WO2018198557A1

WO2018198557A1 - Vacancy management device and vacancy management program

Info

Publication number: WO2018198557A1
Application number: PCT/JP2018/009704
Authority: WO
Inventors: 清志篠原; 貴史吉野
Original assignee: 株式会社バカン
Priority date: 2017-04-27
Filing date: 2018-03-13
Publication date: 2018-11-01
Also published as: JP2018185701A; JP6188182B1

Abstract

The purpose of the present invention is to prompt swift use by the user of a facility or installation offered to users when said facility or installation is crowded, and bring about an effective resolution to the crowding. A vacancy management device according to the present invention manages vacancy information of a facility offered to users, said device comprising: a distribution means for distributing vacancy information of a facility to a display device referred to by users; a sensing means for sensing usage standby for the facility by sensing operations performed by a first user on an operating device installed in the facility; and a notification means for sending information pertaining to standby users including the first user to a notification terminal installed in the facility being used by a second user, in the event that the facility is fully occupied and usage standby has been sensed. On the above basis, the second user is prompted to swiftly use the facility.

Description

Vacant seat management device and vacant seat management program

The present invention relates to a vacant seat management apparatus and a vacant seat management program.

Conventionally, vacant seat management systems are known. For example, the availability of facilities and equipment provided to users is managed in a wide range of fields such as restaurants, railroads, accommodation facilities, and toilets, and vacancy information is managed in real time (see, for example, Patent Documents 1-4) ).

Japanese Patent Laid-Open No. 2015-095178 JP 2014-085806 A JP 2012-248211 A JP 2011-221804 A

Of these, when facilities such as restaurants and toilets are crowded and full, there are often scenes where people are overflowing or queued up at the entrance. In such a case, a vacant seat management terminal or the like is installed near the entrance, and the convenience of the user is improved by displaying the current waiting number or waiting time.

However, if the waiting time is too long, there are many users who give up and turn back or search for other facilities. In addition, it may be useless for the user and customer satisfaction may be reduced.

The present invention has been proposed in view of the above points, and in one aspect, when the facilities and equipment provided to the user are congested, prompt the user to use the facilities and equipment quickly, The purpose is to eliminate congestion effectively.

In order to solve the above problems, a vacant seat management apparatus according to the present invention is a vacant seat management apparatus that manages vacant seat information of a facility provided to a user, and the vacant seat information of the facility is displayed on a display device referred to by the user. A distribution means for distributing the information, a detection means for detecting a standby state for use of the facility by detecting an operation of an operation device installed in the facility by a first user, and the facility is full A notification means for notifying information relating to a standby person including the first user to a notification terminal installed in a facility that is being used by a second user when the standby is detected; The second user is urged to promptly use the facility being used.

According to the embodiment of the present invention, when the facilities and equipment provided to the user are congested, it is possible to promptly use the facility and equipment to the user and effectively eliminate the congestion.

It is a figure which shows the structural example of the vacant seat management system which concerns on this embodiment. It is a figure which shows the toilet facility installation example of the vacant seat management system which concerns on this embodiment. It is a figure which shows the hardware structural example of the server which concerns on this embodiment. It is a figure which shows the software structural example of the server which concerns on this embodiment. It is a figure which shows the example of data of the vacant seat management DB which concerns on this embodiment. It is a figure which shows an example of the vacant seat information display screen of the digital signage which concerns on this embodiment. It is a figure which shows an example of the operation button which concerns on this embodiment. It is a figure which shows an example of the vacant seat information display screen of the portable terminal which concerns on this embodiment. It is a figure which shows an example of the notification information display screen of the notification terminal which concerns on this embodiment. It is a figure which shows the modification of the notification terminal which concerns on this embodiment. It is a flowchart figure which shows the update process of the server which concerns on this embodiment. It is a flowchart figure which shows the notification process of the server which concerns on this embodiment.

Embodiments of the present invention will be described in detail with reference to the drawings.

<System configuration>
(Network configuration)
FIG. 1 is a diagram illustrating a configuration example of a vacant seat management system according to the present embodiment. The vacant seat management system 100 in FIG. 1 includes a vacant seat management server 10, a digital signage 20, a mobile terminal 30, a monitoring device 40, an approach detection device 50, an operation button 60, and a notification terminal 70, and a network 80 Connected through.

