WO2017181846A1 - 车辆监控方法及装置、存储介质 - Google Patents

车辆监控方法及装置、存储介质 Download PDF

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Publication number
WO2017181846A1
WO2017181846A1 PCT/CN2017/079496 CN2017079496W WO2017181846A1 WO 2017181846 A1 WO2017181846 A1 WO 2017181846A1 CN 2017079496 W CN2017079496 W CN 2017079496W WO 2017181846 A1 WO2017181846 A1 WO 2017181846A1
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WIPO (PCT)
Prior art keywords
service request
vehicle
monitoring
verification
user
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PCT/CN2017/079496
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English (en)
French (fr)
Inventor
郁聪
Original Assignee
中兴通讯股份有限公司
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Publication of WO2017181846A1 publication Critical patent/WO2017181846A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60R—VEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
    • B60R25/00—Fittings or systems for preventing or indicating unauthorised use or theft of vehicles
    • B60R25/10—Fittings or systems for preventing or indicating unauthorised use or theft of vehicles actuating a signalling device
    • B60R25/102—Fittings or systems for preventing or indicating unauthorised use or theft of vehicles actuating a signalling device a signal being sent to a remote location, e.g. a radio signal being transmitted to a police station, a security company or the owner
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W50/00—Details of control systems for road vehicle drive control not related to the control of a particular sub-unit, e.g. process diagnostic or vehicle driver interfaces
    • B60W50/08—Interaction between the driver and the control system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications

Definitions

  • the present invention relates to communication and information technology, and in particular to a vehicle monitoring method and apparatus, and a storage medium.
  • Restriction 1 There are restrictions on the usage scenario. You must install the specified APP or log in to the specified website, or use a computer. This does not apply to mobile scenarios, or you can use a smartphone with the specified APP installed. If you do not install or use the function machine, Method of use;
  • Restriction 2 User learning costs and service providers' development costs are high. To be proficient in using an APP or web application, developers need to have strong user experience and control capabilities. Users also need to learn and be familiar with software. Voice is so common;
  • Restriction 3 The basic requirements of the network are high, and must be used when the car and the terminal are normally connected to the Internet. If there is no access or the data network signal is bad, the monitoring function will be seriously affected;
  • the service back-end is a hub, and an independent service back-end must be deployed to provide monitoring services.
  • the car service provider must consider the construction cost and operating cost of the service platform;
  • the monitoring service of the car network contact center has difficulty in meeting various application scenarios, and there are problems of high learning cost, construction cost and operation cost for the service providers and users. An effective solution.
  • the present invention provides a vehicle monitoring method and apparatus, and a storage medium, to at least solve the need in the related art that the monitoring service of the vehicle network contact center is difficult to meet various application scenarios.
  • a vehicle monitoring method including:
  • the multimedia service request includes at least one of the following: a voice service request, a short message service request, and an internet service request, where the multimedia service request is used to request at least one of the following: acquiring the vehicle Current monitoring data and control vehicles;
  • the vehicle is monitored and processed.
  • the multimedia service request is verified, including:
  • the initiated account information carried in the multimedia service request according to the account information that is pre-registered by the user, where the initiated account information includes the originating number information or the initiated account information;
  • the verification password is verified according to a password pre-stored by the user, wherein the multimedia service request passes the verification after the verification password verification is passed.
  • the foregoing method further includes:
  • the account information re-entered by the user is re-authenticated according to the account information pre-registered by the user, and the verification password input by the user is verified after the verification is passed again. After the verification password verification is passed, the multimedia service request passes the verification.
  • the method before the monitoring process of the vehicle, the method further includes:
  • the monitoring process flow is started according to the type of monitoring processing in the above-mentioned monitoring processing menu selected by the user.
  • the monitoring processing process is started according to the monitoring processing type in the monitoring processing menu selected by the user, including:
  • the foregoing monitoring processing type is tested according to the security mutual exclusion principle, wherein the security mutual exclusion principle includes performing a processing security check on the current state of the vehicle and the monitoring processing type;
  • the monitoring processing flow is started according to the above-mentioned monitoring processing type, wherein the monitoring processing includes acquiring current monitoring data of the vehicle and/or controlling the vehicle.
  • a vehicle monitoring apparatus including:
  • the verification module is configured to receive the multimedia service request and verify the multimedia service request, where the multimedia service request includes at least one of the following: a voice service request, a short message service request, and an internet service request, where the multimedia service request is used for the request At least one of: obtaining current monitoring data of the vehicle and controlling the above vehicle;
  • the monitoring module is configured to perform monitoring processing on the vehicle when the multimedia service request is verified.
  • the verification module includes:
  • the first verification unit is configured to verify the initiated account information carried in the multimedia service request according to the account information that is pre-registered by the user, and the initiated account information includes the originating number information or the initiated account information;
  • the receiving unit is configured to receive the verification password input by the user after the verification of the initiated account information is passed;
  • the second verification unit is configured to verify the verification password according to a password pre-stored by the user, wherein the multimedia service request passes the verification after the verification password verification is passed.
  • the device further includes: a third verification unit, when the verification of the initiated account information fails,
  • the third verification unit is configured to re-verify the account information re-entered by the user according to the account information pre-registered by the user, wherein, after the verification is passed again, the verification password input by the user is verified, after the verification password verification is passed, the foregoing The multimedia service request is verified.
  • the device further includes: a providing module, configured to provide a monitoring processing menu corresponding to the privilege level to the user according to the privilege level of the account information; the startup module is configured to be according to the monitoring processing menu selected by the user The monitoring processing type starts the monitoring processing flow.
  • a providing module configured to provide a monitoring processing menu corresponding to the privilege level to the user according to the privilege level of the account information
  • the startup module is configured to be according to the monitoring processing menu selected by the user The monitoring processing type starts the monitoring processing flow.
  • the startup module includes: a fourth verification unit configured to verify the type of the monitoring processing according to the security mutual exclusion principle, wherein the security mutual exclusion principle comprises performing a processing security check on the current state of the vehicle and the monitoring processing type;
  • a startup unit configured to start a monitoring process according to the monitoring processing type after the monitoring type check is passed, wherein the monitoring process includes acquiring current monitoring data of the vehicle and/or controlling the vehicle.
  • a vehicle monitoring apparatus including:
  • a memory for storing executable instructions
  • a processor configured to execute the executable instructions stored by the memory, the executable instructions comprising:
  • the multimedia service request includes at least one of the following: a voice service request, a short message service request, and an internet service request, where the multimedia service request is used to request at least the following A: obtaining current monitoring data of the vehicle and controlling the vehicle;
  • the vehicle is monitored.
  • a storage medium is provided, and an executable is stored An executable instruction for executing a vehicle monitoring method provided by an embodiment of the present invention.
  • the requirements of various application scenarios are uniformly submitted through a multimedia service request, such as a voice service request, a short message service request, and an internet service request, thereby supporting the request for acquiring the vehicle by means of a multimedia service request.
  • a multimedia service request such as a voice service request, a short message service request, and an internet service request.
  • the current monitoring data and the control of at least one of the vehicles; the vehicle can be monitored and processed as long as the multimedia service request is verified.
  • the monitoring service of the vehicle networking contact center has difficulty in meeting various application scenarios, and there are problems of high learning cost, construction cost, and operation cost for the service provider and the user, thereby achieving a kind of problem.
