WO2018201980A1 - 保单服务任务分配方法、装置、计算机设备和存储设备 - Google Patents

保单服务任务分配方法、装置、计算机设备和存储设备 Download PDF

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WO2018201980A1
WO2018201980A1 PCT/CN2018/084768 CN2018084768W WO2018201980A1 WO 2018201980 A1 WO2018201980 A1 WO 2018201980A1 CN 2018084768 W CN2018084768 W CN 2018084768W WO 2018201980 A1 WO2018201980 A1 WO 2018201980A1
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address
policy
keyword
high frequency
split
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French (fr)
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陈济棠
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance

Definitions

  • the application relates to a policy service task allocation method, device, computer device and storage device.
  • a policy service task assignment method In accordance with various embodiments disclosed herein, a policy service task assignment method, apparatus, computer device, and storage storage device are provided.
  • a method for assigning a policy service task comprising:
  • the policy service task is assigned to the terminal to which the determined policy attendant account is logged in.
  • a policy service task distribution device comprising:
  • a task acquisition module configured to obtain a policy service task
  • An information extraction module configured to extract policy address information in the policy service task
  • An address word identification module configured to identify the high frequency address word in the extracted policy address information according to the high frequency address lexicon
  • An address word deleting module configured to delete the identified high frequency address word from the extracted policy address information to obtain a location address word
  • a location obtaining module configured to locate in the electronic map according to the positioning address word, and obtain a positioning location
  • An account determination module configured to determine a policy attendant account corresponding to a geographic scope of the service to which the location location belongs
  • a task assignment module configured to allocate the policy service task to a terminal that is logged in by the determined policy clerk account.
  • a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps:
  • the policy service task is assigned to the terminal to which the determined policy attendant account is logged in.
  • One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps:
  • the policy service task is assigned to the terminal to which the determined policy attendant account is logged in.
  • FIG. 1 is an application environment diagram of a policy service task allocation method in accordance with one or more embodiments
  • FIG. 2 is a block diagram of a server in a policy service task distribution system in accordance with one or more embodiments
  • FIG. 3 is a schematic flow chart of a policy service task allocation method according to one or more embodiments.
  • FIG. 4 is a flow diagram showing the steps of generating a high frequency address lexicon in accordance with one or more embodiments
  • FIG. 5 is a flow diagram showing the steps of updating an address keyword in accordance with one or more embodiments
  • FIG. 6 is a block diagram of a policy service task allocation device in accordance with one or more embodiments.
  • Figure 7 is a block diagram of a policy service task assignment device in another embodiment.
  • FIG. 1 is an application environment diagram of a policy service task allocation method in an embodiment.
  • the policy service task assignment method is applied to a policy service task assignment system.
  • the policy service task distribution system includes a terminal 110 and a server 120, and the terminal 110 is connected to the server 120 through a network.
  • the terminal 110 may be a fixed terminal or a mobile terminal, and the fixed terminal may specifically be at least one of a printer, a scanner, and a monitor, and the mobile terminal may specifically be at least one of a tablet computer, a smart phone, a personal data assistant, and a digital camera.
  • the server 120 may be a server cluster composed of a plurality of servers after a single server.
  • FIG. 2 is a schematic diagram showing the internal structure of the server 120 in the policy service task allocation system of FIG. 1 in an embodiment.
  • the server 120 includes a processor, memory, and network interface connected by a system bus.
  • the processor of server 120 is used to provide computing and control capabilities to support the operation of the entire server 120, the memory for storing data, code instructions, etc., and the network interface for network communication with terminal 110.
  • At least one computer executable instruction is stored on the memory, and the computer executable instructions are executable by the processor to implement the policy service task allocation method applicable to the server 120 provided in the embodiment of the present application.
  • the memory may include a non-volatile storage medium such as a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).
  • a non-volatile storage medium such as a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).
  • the memory includes a non-volatile storage medium and an internal memory; the non-volatile storage medium stores an operating system, a database, and computer executable instructions, and the database stores various policy data, the computer The executable instructions are executable by the processor to implement the policy service task assignment method described above; the internal memory provides a cached operating environment for operating systems and computer executable instructions in the non-volatile storage medium.
  • a policy service task allocation method is provided, and the method specifically includes the following content:
  • the server 120 obtains a policy from the database, extracts policy information from the policy, and creates a policy service task according to the extracted policy information.
  • the policy information includes policy address information, and insurance information including at least one of the name of the applicant, the contact information, the type of insurance, and the amount of insurance.
  • the server 120 receives the policy service task sent by the terminal 110.
  • the server 120 parses the policy service task, and parses the policy address information in the policy service task by parsing.
  • the policy address information may specifically be the detailed address information filled in by the policyholder in the policy.
  • the detailed address information may include at least one of a province, autonomous region, city, alliance, district, county, state, town, township, Sumu, village, Yancha, street, building number, unit number, floor number, and house number. . For example, Room 401, Unit 4, Building 3, a certain district of a certain street in Nanshan District, Shenzhen, Guangdong province.
  • the database of the server 120 is provided with a high-frequency address vocabulary, and the high-frequency address vocabulary stores address words whose number of occurrences in the policy address information or the occurrence ratio exceeds a certain threshold.
  • the server 120 splits the extracted policy address information to obtain an address word, and matches the high frequency address word in the high frequency address lexicon with the split address word, and the matched address word is a high frequency address word.
  • the matched address word is the high frequency address word identified by the server 120 in the extracted policy address information.
  • the server 120 deletes the identified high frequency address word from the extracted policy address information, and extracts the remaining policy address information.
  • the address word is used as the location address word.
  • the server 120 deletes the identified high frequency address word in the address word obtained by splitting the extracted policy address information, so that the remaining address words in the obtained address word are the positioning address. word.
  • S310 Perform positioning in the electronic map according to the location address word, and obtain a positioning location.
  • the server 120 calls the electronic map, inputs the location address word into the electronic map for positioning, and obtains the positioning position of the positioning address in the electronic map after the positioning.
  • the location is latitude and longitude information.
  • the server 120 acquires a service address range corresponding to each policy task member account in the electronic map, compares the location location with a service address range corresponding to each policy task manager account, and compares the service address range to which the query location location belongs to determine the query.
  • the policy attendant account corresponding to the service address range.
  • the service address range is represented by latitude and longitude information.
  • the server 120 queries the terminal address of the terminal 110 that is logged in by the determined policy clerk account, and sends the policy service task to the terminal 110 that is logged in to the determined policy clerk account according to the queried terminal address to perform the policy service task. Assigned to the policy clerk corresponding to the identified policy clerk account.
  • the policy address information in the policy service task is extracted, the high-frequency address word in the policy address information is deleted, the location address word is obtained, and the obtained location address word is located in the electronic map to obtain the location location, and the policy is excluded.
