WO2018232936A1

WO2018232936A1 - Fault repair method and apparatus for shared device

Info

Publication number: WO2018232936A1
Application number: PCT/CN2017/097984
Authority: WO
Inventors: 杜光东
Original assignee: 深圳市盛路物联通讯技术有限公司
Priority date: 2017-06-23
Filing date: 2017-08-18
Publication date: 2018-12-27
Also published as: CN107403225B; CN107403225A

Abstract

The present invention relates to a fault repair method and apparatus for a shared device. The method comprises: receiving maintenance request information, the maintenance request information including basic information of a shared device, position information of the shared device and fault picture information; and analyzing a fault level of the shared device according to the maintenance request information, generating notice information according to the fault level, and sending the notice information to a preset maintenance terminal, the notice information including the maintenance request information and the fault level. According to the embodiments of the fault repair method and apparatus for a shared device, the fault level of the shared device is analyzed by means of the received maintenance request information, and the notice information is generated according to the fault level and is sent to the preset maintenance terminal, which makes it convenient for maintenance personnel to be guided to carry out maintenance according to the notice information. On one hand, maintenance efficiency of the maintenance personnel is improved; on the other hand, utilization rate of the shared device is improved, thus ensuring resources to be utilized to the greatest degree.

Description

Shared device fault repairing method and device

Technical field

The present invention relates to the field of fault repair processing technologies, and in particular, to a method and device for repairing faults of a shared device.

Background technique

When the existing shared device fails, the user can send a fault to the service platform in the background through the corresponding terminal. This method is suitable for a relatively small number of shared devices, and does not need to be differentiated according to the specific situation of the fault, and the maintenance personnel only need to process one by one. However, when the number of shared devices is large, for example, when the number of shared devices reaches more than 10 million, the number of faults at the same time may be more. If the processing is performed according to the existing method, on the one hand, it will be required. More maintenance personnel, on the other hand, the existing method does not distinguish between fault-sharing devices, because not all faults will cause the shared device to be unable to be used normally, so the fault repair method seriously affects the utilization of the shared device, and also This will bring the same to the user; on the other hand, this will make maintenance personnel less efficient and will directly lead to lower utilization of shared equipment.

Summary of the invention

The technical problem to be solved by the present invention is to provide a method and device for repairing a shared device fault in view of the above-mentioned deficiencies of the prior art.

In a first aspect, the present invention provides a shared device failure repair method, the method comprising: receiving maintenance request information, the maintenance request information including shared device basic information, shared device location information, and fault picture information; The information analyzes the fault level of the shared device, and sends notification information according to the fault level to the preset service terminal, where the notification information includes the repair request information and a fault level.

The shared device fault repairing method of the embodiment of the present invention analyzes the fault level of the shared device by using the received repair request information, and generates notification information according to the fault level to be sent to the preset repair terminal, so as to facilitate guiding the maintenance personnel according to the notification. The information is repaired, on the one hand, the maintenance efficiency of the maintenance personnel is improved, on the other hand, the utilization rate of the shared equipment is also improved, and the resources are utilized to the maximum extent.

Further, the method further includes: when the fault level of the shared device is less than a preset fault level threshold, if the repair request information of the shared device is received again, determining, according to the repair request message received again If the fault level of the shared device is inconsistent, the higher of the two fault levels is taken as the fault level of the shared device, and the fault level and the repair request information received again are updated. The subsequent notification information is sent to the preset service terminal.

In the above embodiment, when the fault level of the shared device is less than the preset fault level threshold, it indicates that the fault degree of the shared device is lighter according to the first repair request message, and subsequent users can still use the fault. If the subsequent user continues to send repair request information, it may be that the feedback from the previous user is not It is the same fault problem, so the fault level of the shared device needs to be judged again to determine whether the shared device has a new fault during the subsequent use, so that the shared device that has experienced a relatively low degree of failure can be The faults that occur during the subsequent use are further tracked and updated in time when new faults occur, which is convenient for maintenance personnel to know in time.

Further, the method further includes: performing statistical analysis according to the received maintenance request information every predetermined time interval, obtaining a frequency of occurrence of failure of each shared device, and determining the shared device according to the frequency of occurrence of the failure. The quality index is saved and downloaded by the background monitoring terminal.

In the foregoing embodiment, by performing statistical analysis on the maintenance request information of the shared device, the frequency of occurrence of the failure of each shared device is obtained, and the quality index of the shared device is determined according to the frequency of occurrence of the failure, thereby facilitating the background management personnel. Evaluate the quality of the shared device and serve as an important basis for shared device delivery.

Further, the method further includes: after the repair is completed, receiving fault feedback information sent by the preset maintenance terminal, and determining, according to the fault feedback information, whether the repair request information is accurate, and if the maintenance request information is accurate, Then, the user who sent the repair request information is randomly sent a reward, otherwise, no processing is performed.

