WO2017161833A1 - 通信处理方法及通信处理装置 - Google Patents

通信处理方法及通信处理装置 Download PDF

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Publication number
WO2017161833A1
WO2017161833A1 PCT/CN2016/097348 CN2016097348W WO2017161833A1 WO 2017161833 A1 WO2017161833 A1 WO 2017161833A1 CN 2016097348 W CN2016097348 W CN 2016097348W WO 2017161833 A1 WO2017161833 A1 WO 2017161833A1
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WO
WIPO (PCT)
Prior art keywords
user
phone
phone number
contact
telephone number
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2016/097348
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English (en)
French (fr)
Inventor
潘晓
吴殿清
汪智勇
潘露杰
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Yulong Computer Telecommunication Scientific Shenzhen Co Ltd
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Yulong Computer Telecommunication Scientific Shenzhen Co Ltd
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Publication date
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Publication of WO2017161833A1 publication Critical patent/WO2017161833A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H04M1/27457—Management thereof, e.g. manual editing of data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H04M1/2746—Sorting, e.g. according to history or frequency of use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a communication processing method and a communication processing device.
  • a communication failure condition such as a contact number is disabled, an empty number, an inability to connect, or an out of service area
  • the smart terminal cannot intelligently perform the smart terminal.
  • Corresponding processing can not provide convenience for users when communicating, resulting in poor user experience.
  • the present invention is based on at least one of the above technical problems, and proposes a new communication processing scheme, which can initiate related measures for processing when a user fails to communicate with a contact, thereby providing convenience for the user and improving the user experience.
  • the present invention provides a communication processing method, comprising: acquiring a current state of the first telephone number when the first telephone number of the contact is used as the primary calling number to initiate a communication request; When the current state of a telephone number determines that the initiated communication request fails, the second telephone number of the contact is set to the primary calling number.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the query request of the first phone number status may be sent to the cloud server, the cloud server feeds back the current state of the first phone number according to the received query request), and determines to initiate according to the current state of the first phone number.
  • the second phone number of the contact is set as the main call number, which can intelligently analyze the cause of the communication failure and automatically Replacing the primary calling telephone number, on the one hand, when the user needs to communicate with the contact again, can initiate a communication request directly based on the updated primary calling number, avoiding repeatedly sending a communication request to the first telephone number without changing the primary calling number (especially Is when the first phone number is deactivated or expired), reducing the loss of communication again. Probability; on the other hand, can replace the main calling telephone number automatically, without user targeted terminal switches to manual control interface to set settings, the user saves time, to provide users with convenience, to enhance the user experience.
  • the second phone number of the contact is set as the primary calling number, specifically: according to the multiple a priority of the plurality of phone numbers, wherein the phone number other than the first phone number and having the highest priority is set as the main calling number; or displaying the selection including the plurality of phone numbers
  • the interface sets the selected phone number selected by the user on the selection interface to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • setting the second phone number of the contact as the primary calling number specifically: receiving a phone number input by the user, to set the phone number input by the user Is the primary calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: when When the first telephone number is in the designated state, prompting the user whether to re-initiate the communication request by using the first telephone number; if receiving an instruction to confirm the re-initiation of the communication request, re-initiating the communication request by using the first telephone number; If the instruction for re-initiating the communication request is not received, performing the setting of the second phone number of the contact as the primary calling number; wherein the specified status includes any one of the following: no answer, no fee Shut down.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time interval, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including the receipt of the first phone number does not need to be received again) When the instruction of the line call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirement of the user, and further improved. User experience.
  • the method further includes: when When the first telephone number is in the arrears state, the user is prompted whether the first telephone number needs to be recharged; if an instruction to confirm the refill is received, the target application is started to pass the target application as the first Recharging a phone number; and if an instruction to confirm refill is not received, performing the setting of the second phone number of the contact as the primary calling number.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • a communication processing apparatus comprising: an obtaining unit configured to acquire a current of the first telephone number when a first telephone number of the contact is used as a primary calling number to initiate a communication request a setting unit configured to set a second telephone number of the contact as the primary calling number when the communication request initiated by the current state of the first telephone number is determined to be unsuccessful.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the query request of the first phone number status may be sent to the cloud server, the cloud server feeds back the current state of the first phone number according to the received query request), and determines to initiate according to the current state of the first phone number.