  • the monitoring and processing of the vehicle can be completed in various application scenarios, and the learning cost, construction cost and operation cost of the service background are saved.
  • FIG. 1 is a flow chart of a vehicle monitoring method according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing the structure of a vehicle monitoring device according to an embodiment of the present invention.
  • FIG. 3 is a block diagram showing another structure of a vehicle monitoring device according to an embodiment of the present invention.
  • FIG. 4 is a flow chart of a vehicle monitoring method in accordance with an alternative embodiment of the present invention.
  • FIG. 5 is another flow chart of a vehicle monitoring method in accordance with an alternative embodiment of the present invention.
  • FIG. 6 is a flow chart of a vehicle monitoring method in accordance with an alternative example of the present invention.
  • FIG. 7 is a schematic structural diagram of an optional hardware of a vehicle monitoring apparatus according to an embodiment of the present invention.
  • FIG. 1 is a flowchart of a vehicle monitoring method according to an embodiment of the present invention. As shown in FIG. 1 , the process includes the following steps:
  • Step S102 Receive a multimedia service request, and verify the multimedia service request, where the multimedia service request includes at least one of the following: a voice service request, a short message service request, and an internet service request, where the multimedia service request is used to request at least one of the following: : obtaining current monitoring data of the vehicle and controlling the vehicle;
  • Step S104 Perform monitoring processing on the vehicle if the multimedia service request passes verification.
  • the multimedia service request includes at least one of the following:
  • the service request, the short message service request, and the internet service request are used to request at least one of: obtaining current monitoring data of the vehicle and controlling the vehicle.
  • the monitoring service of the vehicle networking contact center has difficulty in meeting various application scenarios, and there are problems of high learning cost, construction cost, and operation cost for the service provider and the user, thereby achieving a kind of problem.
  • the monitoring and processing of the vehicle can be completed in various application scenarios, and the learning cost, construction cost and operation cost of the service background are saved.
  • the step S102 may be implemented by using the following technical solution: verifying the initiated account information carried in the multimedia service request according to the account information pre-registered by the user, where the initiated account information includes the originating number information or the originating account. After the verification of the above-mentioned initiation account information, the verification password input by the user is received; and the verification password is verified according to the password pre-stored by the user, wherein the multimedia service request passes the verification after the verification password verification is passed.
  • the account information pre-registered by the user may be a phone number information or an account such as WeChat or E-mail.
  • the account information, the account information carried in the multimedia service request, that is, the account account information of the incoming account is verified to see whether it is an account registered by the car service provider or the user himself on the vehicle terminal, and may include the local number (telephone) Number, etc.), various social accounts of this machine, etc.
  • the password input by the user is verified.
  • the verification of the media service request is passed.
  • Such double password authentication can prevent the non-account entity from using the account of the account body for monitoring without permission, and is more secure for the user of the account.
  • step S102 when the verification of the initiating account information is not passed, the foregoing step S102 further includes:
  • the account information re-entered by the user is re-authenticated according to the account information pre-registered by the user, and the verification password input by the user is verified after the verification is passed again. After the verification password verification is passed, the multimedia service request passes the verification.
  • step S104 before performing the monitoring process on the vehicle, step S104 further includes:
  • Step A providing a user with a monitoring processing menu corresponding to the foregoing permission level according to the permission level of the account information;
  • step B the monitoring process is started according to the type of monitoring processing in the monitoring processing menu selected by the user.
  • step B includes:
  • Step C The foregoing monitoring processing type is verified according to the security mutual exclusion principle, wherein the security mutual exclusion principle includes performing a processing security check on the current state of the vehicle and the monitoring processing type;
  • Step D After the above-mentioned monitoring processing type check is passed, the monitoring processing flow is started according to the above-mentioned monitoring processing type, wherein the monitoring processing includes acquiring current monitoring data of the vehicle and/or controlling the vehicle.
  • Step S202 The car service provider or the user himself binds the number or account on the car, specifically including initial data setting and registration, including social number, account number (number) password authentication such as local number, local WeChat, and Yixin public number. Information, account (number) permission configuration, etc.;
  • Step S204 When the user initiates the multimedia service request, the user may use any fixed telephone or mobile phone (the originating account information may be the number of the fixed line or the mobile phone, and may also be an account of WeChat or Yixin) to dial the access number bound to the vehicle. That is, the user initiates a multimedia service request to the vehicle, and the initiation request is accessed to the vehicle through the operator voice network channel;
  • the originating account information may be the number of the fixed line or the mobile phone, and may also be an account of WeChat or Yixin
  • Step S206 The vehicle determines that the voice channel incoming call is a voice service request, and directly uses the voice channel to verify the voice service request, and the vehicle determines that the short message channel incoming call is a short message service request, and directly uses the short message channel to verify the short message service request.
  • the vehicle judges that the Internet channel incoming call is an Internet service request, and the Internet service is directly used to verify the Internet service request;
  • Step S208 Each channel determines whether the calling number or the calling account is in the account database that has been registered for authentication. If not, the user also needs to go to step S210 to prompt to input the authenticated number or account. If yes, skip step S210 and enter directly. Step S212 performs password information authentication;
  • Step S210 If the calling party does not register the authenticated account on the car before, the user is prompted to input the authenticated number or account number;
  • Step S212 If the calling number or the account input account or the account is in the registered account library, the user is continuously prompted to perform password authentication, and the user needs to input a multi-digit password (the number of digits may be more than 6 digits to enhance security);
  • Step S214 After the authentication is passed, the privilege level of the authenticated user is determined, and a corresponding interactive voice response (IVR) voice menu service is provided for the target.
  • IVR interactive voice response
  • Step S216 When the authenticated user selects the designated monitoring operation (ie, the monitoring processing type) according to the IVR voice menu prompt, the vehicle performs real-time data acquisition and function control;
  • the designated monitoring operation ie, the monitoring processing type
  • Step S218 The types of monitoring processing that can be provided to the user include: current location of the vehicle, speed, mileage, fault code information, control of keyless activation, air conditioner opening and closing, and window opening and closing of the window;
  • Step S220 The monitoring processing result may be broadcasted or sent to the user by voice or short message;
  • Step S222 Certain monitoring processing types may be mutually exclusive and shielded according to the principle of security mutual exclusion. For example, dangerous actions such as unlocking the door during driving may be preset and saved as rules, so that the authentication user remotely initiates the door unlocking operation even during driving. The car can also directly return to the results of security conflict monitoring errors to prevent security accidents;
  • the construction and operation cost of the third-party service platform is omitted, and the service platform of the intermediate network is reduced, and the interaction efficiency and security can be improved.
  • the user's usage threshold is lowered, and even if there is no data network, the mobile phone signal can be successfully completed, and the requirements of the business environment are low, which satisfies most of the application scenarios of the user.
  • Provide richer multimedia monitoring tools with data network Combined with voice channel and SMS channel, it can meet the application requirements in any scenario.
  • account classification authentication, authority function control and management, and basic security functions are mutually exclusive, which further ensures the security of the monitoring channel and the security of the vehicle monitoring action.
  • FIG. 2 is a structural block diagram of a vehicle monitoring device according to an embodiment of the present invention. As shown in FIG. 2, the device includes the following modules:
  • the verification module 22 is configured to receive the multimedia service request and verify the multimedia service request, where the multimedia service request includes at least one of the following: a voice service request, The short message service request or the internet service request, the multimedia service request is used to request at least one of: acquiring current monitoring data of the vehicle, and controlling the vehicle;
  • the monitoring module 24 is connected to the verification module 22 and configured to perform monitoring processing on the vehicle when the multimedia service request is verified.