A vacant seat management server (hereinafter simply referred to as a server) 10 is a device that distributes various contents such as vacant seat information of a facility (or equipment) to the digital signage 20 and the mobile terminal 30. The vacant seat information distributed is displayed on the display of the digital signage 20 and the portable terminal 30.

The digital signage 20 is a video display device such as a liquid crystal display installed outdoors (for example, a huge display), a storefront, a facility entrance, or a wall surface. The digital signage 20 is connected to the server 10 on the cloud via the network 80, and displays distribution information such as facility guidance information, advertisements, and vacant seat information such as signs and posters.

The mobile terminal 30 is a variety of information processing apparatuses including a smartphone, a tablet terminal, a mobile phone, and the like possessed by a facility user. Install a dedicated application in advance.

The monitoring device 40 is a device that monitors vacancy information (vacancy status) of the facility. It is installed for each monitoring target facility (for example, facilities A, B,...). The monitoring device 40 is connected to a vacant seat detection device such as a vacant seat detection sensor 40a that detects a user's feeling, and transmits vacant seat information of the monitored facility to the server 10 on the cloud via the network 80. To do. Note that the monitoring device 40 may be an integrated housing device including a vacant seat detection sensor 40a.

The approach detection device 50 is installed near the facility entrance and detects the approach of the facility user. The proximity detection device 50 is, for example, a mobile terminal 30 (dedicated application) possessed by a user within a predetermined distance range X from his / her own location using technology such as Bluetooth (registered trademark) Low Energy or NFC (Near Field Radio Communication). When there is a position, this is detected and an approach signal of the mobile terminal 30 is transmitted to the server 10.

The operation button 60 is an operation device that is installed in the vicinity of the facility entrance and is operated (pressed) by a standby person when it is congested. The operation button 60 transmits an operation signal to the server 10 when operated by a standby person.

The notification terminal 70 is a terminal device that is installed in each facility provided to the user (for example, a toilet, a seating table, etc.) and notifies that there is a waiting person waiting for the use of the facility at the time of congestion. Encourage users who are using the facility to use the facility quickly and effectively eliminate the congestion of the facility. This is realized by a small monitor, LED lamp, speaker, and the like.

The network 80 is a communication network including wired and wireless. The network 80 includes, for example, the Internet, a public line network, WiFi (registered trademark), and the like.

(Example of installation)
FIG. 2 is a diagram illustrating a toilet facility installation example of the vacant seat management system according to the present embodiment. Hereinafter, the vacant seat management system 100 according to the present embodiment will be described in detail while showing an example applied to a toilet facility.

Digital signage 20 is installed in a conspicuous and conspicuous place, such as in the vicinity of the toilet facility entrance. The toilet seat information delivered from the server 10 is displayed on the display. Since the vacant seat information is displayed in large size on the digital signage 20 in real time, the user can grasp at a glance the presence / absence of the vacant toilet seat and the congestion situation.

The monitoring device 40 is connected to a vacant seat detection device such as a vacant seat detection sensor 40a so as to be able to communicate via a wireless or wired network in the facility so as to monitor the vacant seat information (vacant seat status) of the facility / equipment. It is installed in the place of. 2 has a total of five private rooms with equipment numbers 1 to 5, and therefore the monitoring device 40 is connected to a total of five vacant seat detection sensors 40a for each private room.

The vacant seat detection sensor 40a is installed in each private room (for example, an opening / closing door) and detects the use of the private room of the user. When the monitoring device 40 detects that the private room is in a non-vacant state (in use) based on the detection signal of the vacant seat detection sensor 40a, the facility ID, the equipment number, and information indicating that the private room is in a non-vacant state Is transmitted to the server 10 via the monitoring device 40.

Also, the vacant seat detection sensor 40a detects the non-use of the user. When the monitoring device 40 detects that the private room has become vacant (not in use) based on the non-detection signal of the vacant seat detection sensor 40a, the facility ID, the equipment number, and the information indicating that the seat has become vacant Is transmitted to the server 10 via the monitoring device 40.

The approach detection device 50 is installed, for example, in the vicinity of a toilet facility entrance so that the approach of the mobile terminal 30 possessed by the user can be detected.

