WO2018023796A1 - 语音识别点餐的方法以及点餐系统 - Google Patents
语音识别点餐的方法以及点餐系统 Download PDFInfo
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- WO2018023796A1 WO2018023796A1 PCT/CN2016/093712 CN2016093712W WO2018023796A1 WO 2018023796 A1 WO2018023796 A1 WO 2018023796A1 CN 2016093712 W CN2016093712 W CN 2016093712W WO 2018023796 A1 WO2018023796 A1 WO 2018023796A1
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- user
- voice
- ordering
- dish
- recording
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Links
- 238000000034 method Methods 0.000 title claims abstract description 11
- 235000012054 meals Nutrition 0.000 claims description 14
- 235000013305 food Nutrition 0.000 description 6
- 238000005516 engineering process Methods 0.000 description 5
- 235000021217 cabbage soup Nutrition 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 238000013519 translation Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000015572 biosynthetic process Effects 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 238000013479 data entry Methods 0.000 description 1
- 235000013372 meat Nutrition 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000003058 natural language processing Methods 0.000 description 1
- 235000015277 pork Nutrition 0.000 description 1
- 235000020989 red meat Nutrition 0.000 description 1
- 238000003786 synthesis reaction Methods 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Definitions
- the invention belongs to the field of mobile phone app, and provides a method for voice recognition ordering and a meal ordering system.
- Speech recognition technology also known as automatic speech recognition (English : Automatic Speech Recognition, ASR), whose goal is to convert vocabulary content in human speech into computer-readable input, such as buttons, binary Encoding or sequence of characters. Unlike speaker recognition and speaker confirmation, the latter attempts to identify or confirm the speaker of the speech rather than the vocabulary content contained therein.
- ASR Automatic Speech Recognition
- Speech recognition technology includes voice dialing, voice navigation, indoor device control, voice document retrieval, and simple dictation data entry.
- Speech recognition technology and other natural language processing technologies such as machine translation and speech synthesis
- the combination of technologies allows for the construction of more complex applications such as speech-to-speech translation.
- the embodiment of the invention provides a method for voice recognition ordering, and aims to provide a matching relationship between a preset dish and a voice by using a manual handwriting to record an error in the case of a telephone ordering meal.
- the phone is ordering
- the food information in the user's call is automatically recognized and recorded, which simplifies the operation of the ordering staff to record the dishes, prevents the user from ordering the dishes, improves the efficiency of ordering, and improves the user satisfaction.
- the present invention is implemented as follows: a method for voice recognition ordering, comprising the following steps:
- the menu ordered by the user is automatically recorded.
- the embodiment of the invention further provides a ordering system, comprising:
- a recording unit for recording voice information matching the dishes
- a detecting unit configured to detect a user voice when the user orders the meal by telephone
- a matching unit wherein the input end is respectively connected to the output unit of the recording unit and the detecting unit, and is configured to automatically record the order item selected by the user when the user voice includes the voice information matched by the dish.
- the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve order efficiency and increase user satisfaction.
- FIG. 1 is a schematic flowchart of a method for voice recognition ordering according to an embodiment of the present invention
- FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention.
- figure 1 It is a schematic flowchart of a method for voice recognition ordering provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
- step S100 the voice information matching the dishes is recorded.
- the language information of the following dishes is recorded: 'picker fried meat', 'red pork', 'cabbage soup'.
- step S101 when the user orders a meal by telephone, the user's voice is detected.
- step S102 when the user voice includes the voice information matched by the menu, the user's order is automatically recorded.
- the system when the user makes a call to order the content of the order is: 'red meat', 'cabbage soup', the system will automatically record and display it.
- the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve order efficiency and increase user satisfaction.
- FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention, the ordering system includes:
- a recording unit 21 configured to record voice information matched by the dish
- the detecting unit 22 is configured to detect a user voice when the user orders the meal by using the phone;
- a matching unit 23 having an input end and the recording unit 21 and the detecting unit 22
- the output terminal is configured to automatically record the user's order when the user voice includes the voice information matched by the dish.
- the working principle is: the recording unit 21 records the voice information matched by the dishes; the detecting unit 22 When the user orders a meal by telephone, the user voice is detected; and the matching unit 23 automatically records the user's order when the user voice includes the voice information matched by the menu.
- the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve order efficiency and increase user satisfaction.