  • the interference of the high-frequency address words in the address information to the recorded positioning in the electronic map improves the accuracy of positioning in the electronic map according to the address information on the policy. Determining the policy attendant account corresponding to the geographical scope of the service to which the location is located, and assigning the service task to the terminal to which the policyant account is logged in, thereby improving the accuracy of assigning the policy service task according to the policy address information.
  • the method before S302, the method further includes the step of generating a high frequency address vocabulary, and the step specifically includes the following content:
  • the server 120 traverses the policy address information in the policy address library, splits each policy address information, obtains the corresponding address keyword by splitting, and obtains the split corresponding to all policy address information in the policy address library. Address keyword.
  • S402 specifically includes the step of selecting a split result, where the step specifically includes the following: for each policy address information in the policy address library, splitting the policy address information according to the address keyword database A plurality of splitting results; counting the number of address keywords corresponding to the various splitting results; and obtaining the address keywords in the splitting result corresponding to the minimum number of address keywords.
  • an address keyword library is set in the database of the server 120, and an address keyword is stored in the address keyword library.
  • the server 120 matches the address keyword in the address vocabulary with the policy address information, and obtains multiple split results of the policy address information by matching, and the address keywords included in different split results are different.
  • the server 120 counts the number of address keywords in each split result to obtain the number of address keywords, selects the split result corresponding to the minimum number of address keywords, and obtains the address keyword in the selected split result.
  • the address keyword library stores “Dongguan City”, “Dongguan”, “City”, “Shilong Town”, “Shilong” and “Town”.
  • the split result 1 is “Dongguan”, “City”, “Shilong”, “Town”
  • the result of the split 2 is “Dongguan City” and “Shilong Town”.
  • the number of address keywords in the split result 1 is "4"
  • the number of address keywords in the split result 2 is "2”
  • the split result corresponding to the minimum address keyword number is selected, that is, the split result 2 is selected, and the result is obtained.
  • S402 specifically includes the step of splitting the policy address information according to the split flag, and the step specifically includes: sending each policy address information in the policy address library to the address splitter account.
  • the terminal displays the policy address information in the terminal registered by the address splitter account; receives the policy address information added by the terminal registered by the address splitter account and adds the split mark; and the policy address information according to the split mark Split to get the address keyword.
  • the server 120 extracts the policy address information from the address library on the policy in order, and queries the terminal address of the terminal that is logged in by the address splitter account, and sends the extracted policy address information to the address according to the queried terminal address.
  • the terminal logged in with the address splitter account displays the policy address information displayed on the display screen, and the address splitter adds a split mark to the displayed policy address information through the input device of the terminal.
  • the split is marked as a marker that marks the split location of the policy address information.
  • the terminal logged in with the address splitter account transmits the policy address information to which the split flag is added to the server 120.
  • the server 120 receives the policy address information added with the split mark, obtains the mark position of the split mark in the policy address information, and splits the policy address information according to the obtained mark position to obtain the address keyword.
  • the server 120 obtains the address keywords obtained by splitting all the policy address information in the policy address library, and stores the obtained address keywords into each node of the dictionary number to construct a dictionary tree.
  • the server 120 searches for the address keyword corresponding to each policy address information in the constructed dictionary tree, and counts the address key in each node of the dictionary tree. The number of times the word was searched.
  • the server 120 compares the counted number of times of each address keyword counted with the preset number of times, and extracts an address keyword whose search count exceeds a preset number of times, and extracts the address keyword as a high frequency address word.
  • the server 120 queries the high frequency address lexicon whether there is a determined high frequency address word, and if so, discards the determined high frequency address word; if not, stores the determined high frequency address word to the high frequency address Thesaurus.
  • the policy address information in the policy address library is split to obtain an address keyword, a dictionary tree is constructed according to the address keywords obtained by the splitting, and the number of times of searching for each address keyword is counted by using the dictionary tree, thereby shortening the number of statistical search times. The time spent increases the statistical efficiency of the number of searches.
  • the high frequency address words determined according to the statistical search times in the address keywords are stored in the high frequency address lexicon, which improves the accuracy of the high frequency address vocabulary in the high frequency address lexicon.
  • S306 specifically includes the step of updating an address keyword, and the step specifically includes the following:
  • the server 120 may use the word segmentation algorithm to split the extracted policy address information, and obtain the address keyword by splitting.
  • the word segmentation algorithm may specifically be at least one of a forward maximum matching algorithm, an inverse maximum matching algorithm, a minimum segmentation algorithm, and a bidirectional maximum matching algorithm.
  • S504 Query an address keyword that satisfies the condition of adding a preset suffix in the address keyword obtained by the splitting.
  • the server 120 is to add a suffix keyword library, and the suffix keyword library stores a suffix keyword to be added with a suffix.
  • the server 120 extracts an address keyword that does not carry the preset suffix word in the address keyword obtained by the splitting, and queries whether the extracted address keyword exists in the suffix keyword library to be added, and if so, the extracted address key
  • the word is an address keyword that satisfies the condition of adding a preset suffix; if it does not exist, the extracted address keyword is an address keyword that does not satisfy the condition of adding a preset suffix.
  • the server 120 extracts the split address keywords in order, queries the policy address information including the extracted address keywords in the policy address database, and counts the first information strip of the queried policy address information. The number, the number of the second information of the policy address information of the preset suffix after the extracted address keyword is counted, and the number of the first information is divided by the number of the second information to obtain the added proportion of the preset suffix. The server 120 compares the added ratio with the added preset ratio. If the added ratio is higher than the added preset ratio, the extracted address keyword is an address keyword that satisfies the condition of adding the preset suffix.
  • the address keyword obtained by the split includes "Shenzhen"
  • the server 120 queries the policy address database for the policy address information including the word “Shenzhen”, and counts the first information number of the policy address information that is queried.
  • the server 120 determines, in the queried policy address information, the second number of information of the policy address information of the address keyword “Shenzhen City” including the preset suffix, and divides the number of the first information by the number of the second information.
  • Proportion if the addition ratio is higher than the added preset ratio, it is determined that "Shenzhen” is the address keyword that satisfies the condition of adding the preset suffix, the default suffix "City” is added for "Shenzhen", and "Shenzhen” is modified to "Shenzhen".
  • the preset ratio can be 80%. When the total number of policy address information including the address keyword “Shenzhen” is more than 80% of the policy address information, “Shenzhen” has a preset suffix “City”, then “Shenzhen” "Address keywords to satisfy the condition of adding preset suffixes.”
  • the preset suffix corresponding to the suffix keyword to be added may also be stored in the suffix keyword library.
  • the server 120 obtains a preset suffix corresponding to the queried address keyword in the suffix keyword library to be added, and adds a preset suffix to the queried address keyword to update the split address keyword.
  • the server 120 queries, in the updated address keyword, whether there is a high frequency address word in the high frequency address vocabulary, and if so, the queried address keyword is the identified high frequency address word.
  • the non-standard address keywords that do not carry the preset suffix words are standardized, and the non-standard address keywords that should be added with the preset suffix words are modified into standard address keywords, thereby improving the processing policy address.
