WO2020191924A1

WO2020191924A1 - Retrieval code sending method, device, equipment and storage medium

Info

Publication number: WO2020191924A1
Application number: PCT/CN2019/090464
Authority: WO
Inventors: 马海燕
Original assignee: 深圳市丰巢科技有限公司
Priority date: 2019-03-27
Filing date: 2019-06-10
Publication date: 2020-10-01
Also published as: CN109951812A

Abstract

Disclosed in embodiments of the present application is a retrieval code sending method, device, equipment and storage medium. The retrieval code sending method comprises: according to a target express delivery retrieval code, constructing a retrieval code sending instruction, and sending the retrieval code sending instruction to an operator platform so as to instruct the operator platform to send a text message retrieval code to a communication terminal of a retrieving user; according to a user factor undelivered response for the text message retrieval code which is fed back by the operator platform, using voice calling to send a voice retrieval code to the communication terminal of the retrieving user; and if determined that the voice retrieval code is not delivered to the communication terminal, notifying a delivery person to manually deliver the target express delivery.

Description

Method, device, equipment and storage medium for sending pickup code

This application claims the priority of a Chinese patent application filed with the Chinese Patent Office with an application number of 201910236416.6 on March 27, 2019. The entire content of the application is incorporated into this application by reference.

Technical field

The embodiments of the present application relate to the technical field of pickup code sending, for example, to a method, device, device, and storage medium for sending a pickup code.

Background technique

With the continuous development of logistics technology, smart express cabinets have become indispensable equipment for users to send and pick up express items. After the courier sends the package into the counter, the system will automatically send the pickup code SMS to the user, but due to user terminal errors, operator platform internal errors, short message errors or other unknown issues, some of the pickup code SMS messages failed to reach the receipt Pieces of users.

In response to this situation, in related technologies, the user can only call the customer service phone to resend the pickup code. Sometimes the retransmission of the pickup code fails, and the customer service needs to notify the courier to deliver the package to the door without knowing that he has the package. Users who deliver to the cabinet will not go to the cabinet to pick up the package if they do not receive the pick-up code, causing the express mail to stay and occupy the grid resources, and the courier needs to re-deliver after taking it out over time, which increases the cost of the courier.

Summary of the invention

The embodiments of the present application provide a method, device, equipment, and storage medium for sending a pickup code, so as to increase the reach rate of pickup short messages and improve the delivery efficiency of express delivery.

In the first aspect, an embodiment of the present application provides a method for sending a pickup code, and the method includes:

According to the pickup code of the target express, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user;

According to the user factor non-delivery response for the short message pickup code fed back by the operator platform, send the voice pickup code to the communication terminal of the pickup user in a voice call;

In the case where it is determined that the voice pickup code has not been delivered to the communication terminal, the courier is notified to manually deliver the target express.

In the second aspect, an embodiment of the present application also provides a device for sending a pickup code, the device including:

The instruction sending module is configured to construct the pickup code sending instruction according to the pickup code of the target express and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the pickup user ’S communication terminal;

The voice call module is configured to send the voice pickup code to the communication terminal of the pickup user in a voice call based on the user factor non-delivery response for the short message pickup code fed back by the operator platform;

The delivery notification module is configured to notify the courier to manually deliver the target express if it is determined that the voice pickup code has not been delivered to the communication terminal.

In the third aspect, an embodiment of the present application also provides a device, including:

One or more processors;

Memory, set to store one or more programs;

When the one or more programs are executed by the one or more processors, the one or more processors implement the pickup code sending method provided in any embodiment of the present application.

In a fourth aspect, an embodiment of the present application also provides a computer-readable storage medium. The computer-readable storage medium stores a computer program. When the program is executed by a processor, the method for sending the pickup code provided by any embodiment of the present application is implemented. .

The technical solution of the embodiment of this application sends the pickup code sending instruction to the operator platform, instructing the operator platform to send the SMS pickup code to the communication terminal of the pickup user, according to the SMS pickup code feedback from the operator platform If the user factor is not delivered, the voice pickup code is sent to the communication terminal of the pickup user by means of a voice call. If it is determined that the voice pickup code has not been delivered to the communication terminal, the courier is notified The operator manually delivers the target express, which effectively improves the reach rate of the SMS pickup code, and uses manual delivery to users who have not received the pickup code, which significantly improves the delivery efficiency of the express.

