WO2019019627A1 - 电子保单的状态查询方法、装置、用户终端及存储介质 - Google Patents
电子保单的状态查询方法、装置、用户终端及存储介质 Download PDFInfo
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- WO2019019627A1 WO2019019627A1 PCT/CN2018/077212 CN2018077212W WO2019019627A1 WO 2019019627 A1 WO2019019627 A1 WO 2019019627A1 CN 2018077212 W CN2018077212 W CN 2018077212W WO 2019019627 A1 WO2019019627 A1 WO 2019019627A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/018—Certifying business or products
- G06Q30/0185—Product, service or business identity fraud
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/248—Presentation of query results
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
- G06F16/9032—Query formulation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
- G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
- G06K7/14—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation using light without selection of wavelength, e.g. sensing reflected white light
- G06K7/1404—Methods for optical code recognition
- G06K7/1439—Methods for optical code recognition including a method step for retrieval of the optical code
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
Definitions
- the present application relates to the field of computer technology, and in particular, to a method, device, user terminal, and storage medium for querying a status of an electronic policy.
- a state inquiry method, apparatus, user terminal, and storage medium of an electronic policy are provided.
- a method for querying the status of an electronic policy comprising: receiving an input policy number; when the policy number is a valid policy number, querying an initial state of the electronic policy corresponding to the policy number and an operation flow set; according to the initial state The state total set and the operation flow in the operation process set are mapped to the state of the total state set, and the state subset of the map is obtained; the initial state of the electronic policy and the obtained state subset are displayed.
- a status inquiry device for an electronic policy comprising: a policy number receiving module, configured to receive an input policy number; and a query module, configured to query an electronic policy corresponding to the policy number when the policy number is a valid policy number
- the initial state and the operation process set ;
- the state acquisition module is configured to obtain a state subset of the mapping according to the state total set of the initial state and each operation flow in the operation process set, and obtain a state subset of the mapping;
- a display module is configured to display an initial state of the electronic policy and a obtained subset of states.
- a user terminal comprising a memory and one or more processors, wherein the memory stores computer readable instructions that, when executed by the processor, cause the one or more processors to execute The following steps: receiving the input policy number; when the policy number is a valid policy number, querying the initial state and the operation flow set of the electronic policy corresponding to the policy number; according to the state total set of the initial state Each operation flow in the operation flow set maps a state of the total state of the state, acquires a state subset of the mapping, and displays an initial state of the electronic policy and a obtained state subset. .
- One or more non-transitory readable storage mediums storing computer readable instructions, when executed by one or more processors, cause the one or more processors to perform the steps of: receiving Entering the policy number; when the policy number is a valid policy number, querying an initial state and an operation flow set of the electronic policy corresponding to the policy number; according to the state total set in which the initial state is located and the operation flow concentration Each operation flow maps a state in the total state of the state, acquires a state subset of the mapping; and displays an initial state of the electronic policy and a obtained subset of states.
- 1 is a flow chart of a method for querying the status of an electronic policy in an embodiment
- FIG. 2 is a flowchart of a method for querying a status of an electronic policy in another embodiment
- FIG. 3 is a flow chart of a method for querying the status of an electronic policy in still another embodiment
- FIG. 4 is a block diagram showing an exemplary structure of an electronic query policy inquiring device in an embodiment
- FIG. 5 is a block diagram showing an exemplary structure of a state inquiry device for an electronic policy in another embodiment
- Figure 6 is a block diagram showing an exemplary structure of a user terminal in an embodiment.
- the policy status inquiry method includes the following steps S101, S102, S103, and S104.
- the input operation of the policy number may be performed by a user, and further, the user may be an applicant of the policy (the insured refers to the person who purchases the insurance corresponding to the policy number), It can be the insured person of the policy (the insured person refers to the beneficiary when the insurance is in the process of making claims), or it can be the employee with internal authority of the insurance company.
- the input mode may be manually input through a touch mode of a soft keyboard, may be input by using a microphone to recognize the input voice content of the user, or may be manually input through a physical keyboard connected to the user terminal, or may be carried by scanning.
- the barcode or QR code of the policy number information is automatically recognized as the source of the input. In the manner of the scan input, the following steps 1 and 2 are specifically included:
- Scan a barcode or a two-dimensional code carrying the information of the policy number
- the policy number in the barcode or QR code identified is used as the input policy number.
