WO2017166944A1 - Procédé et dispositif pour fournir un accès à un service - Google Patents

Procédé et dispositif pour fournir un accès à un service Download PDF

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Publication number
WO2017166944A1
WO2017166944A1 PCT/CN2017/073926 CN2017073926W WO2017166944A1 WO 2017166944 A1 WO2017166944 A1 WO 2017166944A1 CN 2017073926 W CN2017073926 W CN 2017073926W WO 2017166944 A1 WO2017166944 A1 WO 2017166944A1
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Prior art keywords
service
user
business
flow
services
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PCT/CN2017/073926
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English (en)
Chinese (zh)
Inventor
陈懿新
陈莉
秦晋
潘瑜
贾力
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华为技术有限公司
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Publication of WO2017166944A1 publication Critical patent/WO2017166944A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management

Definitions

  • the present invention relates to the field of computer technologies, and in particular, to a method and apparatus for providing service access.
  • FIG. 1 is a schematic diagram of a menu based on a tree structure. The user can select from the first level menu step by step to find the desired menu item and then perform the corresponding business access. In this way, the user needs to be familiar with the location of the menu item, and the multi-level search is required to find the corresponding menu item of the service to be accessed, which is time-consuming and labor-intensive and inefficient.
  • the present invention provides a method and apparatus for providing service access to solve the problem of inefficient service access in the prior art.
  • an embodiment of the present invention provides a method for providing service access, in which a service engine receives a service description of a user, and analyzes a service requirement of the user from a service description of the user, so as to generate at least one service based on the service requirement.
  • the accessed service flow is a service sequence in which a plurality of services having an association relationship are combined.
  • the service description is carried by the service request. Because the interface engine automatically analyzes the service flow that conforms to the service description, that is, the user can input the service description and directly present the service combination that the user needs to access to the user, without the user selecting in a large number of service menus, thereby improving the user. Access to business efficiency
  • the generating the at least one service flow based on the service requirement specifically includes:
  • the business requirement is input into a pre-trained business model, and at least one service flow that meets the business requirement is generated by the business model.
  • generating, by the service model, at least one service flow that meets the service requirement specifically includes:
  • the business logic between the selected services is analyzed, and the services having the associated relationship in the business logic are combined according to the priority order of the business logic to form a service flow.
  • the method further includes:
  • the atomic operations are deduplicated from front to back according to the order of the services in the service flow, and the business form is generated according to the de-duplicated atomic operations.
  • the method further includes: acquiring a personalized feature of the user;
  • the personalized feature of the user is also input into the business model
  • the selecting, by the business library, the plurality of services that meet the service requirements specifically includes: selecting, according to the personalized features of the user, a plurality of services that meet the service requirements from the service library.
  • the business description is a natural language
  • the analyzing the service requirements of the user from the service description specifically includes:
  • an embodiment of the present invention provides a method for providing a service access, where the method includes: the service terminal generates an access interface, where the access interface includes an input port of the service description and a service flow display area; and the access interface The input port receives the service description of the user; acquires a service flow generated based on the service description, where the service flow is a service sequence composed of a plurality of services having an association relationship; displaying the service flow in the service flow Display area.
  • the method further includes:
  • an embodiment of the present invention provides a device for providing service access, and the device has a function of implementing an interface engine behavior in the foregoing method embodiment.
  • the functions may be implemented by hardware or by corresponding software implemented by hardware.
  • the hardware or software includes one or more modules (eg, a receiving module, an analyzing module, and a generating module) corresponding to the functions described above.
  • the hardware structure of the apparatus includes a processor and a memory for storing application code supporting the apparatus to perform the above method, the processor being configured to execute the memory The application stored in .
  • the apparatus can also include a communication interface for the device to communicate with other devices or communication networks.
  • an embodiment of the present invention provides a system for providing service access, where the system includes a service terminal, an interface engine, and a service server.
  • the system can achieve the functions of these three.
  • the functions may be implemented by hardware or by corresponding software implemented by hardware.
  • an embodiment of the present invention provides a computer storage medium for storing computer software instructions used by the interface engine, including a program designed to execute the above aspects for an interface engine.
  • an embodiment of the present invention provides a computer storage medium for storing computer software instructions used by a service server, which includes a program designed to execute the above aspects for a service server.