  • the second phone number of the contact is set as the main call number, which can intelligently analyze the cause of the communication failure and automatically Replacing the primary calling telephone number, on the one hand, when the user needs to communicate with the contact again, can initiate a communication request directly based on the updated primary calling number, avoiding repeatedly sending a communication request to the first telephone number without changing the primary calling number (especially Is when the first phone number is deactivated or expired), reducing the loss of communication again. Probability; on the other hand, can replace the main calling telephone number automatically, without user targeted terminal switches to manual control interface to set settings, the user saves time, to provide users with convenience, to enhance the user experience.
  • the method further includes: a storage unit configured to store the plurality of phone numbers of the contact; the setting unit is specifically configured to: according to the priority of the plurality of phone numbers, a telephone number of the plurality of telephone numbers excluding the first telephone number and having the highest priority is set as the primary calling number; or displaying a selection interface including the plurality of telephone numbers, and the obtained user is located at the The selected phone number on the selection interface is set to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the setting unit is specifically configured to receive a phone number input by the user to set the phone number input by the user as the main calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: a first prompting unit, configured to prompt the user whether to pass the first phone number when the first phone number is in a specified state after determining that the initiated communication request fails Resetting the communication request by the first telephone number; the communication unit is configured to re-initiate the communication request by the first telephone number upon receiving the instruction to confirm the re-initiation of the communication request; and the setting unit is specifically configured to be When the instruction for confirming the re-initiation of the communication request is not received, the second telephone number of the contact is set as the primary calling number; wherein the specified status includes any one of the following: no answer, arrears, and shutdown.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time period, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including receiving the need to re-enter the first phone number) When the command of the call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user.
  • the experience of using is
  • the method further includes: a second prompting unit, configured to prompt the user whether the first phone number is in arrears state after determining that the initiated communication request fails Replenishing the first phone number; the refilling unit is configured to, upon receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application; The setting unit is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm the charging is not received.
  • a second prompting unit configured to prompt the user whether the first phone number is in arrears state after determining that the initiated communication request fails Replenishing the first phone number
  • the refilling unit is configured to, upon receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application
  • the setting unit is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm the charging is not received.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • a mobile terminal comprising: the communication processing device according to any one of the preceding claims.
  • the corresponding processing measures can be executed according to the state of the phone number of the contact, so that the whole process is smarter and more suitable for the actual operation requirement of the user, thereby saving user time. It provides users with convenience and enhances the user experience.
  • FIG. 1 shows a schematic flow chart of a communication processing method according to an embodiment of the present invention
  • FIG. 2 shows a schematic block diagram of a communication processing apparatus in accordance with an embodiment of the present invention
  • FIG. 3 shows a schematic block diagram of a mobile terminal in accordance with an embodiment of the present invention
  • FIG. 4 shows a schematic block diagram of a communication exception handling system in accordance with an embodiment of the present invention
  • FIG. 5 is a schematic flow chart showing a processing method of a communication telephone number being stopped or expired according to an embodiment of the present invention
  • FIG. 6 is a schematic flow chart showing a processing method of a communication number owed or no response according to an embodiment of the present invention
  • FIG. 7 shows a schematic block diagram of a structure of a mobile terminal according to an embodiment of the present invention.
  • FIG. 1 shows a schematic flow chart of a communication processing method according to an embodiment of the present invention.
  • a communication processing method includes:
  • Step 102 Acquire a current state of the first phone number when the first phone number of the contact is used as the primary call number, and specifically, send a query request for the first phone number status to the cloud server, and the cloud The server feeds back the current status of the first phone number according to the received query request, where the communication request may be a call request, a short message sending request, a multimedia message sending request, or the like;
  • Step 104 When it is determined that the initiated communication request fails according to the current state of the first phone number, set the second phone number of the contact as the primary calling number, specifically, the first phone number is stopped. Any of the cases of use, expiration, arrears, shutdown, no answer, etc. can be considered as failure of the communication request.
  • the first phone number of the contact when used as the primary call number to initiate a communication request, the current state of the first phone number is obtained, and when the initiated communication request fails according to the current state of the first phone number, Set the second phone number of the contact as the main call number, intelligently analyze the cause of the communication failure, and automatically replace the main call phone number.
  • the user when the user needs to communicate with the contact again, it can directly base the updated call.