  • the accuracy of the information is standardized, and the non-standard address keywords that should be added with the preset suffix words are modified into standard address keywords, thereby improving the processing policy address.
  • FIGS. 3-5 are sequentially displayed as indicated by the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in FIGS. 3-5 may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be executed at different times, these sub-steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.
  • a policy service task distribution device 600 is provided.
  • the device specifically includes: a task acquisition module 602, an information extraction module 604, an address word recognition module 606, and an address word deletion module 608.
  • the task obtaining module 602 is configured to obtain a policy service task.
  • the information extraction module 604 is configured to extract policy address information in the policy service task.
  • the address word identification module 606 is configured to identify the high frequency address word in the extracted policy address information according to the high frequency address lexicon.
  • the address word deletion module 608 is configured to delete the identified high frequency address word from the extracted policy address information to obtain a location address word.
  • the location obtaining module 610 is configured to perform positioning in the electronic map according to the location address word, and obtain the location location.
  • the account determination module 612 is configured to determine a policy attendant account corresponding to the geographic scope of the service to which the location location belongs.
  • the task assignment module 614 is configured to allocate the policy service task to the terminal to which the determined policy operator account is logged in.
  • the policy address information in the policy service task is extracted, the high-frequency address word in the policy address information is deleted, the location address word is obtained, and the obtained location address word is located in the electronic map to obtain the location location, and the policy is excluded.
  • the interference of the high-frequency address words in the address information to the recorded positioning in the electronic map improves the accuracy of positioning in the electronic map according to the address information on the policy. Determining the policy attendant account corresponding to the geographical scope of the service to which the location is located, and assigning the service task to the terminal to which the policyant account is logged in, thereby improving the accuracy of assigning the policy service task according to the policy address information.
  • the policy service task distribution device 600 further includes: an information splitting module 616, a dictionary tree building module 618, a number counting module 620, an address word determining module 622, and an address word storage module. 624.
  • the information splitting module 616 is configured to split the policy address information in the policy address library to obtain an address keyword.
  • the dictionary tree construction module 618 is configured to construct a dictionary tree according to the address keywords obtained by the splitting.
  • the number statistics module 620 is configured to use the dictionary tree to count the number of times of searching for each address keyword.
  • the address word determining module 622 is configured to determine a high frequency address word according to the number of times of searching for each address keyword.
  • the address word storage module 624 is configured to store the determined high frequency address word to the high frequency address library.
  • the information splitting module 616 is further configured to split the policy address information according to the address keyword database for each policy address information in the policy address library to obtain multiple split results; The number of address keywords corresponding to the result of the score; the address keyword in the split result corresponding to the number of the smallest address keywords.
  • the information splitting module 616 is further configured to send each policy address information in the policy address library to the terminal registered with the address splitter account to display the policy address information in the address splitter account.
  • the terminal that is logged in receives the policy address information added by the terminal registered with the address splitter account and adds the split mark; and splits the policy address information according to the split mark to obtain the address keyword.
  • the policy address information in the policy address library is split to obtain an address keyword, a dictionary tree is constructed according to the address keywords obtained by the splitting, and the number of times of searching for each address keyword is counted by using the dictionary tree, thereby shortening the number of statistical search times. The time spent increases the statistical efficiency of the number of searches.
  • the high frequency address words determined according to the statistical search times in the address keywords are stored in the high frequency address lexicon, which improves the accuracy of the high frequency address vocabulary in the high frequency address lexicon.
  • the address word identification module 606 is further configured to split the extracted policy address information to obtain an address keyword; and query an address that satisfies the condition of adding a preset suffix in the split address keyword. Key words; adding a preset suffix to the queried address keyword to update the split address keyword; identifying the high frequency address word in the updated address keyword according to the high frequency address lexicon.
  • the non-standard address keywords that do not carry the preset suffix words are standardized, and the non-standard address keywords that should be added with the preset suffix words are modified into standard address keywords, thereby improving the processing policy address.
  • the accuracy of the information is standardized, and the non-standard address keywords that should be added with the preset suffix words are modified into standard address keywords, thereby improving the processing policy address.
  • a computer device comprising a memory and one or more processors, the memory storing computer readable instructions, the computer readable instructions being executed by the processor, causing the one or more processors to perform the steps of: acquiring a policy service task; Extracting the policy address information in the policy service task; identifying the high frequency address word in the extracted policy address information according to the high frequency address lexicon; deleting the identified high frequency address word from the extracted policy address information to obtain the location address word Positioning according to the location address word in the electronic map, and obtaining the location location; determining the policy operator account corresponding to the geographical scope of the service to which the location location belongs; assigning the policy service task to the terminal of the determined policy operator account login.
  • the method before obtaining the policy service task, further includes: splitting the policy address information in the policy address library to obtain an address keyword; constructing a dictionary tree according to the address keywords obtained by the splitting; and using the dictionary tree to count each The number of times the address keyword is searched; the high frequency address word is determined according to the number of times of searching for each address keyword; the determined high frequency address word is stored to the high frequency address library.
  • splitting the policy address information in the policy address library to obtain an address keyword includes: splitting the policy address information according to the address keyword library for each policy address information in the policy address library Obtain a plurality of splitting results; count the number of address keywords corresponding to the various splitting results; and obtain the address keywords in the splitting result corresponding to the minimum number of address keywords.
  • splitting the policy address information in the policy address library to obtain the address keyword includes: sending each policy address information in the policy address library to the terminal registered by the address splitter account, so as to The policy address information is displayed in the terminal that is logged in with the address splitter account; the policy address information added by the terminal that is logged in by the address splitter account is added, and the policy address information is split according to the split mark. Address keyword.
  • identifying the high frequency address word in the extracted policy address information according to the high frequency address lexicon includes: splitting the extracted policy address information to obtain an address keyword; and obtaining the address obtained by splitting The keyword in the keyword satisfies the address keyword that satisfies the condition of adding the preset suffix word; adds the preset suffix word to the queried address keyword to update the address keyword obtained by the split; according to the updated address of the high frequency address lexicon Identify high frequency address words in the keyword.
  • the policy address information in the policy service task is extracted, the high-frequency address word in the policy address information is deleted, the location address word is obtained, and the obtained location address word is located in the electronic map to obtain the location location, and the policy is excluded.
  • the interference of the high-frequency address words in the address information to the recorded positioning in the electronic map improves the accuracy of positioning in the electronic map according to the address information on the policy. Determining the policy attendant account corresponding to the geographic scope of the service to which the location is located, assigning the service task to the terminal to which the policyant account is logged in, and improving the accuracy of assigning the policy service task according to the policy address information.
  • One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: obtaining a policy service task; extracting a policy The policy address information in the service task; the high frequency address word in the extracted policy address information is identified according to the high frequency address lexicon; and the identified high frequency address word is deleted from the extracted policy address information to obtain the location address word;
  • the location address word is located in the electronic map, and obtains the location location; determines the policy operator account corresponding to the geographical scope of the service to which the location location belongs; assigns the policy service task to the terminal to which the determined policy operator account is logged in.