  • the interface engine automatically analyzes the service flow that conforms to the service description, that is, the user can input the service description directly, and directly present the service combination that the user needs to access to the user, without the user having a large number of service menus. The choice is made to improve the efficiency of users accessing the business.
  • FIG. 1 is a schematic diagram of a menu of a tree structure provided by the prior art
  • FIG. 2 is a schematic structural diagram of a service system provided by the prior art
  • FIG. 3 is a schematic structural diagram of a service system according to an embodiment of the present invention.
  • FIG. 4 is a schematic structural diagram of a computer device according to an embodiment of the present invention.
  • FIG. 5 is a flowchart of a method for providing service access according to an embodiment of the present invention.
  • FIG. 6 is a schematic diagram of de-emphasizing atomic operations according to an embodiment of the present invention.
  • FIG. 7 is a network structure diagram of a machine learning algorithm according to an embodiment of the present invention.
  • FIG. 8 is a schematic diagram of a service relationship network according to an embodiment of the present invention.
  • FIG. 9 is a flowchart of an interface engine located in a service terminal according to an embodiment of the present invention.
  • FIG. 10 is a flowchart of an interface engine located in a service server according to an embodiment of the present invention.
  • FIG. 11 is a schematic diagram of a mechanism of an interface engine according to an embodiment of the present invention.
  • the network architecture and the service scenario described in the embodiments of the present invention are used to more clearly illustrate the technical solutions of the embodiments of the present invention, and do not constitute a limitation of the technical solutions provided by the embodiments of the present invention.
  • the technical solutions provided by the embodiments of the present invention are equally applicable to similar technical problems.
  • the existing service system 200 generally includes a service terminal 201 and a service server 202.
  • the service terminal 201 and the service server 202 can communicate through various network connection modes such as the Internet, a wireless network, or an intranet.
  • the service terminal 201 interacts with the user by providing an access interface to the user.
  • the access interface may include a plurality of menu items as service access portals, and the user enters the service to be processed by searching and selecting menu items.
  • the service server 202 is configured to perform service processing according to the service selected by the user in the access interface, and display the processing result through the service terminal 201.
  • the menu items included in the access interface provided by the service terminal 201 to the user are pre-developed and customized, and the menu items corresponding to all the services provided by the service system 200 are included in the access interface, and the user needs to be in a large amount. It is inefficient to find the business you need in the menu item.
  • FIG. 3 is a schematic structural diagram of a service system 300 according to an embodiment of the present invention.
  • the service system 300 includes a service terminal 301, an interface engine 302, and a service server 303.
  • the service terminal 301 also has the function of providing the user with an interactive access interface.
  • the access interface provided by the service terminal 301 to the user in the embodiment of the present invention provides an input port for inputting a service description to the user.
  • the input port can receive a business description entered in text, voice or other form.
  • the interface description is analyzed by the interface engine 302 to generate at least one service flow that conforms to the service description.
  • the service flow is a service sequence in which a plurality of services having an association relationship are combined.
  • the generated service flow is presented in the access interface by the service terminal 301 for the user to select.
  • the service server 303 is configured to perform service processing according to the service flow selected by the user in the access interface, and display the processing result through the service terminal 301.
  • the user can be directly Entering a related description of the required service (ie, a service description) by accessing the input port in the interface, and then automatically analyzing the service flow conforming to the service description by the interface engine 302, that is, directly inputting the service description by the user
  • a related description of the required service ie, a service description
  • the interface engine 302 automatically analyzing the service flow conforming to the service description by the interface engine 302, that is, directly inputting the service description by the user
  • the service combination that the user needs to access is presented to the user, and the user does not need to select among a large number of service menus, thereby improving the efficiency of the user accessing the service.
  • the function of the interface engine 302 shown in FIG. 3 may be implemented by an independent physical entity, or may be implemented in the service terminal 301 or the service server 303.
  • the interface engine 302 of FIG. 3 can be implemented with the computer device of FIG.
  • the computer device may be a device having only the function of the interface engine 302, a computer device of the service terminal 301, or a computer device implementing the service server 301.
  • FIG. 4 is a schematic diagram of a computer device according to an embodiment of the present invention.
  • Computer device 400 includes at least one processor 401, a communication bus 402, a memory 403, and at least one communication interface 404.
  • the processor 401 can be a general purpose central processing unit (CPU), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits for controlling the execution of the program of the present invention.
  • CPU central processing unit
  • ASIC application-specific integrated circuit
  • Communication bus 402 can include a path for communicating information between the components described above.