- the barcode or the two-dimensional code carrying the policy number information may be a label with a barcode or a two-dimensional code affixed on a paper warranty or other object, and the label or other object passes through
- the barcode or two-dimensional code is presented in a printed or manually drawn manner.
- the method for determining whether the policy number is the valid policy number of the electronic policy may be: comparing the received policy number with the valid policy number of the electronic policy pre-stored in the system, if pre-stored If the valid policy number of the electronic policy has the same policy number as the received policy number, it is judged that the received policy number is the policy number of the valid electronic policy.
- the electronic policy is different from the policy of the paper contract category, which means A policy for storing the form of the document.
- the initial state is a state saved in advance when the electronic policy is generated, and the operation flow stores the flow of the operation when the electronic policy is subsequently changed, wherein the operation flow includes, but is not limited to, the Whether the electronic policy is paid, whether the electronic policy is changed by the insurer, whether the electronic policy is underwritten, whether the electronic policy is returned, and so on.
- the operation manner of the operation flow in the user terminal or the server is to store a preset character indicating the operation flow.
- the character indicating the operation flow of the payment is AA
- the character indicating the operation flow for performing the underwriting is BB, indicating that the character indicating the returned operation flow is CC, and the operation of claim settlement.
- the character corresponding to the process is DD. If the operation process set of the electronic policy is ⁇ AA, BB, DD ⁇ , it indicates that the electronic policy has been paid and the underwriting is still settled.
- the state is centrally stored with all the states that an electronic policy may have, including but not limited to being an electronic policy, not an electronic policy, paid, unpaid, underwritten, nuclear Guaranteed failure, claims, unclaimed, etc.
- a status code indicating a corresponding state is pre-set for each state, and the status code is stored in the state. The method further includes the following steps a and b:
- a state subset of the state code of the mapping is obtained according to the state total of the state code in which the state code of the initial state is located and the state code of the operation flow in each of the operation flow sets.
- the total concentration of the foregoing states includes "for electronic policy, not for electronic policy, paid, unpaid, underwriting, underwriting, claimable, unclaimed",
- the status codes preset in the total state are ⁇ 01, 02, 03, 04, 05, 06, 07, 08 ⁇ , for example, the initial state of the electronic policy is an electronic policy, and the preset state corresponding to the electronic policy.
- the code is 01, and the pre-stored operation flow set corresponding to the electronic policy is ⁇ AA, BB, DD ⁇ , and the state after the electronic policy mapping is obtained according to the preset mapping relationship AA-03, BB-05, DD-07.
- the set is ⁇ 03, 05, 07 ⁇ , and according to the state indicated by the preset status code, it can be known that the initial state of the state corresponding to the electronic policy is an electronic policy, and the mapped state is "paid, underwriting has passed, Claimed.”
- the usage scenario in the above step S103 is continued.
- the usage scenario in the step S104 is to display the initial state "electronic policy” and the mapped state subset "paid, underwritten, and claimed".
- the method further includes verifying the identity of the user having the status of viewing the policy, specifically including the following steps:
- the pre-stored authentication method bound to the policy number includes a password
- the received password is compared with the pre-stored password. If the comparison result is the same, the verification is successful; when the pre-stored is bound to the policy number
- the verification method includes the identity information of the user
- the identity information of the received user is matched with the identity information of the pre-stored user, and when the matching is successful, the verification is successful;
- the password input by the user is verified. If the password input by the user is correct, the verification succeeds.
- the identity information input by the user is verified. If the identity information entered by the user matches, the verification is successful.
- the above two verification methods are pre-stored, it is necessary to simultaneously verify the password input by the user and the identity information of the user.
- the password input by the user is correct and the identity information input by the user and the pre-stored user are When the identity information matches, the verification is successful.
- the above-mentioned and/or relationship can be understood as: when the pre-stored password is bound to the policy number and the identity information of the user is also bound, the following steps 2 and 4 can be simultaneously and “And can be "or” at the same time. When it is "or” at the same time, if the password input by the user is received in step 2, the comparison between the received password and the pre-stored password can be performed in step 3 to determine whether to verify.
- step 4 "When the password and/or the identity information of the user is successfully verified, it is determined that the user has the right to view the policy status corresponding to the policy number" is "When the password verification succeeds, it is determined that the user has Viewing the status of the policy status corresponding to the policy number"; if the identity information of the user is received in step 2, the comparison between the identity information of the received user and the identity information of the pre-stored user can be determined in step 3.