  • the method before obtaining the policy service task, further includes: splitting the policy address information in the policy address library to obtain an address keyword; constructing a dictionary tree according to the address keywords obtained by the splitting; and using the dictionary tree to count each The number of times the address keyword is searched; the high frequency address word is determined according to the number of times of searching for each address keyword; the determined high frequency address word is stored to the high frequency address library.
  • splitting the policy address information in the policy address library to obtain an address keyword includes: splitting the policy address information according to the address keyword library for each policy address information in the policy address library Obtain a plurality of splitting results; count the number of address keywords corresponding to the various splitting results; and obtain the address keywords in the splitting result corresponding to the minimum number of address keywords.
  • splitting the policy address information in the policy address library to obtain the address keyword includes: sending each policy address information in the policy address library to the terminal registered by the address splitter account, so as to The policy address information is displayed in the terminal that is logged in with the address splitter account; the policy address information added by the terminal that is logged in by the address splitter account is added, and the policy address information is split according to the split mark. Address keyword.
  • identifying the high frequency address word in the extracted policy address information according to the high frequency address lexicon includes: splitting the extracted policy address information to obtain an address keyword; and obtaining the address obtained by splitting The keyword in the keyword satisfies the address keyword that satisfies the condition of adding the preset suffix word; adds the preset suffix word to the queried address keyword to update the address keyword obtained by the split; according to the updated address of the high frequency address lexicon Identify high frequency address words in the keyword.
  • the policy address information in the policy service task is extracted, the high-frequency address word in the policy address information is deleted, the location address word is obtained, and the obtained location address word is located in the electronic map to obtain the location location, and the policy is excluded.
  • the interference of the high-frequency address words in the address information to the recorded positioning in the electronic map improves the accuracy of positioning in the electronic map according to the address information on the policy. Determining the policy attendant account corresponding to the geographical scope of the service to which the location is located, and assigning the service task to the terminal to which the policyant account is logged in, thereby improving the accuracy of assigning the policy service task according to the policy address information.
  • Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.
  • Volatile memory can include random access memory (RAM) or external cache memory.
  • RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain.
  • SRAM static RAM
  • DRAM dynamic RAM
  • SDRAM synchronous DRAM
  • DDRSDRAM double data rate SDRAM
  • ESDRAM enhanced SDRAM
  • Synchlink DRAM SLDRAM
  • Memory Bus Radbus
  • RDRAM Direct RAM
  • DRAM Direct Memory Bus Dynamic RAM
  • RDRAM Memory Bus Dynamic RAM

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Abstract

一种保单服务任务分配方法，包括：获取保单服务任务；提取所述保单服务任务中的保单地址信息；根据高频地址词库识别提取到的保单地址信息中的高频地址词；从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；根据所述定位地址词在电子地图中进行定位，并获得定位位置；确定所述定位位置所属服务地理范围对应的保单任务员账号；将所述保单服务任务分配至以确定的保单任务员账号登录的终端。

Description

保单服务任务分配方法、装置、计算机设备和存储设备
相关申请的交叉引用
本申请要求于2017年05月04日提交中国专利局，申请号为2017103094697，申请名称为“保单服务任务分配方法、装置、计算机设备和存储设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及一种保单服务任务分配方法、装置、计算机设备和存储设备。
