WO2019023927A1 - 一种酒店服务方法 - Google Patents

一种酒店服务方法 Download PDF

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Publication number
WO2019023927A1
WO2019023927A1 PCT/CN2017/095455 CN2017095455W WO2019023927A1 WO 2019023927 A1 WO2019023927 A1 WO 2019023927A1 CN 2017095455 W CN2017095455 W CN 2017095455W WO 2019023927 A1 WO2019023927 A1 WO 2019023927A1
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Prior art keywords
customer
room
information
guest
hotel
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PCT/CN2017/095455
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English (en)
French (fr)
Inventor
曾福庆
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深圳市益廷科技有限公司
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Priority to PCT/CN2017/095455 priority Critical patent/WO2019023927A1/zh
Publication of WO2019023927A1 publication Critical patent/WO2019023927A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to the field of hotel service technology, and in particular to a hotel service method.
  • the present invention provides a hotel service method, including:
  • the habit information includes a beverage that the customer likes to drink, a publication that he likes to watch, a type of room that he likes to order, and a food that he likes to order;
  • the beverage that the customer likes to drink is sent to the front desk so that the customer can drink at the time of check-in; or, the current location information of the customer is obtained, and if the customer is currently resting in the rest area of the hotel lobby, Delivering the beverages that the customer likes to drink, the publications they like to watch, and the foods they like to be delivered to the customers;
  • the identity information includes the nationality information or the hometown information of the client; the playing the welcome audio corresponding to the identity information and displaying the welcome video corresponding to the identity information, specifically: playing and The welcome audio corresponding to the nationality information or the hometown information is displayed, and the ethnicity and welcome text corresponding to the nationality information or the hometown information are displayed.
  • the determining whether the customer needs to know the usage method of the facilities in the room comprises: acquiring the voice sent by the customer through the smart speaker disposed in the room, and semantically dividing the voice Analysis, to determine whether customers need to know how to use the facilities in the room.
  • the determining whether the customer needs to know the usage method of the facilities in the room comprises: if the customer detects that a plurality of buttons of a certain facility in the room are triggered, the facility is still not activated, or the customer is detected to trigger the room multiple times. Within a single button of a facility and the facility is still not activated, it is determined that the customer needs to know how to use the facilities in the room.
  • the one or more devices in the display screen on the channel and the holographic projector on the channel direct the client to the room corresponding to the check-in, which includes: obtaining the current location of the client, starting and The display corresponding to the location or the full range of projectors displays a route indication from the location to the room.
  • the doorbell transmits the outside screen to the television of the room and displays Within the preset range of the display area of the television; if it is determined that the customer is in the bathroom, the doorbell transmits the screen outside the door to the mobile phone preset by the customer; if it is determined that the customer is in the bathing room, the bathing device is temporarily closed and passed The voice mode reminds the client that the doorbell is triggered; if it is determined that the client has gone to sleep, the identity information of the visitor that triggered the doorbell is obtained, and according to the identity information, it is determined whether the visitor is in the preset whitelist, and if so, by gradually increasing The voice of the volume reminds the customer and gradually increases the brightness of the light. If not, no reminder is given for the situation in which the doorbell is triggered.
  • the detecting whether a customer enters the hotel door and detecting by an infrared sensor, an image recognition, a pressure sensor, or a vibration sensor.
  • the invention detects whether a customer enters the hotel door, and if so, identifies the customer, obtains the identity information of the customer, acquires the habit information corresponding to the identity information, and according to the custom information, the customer likes Drinks are delivered to the front desk so that the customer can drink at check-in; or, to obtain the current location information of the customer, if the customer is currently resting in the rest area of the hotel lobby, the customer likes to drink, like to watch
  • the publication the favorite food is delivered to the customer; according to the custom information, the free room information matching the type of the customer's favorite book is obtained, and displayed for the customer to select and automatically guide the customer according to the customer's check-in procedure. Go to the corresponding room, play the welcome voice video, and automatically introduce the use of the room, greatly improving the efficiency of the service customer.
  • FIG. 1 is a schematic flow chart of a hotel service method according to Embodiment 1 of the present invention.
  • FIG. 2 is a schematic structural diagram of a hotel service system according to Embodiment 2 of the present invention.
  • FIG. 1 is a schematic flowchart diagram of a hotel service method according to Embodiment 1 of the present invention. As shown in FIG. 1, the method specifically includes the following steps:
  • an infrared sensor installed at the entrance of the hotel can detect whether a customer enters the hotel door; or by detecting whether the hotel door is opened, and if so, it is judged that the customer has entered; or, when the hotel door is a revolving door, if the rotation is detected If the door is in a rotating state, it is judged that a customer enters the hotel door; or, by means of a camera set at the entrance of the hotel, image recognition is performed to determine whether a customer enters the hotel door; or, by a pressure sensor or a vibration sensor disposed at the ground of the hotel door, It is judged whether a customer enters the hotel door, and if the pressure detected by the pressure sensor exceeds a preset value or the vibration value detected by the vibration sensor exceeds the preset vibration value, it is determined that the customer enters the hotel door.
  • the camera information, the iris information and the quantity information of the customer entering the hotel door are detected by the camera set at the entrance of the hotel to obtain the pre-stored identity information of the corresponding customer, for example, by the camera, one customer enters the hotel door, the camera Identifying the identity information of the customer by face scanning recognition or iris recognition; for example, detecting the fingerprint information of the customer by using a fingerprint detector set on the hotel door button or a fingerprint detector disposed on the armrest of the hotel door to obtain a corresponding Customer identity information, when the customer presses the hotel door button with the finger or the customer holds the handrail on the hotel door, the fingerprint information of the customer is detected by a fingerprint detector set on the hotel door button or a fingerprint detector set on the armrest of the hotel door.
  • the button may be a hotel door password input button, or other buttons set on the hotel door.
  • the camera can obtain the gesture information of the customer through the camera or obtain the gesture information of the client through the touch panel on the hotel door to obtain the corresponding identity information.
  • the identity recognition gesture corresponding to the preset client A is rightward, the client The identification gesture corresponding to B is downward.
  • the hand is swiped down in the air.
  • the customer is identified as customer B, or a customer is at the hotel door. Scratch to the right on the touchpad and then identify the customer as a customer.
  • the RFID card reader can also read the identity card information carried by the customer to obtain the corresponding identity information; optionally, the corresponding account can be obtained by unlocking the current account information of the hotel gate.
  • Identity information for example, customer A unlocks the software with the hotel door on the phone Log in to your account and unlock the hotel door with the hotel door software. Then, you can obtain the identity information of A by unlocking the information contained in the account of the software login at the hotel gate.
  • the identity information includes the customer's name, contact information, mailing address, nationality, place of origin, bank card number, disease history, social security number and other personally relevant information.
  • the identity information includes the nationality information or the hometown information of the client; the playing the welcome audio corresponding to the identity information and displaying the welcome video corresponding to the identity information, specifically: playing and The welcome audio corresponding to the nationality information or the birthplace information, and the ethnicity and welcome text corresponding to the nationality information or the birthplace information are displayed.
  • the identity information shows that Mr. Li’s nationality is France, and the audio that welcomes Mr. Li’s presence is played in French, and the text that welcomes Mr. Li’s presence is displayed in French on the electronic display at the entrance of the hotel, or on the hotel’s electronic display. Display the image of the pre-existing French female waiter; or, the identity information shows that Mr.