  • the calling number initiates a communication request to avoid repeatedly transmitting a communication request to the first telephone number without changing the primary calling number (especially when the first telephone number is deactivated or expired), thereby reducing the probability of failure of re-communication;
  • the main calling telephone number can be automatically replaced, and the user does not need to manually control the terminal to switch to the relevant setting interface to set, which saves user time, provides convenience for the user, and improves the user experience.
  • the step of setting the second phone number of the contact as the primary calling number includes: Determining a priority of the plurality of phone numbers, setting a phone number other than the first phone number and having the highest priority as the primary calling number; or displaying the plurality of phone numbers Selecting an interface, and setting the obtained phone number selected by the user on the selection interface to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the step of setting the second phone number of the contact as the primary calling number comprises: receiving a phone number input by the user to input the phone of the user The number is set to the primary calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: when When the first telephone number is in the designated state, prompting the user whether to re-initiate the communication request by using the first telephone number; if receiving an instruction to confirm the re-initiation of the communication request, re-initiating the communication request by using the first telephone number And if the instruction to confirm the re-initiation of the communication request is not received, performing the step of setting the second phone number of the contact as the primary calling number; wherein the specified state includes any one of the following: Answer, arrears, shutdown.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time interval, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including the receipt of the first phone number does not need to be received again) When the instruction of the line call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirement of the user, and further improved. User experience.
  • the call request is initiated by the first phone number of the contact, and if it is determined that the first phone number is in the no-answer state, the user may be prompted to continue to initiate the call request through the first phone number, such as A prompt box is displayed on the interface.
  • the prompt box can be set to "Yes” and “No”. If the user selects "Yes", the smart dialing function is activated and the smart dialing policy is performed according to a preset smart dialing policy.
  • Dial such as dialing the number every 10 minutes; or dialing the number every 10 minutes in an hour; or you can dial multiple times in succession, etc.
  • the smart dialing policy can be set by the user or the system default; when the user chooses When "No", or during a predetermined time (such as 1 minute, this predetermined time can also be set by the user or the system default), the main call phone number is reset.
  • the user is not limited to the prompting of the user.
  • the smart dialing policy is not limited to the embodiment. The present embodiment is only used for illustration and is not specifically limited.
  • the method further includes: when When the first telephone number is in arrears state, prompting the user whether to recharge the first telephone number; if receiving an instruction to confirm recharging, launching the target application to pass the target application Recharging the first telephone number; and if the instruction to confirm the refill is not received, performing the step of setting the second telephone number of the contact as the primary calling number.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • FIG. 2 shows a schematic block diagram of a communication processing apparatus in accordance with an embodiment of the present invention.
  • a communication processing apparatus 200 includes an acquisition unit 202 and a setting unit 204.
  • the obtaining unit 202 is configured to acquire a current state of the first phone number when the first phone number of the contact is used as the primary call number to initiate a communication request, and the setting unit 204 is configured to be according to the first phone When the current state of the number determines that the initiated communication request fails, the second telephone number of the contact is set to the primary calling number.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the obtaining unit 202 may send a query request of the first phone number status to the cloud server, and the cloud server feeds back the current state of the first phone number according to the received query request), and according to the current state of the first phone number
  • the status determines that the initiated communication request fails (such as the first phone number is deactivated, expired, owed, shut down, no answer, etc.)
  • the second phone number of the contact is set as the primary call number, which can intelligently analyze the cause of the communication failure.
  • the communication request can be directly initiated based on the updated primary calling number, so as to avoid repeatedly sending the communication to the first telephone number without replacing the primary calling number.
  • Request especially when the first phone number is deactivated or expired
  • the main call phone number can be automatically replaced, without the user manually controlling the terminal to switch to the relevant setting interface to set, saving user time, providing convenience for the user, and improving the user's Use experience.
  • the method further includes: a storage unit 206 configured to store a plurality of phone numbers of the contact; the setting unit 204 is specifically configured to: according to a priority of the plurality of phone numbers, a telephone number of the plurality of telephone numbers excluding the first telephone number and having the highest priority is set as the primary calling number; or displaying a selection interface including the plurality of telephone numbers, and the obtained user is obtained The selected telephone number on the selection interface is set to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the setting unit 204 is specifically configured to receive a phone number input by the user to set the phone number input by the user as the main calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: a first prompting unit 208, configured to prompt the user whether the user needs to be needed when the first phone number is in a specified state after determining that the initiated communication request fails Re-initiating a communication request by the first telephone number; the communication unit 210 is configured to re-initiate a communication request by the first telephone number upon receiving an instruction to confirm the re-initiation of the communication request; and the setting unit 204, specifically Setting to set the second phone number of the contact as the primary calling number when an instruction to confirm the re-initiation of the communication request is not received; wherein the specified state includes any one of the following: no answer, arrears, Shut down.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the pre-designated smart dialing policy can be adopted (for example, dialing every predetermined time interval, at the scheduled time) Internal or acyclic dialing, dialing when receiving an acknowledgment command, etc.) Re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system; Received the user's confirmation command (including the receipt of the first phone number does not need to be re-entered When the command of the call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user.