- step 4 "When the above password and/or user identity information is successfully verified” in step 4 is "when the above user's identity information is verified successfully”; when understood as “ “, It indicates the need for password authentication, and user identity authentication information while the above-described steps 2 and 4" and / or “should be read as” and. "
- the pre-stored password and the user's identity information may be stored at the local end, or may be stored in the server.
- the pre-stored password and the user's identity information are stored in the server, the password input and/or received. After the steps of the user's identity information, it also includes:
- the foregoing steps S102, S103 and the foregoing step 3 are performed by a server, and the step 4 further includes:
- the user terminal displays the initial state of the received electronic policy and the acquired subset of states.
- the form of the above password includes, but is not limited to, a pure number, a pure letter, a combination of uppercase and lowercase letters, a combination of numbers and letters, and the like.
- the identity information of the above users includes, but is not limited to, a user's fingerprint, lip print, iris, facial features, and the like.
- the initial state of the policy is queried according to the policy number input by the user, and according to the stored operation flow set of the policy, the subset of states belonging to the policy that are queried in the total status set is displayed, so that the user can follow the electronic policy.
- the policy number can be used to query the initial status, intermediate status and latest status of the electronic policy, so that the user can know the status of the electronic policy in real time.
- FIG. 2 is a flowchart of a method for querying a status of an electronic policy according to another embodiment of the present application, and a method for querying a status of an electronic policy as shown in FIG. 2, the method including the above steps including the above steps S101, S102, and S103 It also includes the steps based on:
- step S104 is specifically step S202:
- S202 The time created by the operation flow and the operation flow are mapped in a state corresponding to the total state of the state, and the creation time of the initial state and the initial state are displayed correspondingly.
- the method before the step of step S104 or S202, the method further includes:
- the state subset of the mapping is obtained according to the state of the total state set in each operation flow in the operation flow set.
- the system uses the entered time (for example, 2017/5/10) as the initial state of the electronic policy.
- the creation time and the time of the entry are saved in accordance with the initial state, for example, "S0:2017/5/10", where S0 represents the initial state, and when the user enters the paid information, the system will enter the time ( For example, 2017/5/12) or the time input by the user (for example, 2017/5/11) as the paid time, according to an example of the embodiment, when the payment time input by the user is received, the input payment time will be input.
- the form of preservation is, for example, “AA:2017/5/11”, the entry time for the underwriting is 2017/5/16, and the time for the input of the vouchers is 2017/5/15.
- the system takes the time of the underwriting of the input of the logger as the time for the underwriting to pass and stores it.
- the saved form is, for example, “BB:2017/5/15”.
- the system records the claim time entered by the logger as storage. Claim time, the reason The compensation time is, for example, 2017/5/31, and the saved form is, for example, "DD: 2017/5/31".
- the pre-stored initial state of the electronic policy is created ⁇ 01:2017/5/ 10) ⁇ and the time created by each operation process is ⁇ (AA:2017/5/11), (BB:2017/5/15), (DD:2017/5/31) ⁇ , according to the operation process set ⁇ AA
- Each of the operation flow maps in BB, DD ⁇ is mapped to the state set in the state set to ⁇ (03:2017/5/11), (05:2017/5/15), (07: 2017/5/31) ⁇ , according to an example of the embodiment, the display manner of the above step S202 is:
- the generation time of the user policy status is obtained and displayed, so that the user can further understand the status of the electronic policy and improve the user experience.
- FIG. 3 is a flowchart of a method for querying the status of an electronic policy according to still another embodiment of the present application, and the method for querying the status of an electronic policy as shown in FIG. 3, the method includes the above steps S101 and S102, and the foregoing steps S103 is further step S301, and the above step S104 is further step S302.
- the state total code set according to the state code of the initial state and each operation flow in the operation flow set map the status code in the total state set, and obtain a state subset of the mapped status code.
- the total set of states includes two, respectively, a state total set M of the electronic policy: ⁇ 01, 02, 03, 04, 05, 06, 07, 08 ⁇ and The total status of the electronic policy is N: ⁇ 21, 22, 23, 24, 25 ⁇ . If the initial status of the policy corresponding to the received policy number is 01, since 01 is in the state total set M, M can be selected as The total set of states corresponding to the received policy number. If the operation process set is ⁇ AA, BB, DD ⁇ , where AA, BB, and DD respectively represent different operation flows, and the mapping relationship between the preset operation flow set and each state in the state total set M is AA-03, BB. -05, DD-07, then the state subset in the mapped state set M is ⁇ 03, 05, 07 ⁇ .