  • the multimedia service request is received by the verification module 22, and the multimedia service request is verified.
  • the monitoring module 24 performs monitoring processing on the vehicle.
  • the monitoring service of the vehicle networking contact center has difficulty in meeting various application scenarios, and there are problems of high learning cost, construction cost, and operation cost for the service provider and the user, thereby achieving a kind of problem.
  • the monitoring and processing of the vehicle can be completed in various application scenarios, and the learning cost, construction cost and operation cost of the service background are saved.
  • the verification module 22 includes:
  • the first verification unit is configured to verify, according to the account information pre-registered by the user, the originating account information carried in the multimedia service request, where the initiating account information includes the originating number information or the originating account information;
  • the receiving unit is connected to the first verification unit, and configured to receive the verification password input by the user after the verification of the initiated account information is passed;
  • the second verification unit is connected to the receiving unit and configured to verify the verification password according to a password pre-stored by the user, wherein the multimedia service request passes the verification after the verification password verification is passed.
  • the verification module 22 further includes a third verification unit, and is connected to the second verification unit.
  • the third verification unit is configured to be pre-registered account information according to the user.
  • the account information re-entered by the user is re-authenticated, and after the verification is passed again, the verification password input by the user is verified, and after the verification password verification is passed, the multimedia service request passes the verification.
  • the vehicle monitoring device further includes:
  • the startup module is connected to the providing module and configured to start the monitoring processing process according to the monitoring processing type in the monitoring processing menu selected by the user.
  • the startup module includes:
  • the fourth verification unit is configured to check the foregoing monitoring processing type according to the security mutual exclusion principle, wherein the security mutual exclusion principle includes performing a processing security check on the current state of the vehicle and the monitoring processing type;
  • the startup unit is connected to the fourth verification unit, and configured to start the monitoring processing flow according to the monitoring processing type after the monitoring processing type verification is passed, wherein the monitoring processing comprises acquiring current monitoring data of the vehicle and/or controlling the vehicle.
  • FIG. 3 is another structural block diagram of a vehicle monitoring device according to an embodiment of the present invention.
  • the device includes: an in-vehicle contact center platform 30, and a short message.
  • the in-vehicle contact center platform 30 is connected to the SMS self-service module 32, the voice self-service module 34, the Internet self-service module 36, and the monitoring interface module 38, respectively.
  • In-vehicle contact center platform 30 The core module of the device is deployed on the smart car.
  • the built-in mobile phone module is connected to the operator's voice channel, short message channel and Internet channel. It is the user monitoring request access portal and service platform, and other modules. There is interaction.
  • Monitoring interface module 38 By connecting with other functional modules (functional systems) of the vehicle, status data of the current vehicle can be collected, such as Location Based Service (LBS)/Global Positioning System (GPS)/ GIS (Geographic Information System) information, mileage information, speed, tire pressure, engine status, water temperature and water level, and even driving recorder data, and can also provide vehicles
  • LBS Location Based Service
  • GPS Global Positioning System
  • GIS Geographic Information System
  • Voice self-service module 34 The user can use any telephone to dial the in-vehicle device number and access the in-vehicle contact center platform. The device provides voice self-service for the user and monitors the car through voice.
  • SMS self-service module 32 The user can use any mobile phone to send an SMS command to the in-vehicle device number, access the in-vehicle contact center platform 30, provide a self-service for the user, and monitor the car through the short message.
  • the user can use the client such as WeChat and E-mail to send a monitoring instruction to the designated car through the public Internet service platform, provide a response to the instruction, and send the result information to the user terminal through the Internet channel.
  • client such as WeChat and E-mail
  • FIG. 4 is a flowchart of a method for monitoring a vehicle according to an alternative embodiment of the present invention. As shown in FIG. 4, when the multimedia service request is a voice service request, the method specifically includes the following steps:
  • Step S402 The user initiates a call to the number of the in-vehicle contact center platform 30 of the smart car through a fixed line or a mobile phone, and the access number is the SIM (Subscriber Identification Module) card number bound to the smart car. Can uniquely identify the smart car;
  • SIM Subscriber Identification Module
  • Step S404 After receiving the call request, the in-vehicle contact center platform 30 accesses the voice self-service module 34, and the voice self-service module 34 broadcasts the welcome voice.
  • Step S406 The in-vehicle contact center platform 30 performs password authentication on the number entered by the calling party or the user, and rejects the monitoring request for the car if the authentication fails, and proceeds to the next step after the authentication is passed;
  • Step S408 For the number passed by the authentication, the certified in-vehicle contact center platform 30 The corresponding monitoring processing menu is broadcast according to the level authority at the time of registration of the number.
  • the low-privileged number menu voice is “Please press 1 for vehicle mileage inquiry, 2 for vehicle location inquiry, 3 for usage guide, and the high-privileged number service menu voice for “Vehicle mileage inquiry, please press 1, vehicle location inquiry, please Press 2, press 3 for real-time status data of the vehicle, press 4 for air-conditioning control, 5 for car lock control, and 6 for use guide;
  • Step S410 After the user selects the button menu, the service enters the allowed monitoring processing type, and the in-vehicle contact center platform 30 then notifies the monitoring interface module 38 to acquire data and implement the manipulation action;
  • Step S412 The monitoring interface module 38 performs the security mutex determination according to the solidified mutual exclusion rule, that is, the solidified security mutual exclusion principle.
  • Step S414 If the security mutual exclusion check fails, the monitoring interface module 38 prompts the security mutual exclusion information according to a preset rule: which security mutual exclusion types of the user conflict with the current operation;
  • Step S416 If the security mutex check passes, the monitoring interface module 38 continues to request the vehicle bus to acquire relevant monitoring data and complete the control action;
  • Step S418 If the failure of S416, the corresponding error information is prompted according to the failure code;
  • Step S420 If the S416 is successful, the voice broadcast, the short message transmission monitoring information, and the action control success result.
  • the related monitoring result information and the control success information are broadcasted to the user. If the user calls in with the mobile phone, the monitoring status and the like can be sent as a short message, and the user requests the processing to be completed;
  • FIG. 5 is a vehicle monitoring side in accordance with an alternate embodiment of the present invention
  • FIG. 5 is a vehicle monitoring side in accordance with an alternate embodiment of the present invention
  • Step S502 The user sends a short message to the number bound to the smart car's in-vehicle contact center platform 30 through the mobile phone, and the destination number is the SIM card number bound to the smart car, and the phone number can uniquely identify the smart car;
  • Step S504 After receiving the short message service request, the in-vehicle contact center platform 30 accesses the short message self-service module 32, and the short message self-service module 32 sends a short message welcome message;
  • Step S506 the SMS self-service module 32 authenticates the user's mobile phone number. If the number is not registered in the car contact center platform 30, the authentication does not pass the monitoring request for rejecting the car, and the authentication passes to the next step;
  • Step S508 The certified in-vehicle contact center platform 30 delivers the corresponding business function short message menu according to the level authority of the number registration.
  • the in-vehicle contact center platform 30 obtains the permission function of the number registration, and sends the short message instruction code menu to provide only the type of monitoring processing corresponding to the number (such as the business function short message menu).
  • the low-privileged number menu voice is “Please reply to the following command code: 01 vehicle mileage query, 02 vehicle location query, please press 03, please press the button.”
