CN101166158A - An associated task and customer intercommunion record system - Google Patents
An associated task and customer intercommunion record system Download PDFInfo
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- CN101166158A CN101166158A CNA2006100854835A CN200610085483A CN101166158A CN 101166158 A CN101166158 A CN 101166158A CN A2006100854835 A CNA2006100854835 A CN A2006100854835A CN 200610085483 A CN200610085483 A CN 200610085483A CN 101166158 A CN101166158 A CN 101166158A
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- intercommunion
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Abstract
Using database technique, the invention associates intercommunion records between task and customer according to integrality of entities referred. Using the system can save each intercommunion record between user of the system and customer into library of task activity through working task as carrier. Thus, user can search out intercommunion records related to customer expediently by using task as search key so as to find out valuable information rapidly.
Description
Technical field:
The system of a kind of associated task and communication records with the customer is in current network service media of communication in vogue, a kind of uniqueness, not only can carry out general online communication and exchange, can also be with the content of interchange and concrete task system associated.
Background technology:
Current network service media of communication is a lot, and more famous have a QQ, MSN, and the POPO of Netease etc., all these communication media of communication all have a common problem, are exactly for the preservation and the classification that exchange record, the good mode of neither one.Can only find and the relevant exchange of information that exchanges the people to exchange the artificial classification basis by the historical record that exchanges, can not in exchanging content, excavate Useful Information soon.
Summary of the invention:
The objective of the invention is to try hard to solve the unicity problem that exchanges recorded and stored.Make to exchange record can with relevant task association.Make to exchange content and can automatically be categorized in the concrete action, make the user to make things convenient for and consult and excavate valuable information apace.
The technical solution used in the present invention is: adopt database as support, a task list is arranged in the database, exchange record sheet with one.After having distributed task with the task activity masterplate, the information of task to be inserted in the task list, be not associated with the interchange record this moment, so other table is not operated.When the user opened media of communication and exchanges, when clicking associated task in exchanging the interface, system demonstrated the task that present operator does not finish.After the user selects a task to carry out association, for exchanging content, system generates an electronic document and is kept on the disk, automatically the GUID numbering that generates 128 simultaneously is as this document name, to number then to be filled into and exchange in the record sheet, realization task and exchange the association of record with the sign ID of task.After reaching association, the user finds every communication records with the customer relevant with this task in can be in task movable mold version quickly and easily.If do not carry out association, then can only consult the historical record that exchanges by media of communication.
By foregoing mode realized can the related job task AC system, this system can also utilize this associate feature except possessing the traditional characteristics of AC system, the height that reaches information is integrated.The exchange of information that makes each task involve all clearly illustrates on the task platform, reaches the purpose of knowledge accumulation.
Embodiment:
The user double-clicks the client's that will talk with head portrait in the communication chat tool, eject an interface.Click " associated task " button on the interface, eject and select the associated task forms, select the associated task forms to demonstrate the task that present operator do not finish and the details of this task.After the employee selects to need related task, close and select the associated task forms.Exchange to finish, close exchange forms after, it is then associated to exchange content and task.
Claims (8)
1. the system of associated task and communication records with the customer, it is characterized in that can with user and client exchange record and corresponding task associates, this system comprises following part:
The task activity template is used for formulating and the task that shares out the work, and mission bit stream is managed;
The communication chat tool is used for the user and exchanges with the client, simultaneously can be related with concrete task with exchanging record;
The task activity storehouse is used to store the information of the information of all tasks and all and customer communication.
2. the described task activity masterplate of claim 1, it is characterized in that: this masterplate can the correlation electron document.
3. the described communication chat tool of claim 1 is characterized in that: can carry out association with the task that exchanges the participant with exchanging content.
4. the described communication chat tool of claim 1 is characterized in that: " associated task " button is arranged on its interface, click this button, can eject a task list.
5. the described task list of claim 4 is characterized in that, the task of each in the tabulation is all distributed by the described task activity template of claim 1.
6. the described task list of claim 4 is characterized in that, the task of each in the tabulation all is the task that current operator is carrying out.
7. the described task list of claim 4 is characterized in that: after the operator chose a task in the tabulation, this exchanged content and will be associated with in the associated document of choosing task.
8. the described interchange content of claim 7 is characterized in that, not only can find in the described communication chat tool of claim 1, also can find by checking the associated document in the mission bit stream in the described task activity template of claim 1.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006100854835A CN101166158A (en) | 2006-06-19 | 2006-06-19 | An associated task and customer intercommunion record system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006100854835A CN101166158A (en) | 2006-06-19 | 2006-06-19 | An associated task and customer intercommunion record system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101166158A true CN101166158A (en) | 2008-04-23 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2006100854835A Pending CN101166158A (en) | 2006-06-19 | 2006-06-19 | An associated task and customer intercommunion record system |
Country Status (1)
| Country | Link |
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| CN (1) | CN101166158A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105069591A (en) * | 2015-08-04 | 2015-11-18 | 武汉远众科技有限公司 | Information classification method for textile order |
| CN106600218A (en) * | 2016-12-01 | 2017-04-26 | 湖南英富莱网络技术有限公司 | Processing method and system of data in examination and approval flow |
| WO2018102993A1 (en) * | 2016-12-06 | 2018-06-14 | 深圳市唯德科创信息有限公司 | Task management method and system |
-
2006
- 2006-06-19 CN CNA2006100854835A patent/CN101166158A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105069591A (en) * | 2015-08-04 | 2015-11-18 | 武汉远众科技有限公司 | Information classification method for textile order |
| CN106600218A (en) * | 2016-12-01 | 2017-04-26 | 湖南英富莱网络技术有限公司 | Processing method and system of data in examination and approval flow |
| CN106600218B (en) * | 2016-12-01 | 2020-04-21 | 湖南英富莱网络技术有限公司 | Method and system for processing data in approval process |
| WO2018102993A1 (en) * | 2016-12-06 | 2018-06-14 | 深圳市唯德科创信息有限公司 | Task management method and system |
| CN110291759A (en) * | 2016-12-06 | 2019-09-27 | 深圳市唯德科创信息有限公司 | A kind of management method and system of task |
| CN110291759B (en) * | 2016-12-06 | 2022-02-18 | 深圳市唯德科创信息有限公司 | Task management method and system |
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Open date: 20080423 |