WO2018127008A1 - Procédé et appareil d'acquisition de message vocal - Google Patents

Procédé et appareil d'acquisition de message vocal Download PDF

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Publication number
WO2018127008A1
WO2018127008A1 PCT/CN2017/120042 CN2017120042W WO2018127008A1 WO 2018127008 A1 WO2018127008 A1 WO 2018127008A1 CN 2017120042 W CN2017120042 W CN 2017120042W WO 2018127008 A1 WO2018127008 A1 WO 2018127008A1
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WO
WIPO (PCT)
Prior art keywords
voice message
message
notification
voice
center
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PCT/CN2017/120042
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English (en)
Chinese (zh)
Inventor
时九
Original Assignee
中兴通讯股份有限公司
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Publication of WO2018127008A1 publication Critical patent/WO2018127008A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/10—Multimedia information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Definitions

  • This document relates to, but is not limited to, the field of information processing technology, and in particular, to a method and apparatus for acquiring a voice message.
  • Voice Mail is a widely used service in current communication.
  • the voice mailbox function When the calling terminal calls the called terminal, if the called terminal cannot be connected or is not answered, the voice mailbox function will be triggered, that is, the calling terminal will be prompted.
  • the called terminal's message; the user's message of the calling terminal will be stored in the voicemail center, and the voicemail center will send a notification message to inform the called terminal, and the called terminal prompts the called terminal's user voicemail center to have a voice message.
  • the user of the called terminal listens to the voice message by dialing the voicemail number. After the end of the listening, the voicemail center will send a notification message to the called terminal again, so that the called terminal maintains the state with the voicemail center.
  • Embodiments of the present invention are directed to a method and apparatus for obtaining a voice message, which enables a user to conveniently and quickly listen to a voice message on the terminal.
  • An embodiment of the present invention provides a method for obtaining a voice message, where the method includes:
  • the notification that the voice message is displayed includes: displaying the notification by using a push message; and after receiving the operation instruction for the push message, playing the voice message.
  • the method further comprises: sending the feedback information including the notification that the notification has been read to the voice mail center.
  • the method further includes: sending, to the voice mail center, feedback information including that the voice message has been played.
  • the obtaining the voice message comprises: the protocol for obtaining the voice message from the voice mail center comprises a converged communication RCS protocol and a hypertext transfer protocol HTTP.
  • An embodiment of the present invention provides an apparatus for acquiring a voice message, where the apparatus includes a voice mail message acquiring module and a voice message processing module, where:
  • a voicemail message obtaining module configured to receive a notification message sent by the voicemail center
  • the voice message processing module is configured to: when the voice message center is included in the voice mail center according to the notification message, obtain the voice message and display the voice message notification.
  • the voice message processing module is further configured to: play the voice message.
  • the apparatus further includes: a first feedback module, configured to send, to the voicemail center, feedback information including the notification that the notification has been read.
  • the apparatus further includes: a second feedback module, configured to send, to the voicemail center, feedback information including that the voice message has been played.
  • the voice message processing module is configured to: the protocol based on obtaining the voice message from the voice mail center comprises a converged communication RCS protocol or a hypertext transfer protocol HTTP.
  • the method and device for obtaining a voice message are provided by the embodiment of the present invention, and receiving a notification message sent by the voice mail center; and determining, according to the notification message, that the voice message center contains the voice message, acquiring the voice message and displaying
  • the notification of the voice message is such that the user does not need to dial the voicemail number when the user wants to listen to the voice message; thus the user can listen to the voice message in a convenient and quick manner.
  • the notification is displayed by means of pushing a message; and after receiving an operation instruction for pushing the message, the voice message is played; thereby prompting the user to have a voice message in a silent manner without disturbing the user, and It is convenient for users to listen to voice messages.
  • FIG. 1 is a schematic flowchart of an implementation of a method for listening to a voice message according to an embodiment of the present invention
  • FIG. 2 is a schematic flowchart of a method for listening to a voice message according to an embodiment of the present invention
  • FIG. 3 is a sequence diagram of a method for listening to a voice message according to an embodiment of the present invention.
  • FIG. 4 is a schematic structural diagram of a device for listening to a voice message according to an embodiment of the present invention.