In the above embodiment, the maintenance personnel determines whether the repair request information uploaded by the user is accurate by the fault feedback information sent by the preset maintenance terminal, and randomly sends a reward to the user who sends the repair request information when the repair request information is accurate. Users are encouraged to promptly repair the faulty shared device and improve the enthusiasm of the user, so that the shared device in the fault state is discovered and repaired in time.

In a second aspect, the present invention provides a shared device fault repairing apparatus, the apparatus comprising: a receiving unit, configured to receive maintenance request information, where the repair request information includes shared device basic information, shared device location information, and fault picture information; a processing unit, configured to analyze, according to the maintenance request information, a fault level of the shared device, and generate notification information according to the fault level, where the notification information includes the repair request information and a fault level; and a sending unit, configured to The notification information is sent to the preset service terminal.

The shared device fault repairing apparatus of the embodiment of the present invention receives the repair request information uploaded by the user through the receiving unit, analyzes the fault level of the shared device according to the repair request information, and generates notification information according to the fault level to be sent to the preset. The maintenance terminal facilitates the maintenance personnel to perform maintenance according to the notification information. On the one hand, the maintenance efficiency of the maintenance personnel is improved, and on the other hand, the utilization rate of the shared equipment is also improved, and the resources are utilized to the maximum extent.

Further, the processing unit is further configured to: when the fault level of the shared device is less than a preset fault level threshold, if the repair request information of the shared device is received again, the second request is determined according to the repair request message received again. If the fault level of the shared device is inconsistent, the higher of the two fault levels is taken as the fault level of the shared device, and the fault level and the repair request information received again are updated. The subsequent notification information is sent to the preset service terminal through the sending unit.

In the above embodiment, when the fault level of the shared device is less than a preset fault level threshold, It indicates that the fault of the shared device is lighter according to the first maintenance request message, and subsequent users can still use it. If the subsequent user continues to send the repair request information, it may be the same fault problem as the previous user feedback, so the fault level of the shared device is judged again by the processing unit to determine that the shared device is in the follow-up Whether there is a new fault during the use process, which can further track the faults that occur in the subsequent use of the shared equipment that has been less faulty, and update it in time when new faults occur, so that the maintenance personnel can know in time. .

Further, the device further includes a statistical unit, configured to perform statistical analysis according to the received maintenance request information every preset time interval, and obtain a frequency of occurrence of failure of each shared device, and determine according to the frequency of occurrence of the failure. The quality index of the shared device is saved and saved for the background monitoring terminal to download

In the above embodiment, the statistical unit analyzes the maintenance request information of the shared device, and obtains the frequency of occurrence of each shared device, and determines the quality index of the shared device according to the frequency of the failure. It is convenient for the background manager to evaluate the quality of the shared device and serve as an important basis for sharing the device.

Further, the device further includes a feedback unit, configured to receive fault feedback information after the repair is completed, and determine, according to the fault feedback information, whether the repair request information is accurate, and if the repair request information is accurate, then send to the sending station The user who describes the repair request information randomly sends the reward, otherwise, no processing is done.

In the above embodiment, the feedback unit determines whether the repair request information uploaded by the user is accurate by the fault feedback information sent by the maintenance personnel, and randomly sends a reward to the user who sends the repair request information when the repair request information is accurate, and encourages the user. Timely warranty for the failed shared device, improve the user's enthusiasm, so that the shared device in the fault state is discovered and repaired in time.

The advantages of the additional aspects of the invention will be set forth in part in the description which follows.

DRAWINGS

FIG. 1 is a schematic flowchart of a fault diagnosis method for a shared device according to an embodiment of the present invention;

FIG. 2 is a schematic flowchart of a shared device fault warranty method according to another embodiment of the present invention; FIG.

FIG. 3 is a schematic flowchart of a fault diagnosis method for a shared device according to another embodiment of the present invention; FIG.

FIG. 4 is a schematic flowchart of a shared device fault warranty method according to another embodiment of the present invention; FIG.

FIG. 5 is a schematic flowchart of a fault diagnosis method for a shared device according to another embodiment of the present invention; FIG.

6 is a structural diagram of a shared device fault warranty system according to an embodiment of the present invention;

FIG. 7 is a schematic structural diagram of a shared device failure warranty device according to an embodiment of the present invention; FIG.

FIG. 8 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention; FIG.

FIG. 9 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention; FIG.

FIG. 10 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention; FIG.

FIG. 11 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention; FIG.

FIG. 12 is a schematic structural diagram of a shared device failure guarantee device according to another embodiment of the present invention; FIG.

FIG. 13 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention; FIG.

FIG. 14 is a structural diagram of a shared device fault warranty system according to another embodiment of the present invention; FIG.

FIG. 15 is a schematic structural diagram of a shared device failure warranty device according to another embodiment of the present invention.

