WO2019028783A1

WO2019028783A1 - Self-service deposit and withdrawal machine notification method, server and computer storage medium

Info

Publication number: WO2019028783A1
Application number: PCT/CN2017/096921
Authority: WO
Inventors: 魏晓洁
Original assignee: 深圳益创信息科技有限公司
Priority date: 2017-08-10
Filing date: 2017-08-10
Publication date: 2019-02-14

Abstract

Disclosed are a self-service deposit and withdrawal machine notification method and a server, the method comprising: upon receiving a withdrawal queue request of a user terminal for a target self-service deposit and withdrawal machine, a server allocates a unique user number to the user terminal; the server receives and records a withdrawal limit value sent by the user terminal, and receives a remaining limit value sent by the target self-service deposit and withdrawal machine; upon detecting that the remaining limit value is less than the withdrawal limit value and that the order of a current legitimate withdrawal user number is before the order of the user number of the user terminal, the server sends a notification message to the user terminal; when the current legitimate user number is consistent with the user number of the user terminal, the server starts deposit and withdrawal functions of the target self-service deposit and withdrawal machine. The present invention notifies a user when a balance in a self-service deposit and withdrawal machine is insufficient in a timely manner, so that the user can arrange their time when queuing, thereby satisfying user requirements for automated, smart queuing.

Description

Notification method, server and computer storage medium for self-service deposit and withdrawal machine

Technical field

The present invention relates to the field of computer application technologies, and in particular, to a notification method, a server, and a computer storage medium for a self-service deposit and withdrawal machine.

Background technique

As a self-service electronic device for bank users, the self-service deposit and withdrawal machine greatly facilitates the user's deposit or withdrawal processing requirements, saves user time, and also saves the bank's human resources to a certain extent and improves the bank's Work efficiency. Commonly used self-service deposit and withdrawal machines include CRS (Cash Recycling System), ATM (Automated Teller Machine), and CDM (Cash Deposit Machine).

Due to the uncertainty of the user's deposit and withdrawal requirements, some self-service deposit and withdrawal machines will not be used by users at certain times, but at some point there are many users queued for use, and self-service access is queued by a large number of users. When the machine is in use, the user has to spend more time waiting in line, wasting the user's time.

Summary of the invention

The embodiment of the invention provides a notification method for a self-service deposit and withdrawal machine, a server and a computer storage medium, which can perform queuing notification so that the queuing user can reasonably arrange the queuing time.

In a first aspect, an embodiment of the present invention provides a notification method for a self-service deposit and withdrawal machine, including:

When receiving the withdrawal request from the user terminal to the target self-service deposit and withdrawal machine, the server assigns a unique user number to the user terminal, and sends the user number to the user terminal, where the user number is queued according to the current The user who withdraws the money is obtained by sequential numbering;

The server receives and records the withdrawal amount value sent by the user terminal, and receives the target self-service deposit and withdrawal machine to send the remaining credit value;

When the server detects that the remaining credit value is less than the withdrawal credit value, and the current legal withdrawal user number is in the order of the user number of the user terminal, the server sends a notification message to the user terminal, where the notification message is sent. Used to notify the user terminal that the normal withdrawal cannot be made;

When the current legal user number is consistent with the user terminal user number, the server sends a verification code to the user terminal, and when the correct verification code returned by the user terminal is received, the target self-service deposit and withdrawal machine is started. Deposit and withdrawal function.

Optionally, the method may further include:

The server records the communication number of the user terminal, and the server communicates with the user terminal based on the recorded communication number;

When receiving the notification message of the completion of the withdrawal of the user terminal returned by the target self-service deposit and withdrawal machine, the server cancels the user number of the user terminal, and deletes the communication number of the user terminal.

Optionally, the communication number is carried in the withdrawal queuing request, and the withdrawal amount value is carried in the withdrawal queuing request.

Optionally, the method may further include:

If the verification code returned by the user terminal is abnormal, triggering the target self-service deposit and withdrawal machine to issue a user notification message;

The user notification message includes a voice communication message and/or a video notification message, and the user notification message is used to notify the user terminal to perform a withdrawal operation to the target cash dispenser within a predetermined time.