Description of the drawings

Fig. 1 is a flowchart of a method for sending a pickup code in Embodiment 1 of the present application;

2 is a flowchart of a method for sending a pickup code in Embodiment 2 of the present application;

3 is a flowchart of a method for sending a pickup code in Embodiment 3 of the present application;

4 is a schematic structural diagram of a device for sending a pickup code in Embodiment 4 of the present application;

FIG. 5 is a schematic structural diagram of a device provided in Embodiment 5 of the present application.

detailed description

The application will be further described in detail below with reference to the drawings and embodiments. It is understandable that the specific embodiments described here are only used to explain the application, but not to limit the application. In addition, it should be noted that, for ease of description, the drawings only show a part of the structure related to the application, but not all of the structure.

Example one

Figure 1 is a flowchart of a method for sending a pickup code according to Embodiment 1 of this application. The technical solution of this embodiment is applicable to the case where the SMS pickup code fails to be sent. The method can be executed by the pickup code sending device. The apparatus can be implemented by software and/or hardware, and can be integrated in a variety of general-purpose computer equipment. Referring to Fig. 1, the method provided in this embodiment includes the following steps.

Step 110: According to the pickup code of the target express, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user .

In this embodiment, the pickup code sending instruction is an instruction constructed by the server and sent to the operator's platform, including the sending notification of the SMS pickup code corresponding to the target express, and is used to notify the operator that the platform will generate a message with the target express. The tracking number, recipient number, and pickup code related to the express cabinet number are sent to the communication terminal of the pickup user in the form of SMS. For example, the communication terminal of the pickup user may be a smart phone, a tablet computer, etc.

In this embodiment, according to the pickup code of the target express generated by the server and the short message template of the short message pickup code provided by the operating platform, the server first generates the pickup code of the short message template including the pickup code and the short message pickup code and sends it And then send the generated pickup code sending instruction to the operator platform, and finally the operator platform sends the short message pickup code to the communication terminal of the pickup user.

Step 120: According to the user factor non-delivery response for the short message pickup code fed back by the operator platform, the voice pickup code is sent to the communication terminal of the pickup user in a voice call.

In this embodiment, the user-factor non-delivery response of the SMS pickup code refers to the user-side factor (for example, the user’s mobile phone is turned off, shut down, not in the service area, or the number is empty) that the operator platform feeds back to the server to cause the SMS The pickup code did not successfully reach the user's response. Voice pickup code refers to a preset voice that contains pickup code information.

In this embodiment, the operator platform monitors the status of the SMS pickup code reaching the user after sending the SMS pickup code. If the SMS pickup code fails to reach the user due to a problem on the user side, it will Part of the user information (for example, the reserved name and mobile phone number of the pickup user) is fed back to the server, and the server initiates a voice outbound call to the unreached user through the intelligent voice outbound system. If the outbound call is successful, it sends a preset to the user Voice pickup code.

For example, when an operator platform sends a short message pickup code to a pickup user, the pickup user’s mobile phone is turned off, so the short message pickup code fails to reach the pickup user, and the operator platform is monitoring that the user After the mobile phone is turned off and the SMS pickup code is not successfully reached, the user will be marked and the user’s reservation information will be fed back to the server. After the server receives the feedback information, the undelivered user will be voiced. If the user is successfully connected, the voice message preset to include the pickup code will be played to the pickup user.

Step 130: In a case where it is determined that the voice pickup code has not been delivered to the communication terminal, notify the courier to manually deliver the target express.

In this embodiment, for users whose SMS pickup code is not reached successfully due to client-side problems and the voice outbound call still fails after confirming that the SMS pickup code is not reached, the server will use this part of the user’s information (including The user’s reserved name, phone number, recipient address, etc.) are sent to the courier, and the courier is notified to deliver the target express.

The technical solution of this embodiment, by sending a pickup code sending instruction to the operator platform, instructs the operator platform to send the SMS pickup code to the communication terminal of the pickup user, after receiving the SMS pickup code feedback from the operator platform If the response is not delivered to the user factor, the voice pickup code is sent to the communication terminal of the pickup user by voice call, and the courier is notified if it is determined that the voice pickup code has not been delivered to the communication terminal Manually deliver the target express. That is, in the technical solution of this embodiment, the voice outbound call and manual delivery are adopted in the case that the SMS pickup code fails to be sent, which solves the problem that the delivery code fails to reach the pickup user and causes the courier to detain and fail to pick up the item over time. The problem of parcels has achieved the effect of increasing the reach of the pickup code and thus the efficiency of express delivery.

