WO2018102993A1

WO2018102993A1 - Task management method and system

Info

Publication number: WO2018102993A1
Application number: PCT/CN2016/108741
Authority: WO
Inventors: 谢德意
Original assignee: 深圳市唯德科创信息有限公司
Priority date: 2016-12-06
Filing date: 2016-12-06
Publication date: 2018-06-14
Also published as: CN110291759B; CN110291759A

Abstract

A task management method and a task management system. The method comprises the following steps: reading a chat record (S120); extracting chat items in the chat record, the chat items comprising task recognition identifiers and case recognition identifiers (S140); performing screening on the task recognition identifiers to obtain a task startup identifier; searching for a corresponding case in a case management system according to the case recognition identifiers; generating a corresponding task in the case in the case management system according to the task startup identifier (S160); and performing association processing on the chat record and the corresponding task. In this way, a manner of manually creating a task is changed into a manner of smart generation, thereby simplifying operations of a user, and improving the working efficiency.

Description

Task management method and system

[0001] The present invention relates to an information update technology, and in particular, to a task management method and system.

Background technique

[0002] With the continuous development of electronic information technology, the use of chat tools for communication of work services has become an indispensable means of information interaction in daily work environments.

[0003] For agencies, the use of chat tools to communicate with customers as the main means of information interaction.

At present, after the agent uses the chat tool to communicate with the customer's business, it needs to read the chat record, find out the task assigned by the customer, and then manually add the corresponding processing task in the case management system. However, finding a chat record of a certain task in the face of a large number of chat records undoubtedly requires a lot of time, and the operation mode of the manual new processing task currently adopted is less efficient and affects the work efficiency.

technical problem

[0004] In view of the above, it is necessary to provide a task management method and system, which can generate a corresponding task according to the chat record intelligence, thus simplifying user operations and improving work efficiency.

Problem solution

Technical solution

[0005] In order to solve the above technical problem, a technical solution adopted by the present invention is: A task management method, comprising the following steps:

[0006] reading a chat record;

Extracting a chat entry in the chat record, the chat entry including a task identification identifier and a case identification identifier;

[0008] screening the task identification identifier to obtain a task startup identifier;

[0009] searching for a corresponding case in the case management system according to the case identification identifier;

[0010] generating a corresponding task in the case in the case management system according to the task activation identifier;

And [0011] associating the chat record with the corresponding task. [0012] wherein the step of generating a corresponding task in the case in the case management system according to the task identification identifier comprises:

[0013] The tasks include processing tasks, task handlers, and task processing.

[0014] In order to solve the above technical problem, another technical solution adopted by the present invention is: a task management method

, including the following steps:

[0015] reading a chat record;

[0016] extracting a chat entry in the chat record, where the chat entry includes a task identification identifier;

[0017] generating a corresponding task in the case management system according to the task identification identifier.

[0018] wherein, the extracting the chat entry in the chat record, the step of the chat entry including the task identification identifier includes:

[0019] screening the task identification identifier to obtain a task startup identifier;

[0020] The step of generating a corresponding task in the case management system according to the task identification identifier includes: [0021] generating a corresponding task in the case management system according to the task activation identifier.

[0022] wherein the chat entry includes a case identification identifier;

[0023] finding a corresponding case in the case management system according to the case identification identifier;

[0024] the step of generating a corresponding task in the case management system according to the task identification identifier includes: [0025] generating a corresponding task in the case in the case management system according to the task identification identifier.

[0026] The step of generating a corresponding task in the case management system according to the task identification identifier includes:

[0027] The tasks include processing tasks, task handlers, and task processing.

[0028] After the step of generating a corresponding task in the case management system according to the task identification identifier, the method further includes:

And [0029] associating the chat record with the corresponding task.

[0030] Another technical solution adopted by the present invention is: A task management system, including:

[0031] a reading module, configured to read a chat record;

[0032] an extraction module, configured to extract a chat entry in the chat record, where the chat entry includes a task identification identifier and a case identification identifier;

[0033] a screening module, configured to filter the task identification identifier, and obtain a task startup identifier; [0034] a searching module, configured to search for a corresponding case in the case management system according to the case identification identifier

[0035] a generating module, configured to generate a corresponding task in the case in the case management system according to the task identification identifier;

[0036] an association module, configured to associate the chat record with the corresponding task.

[0037] wherein the tasks generated by the generating module include a processing task, a task handler, and a task processing time.