背景技术
随着互联网技术的发展，越来越多的业务处理均依赖于互联网。而在保险业务处理过程中，仍然有许多业务处理需要热工处理。
在保险业务处理过程中，存在大量的保单服务任务需要分配。然而，发明人意识到，传统的保单服务任务分配过程中，需要人工查看保单服务任务中的保单地址信息，根据保单地址信息将保单服务任务进行分配。这样，导致保单服务任务的分配效率低下。
发明内容
根据本申请公开的各种实施例，提供一种保单服务任务分配方法、装置、计算机设备和存储存储设备。
一种保单服务任务分配方法，包括：
获取保单服务任务；
提取所述保单服务任务中的保单地址信息；
根据高频地址词库识别提取到的保单地址信息中的高频地址词；
从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
根据所述定位地址词在电子地图中进行定位，并获得定位位置；
确定所述定位位置所属服务地理范围对应的保单任务员账号；及
将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
一种保单服务任务分配装置，包括：
任务获取模块，用于获取保单服务任务；
信息提取模块，用于提取所述保单服务任务中的保单地址信息；
地址词识别模块，用于根据高频地址词库识别提取到的保单地址信息中的高频地址词；
地址词删除模块，用于从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
位置获得模块，用于根据所述定位地址词在电子地图中进行定位，并获得定位位置；
账号确定模块，用于确定所述定位位置所属服务地理范围对应的保单任务员账号；及
任务分配模块，用于将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
一种计算机设备，包括存储器和一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述处理器执行时，使得所述一个或多个处理器执行以下步骤：
获取保单服务任务；
提取所述保单服务任务中的保单地址信息；
根据高频地址词库识别提取到的保单地址信息中的高频地址词；
从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
根据所述定位地址词在电子地图中进行定位，并获得定位位置；
确定所述定位位置所属服务地理范围对应的保单任务员账号；及
将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
一个或多个存储有计算机可读指令的非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：
获取保单服务任务；
提取所述保单服务任务中的保单地址信息；
根据高频地址词库识别提取到的保单地址信息中的高频地址词；
从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
根据所述定位地址词在电子地图中进行定位，并获得定位位置；
确定所述定位位置所属服务地理范围对应的保单任务员账号；及
将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
本申请的一个或多个实施例的细节在下面的附图和描述中提出。本申请的其它特征和优点将从说明书、附图以及权利要求书变得明显。
附图说明
为了更清楚地说明本申请实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其它的附图。
图1为根据一个或多个实施例中保单服务任务分配方法的应用环境图；
图2为根据一个或多个实施例中保单服务任务分配系统中的服务器的框图；
图3为根据一个或多个实施例中保单服务任务分配方法的流程示意图；
图4为根据一个或多个实施例中生成高频地址词库的步骤的流程示意图；
图5为根据一个或多个实施例中更新地址关键词的步骤的流程示意图；
图6为根据一个或多个实施例中保单服务任务分配装置的框图；
图7为另一个实施例中保单服务任务分配装置的框图。
具体实施方式
为了使本申请的技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不用于限定本申请。
图1为一个实施例中保单服务任务分配方法的应用环境图。参照图1，该保单服务任务分配方法应用于保单服务任务分配系统。保单服务任务分配系统包括终端110和服务器120，终端110通过网络与服务器120连接。终端110可以是固定终端或移动终端，固定终端具体可以是打印机、扫描仪和监控器中的至少一种，移动终端具体可以是平板电脑、智能手机、个人数据助理和数码相机中的至少一种。服务器120可以是单个服务器后由多个服务器组成的服务器集群。
图2为一个实施例中图1保单服务任务分配系统中的服务器120的内部结构示意图。如图2所示，该服务器120包括通过系统总线连接的处理器、存储器和网络接口。服务器120的处理器用于提供计算和控制能力，支撑整个服务器120的运行，存储器用于存储数据、代码指令等，网络接口用于与终端110进行网络通信。存储器上存储有至少一个计算机可执行指令，该计算机可执行指令可被处理器执行，以实现本申请实施例中提供的适用于服务器120的保单服务任务分配方法。存储器可包括磁碟、光盘、只读存储记忆体(Read-Only Memory，ROM)等非易失性存储介质，或随机存储记忆体(Random Access Memory，RAM)等。例如，在其中一个实施例中，存储器包括非易失性存储介质及内存储器；非易失性存储介质存储有操作系统、数据库和计算机可执行指令，数据库中存储有各种保单数据，该计算机可执行指令可被处理器执行以实现上述的保单服务任务分配方法；内存储器为非易失性存储介质中的操作系统及计算机可执行指令提供高速缓存的运行环境。
如图3所示，在其中一个实施例中，提供一种保单服务任务分配方法，该方法具体包括以下内容：
S302，获取保单服务任务。
具体地，服务器120从数据库中获取保单，从保单中提取保单信息，根据提取到的保单信息创建保单服务任务。保单信息包括保单地址信息，还包括保险信息，保险信息包括 投保人姓名、联系方式、投保种类和投保金额中的至少一种。在其中一个实施例中，服务器120接收终端110发送的保单服务任务。
S304，提取保单服务任务中的保单地址信息。
具体地，服务器120获取到保单服务任务后，对保单服务任务进行解析，通过解析提取保单服务任务中的保单地址信息。保单地址信息具体可以是投保人在保单中填写的详细地址信息。详细地址信息可以包括省、自治区、市、盟、区、县、州、镇、乡、苏木、村、嘎查、街道、楼栋号、单元号、楼层号和门牌号中的至少一种。例如，广东省深圳市南山区某街道某小区3号楼4单元401室。
S306，根据高频地址词库识别提取到的保单地址信息中的高频地址词。
具体地，服务器120的数据库中设置有高频地址词库，高频地址词库中存储着在保单地址信息中出现次数或出现比例超过某一阈值的地址词。服务器120将提取到的保单地址信息进行拆分得到地址词，以高频地址词库中的高频地址词与拆分得到的地址词进行匹配，则匹配到的地址词为高频地址词。匹配到的地址词为服务器120在提取到的保单地址信息中识别到的高频地址词。
S308，从提取到的保单地址信息中删除识别到的高频地址词得到定位地址词。
具体地，服务器120在识别到提取到的保单地址信息中的高频地址词后，将识别到的高频地址词从提取到的保单地址信息删除，以提取到的保单地址信息中剩下的地址词作为定位地址词。
在其中一个实施例中，服务器120在对提取到的保单地址信息进行拆分得到的地址词中删除识别到的高频地址词，以拆分得到的地址词中剩下的地址词为定位地址词。
S310，根据定位地址词在电子地图中进行定位，并获得定位位置。
具体地，服务器120调用电子地图，将定位地址词输入电子地图进行定位，获取定位后定位地址在电子地图中的定位位置。定位位置为经纬度信息。
S312，确定定位位置所属服务地理范围对应的保单任务员账号。
具体地，服务器120获取电子地图中各保单任务员账号对应的服务地址范围，将定位位置与各保单任务员账号对应的服务地址范围进行比较，通过比较查询定位位置所属的服务地址范围，确定查询到的服务地址范围对应的保单任务员账号。服务地址范围用经纬度信息表示。
S314，将保单服务任务分配至以确定的保单任务员账号登录的终端。
具体地，服务器120查询以确定的保单任务员账号登录的终端110的终端地址，根据查询到的终端地址将保单服务任务发送至以确定的保单任务员账号登录的终端110，以将保单服务任务分配至确定的保单任务员账号对应的保单任务员。
本实施例中，提取保单服务任务中的保单地址信息，删除保单地址信息中的高频地址词得到定位地址词，根据得到的定位地址词在电子地图中的进行定位得到定位位置，排除了保单地址信息中的高频地址词对在电子地图中记性定位的干扰，提高了根据保单上地址 信息在电子地图中定位的准确性。确定定位位置所属服务地理范围对应的保单任务员账号，将服务任务分配至以确定的保单任务员账号登录的终端，提高了根据保单地址信息分配保单服务任务的准确性。在保单服务任务的分配过程中，无需人工查看保单服务任务中的保单地址信息，节省了分配保单服务任务所耗费的时间，根据电子地图中的准确定位位置分配保单服务任务的分配准确率，提高了保单服务任务的分配效率。
如图4所示，在其中一个实施例中，S302之前具体还包括生成高频地址词库的步骤，该步骤具体包括以下内容：