  • the communication interface 404 is applicable to any device such as a transceiver for communicating with other devices or communication networks, such as Ethernet, Radio Access Network (RAN), Wireless Local Area Networks (WLAN), and the like.
  • RAN Radio Access Network
  • WLAN Wireless Local Area Networks
  • the memory 403 may be a read-only memory (ROM) or other type of static storage device that can store static information and instructions, a random access memory (RAM) or other type that can store information and instructions.
  • the dynamic storage device can also be an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM) or other optical disc storage, and a disc storage device. (including compact discs, laser discs, optical discs, digital versatile discs, Blu-ray discs, etc.), magnetic disk storage media or other magnetic storage devices, or can be used to carry or store desired program code in the form of instructions or data structures and can be Any other media accessed, but not limited to this.
  • the memory can exist independently and be connected to the processor via a bus.
  • the memory can also be integrated with the processor.
  • the memory 403 is used to store application code for executing the solution of the present invention, and is controlled by the processor 401 for execution.
  • the processor 401 is configured to execute an application code stored in the memory 403.
  • the processor 401 may include one or more CPUs, such as CPU0 and CPU1 in FIG.
  • computer device 400 can include multiple processors, such as processor 401 and processor 408 in FIG. Each of these processors can be a single-CPU processor or a multi-core processor.
  • a processor herein may refer to one or more devices, circuits, and/or processing cores for processing data, such as computer program instructions.
  • computer device 400 may also include an output device 405 and an input device 406.
  • Output device 405 is in communication with processor 401 and can display information in a variety of ways.
  • the output device 405 can be a liquid crystal display (LCD), a light emitting diode (LED) display device, a cathode ray tube (CRT) display device, or a projector. Wait.
  • Input device 406 is in communication with processor 401 and can accept user input in a variety of ways.
  • input device 406 can be a mouse, keyboard, touch screen device, or sensing device, and the like.
  • the computer device 400 described above can be a general purpose computer device or a special purpose computer device.
  • the computer device 400 can be a desktop computer, a portable computer, a network server, a personal digital assistant (PDA), a mobile phone, a tablet, a wireless terminal device, a communication device, an embedded device, or have a similar structure in FIG. device of.
  • Embodiments of the invention do not limit the type of computer device 400.
  • the interface engine 400 can implement the software module through the processor and the program code in the memory, realize intelligent analysis of the user's business requirements, and provide a business access portal for the user.
  • the method for providing service access is applied to the service system shown in FIG. 3, and the method includes:
  • the interface engine in the service system receives a service request of the user, where the service request includes a service description.
  • the service terminal in the service system can provide an access interface including an input port to the user.
  • This input can accept text, voice or other format input.
  • the input port can be a text input box or an icon for turning on the voice input function.
  • the user can enter the business description in a natural language from the input of the access interface.
  • the input operation of the user involved in the access interface in the embodiment of the present invention may include the user performing an input operation or performing an input operation by a salesperson or other personnel.
  • the service terminal sends the received service description to the interface engine through the service request.
  • the service request may be an internal message.
  • the service request may be a message implemented by using a communication protocol such as TCP/IP protocol.
  • the interface engine analyzes the user's business requirements from the service description.
  • the interface engine Since the business description is described in the natural language of the user, the interface engine needs to identify the business description to obtain the business requirements expressed in the business language.
  • the business language refers to the expression used in the business system to describe the business. Natural language is the way users describe their business. That is to say, natural language means that the user expresses the user's expectation in the form of colloquialism, rather than the way the business system expresses the business. Therefore, the interface engine analyzes the user's business needs from the business description is the process of converting the natural language input by the user into the business language. Specifically, the interface engine can extract keywords that can cover user requirements from the service description, and identify the user's business requirements by analyzing the keywords.
  • the interface engine may extract keywords by using existing technologies such as speech recognition or natural language processing (NLP), input keywords into the demand analysis model, and analyze the user's business through the demand analysis model.
  • NLP natural language processing
  • the demand analysis model can be obtained through machine learning or statistical training. The process of establishing the requirements analysis model is described in detail later.
  • the interface engine generates at least one service flow for access based on a user's business requirement.
  • the service flow is a service sequence in which a plurality of services having an association relationship are combined.
  • the association relationship refers to the internal relationship of the business, including the priority relationship, mutual exclusion relationship, and related relationship between the services.