- the steps S101 and S302 can be performed by the user terminal, and the step S102 and the step S301 can be performed by the user terminal or by the server.
- the step S102 and the step S301 are performed by the server, the above steps are performed.
- the step of S101 further includes: transmitting the received policy number to the server.
- the method further includes the step of: sending the initial state of the electronic policy corresponding to the policy number and the state corresponding to the acquired status code to the user terminal.
- step S302 further is: displaying the initial state and the state indicated by the acquired status code in the subset of states through the display screen of the user terminal.
- the embodiment provides a method for a user terminal or a server to implement an initial state, a state total set, a state subset, and an operation flow set involved in a state query method for storing the electronic policy by using a status code, so that the system can be conveniently Store state and process operations.
- FIG. 4 is a block diagram showing an exemplary structure of an electronic policy status inquiring device according to an embodiment of the present application.
- FIG. 4 is a detailed description of an electronic policy status inquiry device according to an example of the present embodiment, as shown in FIG.
- the status inquiry device 10 of the electronic policy includes: a policy number receiving module 11 for receiving an input policy number; and an inquiry module 12, configured to query an electronic policy corresponding to the policy number when the policy number is a valid policy number
- the initial state and the set of operation flow the state obtaining module 13 is configured to map the state subset of the map according to the state total set of the initial state and each operation flow in the operation process set to obtain a state subset of the map;
- the status display module 14 is configured to display an initial state of the electronic policy and a obtained subset of states.
- the status query device 10 of the electronic policy further includes: a query unit, configured to query a pre-stored password and/or identity information of the user that is bound to the policy number;
- the receiving unit is configured to receive the input password and/or the identity information of the user, and the verification unit is configured to compare the received password with the pre-stored password when the pre-stored authentication method bound to the policy number includes a password, If the comparison result is the same, the verification is successful; when the pre-stored verification mode bound to the policy number includes the identity information of the user, the identity information of the received user is matched with the pre-stored identity information of the user, and the matching is successful. When the judgment is successful.
- the status display module 14 is further configured to: when the password and/or the identity information of the user is successfully verified, determine that the user has a status of viewing the policy corresponding to the policy number, and then display the initial status of the electronic policy and the acquired status. Subset.
- step 2 when the pre-stored password is bound to the policy number and the identity information of the user is also bound, the following steps 2 and 4 can be simultaneously and “And can be "or” at the same time.
- step 3 if the password input by the user is received in step 2, the comparison between the received password and the pre-stored password can be performed in step 3 to determine whether to verify. Success, in step 4, "When the above password and/or user identity information is successfully verified” is "When the above password and verification succeeds"; if the user identity information is received in step 2, then step 3 will pass The identity information of the received user is compared with the pre-stored user identity information to determine whether the verification is successful.
- step 4 when the password and/or the identity information of the user is successfully verified, the identity information of the user is used.
- the verification when it is understood as “and”, it means that both the password verification and the user's identity information verification are required.
- the "and/or" in the above steps 2 and 4 should be understood as "and”.
- the status query device 10 of the electronic policy when the query module and the state obtaining module are included in the server, the status query device 10 of the electronic policy further includes: a sending unit included at the local end, for receiving the password and/or The user's identity information is sent to the server.
- the state subset receiving unit included in the local end is configured to: when the password and/or the user identity information is successfully verified on the server side, determine that the user has the status of viewing the policy corresponding to the policy number, and the server will initiate the electronic policy.
- the status and the obtained status subset are sent to the local user terminal; the policy number sending unit included in the local end is used to send the received policy number to the server.
- the status code receiving unit included in the local end is configured to send the initial state of the electronic policy corresponding to the policy number and the status corresponding to the acquired status code to the user terminal.
- FIG. 5 is a block diagram showing an exemplary structure of a status inquiry device for an electronic policy according to another embodiment of the present application.
- the status inquiry device of the electronic policy includes the above-mentioned policy number receiving module.