  • the high-privileged number service menu voice is “Please reply the following command code: 01 Vehicle mileage inquiry, 02 vehicle position inquiry, 03 vehicle real-time status data, 04 air conditioning control, 05 car lock control, 06 usage guide”;
  • Step S510 After the user replies to the instruction code, the short message service module invokes the monitoring interface module to implement acquisition and control of the monitoring data.
  • the short message service module calls the monitoring interface module to realize the acquisition and control actions of the monitoring data.
  • the service enters the allowed monitoring function, and the in-vehicle contact center platform 30 then notifies the monitoring interface module 38 to acquire data and implement the control action;
  • Step S512 The monitoring interface module 39 performs the security mutual exclusion lock judgment according to the solidified mutual exclusion principle.
  • Step S514 If the security lock check fails, the monitoring interface module 39 prompts the security mutual exclusion information: prompting the user which security rules conflict with the current operation according to a preset rule;
  • Step S516 If the security mutex check passes, the monitoring interface module 38 continues to request the vehicle bus to acquire relevant monitoring data or complete the control action;
  • Step S518 If the failure in S516, the corresponding error information is prompted according to the failure code;
  • Step S520 The short message is sent to the monitoring information and the action control success result.
  • the related monitoring result information and the manipulation success information are sent to the user mobile phone short message, and the user request processing is completed.
  • FIG. 6 is a flowchart of a vehicle monitoring method according to an alternative example of the present invention. As shown in FIG. 6, when the multimedia service request is an Internet service request, the method specifically includes the following steps:
  • Step S602 registering the WeChat Yixin public number of the smart car, and configuring the function menu of the smart car corresponding to the public number through the WeChat and Yixin public platforms according to the requirements;
  • Step S604 The user accesses the public number of the in-vehicle contact center through the WeChat E-mail client APP and clicks the designated function menu.
  • the user initiates a WeChat or Easy Letter session to the public number of the smart car's in-vehicle contact center platform through the WeChat or E-mail APP client, and clicks on the menu corresponding to the public number according to the current requirement, and the public number is bound by the smart car.
  • the public number this public number can uniquely identify the smart car on the WeChat or Yixin platform;
  • Step S606 The in-vehicle contact center platform accesses the Internet self-service module after receiving the menu instruction request;
  • Step S608 The in-vehicle contact center platform authenticates the user account that initiated the request.
  • the in-vehicle contact center platform requests the Internet self-service module to authenticate the user account that initiates the request, and the Internet self-service module authenticates and authenticates the user's WeChat and E-mail accounts. If the account is not registered in the vehicle platform, the authentication is rejected. The monitoring request for the car, the certification is passed to the next step;
  • Step S610 The certified in-vehicle contact center platform determines whether the current operation is unauthorized according to the level authority when the account is registered.
  • the in-vehicle contact center platform obtains the permission function of the account registration, and determines whether the current user request matches the permission of the account. If the match does not match, the user is not allowed to perform the operation, and the matching proceeds to the next step;
  • Step S612 If there is no excess, the monitoring interface module is invoked to implement acquisition and control actions of the monitoring data.
  • the in-vehicle contact center platform then calls the monitoring interface module to obtain data and implement the control action according to the user request;
  • Step S614 The monitoring interface module performs security mutual exclusion judgment according to the solidified mutual exclusion principle: after obtaining the basic real-time data of the vehicle from the vehicle bus, it is determined whether the current operation can pass the security mutual exclusion lock check, for example, the vehicle is in the running process. , it is not allowed to open the operation of the door lock;
  • Step S616 If the security lock check fails, the monitoring interface module prompts the user for security mutual exclusion information according to a preset rule: which security rules conflict with the current operation;
  • Step S618 If the security mutex lock passes, the monitoring interface module continues to request the vehicle bus to acquire relevant monitoring data and complete the control action;
  • Step S620 If the failure of S618, the corresponding error information is prompted according to the failure code;
  • Step S622 If the monitoring data is acquired or the control action is completed successfully, the phase is sent to the user account.
  • the monitoring result information and the manipulation success information for example, the monitoring information and the successful operation result of the operation are sent to the user WeChat APP
  • each of the above modules may be implemented by software or hardware.
  • the foregoing may be implemented by, but not limited to, the foregoing modules are all located in the same processor; or, the modules are located in multiple In the processor.
  • FIG. 7 is an optional hardware structure diagram of a vehicle monitoring apparatus 4 according to an embodiment of the present invention, including:
  • the processor 41, the input/output interface 43, the memory 44, and the network interface 42 (using various wired or wireless communication technologies), the components can communicate via a system bus connection.
  • a memory 44 for storing executable instructions
  • the processor 41 is configured to execute the executable instructions stored by the memory, where the executable instructions comprise:
  • the multimedia service request includes at least one of the following: a voice service request, a short message service request, and an internet service request, where the multimedia service request is used to request at least the following A: obtaining current monitoring data of the vehicle and controlling the vehicle;
  • the vehicle is monitored.
  • the embodiment of the present invention further provides a computer readable storage medium storing computer executable instructions, which are implemented to implement a vehicle monitoring method, such as shown in FIG. 1 , FIG. 4 to FIG. 6 .
  • Vehicle monitoring method such as shown in FIG. 1 , FIG. 4 to FIG. 6 .
  • modules or steps of the present invention described above can be implemented with a general purpose computing device, which can be centralized on a single computing device, or Distributed over a network of computing devices, optionally, they may be implemented in program code executable by the computing device, such that they may be stored in the storage device for execution by the computing device, and in some cases
  • the steps shown or described may be performed in a different order than that herein, or they may be separately fabricated into individual integrated circuit modules, or a plurality of the modules or steps may be implemented as a single integrated circuit module.
  • the invention is not limited to any specific combination of hardware and software.
  • the present invention provides a vehicle monitoring method and apparatus, and a storage medium, the method comprising: receiving a multimedia service request, and verifying the multimedia service request, wherein the multimedia service request includes at least one of the following: a voice service request, a short message a service request or an internet service request, the multimedia service request being configured to request at least one of: acquiring current monitoring data of the vehicle, controlling the vehicle; and monitoring the vehicle if the multimedia service request is verified deal with.
  • the invention solves the problem that the monitoring service of the vehicle networking contact center in the related art has difficulty in meeting various application scenarios, and has high learning cost, construction cost and operation cost for the service provider and the user. Furthermore, it can achieve the monitoring and processing of the vehicle in various application scenarios, and at the same time save the learning cost, construction cost and operation cost of the service background.