  • Each service in a business flow is a set of ordered and conflict-free services that meet the needs of users. Ordered means that there is a certain priority relationship between the services.
  • the completion of the service B depends on the completion of the service A, and the service A in the service sequence is before the service B.
  • the services in the service flow are not conflicting, that is, there is no scenario where service A and service B cannot be completed at the same time.
  • there may be no obvious priority relationship between service A and service B but it may be artificially defined according to statistics.
  • the service A "purchase mobile phone delivery package” may have a priority relationship with the business B "change package” and the business C "buy mobile phone film” respectively, but the service B and the service C have no priority relationship.
  • the priority of defining the service B may be higher than that of the service C, and when the service flow is generated, the service B is ranked before the service C.
  • the service engine can input the business requirement into a pre-trained business model through a business model. To generate business flows that meet business needs.
  • the business model may be implemented by using one model, or may be implemented by using multiple models.
  • the business model can include a business selection model and a business flow generation model.
  • the business requirement of the user may be input into the business selection model, and multiple services that meet the business requirements are selected from the business library through the business selection model. Then, the selected plurality of services are input into the service flow generation model, and the services having the relationship of the business logic are combined according to the priority relationship of each service to form a service flow.
  • the interface engine notifies the service terminal and the service server of the generated service flow.
  • the service flow information notified by the interface engine to the service terminal and the service server includes an identifier of the service flow, a service included in the service flow, and an execution order of each service.
  • the service terminal presents the service flow generated by the interface engine in the access interface.
  • the access interface provided by the service terminal to the user includes an input port for inputting a service description and a service flow display area. After obtaining the service flow generated by the interface engine, the service terminal displays the service flow in the service flow display area.
  • the service terminal acquires the service flow selected by the user in the access interface, and notifies the service server of the service flow selected by the user.
  • the service terminal may send the identifier of the service flow selected by the user to the service server.
  • the service server generates a service form according to the service flow selected by the user.
  • a business form is a list of related information that must be filled out to complete a business flow generated based on the selected business flow.
  • the service server finds the corresponding service flow according to the identifier of the service flow sent by the service terminal, and splits each service in the service flow to obtain an atomic operation that constitutes the service.
  • a business consists of multiple reusable, non-decomposable operations called atomic operations.
  • the business server de-duplicates the atomic operations from the front to the back according to the order of the services in the business flow, and generates a business form according to the de-duplicated atomic operations.
  • the specific deduplication process is shown in Figure 6.
  • Figure 6 is a schematic illustration of de-emphasis of atomic operations.
  • the business server can remove duplicate atomic operations to improve the efficiency of executing the traffic flow.
  • the service server sends the generated service form to the service terminal.
  • the service terminal acquires an operation of the user on the business form, and submits the business form after the user operates to the service server.
  • the service server completes processing the service flow according to the service form submitted by the user.
  • the interface engine is set in the service terminal, the interaction between the interface engine and the service terminal is implemented by internal processing logic, and the interaction with the service server is implemented by using an external message. If the interface engine is set in the service server, the interaction between the interface engine and the service server is implemented by internal processing logic, and the interaction with the service terminal is implemented by external messages.
  • the service system can directly provide the service flow that meets the user's business requirements to the user, and avoids the user performing a large number of searches to find the service entry, thereby improving the efficiency of the service access.
  • the service flow generated by the interface engine may further include an alternate service set of each service.
  • the user may choose to perform the alternative service in the alternative service set to replace the original service in the service flow or select to delete a certain service in the service flow.
  • the service terminal may initiate an update request to the interface engine.
  • the update request may carry the identifier of the service flow, the original service to be replaced, and the candidate service or the service to be deleted.
  • the interface engine Based on the update request, the interface engine generates a new service flow through the business model. Step 504 (including 504a-504b)-step 510 shown in FIG. 5 may continue to be performed after generating a new traffic flow.
  • the function of the interface engine is supported by the demand analysis model and the business model.
  • the process of establishing each model involved in the embodiment of the present invention will be further described below.
  • Models can be built in a variety of ways, such as machine learning, or methods such as Bayesian networks and Markov chains commonly used in the computer field. That is, a model is established based on an existing set of input and output by a neural network or a statistical method. In this way, after a new input data is input into the system, the corresponding output data can be obtained based on the established model.
