WO2018231208A1 - Improving interaction with electronic chat interfaces - Google Patents

Improving interaction with electronic chat interfaces Download PDF

Info

Publication number
WO2018231208A1
WO2018231208A1 PCT/US2017/037258 US2017037258W WO2018231208A1 WO 2018231208 A1 WO2018231208 A1 WO 2018231208A1 US 2017037258 W US2017037258 W US 2017037258W WO 2018231208 A1 WO2018231208 A1 WO 2018231208A1
Authority
WO
WIPO (PCT)
Prior art keywords
content provider
session
web resource
chat
user
Prior art date
Application number
PCT/US2017/037258
Other languages
English (en)
French (fr)
Inventor
Sriram Bhargav KARNATI
Varun Soundararajan
Original Assignee
Google Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Google Llc filed Critical Google Llc
Priority to KR1020197022765A priority Critical patent/KR102291621B1/ko
Priority to PCT/US2017/037258 priority patent/WO2018231208A1/en
Priority to EP17731790.6A priority patent/EP3559825A1/en
Priority to CN202310981643.8A priority patent/CN117131255A/zh
Priority to CN201780084780.4A priority patent/CN110268400B/zh
Priority to JP2019540576A priority patent/JP6855584B2/ja
Priority to KR1020217025717A priority patent/KR102390939B1/ko
Publication of WO2018231208A1 publication Critical patent/WO2018231208A1/en
Priority to JP2021038250A priority patent/JP7124151B2/ja
Priority to JP2022128163A priority patent/JP7459185B2/ja

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation or dialogue systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/951—Indexing; Web crawling techniques
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3343—Query execution using phonetics
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Definitions

  • the live assistance is provided by a human
  • the user accesses the chat session through a network- connected device.
  • the network-connected device can be a mobile device.
  • the network- connected device can be a desktop device. In some implementations, the network-connected device does not have a screen.
  • the system improves the functioning of a computer related technology, chat interfaces, as users are able to connect and communicate with content providers without experiencing frustration when searching for messaging functionality within each content provider's page or when disconnected from the content provider.
  • the gateway system improves the functioning of a computer related technology by providing the ability to scale chat functionality to multiple content providers without requiring strict integration.
  • the system allows content providers to maintain some individuality and control over respective chat interfaces.
  • the system's ability to conduct chat conversations without the use of a screen allows for hands-free communication, reducing burden on the user.
  • the system is able to post-process a chat to perform further actions with integrated applications.

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • Computational Linguistics (AREA)
  • Human Computer Interaction (AREA)
  • Software Systems (AREA)
  • Mathematical Physics (AREA)
  • Health & Medical Sciences (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Artificial Intelligence (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
PCT/US2017/037258 2017-06-13 2017-06-13 Improving interaction with electronic chat interfaces WO2018231208A1 (en)

Priority Applications (9)

Application Number Priority Date Filing Date Title
KR1020197022765A KR102291621B1 (ko) 2017-06-13 2017-06-13 전자 채팅 인터페이스들과의 인터렉션 개선
PCT/US2017/037258 WO2018231208A1 (en) 2017-06-13 2017-06-13 Improving interaction with electronic chat interfaces
EP17731790.6A EP3559825A1 (en) 2017-06-13 2017-06-13 Improving interaction with electronic chat interfaces
CN202310981643.8A CN117131255A (zh) 2017-06-13 2017-06-13 改进与电子聊天界面的交互
CN201780084780.4A CN110268400B (zh) 2017-06-13 2017-06-13 改进与电子聊天界面的交互
JP2019540576A JP6855584B2 (ja) 2017-06-13 2017-06-13 電子チャットインタフェースとの対話の改善
KR1020217025717A KR102390939B1 (ko) 2017-06-13 2017-06-13 전자 채팅 인터페이스들과의 인터렉션 개선
JP2021038250A JP7124151B2 (ja) 2017-06-13 2021-03-10 電子チャットインタフェースとの対話の改善
JP2022128163A JP7459185B2 (ja) 2017-06-13 2022-08-10 電子チャットインタフェースとの対話の改善

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US2017/037258 WO2018231208A1 (en) 2017-06-13 2017-06-13 Improving interaction with electronic chat interfaces

Publications (1)

Publication Number Publication Date
WO2018231208A1 true WO2018231208A1 (en) 2018-12-20

Family

ID=59091678

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2017/037258 WO2018231208A1 (en) 2017-06-13 2017-06-13 Improving interaction with electronic chat interfaces

Country Status (5)

Country Link
EP (1) EP3559825A1 (ko)
JP (3) JP6855584B2 (ko)
KR (2) KR102291621B1 (ko)
CN (2) CN117131255A (ko)
WO (1) WO2018231208A1 (ko)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN115811622A (zh) * 2021-09-15 2023-03-17 花瓣云科技有限公司 一种直播互动方法、电子设备及系统

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US11165734B1 (en) * 2020-06-10 2021-11-02 Snap Inc. Messaging system share-to-chat
CN113010074A (zh) * 2021-04-22 2021-06-22 海信电子科技（深圳）有限公司 一种网页视频Video控制栏显示方法及显示设备

Citations (1)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN115811622A (zh) * 2021-09-15 2023-03-17 花瓣云科技有限公司 一种直播互动方法、电子设备及系统

Also Published As

Publication number Publication date
CN117131255A (zh) 2023-11-28
JP7459185B2 (ja) 2024-04-01
CN110268400B (zh) 2023-08-15
CN110268400A (zh) 2019-09-20
KR102390939B1 (ko) 2022-04-26
JP2020518039A (ja) 2020-06-18
KR20190099072A (ko) 2019-08-23
KR102291621B1 (ko) 2021-08-19
JP2021099862A (ja) 2021-07-01
JP6855584B2 (ja) 2021-04-07
JP7124151B2 (ja) 2022-08-23
JP2022166160A (ja) 2022-11-01
KR20210102503A (ko) 2021-08-19
EP3559825A1 (en) 2019-10-30

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