  • Li’s native place is from Chengdu, Sichuan, and he broadcasts the audio of Mr. Li’s presence in Chengdu dialect, and displays the welcome in the Chengdu dialect on the electronic display at the entrance of the hotel.
  • the identity information display client is Wang Moumou
  • the nationality is the United States, the gender female, and the related information of the network search Wang Moumou
  • the habit information includes a beverage that the customer likes to drink, a publication that he likes to watch, a type of room that he likes to order, a food that he likes to order; for example, according to the identity information, the customer is Zhao, which searches from the database and obtains Li.
  • a beverage that I used to drink at a hotel before was a brand A beverage.
  • the publications that I often subscribed to were B publications.
  • the type of room I liked was street, high-level presidential suite, and the food I liked was C-brand chocolate.
  • the beverage that the customer likes to drink is sent to the front desk so that the customer can drink at the time of check-in; or, the current location information of the customer is obtained, and if the customer is currently resting in the rest area of the hotel lobby, Delivering the beverages that the customer likes to drink, the publications they like to watch, and the foods they like to be delivered to the customers;
  • the item delivery channel or the service robot or drone transmits one or more of the A brand beverage, the B publication, and the C brand chocolate to the front desk so that Zhao can enjoy it during the check-in period and is at the front desk.
  • the automatic screening shows the room information of the hotel's currently idle high-rise presidential suite for Zhao to quickly select;
  • the movement track and position information of Zhao Moumou is detected by the camera of the hotel. If it is judged that Zhao belongs to the rest area of the hotel lobby or Zhao Moumou is in the rest area of the hotel lobby, then the preset item transmission channel or The service robot or drone transmits one or more of the A brand beverage, the B publication, and the C brand chocolate to the table next to Zhao Moumou for Zhao to enjoy at rest.
  • the hotel database can be used to detect whether Zhao has completed the check-in procedure, for example, if it is detected that Zhao has confirmed the selection of a specific room or has received the room card, then judge Zhao Having completed the check-in procedure; according to the check-in procedure, obtain the room number of Zhao’s occupancy, and then transmit it to one of the lead robots, the drone, the display on the channel, the holographic projector on the channel or
  • the room number is transmitted to the lead robot or drone, and the lead robot or the unmanned person confirms the location of the room in the hotel according to the room number, and then plays the voice "Mr.
  • Zhao Mou please Come with me, I will take you to the room, and start to lead Zhao to the room; for example, transfer the room number to the channel Holographic projector on the screen or channel, holographic projector on the display screen or channel will confirm that the channel number in accordance with the room The location of the room in the hotel, then display the location information and route guidance information of the corresponding room;
  • the one or more devices in the display screen on the channel and the holographic projector on the channel direct the client to the room corresponding to the check-in, specifically: acquiring the current location of the client, starting a display screen corresponding to the location or a full-line projector to display a route indication from the location to the room.
  • the current location information of Zhao may be acquired by the camera in real time, and the current location information is displayed in real time to correspond The direction and distance information of the room.
  • the curtain in the room is automatically closed. And adjust the lighting in the room to meet the customary state of Zhao, and the TV in the room automatically turns on and plays the voice and subtitles of "Welcome Zhao Moumou”; optional, according to the method of step 103 Welcome audio and video are played on the TV in the room.
  • the determining whether the customer needs to know how to use the facilities in the room includes: The voice sent by the customer is obtained through the smart speaker set in the guest room, and the voice is semantically analyzed to determine whether the customer needs to know how to use the facilities in the room; or, if it detects that the customer triggers multiple buttons of a certain facility in the room If the facility has not been activated, or if the customer detects that a single button of a facility in the room has been triggered multiple times and the facility has not been activated, then the customer is determined to need to know how to use the facilities in the room.
  • the smart speaker acquires the words spoken by the customer and performs semantic analysis on the voice.
  • the customer needs to use the TV but does not know how to use it. Therefore, the customer needs to know how to use the TV.
  • the smart speaker activates the preset introduction device in the room to introduce the use method of the TV.
  • the introduction device can be One or more of a smart speaker, a television, a robot, a holographic projector, an augmented reality display glasses, and a separate audio video playback device;
  • the television detects that the customer triggers multiple buttons on the television and the television still does not start or enters the normal playing state, or detects that the customer repeatedly triggers a single button on the television and the television still does not start or enters the normal playing state. And determining that the customer needs to know how to use the facilities in the room; then, the smart speaker activates the preset introduction device in the room to introduce the use method of the television, and the introduction device may be a smart speaker, a television, or a robot.
  • One or more of a holographic projector, augmented reality display glasses, and a separate audio video playback device for example, the customer brings augmented reality display glasses that capture the customer's visual angle and acquire a facility that matches the visual angle, and then displays the usage method corresponding to the facility;
  • the introduction device is introduced after the preset time interval, for example, after the introduction Within 1 minute, the introductory device detects that the TV still does not start or enters the normal playing state, then the introductory device will automatically contact the hotel service personnel to come to the door to operate the TV for the customer.
  • the hotel service personnel For other facilities in the room, such as lamps, washing machines, refrigerators, wine cabinets, showers, toilets, etc., refer to the above TV sets, and will not repeat them.
  • the doorbell when it is detected that the doorbell outside the door of the customer is triggered, the location of the customer in the guest room is obtained, and if the customer is determined to watch the television, the doorbell transmits the outside door to the television of the room and Displayed in the preset range of the display area of the television; if it is determined that the customer is in the bathroom, the doorbell is transmitted to the mobile phone preset by the customer; if it is determined that the customer is in the bathing room, the bathing device is temporarily closed and Reminding the customer that the doorbell is triggered by voice; if it is determined that the customer is sleeping, obtaining the identity information of the visitor that triggered the doorbell, and determining, according to the identity information, whether the visitor is in the preset whitelist, and if so, gradually The volume-increasing voice reminds the customer and gradually increases the brightness of the light.
  • the doorbell is triggered.
  • the method of the embodiment of the present invention detects whether a customer enters the hotel door, and if so, identifies the customer, obtains the identity information of the customer, acquires the habit information corresponding to the identity information, and according to the custom information,
  • the beverage that the customer likes to drink is sent to the front desk so that the customer can drink at the time of check-in; or, the current location information of the customer is obtained, and if the customer currently determines to rest in the rest area of the hotel lobby, the beverage that the customer likes to drink , like to read publications, like points
  • the food is delivered to the customer; according to the custom information, the free room information matching the type of the customer's favorite book is obtained, and displayed for the customer to select, according to the customer's check-in procedure, the customer is automatically guided to the corresponding room, and the guest is welcome to play.
  • the voice video and automatically introduces the use of the room, and adopts a smart visitor reminder method, which greatly improves the efficiency of the service customer and greatly enhances the customer experience.
  • the heart rate information of the customer may be detected by a pillow set in the guest room, and if the heart rate information meets the heart rate characteristic in the sleep state, it is determined that the customer has gone to sleep.
  • the invention also proposes a hotel service system 20 in a second aspect, comprising:
  • the detecting module 201 is configured to detect whether a customer enters the hotel door; for example, an infrared sensor disposed at the entrance of the hotel may detect whether a customer enters the hotel door; or by detecting whether the hotel door is opened, and if so, determine that the customer enters; Or, when the door of the hotel is a revolving door, if it is detected that the revolving door is in a rotating state, it is judged that the customer enters the hotel door; or, by the camera set at the entrance of the hotel, image recognition is performed to determine whether a customer enters the hotel door; or, a pressure sensor or a vibration sensor disposed at the ground of the hotel door to detect whether a customer enters the hotel door, if the pressure detected by the pressure sensor exceeds a preset value or the vibration value detected by the vibration sensor exceeds a preset vibration value Then judge that a customer enters the hotel door.