[0038] Another technical solution adopted by the present invention is: a task management system, the system includes: [0039] a reading module, configured to read a chat record;

[0040] an extraction module, configured to extract a chat entry in the chat record, where the chat entry includes a task identification identifier;

[0041] a generating module, configured to generate a corresponding task in the case management system according to the task identification identifier.

[0042] wherein the system includes:

[0043] a screening module, configured to filter the task identification identifier, and obtain a task startup identifier;

[0044] The generating module generates a corresponding task in the case management system according to the task startup identifier.

[0045] wherein the chat entry extracted by the extraction module further includes a case identification identifier;

[0046] The system further includes a search module, wherein the search module is configured to find a corresponding case in the case management system according to the case identification identifier;

And [0047] the generating module generates a corresponding task in the case in the case management system according to the task identification identifier.

[0048] wherein the tasks generated by the generating module include a processing task, a task handler, and a task processing time.

[0049] The system includes an association module, and the association module is configured to associate the chat record with a corresponding task.

Advantageous effects of the invention

Beneficial effect

[0050] Through the above solution, the beneficial effects of the present invention are: The management method and system for the task provided by the present invention, by reading the chat record, extracting the task identification identifier according to the chat record, and identifying the identity in the case according to the task identification Intelligently generate corresponding tasks in the system. In this way, the traditional manual new task mode is changed to the intelligent task generation mode, which simplifies user operations and improves work efficiency. Brief description of the drawing

DRAWINGS

[0051] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly described below. Obviously, the drawings in the following description are only some of the present invention. For the embodiments, those skilled in the art can obtain other drawings according to the drawings without any creative work. among them:

1 is a schematic flow chart of a first embodiment of a method for managing a task according to the present invention:

2 is a schematic flow chart of a second embodiment of a task management method according to the present invention:

3 is a schematic structural diagram of a first embodiment of a management system for tasks according to the present invention: [0054] FIG.

4 is a schematic structural diagram of a second embodiment of a management system for a task according to the present invention.

Embodiments of the invention

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. . All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without departing from the inventive scope are the scope of the present invention.

Referring to FIG. 1, FIG. 1 is a schematic flowchart of a first embodiment of a task management method according to the present invention. The method for managing a task includes the following steps:

[0058] S120: Read the chat record.

[0059] The chat record refers to a chat history content that is communicated by using a chat tool. The chat tool includes not limited to QQ, Skype, WeChat or any other tool that can be used for communication, and is not limited herein.

[0060] S140: Extract a chat entry in the chat record, where the chat entry includes a task identification identifier.

[0061] It can be understood that the chat record includes chat content of both the agent and the client, and the chat record list is itemized, and the chat item is extracted.

[0062] wherein the chat entry includes a task identification identifier, and the task identification identifier refers to an identifier that identifies a task from the chat entry.

[0063] S160: Generate a corresponding task in the case management system according to the task identification identifier.

[0064] The case management system refers to an auxiliary tool used by an agency or enterprise to manage a case, including a client. Various types of case management systems, such as modes and Internet modes, that can assist in managing cases, are not limited here.

[0065] To facilitate the management of the generated tasks, the tasks include not limited to processing tasks, task handlers, or task processing.

Compared with the prior art, the method for managing a task provided by the embodiment, by reading a chat record, extracts a task identification identifier according to the chat record, and intelligently identifies the identifier in the case management system according to the task identification identifier. Generate the corresponding task. In this way, the traditional manual new task mode is changed to the intelligent task creation mode, which simplifies user operations and improves work efficiency.

[0067] Please refer to FIG. 2, which is a schematic flowchart of a second embodiment of a task management method according to the present invention. The embodiment provides a task management method, including the following steps:

[0068] S210: Read the chat record.

[0069] The chat record refers to a chat history content that is communicated by using a chat tool. The chat tool includes not limited to QQ, Skype, WeChat or any other tool that can be used for communication, and is not limited herein.

[0070] S220: Extract a chat entry in the chat record, where the chat entry includes a task identification identifier and a case identification identifier.

[0071] The case identification identifier is an identifier that identifies a case from the chat item, and the identifier includes content not limited to a case name, a case number, an application number, or a certificate number.

[0072] S230: Filter the task identification identifier to obtain a task startup identifier.

[0073] The task initiation identifier refers to determining, in the task identification identifier, an identifier for starting the task.

