change amount, and the change request is sent to the change machine 19 to make the change machine 19 pay out the money. When debit settlement or credit settlement is performed, settlement processing of the settlement amount is performed using the IC card terminal 18.
  • the point data reading unit 11c uses the IC card terminal 18 to read data such as the customer ID and the number of points stored in the IC card type point card, and multiplies the payment amount by a predetermined ratio (for example, 2%) It is a reader / writer unit that writes data or the like obtained by adding the number of points.
  • a predetermined ratio for example, 28%
  • the point card corresponding to the point A operated by the point business a and the point B operated by the point business b are used. It is assumed that data is exchanged with the point card and the point card corresponding to the point C operated by the point company c.
  • the point card is of a magnetic card type, the same process is performed by a magnetic card reader / writer (not shown).
  • the settlement data notification unit 11 d is a processing unit that notifies the point management device 30 of the settlement data 20 accompanied by the use of the point card.
  • FIG. 4 is a view showing an example of the settlement data 20 shown in FIG.
  • the payment data 20 includes point type code 21, customer ID 22, transaction date 23, store code 24, product code 25, quantity data 26, payment amount data 27 and payment method code 28.
  • the purchase data includes a customer ID 22, a transaction date 23, a shop code 24, a product code 25, a quantity data 26, and the like, and the payment data includes payment amount data 27 and a payment method code 28 and the like.
  • the point type code 21 is a code indicating the type of point, for example, "001" is given to the point A of the point company a, "010" is given to the point B of the point company b, and the point company "100” is given to the point C of c.
  • the customer ID 22 is a customer ID at the points provided by each point provider. Even in the case of the same customer, for example, a customer ID "A12345” is given in the case of point A of the point company a, and a customer ID "B54321” is provided in the case of point B of the point company b. Be done.
  • the transaction date 23 is data indicating the date when the item was purchased by the customer
  • the store code 24 is a code of the store at which the item was purchased by the customer
  • the item code 25 identifies the item purchased by the customer
  • the quantity data 26 is data indicating the quantity of goods purchased by the customer.
  • the settlement amount data 27 is data indicating the settlement amount calculated by the settlement amount calculation unit 11a
  • the settlement method code 28 is a code indicating the type of the settlement method. For example, "001" for cash payment, "010” for debit payment, "100” for credit payment, "101" for electronic money payment, and payment for points "111" is given.
  • FIG. 5 is a functional block diagram showing the configuration of the point management device 30 shown in FIG.
  • the point management device 30 includes an input unit 31, a display unit 32, a communication interface unit 33, a storage unit 34, and a control unit 35.
  • the input unit 31 is an input device such as a keyword and a mouse
  • the display unit 32 is a display device such as a liquid crystal panel or a display.
  • the communication interface unit 33 is an interface unit for communicating with the POS register 10 or the server device 50.
  • the storage unit 34 is a storage device composed of a non-volatile memory or a hard disk drive and stores the management table 34a, the product data 34b, the customer data 34c and the conversion table 34d. Although the detailed description is omitted here for convenience of explanation, it is also possible to provide store data that specifies stores in various ways.
  • the management table 34a is a management table generated based on a contract conclusion relationship regarding sharing of purchase related data 40 between point businesses, and, for example, the point business a and the point business b, the point business a and the point business A contract concerning sharing of purchase related data is concluded between the party c, and a contract regarding sharing of purchase related data is not concluded between the point business company b and the point business company c.
  • the server device 50 a of the point business a, the server 50 b of the point business b and the point business c The server device 50c is specified as a transmission destination of purchase related data.
  • the server device 50c of the point company c and the server device 50a of the point company a are specified as transmission destinations of purchase related data, but the point is The server device 50b of the company b is not identified as a transmission destination of purchase related data. This is because a contract concerning sharing of purchase related data has not been concluded between the point company b and the point company c.
  • the specific table configuration included in the management table 34a may be any.
  • the product data 34 b is data for specifying a product in multiple ways. Specifically describing this point, when the product code 25 included in the settlement data 20 is "a certain chocolate X1 manufactured by company X", this chocolate X1 is ranked high as “chocolate” excluding the name of the manufacturing company. It can be conceptualized. Moreover, this chocolate X1 can also be further generalized as a confectionery. When the customer 1 purchases a product with point A, the product of the higher-level concept is notified to the server device 50b of the point company b and the server device 50c of the point company c. With reference to the data 34 b, purchase related data 40 can be generated with “chocolate” or “confectionery” as a commodity code.
  • the customer data 34 c is data for specifying a product in multiple ways. If this point is explained concretely, when customer 1 purchases the commodity which involves point A, point business a can specify the attribute of the customer, but other point business b and c Since it does not have customer information, it is not possible to specify the customer's attributes. In such a case, if the customer data and the customer attribute (for example, male in twenties) are associated with each other in the customer data 34c, “20 males in other point businesses b and c. It is possible to provide purchase related data 40 including customer information of “. The customer data 34c is referred to for such purpose.