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Abstract

本发明提供了车辆监控方法及装置、存储介质，所述方法包括：接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。

Description

车辆监控方法及装置、存储介质
相关申请的交叉引用
本发明基于申请号为201610244727.3、申请日为2016年4月19日的中国专利申请提出，并要求该中国专利申请的优先权，该中国专利申请的内容在此引入本发明作为参考。
技术领域
本发明涉及通信与信息技术，具体而言，涉及一种车辆监控方法及装置、存储介质。
背景技术
相关技术要对汽车实现远程监控基本上都是采用智能手机或电脑通过登录部署在网络(Web)中的网站或使用应用(APP)向汽车商服务后台等非公众平台服务器发送请求，并通过该服务后台同指定汽车进行交互，传递数据和指令。这种方式目前应用上存在如下四点限制：
限制一：使用场景有限制，必须安装指定APP或登录指定网站，要么使用电脑，这样对移动场景就不适用，要么使用安装了指定APP的智能手机，未安装或者使用功能机的情况下也没有办法使用；
限制二：用户学习成本和服务商的开发成本较高，要熟练使用一款APP或者网页应用，需要开发者有较强的用户体验把控能力，用户也需要对软件进行学习和熟悉，不如短信、语音那么通用；
限制三：对网络基础条件要求高，必须要在汽车和终端均正常接入互联网的情况下才能使用，有哪一方没有接入或者数据网络信号不佳都会严重影响监控功能；
限制四：服务后台是枢纽，必须部署独立的服务后台提供监控服务，汽车服务商就必须考虑该服务平台的建设成本和运营成本；
针对在相关技术中，车联网联络中心监控服务存在难以满足各种应用场景的需求，而且对服务商和用户的使用来讲都存在较高的学习成本、建设成本和运营成本的问题，尚未提出有效的解决方案。
发明内容
本发明提供了一种车辆监控方法及装置、存储介质，以至少解决相关技术中车联网联络中心监控服务存在难以满足各种应用场景的需求。
根据本发明实施例的一个方面，提供了一种车辆监控方法，包括：
接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制车辆；
在上述多媒体业务请求通过验证的情况下，对上述车辆进行监控处理。
上述方案中，对多媒体业务请求进行验证，包括：
根据用户预先注册的帐户信息对上述多媒体业务请求中携带的发起账户信息进行验证，上述发起账户信息包括发起号码信息或发起账号信息；
当上述发起账户信息验证通过后，接收用户输入的验证密码；
根据用户预先存储的密码对上述验证密码进行验证，其中，在验证密码验证通过后，上述多媒体业务请求通过验证。
上述方案中，当发起号码或账号验证不通过时，上述方法还包括：
根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证，其中，当再次验证通过后再对用户输入的验证密码进行验证，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
上述方案中，对上述车辆进行监控处理之前，上述方法还包括：
根据帐户信息的权限级别给用户提供与上述权限级别对应的监控处理菜单；
根据用户所选择的上述监控处理菜单中的监控处理类型启动监控处理流程。
上述方案中，根据用户所选择的上述监控处理菜单中的监控处理类型启动监控处理流程，包括：
根据安全互斥原则检验上述监控处理类型，其中，上述安全互斥原则包括对上述车辆当前状态与上述监控处理类型进行处理安全性检验；
当上述监控处理类型检验通过后，根据上述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制上述车辆。
根据本发明实施例的另一方面，提供了一种车辆监控装置，包括：
验证模块，配置为接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，上述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，上述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制上述车辆；
监控模块，配置为在上述多媒体业务请求通过验证的情况下，对上述车辆进行监控处理。
上述方案中，验证模块，包括：
第一验证单元，配置为根据用户预先注册的帐户信息对上述多媒体业务请求中携带的发起帐户信息进行验证，发起账户信息包括发起号码信息或发起账号信息；
接收单元，配置为当上述发起账户信息验证通过后，接收用户输入的验证密码；
第二验证单元，配置为根据用户预先存储的密码对上述验证密码进行验证，其中，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
上述方案中，所述装置还包括：第三验证单元，当上述发起账户信息验证不通过时，
第三验证单元配置为根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证，其中，当再次验证通过后再对用户输入的验证密码进行验证，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
上述方案中，所述装置还包括：提供模块，配置为根据上述帐户信息的权限级别给用户提供与上述权限级别对应的监控处理菜单；启动模块，配置为根据用户所选择的上述监控处理菜单中的监控处理类型启动监控处理流程。
上述方案中，启动模块包括：第四验证单元，配置为根据安全互斥原则检验上述监控处理类型，其中，安全互斥原则包括对上述车辆当前状态与上述监控处理类型进行处理安全性检验；
启动单元，配置为当上述监控处理类型检验通过后，根据上述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制上述车辆。
根据本发明实施例的一个方面，提供了一种车辆监控装置，包括：
存储器，用于存储可执行指令；
处理器，配置为执行所述存储器存储的可执行指令，所述可执行指令包括：
接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；
在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
根据本发明实施例的一个方面，提供了一种存储介质，存储有可执行 指令，所述可执行指令用于执行本发明实施例提供的车辆监控方法。
通过本发明实施例，通过将各种应用场景的需求(如)统一通过多媒体业务请求发起提交，如语音业务请求、短信业务请求和互联网业务请求等，从而支持以多媒体业务请求的方式请求获取车辆的当前监控数据和控制上述车辆至少之一；只要在上述多媒体业务请求通过验证的情况下即可对车辆进行监控处理。
解决相关技术中车联网联络中心监控服务存在难以满足各种应用场景的需求，而且对服务商和用户的使用来讲都存在较高的学习成本、建设成本和运营成本的问题，进而达到一种在各种应用场景下都能完成对车辆的监控处理，同时节省了服务后台的学习成本、建设成本和运营成本的效果。
附图说明
图1是根据本发明实施例的车辆监控方法的流程图；
图2是根据本发明实施例的车辆监控装置的结构框图；
图3是根据本发明实施例的车辆监控装置的另一结构框图；
图4是根据本发明可选实施例的车辆监控方法的流程图；
图5是根据本发明可选实施例的车辆监控方法的另一流程图；
图6是根据本发明可选示例的车辆监控方法的流程图；
图7是本发明实施例提供的车辆监控装置的一个可选的硬件结构示意图。
具体实施方式
下文中将参考附图并结合实施例来详细说明本发明。需要说明的是，在不冲突的情况下，本发明实施例中的特征可以相互组合。
需要说明的是，本发明的说明书和权利要求书及上述附图中的术语第一、第二等是用于区别类似的对象，而不必用于描述特定的顺序或先后次 序。
在本发明实施例中提供了一种车辆监控方法，图1是根据本发明实施例的车辆监控方法的流程图，如图1所示，该流程包括如下步骤：
步骤S102，接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制车辆；
步骤S104，在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