[0074] For example, when all the chat entries are included in the "pre-publication" field, the chat entry containing the above field is attributed to the task identification identifier; and all the task identification identifiers including the "advance public" are continued. The chat entry is filtered, and the chat entry containing the fields such as "request" or "request" in the task identification identifier is filtered out, and the task startup identifier is obtained.

[0075] S240: Find a corresponding case in the case management system according to the case identification identifier.

[0076] performing a search in the case management system according to the case identification identifier, and finding a case corresponding to the case identification identifier in the case management system, thereby avoiding the case in which the task is not corresponding Generated in.

[0077] S250: generating a corresponding one in the case in the case management system according to the task identification identifier Mission.

[0078] After finding the corresponding case in the case management system, generating a corresponding task in the case according to the task identification identifier.

[0079] Further, the chat entry further includes content such as a task deadline identifier, a task handler identifier, and the like, and is used for managing the generated deadlines of the task, processing personnel, and the like.

[0080] S260: Associate the chat record with the corresponding task.

[0081] It can be understood that, in order to facilitate the user to refer to the related task chat record in the future, in the present embodiment, the chat record is associated with the generated task.

Compared with the prior art, the method for managing a task provided by the present embodiment obtains a corresponding case of a required task in the case management system by acquiring a case identification identifier, and more accurately searches for a corresponding method. Case generation tasks; and by correlating chat records with corresponding tasks, it is convenient for users to consult.

Referring to FIG. 3, FIG. 3 is a schematic structural diagram of a first embodiment of a task management system according to the present invention. The present embodiment provides a task management system 100, including a reading module 120, an extraction module 140, and A module 160 is generated.

[0084] The reading module 120 is configured to read a chat record.

[0085] The chat record refers to a chat history content that is communicated by using a chat tool. The chat tool includes not limited to QQ, Skype, WeChat or any other tool that can be used for communication, and is not limited herein.

[0086] The extraction module 140 is configured to extract a chat entry in the chat record, where the chat entry includes a task identification identifier.

[0087] It can be understood that the chat record includes chat content of both the agent and the client, the chat record list is entered, and the chat entry is extracted.

[0088] wherein the chat entry includes a task identification identifier, and the task identification identifier refers to an identifier that identifies a task from the chat entry.

[0089] The generating module 160 is configured to generate a corresponding task in the case management system according to the task identification identifier.

[0090] The case management system refers to an auxiliary tool used by an agency or an enterprise to manage a case, including a client mode, an internet mode, and the like, as long as it can assist in managing a case management system, and Do not limit it.

[0091] To facilitate the management of the generated tasks, the tasks include not limited to processing tasks, task handlers, or task processing.

[0092] Please refer to FIG. 4. FIG. 4 is a schematic structural diagram of a second embodiment of a task management system according to the present invention. The present embodiment provides a task management system 200, including a reading module 210, an extraction module 220, The screening module 230, the lookup module 240, the generation module 250, and the association module 260.

[0093] The reading module 210 reads a chat record.

[0094] The chat record refers to a chat history content that is communicated by using a chat tool. The chat tool includes not limited to QQ, Skype, WeChat or any other tool that can be used for communication, and is not limited herein.

[0095] The extraction module 220 extracts a chat entry in the chat record, where the chat entry includes a task identification identifier and a case identification identifier.

[0096] The case identification identifier is an identifier that identifies a case from the chat item, and the identifier includes content not limited to a case name, a case number, an application number, or a certificate number.

[0097] The screening module 230 filters the task identification identifier to obtain a task startup identifier.

[0098] The task initiation identifier refers to determining, in the task identification identifier, an identifier for starting the task.

[0099] For example, when the extraction module 220 extracts a field containing "advance public" in all chat entries, the chat entry containing the above field is attributed to the task identification identifier; the screening module 230 continues to all The chat entry including the task identification identifier of the "early public" is filtered, and the chat entry including the "request" or "request" field in the task identification identifier is filtered out, and the task startup identifier is obtained.

[0100] The searching module 240 finds a corresponding case in the case management system according to the case identification identifier.

[0101] The searching module 240 performs a search in the case management system according to the case identification identifier, and finds a case corresponding to the case identification identifier in the case management system, thereby avoiding the task. Generated in cases that do not correspond.

[0102] The generating module 250 generates a corresponding task in the case in the case management system according to the task identification identifier.

[0103] After the searching module 240 finds the corresponding case in the case management system, the generating module 250 generates a corresponding task in the case according to the task identification identifier. [0104] Further, the chat entry further includes content such as a task deadline identifier, a task handler identifier, and the like, and is used to manage information such as a deadline, a processing person, and the like of the generated task.