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Abstract
本发明属于手机 app 领域,提供了一种语音识别点餐的方法以及点餐系统,所述方法包括:记录菜品匹配的语音信息;当用户通过电话点餐时,检测用户语音;当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。本发明通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
Description
本发明属于手机 app 领域,提供了一种语音识别点餐的方法以及点餐系统。
语音识别技术,也被称为自动语音识别( 英语 : Automatic Speech
Recognition, ASR ),其目标是将人类的语音中的词汇内容转换为 计算机 可读的输入,例如按键、 二进制
编码或者字符序列。与说话人识别及说话人确认不同,后者尝试识别或确认发出语音的说话人而非其中所包含的词汇内容。
语音识别技术的应用包括语音拨号、语音导航、室内设备控制、语音文档检索、简单的听写数据录入等。语音识别技术与其他自然语言处理技术如机器翻译及 语音合成
技术相结合,可以构建出更加复杂的应用,例如语音到语音的翻译。
城市越大,人们工作的节奏就越快,中午的午休吃饭时间基本上就是 1
个小时,还有一大群宅男宅女,不愿意出门,也不愿意自己做饭,对于以上这些人群来说,外卖点餐已是生活中不可或缺的行为之一。对于外卖点餐,可以说绝大部分的人都不陌生,只要打个电话,饭菜直接送到家,这样的服务给人们提供了很多的便利。但是在点餐高峰期,由于点餐人员较多,而接单人员基本上都是靠手写来记录点餐内容,这样总会导致一些错点、少点、多点等等的错误发生,也浪费人力资源。
综上,需要针对电话点餐时靠人工手写记录点餐内容容易出错的情况,提供一种通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
本发明实施例提供了一种语音识别点餐的方法,目的在于针对电话点餐时靠人工手写记录点餐内容容易出错的情况,提供一种通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
本发明是这样实现的:一种语音识别点餐的方法,包括以下步骤:
记录菜品匹配的语音信息;
当用户通过电话点餐时,检测用户语音;
当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
本发明实施例还提供了一种点餐系统,包括:
记录单元,检测单元,匹配单元,其中:
记录单元,用于记录菜品匹配的语音信息;
检测单元,用于当用户通过电话点餐时,检测用户语音;
匹配单元,其输入端分别与所述记录单元及所述检测单元的输出端连接,用于当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
本发明通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
图 1 是本发明实施例提供的一种语音识别点餐的方法的流程示意图;
图 2 是本发明实施例提供的点餐系统的结构示意图。
为了使本发明的目的、技术方案及优点更加清楚明白,以下结合附图及实施例,对本发明进行进一步详细说明。应当理解,此处所描述的具体实施例仅仅用以解释本发明,并不用于限定本发明。
图 1
是发明实施例提供的一种语音识别点餐的方法的流程示意图,为了便于说明,只示出了与本发明实施例相关的部分。
在步骤 S100 中,记录菜品匹配的语音信息。
在本实施例中,记录以下菜品匹配的语言信息:'腌菜炒肉'、'红烧肉'、'白菜汤'。
在步骤 S101 中,当用户通过电话点餐时,检测用户语音。
在步骤 S102 中,当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
在本实施例中,当用户打电话点餐是所描述的点餐内容为:'红烧肉'、'白菜汤'时,系统将自动记录,并显示出来。
本发明通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
图 2 是本发明实施例提供的点餐系统的结构示意图,该点餐系统包括:
记录单元 21 ,检测单元 22 ,匹配单元 23 ,其中:
记录单元 21 ,用于记录菜品匹配的语音信息;
检测单元 22 ,用于当用户通过电话点餐时,检测用户语音;
匹配单元 23 ,其输入端分别与所述记录单元 21 及所述检测单元 22
的输出端连接,用于当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
其工作原理是:记录单元 21 ,记录菜品匹配的语音信息;检测单元 22
,当用户通过电话点餐时,检测用户语音;匹配单元 23 ,当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
本发明通过预设菜品与语音的匹配关系,当用户通过电话点餐时,自动识别用户通话中的菜品信息,并记录,简化了点餐员记录菜品的操作,防止漏记用户所点菜品,提高点餐效率,提高用户满意度。
以上仅为本发明的较佳实施例而已,并不用以限制本发明,凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等,均应包含在本发明的保护范围之内。
Claims (2)
- 一种语音识别点餐的方法,其特征在于,所述方法包括如下步骤:记录菜品匹配的语音信息;当用户通过电话点餐时,检测用户语音;当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
- 一种点餐系统,其特征在于,所述点餐系统包括:记录单元,检测单元,匹配单元,其中:记录单元,用于记录菜品匹配的语音信息;检测单元,用于当用户通过电话点餐时,检测用户语音;匹配单元,其输入端分别与所述记录单元及所述检测单元的输出端连接,用于当所述用户语音中包含所述菜品匹配的语音信息时,自动记录用户所点菜品。
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CN103632319A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 基于语音识别技术的点餐系统 |
CN103632317A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 一种自助式点餐及结算的方法 |
CN103632321A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 一种自助式点餐及结算系统 |
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CN103632320A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 基于语音识别技术的点餐系统及方法 |
CN103632319A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 基于语音识别技术的点餐系统 |
CN103632317A (zh) * | 2013-11-14 | 2014-03-12 | 成都博约创信科技有限责任公司 | 一种自助式点餐及结算的方法 |
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