通过上述各个步骤，接收多媒体业务请求，并对该多媒体业务请求进行验证，在上述多媒体业务请求通过验证的情况下，对上述车辆进行监控处理，其中，上述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，上述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制上述车辆。解决相关技术中车联网联络中心监控服务存在难以满足各种应用场景的需求，而且对服务商和用户的使用来讲都存在较高的学习成本、建设成本和运营成本的问题，进而达到一种在各种应用场景下都能完成对车辆的监控处理，同时节省了服务后台的学习成本、建设成本和运营成本的效果。
在一个可选实施例中，步骤S102可以具体通过以下技术方案实现：根据用户预先注册的帐户信息对上述多媒体业务请求中携带的发起账户信息进行验证，上述发起账户信息包括发起号码信息或发起账号信息；当上述发起账户信息验证通过后，接收用户输入的验证密码；根据用户预先存储的密码对上述验证密码进行验证，其中，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
用户预先注册的账户信息可以是电话号码信息也可为微信或易信等账 户信息，对多媒体业务请求中携带的账户信息，即呼入账户的主体账户信息进行验证，看其是否为汽车服务商或者用户自己在车载终端上进行的账户注册，可以包括本机号码(电话号码等)、本机的各种社交账号等。当账户信息验证通过后再对用户输入的密码进行验证，当双重验证通过后，该对媒体业务请求验证通过。这样的密码双重认证可以防止非账户主体未经许可而使用账户主体的账户进行监控操作，对账户主体用户来说安全性更好。
在一个可选示例中，当上述发起账户信息验证不通过时，上述步骤S102还包括：
根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证，其中，当再次验证通过后再对用户输入的验证密码进行验证，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
在一个可选示例中，对上述车辆进行监控处理之前，步骤S104还包括：
步骤A，根据上述帐户信息的权限级别给用户提供与上述权限级别对应的监控处理菜单；
步骤B，根据用户所选择的上述监控处理菜单中的监控处理类型启动监控处理流程。
在另一个可选示例中，步骤B包括：
步骤C，根据安全互斥原则检验上述监控处理类型，其中，上述安全互斥原则包括对上述车辆当前状态与上述监控处理类型进行处理安全性检验；
步骤D，当上述监控处理类型检验通过后，根据上述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制上述车辆。
基于上述实施例及示例的技术方案，以下以一具体示例对上述技术方 案进行详细说明。
步骤S202：汽车服务商或者用户自己在汽车上进行号码或账号绑定，具体包括初始数据设置及注册，包括本机号码、本机微信、易信公众号等社交账号、账号(号码)密码认证信息、账号(号码)权限配置等；
步骤S204：用户发起多媒体业务请求时，可以使用任意固定电话或手机(发起账户信息可为该固话或手机的号码，还可以为微信或易信的账号)拨打车辆上绑定的接入号码，即用户向车辆发起了多媒体业务请求，该发起请求通过运营商语音网通道接入到车辆；
步骤S206：车辆判断是语音通道呼入即为语音业务请求，直接使用语音通道对语音业务请求进行验证，车辆判断是短信通道呼入即为短信业务请求，直接使用短信通道对短信业务请求进行验证，车辆判断是互联网通道呼入即为互联网业务请求，直接使用互联网通道对互联网业务请求进行验证；
步骤S208：各通道判断主叫号码或者主叫账号是否在已经注册认证的账户库中，如果不在还需要进入步骤S210提示请输入已认证过的号码或账号，如果在则跳过步骤S210直接进入步骤S212进行密码信息认证；
步骤S210：如果主叫不为已经之前在汽车上注册认证过的账户，则提示用户请输入已认证的号码或账号；
步骤S212：如果主叫或者用户输入的认证号码或账户在注册账户库内，则继续提示用户进行密码认证，用户需要输入多位数字密码(位数可以在6位以上以增强安全性)；
步骤S214：认证通过之后判断该认证用户的权限级别，并针对性提供相应的互动式语音应答(IVR，Interactive Voice Response)语音菜单服务，级别越高提供的菜单功能就越多，级别越低提供的菜单功能就越少，菜单服务功能和权限级别可以预先进行设置；
步骤S216：当认证用户根据IVR语音菜单提示选择了指定监控操作(即监控处理类型)时，车辆进行实时的数据获取和功能控制；
步骤S218：可以提供给用户的监控处理类型包括：车辆当前位置、时速、里程、故障码信息、控制无钥匙启动、空调开启关闭和车窗车门开启关闭；
步骤S220：监控处理结果可以通过语音或短信方式向用户进行播报或发送；
步骤S222：某些监控处理类型可以依据安全互斥原则进行互斥和屏蔽，例如行驶途中车门解锁等危险动作可以作为规则进行预设保存处理，那么即使行驶过程中认证用户远程发起了车门解锁操作，汽车也可以直接返回安全冲突监控出错的结果，防止出现安全意外事故；
采用上述方法，与相关技术相比，直接利用运营商的成熟多媒体通道，省去了第三方服务平台的建设和运营成本，减少了中间网络的服务平台还能够提高交互效率和安全性。降低了用户使用门槛，即使在没有数据网络只要有手机信号的情况下也能顺利完成，对业务环境要求很低满足了用户绝大多数应用场景。在具备数据网络的条件下提供更为丰富的多媒体监控手段。同语音通道和短信通道结合起来可以满足任意场景下的应用需求。同时账户分级认证、权限功能控制和管理、基础安全功能互斥等手段，进一步保证了监控通道的安全性和车辆监控动作的安全性。通过该方法，可以提供更为强大、灵活、安全、可靠的智能汽车远程监控解决方案，为智能汽车的进一步发展拓宽道路。
在本示例中提供了一种车辆监控装置，图2是根据本发明实施例的车辆监控装置的结构框图，如图2所示，所述装置包括如下模块：
验证模块22，配置为接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，上述多媒体业务请求至少包括以下之一：语音业务请求、 短信业务请求或者互联网业务请求，上述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据、控制上述车辆；
监控模块24，与验证模块22相连，配置为在上述多媒体业务请求通过验证的情况下，对上述车辆进行监控处理。
通过验证模块22接收多媒体业务请求，并对该多媒体业务请求进行验证，当验证模块22验证通过后监控模块24对上述车辆进行监控处理。解决相关技术中车联网联络中心监控服务存在难以满足各种应用场景的需求，而且对服务商和用户的使用来讲都存在较高的学习成本、建设成本和运营成本的问题，进而达到一种在各种应用场景下都能完成对车辆的监控处理，同时节省了服务后台的学习成本、建设成本和运营成本的效果。
在一可选实施例中，上述验证模块22包括：
第一验证单元，配置为根据用户预先注册的帐户信息对上述多媒体业务请求中携带的发起帐户信息进行验证，上述发起账户信息包括发起号码信息或发起账号信息；
接收单元，与第一验证单元相连，配置为当上述发起账户信息验证通过后，接收用户输入的验证密码；
第二验证单元，与接收单元相连，配置为根据用户预先存储的密码对上述验证密码进行验证，其中，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
在一较佳实施例中，该验证模块22还包括第三验证单元，与第二验证单元相连，当上述发起账户信息验证不通过时，上述第三验证单元配置为根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证，其中，当再次验证通过后再对用户输入的验证密码进行验证，在上述验证密码验证通过后，上述多媒体业务请求通过验证。
在一可选的实施例中，该车辆监控装置还包括：
提供模块，与验证模块22相连，配置为根据上述帐户信息的权限级别给用户提供与上述权限级别对应的监控处理菜单；
启动模块，与提供模块相连，配置为根据用户所选择的上述监控处理菜单中的监控处理类型启动监控处理流程。
在一可选的实施例中，该启动模块包括：