The operation button 60 is installed in a conspicuous and conspicuous place such as in the vicinity of the entrance to the toilet facility so that it can be easily operated by a standby person when it is crowded. A plurality of operation buttons 60 may be installed.

The notification terminal 70 is installed in each facility provided to the user (for example, a toilet room, a seating table, etc.). Since the toilet facility in FIG. 2 has a total of five private rooms with equipment numbers 1 to 5, a total of five notification terminals 70 are installed in each private room.

(Hardware configuration)
FIG. 3 is a diagram illustrating a hardware configuration example of the server according to the present embodiment. As illustrated in FIG. 3, the server 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an HDD (Hard Disk Drive) 14, and a communication device 15. .

The CPU 11 executes various programs and performs arithmetic processing. The ROM 12 stores a program necessary for startup. The RAM 13 is a work area for temporarily storing processing performed by the CPU 11 and storing data. The HDD 14 stores various data and programs. The communication device 15 communicates with other devices via the network 80.

(Software configuration)
FIG. 4 is a diagram illustrating a software configuration example of the server according to the present embodiment. The server 10 includes a vacant seat management unit 101, a distribution unit 102, a detection unit 103, a notification unit 104, and a storage unit 105 as main functional units.

The vacancy management unit 101 manages vacancy information of facilities (equipment) provided to users.

The distribution unit 102 has a function of distributing facility vacancy information to the digital signage 20 and the mobile terminal 30 toward the facility users. As a result, the user can grasp the vacancy status of the facility in real time.

The detection unit 103 detects the use waiting of the facility by the user, that is, the presence of a waiting person (waiting user). Specifically, the presence of the waiting person can be detected by detecting the approach of the mobile terminal 30 to the facility or by detecting the operation of the operation button 60 installed in the facility by the user.

When the facility is fully occupied and when the user waits for the facility to be used (that is, the presence of a waiting person) is detected, the notification unit 104 displays the waiting person on the notification terminal installed in the facility that the user is using. Notify information about.

The storage unit 105 has a function of storing a vacant seat management DB (Data Base) 105a. The vacant seat management DB 105a is a database for managing vacant seat information (vacant seat status) of facilities in real time.

Each functional unit is realized by a computer program that is executed on hardware resources such as a CPU, a ROM, and a RAM of the computer constituting the server 10. These functional units may be read as “means”, “module”, “unit”, or “circuit”.

(Vacancy management DB)
FIG. 5 is a diagram showing an example of data in the vacant seat management DB according to the present embodiment. The vacant seat management DB 105a is a database for managing vacant seat information (vacant seat status) of facilities / equipment in real time. The vacant seat management DB 105a has data items such as “facility ID”, “facility name”, “total number of facilities”, “number of vacant seats”, “equipment number”, and “number of waiting persons”, for example.

“Facility ID” indicates a unique identifier assigned to each facility.

“Facility name” indicates the name of the facility.

“Total number of facilities” indicates the total number of facilities or facilities provided to users. In the case of this embodiment, since the toilet facility is targeted, the toilet private room is merely referred to as equipment, and whether the object actually provided to the user is a facility or equipment depends on the facility and the object provided. By the way.

“The number of seats” indicates the number of vacant facilities in the “total number of facilities”. The “number of seats” varies in real time according to the seat availability.

“Equipment number” indicates the identification number of the equipment provided in the facility. For example, in the case of a facility with a total number of facilities of 5, the actual vacancy status (status) is managed in real time for each facility by registering each facility with “equipment numbers” 1 to 5 in a fixed manner. . For example, in the case of FIG. 5, the equipment whose “equipment number” is underlined indicates a non-vacant seat state. Therefore, the above “number of vacant seats” is equal to the total number of facilities not underlined.

“The number of waiting persons” indicates the number of waiting persons waiting to use the facility. The count timing is counted up when the server 10 receives either an approach signal from the approach detection device 50 or an operation signal from the operation button 60 as will be described later. On the other hand, every time one vacant seat comes out, it is counted down.

(Digital Signage 20)
FIG. 6 is a diagram showing an example of a vacant seat information display screen of digital signage according to the present embodiment. As described above, the digital signage 20 is installed in a conspicuous and conspicuous place such as the vicinity of the toilet facility entrance (FIG. 2).