  • an infrared sensor disposed at the entrance of the hotel may detect whether a customer enters the hotel
  • the identification module 202 is configured to: when the detecting module 201 detects that a customer enters the hotel door, identify the customer, obtain the identity information of the customer, and send the identity information to the front desk of the hotel; Identity information, which is sent to the front desk of the hotel; for example, detecting the facial information of the customer entering the hotel gate through a camera set at the hotel gate, The iris information and the quantity information are used to obtain the pre-existing identity information of the corresponding customer.
  • the camera recognizes that one customer enters the hotel door, and the camera confirms the identity information of the customer through face scanning recognition or iris recognition; for example, Set the fingerprint detector on the hotel door button or the fingerprint detector set on the armrest of the hotel door to detect the customer's fingerprint information to obtain the corresponding customer identity information.
  • the fingerprint information of the customer is detected by a fingerprint detector set on the button of the hotel door or a fingerprint detector installed on the armrest of the hotel door to obtain corresponding customer identity information
  • the button may be a hotel door password input button, It can be other buttons set on the hotel door.
  • the camera can obtain the gesture information of the customer through the camera or obtain the gesture information of the client through the touch panel on the hotel door to obtain the corresponding identity information.
  • the identity recognition gesture corresponding to the preset client A is rightward, the client The identification gesture corresponding to B is downward.
  • the hand is swiped down in the air.
  • the customer is identified as customer B, or a customer is at the hotel door. Scratch to the right on the touchpad and then identify the customer as a customer.
  • the RFID card reader can also read the identity card information carried by the customer to obtain the corresponding identity information; optionally, the corresponding account can be obtained by unlocking the current account information of the hotel gate.
  • the identity information for example, the customer A uses the hotel door unlocking software on the mobile phone to log in to his account, and unlocks the hotel door with the hotel door software, then the information contained in the account of the software login can be unlocked through the hotel door.
  • the identity information includes the customer's name, contact information, mailing address, nationality, place of origin, bank card number, disease history, social security number and other personally relevant information.
  • a lobby welcoming module 203 configured to play a welcome audio corresponding to the identity information, and display A welcome video corresponding to the identity information is displayed; for example, the identity information indicates that the customer entering the hotel door is Mr. Li, and the voice "Welcome Mr. Li to visit” is played and displayed on the electronic display at the entrance of the hotel.
  • the welcome class video specifically includes: playing the welcome audio corresponding to the nationality information or the hometown information, and displaying the ethnicity and the welcome text corresponding to the nationality information or the birthplace information.
  • the identity information shows that Mr. Li’s nationality is France, and the audio that welcomes Mr. Li’s presence is played in French, and the text that welcomes Mr. Li’s presence is displayed in French on the electronic display at the entrance of the hotel, or on the hotel’s electronic display. Display the image of the pre-existing French female waiter; or, the identity information shows that Mr. Li’s native place is from Chengdu, Sichuan, and he broadcasts the audio of Mr. Li’s presence in Chengdu dialect, and displays the welcome in the Chengdu dialect on the electronic display at the entrance of the hotel. Mr.
  • the social information honor information corresponding to the identity information is searched through the identity information network, for example, the identity information display client is king XX, nationality is the United States, gender female, online search for Wang Moumou related information, found that Wang Moumou's 20th Oscar winners will be played in English, "Welcome to Oscar-winning Ms. Wang. "The audio, and on the electronic display at the door of the hotel, shows Ms. Wang at the 20th Oscars awards pictures on the stage.
  • the habit information obtaining module 204 is configured to acquire habit information corresponding to the identity information, where the habit information includes a beverage that the customer likes to drink, a publication that he likes to watch, a type of room that he likes to order, and a food that he likes to order; for example, According to the identity information, the customer is Zhao Moumou, which searches from the database and obtains the beverage that Li’s frequent drink before staying at the hotel is A brand beverage, and the frequently subscribed publication is B publication.
  • the type of room that I like to book is the street, the high-level presidential suite, and the food I like is C-brand chocolate.
  • the transmitting module 205 is configured to: according to the custom information, deliver the beverage that the customer likes to drink to the front desk, so that the customer can drink at the time of check-in; or obtain the current location information of the customer, if the customer is currently in the hotel When the lobby rest area is closed, the customers like to drink, the publications they like to watch, and the food they like to send to the customers;
  • the room selection module 206 is configured to obtain, according to the custom information, the free room information that matches the room type that the customer likes to book, and display the information for the customer to select; for example, according to the habit information of the Zhao.
  • Zhao arrives at the front desk of the hotel, he transmits one or more of the A brand beverage, the B publication, and the C brand chocolate to the front desk through a preset item delivery channel or service robot or drone to make Zhao
  • the movement track and position information of Zhao Moumou is detected by the camera of the hotel. If it is judged that Zhao belongs to the rest area of the hotel lobby or Zhao Moumou is in the rest area of the hotel lobby, then the preset item transmission channel or The service robot or drone transmits one or more of the A brand beverage, the B publication, and the C brand chocolate to the table next to Zhao Moumou for Zhao to enjoy at rest.
  • the guiding module 207 is configured to detect whether the customer has completed the check-in procedure, and if yes, obtain the room number of the room corresponding to the check-in, and then pass through one of the robot, the drone, the display on the channel, and the holographic projector on the channel.
  • the device or the plurality of devices direct the customer to the room corresponding to the check-in; for example, the hotel database can be used to detect whether Zhao has completed the check-in procedure, for example, detecting that Zhao has confirmed the selection of a specific room or has received the guest room.
  • Room card, then judge Zhao has already finished the check-in Procedure; according to the check-in procedure, obtain the room number of Zhao’s occupancy, and then transmit it to one or more of the lead robot, the drone, the display on the channel, and the holographic projector on the channel; for example, The room number is transmitted to the lead robot or drone, and the lead robot or unattended machine confirms the location of the room in the hotel according to the room number, and then plays the voice "Mr.
  • Zhao Mou please come with me, I will bring You go to the room and start to lead Zhao to the room; for example, transfer the room number to the holographic projector on the display or channel on the channel, the display on the channel or the holographic projector on the channel Confirming the location of the room in the hotel according to the room number, and then displaying the location information and route guidance information of the corresponding room;
  • the one or more devices in the display screen on the channel and the holographic projector on the channel direct the client to the room corresponding to the check-in, specifically: acquiring the current location of the client, starting a display screen corresponding to the location or a full-line projector to display a route indication from the location to the room.
  • the current location information of Zhao may be acquired by the camera in real time, and the current location information is displayed in real time to correspond The direction and distance information of the room.
  • the room welcome module 208 is configured to detect whether the customer enters the room, and if so, automatically closes the curtains in the room, turns on the lights in the room, and plays the welcome voice and video on the TV in the room; for example, when the room is detected
  • the door is opened, or the camera detects that Zhao has opened the door of the room, or detects that the door of the room is unlocked, and then judges that Zhao has entered the room, then automatically closes the curtains in the room and lights in the room.