Detailed ways

In the following description, for purposes of explanation and description, reference However, it will be apparent to those skilled in the art that the present invention may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, circuits, and methods are omitted so as not to obscure the description of the invention.

In the present invention, the shared device may be an intuitively recognizable product such as a shared bicycle or a shared car, and may be other products, not limited to shared bicycles and shared cars, unless otherwise specified. Kind.

FIG. 1 is a schematic flowchart of a method for repairing a fault of a shared device according to an embodiment of the present invention. The execution body put as shown in FIG. 1 may be a server, and the method includes:

S110. Receive maintenance request information, where the maintenance request information includes shared device basic information, shared device location information, and fault picture information.

It should be noted that the repair request information received here is sent by the user through the user terminal. If the shared device fails during the process of using the shared device, the user can send the repair request information through the user terminal, and the background management personnel are timely. Understand the status information, location information, and fault picture information of the shared device, so that the failed shared device can be processed in time.

The basic information of the shared device includes the shared device model, the shared device number, the shared device factory date, and the shared device color information. The basic information is associated with each other and is preset in the factory when the shared device is shipped. It can be set on the shared device in the form of a two-dimensional code. When the user sends the repair request information, the user only needs to scan the two-dimensional code to complete the basic information acquisition of the shared device. Of course, these basic information can also be used in other ways, and there is no limit here.

In addition, in practice, the maintenance request information may further include an auxiliary text description, and is sent by the user through the user terminal, so that the background identifies the fault category and the fault level of the shared device according to the auxiliary text description.

S120. Analyze a fault level of the shared device according to the maintenance request information, and send notification information according to the fault level to a preset service terminal, where the notification information includes the maintenance request information and a fault level.

Here, the fault level of the shared device is analyzed according to the repair request information sent by the user, so that the fault degree of the shared device can be accurately identified, so that the maintenance personnel can identify and reasonably arrange the maintenance task, so that all the faulty shared devices are made. Efficient maintenance is available to maximize the use of resources.

In addition, the notification information is generated according to the fault level and sent to the preset service terminal, so that the repairer According to the preset maintenance terminal, the member can accurately know the maintenance request information of the shared device and the corresponding fault level in the vicinity, so that the maintenance task can be arranged reasonably, the maintenance efficiency is improved, and all the faults are caused as soon as possible. The shared device returns to a normal state.

The fault repairing method of the shared device of the present invention analyzes the fault level of the shared device by the received repair request information, and generates notification information according to the fault level to be sent to the preset service terminal, so as to facilitate the guidance of the maintenance personnel according to the notification information. Maintenance is carried out to improve the maintenance efficiency of maintenance personnel. On the other hand, it also improves the utilization rate of shared equipment and maximizes the utilization of resources.

Preferably, as an embodiment of the present invention, as shown in FIG. 2, in this embodiment, analyzing the fault level of the shared device according to the maintenance request information includes:

S210: Perform image processing on the fault picture information, identify the contour information, compare the contour information with the pre-stored shared device contour information, and identify the fault location, and determine according to the fault category to which the fault location belongs. The fault category of the shared device;

In the present invention, the fault category is set in advance according to the attributes of the shared device. For example, comparing the contour information with the pre-stored shared device profile information to identify that the fault of the shared device occurs at the A site, and a corresponding type of fault usually occurs, and the profile information is compared with the pre-stored shared device profile information. A fault that identifies the shared device occurs in the B site, and a corresponding type of fault usually occurs. Therefore, according to the fault picture information, it may be preliminarily determined which one of the preset fault types is the fault that occurs in the shared device. For example, in the case of a shared bicycle, if the chain fails, the corresponding fault category is a chain fault, which facilitates further fault level judgment according to the chain fault, so that the fault category of the shared device can be initially determined.

It should be noted that the fault picture information herein may include multiple pieces, for example, one of which is related to picture information at A on the shared device, and the other is about picture information at B on the shared device, so there may be a basis. Two or more fault picture information correspond to two or more fault types, but this does not affect the judgment of the fault level, and can be explained by the following steps S220 and S230.

S220: Compare the fault picture information with preset standard picture information of the fault location, identify a degree of deformation of the fault location, and calculate a fault of the shared device according to the degree of deformation and a fault weight coefficient of the corresponding fault location. Degree value

For a certain fault picture information, a preset standard picture information corresponding to the corresponding part may be found in the pre-stored database, and the fault picture information is compared with the preset standard picture information of the fault part to identify The degree of deformation of the fault location, and calculating the fault degree value of the shared device according to the degree of deformation; thus, the degree of abnormality of the portion corresponding to the fault picture information can be accurately known.

As indicated in the above step S210, when the fault picture information may include a plurality of pieces, there may be two or more types of faults according to two or more fault picture information, and thus in two Or the fault type of the above, according to the method of step S220, two or more fault degree values may be obtained, and only the largest one of all fault degree values needs to be taken as the subsequent step S230. The basis for judging the fault level can be used, so that the fault degree of the shared device can be best reflected.