Example two

Figure 2 is a flowchart of a method for sending a pickup code according to Embodiment 2 of the application. This embodiment is described on the basis of the above-mentioned embodiment, and provides a pickup code according to the target express to construct a pickup code sending instruction The steps after sending the pickup code sending instruction to the operator platform and the user factor non-delivery response for the SMS pickup code feedback from the operator platform, the voice pickup code is sent by voice call An implementation mode for the communication terminal of the pickup user. In the following, a method for sending a pickup code provided in Embodiment 2 of the present application will be described with reference to FIG. 2. The method provided in this embodiment includes the following steps.

Step 210: According to the pickup code of the target express, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user .

Step 220: According to the short message content factor non-delivery response for the short message pickup code fed back by the operator platform, construct a short message content correction prompt message and send it to the operating platform.

In this embodiment, the operating platform is used to provide the short message template of the short message pickup code to the operator platform.

In this embodiment, for the situation where the SMS content of the SMS pickup code contains some unrecognizable illegal characters, which causes the SMS pickup code to fail to be sent, the server sends the SMS pickup code to the operator based on the status and reason of the failure to send the SMS pickup code as feedback from the operator platform. The platform sends a correction prompt message to remind the operating platform to modify the SMS content of the SMS pickup code and delete unrecognizable illegal characters.

For example, because the content of the SMS pickup code provided by the operating platform contains special characters that cannot be recognized (for example, *, # and other special characters), the SMS pickup code fails to be sent, and the operator platform feeds the relevant information back to the server After the server receives the feedback information, it sends a correction prompt message to the operating platform to remind the operating platform to check and modify the content of the SMS pickup code, delete the unrecognizable illegal characters contained in the SMS template, and change the modified The SMS template is sent to the operator platform so that the operator platform sends the SMS pickup code according to the modified SMS template.

Step 230: After receiving the modification confirmation response fed back by the operating platform, instruct the operator platform to resend the short message pickup code to the communication terminal of the pickup user.

After the operating platform modifies the SMS content of the SMS pickup code, it sends the modification confirmation information back to the server, and the server re-issues the SMS pickup code sending instruction to instruct the operator platform to re-send the SMS pickup code to the communication terminal of the pickup user .

Step 240: Receive a first user factor non-delivery response for the short message pickup code fed back by the operator platform.

In this embodiment, the first user factor non-delivery response is the user factor non-delivery generated in real time after the operator platform attempts to send the short message pickup code to the communication terminal of the pickup user response.

In this embodiment, if the SMS pickup code fails to reach the user due to factors such as shutdown, shutdown, reserved numbers or not in the service area of the pickup client device, the operator platform directly sends this Part of the user information is fed back to the server, and the contact status of the SMS pickup code of this part of the user is continuously monitored.

Step 250: Determine a first timeout waiting period according to the first user factor non-delivery response, and if it is determined that the first timeout waiting period is reached, request the SMS pickup code from the operator platform The delivery status of.

After the operator platform feeds back the reserved information of the user whose SMS pickup code is not reached due to user-side factors, the server determines the first timeout waiting period, and after the first waiting period, initiates SMS pickup to the operator platform Code sending status request to further confirm the status of the SMS pickup code. For example, the first timeout waiting period is set to 3 minutes.

Step 260: Determine the response type fed back by the operator platform: in response to the determination result that the response type is a confirmed undelivered response, execute step 270; and in response to the determination result that the response type is a confirmed delivery response , Then go to step 300.

Step 270: Send the voice pickup code to the communication terminal in a voice call.

In this embodiment, the server initiates a SMS pickup code sending status request to the operator platform after the first timeout waiting period, and if the operator platform returns information that the delivery is still unsuccessful, it initiates a voice outbound call to the user communication terminal. Send the voice pickup code to the user.