  • Adjusted to the state of Zhao's habits, and the TV in the room automatically turns on and plays the voice and subtitles of “Welcome Zhao Moumou to stay”; optional, you can play the welcome on the TV in the room according to the method of step 103. Audio and video.
  • the room introduction module 209 is used to determine whether the customer needs to know how to use the facilities in the room. If so, the device usage introduction device in the room is activated to introduce the use method of the facilities in the room.
  • the determining whether the customer needs to know the usage method of the in-room facilities comprises: acquiring the voice sent by the customer through the smart speaker disposed in the guest room, performing semantic analysis on the voice, and determining whether the customer needs to understand the in-room The method of use of the facility; or, if it detects that the customer has triggered multiple buttons of a facility in the room and the facility has not been activated, or detects that the customer has triggered a single button for a facility in the room multiple times, the facility is still not When activated, it is determined that the customer needs to know how to use the facilities in the room.
  • the smart speaker acquires the words spoken by the customer and performs semantic analysis on the voice.
  • the customer needs to use the TV but does not know how to use it. Therefore, the customer needs to know how to use the TV. Then, the smart speaker activates the preset introduction device in the room to introduce the use method of the TV.
  • the introduction device can be One or more of a smart speaker, a television, a robot, a holographic projector, an augmented reality display glasses, a separate audio video playback device; for example, a customer carrying an augmented reality display glasses, the augmented reality display glasses acquiring a customer's Visualizing the angle, and acquiring a facility that matches the visual angle, and then displaying the usage method corresponding to the facility;
  • the television detects that the customer triggers multiple buttons on the television and the television still does not start or enters the normal playing state, or detects that the customer repeatedly triggers a single button on the television and the television still does not start or enters the normal playing state. And determining that the customer needs to know how to use the facilities in the room; then, the smart speaker activates the preset introduction device in the room to introduce the use method of the television, and the introduction device may be a smart speaker, a television, or a robot. , holographic projector, augmented reality display One or more of glasses, separate audio and video playback devices;
  • the introduction device detects that the TV still does not start or enters the normal playing state within one minute after the introduction of the introduction device, for example, within 1 minute after the introduction, the introduction device will automatically contact the hotel service personnel to come to the door. Operate the TV for the customer.
  • the introduction device For other facilities in the room, such as lamps, washing machines, refrigerators, wine cabinets, showers, toilets, etc., refer to the above TV sets, and will not repeat them.
  • the reminding module 210 is configured to: when detecting that the doorbell outside the door of the room where the customer is staying is triggered, obtain the location of the customer in the guest room, and if it is determined that the customer is watching the television, the doorbell transmits the outside door to the television of the room.