  • the conversion table 34 d is a conversion table used when converting the data format of the purchase related data 40. If the data format of the purchase related data 40 received by the server device 50b of the point company b and the data format of the purchase related data 40 received by the server device 50c of the point company c are different, referring to the conversion table 34d Format conversion is performed.
  • the control unit 35 is a control unit that performs overall control of the point management device 30, and sends a payment data reception processing unit 35a, a server identification processing unit 35b, a purchase related data generation unit 35c, a data format conversion processing unit 35d, and purchase related data transmission. It has a processing unit 35e. In actuality, the CPU loads and executes the point management program from the storage unit 34, whereby the payment data reception processing unit 35a, the server identification processing unit 35b, the purchase related data generation unit 35c, and the data format conversion processing unit 35d and the purchase related data transmission processing unit 35e execute the corresponding processes.
  • the settlement data reception processing unit 35 a is a processing unit that receives the settlement data 20 from the POS register 10.
  • the server identification processing unit 35b identifies the server device that is the transmission destination of the purchase related data 40 corresponding to the settlement data 20 while referring to the management table 34a. For example, when the point type of the settlement data 20 is "point A”, the server 50a of the point business a, the server 50b of the point business b, and the server 50c of the point business c purchase related data 40 Identified as the destination of On the other hand, when the point type of the settlement data 20 is “point C”, the server device 50 c of the point business c and the server 50 a of the point business a are specified as transmission destinations of the purchase related data 40.
  • the purchase related data generation unit 35 c is a processing unit that generates purchase related data 40 to be transmitted to the server device 50 with reference to the product data 34 b and the customer data 34 c.
  • the point type of the settlement data 20 is “point A”
  • the purchase data included in the settlement data 20 itself or the settlement data 20 can be purchased related data 40 for the server device 50a of the point company a. It can be done.
  • the attribute of the customer can not be derived from the customer ID. Since the attribute can not be specified, purchase related data 40 to be transmitted to the server devices 50b and 50c is generated with reference to the product data 34b and the customer data 34c.
  • FIG. 6 is a diagram showing an example of purchase related data 40 generated by the purchase related data generation unit 35c shown in FIG.
  • the point type code 21 is "001 (point A)”
  • the customer ID 22 is "A12345”
  • the transaction date and time 23 is "13:02 on August 1, 2017”
  • the store code 24 is " ABC-123 (Akasaka, Minato-ku, Tokyo, xx-xx-xx)
  • product code 25 is "Z0001 ( ⁇ made chocolate)”
  • quantity data 26 is "2”
  • payment amount data 27 is "560 yen”
  • the settlement method code 28 indicates the settlement data 20 consisting of "001 (cash)”.
  • FIG. 6 (b) shows purchase related data 40a for the server device 50a of the point provider a, which is generated based on the settlement data 20 by the purchase related data generation unit 35c.
  • the point type code 21 of the settlement data 20 is replaced with “0 (company)”.
  • FIG. 6C shows purchase related data 40b for the server device 50b of the point business operator b, which is generated based on the settlement data 20 by the purchase related data generation unit 35c.
  • the point type code 21 of the settlement data 20 is "1 (other company)”
  • the customer ID 22 is "01 (20 males)”
  • the store code 24 is "X123 (within 23 wards of Tokyo)”
  • the commodity code 25 is changed to “Y 789 (confectionery)”
  • the settlement amount data 27 is deleted.
  • the reason for having replaced customer ID22, store code 24 and product code 25 with rough indexes and deleted settlement amount data 27 is that the detailed data of point company a of the company is detailed for other point company b. It is because it is not necessary to disclose. However, depending on the content of the contract between point providers, detailed data with the same quality as that of their own point provider a may be disclosed to other point providers b.
  • the data format conversion processing unit 35 d is a processing unit that converts the data format of the purchase related data 40 using the conversion table 34 d. This is because the data format of the purchase related data 40 received by the server device 50b of the point provider b may be different from the data format of the purchase related data 40 received by the server device 50c of the point provider c.
  • FIG. 7 is a diagram showing an example of data format conversion by the data format conversion processing unit 35d shown in FIG.
  • purchase related data 40b of a data format that can be received by server device 50b of point company b shown in FIG. 7A exists, the position of each item is replaced, unnecessary items are deleted, etc.
  • Conversion of a data format is performed to the purchase related data 40c of a data format that can be received by the server device 50c of the point company c shown in FIG. 7 (b).
  • the purchase related data transmission processing unit 35e is generated by the purchase related data generation unit 35c, and as necessary, the server specification processing unit 35b specifies the purchase related data 40 whose data format is converted by the data format conversion processing unit 35d. It is a processing unit that performs transmission processing for the server device 50.
  • FIG. 8 is a functional block diagram showing a configuration of server device 50 shown in FIG.
  • the server devices 50a to 50c shown in FIG. 1 are collectively referred to as the server device 50, and the case where each of the server devices 50a to 50c adopts the same configuration is shown.
  • the server device 50 includes an input unit 51, a display unit 52, a communication interface unit 53, a storage unit 54, and a control unit 55.
  • the input unit 51 is an input device such as a keyword and a mouse
  • the display unit 52 is a display device such as a liquid crystal panel or a display.