For example, when the operator platform sends the SMS pickup code to the pickup user's communication terminal, and the user is in the shutdown state, the user is marked and the SMS pickup code touched state is sent to the server. After the server receives the response, Wait 3 minutes, and then request the user's SMS pickup code access status from the operator platform. If it is still not reached, initiate a voice outbound call to the user and send the voice pickup code to the user communication terminal.

Step 280: Determine whether the voice pickup code is delivered to the communication terminal, and in response to the judgment result that the voice pickup code is delivered to the communication terminal, perform step 300; respond to the judgment result that the voice pickup code is not delivered to the communication terminal , Go to step 290.

Step 290: Notify the courier to manually deliver the target express.

Step 300: Stop monitoring the delivery status of the pickup code.

In the technical solution of this embodiment, the voice pickup code is sent to the communication terminal of the pickup user by means of a voice call based on the user factor non-delivery response for the SMS pickup code feedback from the operator platform. When the SMS pickup code fails to be sent, the user will be reminded again, which improves the reach rate of the pickup code, effectively avoiding the situation of express delivery delay, overtime failure to pick up and missing items, on the other hand, voice outgoing calls are initiated through the server, saving manual customer service The cost reduces the workload of couriers contacting customers.

Example three

Fig. 3 is a flowchart of a method for sending a pickup code provided in the third embodiment of the application. This embodiment is described on the basis of the above-mentioned embodiment, and provides a voice call to send the voice pickup code to the pickup Implementation of the user's communication terminal. In the following, a method for processing a failure to send a pickup code provided in Embodiment 3 of the present application will be described with reference to FIG. 3. The method provided in this embodiment includes the following steps.

Step 310: In the case where it is detected that the target express is delivered into the express cabinet, a pickup code of the target express is generated.

In this embodiment, the pickup code of the target courier is a set of English letters and numbers or a QR code that is generated when the target courier is delivered into the courier cabinet and is in the form of a QR code with the target courier’s tracking number and recipient number. And a set of codes related to the express cabinet number. The user can open the courier cabinet where the target express is located by entering the pickup code of the target express received at the communication terminal.

In this embodiment, before the target express is delivered to the express cabinet, the target express needs to be scanned to obtain the current target express tracking number, recipient number, and express cabinet number, and the server generates the pickup code of the target express. And the current pickup code and the current target express number, recipient number and express cabinet number together form the pickup information.

Step 320: According to the pickup code of the target express, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user .

Step 330: When it is detected that the second user factor of the short message pickup code fed back by the operator platform has not delivered a response, the voice pickup code is sent to the communication terminal in a voice call.

In this embodiment, the second user factor non-delivery response is generated by the operator platform after determining that the SMS pickup code has not been sent to the communication terminal of the pickup user after a set timeout waiting period has elapsed User factors did not deliver a response.

In this embodiment, after the operator platform sends the SMS pickup code to the communication terminal of the pickup user, if it detects that the SMS pickup code fails to be sent due to factors on the user side, it will mark this part of the pickup user and send the SMS pickup code. The contact status of the piece code is continuously monitored. If the communication terminal of the pickup user is not successfully reached after the set timeout waiting time, the sending failure information will be fed back to the server, and the server will send the voice pickup code through a voice call. Sent to the user communication terminal. For example, set the timeout waiting time to 3 minutes.

In one embodiment, sending the voice pickup code to the communication terminal in the manner of voice call includes: initiating an intelligent voice outbound call to the communication terminal of the pickup user through an intelligent voice outbound system. If the call is successful, the voice pickup code is sent to the communication terminal of the pickup user.

In an embodiment, the above method further includes: in a case where it is determined that the smart voice outgoing call fails, obtaining a call failure type; in a case where the call failure type is a shutdown call failure, determining a second timeout waiting period; When it is determined that the second timeout waiting period is reached, re-initiate an intelligent voice outbound call to the user through the intelligent voice outbound call system; if it is determined that the voice outbound call fails again, determine the voice pickup The code is not delivered to the communication terminal.

In this embodiment, the server initiates a voice call to the user whose SMS pickup code is not successfully reached. If the call fails, it obtains the call failure type according to the voice prompt of the pickup user’s communication terminal, including but not limited to the user’s device shutdown, shutdown, Types such as user refusal and empty number. If the call failure type is shutdown, mark the user information, and re-initiate a voice outbound call to the user whose marked state is shutdown after the second timeout waiting period. If the call still fails, it is determined that the voice pickup code has not been delivered to the communication terminal. The second timeout waiting period starts from the first time the server fails to initiate a voice outbound call to the user, and continues for a preset period of time. For example, the second timeout waiting period can be set to 24 hours or 48 hours.