  • the machine is displayed in the preset range of the display area of the television; if it is determined that the customer is in the bathroom, the doorbell is transmitted to the mobile phone preset by the customer; if it is determined that the customer is in the bathing room, the bath is temporarily closed.
  • the device promptly reminds the client that the doorbell is triggered; if it is determined that the client has gone to sleep, the identity information of the visitor that triggered the doorbell is obtained, and according to the identity information, whether the visitor is in the preset whitelist, and if so, Remind the customer by gradually increasing the volume of the voice, and gradually increase the brightness of the light, if not, no warning is given for the situation in which the doorbell is triggered.
  • the heart rate information of the customer may be detected by a pillow set in the guest room, and if the heart rate information meets the heart rate characteristic in the sleep state, it is determined that the customer has gone to sleep.

Abstract

一种酒店服务方法，其中方法包括：检测是否有客户进入酒店大门（101），若是，则对所述客户进行身份识别，获取客户的身份信息（102）；播放欢迎入住的语音视频（103）；获取与所述身份信息对应的习惯信息（104）；根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择（105）；根据客户入住手续自动引导客户前往对应客房（106）；调整客房设施状态（107）；并自动介绍客房使用方法（108）；该方法大大提高了服务客户的效率。

Description

一种酒店服务方法 技术领域
本发明涉及酒店服务技术领域，具体而言，涉及一种酒店服务方法。
背景技术
目前，酒店的服务都靠人工完成，整个服务过程操作繁琐，非常不便捷，用户体验非常差，而且维护成本巨大。
发明内容
鉴于以上内容，有必要提出一种酒店服务方法，以提高服务客户的效率。
为实现上述目的，本发明提出了一种酒店服务方法，包括：
检测是否有客户进入酒店大门，若是，则对所述客户进行身份识别，获取客户的身份信息，将所述身份信息发送至所述酒店的前台；
播放与所述身份信息对应的欢迎类音频，并且显示与所述身份信息对应的欢迎类视频；
获取与所述身份信息对应的习惯信息，所述习惯信息包括所述客户喜欢喝的饮料、喜欢看的出版物、喜欢订的房型、喜欢点的食品；
根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；
根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择；
检测客户是否办完入住手续，若是，则获取入住手续对应的房间的房间号，然后通过机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间；
进一步地，检测客户是否进入所述房间，若是，则自动关闭房间内的窗帘、开启房间内的灯光，房间内电视播放欢迎入住的语音和视频；
进一步地，判断客户是否需要了解房间内设施的使用方法，若是，则启动房间内的设施使用方法介绍装置，向客户介绍房间内设施的使用方法。
进一步地，所述身份信息包括所述客户的国籍信息或籍贯信息；所述播放与所述身份信息对应的欢迎类音频并且显示与所述身份信息对应的欢迎类视频，具体包括：播放与所述国籍信息或籍贯信息对应的欢迎类音频，并且显示与所述国籍信息或籍贯信息对应的人种、欢迎类文字。
进一步地，所述判断客户是否需要了解房间内设施的使用方法，具体包括：通过设置在房间内的智能音箱获取客户发出的语音，对所述语音进行语义分 析，判断客户是否需要了解房间内设施的使用方法。
进一步地，所述判断客户是否需要了解房间内设施的使用方法，具体包括：若检测到客户触发房间内某个设施的多个按钮而所述设施仍未启动，或者检测到客户多次触发房间内某个设施的单个按钮而所述设施仍未启动，则判断所述客户需要了解房间内设施的使用方法。
进一步地，所述通过通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间，具体包括：获取客户当前的位置，启动与所述位置对应的显示屏或者全系投影仪来显示从所述位置到达所述房间的路线指示。
进一步地，当检测到所述客户入住的房间门外的门铃被触发时，获取客户在房间内的位置，若判断客户在观看电视，则所述门铃将门外画面传送至房间的电视机并显示在所述电视机显示区域的预设范围内；若判断客户在卫生间内，则述门铃将门外画面传送至客户预设的手机上；若判断客户在洗浴间内，则暂时关闭洗浴设备并通过语音方式提醒客户门铃被触发；若判断客户已睡觉，则获取触发所述门铃的访客的身份信息，根据所述身份信息判断所述访客是否在预设的白名单内，若是，则通过逐渐增加音量的语音提醒客户，并逐渐增加灯光亮度，若否，则针对所述门铃被触发的情况不作任何提醒。
进一步地，所述检测是否有客户进入酒店大门，通过红外传感器、图像识别、压力传感器、或震动传感器来进行检测。
本发明通过检测是否有客户进入酒店大门，若是，则对所述客户进行身份识别，获取客户的身份信息；获取与所述身份信息对应的习惯信息；根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择根据客户入住手续自动引导客户前往对应客房，播放欢迎入住的语音视频，并自动介绍客房使用方法，大大提高了服务客户的效率。
附图说明
图1示出了本发明实施例一的酒店服务方法的流程示意图；
图2示出了本发明实施例二的酒店服务系统的结构示意图。
具体实施方式
为了能够更清楚地理解本发明的上述目的、特征和优点，下面结合附图和具体实施方式对本发明进行进一步的详细描述。需要说明的是，在不冲突的情况下，本申请的实施例及实施例中的特征可以相互组合。
在下面的描述中阐述了很多具体细节以便于充分理解本发明，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例，本发明还可以采用其他不同于在此描述的其他方式来实施，因此，本发明的保护范围并不限于下面 公开的具体实施例的限制。为了能够更清楚地理解本发明的上述目的、特征和优点，下面结合附图和具体实施例对本发明进行详细描述。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。除非另有定义，本文所使用的所有的技术和科学术语与属于本发明的技术领域的技术人员通常理解的含义相同。本文中在本发明的说明书中所使用的术语只是为了描述具体的实施例的目的，不是旨在于限制本发明。
图1为本发明实施例一提供的酒店服务方法的流程示意图。如图1所示，该方法具体包括以下步骤：
101：检测是否有客户进入酒店大门；
检测是否有客户进入酒店大门，若是，则执步骤102；
例如，可以通过设置在酒店门口的红外传感器检测是否有客户进入酒店大门；或者通过检测酒店大门是否被打开，若是，则判断有客户进入；或者，当酒店大门为旋转门时，若检测到旋转门处于旋转状态，则判断有客户进入酒店大门；或者，通过设置在酒店门口的摄像头进行图像识别判断是否有客户进入酒店大门；或者，通过设置在酒店大门地面处的压力传感器或震动传感器来检测判断是否有客户进入酒店大门，若所述压力传感器检测到的压力超过预设值或者所述震动传感器检测到的振动值超过预设振动值则判断有客户进入酒店大门。
102：对所述客户进行身份识别；
获取客户的身份信息，将所述身份信息发送至所述酒店的前台；