- the query module 12, the state obtaining module 13 and the state display module 14 are configured to store the time created by the operation flow for the operation flow in the operation flow, and the status query device 10 of the electronic policy further includes:
- the time obtaining module 15 is configured to acquire a pre-stored creation time of the initial state of the electronic policy and a pre-stored time created by the operation flow;
- the status display module 14 is further configured to use the time created by the operation flow and the operation flow.
- the state corresponding to the state in the total state of the map is displayed, and the creation time of the initial state and the initial state are displayed correspondingly.
- the status inquiry device 10 of the electronic policy further includes: a scanning module, configured to scan a barcode or a two-dimensional code carrying the policy number information; the policy number receiving module is further configured to identify the The policy number in the barcode or QR code is used as the entered policy number.
- the status query device 10 of the electronic policy further includes: a determining module, configured to determine whether the operation flow set includes a return; the state obtaining module 13 is further configured to: when the operation flow set does not include the return, according to the operation flow
- the operational flow maps the state in the total state set and gets a subset of the state of the map.
- the state obtaining module 13 includes a status code acquiring unit, configured to map a status code in the total state set of the status code according to the initial state and a status code in the operation flow set to obtain a mapping.
- the state subset of the status code; the status display module 14 is further configured to display the acquired status of the status code in the subset of states.
- the character indicating the operation flow of the payment is AA
- the character indicating the operation flow for performing the underwriting is BB
- indicating that the character indicating the returned operation flow is CC
- the operation of claim settlement is DD.
- the operation process set of the electronic policy is ⁇ AA, BB, DD ⁇ , it indicates that the electronic policy has been paid and the underwriting is still settled.
- the total concentration of the above states includes “as an electronic policy, not an electronic policy, paid fees, unpaid fees, underwriting has passed, underwriting has failed, claims have been settled, and no claims have been settled”. They are ⁇ 01, 02, 03, 04, 05, 06, 07, 08 ⁇ respectively.
- the initial state of the electronic policy is an electronic policy
- the preset status code corresponding to the electronic policy is 01
- the electronic policy corresponds to
- the pre-stored operation flow set is ⁇ AA, BB, DD ⁇ .
- the state subset after the electronic policy mapping is obtained is ⁇ 03, 05, 07 ⁇ .
- the status display module is configured to display the initial status "electronic policy” and the mapped status subset "paid, underwritten, and claimed”.
- the system takes the entered time (for example, 2017/5/10) as the creation time of the initial state of the electronic policy and saves the entered time corresponding to the initial state, for example, the saved form is saved, for example. “S0:2017/5/10”, where S0 indicates the initial state.
- the input payment time is, for example, 2017/5/11
- the creation time of the operation flow corresponds to the saved form.
- the entry time for the underwriting is 2017/5/16
- the time for the input of the vouchers is 2017/5/15.
- the system will enter the underwriting of the loggers.
- the passing time is used as the time for the underwriting to pass and stored.
- the saved form is, for example, “BB: 2017/5/15”.
- the system uses the claim time entered by the recorder as the stored claim time.
- the claim time is for example 2017/ 5/31
- the saved form is, for example, "DD: 2017/5/31”.
- each operation flow maps the mapping in the state total set to obtain the state subset as ⁇ (03:2017/5/11), (05:2017/5/15), (07:2017/5/31) ⁇ , according to an example of the present embodiment, each operation is acquired by the above-described time acquisition module 15.
- the time created by the process and the creation time of the initial state, and the display manner of the state display module 14 is as follows:
- the various modules in the status inquiry device of the electronic policy described above may be implemented in whole or in part by software, hardware, and combinations thereof. Each of the above modules may be embedded in the hardware in the processor in the user terminal, or may be stored in the memory in the user terminal in a software format, so that the processor calls the execution of the operations corresponding to the above modules.
- FIG. 6 is a block diagram showing an exemplary structure of a user terminal according to an embodiment of the present application, such as the user terminal shown in FIG. 6, the user terminal including a processor connected through a system bus, a non-volatile storage medium, an internal memory, Display and input device.
- the non-volatile storage medium of the user terminal may store an operating system and computer readable instructions, and when the computer readable instructions are executed, may cause the processor to execute an electronic policy status query method according to various embodiments of the present application.
- the specific implementation process of the method may refer to the specific content of each embodiment in FIG. 1 to FIG. 3, and details are not described herein again.