[0105] The association module 260 processes the chat record with the corresponding task.

[0106] It can be understood that, in order to facilitate the user to refer to the related task chat record in the future, in the present embodiment, the association module 260 associates the chat record with the task in the generated task.

Compared with the prior art, the present invention provides a task management system, which reads a chat record through a reading module, and then extracts a task identification identifier through an extraction module, and the generation module further identifies the identifier according to the task. Intelligently generate corresponding tasks in the case management system. Through the management system of this task, the traditional manual creation task is changed to the intelligent generation task mode, which simplifies user operations and improves work efficiency. In addition, in some embodiments, the search module accurately searches for the corresponding case to generate a task in the case, and avoids the occurrence of the task generation not corresponding to the case, and the smart search method can also reduce the human operation. The probability of error occurrence; In addition, the association record is used to associate the chat record with the corresponding task, which is more convenient for the user to consult.

The above description is only an embodiment of the present invention, and is not intended to limit the scope of the invention, and the equivalent structure or equivalent process transformations made by the description of the present invention and the contents of the drawings may be directly or indirectly applied to other The related technical fields are all included in the scope of patent protection of the present invention.

Claims

Claim

[Claim 1] A method for managing a task, comprising the following steps:

Read the chat history;

Filtering the task identification identifier to obtain a task startup identifier;

Searching for a corresponding case in the case management system according to the case identification identifier; generating a corresponding task in the case in the case management system according to the task activation identifier;

The chat record is associated with the corresponding task.

[Claim 2] The method according to claim 1, wherein the step of generating a corresponding task in the case in the case management system according to the task identification identifier comprises: the task including processing Tasks, task handlers, and task processing.

[Claim 3] A method for managing a task, comprising the following steps:

Read the chat history;

Extracting a chat entry in the chat record, the chat entry includes a task identification identifier; generating a corresponding task in the case management system according to the task identification identifier.

[Claim 4] The method according to claim 3, wherein

In the extracting the chat entry in the chat record, the step of the chat entry including the task identification identifier includes:

The step of generating a corresponding task in the case management system according to the task identification identifier includes:

Generating a corresponding task in the case management system according to the task activation identifier.

[Claim 5] The method according to claim 3, wherein

The chat entry includes a case identification identifier;

Finding, in the case management system, a corresponding case according to the case identification identifier; and step of generating a corresponding task in the case management system according to the task identification identifier The steps include:

Generating a corresponding task in the case in the case management system based on the task identification identifier.

A method according to any one of claims 3 to 5, wherein

The tasks include processing tasks, task handlers, and task processing.

A method according to any one of claims 3 to 5, wherein

After the step of generating a corresponding task in the case management system according to the task identification identifier, the method further includes:

The chat record is associated with the corresponding task.

A task management system, including:

a reading module for reading a chat record;

An extraction module, configured to extract a chat entry in the chat record, where the chat entry includes a task identification identifier and a case identification identifier;

a screening module, configured to filter the task identification identifier, obtain a task startup identifier, and a searching module, configured to search for a corresponding case in the case management system according to the case identification identifier;

And a generating module, configured to generate a corresponding task in the case in the case management system according to the task activation identifier;

An association module, configured to associate the chat record with the corresponding task. The system according to claim 8, wherein the tasks generated by the generating module include a processing task, a task handler, and a task processing time.

A task management system, including:

a reading module for reading a chat record;

An extraction module, configured to extract a chat entry in the chat record, where the chat entry includes a task identification identifier;

a generating module, configured to generate a corresponding one in the case management system according to the task identification identifier Mission.

[Claim 11] The system according to claim 10, wherein the system further comprises:

a screening module, configured to filter the task identification identifier, and obtain a task startup identifier; the generating module generates a corresponding task in the case management system according to the task startup identifier

[Claim 12] The system according to claim 10, wherein the chat entry extracted by the extraction module further includes a case identification identifier;

The system further includes a lookup module, wherein the search module is configured to find a corresponding case in the case management system according to the case identification identifier;

The generating module generates a corresponding task in the case in the case management system according to the task identification identifier.

[Claim 13] The system according to any one of claims 10 to 12, wherein

The tasks generated by the generation module include processing tasks, task handlers, and task processing

[Claim 14] The system according to any one of claims 10 to 12, wherein

The system includes an association module, and the association module is configured to associate the chat record with the corresponding task.