Optionally, the verification code abnormality includes: the received verification code returned by the user terminal is inconsistent with the sent verification code; the target cash machine is provided with a device identifier, and the user notification message is notified by means of voice notification. The cash machine corresponding to the device identification performs the withdrawal operation.

In a second aspect, an embodiment of the present invention further provides a server, including: a memory and a processor;

The memory stores program instructions;

The processor, calling the program instructions stored in the memory, for

Receiving a withdrawal request queue request from the user terminal to the target self-service deposit and withdrawal machine, assigning a unique user number to the user terminal, and transmitting the user number to the user terminal, the user number is based on current queuing withdrawal The user gets the sequence number and gets it;

Receiving and recording a withdrawal amount value sent by the user terminal, and receiving the target self-service deposit and withdrawal machine to send a remaining credit value;

And sending a notification message to the user terminal when the order that the remaining credit value is less than the withdrawal credit value and the current legal withdrawal user number is in the order of the user number of the user terminal, where the notification message is used Notifying the user terminal that the user terminal cannot withdraw funds normally;

When the current legal user number is consistent with the user terminal user number, sending a verification code to the user terminal, and when receiving the correct verification code returned by the user terminal, turning on the target self-service deposit and withdrawal machine Deposit and withdrawal function.

Optionally, the communication number of the user terminal is recorded in the memory, and the processor is in communication with the user terminal based on the recorded communication number;

The processor is also used to

Upon receiving the notification message of the withdrawal of the user terminal returned by the target self-service deposit and withdrawal machine, the user number of the user terminal is cancelled, and the communication number of the user terminal is deleted.

Optionally, the processor is further used to

The embodiment of the invention further provides a computer storage medium, wherein the computer storage medium stores program instructions, which are used to implement the method according to the first aspect described above when the program instructions are executed.

Embodiments of the present invention have the following beneficial effects:

It can automatically queue up for a specific self-service deposit and withdrawal machine, and can notify users in time when the balance is insufficient in the self-service deposit and withdrawal machine, which is convenient for users to arrange their own time when queuing, and meet the user's automation of queuing. , intelligent needs.

DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present invention, and other drawings can be obtained from those skilled in the art without any creative work.

1 is a schematic structural diagram of a notification system for a self-service deposit and withdrawal machine according to an embodiment of the present invention;

2 is a schematic flow chart of a method for notifying a self-service deposit and withdrawal machine according to an embodiment of the present invention;

FIG. 3 is a schematic structural diagram of a server according to an embodiment of the present invention.

Detailed ways

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

FIG. 1 is a schematic structural diagram of a notification system for a self-service deposit and withdrawal machine 101 according to an embodiment of the present invention. The system of the embodiment of the present invention includes a self-service deposit and withdrawal machine 101, a user terminal 102, and a server 103. The self-service deposit and withdrawal machine 101 may be the aforementioned CRS, ATM, CDM, etc., and the user terminal 102 may be a smart terminal, a tablet computer, or the like with a network interface, and the server 103 may be a Dedicated server 103. The self-service deposit and withdrawal machine 101 reserves a communication interface through which the server 103 can communicate with the server 103 by wire or wirelessly. The server 103 can simultaneously connect to a plurality of self-service deposit and withdrawal machines 101 data and connect to a plurality of user terminals 102 in a wireless manner.

In the embodiment of the present invention, when the user needs to make a deposit or withdrawal service, the user equipment can scan the two-dimensional code and the like by the user equipment to the corresponding location of the self-service deposit and withdrawal machine 101 to acquire the device of the self-service deposit and withdrawal machine 101. Identify and determine the corresponding server 103. The user equipment generates a withdrawal queue request, and the withdrawal queue request includes the communication number (such as a telephone number) of the user equipment, and the service involved. If the withdrawal is performed, the withdrawal amount may also be input, and the self-service deposit and withdrawal is also performed. The machine 101 serves as the target self-service deposit and withdrawal machine 101, and transmits the scanned device identification to the corresponding server 103. The user equipment can establish a session connection with the corresponding server 103 through the instant messaging application and the public service account, thereby interacting with the corresponding information. After the withdrawal queue request is sent on the corresponding session interface, the user corresponding to the user equipment can find a location to rest and wait for the notification message of the server 103.