In one embodiment, after the call failure type is obtained, the method further includes: determining that the voice pickup code is not sent in the case where it is determined that the call failure type is empty number call failure, shutdown call failure, or rejection call failure. To the communication terminal.

After the server fails to initiate a voice call to the user communication terminal and obtains the call failure type according to the voice prompt of the pickup user communication terminal, the call failure type is judged. If it belongs to the empty number call failure, the shutdown call failure or the rejection call failure, it is directly determined If the voice pickup code is not delivered to the communication terminal, the second voice outbound call will not be initiated.

The above two optional technical solutions provide the operation of sending the voice pickup code to the communication terminal by voice call and obtaining the call failure type, which further improves the pickup code reach rate and confirms the pickup If the code is not delivered to the communication terminal, corresponding measures shall be taken in time to avoid the problem of lost items caused by the detention of express delivery cabinets and overtime failure to pick up the items, and improve the efficiency of express delivery while improving user experience.

Step 340: In the case where it is determined that the voice pickup code has not been delivered to the communication terminal, notify the courier to manually deliver the target express.

In this embodiment, voice calls are made to users who have not reached the SMS pickup code after a timeout period, and further measures are taken according to the type of call failure to increase the pickup code reach rate, and users who have not successfully reached the pickup code Manual delivery measures are adopted to avoid the waste of express cabinet resources caused by the detention of express delivery and the problem of missing items not picked up over time.

Example four

4 is a schematic structural diagram of a pickup code sending device provided in Embodiment 4 of the application. The pickup code sending device includes: an instruction sending module 410, a voice call module 420, and a dispatch notification module 430.

The instruction sending module 410 is configured to construct a pickup code sending instruction according to the pickup code of the target express and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the pickup The user’s communication terminal; the voice call module 420 is configured to send the voice pickup code to the pickup in a voice call based on the user factor of the short message pickup code feedback from the operator platform. The delivery notification module 430 is configured to notify the courier to manually deliver the target express if it is determined that the voice pickup code has not been delivered to the communication terminal.

In an embodiment, the voice call module 420 includes: a first response receiving unit configured to receive the first user factor non-delivery response for the short message pickup code that is fed back by the operator platform; A user factor non-delivery response is a user factor non-delivery response generated in real time after the operator platform attempts to send the short message pickup code to the communication terminal of the pickup user; the first waiting unit is set to Determine the first timeout waiting time according to the first user factor non-delivery response, and if it is determined that the first timeout waiting time is reached, request the delivery of the short message pickup code from the operator platform Status; The voice call unit is configured to send a voice pickup code to the communication terminal in the manner of a voice call in the case of receiving a confirmation non-delivery response fed back by the operator platform.

In an embodiment, the voice call module 420 may further include: a second response receiving unit configured to detect that the second user factor for the short message pickup code fed back by the operator platform does not deliver a response Next, the voice pickup code is sent to the communication terminal by means of a voice call; wherein the second user factor non-delivery response is the operator platform determining that the short message pickup code is waiting for a set timeout period The user factor non-delivery response generated after it has not been sent to the communication terminal of the pickup user.

In one embodiment, the above-mentioned device further includes: a correction prompt sending module configured to construct a short message content correction prompt message transmission based on the SMS content factor non-delivery response for the short message pickup code fed back by the operator platform To the operating platform; wherein, the operating platform is used to provide the operator platform with a short message template of the short message pickup code; the pickup code retransmission module is configured to receive a modification confirmation response fed back by the operating platform Then, instruct the operator platform to re-send the short message pickup code to the communication terminal of the pickup user.

In an embodiment, the voice call unit includes a voice call sub-unit, which is configured to initiate a smart voice outbound call to the communication terminal of the pickup user through the smart voice outbound call system, and when the smart voice outbound call is successful, Send the voice pickup code to the communication terminal of the pickup user.

