WO2019019751A1 - 撤回任务的方法、装置、计算机设备和存储介质 - Google Patents
撤回任务的方法、装置、计算机设备和存储介质 Download PDFInfo
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- WO2019019751A1 WO2019019751A1 PCT/CN2018/085051 CN2018085051W WO2019019751A1 WO 2019019751 A1 WO2019019751 A1 WO 2019019751A1 CN 2018085051 W CN2018085051 W CN 2018085051W WO 2019019751 A1 WO2019019751 A1 WO 2019019751A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/48—Program initiating; Program switching, e.g. by interrupt
- G06F9/4806—Task transfer initiation or dispatching
- G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
- G06F9/4881—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
- G06F9/4887—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues involving deadlines, e.g. rate based, periodic
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- the present application relates to a method, apparatus, computer device and storage medium for revoking a task.
- a method, apparatus, computer device, and storage medium for retrieving tasks are provided.
- a method of withdrawing a task including:
- a device for withdrawing a task comprising:
- a query module configured to query a handler identifier corresponding to a handler of the task to be processed
- a data obtaining module configured to acquire at least one of a working state parameter corresponding to the processing person identifier and a urgency of the to-be-processed task
- a determining module configured to determine, according to at least one of the obtained working state parameter and the urgency of the to-be-processed task, whether the trigger condition for withdrawing the to-be-processed task is met;
- the withdrawal module is configured to withdraw the pending task assigned to the processor when the trigger condition is met.
- a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps:
- One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps:
- 1A is an application scenario diagram of a method of retrieving a task in accordance with one or more embodiments
- 1B is a flowchart of a method of revoking a task in accordance with one or more embodiments of the present application
- FIG. 2 is a flow chart of a method of revoking a task in accordance with another embodiment of the present application.
- FIG. 3 is a flow chart of a method of revoking a task in accordance with yet another embodiment of the present application.
- FIG. 4 is a block diagram of an apparatus for revoking a task in accordance with one or more embodiments of the present application
- FIG. 5 is a block diagram of a computer device in accordance with one or more embodiments of the present application.
- the terminal 104 communicates with the server 102 over a network.
- the terminal 104 may include a plurality of terminals, such as a terminal 104A and a terminal 104B, each of which may correspond to a processor.
- the server 102 obtains at least one of the working state parameter of the processing person identifier corresponding to the processing person and the urgency of the to-be-processed task by querying the processing person identifier corresponding to the processing person of the to-be-processed task, according to the obtained working state parameter and pending At least one of the urgency of the task determines whether the task to be processed satisfies the trigger condition of the preset revocation task, and when the trigger condition is satisfied, withdraws the to-be-processed task assigned to the processor, and redistributes the to-be-processed task The person is processed, and then the to-be-processed task is sent to the terminal corresponding to the new processor in the terminal 104.
- the terminal 104 can be, but is not limited to, various personal computers, notebook computers, smart phones, tablets, and portable wearable devices, and the server 104 can be implemented with a stand-alone server or a server cluster composed of a plurality of servers.
- FIG. 1B is a flowchart of a method for revoking a task according to one embodiment of the present application.
- a method for revoking a task according to one embodiment of the present application is specifically described below with reference to FIG. 1B. As shown in FIG. 1, the method includes The following steps S101, S102, S103, and S104.
- the handler identification includes, but is not limited to, a person's name, an identification number, a phone number, and the like.
- the task to be processed is a task whose status code indicates a state of "pending" status.
- the method further includes the step of: querying the status code to indicate the task number of the to-be-processed state according to the pre-stored state code and the state mapping relationship; and querying according to the correspondence between the stored task number and the processing person identifier The handler ID corresponding to the handler of the to-be-processed task.
- the mapping relationship between the pre-stored status code and the status can be set manually.
- the status code “00” can be set to indicate that the task status of the corresponding task number is “processed”
- the status code “01” can be set to indicate that the task status of the corresponding task number is "Unprocessed”.
- the correspondence between the processing person identifier and the task number and the correspondence between the task number and the status code are pre-stored in the database, and the establishment of the corresponding relationship may be established by the object pointed by the next hop of the pointer, for example, the processing person identifier.