  • the communication interface unit 53 is an interface unit for communicating with the point management device 30.
  • the storage unit 54 is a storage device composed of a non-volatile memory, a hard disk drive or the like, and stores purchase related data 54 a and analysis data 54 b.
  • the purchase related data 54a is input data to be used for analysis received from the point management device 30, and the analysis data 54b is data indicating an analysis result.
  • the control unit 55 is a control unit that performs overall control of the server device 50, and includes a purchase related data reception processing unit 55a, an analysis processing unit 55b, and an analysis result output unit 55c.
  • the CPU loads and executes the server processing program from the storage unit 54 to execute processes corresponding to the purchase related data reception processing unit 55a, the analysis processing unit 55b, and the analysis result output unit 55c. It will be described in detail below.
  • the purchase related data reception processing unit 55 a is a processing unit that stores the purchase related data 40 received from the point management device 30 in the storage unit 54.
  • the analysis processing unit 55 b is a processing unit that performs predetermined analysis processing using the purchase related data 54 a accumulated in the storage unit 54, and stores the analysis result in the storage unit 54.
  • the analysis processing unit 55b performs statistical analysis (multivariate analysis etc.) for use as marketing information, but any specific analysis method may be used.
  • the analysis result output unit 55 c is a processing unit that performs output such as display of an analysis result based on the analysis data 54 b stored in the storage unit 54.
  • FIG. 9 is a flow chart showing the processing procedure of the POS register 10 shown in FIG.
  • the POS register 10 reads the barcode attached to the product by the barcode reader 17 (step S101), and reads the information stored in the point card from the IC card terminal 18 (step S102).
  • the settlement amount is calculated (step S103), and the settlement process is performed (step S104).
  • step S105 the settlement data 20 is generated (step S105), and the generated settlement data is transmitted to the point management device 30 (step S106).
  • step S106 the point management device 30 is notified of the settlement data 20.
  • FIG. 10 is a flow chart showing the processing procedure of the point management device 30 shown in FIG.
  • the point management device 30 is in a state of waiting for reception of the settlement data 20 (step S201; No), and if the settlement data 20 is received (step S201; Yes), A server identification process is performed to identify the server device 50 to be the transmission destination (step S202).
  • step S203 processing for generating purchase related data 40 is performed (step S203), data format conversion processing is performed as necessary (step S204), and purchase related data 40 is transmitted to the specified server device 50 (step S205). ). And when not receiving predetermined operation which ends a series of processings (Step S206; No), it shifts to Step S201 and will be in the state of waiting for reception of settlement data 20. If a predetermined end operation is received (step S206; Yes), the above-described series of processing ends.
  • FIG. 11 is a flowchart showing the processing procedure of the server device 50 shown in FIG.
  • the server device 50 is in a state of waiting for reception of the purchase related data 40 (step S301), and when the purchase related data 40 is received (step S301; Yes), the storage unit 54
  • the data 40 is stored (step S302), and the process proceeds to step S301.
  • step S301 if the purchase related data 40 is not received (step S301; No), and if a predetermined analysis operation is received (step S303; Yes), the purchase related data 54a stored in the storage unit 54 is read ( Step S304), analysis processing is performed (step S305).
  • step S301; No the purchase related data 40 is not received (step S301; No) and the predetermined analysis operation is not received (step S303; No)
  • the purchase related data 40 or the analysis operation is waiting for reception.
  • Step S306 This process is repeated until a predetermined ending operation is performed (Step S306; No), and when the predetermined ending operation is performed (Step S306; Yes), the above-described series of processing ends.
  • the POS register 10 which performs settlement according to the product purchased by the customer 1 and gives the customer 1 points according to the settlement amount, and purchase related to the use of the points A point company which operates the point A if the point management device 30 communicably connects the point management device 30 that manages the data 40 and the point management device 30 receives the settlement data 20 of the product with the point A from the POS register 10 Since the purchase related data 40 is transmitted to the server device 50a of a, and is also transmitted to the server device 50b of the point company b and the server device 50c of the point company c, Each point company a to c can efficiently utilize a large amount of purchase related data 40 as marketing information
  • the present invention is not limited to this and is applied to the case of receiving provision of paid services (massage, beauty salon, etc.) You can also
  • the present invention is not limited to this and the case where the customer 1 does not use a point card It can also be applied.
  • the POS cash register 10 is configured to transmit the settlement data 20 to the point management device 30 on the assumption that the pseudo points are generated as the product is purchased, the server of each of the point businesses a to c The devices 50a to 50c can similarly acquire purchase related data 40.
  • each configuration illustrated in the above embodiment is functionally schematic, and does not necessarily have to be physically configured as illustrated. That is, the mode of distribution and integration of each device is not limited to that shown in the drawings, and all or a part thereof is functionally or physically dispersed or integrated in any unit according to various loads, usage conditions, etc. It can be configured.
  • the point management system, the management apparatus, and the point management method according to the present invention are useful when the point provider acquires various purchase information of a customer.