In an embodiment, the voice call unit further includes: a failure type obtaining subunit, configured to obtain the call failure type when it is determined that the smart voice outbound call fails; the second waiting subunit is configured to When the failure type is the shutdown call failure, the second timeout waiting period is determined; the voice re-calling sub-unit is set to re-initiate to the user through the intelligent voice outbound call system when the second timeout waiting period is determined to be reached Intelligent voice outbound call; the undelivered determination subunit is configured to determine that the voice pickup code has not been delivered to the communication terminal in the case of determining that the voice outbound call fails again.

In an embodiment, the voice call unit further includes: a non-delivery direct determination subunit, configured to determine that the call failure type is empty call failure, shutdown call failure, or rejection call failure. The voice pickup code was not delivered to the communication terminal.

In an embodiment, the above-mentioned device further includes: a pickup code generating module configured to generate the pickup code of the target express delivery in the case of detecting that the target express delivery is in the express cabinet.

The pickup code sending device provided in the embodiment of the present application can execute the pickup code sending method provided in any embodiment of the present application, and has corresponding functional modules and beneficial effects for the execution method.

Example five

FIG. 5 is a schematic structural diagram of a device provided in Embodiment 5 of this application. As shown in FIG. 5, the device includes a processor 50 and a memory 51; the number of processors 50 in the device may be one or more, as shown in FIG. Take a processor 50 as an example; the processor 50 and the memory 51 in the device may be connected by a bus or other methods. In FIG. 5, the connection by a bus is taken as an example.

As a computer-readable storage medium, the memory 51 can be configured to store software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to a method for sending a pickup code in an embodiment of the present application (for example, pickup The instruction sending module 410, the voice call module 420 and the dispatch notification module 430 in the code sending device). The processor 50 executes various functional applications and data processing of the device by running the software programs, instructions, and modules stored in the memory 51, that is, realizes the aforementioned method for sending the pickup code.

In an embodiment, the method includes: constructing a pickup code sending instruction according to the pickup code of the target express and sending the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code Communication terminal for the pickup user; according to the user factor non-delivery response for the short message pickup code feedback from the operator platform, the voice pickup code is sent to the pickup user by means of a voice call. Terminal; in the case where it is determined that the voice pickup code has not been delivered to the communication terminal, notify the courier to manually deliver the target express.

The memory 51 may mainly include a program storage area and a data storage area. The program storage area may store an operating system and an application program required for at least one function; the data storage area may store data created according to the use of the terminal, etc. In addition, the memory 51 may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one magnetic disk storage device, a flash memory device, or other non-volatile solid-state storage devices. In some examples, the memory 51 may include a memory remotely provided with respect to the processor 50, and these remote memories may be connected to the device through a network. Examples of the aforementioned networks include, but are not limited to, the Internet, corporate intranets, local area networks, mobile communication networks, and combinations thereof.

Example Six

The sixth embodiment of the present application also provides a storage medium containing computer-executable instructions. When the computer-executable instructions are executed by a computer processor, they are used to execute a method for sending a pickup code. The method includes: Pickup code, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user; according to the operator platform The feedback of the user factor of the short message pickup code is not delivered, and the voice pickup code is sent to the communication terminal of the pickup user by voice call; when it is determined that the voice pickup code has not been delivered to the location In the case of the communication terminal, the courier is notified to manually deliver the target courier.

Of course, the storage medium containing computer-executable instructions provided in the embodiments of the present application, the computer-executable instructions are not limited to the method operations described above, and can also execute the relevant methods in the pickup code sending method provided in any embodiment of the present application. operating.

Through the above description of the implementation manners, those skilled in the art can understand that this application can be implemented by software and general hardware, and of course can also be implemented by hardware. Based on this understanding, the technical solution of this application can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as a computer floppy disk, read-only memory (ROM), Random Access Memory (RAM), flash memory (FLASH), hard disk or optical disk, etc., including multiple instructions to enable a computer device (which can be a personal computer, server, or network device, etc.) to execute any application The method described in the example.

In the above embodiment of the pickup code sending device, the multiple units and modules included are only divided according to the functional logic, but are not limited to the above division, as long as the corresponding function can be realized; in addition, each The names of the functional units are only for the convenience of distinguishing each other, and are not used to limit the protection scope of this application.