After receiving the withdrawal queuing request, the server 103 determines, according to the device identifier, the target self-service deposit and withdrawal machine 101 that the user terminal 102 is to perform, and numbers the user equipment according to the queuing queue. The number in the queued state is sequentially numbered, and the number in the queued queue is in the order in which the server 103 receives the withdrawal queue request. When sequentially numbered, the server 103 transmits the user number obtained by sequentially numbering the user terminal 102 to the user terminal 102.

The server 103 can detect the change of the user number in the queuing queue in real time, and obtain the remaining credit value in the target self-service deposit and withdrawal machine 101. If the user number of the user terminal 102 is not yet reached, the remaining credit value is The value of the withdrawal amount of the user terminal 102 is smaller than that of the user terminal 102. In order to save the user's time, the user may be notified that the graphic code corresponding to the other self-service depositing and dispensing machine 101 may be re-scanned without waiting for the time to wait for re-queuing. And if it is not less than the withdrawal amount value of the user terminal 102, the detection is continued without notification.

The server 103 may send a notification message to notify the user equipment when the user ID of the user terminal 102 is determined according to the queuing queue, and the notification message is used to notify the user equipment that the target self-service deposit and withdrawal is reached. The machine 101 performs business. The server 103 may also notify the user corresponding to the user equipment to the target self-service deposit and withdrawal machine 101 to wait for the service based on the user number in advance by two numbers or more numbers.

In order to avoid the situation of the queue, the server 103 can control the target self-service deposit and withdrawal to close the deposit and withdrawal function, such as closing the card slot and the like. Of course, the target self-service deposit and withdrawal machine 101 can also automatically close the deposit and withdrawal function after each time the user completes the service, and then turn on the notification after receiving the notification from the server 103. The server 103 may send a verification code to the user based on the previously recorded phone number of the user terminal 102, and the verification code may be sent to the user terminal 102 by means of a short message, and if the user has reached the target deposit and withdrawal Next to the machine, you can enter the verification code received by the phone number on the above session interface. If the server 103 receives the correct verification code, the server 103 enables the deposit and withdrawal function of the target self-service deposit and withdrawal machine 101 to facilitate the legitimate user to perform the corresponding service. If the verification code is not received within the preset duration, or the number of times the verification code is incorrect exceeds the preset number of times threshold, it is determined that the verification code is abnormal, and the deposit and withdrawal function of the target self-service deposit and withdrawal machine 101 is not turned on. . The server 103 may further access the broadcast system of the area such as a bank, and notify the user of the user equipment to perform the corresponding service in the target deposit and withdrawal machine corresponding to the device identifier by means of a broadcast. If the correct newly sent verification code is still not received while waiting for the preset duration, the notification process of the next user number in the queued queue is continued. The server 103 can delete all the information corresponding to the user equipment at the same time.

Ability to perform automatic queuing processing for a specific self-service deposit and withdrawal machine 101, and When the balance of the assisted deposit and withdrawal machine 101 is insufficient, the user is notified in time, which facilitates the user to arrange the time autonomously while queuing, and satisfies the user's automation and intelligent demand for queuing.

Referring to FIG. 2, it is a schematic flowchart of a method for notifying a self-service deposit and withdrawal machine according to an embodiment of the present invention. The method in the embodiment of the present invention may be performed by a dedicated server. In other embodiments, It can be executed by a self-service deposit and withdrawal machine, and new functions can be added to the existing self-service deposit and withdrawal machine. The method of the embodiment of the invention comprises the following steps.

S201: When receiving the withdrawal request from the user terminal to the target self-service deposit and withdrawal machine, the server assigns a unique user number to the user terminal, and sends the user number to the user terminal, where the user number is based on Users who are currently queued for withdrawal are numbered sequentially. The user number is a number of the server in the order of receiving the withdrawal queuing request. The server and the user terminal can exchange corresponding information through a session interface of the instant messaging application. The user terminal determines the target self-service deposit and withdrawal machine by scanning the graphic code.

S202: The server receives and records the withdrawal amount value sent by the user terminal, and receives the target self-service deposit and withdrawal machine to send the remaining credit value. If the user withdraws money, the withdrawal amount value needs to be input, so that the server can determine whether the target deposit and withdrawal machine can complete the withdrawal service for the user. The target self-service deposit and withdrawal machine can provide a data interface to send its own remaining credit value to the server, that is, the amount available for the target self-service deposit and withdrawal machine.