- the processor of the user terminal is used to provide computing and control capabilities to support the operation of the entire user terminal.
- the display screen of the user terminal is used for display, and the input device of the user terminal is configured to receive a parameter value such as a parameter value of a preset attribute associated with the insured person identifier input by the user.
- a parameter value such as a parameter value of a preset attribute associated with the insured person identifier input by the user.
- a user terminal comprising a memory and one or more processors having stored therein computer readable instructions that, when executed by the processor, cause one or more processes The step of executing the state inquiry method of the above electronic policy.
- one or more non-volatile readable storage media having computer readable instructions stored by one or more processors are provided, such that one or more processors are The steps of executing the status inquiry method of the above electronic policy.
- the storage medium includes, but is not limited to, a magnetic disk, a USB flash drive, an optical disk, a read-only memory (ROM), or a random access memory (RAM), and the like. .
- the initial state of the policy is queried according to the policy number input by the user, and according to the stored operation flow set of the policy and the creation time of the operation flow, the state subset belonging to the policy and corresponding to the policy are collectively queried.
- the time display of the operation process enables the user to query the initial state, the intermediate state and the latest state of the electronic policy according to the policy number of the electronic policy, so that the user can know the status of the electronic policy in real time, and can also understand the state established by each state. Time to improve the user experience.
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- 一种电子保单的状态查询方法,包括:接收输入的保单号;当所述保单号为有效保单号时,查询所述保单号所对应的电子保单的初始状态和操作流程集;根据所述初始状态所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集;及显示所述电子保单的初始状态及获取到的状态子集。
- 根据权利要求1所述的方法,其特征在于,所述方法还包括:获取预存的所述电子保单的初始状态的创建时间及预存的所述操作流程所创建的时间;及将所述操作流程所创建的时间及所述操作流程映射在所述状态总集中的状态对应显示,将所述初始状态的创建时间及所述初始状态对应显示。
- 根据权利要求1所述的方法,其特征在于,所述接收输入的保单号的步骤包括:扫描携带有保单号信息的条形码或二维码;将识别的所述条形码或二维码中的保单号作为输入的保单号。
- 根据权利要求1所述的方法,其特征在于,所述方法还包括:判断所述操作流程集中是否包括退回;及当所述操作流程集不包括退回时,根据所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集。
- 根据权利要求1所述的方法,其特征在于,针对每种状态预设有表示对应状态的状态码,所述状态总集中存储有所述状态码;所述方法还包括:根据所述初始状态的状态码所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态码,获取映射的状态码的状态子集;及显示获取的所述状态子集中的状态码所表示的状态。
- 一种电子保单的状态查询装置,其特征在于,所述装置包括:保单号接收模块,用于接收输入的保单号;查询模块,用于当所述保单号为有效保单号时,查询所述保单号所对应的电子保单的初始状态和操作流程集;状态获取模块,用于根据所述初始状态所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集;及状态显示模块,用于显示所述电子保单的初始状态及获取到的状态子集。