例如，通过设置在酒店大门处的摄像头检测进入酒店大门的客户的面部信息、虹膜信息和数量信息来获取预存的对应的客户的身份信息，例如通过摄像头识别出有1个客户进入酒店大门，摄像头通过面部扫描识别或者虹膜识别来确认所述客户的身份信息；再例如，通过设置在酒店大门按钮上的指纹检测仪或设置在酒店大门扶手上的指纹检测仪检测客户的指纹信息从而获取对应的客户身份信息，当客户用手指按酒店大门按钮或者客户手扶在酒店大门扶手上时，通过设置在酒店大门按钮上的指纹检测仪或设置在酒店大门扶手上的指纹检测仪检测客户的指纹信息从而获取对应的客户身份信息，所述按钮可以是酒店大门密码输入按键，也可以是酒店大门上设置的其他按钮。再例如，还可以通过所述摄像头获取客户的手势信息或者通过酒店大门上的触摸板获取客户的手势信息从而获取对应的身份信息，比如预设客户甲对应的身份识别手势为向右划，客户乙对应的身份识别手势为向下滑，那么，当客户使用酒店大门时，在空气中将手向下划一下，摄像头捕捉到这个手势后识别这个客户为客户乙，或者是某个客户在酒店大门上的触摸板上向右划一下，然后就能识别这个客户为客户甲。除此之外，还可以通过射频读卡器读取客户所携带的身份卡信息来获取对应的身份信息；可选的，还可以通过解锁了所述酒店大门的当前账户的信息来获取对应客户的身份信息，例如，客户甲用手机上的酒店大门解锁软件 登录自己账户，并用所述酒店大门软件解锁了所述酒店大门，那么，可以通过甲在酒店大门解锁软件登录的账户所包含的信息来获取甲的身份信息。所述身份信息，包括客户的姓名、联系方式、通讯地址、国籍、籍贯、银行卡号、疾病史、社保号等与其个人相关的信息。
103：播放欢迎类音频和视频；
播放与所述身份信息对应的欢迎类音频，并且显示与所述身份信息对应的欢迎类视频；例如，所述身份信息显示进入酒店大门的客户为李先生，则播放“欢迎李先生光临”的语音，并在酒店门口处的电子显示屏上显示“欢迎李先生光临”的文字；
可选的，所述身份信息包括所述客户的国籍信息或籍贯信息；所述播放与所述身份信息对应的欢迎类音频并且显示与所述身份信息对应的欢迎类视频，具体包括：播放与所述国籍信息或籍贯信息对应的欢迎类音频，并且显示与所述国籍信息或籍贯信息对应的人种、欢迎类文字。例如，身份信息显示，李先生国籍是法国，则用法语播放欢迎李先生光临的音频，并在酒店门口处的电子显示屏上用法语显示欢迎李先生光临的文字，或者在酒店电子显示屏上显示预存的法国女性服务员图像；或者，身份信息显示，李先生籍贯是四川成都人，则用成都方言播放欢迎李先生光临的音频，并在酒店门口处的电子显示屏上用成都方言显示欢迎李先生光临的文字，或者在酒店电子显示屏上显示预存的成都女性服务员图像；
可选的，通过所述身份信息联网搜索与所述身份信息对应的社会荣誉信息，例如，身份信息显示客户是王某某、国籍是美国、性别女，则联网搜索王某某的相关信息，发现王某某第20届奥斯卡金像奖的影后得主，则会用英语播放“热烈欢迎奥斯卡影后王女士光临”的音频，并在酒店门口处的电子显示屏上显示王女士在第20届奥斯卡金像奖颁奖舞台上的图片。
104：获取与所述身份信息对应的习惯信息；
所述习惯信息包括所述客户喜欢喝的饮料、喜欢看的出版物、喜欢订的房型、喜欢点的食品；例如，根据身份信息显示客户是赵某某，这从数据库搜索并获取到李某某之前入住酒店经常喝的饮料为A牌饮料，经常订阅的出版物为B刊物，喜欢订的房型为靠街、高层总统套房，喜欢点的食品为C牌巧克力。
105：根据所述习惯信息服务客户；
根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；
根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择；
例如，根据所述赵某某的习惯信息，在赵某某到达酒店前台前，就通过预 设的物品传送通道或者服务机器人或者无人机将A牌饮料、B刊物、C牌巧克力中的一种或多种传送至前台，以使得赵某某在办理入住手续期间能够享用，并在前台自动筛选显示酒店目前空闲的靠街高层总统套房的客房信息供赵某某快速选择；
可选的，通过酒店的摄像头检测赵某某的移动轨迹和位置信息，若判断赵某某走向酒店大堂的休息区或者赵某某在酒店大堂休息区时，则通过预设的物品传送通道或者服务机器人或者无人机将A牌饮料、B刊物、C牌巧克力中的一种或多种传送至赵某某身边的桌子上以供赵某某在休息时享用。
106：指引客户到达客房；
检测客户是否办完入住手续，若是，则获取入住手续对应的房间的房间号，然后通过机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间；例如，可以通过酒店数据库检测赵某某是否办理完入住手续，例如检测到赵某某已经确认选择具体客房或者已经领到客房房卡，则判断赵某某已经办完入住手续；根据所述入住手续，获取赵某某入住的客房号，然后传送给带路机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种；例如，将所述客房号传送给带路机器人或无人机，带路机器人或无人机会根据所述客房号确认所述客房在酒店中的位置，然后会播放语音“赵某某先生请随我来我将带您到客房去”，并开始带领赵某某走向客房；例如，将所述客房号传送给通道上的显示屏或通道上的全息投影仪，通道上的显示屏或通道上的全息投影仪会根据所述客房号确认所 述客房在酒店中的位置，然后显示对应客房的位置信息和路线指引信息；
可选的，所述通过通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间，具体包括：获取客户当前的位置，启动与所述位置对应的显示屏或者全系投影仪来显示从所述位置到达所述房间的路线指示，例如，可以通过摄像头实时获取赵某某的当前位置信息，并实时显示当前位置信息到对应客房的走向、距离信息。
107：调整客房设施状态；
检测客户是否进入所述客房，若是，则自动关闭客房内的窗帘、开启客房内的灯光，客房内电视播放欢迎入住的语音和视频；
例如，当检测到客房的门被打开，或者通过摄像头检测到赵某某打开了客房门，或者检测到客房门被解锁，则判断赵某某进入了客房，则自动关闭客房内的窗帘，并将客房内的灯光调至符合赵某某习惯的状态，同时客房内的电视机自动开启并播放“欢迎赵某某入住”的语音和字幕；可选的，可以根据步骤103的方法在客房内的电视机上播放欢迎类音频和视频。
108：介绍客房使用方法；
判断客户是否需要了解客房内设施的使用方法，若是，则启动客房内的设施使用方法介绍装置，向客户介绍客房内设施的使用方法。
可选的，所述判断客户是否需要了解客房内设施的使用方法，具体包括： 通过设置在客房内的智能音箱获取客户发出的语音，对所述语音进行语义分析，判断客户是否需要了解客房内设施的使用方法；或者，若检测到客户触发客房内某个设施的多个按钮而所述设施仍未启动，或者检测到客户多次触发客房内某个设施的单个按钮而所述设施仍未启动，则判断所述客户需要了解客房内设施的使用方法。
例如，以客房内的电视机为例，客户说“这个电视机怎么用啊”或者“这个电视机怎么打不开啊”，智能音箱获取客户所说的话，对所述语音进行语义分析，判断客户需要使用电视机但是不知道怎么用，所以判断客户需要了解电视机的使用方法；那么，所述智能音箱会激活客房内预设的介绍装置介绍电视机的使用方法，所述介绍装置可以是智能音箱、电视机、机器人、全息投影仪、增强现实显示眼镜、单独的音频视频播放装置中的一种或多种；
或者，电视机检测到客户触发电视机上的多个按钮而所电视机仍未启动或进入正常播放状态，或者检测到客户多次触发电视机上的单个按钮而电视机仍未启动或进入正常播放状态，则判断所述客户需要了解客房内设施的使用方法；那么，所述智能音箱会激活客房内预设的介绍装置介绍电视机的使用方法，所述介绍装置可以是智能音箱、电视机、机器人、全息投影仪、增强现实显示眼镜、单独的音频视频播放装置中的一种或多种；例如，客户带上增强现实显示眼镜，所述增强现实显示眼镜获取客户的视觉角度，并获取与所述视觉角度匹配的设施，然后显示所述设施对应的使用方法；
可选的，如果经过介绍装置介绍完毕后预设时间间隔内，例如介绍完毕后 1分钟内，介绍装置检测到电视机仍旧未启动或进入正常播放状态，则介绍装置会自动联系酒店服务人员上门为客户操作电视机。关于客房内的其他设施，例如灯具、洗衣机、冰箱、酒柜、淋浴设备、马桶等设施，参考上述电视机，不再赘述。
可选的，当检测到所述客户入住的房间门外的门铃被触发时，获取客户在客房内的位置，若判断客户在观看电视，则所述门铃将门外画面传送至房间的电视机并显示在所述电视机显示区域的预设范围内；若判断客户在卫生间内，则述门铃将门外画面传送至客户预设的手机上；若判断客户在洗浴间内，则暂时关闭洗浴设备并通过语音方式提醒客户门铃被触发；若判断客户已睡觉，则获取触发所述门铃的访客的身份信息，根据所述身份信息判断所述访客是否在预设的白名单内，若是，则通过逐渐增加音量的语音提醒客户，并逐渐增加灯光亮度，若否，则针对所述门铃被触发的情况不作任何提醒。可选的，可以通过客房内设施的工作状态判断客户在客房内具体哪个房间，例如，客房内的电视机正在播放节目或者正在变换频道时，判断客户在电视机安全，洗手间的洗浴设备正在工作时，判断客户在洗手间内，客房内灯具和电视机都已关闭，则判断客户已经睡觉。