Of course, the fault weight coefficient of different parts is different. For example, if the fault type is a chain fault, the fault weight coefficient is large, and the shared bicycle cannot be used normally because the chain fails.

S230. Determine a fault level corresponding to the fault category according to the level range to which the fault degree value belongs.

Since the fault level and the corresponding fault degree value range have been set in advance, for any of the fault degree values, the fault level to which it belongs can be found, thereby serving as a direct basis for the fault level.

It should be noted that, in practice, the division of the fault level may select the unused precision according to actual needs, and adjust the range of each level, which are all within the protection scope of the present invention.

Preferably, as an embodiment of the present invention, as shown in FIG. 3, in the embodiment, the notification information further includes maintenance sequence information, and generating maintenance sequence information according to the fault level specifically includes the following steps:

S130a, for shared devices with different fault levels: generating maintenance order information according to the level of the fault level from low to high; for sharing devices of the same fault level: respectively acquiring location information of the shared device and the preset service terminal, and calculating the shared device The distance between the preset maintenance terminals and the distances from small to large are generated to generate maintenance sequence information.

Here, the maintenance order of the shared devices of different levels may be determined directly according to the fault level of the shared device. In this embodiment, the fault levels are arranged in descending order, so that the shared devices with lower fault levels are compared. Quickly repair and return to normal state, as far as possible to make the shared device in normal use.

However, it should be pointed out here that, in practice, not all faulty devices are arranged in descending order according to the fault level, because the shared device with low fault degree has a failure, but does not affect the shared device. Normal use, or has a very small impact on normal use. In this case, in comparison, the shared device with a high fault level or even enough to affect normal use needs to be repaired in time, so for the faulty shared device , need to be handled in two cases:

The shared devices whose fault levels reach the preset fault level threshold are arranged in descending order according to the fault level; the shared devices whose fault levels are less than the preset fault level threshold are also arranged in descending order according to the fault level, and The shared device whose fault level reaches the preset fault level threshold takes precedence over the shared device arrangement whose fault level is less than the preset fault level threshold, so that all the failed shared devices can be restored as quickly as possible to enable The state used by the user.

Here, the threshold value for the preset failure level will be further explained below.

In particular, in practice, the preset service terminal is carried by the maintenance personnel, so that the distance between the shared device and the preset service terminal is the distance between the maintenance personnel and the shared device that is faulty. As the basis for the sequence of personnel maintenance.

Preferably, as an embodiment of the present invention, as shown in FIG. 4, in the embodiment, the method further includes

S130b, when determining that the fault level reaches the preset fault level threshold, sending the prompt information to the voice broadcast device of the shared device, or sending a control command to the shared device, where the control command carries the information of the to-be-controlled component, according to the control The instruction controls the pending component of the shared device to stop working to stop the user from continuing to use.

It should be noted that, here, the setting of the preset fault level threshold is based on whether the fault of the shared device has a significant impact on the normal use of the user. Taking the shared bicycle as an example, if the brake of the shared bicycle fails, it is determined that the fault has a significant impact on the normal use of the shared bicycle. The fault level reaches the preset fault level threshold, and the preset fault level threshold has two meanings: The fault level is equal to a preset fault level threshold or the fault level is greater than a preset fault level threshold.

By determining whether the fault level reaches a preset fault level threshold, it may be preliminarily determined whether the shared device that is faulty can be used normally, and if the fault level reaches a preset fault level threshold, indicating the fault degree of the shared device. The user has not been able to use it normally, and the user needs to stop using it to ensure the user's security and experience.

Specifically, the user can be prevented from continuing to use by controlling the controlled component of the shared device to stop working. For example, the shared bicycle can control the bicycle lock to be locked, and the shared car can control the start switch or the button to stop working to stop the user from continuing to use. Of course, other methods can also be used to assist the user to stop using, for example, issuing a voice alarm message to remind the user that the vehicle has failed and stops using.

Preferably, as an embodiment of the present invention, as shown in FIG. 5, on the basis of FIG. 3 or FIG. 4, the method further includes performing a correction process on the fault level, specifically including:

S140. When the fault level is less than the preset fault level threshold, collect the usage time of the shared device and the user, and if the average usage time of the user is less than the preset normal use time threshold, the fault level is raised to a preset fault. Level the threshold and stop the user from continuing to use it.

When the repair request information is received for the first time, and the fault level is less than the preset fault level threshold, it indicates that the fault degree of the shared device is light and does not affect the normal use of the user. At this point, subsequent users are temporarily allowed to continue using the shared device. However, the repair request information received for the first time may be inaccurate. For example, the faulty device has other faults at the same time, but the previous user did not find it in time, or the fault picture information sent by the previous user is unclear, etc., resulting in the fault level of the shared device. The judgment is inaccurate, which leads to a deviation in the judgment of the fault level. At this time, the usage time can be used later. Perform a preliminary fault level correction.