- next hop of the data pointer refers to the task number "0012", and the next hop of the data pointer whose task number is “0012” refers to the status code "01", which means the processor
- the task status of the task number "0012" processed by the handler identified as "0321" is the unprocessed status.
- the working state parameter includes, but is not limited to, a corresponding processing person, a corresponding processing person leaving, a corresponding processing person's vacation time, a pre-stored corresponding processing capability level, and a corresponding processing person history policy.
- the urgency of the task to be processed may be determined according to the input of the user, or may be determined by acquiring the urgency stored corresponding to the task number of the task, including but not limited to urgent, urgent, and general.
- S103 Determine, according to at least one of the obtained working state parameter and the urgency of the to-be-processed task, whether the preset trigger condition for revoking the to-be-processed task is met.
- the triggering condition includes, but is not limited to, the processing person of the to-be-processed task has left the job, the time when the processing person is on vacation exceeds a preset duration, the to-be-processed task is urgent, and the to-be-processed task is not
- it is determined that the current processing person is not suitable for processing the pending task by analyzing the history task record of the corresponding processing person and the capability level of the processing person. The specific analysis method in this case is described in detail in the following embodiments.
- the method of withdrawing for example, cancels the correspondence between the processing person identifier of the processing person and the task number of the to-be-processed task, and further, may be pointed out by deleting the processing person identifier of the processing person.
- a pointer to the task number of the task is implemented.
- At least one of the working state parameter of the processing person and the urgency of the pending task is obtained by querying the processing person identifier corresponding to the processing person of the task to be processed, according to the obtained working state parameter of the processing person and At least one of the urgency of the pending task determines whether to withdraw the pending task assigned to the processor, such that the computer device or other electronic device applying the method of revoking the task may be based on the actual processing of the handler processing the task
- the situation automatically determines whether it is necessary to withdraw the corresponding pending task, eliminating the need to manually determine whether the workflow needs to be withdrawn, improving the user's work efficiency and improving the accuracy of the withdrawal judgment.
- the working state parameters acquired in the above step S102 include, but are not limited to, the corresponding processing person, the corresponding processing person leaving, the corresponding processing person's vacation time, and the pre-stored corresponding processing person's ability.
- the level, the quality of the underwriting corresponding to the processing history policy of the processor, and the like include the following steps S201 to S209.
- step S201 determining whether the obtained working state is a resignation, if yes, then going to step S207, otherwise, proceeding to step S202;
- step S202 Determine whether the vacation time exceeds a preset duration. If yes, go to step S207. Otherwise, go to step S203.
- the preset duration is fifteen days, if the vacation time of the handler is greater than fifteen days, then the step S207 is jumped;
- the urgency includes, but is not limited to, urgent, urgent, and general, and the urgency value corresponding to each urgency is preset, and when the urgency value exceeds a preset threshold, the urgency jumps Go to step S207, according to a usage scenario of the embodiment, for example, the urgency value with the urgency of “urgent” is preset to 1, and the urgency value with urgency of “urgent” is preset to 0.5, the urgency is The urgency value for "general” is preset to 0.3, and the preset threshold is, for example, 0.5, that is, when the urgency value is greater than 0.5, the process directly jumps to step S207;
- step S204 according to the pre-stored processing person identifier corresponding to the historical task record processed by the processing person, calculate the waiting time, and then jump to step S205;
- step S205 when the waiting time is over, obtain the status code of the to-be-processed task, and then jump to step S206;
- step S206 Determine whether the status indicated by the status code is still in a pending status. If yes, go to step S207. Otherwise, go to step S209.
- the status code “00” may be set to indicate that the task status of the corresponding task number is “processed”
- the status code “01” may be set to indicate that the task status of the corresponding task number is “unprocessed”, ie
- the acquired status code is "01”
- the process proceeds to step S207, and when the acquired status code is "00", the process proceeds to step S209;
- step S207 determining that the preset trigger condition for retrieving the to-be-processed task is satisfied, and then jumping to step S208;
- the task to be processed is exemplified by the quotation task to be processed.
- the calculation method of the waiting time in the above step S204 can be calculated by the following method.
- X quan represents the completion accuracy of the processing person's historical quotation task
- X sum represents the total number of underwritten historical underwritings processed by the processor
- X modify indicates the number of modifications after the quotation task is underwritten
- X claim indicates that the processor handles The number of errors in the settlement of claims.