  • the notification message sent by the voice mail center is received; and when the voice message center is included in the voice mail center according to the notification message, the voice message is obtained and the notification of the voice message is displayed.
  • An embodiment of the present invention provides a method for obtaining a voice message. As shown in FIG. 3, the method includes:
  • Step 101 Receive a notification message sent by a voice mailbox center.
  • the voicemail center When the user of the calling terminal completes the message, the voicemail center stores the voice message, and sends a notification message to the called terminal; the called terminal receives the notification message.
  • the voicemail center may send multiple types of notification messages, and each type of notification message includes a specific field, which is used to indicate whether the voicemail center contains a voice message belonging to the called terminal.
  • the following methods may be included: 1. Notification message based on TP-DCS (TP Data Coding Scheme); 2. TP-OA (Transmit Protocol-Originating Address) CPHS (Command) Notification message of TP-OA field mode in PCN Handset Specification, PCN mobile phone command specification; PCN, Personal Communication Network; 3. Transmit Protocol User Data Header Indicator based on TP-UDHI Notification message.
  • Step 102 Determine, according to the notification message, that when the voicemail center contains a voice message, the voice message is obtained and a notification of the voice message is displayed.
  • the called terminal determines that the voicemail center contains a voice message, it needs to send a feedback message including the received voice message multimedia file to the voice mail center, and starts to receive the voice message sent by the voice mail center.
  • the called terminal needs to judge whether the voicemail center contains a voice message according to the notification message, and generally can use various methods, for example:
  • the notification message is based on the TP-DCS mode, determine whether the voice message center contains a voice message according to the bit value of the TP-DCS field, for example, when the 7th-4th bit of the TP-DCS field is binary. At 1101 or 1110, it means that there is an unread voice message in the voicemail center;
  • the IE is obtained.
  • the IE is equal to 0X01, it indicates that there is a voice message.
  • the voicemail flag bit on the identity card ie, Mailbox Dialing Numbers
  • the manner of displaying the notification of the voice message may be one or more of ringing, vibration, and screen display; when the user of the called terminal knows that there is a voice message, and inputting the operation of listening to the voice message, the called terminal You can immediately play the local voice message. In this process, the user of the called terminal does not need to call back the voicemail number, so that it is convenient and quick to listen to the voice message.
  • the notification that the voice message is displayed includes: displaying the notification by using a push message; and receiving an operation instruction for pushing the message, such as an operation of the user clicking the push message, playing the voice leave a message.
  • the terminal automatically plays the voice message, so that the user can conveniently and quickly listen to the voice message without manually dialing the voice mailbox number.
  • the method further includes: sending, to the voice mail center, feedback information including the notification that the notification has been read.
  • the called terminal needs to send feedback information including the notification that the notification has been read to the voice mail center.
  • feedback information including notifications that have been read can be sent via the RCS (Rich Communication Suite) protocol.
  • the method further includes: sending, to the voicemail center, feedback information including a state in which the voice message has been downloaded, read, or deleted.
  • feedback information including a state in which the voice message has been downloaded, read, or deleted.
  • the method for listening to the voice message further includes: sending, to the voice mail center, feedback information including that the voice message has been played.
  • the voice message is played on the called terminal. Therefore, in order to maintain the consistency of the state of the called terminal and the voice mail center, after the voice message is played, the voice message needs to be sent to the voice mail center, including the voice message. Feedback information that has been played. As an optional way, feedback information including that the voice message has been played can be sent through the RCS protocol.
  • the obtaining a voice message from a voice mail center includes: a protocol for obtaining the voice message from a voice mail center, including a converged communication RCS protocol and a hypertext transfer protocol (Hyper Text Transfer Protocol) Transfer Protocol).
  • a protocol for obtaining the voice message from a voice mail center including a converged communication RCS protocol and a hypertext transfer protocol (Hyper Text Transfer Protocol) Transfer Protocol).