第四验证单元，配置为根据安全互斥原则检验上述监控处理类型，其中，上述安全互斥原则包括对上述车辆当前状态与上述监控处理类型进行处理安全性检验；
启动单元，与第四验证单元相连，配置为当上述监控处理类型检验通过后，根据上述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制上述车辆。
在本发明实施例中提供了一种车辆监控装置，图3是根据本发明实施例的车辆监控装置的另一结构框图，如图3所示，所述装置包括：车载联络中心平台30、短信自助模块32、语音自助模块34、互联网自助模块36和监控接口模块38；
车载联络中心平台30分别与短信自助模块32、语音自助模块34、互联网自助模块36和监控接口模块38相连。
车载联络中心平台30：装置的核心模块，部署在智能汽车上，内置移动电话模块，同运营商语音通道、短信通道和互联网通道对接，是用户监控请求接入入口和业务平台，与其他模块均有交互。
监控接口模块38：通过与车辆的其他功能模块(功能系统)相连，可以搜集到当前车辆的状态数据如基于位置服务(LBS，Location Based Service)/全球卫星定位系统(GPS，Global Positioning System)/地理信息系统(GIS，Geographic Information System)信息、里程信息、时速、胎压、发动机状态、水温水位甚至是行车记录仪数据等，并且还能提供车 门锁定解锁、空调开启关闭、车窗开启关闭、无钥匙启动等车辆监控功能，通过车载联络中心平台30为各类自助模块监控访问接口。
语音自助模块34：用户可使用任意电话拨打车载装置号码，接入车载联络中心平台，装置为用户提供语音自助服务，通过语音方式对汽车进行监控。
短信自助模块32：用户可使用任意手机电话向车载装置号码发送短信指令，接入车载联络中心平台30，为用户提供短信自助服务，通过短信方式对汽车进行监控。
互联网自助模块36：用户可使用微信、易信等客户端通过公共互联网服务平台向指定汽车发送监控指令，对指令提供响应并通过互联网渠道向用户终端发送结果信息。
基于上述实施例及示例的技术方案，以下结合附图4以一具体示例对上述技术方案进行详细说明。图4是根据本发明可选实施例的车辆监控方法的流程图，如图4所示，当多媒体业务请求为语音业务请求时，该方法具体包括如下步骤：
步骤S402：用户通过固话或手机向智能汽车的车载联络中心平台30的号码发起通话，接入号码即为该智能汽车绑定的客户识别模块(SIM，Subscriber Identification Module)卡号码，这个电话号码能唯一标识该智能汽车；
步骤S404：车载联络中心平台30接收到呼叫请求后接入到语音自助模块34上，语音自助模块34播报欢迎语音；
步骤S406：车载联络中心平台30对主叫或者用户输入的号码进行密码的认证，认证不通过则拒绝对该汽车的监控请求，认证通过则进入下一个步骤；
步骤S408：对于认证通过的号码，通过认证的车载联络中心平台30 根据该号码注册时的级别权限，播报对应的监控处理菜单。
屏蔽其他监控功能，主要是为了对多个账号进行分级分域的控制管理。例如低权限的号码菜单语音为“车辆里程查询请按1，车辆位置查询请按2，使用指南请按3”，高权限的号码服务菜单语音为“车辆里程查询请按1，车辆位置查询请按2，车辆实时状态数据请按3，空调控制请按4，车锁控制请按5，使用指南请按6”；
步骤S410：用户选择了按键菜单后，业务进入允许的监控处理类型，车载联络中心平台30随即通知监控接口模块38获取数据和实施操控动作；
步骤S412：监控接口模块38按照固化的互斥规则即固化的安全互斥原则进行安全互斥锁判断。
从车辆总线获取车辆的各项基础实时数据后判断当前监控处理操作是否能够通过安全互斥锁的检查，例如车辆在行驶过程中，就不允许开启车门锁的操作；
步骤S414：如果安全互斥锁检查不通过，则监控接口模块38按照预设的规则提示安全互斥信息：用户哪些安全互斥类型同当前操作存在冲突；
步骤S416：如安全互斥锁检查通过，则监控接口模块38继续向车辆总线请求获取相关监控数据和完成操控动作；
步骤S418：如S416失败，则根据失败码提示对应的错误信息；
步骤S420：如S416成功，语音播报、短信发送监控信息及动作操控成功结果。
获取监控数据或完成操控动作成功，则向用户播报相关监控结果信息和操控成功信息，如果用户是用手机呼入的还可将监控状态等信息以短信下发，本次用户请求处理完成；
基于上述实施例及示例的技术方案，以下结合附图5以一具体示例对上述技术方案进行详细说明。图5是根据本发明可选实施例的车辆监控方 法的另一流程图，如图5所示，当多媒体业务请求为短信业务请求时，该方法具体包括如下步骤：
步骤S502：用户通过手机向智能汽车的车载联络中心平台30上所绑定的号码发送短信，目的号码即为该智能汽车绑定的SIM卡号码，这个电话号码能唯一标识该智能汽车；
步骤S504：车载联络中心平台30接收到短信业务请求后接入到短信自助模块32上，短信自助模块32下发短信欢迎语；
步骤S506：短信自助模块32对用户手机号码进行认证，如果是车载联络中心平台30中未曾注册的号码则认证不通过拒绝对该汽车的监控请求，认证通过则进入下一个步骤；
步骤S508：通过认证的车载联络中心平台30根据该号码注册时的级别权限下发对应的业务功能短信菜单。
对于认证通过的号码，车载联络中心平台30获取该号码注册的权限功能，并下发短信指令码菜单仅提供该号码对应的监控处理类型(如业务功能短信菜单)。
屏蔽其他监控功能，主要是为了对多个账号进行分级分域的控制管理。例如低权限的号码菜单语音为“请回复如下指令码：01车辆里程查询，02车辆位置查询请按，03使用指南请按”，高权限的号码服务菜单语音为“请回复如下指令码：01车辆里程查询，02车辆位置查询，03车辆实时状态数据，04空调控制，05车锁控制，06使用指南”；
步骤S510：用户回复指令码后，短信业务模块调用监控接口模块，实现监控数据的获取和控制动作。
用户回复了相应指令码后，短信业务模块调用监控接口模块，实现监控数据的获取和控制动作。业务进入允许的监控功能，车载联络中心平台30随即通知监控接口模块38获取数据和实施操控动作；
步骤S512：监控接口模块39按照固化的安全互斥原则进行安全互斥锁判断。
从车辆总线获取车辆的各项基础实时数据后判断当前操作是否能够通过安全互斥锁的检查，例如车辆在行驶过程中，就不允许开启车门锁的操作；
步骤S514：如果安全锁检查不通过，则监控接口模块39提示安全互斥信息：按照预设的规则提示用户哪些安全规则同当前操作存在冲突；
步骤S516：如安全互斥锁检查通过，则监控接口模块38继续向车辆总线请求获取相关监控数据或完成操控动作；
步骤S518：如S516失败，则根据失败码提示对应的错误信息；
步骤S520：短信下发监控信息及动作操控成功结果。
获取监控数据或完成操控动作成功，则向用户手机短信发送相关监控结果信息和操控成功信息，本次用户请求处理完成；
基于上述实施例及示例的技术方案，以下结合附图6以一具体示例对上述技术方案进行详细说明。图6是根据本发明可选示例的车辆监控方法的流程图，如图6所示，当多媒体业务请求为互联网业务请求时，该方法具体包括如下步骤：
步骤S602：注册智能汽车的微信易信公众号，并根据要求通过微信、易信公众平台配置智能汽车对应公众号的功能菜单；
步骤S604：用户通过微信易信客户端APP访问车载联络中心的公众号并点击指定功能菜单。
用户通过微信或易信APP客户端向智能汽车的车载联络中心平台的公众号发起微信或易信会话，并根据当前的要求点击公众号对应的菜单，该公众号即为该智能汽车绑定的公众号，这个公众号能在微信或易信平台上唯一标识该智能汽车；
步骤S606：车载联络中心平台接收到菜单指令请求后接入到互联网自助模块上；
步骤S608：车载联络中心平台对发起请求的用户账号进行认证。
车载联络中心平台对发起请求的用户账号请求互联网自助模块进行认证，互联网自助模块对用户的微信、易信账号进行认证鉴权，如该账号未在车载平台中进行登记注册，认证不通过则拒绝对该汽车的监控请求，认证通过则进入下一个步骤；
步骤S610：通过认证的车载联络中心平台根据该账号注册时的级别权限判断当前操作是否越权。
对于认证通过的账号，车载联络中心平台获取该账号注册的权限功能，并判断当前用户请求是否同账号的权限相匹配，不匹配则提示用户不允许进行该项操作，匹配则进入下个步骤；
步骤S612：如没有越权，则调用监控接口模块，实现监控数据的获取和控制动作。