S203: The server sends a notification message to the user terminal when detecting that the remaining credit value is less than the withdrawal credit value, and the current legal withdrawal user number is in the order of the user number of the user terminal. The notification message is used to notify the user terminal that the withdrawal cannot be made normally. If the remaining credit value is less than the withdrawal credit value, and the user terminal is not yet reached, the user terminal may be notified by the notification message that the current user is insufficient. If the withdrawal service is necessary, please go to other The self-service cash machine performs or converts to a manual service.

S204: The server sends a verification code to the user terminal when the current legal user number is consistent with the user terminal user number, and starts the target self-service access when receiving the correct verification code returned by the user terminal. The deposit and withdrawal function of the machine. After determining that the user terminal is determined according to the user terminal user number, sending a short message by using the phone number reported by the user terminal, storing the verification code in the short message, and if receiving the correct verification code, opening the location The deposit and withdrawal function of the target self-service deposit and withdrawal machine.

Further, optionally, the method of the embodiment of the present invention may further include: the server records the communication number of the user terminal, and the server communicates with the user terminal based on the recorded communication number; the server receives the location When the notification message of the completion of the withdrawal of the user terminal returned by the target self-service deposit and withdrawal machine is performed, the user number of the user terminal is cancelled, and the communication number of the user terminal is deleted.

The communication number is carried in the withdrawal queuing request, and the withdrawal amount value is carried in the withdrawal queuing request.

Further optionally, the method of the embodiment of the present invention may further include the following steps:

S205: If the verification code returned by the user terminal is abnormal, triggering the target self-service deposit and withdrawal machine to issue a user notification message; the user notification message includes a voice communication message and/or a video notification message, the user notification The message is used to notify the user terminal to perform a withdrawal operation to the target cash machine within a predetermined time.

S206: If the newly sent verification code is still not correctly received while waiting for the preset duration, the next user number in the queuing queue is further notified. The server can delete all the information corresponding to the user equipment at the same time. After the user notification message is sent by the self-service deposit and withdrawal machine or at the same time, the verification code is sent again. If the verification code is still abnormal, the user number of the next user is notified.

In an embodiment, there is also a computer storage medium, where the computer storage medium stores program instructions, and when the program instructions are executed, the self-service deposit and withdrawal machine described in the embodiment corresponding to FIG. 1 is implemented. Notification method.

3 is a schematic structural diagram of a server according to an embodiment of the present invention. The server in the embodiment of the present invention may include a power supply module and various shell structures, and may further include: a physical button such as a power button. The indicator light, the data interface, and the network interface, and the like, further include a memory 302 and a processor 301 in the embodiment of the present invention.

The memory 302 may include a volatile memory such as a RAM (random-access memory); the memory 302 may also include a non-volatile memory such as a flash memory. (flash memory), HDD (hard disk drive) or SSD (solid-state drive); the memory 302 may also include a combination of the above types of memories.

The processor 301 can be a CPU (central processing unit). The processor 301 may further include a hardware chip.

Optionally, the memory 302 is further configured to store program instructions. The processor 301 can invoke the program instructions to implement a notification method for the self-service deposit and withdrawal machine as shown in the embodiment of FIG. 2 of the present application.

The memory 302 stores program instructions;

The processor 301, invokes a program instruction stored by the memory 302, for

Optionally, the communication number of the user terminal is recorded in the memory 302, and the processor 301 is in communication with the user terminal based on the recorded communication number;

The processor 301 is further configured to

Optionally, the communication number is carried in the withdrawal queuing request, and the withdrawal amount is The degree value is carried in the withdrawal queue request.

Optionally, the processor 301 is further configured to:

The embodiment of the invention can perform automatic queuing processing for a specific self-service deposit and withdrawal machine, and can notify the user in time when the balance of the self-service deposit and withdrawal machine is insufficient, which facilitates the user to arrange the time autonomously when queuing, and satisfies the user. Automated, intelligent requirements for queuing.