In this embodiment, by collecting the usage time of the shared device and the user, if the average usage time of the user is less than the preset normal usage time threshold, for example, the subsequent average user usage time is less than one minute, the sharing may be initially determined. The fault that occurs on the device has affected the normal use of the user. Therefore, the fault level needs to be raised to the preset fault level threshold, and the user is stopped from continuing to use to ensure user security and user experience.

Preferably, as an embodiment of the present invention, in the embodiment, the method further includes: if the fault level of the shared device is less than a preset fault level threshold, if the repair request information of the shared device is received again, And determining, according to the repair request message received again, the fault level of the shared device, and if the fault levels are inconsistent, the higher of the two fault levels is taken as the fault level of the shared device, and The fault level and the repair request information received again are sent to the preset service terminal as the updated notification information.

In the above embodiment, when the fault level of the shared device is less than the preset fault level threshold, it indicates that the fault degree of the shared device is lighter according to the first repair request message, and subsequent users can still use the fault. If the subsequent user continues to send the repair request information, it may be the same fault category as the previous user feedback, so the fault level of the shared device needs to be judged again to determine whether the shared device appears during subsequent use. A new fault can be further tracked for the faults that have occurred in the subsequent use of the shared equipment that has experienced less fault, and updated in time when new faults occur, so that maintenance personnel can know in time.

Of course, if the subsequent user continues to send the repair request information, it may be the same fault category as the previous user feedback. In this case, the fault level is judged according to the new repair request information. If the fault levels are consistent, the original fault remains. The fault level is unchanged. Otherwise, the higher of the two fault levels is taken as the fault level of the shared device according to the foregoing method, and the fault level and the repair request information received again are used as the updated notification. The information is sent to the preset service terminal.

Here, the preset fault level threshold may be specifically set and adjusted according to different sharing devices in practice.

Preferably, as an embodiment of the present invention, in the embodiment, the method further includes: performing statistical analysis according to the received maintenance request information every predetermined time interval, and obtaining a frequency of occurrence of failure of each shared device. And determining, according to the frequency of occurrence of the fault, the quality index of the shared device and saving, for the background monitoring terminal to download.

In the above embodiment, by performing statistical analysis on the maintenance request information of the shared device, the frequency of occurrence of the failure of each shared device is obtained, and the quality index of the shared device is determined according to the frequency of occurrence of the failure, thereby facilitating the background evaluation. Describe the quality of shared devices and serve as an important basis for sharing devices.

In practice, some shared devices have quality flaws at the factory, causing frequent failures. Performing statistical analysis on the maintenance request information of the shared device may initially determine the quality of the shared device.

In particular, it is necessary to exclude the situation that is considered to be damaged in practice, for example, the maintenance personnel obviously finds that it is intentionally vandalized during the actual maintenance process, which can mark the maintenance request information and mark the personnel in the statistics. The repair request information that destroys the information is eliminated to improve the accuracy of the statistical results.

Preferably, as an embodiment of the present invention, in the embodiment, the method further includes: after the repair is completed, receiving the fault feedback information sent by the preset maintenance terminal, and determining, according to the fault feedback information, Whether the maintenance request information is accurate, and if the maintenance request information is accurate, the user who sends the maintenance request information is randomly sent a reward; otherwise, no processing is performed.

In particular, the rewards may be presented in a variety of manners, such as being sent to the user in the form of random cash red packets, or may be sent to the user by means of coupons, etc., and are not listed here, nor are they limited.

The sharing device failure repairing method according to the embodiment of the present invention is described in detail above with reference to FIG. 1 to FIG. 5, and the shared device fault repairing apparatus according to the embodiment of the present invention is described in detail below with reference to FIGS. 6-15.

FIG. 6 is a structural diagram of a fault diagnosis system for a shared device according to an embodiment of the present invention. Specifically, as shown in FIG. 6, the system architecture includes at least: a user terminal, a maintenance terminal, an Internet of Things system, and a background monitoring platform.

Among them, the Internet of Things system includes IoT access devices, IoT interconnect devices, IoT security devices, and IoT application servers. The Internet of Things access device includes an Internet of Things remote access interface and an Internet of Things local access interface for establishing an external terminal and an Internet of Things service subsystem through the Internet of Things remote access interface and the Internet of Things local access interface. Connection. The Internet of Things interconnection device includes an Internet of Things interconnection interface for connecting with an Internet of Things access device, an IoT security device, an Internet of Things application server, and an internal terminal, respectively, for providing the Internet of Things connection through the Internet of Things interconnection interface. The interconnection of the device into the device and the IoT service subsystem.