S402，对保单地址库中的保单地址信息进行拆分得到地址关键词。
具体地，服务器120遍历保单地址库中的保单地址信息，针对每条保单地址信息进行拆分，通过拆分得到相应的地址关键词，获取保单地址库中所有保单地址信息所对应的拆分得到的地址关键词。
在其中一个实施例中，S402具体还包括选取拆分结果的步骤，该步骤具体包括以下内容：对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；统计各种拆分结果对应的地址关键词数量；获取最小地址关键词数量所对应的拆分结果中的地址关键词。
具体地，服务器120的数据库中设置有地址关键词库，地址关键词库中存储着地址关键词。服务器120将地址词库中的地址关键词与保单地址信息进行匹配，通过匹配得到保单地址信息的多种拆分结果，不同拆分结果中包括的地址关键词不同。服务器120统计每种拆分结果中的地址关键词的数量得到地址关键词数量，选取最小的地址关键词数量对应的拆分结果，获取选取的拆分结果中的地址关键词。
举例说明，地址关键词库中存储着“东莞市”、“东莞”、“市”、“石龙镇”、“石龙”和“镇”。利用地址关键词库对于保单地址信息“东莞市石龙镇”进行拆分，可以得到两种拆分结果：拆分结果1为“东莞”、“市”、“石龙”、“镇”；拆分结果2为“东莞市”、“石龙镇”。拆分结果1中的地址关键词数量为“4”，拆分结果2中的地址关键词数量为“2”，选取最小地址关键词数量对应的拆分结果，即选取拆分结果2，获取拆分结果2中的地址关键词。
在其中一个实施例中，S402具体还包括根据拆分标记拆分保单地址信息的步骤，该步骤具体包括以下内容：将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将保单地址信息显示在以地址拆分员账号登录的终端中；接收以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；根据拆分标记对保单地址信息进行拆分得到地址关键词。
具体地，服务器120按顺序从保单上地址库中提取保单地址信息，并查询以地址拆分员账号登录的终端的终端地址，根据查询到的终端地址将提取到的保单地址信息发送至以地址拆分员账号登录的终端。以地址拆分员账号登录的终端将接收到保单地址信息显示在显示屏中，地址拆分员通过该终端的输入设备在显示的保单地址信息中添加拆分标记。拆 分标记为用于标记保单地址信息的拆分位置的标记。以地址拆分员账号登录的终端将添加有拆分标记的保单地址信息发送至服务器120。服务器120接收添加有拆分标记的保单地址信息，获取拆分标记在保单地址信息中的标记位置，按照获取的标记位置拆分保单地址信息得到地址关键词。
S404，根据拆分得到的地址关键词构建字典树。
具体地，服务器120获取保单地址库中所有保单地址信息所对应的拆分得到的地址关键词，将获取到的地址关键词存储到字典数的各节点以构建字典树，
S406，利用字典树统计各地址关键词的查找次数。
具体地，服务器120在根据拆分得到的地址关键词构建字典树后，对于每条保单地址信息对应的地址关键词，在构建的字典树中进行查找，统计字典树的各节点中的地址关键词的查找次数。
S408，根据各地址关键词的查找次数确定高频地址词。
具体地，服务器120将统计的各地址关键词的查找次数与预设次数进行比较，提取查找次数超过预设次数的地址关键词，以提取到的地址关键词作为高频地址词。
S410，将确定的高频地址词存储至高频地址词库。
具体地，服务器120在高频地址词库中查询是否存在确定的高频地址词，若存在，则丢弃确定的高频地址词；若未查询，将确定的高频地址词存储至高频地址词库。
本实施例中，对保单地址库中保单地址信息进行拆分得到地址关键词，根据拆分得到的地址关键词构建字典树，利用字典树统计各地址关键词的查找次数，缩短了统计查找次数所耗费的时间，提高了查找次数的统计效率。将在地址关键词中根据统计的查找次数确定的高频地址词存储至高频地址词库，提高了高频地址词库中高频地址词库的准确性。
如图5所示，在其中一个实施例中，S306具体还包括更新地址关键词的步骤，该步骤具体包括以下内容：
S502，将提取到的保单地址信息进行拆分得到地址关键词。
具体地，服务器120可以使用分词算法对提取到的保单地址信息进行拆分，通过拆分得到地址关键词。分词算法具体可以是正向最大匹配算法、逆向最大匹配算法、最少切分算法和双向最大匹配算法中的至少一种。
S504，在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词。
具体地，服务器120待加后缀关键词库，待加后缀关键词库中存储着需要添加后缀词的待加后缀关键词。服务器120在拆分得到的地址关键词中提取未携带预设后缀词的地址关键词，在待加后缀关键词库中查询是否存在提取到的地址关键词，若存在，则提取到的地址关键词为满足添加预设后缀词条件的地址关键词；若不存在，则提取到的地址关键词为未满足添加预设后缀词条件的地址关键词。
在其中一个实施例中，服务器120按顺序提取拆分得到的地址关键词，在保单地址库中查询包括提取到的地址关键词的保单地址信息，统计查询到的保单地址信息的第一信息 条数，统计该提取到的地址关键词之后为预设后缀词的保单地址信息的第二信息条数，将第一信息条数除以第二信息条数得到添加预设后缀词的添加比例。服务器120将添加比例与添加预设比例进行比较，若添加比例高于添加预设比例，则该提取到的地址关键词为满足添加预设后缀词条件的地址关键词。
举例说明，拆分得到的地址关键词中包括“深圳”，服务器120在保单地址库中查询包括“深圳”二字的保单地址信息，统计查询到的保单地址信息的第一信息条数。服务器120在查询到的保单地址信息中确定包括预设后缀词的地址关键词“深圳市”的保单地址信息的第二信息条数，将第一信息条数除以第二信息条数得到添加比例，若添加比例高于添加预设比例，则判定“深圳”为满足添加预设后缀词条件的地址关键词，为“深圳”添加预设后缀词“市”，将“深圳”修改为“深圳市”。预设比例可以为80％，当包括地址关键词“深圳”的保单地址信息总数量中，有超过80％的保单地址信息中的“深圳”都有预设后缀“市”，则认为“深圳”为满足添加预设后缀词条件的地址关键词。
S506，为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词。
具体地，待加后缀关键词库中还可以存储着与待加后缀关键词对应的预设后缀词。服务器120在待加后缀关键词库中获取与查询到的地址关键词对应的预设后缀词，为查询到的地址关键词添加预设后缀词，以更新拆分得到的地址关键词。
S508，根据高频地址词库在更新后的地址关键词中识别高频地址词。
具体地，服务器120在更新后的地址关键词中查询是否存在高频地址词库中的高频地址词，若存在，则查询到的地址关键词为识别到的高频地址词。
本实施例中，对未携带预设后缀词的非标准地址关键词进行标准化处理，保证将应该添加预设后缀词的非标准地址关键词修改为标准的地址关键词，从而能够提高处理保单地址信息的准确性。
应该理解的是，虽然图3-5的流程图中的各个步骤按照箭头的指示依次显示，但是这些步骤并不是必然按照箭头指示的顺序依次执行。除非本文中有明确的说明，这些步骤的执行并没有严格的顺序限制，这些步骤可以以其它的顺序执行。而且，图3-5中的至少一部分步骤可以包括多个子步骤或者多个阶段，这些子步骤或者阶段并不必然是在同一时刻执行完成，而是可以在不同的时刻执行，这些子步骤或者阶段的执行顺序也不必然是依次进行，而是可以与其它步骤或者其它步骤的子步骤或者阶段的至少一部分轮流或者交替地执行。
如图6所示，在其中一个实施例中，提供一种保单服务任务分配装置600，该装置具体包括：任务获取模块602、信息提取模块604、地址词识别模块606、地址词删除模块608、位置获得模块610、账号确定模块612和任务分配模块614。
任务获取模块602，用于获取保单服务任务。
信息提取模块604，用于提取保单服务任务中的保单地址信息。
地址词识别模块606，用于根据高频地址词库识别提取到的保单地址信息中的高频地 址词。
地址词删除模块608，用于从提取到的保单地址信息中删除识别到的高频地址词得到定位地址词。
位置获得模块610，用于根据定位地址词在电子地图中进行定位，并获得定位位置。
账号确定模块612，用于确定定位位置所属服务地理范围对应的保单任务员账号。
任务分配模块614，用于将保单服务任务分配至以确定的保单任务员账号登录的终端。
本实施例中，提取保单服务任务中的保单地址信息，删除保单地址信息中的高频地址词得到定位地址词，根据得到的定位地址词在电子地图中的进行定位得到定位位置，排除了保单地址信息中的高频地址词对在电子地图中记性定位的干扰，提高了根据保单上地址信息在电子地图中定位的准确性。确定定位位置所属服务地理范围对应的保单任务员账号，将服务任务分配至以确定的保单任务员账号登录的终端，提高了根据保单地址信息分配保单服务任务的准确性。在保单服务任务的分配过程中，无需人工查看保单服务任务中的保单地址信息，节省了分配保单服务任务所耗费的时间，根据电子地图中的准确定位位置分配保单服务任务的分配准确率，提高了保单服务任务的分配效率。
如图7所示，在其中一个实施例中，保单服务任务分配装置600具体还包括：信息拆分模块616、字典树构建模块618、次数统计模块620、地址词确定模块622和地址词存储模块624。
信息拆分模块616，用于对保单地址库中的保单地址信息进行拆分得到地址关键词。
字典树构建模块618，用于根据拆分得到的地址关键词构建字典树。
次数统计模块620，用于利用字典树统计各地址关键词的查找次数。