权限检查通过之后，车载联络中心平台随即按照用户请求调用监控接口模块获取数据和实施操控动作；
步骤S614：监控接口模块按照固化的安全互斥原则进行安全互斥判断：从车辆总线获取车辆的各项基础实时数据后判断当前操作是否能够通过安全互斥锁的检查，例如车辆在行驶过程中，就不允许开启车门锁的操作；
步骤S616：如果安全锁检查不通过，则监控接口模块按照预设的规则提示用户安全互斥信息：哪些安全规则同当前操作存在冲突；
步骤S618：如安全互斥锁检查通过，则监控接口模块继续向车辆总线请求获取相关监控数据和完成操控动作；
步骤S620：如S618失败，则根据失败码提示对应的错误信息；
步骤S622：获取监控数据或完成操控动作成功，则向用户账号发送相 关监控结果信息和操控成功信息，例如，向用户微信易信APP发送监控信息及动作操控成功结果
本次用户请求处理完成；
需要说明的是，上述各个模块是可以通过软件或硬件来实现的，对于后者，可以通过以下方式实现，但不限于此：上述模块均位于同一处理器中；或者，上述模块分别位于多个处理器中。
举例来说，参见图7，图7是本发明实施例提供的车辆监控装置4的一个可选的硬件结构示意图，包括：
处理器41、输入/输出接口43，存储器44以及网络接口42(使用各种有线方式或无线方式的通信技术)，组件可以经系统总线连接通信。
存储器44，用于存储可执行指令；
处理器41，配置为执行所述存储器存储的可执行指令，所述可执行指令包括：
接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；
在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
本发明实施例还提供了一种计算机可读的存储介质，其存储有计算机可执行指令，所述计算机可执行指令被执行时实现车辆监控方法，例如图1、图4至图6所示的车辆监控方法。
显然，本领域的技术人员应该明白，上述的本发明的各模块或各步骤可以用通用的计算装置来实现，它们可以集中在单个的计算装置上，或者 分布在多个计算装置所组成的网络上，可选地，它们可以用计算装置可执行的程序代码来实现，从而，可以将它们存储在存储装置中由计算装置来执行，并且在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤，或者将它们分别制作成各个集成电路模块，或者将它们中的多个模块或步骤制作成单个集成电路模块来实现。这样，本发明不限制于任何特定的硬件和软件结合。
以上所述仅为本发明的可选实施例而已，并不用于限制本发明，对于本领域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
工业实用性
本发明提供了车辆监控方法及装置、存储介质，所述方法包括：接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求或者互联网业务请求，所述多媒体业务请求配置为请求至少以下之一：获取车辆的当前监控数据、控制所述车辆；在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。通过本发明，解决相关技术中车联网联络中心监控服务存在难以满足各种应用场景的需求，而且对服务商和用户的使用来讲都存在较高的学习成本、建设成本和运营成本的问题，进而达到一种在各种应用场景下都能完成对车辆的监控处理，同时节省了服务后台的学习成本、建设成本和运营成本的效果。

Claims (12)

  1. 一种车辆监控方法，包括：
    接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；
    在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
  2. 根据权利要求1所述的方法，其中，所述对该多媒体业务请求进行验证包括：
    根据用户预先注册的帐户信息对所述多媒体业务请求中携带的发起账户信息进行验证，所述发起账户信息包括发起号码信息或发起账号信息；
    当所述发起账户信息验证通过后，接收用户输入的验证密码；
    根据用户预先存储的密码对所述验证密码进行验证，并在所述验证密码验证通过后，所述多媒体业务请求通过验证。
  3. 根据权利要求2所述的方法，其中，当所述发起账户信息验证不通过时，所述方法还包括：
    根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证；
    当再次验证通过后对用户输入的验证密码进行验证，并在所述验证密码验证通过后，所述多媒体业务请求通过验证。
  4. 根据权利要求2或3所述的方法，其中，在对所述车辆进行监控处理之前，所述方法还包括：
    根据所述帐户信息的权限级别向用户提供与所述权限级别对应的监控处理菜单；
    根据用户所选择的监控处理菜单中的监控处理类型启动监控处理流 程。
  5. 根据权利要求4所述的方法，其中，根据用户所选择的监控处理菜单中的监控处理类型启动监控处理流程，包括：
    根据安全互斥原则检验所述监控处理类型，其中，所述安全互斥原则包括对所述车辆当前状态与所述监控处理类型进行安全性检验；
    当所述监控处理类型检验通过后，根据所述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制所述车辆。
  6. 一种车辆监控装置，包括：
    验证模块，配置为接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；
    监控模块，配置为在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
  7. 根据权利要求6所述的车辆监控装置，其中，所述验证模块，包括：
    第一验证单元，配置为根据用户预先注册的帐户信息对所述多媒体业务请求中携带的发起帐户信息进行验证，所述发起账户信息包括发起号码信息或发起账号信息；
    接收单元，配置为当所述发起账户信息验证通过后，接收用户输入的验证密码；
    第二验证单元，配置为根据用户预先存储的密码对所述验证密码进行验证，其中，在所述验证密码验证通过后，所述多媒体业务请求通过验证。
  8. 根据权利要求7所述的车辆监控装置，其中，所述装置还包括：
    第三验证单元，配置为当所述发起账户信息验证不通过时，根据用户预先注册的帐户信息对用户重新输入的帐户信息进行再次验证，其中，当 再次验证通过后再对用户输入的验证密码进行验证，在所述验证密码验证通过后，所述多媒体业务请求通过验证。
  9. 根据权利要求7或8所述的车辆监控装置，其中，所述装置还包括：
    提供模块，配置为根据所述帐户信息的权限级别给用户提供与所述权限级别对应的监控处理菜单；
    启动模块，配置为根据用户所选择的所述监控处理菜单中的监控处理类型启动监控处理流程。
  10. 根据权利要求9所述的车辆监控装置，其中，所述启动模块包括：
    第四验证单元，配置为根据安全互斥原则检验所述监控处理类型，其中，所述安全互斥原则包括对所述车辆当前状态与所述监控处理类型进行处理安全性检验；
    启动单元，配置为当所述监控处理类型检验通过后，根据所述监控处理类型启动监控处理流程，其中，监控处理包括获取车辆的当前监控数据和/或控制所述车辆。
  11. 一种车辆监控装置，包括：
    存储器，用于存储可执行指令；
    处理器，配置为执行所述存储器存储的可执行指令，所述可执行指令包括：
    接收多媒体业务请求，并对该多媒体业务请求进行验证，其中，所述多媒体业务请求至少包括以下之一：语音业务请求、短信业务请求和互联网业务请求，所述多媒体业务请求用于请求至少以下之一：获取车辆的当前监控数据和控制所述车辆；
    在所述多媒体业务请求通过验证的情况下，对所述车辆进行监控处理。
  12. 一种存储介质，存储有可执行指令，所述可执行指令用于执行权利要求1至5任一项所述的车辆监控方法。
PCT/CN2017/079496 2016-04-19 2017-04-05 车辆监控方法及装置、存储介质 WO2017181846A1 (zh)

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