This application document details the method flow performed by the IoT application server. In this embodiment, the Internet of Things application server is a background monitoring platform, that is, a shared device fault repairing device. FIG. 7 is a schematic structural diagram of a device for repairing a fault of a shared device according to an embodiment of the present invention. As shown in FIG. 7, the apparatus includes: a receiving unit, a processing unit, and a transmitting unit.

a receiving unit, configured to receive maintenance request information, where the maintenance request information includes shared device basic information, shared device location information, and fault picture information;

a processing unit, configured to analyze, according to the maintenance request information, a fault level of the shared device, and generate notification information according to the fault level, where the notification information includes the repair request information and a fault level;

And a sending unit, configured to send the notification information to the preset service terminal.

Sending the notification information to the preset service terminal, so that the maintenance personnel can accurately know the repair request information of the shared device and the corresponding fault level in the vicinity of the fault according to the preset service terminal, so that the maintenance personnel can compare Reasonably arrange maintenance tasks, improve maintenance efficiency, and return all failed shared devices to normal status as soon as possible.

The fault repairing device of the shared device of the present invention analyzes the fault level of the shared device by receiving the repair request information, and generates notification information according to the fault level to be sent to the preset service terminal, so as to facilitate the guidance of the maintenance personnel according to the notification information. Maintenance is carried out to improve the maintenance efficiency of maintenance personnel. On the other hand, it also improves the utilization rate of shared equipment and maximizes the utilization of resources.

Preferably, as an embodiment of the present invention, as shown in FIG. 8, in this embodiment, the processing unit includes a first processing subunit, a processing second subunit, and a third processing subunit.

a first processing subunit, configured to perform image processing on the fault picture information, identify contour information thereof, compare the contour information with pre-stored shared device contour information, and identify a fault location, according to the fault location The fault category to which it belongs determines the fault category of the shared device;

In the present invention, the fault category is set in advance according to the attributes of the shared device. For example, in the A part of the shared device, a corresponding type of fault usually occurs. In the B part of the shared device, a corresponding type of fault usually occurs. Therefore, according to the fault picture information, the total The fault that occurs in the device belongs to which of the preset fault types.

It should be noted that the fault picture information herein may include multiple pieces, for example, one of which is related to picture information at A on the shared device, and the other is about picture information at B on the shared device, so there may be a basis. Two or more fault picture information corresponds to two or more fault types, but this does not affect the judgment of the fault level.

a second processing sub-unit, configured to compare the fault picture information with preset standard picture information of the fault location, identify a degree of deformation of the fault location, and according to the degree of deformation and the fault weight of the corresponding fault location The coefficient calculates the fault degree value of the shared device;

As indicated above, when the fault picture information may include a plurality of pieces, there may be two or more types of faults corresponding to two or more fault picture information, and in two or more of the fault types, According to the processing by the second processing subunit, two or more fault degree values may be obtained. In this case, only the largest of all fault degree values needs to be taken as a basis for judging the fault level, so that the most It can reflect the degree of failure of the shared device.

And a third processing subunit, configured to determine a corresponding fault level in the fault category according to the level range to which the fault degree value belongs.

Preferably, as an embodiment of the present invention, as shown in FIG. 9, in the embodiment, the apparatus further includes a sequence unit, configured to generate maintenance sequence information according to the fault level, specifically: for different fault levels. Shared device: generates maintenance order information according to the level of fault level from low to high; for shared devices of the same fault level: respectively obtain location information of the shared device and the preset service terminal, and calculate between the shared device and the preset service terminal The distances are arranged in order of distance from small to large to generate maintenance sequence information.

Here, the maintenance order of the shared devices of different levels may be directly determined according to the fault level of the shared device. In this embodiment, the fault levels are arranged in descending order, so that A shared device with a lower degree of failure is quickly repaired and returned to a normal state, and the shared device is in a state of being able to be used as much as possible.

However, it should be pointed out here that, in practice, not all faulty devices are arranged in order of fault level from low to high, because the shared device with low fault level has a failure, but does not affect the shared device. Normal use, or has a very small impact on normal use. In this case, in comparison, the shared device with a high fault level or even enough to affect normal use needs to be repaired in time, so for a faulty shared device, Need to be handled in two cases:

Preferably, as an embodiment of the present invention, on the basis of the embodiment shown in FIG. 9, as shown in FIG. 10, in the embodiment, the apparatus further includes a determining unit, configured to determine that the fault level reaches a pre- When the fault level threshold is set, the prompt information is sent to the voice broadcast device of the shared device, or the control command is sent to the shared device, where the control command carries the information of the component to be controlled, and the control device controls the controlled component to stop according to the control command. Work to stop the user from continuing to use.