本发明实施例方法通过检测是否有客户进入酒店大门，若是，则对所述客户进行身份识别，获取客户的身份信息；获取与所述身份信息对应的习惯信息；根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的 食品传送至客户身边；根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择根据客户入住手续自动引导客户前往对应客房，播放欢迎入住的语音视频，并自动介绍客房使用方法，并且采用了智能的访客提醒方法，大大提高了服务客户的效率，大大提高了客户的客户体验。可选的，可以通过设置在客房内的枕头检测客户的心率信息，若所述心率信息符合睡眠状态下的心率特征，则判断客户已睡觉。
本发明在第二方面还提出了一种酒店服务系统20，包括：
检测模块201，用于检测是否有客户进入酒店大门；例如，可以通过设置在酒店门口的红外传感器检测是否有客户进入酒店大门；或者通过检测酒店大门是否被打开，若是，则判断有客户进入；或者，当酒店大门为旋转门时，若检测到旋转门处于旋转状态，则判断有客户进入酒店大门；或者，通过设置在酒店门口的摄像头进行图像识别判断是否有客户进入酒店大门；或者，通过设置在酒店大门地面处的压力传感器或震动传感器来检测判断是否有客户进入酒店大门，若所述压力传感器检测到的压力超过预设值或者所述震动传感器检测到的振动值超过预设振动值则判断有客户进入酒店大门。
身份识别模块202，用于当所述检测模块201检测有客户进入酒店大门时，对所述客户进行身份识别，获取客户的身份信息，将所述身份信息发送至所述酒店的前台；获取客户的身份信息，将所述身份信息发送至所述酒店的前台；例如，通过设置在酒店大门处的摄像头检测进入酒店大门的客户的面部信息、 虹膜信息和数量信息来获取预存的对应的客户的身份信息，例如通过摄像头识别出有1个客户进入酒店大门，摄像头通过面部扫描识别或者虹膜识别来确认所述客户的身份信息；再例如，通过设置在酒店大门按钮上的指纹检测仪或设置在酒店大门扶手上的指纹检测仪检测客户的指纹信息从而获取对应的客户身份信息，当客户用手指按酒店大门按钮或者客户手扶在酒店大门扶手上时，通过设置在酒店大门按钮上的指纹检测仪或设置在酒店大门扶手上的指纹检测仪检测客户的指纹信息从而获取对应的客户身份信息，所述按钮可以是酒店大门密码输入按键，也可以是酒店大门上设置的其他按钮。再例如，还可以通过所述摄像头获取客户的手势信息或者通过酒店大门上的触摸板获取客户的手势信息从而获取对应的身份信息，比如预设客户甲对应的身份识别手势为向右划，客户乙对应的身份识别手势为向下滑，那么，当客户使用酒店大门时，在空气中将手向下划一下，摄像头捕捉到这个手势后识别这个客户为客户乙，或者是某个客户在酒店大门上的触摸板上向右划一下，然后就能识别这个客户为客户甲。除此之外，还可以通过射频读卡器读取客户所携带的身份卡信息来获取对应的身份信息；可选的，还可以通过解锁了所述酒店大门的当前账户的信息来获取对应客户的身份信息，例如，客户甲用手机上的酒店大门解锁软件登录自己账户，并用所述酒店大门软件解锁了所述酒店大门，那么，可以通过甲在酒店大门解锁软件登录的账户所包含的信息来获取甲的身份信息。所述身份信息，包括客户的姓名、联系方式、通讯地址、国籍、籍贯、银行卡号、疾病史、社保号等与其个人相关的信息。
大堂迎宾模块203，用于播放与所述身份信息对应的欢迎类音频，并且显 示与所述身份信息对应的欢迎类视频；例如，所述身份信息显示进入酒店大门的客户为李先生，则播放“欢迎李先生光临”的语音，并在酒店门口处的电子显示屏上显示“欢迎李先生光临”的文字；可选的，所述身份信息包括所述客户的国籍信息或籍贯信息；所述播放与所述身份信息对应的欢迎类音频并且显示与所述身份信息对应的欢迎类视频，具体包括：播放与所述国籍信息或籍贯信息对应的欢迎类音频，并且显示与所述国籍信息或籍贯信息对应的人种、欢迎类文字。例如，身份信息显示，李先生国籍是法国，则用法语播放欢迎李先生光临的音频，并在酒店门口处的电子显示屏上用法语显示欢迎李先生光临的文字，或者在酒店电子显示屏上显示预存的法国女性服务员图像；或者，身份信息显示，李先生籍贯是四川成都人，则用成都方言播放欢迎李先生光临的音频，并在酒店门口处的电子显示屏上用成都方言显示欢迎李先生光临的文字，或者在酒店电子显示屏上显示预存的成都女性服务员图像；可选的，通过所述身份信息联网搜索与所述身份信息对应的社会荣誉信息，例如，身份信息显示客户是王某某、国籍是美国、性别女，则联网搜索王某某的相关信息，发现王某某第20届奥斯卡金像奖的影后得主，则会用英语播放“热烈欢迎奥斯卡影后王女士光临”的音频，并在酒店门口处的电子显示屏上显示王女士在第20届奥斯卡金像奖颁奖舞台上的图片。
习惯信息获取模块204，用于获取与所述身份信息对应的习惯信息，所述习惯信息包括所述客户喜欢喝的饮料、喜欢看的出版物、喜欢订的房型、喜欢点的食品；例如，根据身份信息显示客户是赵某某，这从数据库搜索并获取到李某某之前入住酒店经常喝的饮料为A牌饮料，经常订阅的出版物为B刊物， 喜欢订的房型为靠街、高层总统套房，喜欢点的食品为C牌巧克力。
传送模块205，用于根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；
选房模块206，用于根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择；例如，根据所述赵某某的习惯信息，在赵某某到达酒店前台前，就通过预设的物品传送通道或者服务机器人或者无人机将A牌饮料、B刊物、C牌巧克力中的一种或多种传送至前台，以使得赵某某在办理入住手续期间能够享用，并在前台自动筛选显示酒店目前空闲的靠街高层总统套房的客房信息供赵某某快速选择；
可选的，通过酒店的摄像头检测赵某某的移动轨迹和位置信息，若判断赵某某走向酒店大堂的休息区或者赵某某在酒店大堂休息区时，则通过预设的物品传送通道或者服务机器人或者无人机将A牌饮料、B刊物、C牌巧克力中的一种或多种传送至赵某某身边的桌子上以供赵某某在休息时享用。
指引模块207，用于检测客户是否办完入住手续，若是，则获取入住手续对应的房间的房间号，然后通过机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间；例如，可以通过酒店数据库检测赵某某是否办理完入住手续，例如检测到赵某某已经确认选择具体客房或者已经领到客房房卡，则判断赵某某已经办完入住 手续；根据所述入住手续，获取赵某某入住的客房号，然后传送给带路机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种；例如，将所述客房号传送给带路机器人或无人机，带路机器人或无人机会根据所述客房号确认所述客房在酒店中的位置，然后会播放语音“赵某某先生请随我来我将带您到客房去”，并开始带领赵某某走向客房；例如，将所述客房号传送给通道上的显示屏或通道上的全息投影仪，通道上的显示屏或通道上的全息投影仪会根据所述客房号确认所述客房在酒店中的位置，然后显示对应客房的位置信息和路线指引信息；
可选的，所述通过通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间，具体包括：获取客户当前的位置，启动与所述位置对应的显示屏或者全系投影仪来显示从所述位置到达所述房间的路线指示，例如，可以通过摄像头实时获取赵某某的当前位置信息，并实时显示当前位置信息到对应客房的走向、距离信息。
房间迎宾模块208，用于检测客户是否进入所述房间，若是，则自动关闭客房内的窗帘、开启客房内的灯光，客房内电视播放欢迎入住的语音和视频；例如，当检测到客房的门被打开，或者通过摄像头检测到赵某某打开了客房门，或者检测到客房门被解锁，则判断赵某某进入了客房，则自动关闭客房内的窗帘，并将客房内的灯光调至符合赵某某习惯的状态，同时客房内的电视机自动开启并播放“欢迎赵某某入住”的语音和字幕；可选的，可以根据步骤103的方法在客房内的电视机上播放欢迎类音频和视频。
房间介绍模块209，用于判断客户是否需要了解客房内设施的使用方法，若是，则启动客房内的设施使用方法介绍装置，向客户介绍客房内设施的使用方法。可选的，所述判断客户是否需要了解客房内设施的使用方法，具体包括：通过设置在客房内的智能音箱获取客户发出的语音，对所述语音进行语义分析，判断客户是否需要了解客房内设施的使用方法；或者，若检测到客户触发客房内某个设施的多个按钮而所述设施仍未启动，或者检测到客户多次触发客房内某个设施的单个按钮而所述设施仍未启动，则判断所述客户需要了解客房内设施的使用方法。