  • the call request is initiated by the first phone number of the contact, and if it is determined that the first phone number is in the no-answer state, the first prompting unit may prompt the user whether to continue to initiate through the first phone number.
  • Call request such as a prompt box pops up on the interface, the prompt box can be set to "Yes” and "No" two options, if the user selects "Yes", the smart dial function is activated, the communication unit is based on the preset Smart dialing policy for smart dialing, such as dialing the number every 10 minutes; or dialing the number every 10 minutes in an hour; or you can dial multiple times, etc., where the smart dialing policy can be set by the user or the system defaults.
  • the main calling telephone number is reset.
  • a predetermined time such as 1 minute, this predetermined duration can also be set by the user or the system default
  • the main calling telephone number is reset.
  • the user is not limited to the prompting of the user.
  • the smart dialing policy is not limited to the embodiment. The present embodiment is only used for illustration and is not specifically limited.
  • the method further includes: a second prompting unit 212, configured to prompt the user when determining that the first phone number is in arrears state after determining that the initiated communication request fails Whether the first phone number needs to be recharged; the refilling unit 214 is configured to, when receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application; The setting unit 204 is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm recharging is not received.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • FIG. 3 shows a schematic block diagram of a mobile terminal in accordance with an embodiment of the present invention.
  • a mobile terminal 300 includes: a communication processing apparatus 200 as shown in FIG. 2.
  • the structure of the mobile terminal 300 will be further described below with reference to FIG.
  • FIG. 7 shows a schematic block diagram of the structure of a mobile terminal 300 in accordance with an embodiment of the present invention.
  • the mobile terminal 300 in the embodiment of the present invention may be different types of electronic devices, such as: smart phones, tablet computers, palmtop computers, and mobile internet devices, personal digital assistants, media players, smart televisions, smart watches, smart glasses, and smart phones. Hand ring and so on.
  • the mobile terminal 300 in the embodiment of the present invention includes: at least one processor 310, such as a CPU, at least one receiver 313, at least one memory 314, at least one transmitter 315, and at least one communication bus 312.
  • the communication bus 312 is used to implement connection communication between these components.
  • the receiver 313 and the transmitter 315 may be wired transmission ports, or may be wireless devices, for example, including antenna devices for performing data communication with other devices.
  • the memory 314 may be a high speed RAM memory or a non-volatile memory such as at least one disk memory.
  • the processor 310 may execute an operating system of the mobile terminal 300 and various installed application programs, program codes, and the like.
  • each unit described above includes the acquiring unit 202, the setting unit 204, and the like.
  • Program code is stored in the memory 314, and the processor 310 can invoke program code stored in the memory 314 via the communication bus 312 to perform related functions.
  • the respective units e.g., the acquisition unit 202, the setting unit 204, etc.
  • FIGS. 4 and 5 are program codes stored in the memory 314 and executed by the processor 310. Thereby implementing the functions of the respective units to implement a communication processing method.
  • the memory 314 stores a plurality of instructions that are executed by the processor 310 to implement a communication processing method.
  • the performing, by the processor 310, the multiple instructions includes: acquiring a current state of the first phone number when the first phone number of the contact is used as the primary call number; When the current state of the first telephone number determines that the initiated communication request fails, the second telephone number of the contact is set as the primary calling number.
  • the processor 310 sets the second phone number of the contact as the primary calling number, including: a priority of the plurality of phone numbers, setting a phone number other than the first phone number and having the highest priority among the plurality of phone numbers as the main calling number; or displaying the plurality of phones
  • the selection interface of the number, and the obtained telephone number selected by the user on the selection interface is set as the primary calling number.
  • the processor 310 sets the second phone number of the contact as the primary calling number, and specifically includes: receiving a phone number input by the user, to set the phone number input by the user. Is the primary calling number.