The determining, by the determining unit, whether the fault level reaches a preset fault level threshold, may initially determine whether the shared device that is faulty can be used normally, and if the fault level reaches a preset fault level threshold, the sharing is performed on the surface. The fault level of the device has reached the situation that the user cannot use it normally. It is necessary to stop the user from continuing to use and ensure the user's security and experience.

Preferably, as an embodiment of the present invention, on the basis of the embodiment shown in FIG. 10, as shown in FIG. As shown in the embodiment, the device further includes a correcting unit, configured to collect, after the fault level is less than a preset fault level threshold, a usage time of the user after the shared device, if the average user usage time is less than a preset The normal use time threshold increases the fault level to a preset fault level threshold and stops the user from continuing to use.

When the repair request information is received for the first time, and the fault level is less than the preset fault level threshold, it indicates that the fault degree of the shared device is light and does not affect the normal use of the user. At this point, subsequent users are temporarily allowed to continue using the shared device. However, the repair request information received for the first time may be inaccurate. For example, the faulty device has other faults at the same time, but the previous user did not find it in time, or the fault picture information sent by the previous user is unclear, etc., resulting in the fault level of the shared device. The judgment is inaccurate, which leads to a deviation in the judgment of the fault level. At this time, preliminary fault level correction can be performed by the subsequent use time.

In this embodiment, the correcting unit collects the usage time of the user by the shared device, and if the average usage time of the user is less than the preset normal use time threshold, for example, the subsequent average user usage time is less than one minute, It is determined that the fault of the shared device has affected the normal use of the user, so the fault level needs to be raised to a preset fault level threshold, and the user is stopped from continuing to use to ensure user security and user experience.

Preferably, as an embodiment of the present invention, on the basis of the embodiment shown in FIG. 11, as shown in FIG. 12, in the embodiment, the apparatus further includes an updating unit, when the fault is shared by the device. If the level is less than the preset fault level threshold, if the maintenance request information of the shared device is received again, the fault level of the shared device is determined twice according to the repair request message received again. The higher of the two failure levels is taken as the fault level of the shared device, and the fault level and the re-received repair request information are sent to the preset service terminal as the updated notification information.

Of course, if the subsequent user continues to send the repair request information, it is also possible to use a fault category with the previous user feedback. In this case, the fault level is judged according to the new repair request information. If the fault levels are consistent, the original The fault level is unchanged. Otherwise, the higher of the two fault levels is taken as the fault level of the shared device according to the foregoing method, and the fault level and the repair request information received again are used as the updated notification. The information is sent to the preset service terminal.

Preferably, as an embodiment of the present invention, on the basis of the embodiment shown in FIG. 12, as shown in FIG. 13, in the embodiment, the device further includes a statistical unit, which is configured to be used according to a preset time interval. The received maintenance request information is statistically analyzed, and the frequency of occurrence of failure of each shared device is obtained, and the quality index of the shared device is judged according to the frequency of occurrence of the failure and saved for download by the background monitoring terminal.

In practice, some shared devices have a quality defect at the factory, causing frequent failures. By statistically analyzing the maintenance request information of the shared device, it is possible to initially determine the quality of the shared device.

In particular, it is necessary to exclude the situation in which the actual damage is considered, for example, the maintenance personnel obviously find that it is intentionally damaged during the actual maintenance process, which can mark the maintenance request information and mark the personnel in the statistics. The repair request information that destroys the information is eliminated to improve the accuracy of the statistical results.

Preferably, as another embodiment of the present invention, as shown in FIG. 14, the background monitoring platform is further interconnected with a shared device manufacturer application server, after the statistical unit analyzes the quality result of the shared device, and The quality result obtained by the analysis is sent to the above-mentioned manufacturer application server, so that the manufacturer can timely improve the quality of the shared device.

Preferably, as another embodiment of the present invention, on the basis of the embodiment shown in FIG. 13, as shown in FIG. 15, the apparatus further includes a feedback unit for receiving the pre-requisite after the repair is completed. Determining fault feedback information sent by the maintenance terminal, and determining whether the maintenance request information is accurate according to the fault feedback information, and if the maintenance request information is accurate, randomly sending a reward to the user who sends the repair request information, otherwise, Do any processing.

The reader should understand that in the description of the present specification, the description with reference to the terms "one embodiment", "some embodiments", "example", "specific example", or "some examples" and the like means that the embodiment or example is incorporated. The specific features, structures, materials, or characteristics described are included in at least one embodiment or example of the invention. In the present specification, the schematic representation of the above terms is not necessarily directed to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in a suitable manner in any one or more embodiments or examples. In addition, various embodiments or examples described in the specification and features of various embodiments or examples may be combined and combined without departing from the scope of the invention.

A person skilled in the art can clearly understand that, for the convenience and brevity of the description, the specific working process of the device and the unit described above can refer to the corresponding process in the foregoing method embodiment, and details are not described herein again.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of cells is only a logical function division. In actual implementation, there may be another division manner. For example, multiple units or components may be combined or integrated. Go to another system, or some features can be ignored or not executed.