  • RCS breaks through the framework of voice and messaging applications, and integrates various communication methods and functions such as voice, messaging, video, presentation technology, and community network. It is regarded by operators as a future communication product, providing users with a converged and rich communication experience. It has the following advantages: 1. Rich business types; 2. Open API (Application Programming Interface), enabling operators to provide special services or let third parties develop new services; 3. The terminal industry chain follows GSMA ( Standards such as the Global System for Mobile Communications Alliance, the 3GPP (The 3rd Generation Partnership Project) and the OMA (Open Mpbile Alliance) reduce the workload of custom terminals. Therefore, the use of the RCS protocol to obtain voice messages has the advantages of low cost, easy development, and the like.
  • GSMA Standards such as the Global System for Mobile Communications Alliance, the 3GPP (The 3rd Generation Partnership Project) and the OMA (Open Mpbile Alliance
  • 3G/4G/WIFI With the popularity of 3G/4G/WIFI, general smart terminals can maintain the state of networking anytime and anywhere, and the cost of using 3G/4G/WIFI is also low; therefore, HTTP can be used to download voice messages, which is convenient and low in cost. .
  • Step 201 The calling terminal calls the called terminal.
  • Step 202 The called terminal cannot be connected for some reason (for example, shutdown, out of service area, or no answer);
  • Step 203 The call server transfers the calling terminal to the voice mail center;
  • Step 204 The voice mail center guides the user of the calling terminal to leave a message by voice
  • Step 205 After the user of the calling terminal completes the message, hang up the phone; at this time, the voice message of the user of the calling terminal is saved in the voice mail center;
  • Step 206 The voice mail center sends a notification message (for example, by using a short message, a PUSH message, or an RCS message, etc.) to the called terminal.
  • a notification message for example, by using a short message, a PUSH message, or an RCS message, etc.
  • Step 207 The called terminal determines, from the received notification message, whether there is a voice message in the voicemail center; if yes, the called terminal modifies the voicemail flag in the identity card and displays a notification of the voice message. ;
  • Step 208 The called terminal obtains a voice message from the voicemail center through RCS or HTTP.
  • Step 209 The called terminal plays a voice message
  • Step 210 The called terminal sends a listening state to the voicemail center through the RCS protocol, so that the listening state of the voice message of the called terminal is synchronized with the state of the voice message on the voicemail center.
  • the notification message (for example, by SMS, PUSH message or RCS message, etc.) may be sent to the called terminal again.
  • the called terminal and the voicemail center need to maintain state synchronization.
  • step 209 and step 210 may be replaced with: Step 211: The user of the called terminal dials a voice mailbox and listens to the voice message according to the prompt. Since this can eliminate the need to download the voice message to the called terminal in advance, the traffic can be saved, and the user's usage habits are also taken into consideration.
  • Step 301 The calling terminal calls the called terminal, and the called terminal cannot be connected for some reason (shutdown, out of service area or no answer, etc.); according to the voice prompt, the calling terminal user performs voice recording, and hangs up after recording phone;
  • Steps 302-304 The voice mail center initiates an Invite request to the called terminal based on the IMS (IP Multimedia Subsystem) network, and the called terminal answers, and the voice mail center confirms, thereby establishing a SIP (Session Initiation Protocol). Protocol) session connection;
  • IMS IP Multimedia Subsystem
  • SIP Session Initiation Protocol
  • Steps 305-306 The voice mail center sends a message session relay protocol (MSRP) request to the called terminal, and the called terminal responds, thereby establishing an MSRP path.
  • MSRP message session relay protocol
  • Steps 307-308 The voice mail center uses the MSRP to send an instant message (Common Profile for Instant Messaging) to the called terminal, and the message includes voicemail state information; after the called terminal receives the message, Updating the voicemail flag bit in the terminal card, and presenting a notification message to the user to remind the user that the voicemail center has a voice message;
  • an instant message Communication Profile for Instant Messaging
  • Steps 309-310 when receiving an operation instruction of the user to the notification message, such as clicking, the called terminal feeds back a status report to the voicemail center;
  • Steps 311-332 The voice mail center uses the MSRP to send a voice message file to the called terminal. After the called terminal receives the message, the user is presented with a notification message to remind the user that the voice message has been received. The voice mail center keeps the voice message copy at the same time. ;
  • Steps 313-314 when receiving an operation instruction of the user to the notification message, such as clicking, the called terminal feeds back a status report to the voicemail center;
  • Steps 315-316 After the voice message is played, the called terminal sends an MSRP REQUEST message to the voicemail center, and sends a status report of the voice message to the voicemail center (for example, it has been viewed or read);
  • Steps 317-318 After the voicemail center receives the read status report of the called terminal, the voice mailbox center status has changed, and the voice mail center uses the MSRP to send a message/CPIM message to the called terminal, the message including the voice mailbox center status. After receiving the message, the called terminal updates the voicemail flag bit in the terminal card, and presents a notification message to the user to inform the user of the state of the voicemail center;
  • Steps 319-320 Optionally, after receiving an operation instruction of the user on the notification message, feeding back a status report to the voicemail center;
  • Steps 321 to 322 Dismantle the SIP callback.