The vacant seat information of the toilet facility is displayed in real time on the vacant seat information display screen of the digital signage 20 in FIG. In the case of FIG. 6, all of the private rooms No. 1 to No. 5 are non-vacant (in use).

(Operation button 60)
FIG. 7 is a diagram illustrating an example of operation buttons according to the present embodiment. As described above, the operation button 60 is installed in a conspicuous and conspicuous place such as the vicinity of the entrance to the toilet facility (FIG. 2).

The operation button 60 in FIG. 7 states that “please press the knock button when the private room is full.” When the facility is congested, the standby person operates (presses) as if the door is knocking. I do. When an operation is performed by a standby person, an operation signal is transmitted to the server 10.

The operation button 60 may be implemented as a software button arranged in a part of the vacant seat information display screen of the digital signage 20 instead of the hardware type button.

(Portable terminal 30)
FIG. 8 is a diagram showing an example of a vacant seat information display screen of the mobile terminal according to the present embodiment. As described above, the mobile terminal 30 is a smartphone or the like possessed by a facility user.

As with the above-described digital signage 20, the vacant seat information display screen of the portable terminal 30 displays the vacant seat information of the toilet facility in real time. A user who intends to use the facility can check the seat availability from anywhere before using the facility.

(Notification terminal 70)
FIG. 9 is a diagram illustrating an example of a notification information display screen of the notification terminal according to the present embodiment. The notification terminal 70 is installed in each facility (for example, a toilet room) provided to the user, and notifies that there is a waiting person waiting for the use of the facility at the time of congestion. As a result, prompt use of the facility is promoted to the user in use, and the congestion is effectively eliminated.

FIG. 9A shows a small monitor type notification terminal 70. The notification terminal 70 receives vacant seat information of the facility from the server 10 in real time and displays it as “toilet use status”. In addition, the usage time when the user starts using is counted, and is also displayed as “usage time”. Further, when the facility is full and when the user waits for use of the facility is detected, information about the waiter (for example, the presence / absence of the waiter, the number of people, etc.) is received from the server 10 in real time. ".

FIG. 9B shows an LED type notification terminal 70. The notification terminal 70 counts the usage time when the user starts to use, and lights up according to the “use time”. Further, when the facility is full and the user waits for the facility to be detected, information on the waiter (for example, whether there is a waiter, the number of waiters, etc.) is received from the server 10 in real time. Displayed as a "person".

Note that the notification by the notification terminal 70 may be characters / text, lamp lighting / flashing, or voice from a speaker (for example, knocking sound or melody).

Here, when the facility use standby is detected, specifically, (1) when the approach of the mobile terminal 30 to the facility is detected, or (2) the operation of the operation button 60 installed in the facility Is detected.

(1) When the proximity of the portable terminal 30 to the facility is detected The vacant seat information display screen of the portable terminal 30 displays the vacant seat information of the toilet facility in real time (FIG. 8). The user who intends to use the toilet facility confirms the availability of the seat before using the toilet facility. Even if the user is congested, when the user goes to the toilet facility, if the user's mobile terminal 30 is located within a predetermined distance range X from the approach detection device 50, the mobile terminal 30 An approach signal is transmitted.

When the server 10 receives the approach signal of the portable terminal 30 from the approach detection device 50, the server 10 refers to the vacant seat management DB 105a to determine whether or not the toilet facility is full. When it is determined that the server 10 is full, the server 10 transmits information about the waiting person (for example, the presence or absence of the waiting person, the number of waiting persons) to the notification terminal 70, and the notification terminal 70 displays this in real time (FIG. 9). )

(2) When the operation of the operation button 60 installed in the facility is detected When the facility is congested, the standby person operates the operation button 60 as if knocking (FIG. 7). When an operation is performed by a standby person, an operation signal is transmitted to the server 10.

When the server 10 receives the operation signal of the operation button 60 from the approach detection device 50, the server 10 refers to the vacant seat management DB 105a and determines whether or not the toilet facility is full. When it is determined that the server 10 is full, the server 10 transmits information about the waiting person (for example, the presence or absence of the waiting person, the number of waiting persons) to the notification terminal 70, and the notification terminal 70 displays this in real time (FIG. 9). ).