地址词确定模块622，用于根据各地址关键词的查找次数确定高频地址词。
地址词存储模块624，用于将确定的高频地址词存储至高频地址库。
在其中一个实施例中，信息拆分模块616还用于对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；统计各种拆分结果对应的地址关键词数量；获取最小地址关键词数量所对应的拆分结果中的地址关键词。
在其中一个实施例中，信息拆分模块616还用于将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将保单地址信息显示在以地址拆分员账号登录的终端中；接收以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；根据拆分标记对保单地址信息进行拆分得到地址关键词。
本实施例中，对保单地址库中保单地址信息进行拆分得到地址关键词，根据拆分得到的地址关键词构建字典树，利用字典树统计各地址关键词的查找次数，缩短了统计查找次数所耗费的时间，提高了查找次数的统计效率。将在地址关键词中根据统计的查找次数确定的高频地址词存储至高频地址词库，提高了高频地址词库中高频地址词库的准确性。
在其中一个实施例中，地址词识别模块606还用于将提取到的保单地址信息进行拆分得到地址关键词；在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键 词；为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；根据高频地址词库在更新后的地址关键词中识别高频地址词。
本实施例中，对未携带预设后缀词的非标准地址关键词进行标准化处理，保证将应该添加预设后缀词的非标准地址关键词修改为标准的地址关键词，从而能够提高处理保单地址信息的准确性。
一种计算机设备，包括存储器和一个或多个处理器，存储器中储存有计算机可读指令，计算机可读指令被处理器执行时，使得一个或多个处理器执行以下步骤：获取保单服务任务；提取保单服务任务中的保单地址信息；根据高频地址词库识别提取到的保单地址信息中的高频地址词；从提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；根据定位地址词在电子地图中进行定位，并获得定位位置；确定定位位置所属服务地理范围对应的保单任务员账号；将保单服务任务分配至以确定的保单任务员账号登录的终端。
在其中一个实施例中，获取保单服务任务之前，还包括：对保单地址库中的保单地址信息进行拆分得到地址关键词；根据拆分得到的地址关键词构建字典树；利用字典树统计各地址关键词的查找次数；根据各地址关键词的查找次数确定高频地址词；将确定的高频地址词存储至高频地址库。
在其中一个实施例中，对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；统计各种拆分结果对应的地址关键词数量；获取最小地址关键词数量所对应的拆分结果中的地址关键词。
在其中一个实施例中，对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将保单地址信息显示在以地址拆分员账号登录的终端中；接收以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；根据拆分标记对保单地址信息进行拆分得到地址关键词。
在其中一个实施例中，根据高频地址词库识别提取到的保单地址信息中的高频地址词，包括：将提取到的保单地址信息进行拆分得到地址关键词；在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；根据高频地址词库在更新后的地址关键词中识别高频地址词。
本实施例中，提取保单服务任务中的保单地址信息，删除保单地址信息中的高频地址词得到定位地址词，根据得到的定位地址词在电子地图中的进行定位得到定位位置，排除了保单地址信息中的高频地址词对在电子地图中记性定位的干扰，提高了根据保单上地址信息在电子地图中定位的准确性。确定定位位置所属服务地理范围对应的保单任务员账号，将服务任务分配至以确定的保单任务员账号登录的终端，提高了根据保单地址信息分 配保单服务任务的准确性。在保单服务任务的分配过程中，无需人工查看保单服务任务中的保单地址信息，节省了分配保单服务任务所耗费的时间，根据电子地图中的准确定位位置分配保单服务任务的分配准确率，提高了保单服务任务的分配效率。
一个或多个存储有计算机可读指令的非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：获取保单服务任务；提取保单服务任务中的保单地址信息；根据高频地址词库识别提取到的保单地址信息中的高频地址词；从提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；根据定位地址词在电子地图中进行定位，并获得定位位置；确定定位位置所属服务地理范围对应的保单任务员账号；将保单服务任务分配至以确定的保单任务员账号登录的终端。
在其中一个实施例中，获取保单服务任务之前，还包括：对保单地址库中的保单地址信息进行拆分得到地址关键词；根据拆分得到的地址关键词构建字典树；利用字典树统计各地址关键词的查找次数；根据各地址关键词的查找次数确定高频地址词；将确定的高频地址词存储至高频地址库。
在其中一个实施例中，对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；统计各种拆分结果对应的地址关键词数量；获取最小地址关键词数量所对应的拆分结果中的地址关键词。
在其中一个实施例中，对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将保单地址信息显示在以地址拆分员账号登录的终端中；接收以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；根据拆分标记对保单地址信息进行拆分得到地址关键词。
在其中一个实施例中，根据高频地址词库识别提取到的保单地址信息中的高频地址词，包括：将提取到的保单地址信息进行拆分得到地址关键词；在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；根据高频地址词库在更新后的地址关键词中识别高频地址词。
本实施例中，提取保单服务任务中的保单地址信息，删除保单地址信息中的高频地址词得到定位地址词，根据得到的定位地址词在电子地图中的进行定位得到定位位置，排除了保单地址信息中的高频地址词对在电子地图中记性定位的干扰，提高了根据保单上地址信息在电子地图中定位的准确性。确定定位位置所属服务地理范围对应的保单任务员账号，将服务任务分配至以确定的保单任务员账号登录的终端，提高了根据保单地址信息分配保单服务任务的准确性。在保单服务任务的分配过程中，无需人工查看保单服务任务中的保单地址信息，节省了分配保单服务任务所耗费的时间，根据电子地图中的准确定位位 置分配保单服务任务的分配准确率，提高了保单服务任务的分配效率。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机可读指令来指令相关的硬件来完成，该计算机可读指令可存储于一计算机可读取存储介质中，该程序在执行时，可包括如上述各方法的实施例的流程。本申请所提供的各实施例中所使用的对存储器、存储、数据库或其它介质的任何引用，均可包括非易失性和/或易失性存储器。非易失性存储器可包括只读存储器(ROM)、可编程ROM(PROM)、电可编程ROM(EPROM)、电可擦除可编程ROM(EEPROM)或闪存。易失性存储器可包括随机存取存储器(RAM)或者外部高速缓冲存储器。作为说明而非局限，RAM以多种形式可得，诸如静态RAM(SRAM)、动态RAM(DRAM)、同步DRAM(SDRAM)、双数据率SDRAM(DDRSDRAM)、增强型SDRAM(ESDRAM)、同步链路(Synchlink)DRAM(SLDRAM)、存储器总线(Rambus)直接RAM(RDRAM)、直接存储器总线动态RAM(DRDRAM)、以及存储器总线动态RAM(RDRAM)等。
以上所述实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。
以上所述实施例仅表达了本申请的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说，在不脱离本申请构思的前提下，还可以做出若干变形和改进，这些都属于本申请的保护范围。因此，本申请专利的保护范围应以所附权利要求为准。

Claims (20)

  1. 一种保单服务任务分配方法，包括：
    获取保单服务任务；
    提取所述保单服务任务中的保单地址信息；
    根据高频地址词库识别提取到的保单地址信息中的高频地址词；
    从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
    根据所述定位地址词在电子地图中进行定位，并获得定位位置；
    确定所述定位位置所属服务地理范围对应的保单任务员账号；及
    将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
  2. 根据权利要求1所述的方法，其特征在于，在所述获取保单服务任务之前，所述方法还包括：
    对保单地址库中的保单地址信息进行拆分得到地址关键词；
    根据拆分得到的地址关键词构建字典树；