  • An embodiment of the present invention provides a device for acquiring a voice message.
  • the device includes a voicemail message obtaining module 1 and a voice message processing module 2, where:
  • the voice mail message obtaining module 1 is configured to receive a notification message sent by the voice mail center;
  • the voicemail center stores the voice message, and sends a notification message to the called terminal; the called terminal receives the notification message.
  • the voicemail center may send multiple types of notification messages, and each type of notification message includes a specific field, which is used to indicate whether the voicemail center contains a voice message belonging to the called terminal.
  • TP-DCS TP Data Coding Scheme
  • CPHS Common
  • Notification message based on TP-DCS (TP Data Coding Scheme)
  • CPHS Common
  • Notification message based on TP-DCS (TP Data Coding Scheme)
  • CPHS Common-Originating Address
  • CPHS Common Notification message of TP-OA field mode in PCN Handset Specification, PCN mobile phone command specification; PCN, Personal Communication Network
  • PCN Personal Communication Network
  • Transmit Protocol User Data Header Indicator based on TP-UDHI Notification message.
  • the voice message processing module 2 is configured to: when the voice message center is included in the voice mail center according to the notification message, obtain the voice message and display the voice message notification.
  • the voice message processing module 2 determines that the voice message center contains a voice message, it needs to send a feedback message including receiving the voice message multimedia file to the voice mail center, and starts to receive the voice mail center. Voice message.
  • the voice message processing module 2 needs to determine whether the voice message center contains a voice message according to the notification message, and generally can use various methods, for example:
  • the notification message is based on the TP-DCS mode, determine whether the voice message center contains a voice message according to the bit value of the TP-DCS field, for example, when the 7th-4th bit of the TP-DCS field is binary. At 1101 or 1110, it means that there is an unread voice message in the voicemail center;
  • the IE is obtained.
  • the IE is equal to 0X01, the voice message is displayed.
  • the voicemail flag bit on the identity card that is, the mailbox number (Mailbox Dialing Numbers)
  • the voicemail flag bit on the identity card that is, the mailbox number (Mailbox Dialing Numbers)
  • the voicemail flag bit on the identity card, that is, the mailbox number (Mailbox Dialing Numbers)
  • the user will be prompted to have a voice message in the voicemail center.
  • the manner of displaying the notification of the voice message may be one or more of ringing, vibration, and screen display; when the user of the called terminal knows that there is a voice message, and inputting the operation of listening to the voice message, the called terminal You can play the voice message that has been obtained locally. In this process, the user of the called terminal does not need to call back the voicemail number, so that it is convenient and quick to listen to the voice message.
  • the voice message processing module 2 is further configured to: play the voice message.
  • the voice message processing module 2 After receiving the operation instruction of the user to push the message, the voice message processing module 2 automatically plays the voice message, so that the voice message can be conveniently and quickly accessed without the user manually dialing the voice mailbox number.
  • the device further includes: a first feedback module 3, configured to send, to the voicemail center, feedback information including the notification that the notification has been read.
  • the first feedback module 3 needs to send feedback information including the notification that the notification has been read to the voicemail center.
  • the first feedback module 3 is further configured to send, to the voicemail center, feedback information including a state in which the voice message has been downloaded, read, or deleted.
  • the called terminal After the notification of the voice message is downloaded, read or deleted, in order to maintain the consistency of the state of the called terminal and the voice mail center, the called terminal needs to send to the voice mail center that the voice message has been downloaded, read or deleted. Feedback.