- X quan can be calculated by the above formula (1), P 1 is a preset urgency value of the task to be completed, and X level is a preset level of the processor, a L1 , b L1 , a L2 , b L2 is the preset weight.
- the preset values of P 1 corresponding to the urgent, urgent, and generally corresponding are 1 , 0.5, and 0.3, respectively, and the preset X level corresponding to the level of the processing person may be 1, 2, 3, etc.
- the values of a L1 , b L1 , a L2 , and b L2 are not 0.6, 0.4, 0.4, and 0.6.
- the first threshold range is, for example, F (n) > 0.8
- the preset second threshold range is, for example, 0.8 ⁇ F (n) > 0.3
- the preset third threshold range is, for example, 0.3 ⁇ F (n) >0.
- FIG. 3 is a flowchart of a method for revoking a task according to still another embodiment of the present application.
- the method for retrieving a task according to an embodiment of the present application is as shown in FIG. 3, and the method is based on the steps S101 to S104 described above. , further including step S301.
- the manner of assigning, for example, the new processing person identifier is associated with the task number of the task, by storing a method pointing to the task number in the new processing person identification data, The object pointed to by the next hop of the pointer is set as the task number of the to-be-processed task.
- the method further includes:
- the handler ID of the handler assigned to the task to be processed is displayed.
- the handler ID includes, but is not limited to, the name of the handler, the phone number, the ID number, and the like.
- steps in the flowchart of FIG. 1B-3 are sequentially displayed as indicated by the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in FIG. 1B-3 may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be performed at different times, these sub-steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.
- FIG. 4 is a block diagram of an apparatus for revoking a task in accordance with one embodiment of the present application.
- the apparatus for revoking a task according to one of the embodiments of the present application is described in detail below with reference to FIG. 4.
- the apparatus 10 for revoking a task includes:
- the querying module 11 is configured to query the processing person identifier corresponding to the processing person of the task to be processed
- the data obtaining module 12 is configured to: according to the at least one of the working state parameter of the processing person and the urgency of the to-be-processed task;
- the determining module 13 is configured to determine, according to at least one of the obtained working state parameter and the urgency of the to-be-processed task, whether the trigger condition for withdrawing the to-be-processed task is met;
- the revocation module 14 is configured to withdraw the pending task assigned to the processor when the trigger condition is met.
- the data acquisition module is configured to acquire the urgency of the to-be-processed task
- a time calculation module configured to determine whether the urgency exceeds a preset threshold, and if not, calculate a waiting time according to the pre-stored historical task record corresponding to the processor identifier processed by the processor;
- the device further includes a status code obtaining module, configured to acquire a status code of the to-be-processed task when the waiting time is over; and
- the determining module is further configured to: when the state represented by the status code is still in a pending state, determine that the trigger condition for retrieving the to-be-processed task is satisfied.
- the determining module is specifically configured to determine whether the obtained working state is a resignation, and if yes, determining that the triggering condition is satisfied; otherwise, determining whether the processing time of the processing person exceeds a preset duration, and if so, Then, it is determined that the trigger condition is satisfied. Otherwise, it is further determined whether the urgency of the to-be-processed task exceeds a preset threshold. If yes, it is determined that the trigger condition is satisfied. Otherwise, the time calculation module corresponds to the pre-stored identifier of the processor.
- the determining module is further configured to determine whether the status represented by the status code is still It is the pending state, and if so, it is judged that the trigger condition is satisfied.
- the time calculation module obtains the number of waiting days by calculation in the following manner:
- X quan represents the completion accuracy of the processing person's historical quotation task
- X sum represents the total number of underwritten historical underwritings processed by the processor
- X modify indicates the number of modifications after the quotation task is underwritten
- X claim indicates that the processor handles The number of errors in the settlement of claims.
- X quan can be calculated by the above formula (1), P 1 is a preset urgency value of the task to be completed, and X level is a preset level of the processor, a L1 , b L1 , a L2 , b L2 is the preset weight.
- the preset values of P 1 corresponding to the urgent, urgent, and generally corresponding are 1 , 0.5, and 0.3, respectively, and the preset X level corresponding to the level of the processing person may be 1, 2, 3, etc.