  • machine learning is an interdisciplinary subject involving many disciplines such as probability theory, statistics, approximation theory, convex analysis, and algorithm complexity theory. Specializing in how computers simulate or implement human learning behaviors to acquire new knowledge or skills and reorganize existing knowledge structures to continuously improve their performance.
  • the popular machine learning algorithm is a deep learning algorithm, and its network structure is shown in FIG. 7.
  • the network structure includes a multi-layer network composed of an input layer, a hidden layer (multilayer), and an output layer. Only the adjacent layer nodes have connections, and the same layer and cross-layer nodes have no connection with each other. Each layer can be thought of as a logistic regression model.
  • the user's input data is used as an input layer.
  • the weight of the node edge is automatically adjusted to obtain a network graph with weight values. Is the model built. It can be seen that machine learning can train the model through the training set. By providing input and output information, the network can be automatically trained and a suitable model can be obtained, based on which the model can be used for the analysis of new data.
  • the process of establishing the requirements analysis model may specifically include the following steps:
  • Select sampling data for example, historical data for users to conduct business processing, etc.
  • NLP technology is used to segment the business descriptions in the sampled data, extract the keywords, and classify the users based on the personalized characteristics of the users and K-MEANS.
  • the process of establishing the business model may specifically include the following steps:
  • an optimal path including an alternative service set is obtained, wherein the optimal path is the path with the highest probability. It can be obtained by the algorithm of the optimal path in graph theory, such as ant colony algorithm, genetic algorithm and so on.
  • no parent node can be considered as the starting node.
  • the one with the highest probability of reaching the root node is the starting node.
  • the one with the highest probability of reaching the root node is the starting node.
  • the model may be further updated.
  • the update process of the service model may specifically include: inputting the service requirement of the user obtained in step 502 as an input, and in step 506, the service flow finally selected by the user is output, thereby obtaining a new set of input-output sets. This can be used as a training set to further train the business model and continuously update the model.
  • the following describes the interface engine in the service terminal and the service server.
  • FIG. 9 is a flowchart of an interface engine located in a service terminal.
  • the service terminal sends a login request to the service server.
  • the login request carries the user name and password of the user.
  • the service server authenticates the user, and after the authentication is passed, obtains a personalized feature (eg, user_profile) of the user according to the user name.
  • a personalized feature eg, user_profile
  • the personalized features of the user may include basic information of the user (eg, age, gender, etc.) and/or consumption information of the user (eg, more network traffic, fewer calls, active nights, etc.).
  • the service server sends the personalized feature of the user to the service terminal.
  • the service terminal generates a service flow according to the received user personalized feature and the service model.
  • the service flow is an initial recommendation, including recommendations based on statistical services, recommendations based on user historical consumption, and recommendations based on user behavior.
  • the service terminal receives the operation of the user. If the operation of the user is to select the recommended service flow, step 906-910 is performed. If the operation of the user is to input the service description, go to step 911.
  • the service terminal sends the information of the service flow selected by the user to the service server, and then performs steps 907-910, where steps 907-910 are similar to steps 507-510 in the example embodiment shown in FIG. 5, and details are not described herein again.
  • the service terminal analyzes the service description input by the user, and obtains the service requirement of the user.
  • the business terminal uses the natural language processing and other methods to obtain the business description keywords: old users, consumption.
  • the user's business needs are obtained by inputting keywords into the demand analysis model.
  • the service terminal inputs the business requirement and the personalized feature of the user into the business model, and the business model generates the service flow by combining the business requirement with the personalized feature of the user.
  • the personalized feature of the user is also used as the input of the business model, and the accuracy of generating the service flow can be further improved.
  • the specific process of the service model generating the service flow may include: the business model analyzes a set of services that meet the user's business requirements and the personalized characteristics of the user, for example, purchasing a P7 mobile phone replacement package, purchasing an iphone 6S mobile phone replacement package, and using 129 Package, use 189 packages, add 10 yuan traffic packs, add 20 yuan traffic packs, etc.
  • the service model further acquires services associated with services in the service set according to the service characteristics. For example, for the business of purchasing a P7 mobile phone change package, an associated service can be obtained: purchasing a P7 mobile phone film, and purchasing a 16G SD card.
  • iphone 6S mobile phone change package business you can get the associated business: buy iphone 6S mobile phone film, buy iphone 6S mobile phone case.
  • the business model combines the services obtained in the first two steps according to the correlation, and sorts according to the priority relationship of each service to generate a service flow.
  • the service terminal can provide the generated service flow to the user according to the size of the user selection probability.