  • feedback information including notifications that have been read can be sent via the RCS (Rich Communication Suite) protocol.
  • the device further includes: a second feedback module 4, configured to send, to the voicemail center, feedback information including that the voice message has been played.
  • the voice message is played on the called terminal. Therefore, in order to maintain the consistency of the state of the called terminal and the voice mail center, after the voice message is played, the second feedback module 4 needs to speak to the voice.
  • the mailbox center sends feedback information including that the voice message has been played.
  • feedback information including that the voice message has been played can be sent through the RCS protocol.
  • the voice message processing module 2 is configured to: the protocol based on obtaining the voice message from the voice mail center includes a converged communication RCS protocol and a hypertext transfer protocol HTTP.
  • RCS breaks through the framework of traditional voice and messaging applications, and integrates various communication methods and functions such as voice, message, video, presentation technology, and community network. It is regarded by operators as a future communication product, providing users with a converged and rich communication experience. It has the following advantages: 1. Rich business types; 2. Open API, enabling operators to provide special services or let third parties develop new services; 3. Terminal industry chain together to comply with GSMA (Global System for Mobile Communications Alliance, Global Mobile Communications) Standards such as System Alliance, 3GPP (The 3rd Generation Partnership Project) and OMA (Open Mpbile Alliance) reduce the workload of custom terminals. Therefore, the use of the RCS protocol to obtain voice messages has the advantages of low cost, easy development, and the like.
  • GSMA Global System for Mobile Communications Alliance, Global Mobile Communications
  • 3GPP The 3rd Generation Partnership Project
  • OMA Open Mpbile Alliance
  • 3G/4G/WIFI With the popularity of 3G/4G/WIFI, general smart terminals can maintain the state of networking anytime and anywhere, and the cost of using 3G/4G/WIFI is also low; therefore, HTTP can be used to download voice messages, which is convenient and low in cost. .
  • the voicemail message obtaining module 1, the voice message processing module 2, and the first feedback module 3 and the second feedback module 4 may be configured by a central processing unit (CPU, Central Processing Unit) and a microprocessor (MPU) of the base station server. , Micro Processor Unit), digital signal processor (DSP, Digital Signal Processor), or Field Programmable Gate Array (FPGA).
  • CPU Central Processing Unit
  • MPU microprocessor
  • DSP Digital Signal Processor
  • FPGA Field Programmable Gate Array
  • embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention can take the form of a hardware embodiment, a software embodiment, or a combination of software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage and optical storage, etc.) including computer usable program code.
  • the embodiment of the invention further provides a computer readable storage medium storing computer executable instructions, which are implemented by the processor to implement the method described in the foregoing embodiments.
  • Computer storage medium includes volatile and nonvolatile, implemented in any method or technology for storing information, such as computer readable instructions, data structures, program modules, or other data. , removable and non-removable media.
  • Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disc (DVD) or other optical disc storage, magnetic cartridge, magnetic tape, magnetic disk storage or other magnetic storage device, or may Any other medium used to store the desired information and that can be accessed by the computer.
  • communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal, such as a carrier wave or other transport mechanism, and can include any information delivery media.
  • a modulated data signal such as a carrier wave or other transport mechanism
  • the embodiment of the present invention can realize that the user does not need to dial the voice mail number when the user wants to listen to the voice message; thus, the user can listen to the voice message in a convenient and quick manner; further, the embodiment of the present invention provides a silent, no The way to disturb the user prompts the user to have a voice message, which improves the user experience.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un procédé et un appareil d'acquisition de message vocal. Le procédé consiste à : recevoir un message de notification envoyé par un centre de messagerie vocale (101) ; et lorsqu'il est déterminé, conformément au message de notification, que le centre de messagerie vocale contient un message vocal, acquérir le message vocal et afficher une notification relative à la présence d'un message vocal (102).
PCT/CN2017/120042 2017-01-03 2017-12-29 Procédé et appareil d'acquisition de message vocal WO2018127008A1 (fr)

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CN201710002239.6A CN108270659A (zh) 2017-01-03 2017-01-03 一种获取语音留言的方法和装置
CN201710002239.6 2017-01-03

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