- the values of a L1 , b L1 , a L2 , and b L2 are not 0.6, 0.4, 0.4, and 0.6.
- the first threshold range is, for example, F (n) > 0.8
- the preset second threshold range is, for example, 0.8 ⁇ F (n) > 0.3
- the preset third threshold range is, for example, 0.3 ⁇ F (n) >0.
- the data obtaining module is configured to acquire an operating state parameter of the processing person corresponding to the processing person identifier
- the determining module is further configured to determine whether the working state represented by the working state parameter is the time of leaving the job or the vacation exceeds a preset duration, and if yes, determining that the trigger condition for withdrawing the to-be-processed task is satisfied.
- the data acquisition module is configured to acquire the urgency of the to-be-processed task
- the determining module is further configured to determine whether the urgency exceeds a preset threshold, and if yes, determine that a trigger condition for retrieving the to-be-processed task is satisfied.
- the device 10 for revoking the task further includes:
- a redistribution module configured to allocate the to-be-processed task to a processing person corresponding to the new processing person identifier for processing.
- the various modules in the device withdrawn above can be implemented in whole or in part by software, hardware, and combinations thereof. Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.
- FIG. 5 is a block diagram of a computer device that can be used as a server, as shown in FIG. 5, including a processor connected by a system bus, a non-volatile storage medium, and a computer, in accordance with an embodiment of the present application.
- Memory display and input devices.
- the non-volatile storage medium of the computer device can store an operating system and computer readable instructions that, when executed by the processor, cause the processor to perform a method of revoking tasks of various embodiments of the present application, For the specific implementation process of the method, reference may be made to the specific content of each embodiment in FIG. 1B to FIG. 3, and details are not described herein again.
- the processor of the computer device is used to provide computing and control capabilities to support the operation of the entire computer device.
- the internal memory provides an environment for operation of an operating system and computer readable instructions in a non-volatile storage medium.
- the display device of the computer device is configured to receive a parameter
- the input device of the computer device is configured to receive a parameter of the processing state of the processing person corresponding to the processing person input by the user, a urgency of the task to be processed, and the like, and the input device is, for example, a computer device. Mouse, physical keyboard, or virtual keyboard.
- FIG. 5 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device to which the solution of the present application is applied.
- the specific computer device may It includes more or fewer components than those shown in the figures, or some components are combined, or have different component arrangements.
- a computer apparatus comprising a memory and one or more processors having computer readable instructions stored therein, the steps of the method of retrieving tasks provided in any one of the embodiments of the present application when executed by a processor.
- One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to implement the withdrawal provided in any one embodiment of the present application The steps of the method of the task.
- Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.
- Volatile memory can include random access memory (RAM) or external cache memory.
- RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain.
- SRAM static RAM
- DRAM dynamic RAM
- SDRAM synchronous DRAM
- DDRSDRAM double data rate SDRAM
- ESDRAM enhanced SDRAM
- Synchlink DRAM SLDRAM
- Memory Bus Radbus
- RDRAM Direct RAM
- DRAM Direct Memory Bus Dynamic RAM
- RDRAM Memory Bus Dynamic RAM
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Claims (20)
- 一种撤回任务的方法,包括:查询待处理任务的处理人所对应的处理人标识;获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种;根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件;及当所述触发条件被满足时,撤回分配给所述处理人的所述待处理任务。
- 根据权利要求1所述的方法,其特征在于,所述获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种,包括:获取所述处理人标识对应处理人的工作状态参数;所述根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件包括:判断所述工作状态参数所代表的工作状态是否为离职或者休假的时间超过预设的时长,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求1所述的方法,其特征在于,还包括:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求1所述的方法,其特征在于,还包括:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,若否,则根据预存的所述处理人标识对应处理人处理过的历史任务记录,计算等待时间;当所述等待时间计时结束时,获取所述待处理任务的状态码;及当所述状态码表示的状态仍为待处理状态时,判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求1至4任意一项所述的方法,其特征在于,在撤回分配 给所述处理人的所述待处理任务之后,还包括:将所述待处理任务分配给新的处理人标识对应的处理人进行处理。
- 根据权利要求5所述的方法,其特征在于,还包括:将所述待处理任务分配的新的处理人的处理人标识显示。
- 一种撤回任务的装置,包括:查询模块,用于查询待处理任务的处理人所对应的处理人标识;数据获取模块,用于获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种;判断模块,用于根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件;及撤回模块,用于当所述触发条件被满足时,撤回分配给所述处理人的所述待处理任务。
- 根据权利要求7所述的装置,其特征在于:所述数据获取模块用于获取所述处理人标识对应处理人的工作状态参数;所述判断模块还用于判断所述工作状态参数所代表的工作状态是否为离职或者休假的时间超过预设的时长,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求7所述的装置,其特征在于:所述数据获取模块用于获取所述待处理任务的紧急度;时间计算模块,用于判断所述紧急度是否超过预设的阈值,若否,则根据预存的所述处理人标识对应处理人处理过的历史任务记录,计算等待时间;还包括状态码获取模块,用于当所述等待时间计时结束时,获取所述待处理任务的状态码;及所述判断模块还用于当所述状态码表示的状态仍为待处理状时,判断满足预设的撤回所述待处理任务的触发条件。
- 一种计算机设备,包括存储器及一个或多个处理器,所述存储器中 储存有计算机可读指令,所述计算机可读指令被所述一个或多个处理器执行时,使得所述一个或多个处理器执行以下步骤:查询待处理任务的处理人所对应的处理人标识;获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种;根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件;及当所述触发条件被满足时,撤回分配给所述处理人的所述待处理任务。
- 根据权利要求10所述的计算机设备,其特征在于,所述获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种包括:获取所述处理人标识对应处理人的工作状态参数;所述根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件包括:判断所述工作状态参数所代表的工作状态是否为离职或者休假的时间超过预设的时长,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求10所述的计算机设备,其特征在于,所述处理器执行所述计算机可读指令时还执行以下步骤:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求10所述的计算机设备,其特征在于,所述处理器执行所述计算机可读指令时还执行以下步骤:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,若否,则根据预存的所述处理人标识对应处理人处理过的历史任务记录,计算等待时间;当所述等待时间计时结束时,获取所述待处理任务的状态码;及当所述状态码表示的状态仍为待处理状态时,判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求10至13任意一项所述所述的计算机设备,其特征在于,所述处理器执行所述计算机可读指令时还执行以下步骤:将所述待处理任务分配给新的处理人标识对应的处理人进行处理。
- 根据权利要求14所述所述的计算机设备,其特征在于,所述处理器执行所述计算机可读指令时还执行以下步骤:将所述待处理任务分配的新的处理人的处理人标识显示。
- 一个或多个存储有计算机可读指令的非易失性计算机可读存储介质,所述计算机可读指令被一个或多个处理器执行时,使得所述一个或多个处理器执行以下步骤:查询待处理任务的处理人所对应的处理人标识;获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种;根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件;及当所述触发条件被满足时,撤回分配给所述处理人的所述待处理任务。
- 根据权利要求16所述的存储介质,其特征在于,所述获取所述处理人标识对应处理人的工作状态参数和所述待处理任务的紧急度中的至少一种包括:获取所述处理人标识对应处理人的工作状态参数;所述根据获取的工作状态参数和所述待处理任务的紧急度中的至少一种,判断是否满足预设的撤回所述待处理任务的触发条件包括:判断所述工作状态参数所代表的工作状态是否为离职或者休假的时间超过预设的时长,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求16所述的存储介质,其特征在于,所述计算机可读指令被所述处理器执行时还执行以下步骤:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,及若是,则判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求16所述的存储介质,其特征在于,所述计算机可读指令被所述处理器执行时还执行以下步骤:获取所述待处理任务的紧急度;判断所述紧急度是否超过预设的阈值,若否,则根据预存的所述处理人标识对应处理人处理过的历史任务记录,计算等待时间;当所述等待时间计时结束时,获取所述待处理任务的状态码;及当所述状态码表示的状态仍为待处理状态时,判断满足预设的撤回所述待处理任务的触发条件。
- 根据权利要求16至19任意一项所述的存储介质,其特征在于,所述计算机可读指令被所述处理器执行时还执行以下步骤:将所述待处理任务分配给新的处理人标识对应的处理人进行处理。
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