Even a user who does not have the portable terminal 30 (dedicated application) by the operation button 60 can transmit information on the standby person to the notification terminal 70 as in the case (1).

Anyone has ever experienced the following. For example, when a door is knocked even when it is crowded in the toilet, or even if you do not know that there is a waiting person, the previous user will start to feel like "I'll open up for the next person soon." is there. Also, for example, after having finished eating at a restaurant in a busy hour at noon, if you witness a waiting customer near the entrance, after the meal from the feeling that "there is a waiting person so I will vacate my seat as soon as possible" There are times when we leave the store early. Or during a chat after a meal, the store clerk may be told to refrain from occupying a seat for a long time.

Based on the experience described above, the vacant seat management system 100 according to the present embodiment actively responds to the “users currently in use” when the facility is congested, so that the users in use can be dealt with. To prompt use of the facility. As a result, users who are currently using it can try to use the facilities quickly, and as a result, the congestion of the facilities can be resolved quickly, and the facilities that can be used from now on can be quickly opened with less waiting time. It is possible to provide.

FIG. 10 is a diagram showing a modification of the notification terminal according to the present embodiment. The above-described notification terminal 70 is installed for each facility provided to the user. The notification terminal 70-2 according to the present modification is a mobile terminal such as a smartphone possessed by a currently used user.

When the facility is fully booked and the use waiting of the facility by the user is detected, information about the waiter is transmitted from the server 10 to the facility (for example, a toilet room) via wireless such as a short distance. . The notification terminal 70-2 possessed by the user in use receives the information regarding the standby user and displays it as “Message”. Note that a dedicated application is installed in advance in the notification terminal 70-2. By doing so, it is possible to reduce the cost of installing the notification terminal 70 for each facility provided to the user and facilitate the introduction.

<Information processing>
Information processing of the server according to the present embodiment will be described.

FIG. 11 is a flowchart showing server update processing according to the present embodiment.

S1: The server 10 determines whether or not the activation signal including the facility ID is received from the monitoring device 40. The monitoring device 40 transmits an activation signal including the facility ID to the server 10 at the time of activation.

S2: The server 10 refers to the vacant seat management DB 105a, and acquires vacant seat information (vacant seat status) of the facility that has received the activation signal using the facility ID as a key.

S3: The server 10 delivers vacant seat information. The distribution destination is the digital signage 20 and the portable terminal 30. Since the distribution request is received from the portable terminal 30 at an arbitrary timing, when the distribution request from the portable terminal 30 is received, the server 10 may execute the processes of S2 and S3.

S4: The server 10 determines whether or not the facility ID, the facility number, and the information indicating that the facility has become a non-vacant seat have been received from the monitoring device 40. If received, the process proceeds to S5.

S5: The server 10 updates the vacant seat status in the vacant seat management DB 105a based on the information in S4. That is, in the facility identified by the facility ID, the vacant seat status (status) of the facility identified by the facility number is changed from a vacant seat state to a non-vacant seat state (for example, “equipment number” in FIG. 5 is underlined). As described above, when the monitoring device 40 detects that the facility is in the non-vacant state or the vacant seat state based on the detection signal of the vacant seat detection device, the facility ID, the equipment number, and the facility are in the non-vacant seat state or the vacant seat state. Information indicating that it has become is transmitted to the server 10.

S6: The server 10 determines whether or not the facility ID, the facility number, and the information indicating that the facility has become vacant are received from the monitoring device 40. If received, the process proceeds to S7.

S7: The server 10 refers to the vacant seat management DB 105a using the facility ID as a key, and determines whether or not the “number of waiting persons” is a positive number (“number of waiting persons”> 0?).

S8: The server 10 updates the vacant seat status in the vacant seat management DB 105a based on the information in S6. That is, in the facility identified by the facility ID, the vacant seat status (status) of the facility identified by the facility number is changed from a vacant seat state to a non-vacant seat state. Further, the “number of waiting persons” in the vacant seat management DB 105a is counted down by one. (FIG. 5). This is because the number of waiting persons is reduced by one vacant seat.

FIG. 12 is a flowchart showing a server notification process according to this embodiment.