    利用所述字典树统计各地址关键词的查找次数；
    根据所述各地址关键词的查找次数确定高频地址词；及
    将确定的高频地址词存储至高频地址库。
  3. 根据权利要求2所述的方法，其特征在于，所述对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：
    对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；
    统计各种拆分结果对应的地址关键词数量；及
    获取最小地址关键词数量所对应的拆分结果中的地址关键词。
  4. 根据权利要求2所述的方法，其特征在于，所述对保单地址库中的保单地址信息进行拆分得到地址关键词，包括：
    将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将所述保单地址信息显示在所述以地址拆分员账号登录的终端中；
    接收所述以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；及
    根据所述拆分标记对所述保单地址信息进行拆分得到地址关键词。
  5. 根据权利要求1所述的方法，其特征在于，所述根据高频地址词库识别提取到的保单地址信息中的高频地址词，包括：
    将提取到的保单地址信息进行拆分得到地址关键词；
    在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；
    为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；及
    根据高频地址词库在更新后的地址关键词中识别高频地址词。
  6. 一种保单服务任务分配装置，包括：
    任务获取模块，用于获取保单服务任务；
    信息提取模块，用于提取所述保单服务任务中的保单地址信息；
    地址词识别模块，用于根据高频地址词库识别提取到的保单地址信息中的高频地址词；
    地址词删除模块，用于从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
    位置获得模块，用于根据所述定位地址词在电子地图中进行定位，并获得定位位置；
    账号确定模块，用于确定所述定位位置所属服务地理范围对应的保单任务员账号；及
    任务分配模块，用于将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
  7. 根据权利要求6所述的装置，其特征在于，还包括：
    信息拆分模块，用于对保单地址库中的保单地址信息进行拆分得到地址关键词；
    字典树构建模块，用于根据拆分得到的地址关键词构建字典树；
    次数统计模块，用于利用所述字典树统计各地址关键词的查找次数；
    地址词确定模块，用于根据所述各地址关键词的查找次数确定高频地址词；及
    地址词存储模块，用于将确定的高频地址词存储至高频地址库。
  8. 根据权利要求6所述的装置，其特征在于，所述地址词识别模块还用于将提取到的保单地址信息进行拆分得到地址关键词；在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；及根据高频地址词库在更新后的地址关键词中识别高频地址词。
  9. 根据权利要求6所述的装置，其特征在于，所述信息拆分模块还用于将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将保单地址信息显示在以地址拆分员账号登录的终端中；接收以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；及根据拆分标记对保单地址信息进行拆分得到地址关键词。
  10. 根据权利要求6所述的装置，其特征在于，所述地址词识别模块还用于将提取到的保单地址信息进行拆分得到地址关键词；在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；及根据高频地址词库在更新后的地址关键词中识别高频地址词。
  11. 一种计算机设备，包括存储器及一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    获取保单服务任务；
    提取所述保单服务任务中的保单地址信息；
    根据高频地址词库识别提取到的保单地址信息中的高频地址词；
    从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
    根据所述定位地址词在电子地图中进行定位，并获得定位位置；
    确定所述定位位置所属服务地理范围对应的保单任务员账号；及
    将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
  12. 根据权利要求11所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    对保单地址库中的保单地址信息进行拆分得到地址关键词；
    根据拆分得到的地址关键词构建字典树；
    利用所述字典树统计各地址关键词的查找次数；
    根据所述各地址关键词的查找次数确定高频地址词；及
    将确定的高频地址词存储至高频地址库。
  13. 根据权利要求12所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；
    统计各种拆分结果对应的地址关键词数量；及
    获取最小地址关键词数量所对应的拆分结果中的地址关键词。
  14. 根据权利要求12所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将所述保单地址信息显示在所述以地址拆分员账号登录的终端中；
    接收所述以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；及
    根据所述拆分标记对所述保单地址信息进行拆分得到地址关键词。
  15. 根据权利要求11所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    将提取到的保单地址信息进行拆分得到地址关键词；
    在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；
    为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；及
    根据高频地址词库在更新后的地址关键词中识别高频地址词。
  16. 一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，所述计算机可读指令被一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    获取保单服务任务；
    提取所述保单服务任务中的保单地址信息；
    根据高频地址词库识别提取到的保单地址信息中的高频地址词；
    从所述提取到的保单地址信息中删除识别到的高频地址词得到定位地址词；
    根据所述定位地址词在电子地图中进行定位，并获得定位位置；
    确定所述定位位置所属服务地理范围对应的保单任务员账号；及
    将所述保单服务任务分配至以确定的保单任务员账号登录的终端。
  17. 根据权利要求16所述的存储介质，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    对保单地址库中的保单地址信息进行拆分得到地址关键词；
    根据拆分得到的地址关键词构建字典树；
    利用所述字典树统计各地址关键词的查找次数；
    根据所述各地址关键词的查找次数确定高频地址词；及
    将确定的高频地址词存储至高频地址库。
  18. 根据权利要求17所述的存储介质，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    对于保单地址库中的每条保单地址信息，根据地址关键词库对保单地址信息进行拆分得到多种拆分结果；
    统计各种拆分结果对应的地址关键词数量；及
    获取最小地址关键词数量所对应的拆分结果中的地址关键词。
  19. 根据权利要求17所述的存储介质，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    将保单地址库中的各保单地址信息发送至以地址拆分员账号登录的终端，以将所述保单地址信息显示在所述以地址拆分员账号登录的终端中；
    接收所述以地址拆分员账号登录的终端返回的添加有拆分标记的保单地址信息；及
    根据所述拆分标记对所述保单地址信息进行拆分得到地址关键词。
  20. 根据权利要求16所述的存储介质，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    将提取到的保单地址信息进行拆分得到地址关键词；
    在拆分得到的地址关键词中查询满足添加预设后缀词条件的地址关键词；
    为查询到的地址关键词添加预设后缀词以更新拆分得到的地址关键词；及
    根据高频地址词库在更新后的地址关键词中识别高频地址词。
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