- 根据权利要求6所述的装置,其特征在于,所述装置还包括:时间获取模块,用于获取预存的所述电子保单的初始状态的创建时间及预存的所述操作流程所创建的时间;及所述状态显示模块还用于将所述操作流程所创建的时间及所述操作流程映射在所述状态总集中的状态对应显示,将所述初始状态的创建时间及所述初始状态对应显示。
- 根据权利要求6所述的装置,其特征在于,所述装置还包括:扫描模块,用于扫描携带有保单号信息的条形码或二维码;及所述保单号接收模块还用于将识别的所述条形码或二维码中的保单号作为输入的保单号。
- 根据权利要求6所述的装置,其特征在于,所述装置还包括:判断模块,用于判断所述操作流程集中是否包括退回;及所述状态获取模块还用于当所述操作流程集不包括退回时,根据所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集。
- 根据权利要求6所述的装置,其特征在于,所述状态获取模块包括:状态码获取单元,用于根据所述初始状态的状态码所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态码,获取映射的状态码的状态子集;及所述状态显示模块还用于显示获取的所述状态子集中的状态码所表示的状态。
- 一种用户终端,包括存储器和一个或多个处理器,所述存储器中存储有计算机可读指令,所述计算机可读指令被所述处理器执行时,使得所述一个或多个处理器执行以下步骤:接收输入的保单号;当所述保单号为有效保单号时,查询所述保单号所对应的电子保单的初始状态和操作流程集;根据所述初始状态所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集;及显示所述电子保单的初始状态及获取到的状态子集。
- 根据权利要求11所述的用户终端,其特征在于,所述处理器还执行以下步骤:获取预存的所述电子保单的初始状态的创建时间及预存的所述操作流程所创建的时间;及将所述操作流程所创建的时间及所述操作流程映射在所述状态总集中的状态对应显示,将所述初始状态的创建时间及所述初始状态对应显示。
- 根据权利要求11所述的用户终端,其特征在于,所述处理器所执行的接收输入的保单号的步骤包括:扫描携带有保单号信息的条形码或二维码;将识别的所述条形码或二维码中的保单号作为输入的保单号。
- 根据权利要求11所述的用户终端,其特征在于,所述处理器还执行以下步骤:判断所述操作流程集中是否包括退回;及当所述操作流程集不包括退回时,根据所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集。
- 根据权利要求11所述的用户终端,其特征在于,针对每种状态预设 有表示对应状态的状态码,所述状态总集中存储有所述状态码;所述处理器还执行以下步骤:根据所述初始状态的状态码所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态码,获取映射的状态码的状态子集;及显示获取的所述状态子集中的状态码所表示的状态。
- 一个或多个存储有计算机可读指令的非易失性可读存储介质,所述计算机可读指令被一个或多个处理器执行时,使得所述一个或多个处理器执行以下步骤:接收输入的保单号;当所述保单号为有效保单号时,查询所述保单号所对应的电子保单的初始状态和操作流程集;根据所述初始状态所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集;及显示所述电子保单的初始状态及获取到的状态子集。
- 根据权利要求16所述的存储介质,其特征在于,所述处理器还执行以下步骤:获取预存的所述电子保单的初始状态的创建时间及预存的所述操作流程所创建的时间;及将所述操作流程所创建的时间及所述操作流程映射在所述状态总集中的状态对应显示,将所述初始状态的创建时间及所述初始状态对应显示。
- 根据权利要求16所述的存储介质,其特征在于,所述处理器所执行的接收输入的保单号的步骤包括:扫描携带有保单号信息的条形码或二维码;将识别的所述条形码或二维码中的保单号作为输入的保单号。
- 根据权利要求16所述的存储介质,其特征在于,所述处理器还执行以下步骤:判断所述操作流程集中是否包括退回;及当所述操作流程集不包括退回时,根据所述操作流程集中的每个操作流程映射在所述状态总集中的状态,获取映射的状态子集。
- 根据权利要求16所述的存储介质,其特征在于,针对每种状态预设有表示对应状态的状态码,所述状态总集中存储有所述状态码;所述处理器还执行以下步骤:根据所述初始状态的状态码所在的状态总集以及所述操作流程集中的每个操作流程映射在所述状态总集中的状态码,获取映射的状态码的状态子集;及显示获取的所述状态子集中的状态码所表示的状态。
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CN109308668A (zh) * | 2018-09-03 | 2019-02-05 | 中国平安人寿保险股份有限公司 | 电子装置、保险产品推荐方法及存储介质 |
CN109407919B (zh) * | 2018-09-26 | 2022-05-20 | 中国平安人寿保险股份有限公司 | 投保信息展示方法、装置及存储设备、计算机设备 |
CN109446840A (zh) * | 2018-10-19 | 2019-03-08 | 平安科技(深圳)有限公司 | 查看保单信息的方法、装置、电子设备及存储介质 |
CN109299227B (zh) * | 2018-11-07 | 2023-06-02 | 平安医疗健康管理股份有限公司 | 基于语音识别的信息查询方法和装置 |
CN109919788A (zh) * | 2019-03-01 | 2019-06-21 | 广州达安临床检验中心有限公司 | 投保信息查询方法、装置、计算机设备和存储介质 |
CN109920507A (zh) * | 2019-03-01 | 2019-06-21 | 广州达安临床检验中心有限公司 | 检验数据查询方法、装置、计算机设备和存储介质 |
CN111179099B (zh) * | 2019-12-02 | 2023-06-27 | 泰康保险集团股份有限公司 | 获取保险合同的方法、装置、介质及电子设备 |
CN113918607A (zh) * | 2021-09-04 | 2022-01-11 | 北京优全智汇信息技术有限公司 | 保险客户自助查询系统和查询方法 |
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