The units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the embodiments of the present invention.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.

An integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, can be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention contributes in essence or to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium. A number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the various embodiments of the present invention. The foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like. .

The above is only the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any equivalent modification or can be easily conceived by those skilled in the art within the technical scope of the present disclosure. Such modifications or substitutions are intended to be included within the scope of the present invention. Therefore, the scope of protection of the present invention should be determined by the scope of the claims.

Claims

A fault repairing method for a shared device, characterized in that the method comprises:

Receiving maintenance request information, the maintenance request information including shared device basic information, shared device location information, and fault picture information;

And analyzing the fault level of the shared device according to the repair request information, and sending the notification information according to the fault level to the preset service terminal, where the notification information includes the repair request information and a fault level.
The method for repairing a fault of a shared device according to claim 1, wherein analyzing the fault level of the shared device according to the repair request information comprises:

Performing image processing on the fault picture information, identifying contour information thereof, comparing the contour information with pre-stored shared device contour information, and identifying a fault location, and determining the sharing according to the fault category to which the fault location belongs The fault category of the device;

Comparing the fault picture information with preset standard picture information of the fault location, identifying a degree of deformation of the fault location, and calculating a fault degree value of the shared device according to the degree of deformation and a fault weight coefficient of the corresponding fault location ;

Determining a corresponding fault level in the fault category according to a level range to which the fault degree value belongs.
The shared device fault repairing method according to claim 2, wherein the notification information further includes maintenance order information, and the generating the maintenance order information according to the fault level comprises:

For shared devices with different fault levels: generate maintenance sequence information from low to high according to the level of fault;

For the shared device of the same fault level: respectively obtain the location information of the shared device and the preset repair terminal, calculate the distance between the shared device and the preset repair terminal, and arrange the repair order according to the distance from small to large. information.
The method for repairing a fault of a shared device according to any one of claims 1 to 3, wherein the method further comprises: when determining that the fault level reaches a preset fault level threshold, sending the signal to the voice broadcast device of the shared device And prompting the information, or sending a control instruction to the shared device, where the control instruction carries the information of the to-be-controlled component, and controls the to-be-controlled component of the shared device to stop working according to the control instruction, so as to stop the user from continuing to use.
The method for repairing a fault of a shared device according to claim 4, wherein the method further comprises: performing correction processing on the fault level, specifically comprising:

When the fault level is less than the preset fault level threshold, collecting the usage time of the shared device and the user, and if the average usage time of the user is less than the preset normal use time threshold, the fault level is raised to the preset fault level threshold. And stop the user from continuing to use.
A shared device fault repairing device, characterized in that the device comprises:

a receiving unit, configured to receive maintenance request information, where the maintenance request information includes shared device basic information, shared device location information, and fault picture information;

a processing unit, configured to analyze, according to the maintenance request information, a fault level of the shared device, and generate notification information according to the fault level, where the notification information includes the repair request information and a fault level;

And a sending unit, configured to send the notification information to the preset service terminal.
The shared device fault repairing apparatus according to claim 6, wherein the processing unit is specifically configured to:

Performing image processing on the fault picture information, identifying contour information thereof, comparing the contour information with pre-stored shared device contour information, and identifying a fault location, and determining the sharing according to the fault category to which the fault location belongs The fault category of the device;

Comparing the fault picture information with preset standard picture information of the fault location, identifying a degree of deformation of the fault location, and calculating a fault degree value of the shared device according to the degree of deformation and a fault weight coefficient of the corresponding fault location ;

Determining a corresponding fault level in the fault category according to a level range to which the fault degree value belongs.
The shared device fault repairing apparatus according to claim 7, wherein the notification information further includes maintenance order information, and the generating, by the processing unit, the repair order information according to the fault level comprises:

For shared devices with different fault levels: generate maintenance order information according to the level of fault level from high to low;

For the shared device of the same fault level: obtain the location information of the shared device, calculate the distance between the shared device and the designated maintenance personnel, and arrange the maintenance order information according to the distance from the smallest to the largest.
The device for repairing the fault of the shared device according to any one of claims 6 to 8, wherein the processing unit is further configured to: when the fault level reaches a preset fault level threshold, the voice broadcast device is transmitted to the shared device. Sending the prompt information, or sending a control command to the shared device, where the control command carries the information of the component to be controlled, and controls the component to be controlled of the shared device to stop working according to the control command, so as to stop the user from continuing to use.
The device for repairing a fault of a shared device according to claim 9, wherein the device further comprises a correction unit for performing a correction process on the fault level, specifically for:

When the fault level does not reach the preset fault level threshold, the usage time of the user of the shared device is collected, and if the average usage time of the user is less than the preset normal use time threshold, the fault level is raised to a preset fault level. Threshold and stop the user from continuing to use.