S21: The server 10 determines whether or not an approach signal of the mobile terminal 30 from the approach detection device 50 or an operation signal of the operation button 60 is received from the approach detection device 50. If received, the process proceeds to S22. Note that the approach signal and the operation signal include the facility ID where the approach detection device 50 and the operation button 60 are installed.

S22: The server 10 refers to the vacant seat management DB 105a using the facility ID included in the approach signal and the operation signal as a key, and determines whether or not the facility is full. A full seat is a state in which all of the available facilities are in a non-vacant state (in use). If it is determined that the seat is full, the process proceeds to S23. On the other hand, if it is determined that the seat is not full, the process proceeds to S24.

S23: The server 10 increments the “number of waiting persons” in the vacant seat management DB 105a by one based on the information in S21. (FIG. 5).

S24: The server 10 transmits information about the standby person to the notification terminal 70 (FIG. 9).

<Summary>
As described above, the vacant seat management system 100 according to the present embodiment prompts the user who is currently using the facility by prompting the “user currently using” when the facility is congested. Encourage proper use. As a result, users who are currently using the service can try to use the facility quickly, so that the congestion of the facility can be solved quickly. It is possible to provide.

That is, according to the present embodiment, when the facilities and equipment provided to the user are congested, it is possible to prompt the user to use the facilities and equipment quickly and effectively eliminate the congestion. .

It should be noted that although the present invention has been described by way of preferred embodiments of the present invention with specific examples, these specific examples may be used without departing from the broad spirit and scope of the present invention as defined in the claims. Obviously, various modifications and changes can be made to the examples. In other words, the present invention should not be construed as being limited by the details of the specific examples and the accompanying drawings.

For example, the facilities and equipment provided to the user are not limited to the toilet facilities / equipment according to the present embodiment, but may be any facility or equipment with a limited number of users. For example, it may be a seat in a restaurant, a private room, a karaoke box, a seat of a manga cafe, a loaned item, a game machine of a game shop, or the like.

In addition, the vacant seat information according to the present embodiment is a name for convenience, and is not necessarily limited to a facility / equipment accompanied by a seat, and generally refers to information on whether there is a vacancy in the facility / equipment. It is.

The digital signage 20 according to the present embodiment includes, for example, dynamic signage, interactive signage, narrow casting, video distribution, audio distribution, digital POP, digital sign, digital bulletin board, digital display signage, and digital content distribution. System, electronic POP, electronic poster, electronic board, electronic information board, electronic display, electronic signage system, electronic bulletin board, electronic advertisement board, etc.

DESCRIPTION OF SYMBOLS 10 Vacant seat management server 20 Digital signage 30 Portable terminal 40 Monitoring apparatus 50 Approach detection apparatus 60 Operation button 70 Notification terminal 80 Network 100 Vacant seat management system 101 Vacant seat management part 102 Distribution part 103 Detection part 104 Notification part 105 Storage part

Claims

A vacancy management device that manages vacancy information of facilities provided to users,
A distribution means for distributing vacant seat information of the facility to a display device referred to by a user;
Detecting means for detecting use waiting of the facility by detecting an operation of an operating device installed in the facility by a first user;
When the facility is full and the use waiting is detected, a notification terminal installed in the facility being used by the second user is notified of information related to the waiter including the first user. Notification means;
And urging the second user to quickly use the facility being used.
The facility includes equipment in the facility provided to the user;
The vacant seat management apparatus according to claim 1.
In the vacant seat management device that manages the vacant seat information of facilities provided to users,
A distribution means for distributing vacant seat information of the facility to a display device referred to by a user;
Detecting means for detecting use waiting of the facility by detecting an operation of an operating device installed in the facility by a first user;
When the facility is full and the use waiting is detected, a notification terminal installed in the facility being used by the second user is notified of information related to the waiter including the first user. An unoccupied seat management program that functions as a notification means and prompts the second user to quickly use a facility in use.
A vacancy management device that manages vacancy information of facilities provided to users,
Detecting means for detecting an operation of an operating device installed in the facility by a first user;
When the facility is full and the operation device is operated, the second terminal notifies a notification terminal installed in the facility being used by the second user, information about the waiter including the first user. Notification means;
And urging the second user to quickly use the facility being used.