例如，以客房内的电视机为例，客户说“这个电视机怎么用啊”或者“这个电视机怎么打不开啊”，智能音箱获取客户所说的话，对所述语音进行语义分析，判断客户需要使用电视机但是不知道怎么用，所以判断客户需要了解电视机的使用方法；那么，所述智能音箱会激活客房内预设的介绍装置介绍电视机的使用方法，所述介绍装置可以是智能音箱、电视机、机器人、全息投影仪、增强现实显示眼镜、单独的音频视频播放装置中的一种或多种；例如，客户带上增强现实显示眼镜，所述增强现实显示眼镜获取客户的视觉角度，并获取与所述视觉角度匹配的设施，然后显示所述设施对应的使用方法；
或者，电视机检测到客户触发电视机上的多个按钮而所电视机仍未启动或进入正常播放状态，或者检测到客户多次触发电视机上的单个按钮而电视机仍未启动或进入正常播放状态，则判断所述客户需要了解客房内设施的使用方法；那么，所述智能音箱会激活客房内预设的介绍装置介绍电视机的使用方法，所述介绍装置可以是智能音箱、电视机、机器人、全息投影仪、增强现实显示 眼镜、单独的音频视频播放装置中的一种或多种；
可选的，如果经过介绍装置介绍完毕后预设时间间隔内，例如介绍完毕后1分钟内，介绍装置检测到电视机仍旧未启动或进入正常播放状态，则介绍装置会自动联系酒店服务人员上门为客户操作电视机。关于客房内的其他设施，例如灯具、洗衣机、冰箱、酒柜、淋浴设备、马桶等设施，参考上述电视机，不再赘述。
提醒模块210，用于当检测到所述客户入住的房间门外的门铃被触发时，获取客户在客房内的位置，若判断客户在观看电视，则所述门铃将门外画面传送至房间的电视机并显示在所述电视机显示区域的预设范围内；若判断客户在卫生间内，则述门铃将门外画面传送至客户预设的手机上；若判断客户在洗浴间内，则暂时关闭洗浴设备并通过语音方式提醒客户门铃被触发；若判断客户已睡觉，则获取触发所述门铃的访客的身份信息，根据所述身份信息判断所述访客是否在预设的白名单内，若是，则通过逐渐增加音量的语音提醒客户，并逐渐增加灯光亮度，若否，则针对所述门铃被触发的情况不作任何提醒。可选的，可以通过客房内设施的工作状态判断客户在客房内具体哪个房间，例如，客房内的电视机正在播放节目或者正在变换频道时，则判断客户在电视机安全，洗手间的洗浴设备正在工作时，则判断客户在洗手间内，客房内灯具和电视机都已关闭，则判断客户已经睡觉。可选的，可以通过设置在客房内的枕头检测客户的心率信息，若所述心率信息符合睡眠状态下的心率特征，则判断客户已睡觉。
以上所述仅为本发明的优选实施例而已，并不用于限制本发明，对于本领 域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。对于本领域技术人员而言，显然本发明不限于上述示范性实施例的细节，而且在不背离本发明的精神或基本特征的情况下，能够以其他的具体形式实现本发明。因此，无论从哪一点来看，均应将实施例看作是示范性的，而且是非限制性的，本发明的范围由所附权利要求而不是上述说明限定，因此旨在将落在权利要求的等同要件的含义和范围内的所有变化涵括在本发明内。不应将权利要求中的任何附图标记视为限制所涉及的权利要求。此外，显然“包括”一词不排除其他单元或步骤，单数不排除复数。装置权利要求中陈述的多个单元或装置也可以由同一个单元或装置通过软件或者硬件来实现。第一，第二等词语用来表示名称，而并不表示任何特定的顺序。
最后应说明的是，以上实施例仅用以说明本发明的技术方案而非限制，尽管参照较佳实施例对本发明进行了详细说明，本领域的普通技术人员应当理解，可以对本发明的技术方案进行修改或等同替换，而不脱离本发明技术方案的精神和范围。

Claims (10)

  1. 一种酒店服务方法，其特征在于，包括：
    检测是否有客户进入酒店大门，若是，则对所述客户进行身份识别，获取客户的身份信息，将所述身份信息发送至所述酒店的前台；
    播放与所述身份信息对应的欢迎类音频，并且显示与所述身份信息对应的欢迎类视频；
    获取与所述身份信息对应的习惯信息，所述习惯信息包括所述客户喜欢喝的饮料、喜欢看的出版物、喜欢订的房型、喜欢点的食品；
    根据所述习惯信息，将所述客户喜欢喝的饮料传送至前台，以使得客户在办理入住手续时能够饮用；或者，获取客户当前的位置信息，若判断客户当前在酒店大堂休息区休息时，将所述客户喜欢喝的饮料、喜欢看的出版物、喜欢点的食品传送至客户身边；
    根据所述习惯信息，获取与所述客户喜欢订的房型相匹配的空闲客房信息，并显示出来以供客户进行选择；
    检测客户是否办完入住手续，若是，则获取入住手续对应的房间的房间号，然后通过机器人、无人机、通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间。
  2. 根据权利要求1所述的酒店服务方法，其特征在于，所述方法还包括：检测客户是否进入所述房间，若是，则自动关闭房间内的窗帘、开启房间内的灯光，房间内电视播放欢迎入住的语音和视频。
  3. 根据权利要求2所述的酒店服务方法，其特征在于，所述方法还包括：判断客户是否需要了解房间内设施的使用方法，若是，则启动房间内的设施使用方法介绍装置，向客户介绍房间内设施的使用方法。
  4. 根据权利要求3所述的酒店服务方法，其特征在于，所述身份信息包括所述客户的国籍信息或籍贯信息。
  5. 根据权利要求4所述的酒店服务方法，其特征在于，所述播放与所述身份信息对应的欢迎类音频并且显示与所述身份信息对应的欢迎类视频，具体包括：播放与所述国籍信息或籍贯信息对应的欢迎类音频，并且显示与所述国籍信息或籍贯信息对应的人种、欢迎类文字。
  6. 根据权利要求5所述的酒店服务方法，其特征在于，所述判断客户是否需要了解房间内设施的使用方法，具体包括：通过设置在房间内的智能音箱获取客户发出的语音，对所述语音进行语义分析，判断客户是否需要了解房间内设施的使用方法。
  7. 根据权利要求5所述的酒店服务方法，其特征在于，所述判断客户是否需要了解房间内设施的使用方法，具体包括：若检测到客户触发房间内某个设施的多个按钮而所述设施仍未启动，或者检测到客户多次触发房间内某个设施 的单个按钮而所述设施仍未启动，则判断所述客户需要了解房间内设施的使用方法。
  8. 根据权利要求6或7所述的酒店服务方法，其特征在于，所述通过通道上的显示屏、通道上的全息投影仪中的一种或多种设备指引所述客户到达所述入住手续对应的房间，具体包括：获取客户当前的位置，启动与所述位置对应的显示屏或者全系投影仪来显示从所述位置到达所述房间的路线指示。
  9. 根据权利要求8所述的一种酒店服务方法，其特征在于，当检测到所述客户入住的房间门外的门铃被触发时，获取客户在房间内的位置，若判断客户在观看电视，则所述门铃将门外画面传送至房间的电视机并显示在所述电视机显示区域的预设范围内；若判断客户在卫生间内，则所述门铃将门外画面传送至客户预设的手机上；若判断客户在洗浴间内，则暂时关闭洗浴设备并通过语音方式提醒客户门铃被触发；若判断客户已睡觉，则获取触发所述门铃的访客的身份信息，根据所述身份信息判断所述访客是否在预设的白名单内，若是，则通过逐渐增加音量的语音提醒客户，并逐渐增加灯光亮度，若否，则针对所述门铃被触发的情况不作任何提醒。
  10. 根据权利要求1-5、9任一项所述的一种酒店服务方法，其特征在于，所述检测是否有客户进入酒店大门，通过红外传感器、图像识别、压力传感器、或震动传感器来进行检测。
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CN202523111U (zh) * 2011-12-13 2012-11-07 成都智汇科技有限公司 酒店引导系统
CN102882876A (zh) * 2012-10-08 2013-01-16 深圳市盛阳科技有限公司 酒店智能化客房服务方法及系统
CN105677910A (zh) * 2016-02-26 2016-06-15 中国银联股份有限公司 智能推荐方法及系统
CN106126992A (zh) * 2016-06-27 2016-11-16 惠州Tcl移动通信有限公司 一种基于人脸识别的智能服务提供方法、系统及智能终端
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CN102222283A (zh) * 2011-06-24 2011-10-19 常州锐驰电子科技有限公司 人脸识别的数据管理系统
CN202523111U (zh) * 2011-12-13 2012-11-07 成都智汇科技有限公司 酒店引导系统
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