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  • Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Cash Registers Or Receiving Machines (AREA)

Abstract

La présente invention aborde le problème consistant à fournir un système de gestion de points, un dispositif de gestion, et un procédé de gestion de points qui permettent à des opérateurs commerciaux de points d'acquérir diverses informations d'achat au sujet d'un client. Une caisse de point de vente 10 qui réalise un règlement selon une marchandise à acheter par un client 1 et qui fournit au client 1 des points selon le montant du règlement, et un dispositif de gestion de points 30 qui gère des données d'achat 40 associées à l'utilisation de points, sont connectés afin de communiquer entre eux. Lorsque des données de règlement 20 d'une marchandise ayant un point A sont reçues en provenance de la caisse de point de vente 10, le dispositif de gestion de points 30 transmet les données concernant l'achat 40 à un dispositif de serveur 50a d'un opérateur commercial de points A traitant le point A, et transmet les données concernant l'achat 40 également à un dispositif de serveur 50b d'un opérateur commercial de points B et à un dispositif de serveur 50c d'un opérateur commercial de points C.
PCT/JP2018/029718 2017-09-14 2018-08-08 Système de gestion de points, dispositif de gestion, et procédé de gestion de points WO2019054097A1 (fr)

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JP2017176430A JP2019053456A (ja) 2017-09-14 2017-09-14 ポイント管理システム、管理装置及びポイント管理方法
JP2017-176430 2017-09-14

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Cited By (1)

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JP7204975B1 (ja) 2022-03-25 2023-01-16 株式会社博報堂 情報処理システム、コンピュータプログラム、及び情報処理方法

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JP2002083114A (ja) * 2000-09-05 2002-03-22 Toshiba Eng Co Ltd 顧客情報管理運用システム
JP2004302623A (ja) * 2003-03-28 2004-10-28 Sony Corp 顧客情報管理システム及び顧客情報管理方法、並びにコンピュータ・プログラム
JP2015232834A (ja) * 2014-06-10 2015-12-24 東芝テック株式会社 情報処理装置、携帯端末装置およびプログラム

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JP2002083114A (ja) * 2000-09-05 2002-03-22 Toshiba Eng Co Ltd 顧客情報管理運用システム
JP2004302623A (ja) * 2003-03-28 2004-10-28 Sony Corp 顧客情報管理システム及び顧客情報管理方法、並びにコンピュータ・プログラム
JP2015232834A (ja) * 2014-06-10 2015-12-24 東芝テック株式会社 情報処理装置、携帯端末装置およびプログラム

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2023502528A (ja) * 2020-07-31 2023-01-24 スノーフレーク インク． データ・クリーン・ルーム
JP7354447B2 (ja) 2020-07-31 2023-10-02 スノーフレーク インク． データ・クリーン・ルーム
US11809600B2 (en) 2020-07-31 2023-11-07 Snowflake Inc. Data clean room

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