  • the service terminal receives an operation of selecting a service flow by the user, notifying the service flow selected by the user to the service server, and then executing 907-910.
  • step 911 When the user inputs the new service description in real time during the operation of the service flow, the process proceeds to step 911.
  • FIG. 10 is a flow chart of the interface engine located in the service server.
  • steps 1001-1002 reference may be made to steps 901-902 in the embodiment shown in FIG. 9, and details are not described herein again.
  • the service server generates a service flow according to the personalized feature of the user and the service model.
  • the service flow is an initial recommendation, including recommendations based on statistical services, recommendations based on user historical consumption, and recommendations based on user behavior.
  • the service server sends the generated service flow to the service terminal, and displays the service flow to the user through the service terminal.
  • step 1005. The service terminal receives the operation of the user. If the operation of the user is to select the recommended service flow, step 1006-1010 is performed. If the operation of the user is to input the service description, go to step 1011.
  • the service terminal sends the information of the service flow selected by the user to the service server, and then performs steps 1007-1010, where steps 1007-1010 are similar to steps 507-510 in the example example shown in FIG. 5, and details are not described herein again.
  • the service terminal sends the service description input by the user to the service server.
  • the service server analyzes the service description of the user and obtains the service requirement of the user.
  • the service server inputs the business requirement and the personalized feature of the user into the business model, and the business model combines the business requirement with the personalized feature of the user to generate the service flow.
  • the service server sends the generated service flow to the service terminal, and the service terminal displays the service flow to the user.
  • the service terminal receives an operation of selecting a service flow by the user, notifying the service flow selected by the user to the service server, and then executing, 1007-1010.
  • step 1016 When the user inputs the new service description in real time during the operation of the service flow, the process proceeds to step 1011.
  • the embodiment of the invention not only improves the efficiency of the user accessing the service, but also saves human resources by greatly reducing the development workload and eliminating the need to customize a large number of menus in the access interface.
  • FIG. 11 shows a possible structural diagram of the interface engine involved in the above embodiment.
  • the interface engine includes a receiving module 1101, an analyzing module 1102, and a generating module 1103.
  • the receiving module 1101 is configured to receive a service request of the user, where the service request includes a service description.
  • the analyzing module 1102 is configured to analyze the service requirement of the user from the service description.
  • the production module 1103 is configured to generate at least one service flow for access based on the service requirement, where the service flow is a service sequence composed of a plurality of services having an association relationship.
  • section 501 in the method embodiment shown in FIG.
  • the embodiment of the invention further provides a computer storage medium for storing computer software instructions used by the service terminal, which comprises a program designed to execute the above method embodiment.
  • the embodiment of the present invention further provides another computer storage medium for storing computer software instructions used by the service terminal, which includes a program designed to execute the foregoing method embodiments.
  • the embodiment of the present invention further provides another computer storage medium for storing computer software instructions used by the service server, which includes a program designed to execute the foregoing method embodiments.
  • the user's session switching can be implemented by executing the stored program.
  • embodiments of the present invention can be provided as a method, apparatus (device), or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment, or a combination of software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.
  • the computer program is stored/distributed in a suitable medium, provided with other hardware or as part of the hardware, or in other distributed forms, such as over the Internet or other wired or wireless telecommunication systems.
  • the computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device.
  • the apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.
  • These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device.
  • the instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

Abstract

L'invention concerne un procédé pour fournir un accès à un service, le procédé consistant : à recevoir une description de service à partir d'un utilisateur au moyen d'un moteur d'interface, et à analyser une demande de service de l'utilisateur à partir de la description de service de l'utilisateur, générant ainsi au moins un flux de services pour un accès sur la base de la demande de service, le flux de services étant une séquence de services formée par combinaison d'une pluralité de services associés. Puisqu'il est automatiquement analysé par le moteur d'interface qu'un flux de services est conforme à la description de service, la description de service peut ainsi être entrée par l'utilisateur, et les services devant faire l'objet d'un accès par l'utilisateur sont combinés et présentés à l'utilisateur ; l'utilisateur n'aura pas à effectuer une sélection parmi une grande quantité de menus de service, permettant ainsi d'améliorer l'efficacité d'accès à un service de l'utilisateur.
PCT/CN2017/073926 2016-04-01 2017-02-17 Procédé et dispositif pour fournir un accès à un service WO2017166944A1 (fr)

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