One of ordinary skill in the art can understand that all or part of the process of implementing the foregoing embodiments can be completed by a computer program to instruct related hardware, and the program can be stored in a computer readable storage medium. When executed, the flow of an embodiment of the methods as described above may be included. The storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

The above disclosure is only a part of the embodiments of the present invention, and of course, the scope of the present invention is not limited thereto, and those skilled in the art can understand all or part of the process of implementing the above embodiments, and according to the claims of the present invention. Equivalent changes made are still within the scope of the invention.

Claims

A notification method for a self-service deposit and withdrawal machine, characterized in that it comprises:

When receiving the withdrawal request from the user terminal to the target self-service deposit and withdrawal machine, the server assigns a unique user number to the user terminal, and sends the user number to the user terminal, where the user number is queued according to the current The user who withdraws the money is obtained by sequential numbering;

The server receives and records the withdrawal amount value sent by the user terminal, and receives the target self-service deposit and withdrawal machine to send the remaining credit value;

When the server detects that the remaining credit value is less than the withdrawal credit value, and the current legal withdrawal user number is in the order of the user number of the user terminal, the server sends a notification message to the user terminal, where the notification message is sent. Used to notify the user terminal that the normal withdrawal cannot be made;

When the current legal user number is consistent with the user terminal user number, the server sends a verification code to the user terminal, and when the correct verification code returned by the user terminal is received, the target self-service deposit and withdrawal machine is started. Deposit and withdrawal function.
The method of claim 1 further comprising:

The server records the communication number of the user terminal, and the server communicates with the user terminal based on the recorded communication number;

When receiving the notification message of the completion of the withdrawal of the user terminal returned by the target self-service deposit and withdrawal machine, the server cancels the user number of the user terminal, and deletes the communication number of the user terminal.
The method of claim 2, wherein the communication number is carried in the withdrawal queuing request, and the withdrawal amount value is carried in the withdrawal queuing request.
The method of any of claims 1-3, further comprising:

If the verification code returned by the user terminal is abnormal, triggering the target self-service deposit and withdrawal machine to issue a user notification message;

The user notification message includes a voice communication message and/or a video notification message, the user notification The message is used to notify the user terminal to perform a withdrawal operation to the target cash machine within a predetermined time.
The method according to claim 4, wherein the verification code abnormality comprises: the received verification code returned by the user terminal is inconsistent with the transmitted verification code; the target cash dispenser is provided with a device identifier, and the user notification The message is notified to the cash machine corresponding to the device identifier by voice notification to perform the withdrawal operation.
A server, comprising: a memory and a processor;

The memory stores program instructions;

The processor, calling the program instructions stored in the memory, for

Receiving a withdrawal request queue request from the user terminal to the target self-service deposit and withdrawal machine, assigning a unique user number to the user terminal, and transmitting the user number to the user terminal, the user number is based on current queuing withdrawal The user gets the sequence number and gets it;

Receiving and recording a withdrawal amount value sent by the user terminal, and receiving the target self-service deposit and withdrawal machine to send a remaining credit value;

And sending a notification message to the user terminal when the order that the remaining credit value is less than the withdrawal credit value and the current legal withdrawal user number is in the order of the user number of the user terminal, where the notification message is used Notifying the user terminal that the user terminal cannot withdraw funds normally;

When the current legal user number is consistent with the user terminal user number, sending a verification code to the user terminal, and when receiving the correct verification code returned by the user terminal, turning on the target self-service deposit and withdrawal machine Deposit and withdrawal function.
The server according to claim 6, wherein a communication number of said user terminal is recorded in a memory, and said processor is in communication with said user terminal based on the recorded communication number;

The processor is also used to

Upon receiving the notification message of the withdrawal of the user terminal returned by the target self-service deposit and withdrawal machine, the user number of the user terminal is cancelled, and the communication number of the user terminal is deleted.
The server according to claim 7, wherein the communication number is carried in the withdrawal queuing request, and the withdrawal amount value is carried in the withdrawal queuing request.
The server according to any one of claims 7-8, wherein the processor is further configured to:

If the verification code returned by the user terminal is abnormal, triggering the target self-service deposit and withdrawal machine to issue a user notification message;

The user notification message includes a voice communication message and/or a video notification message, and the user notification message is used to notify the user terminal to perform a withdrawal operation to the target cash dispenser within a predetermined time.
A computer storage medium storing program instructions for performing the method of any of claims 1-5 when the program instructions are executed.