Claims

A method for sending a pickup code, including:

According to the pickup code of the target express, construct a pickup code sending instruction and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the communication terminal of the pickup user;

According to the user factor non-delivery response for the short message pickup code fed back by the operator platform, send the voice pickup code to the communication terminal of the pickup user in a voice call;

In the case where it is determined that the voice pickup code has not been delivered to the communication terminal of the pickup user, the courier is notified to manually deliver the target express.
The method according to claim 1, wherein, according to the user factor non-delivery response for the short message pickup code fed back by the operator platform, the voice pickup code is sent to the pickup in a voice call The user’s communication terminal includes:

Receiving the first user factor non-delivery response for the short message pickup code fed back by the operator platform;

Wherein, the first user factor non-delivery response is a user factor non-delivery response generated in real time after the operator platform attempts to send the short message pickup code to the communication terminal of the pickup user;

Determine the first timeout waiting time according to the first user factor non-delivery response, and if it is determined that the first timeout waiting time is reached, request the delivery of the short message pickup code from the operator platform status;

In the case of receiving the non-delivery confirmation response fed back by the operator platform, the voice pickup code is sent to the communication terminal of the pickup user in a voice call.
The method according to claim 1, wherein, according to the user factor non-delivery response for the short message pickup code fed back by the operator platform, the voice pickup code is sent to the pickup in a voice call The user’s communication terminal includes:

In the case of detecting that the second user factor for the short message pickup code fed back by the operator platform has not delivered a response, the voice pickup code is sent to the communication terminal of the pickup user by means of a voice call ；

Wherein, the second user factor non-delivery response is a user generated by the operator platform after determining that the SMS pickup code has not been sent to the pickup user’s communication terminal after a set timeout waiting period has elapsed The factor did not deliver a response.
The method according to claim 1, after constructing a pickup code sending instruction based on the pickup code of the target express and sending the pickup code sending instruction to the operator platform, further comprising:

According to the non-delivery response of the short message content factor of the short message pickup code fed back by the operator platform, construct a short message content correction prompt message and send it to the operating platform;

Wherein, the operating platform is used to provide the SMS template of the SMS pickup code to the operator platform;

After receiving the modification confirmation response fed back by the operating platform, instruct the operator platform to re-send the short message pickup code to the communication terminal of the pickup user.
The method according to claim 1, wherein the sending the voice pickup code to the communication terminal of the pickup user in a voice call comprises:

A smart voice outbound call is initiated to the communication terminal of the pickup user through the smart voice outbound call system, and in the case that the smart voice outbound call is successful, the voice pickup code is sent to the communication terminal of the pickup user.
The method according to claim 5, further comprising:

In the case where it is determined that the smart voice outbound call fails, acquiring the call failure type;

In the case that the call failure type is shutdown call failure, determining the second timeout waiting period;

In the case of determining that the second timeout waiting period is reached, re-initiate an intelligent voice call to the communication terminal of the pickup user through the intelligent voice call system;

In the case of determining that the smart voice outbound call fails again, it is determined that the voice pickup code has not been delivered to the communication terminal of the pickup user.
The method according to claim 6, after obtaining the call failure type, further comprising:

In a case where it is determined that the call failure type is empty number call failure, shutdown call failure or rejection call failure, it is determined that the voice pickup code has not been delivered to the communication terminal of the pickup user.
The method according to any one of claims 1-7, before constructing the pickup code sending instruction according to the pickup code of the target express and sending the pickup code sending instruction to the operator platform, further comprising:

In the case where it is detected that the target express is delivered into the express cabinet, a pickup code of the target express is generated.
A pickup code sending device, including:

The instruction sending module is configured to construct a pickup code sending instruction according to the pickup code of the target express and send the pickup code sending instruction to the operator platform to instruct the operator platform to send the SMS pickup code to the pickup The communication terminal of the software user;

The voice call module is configured to send the voice pickup code to the communication terminal of the pickup user in a voice call based on the user factor non-delivery response for the short message pickup code fed back by the operator platform;

The delivery notification module is configured to notify the courier to manually deliver the target courier when it is determined that the voice pickup code has not been delivered to the communication terminal of the pickup user.
A device that includes:

At least one processor;

Memory, set to store at least one program;

When the at least one program is executed by the at least one processor, the at least one processor implements the pickup code sending method according to any one of claims 1-8.
A computer-readable storage medium storing a computer program, which, when executed by a processor, implements the method for sending a pickup code according to any one of claims 1-8.