  • the processor 310 pairs the plurality of instructions after determining that the initiated communication request failed, and before setting the second phone number of the contact to the primary calling number
  • Execution further includes: prompting the user whether to re-initiate the communication request by using the first phone number when the first phone number is in the designated state; and receiving the first instruction to confirm the re-initiation of the communication request, by using the first The telephone number re-initiates the communication request; and if the instruction to confirm the re-initiation of the communication request is not received, the second telephone number of the contact is set as the primary calling number; wherein the specified status includes any of the following: No answer, no fee, shutdown.
  • the processor 310 pairs the plurality of instructions after determining that the initiated communication request failed, and before setting the second phone number of the contact to the primary calling number Execution further includes: prompting the user whether to recharge the first phone number when the first phone number is in arrears state; if receiving an instruction to confirm recharging, launching the target application to pass the The target application recharges the first phone number; and if an instruction to confirm refill is not received, the second phone number of the contact is set to the primary call number.
  • the system 400 for processing communication abnormalities includes a function setting module 402, a control module 404, a communication module 406, an analysis judging module 408, a processing module 410, a communication application 412, and a recharge application. 414 and the cloud server 416, wherein the function setting module 402, the control module 404, the communication module 406, the analysis and determination module 408, the processing module 410, the communication application 412, and the recharge application 414 can all be set on the mobile terminal, and the specific functions of each module. As follows:
  • the function setting module 402 is mainly configured to set a trigger update/reminder rule, and the user can generally set through the application interface, and the content that the user can set in the application interface is as shown in Table 1:
  • the content that can be set by the user in the application interface is not limited to the content shown in Table 1.
  • Table 1 is only a reference embodiment. In actual implementation, the content shown in Table 1 can be set according to actual requirements.
  • the control module 404 mainly acquires the setting information of the user from the function setting module 402, and determines whether to start the intelligent communication function according to the switch set by the user. When the intelligent communication switch in Table 1 is on, each of the tables 1 is started. The function of the item ensures the flexibility of the entire implementation process to the greatest extent.
  • the communication module 406 is configured to implement a communication function of the mobile terminal, such as making a call call, sending a short message, etc., receiving a number input by the user through the communication application 412 (such as a dial pad, a short message application, etc.), selecting a contact, etc., according to the user input.
  • the phone number or the selected contact is called or sent by SMS.
  • the analysis judging module 408 is configured to send a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the status of the called number to the analysis judging module 408, if the called number is down, expired, busy, or unable to be connected. Which state of the state (ie no response), arrears, etc., after the state is acquired, the state is analyzed and the relevant data and results are sent to the processing module 410.
  • the processing module 410 receives the data sent by the analysis and determination module 408, processes the data, and transmits the data to the control module 404 for the next operation, such as opening a corresponding application (such as the recharge application 414).
  • Scenario 1 When the user dials the number of a contact, the communication module 406 initiates a call communication, and the analysis and determination module 408 sends a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the called number to the analysis and determination module 408. If the acquired number is in the state of being stopped or expired, the analysis judging module 408 analyzes the acquired state and sends the related data and the result to the processing module 410, and the processing module 410 processes the data and transmits the data.
  • the control module 404 prompts the user whether to delete the number, and if the user confirms the operation, deletes the stop number; if the contact stores multiple numbers in the user's address book (eg, according to the order of arrangement) The main call number and the slave call number, or the selection interface containing multiple phone numbers for the user to select), in addition to prompting whether to delete the number, the user will be prompted whether to set the main call number, if the user is received Confirm the operation, delete the stop number, and select the second number or user selection Numbers or number input by the user (in the case for the contacts in the user's address book stores only one number) is set as the primary call number.
  • the control module 404 prompts the user whether to delete the number, and if the user confirms the operation, deletes the stop number; if the contact stores multiple numbers in the user's address book (eg, according to the order of arrangement) The main call number and the slave call number, or the selection interface containing multiple phone numbers for the user to select), in addition to prompting whether
  • the specific processing process includes:
  • step 502 the user initiates a call request to the called party number (ie, the first telephone number).
  • the called party number ie, the first telephone number
  • Step 504 Acquire a communication status of the called party number detected by the cloud server.
  • Step 506 If the called party number is down or expired, when the called party has another number, the user is prompted to reset the main calling number.
  • Step 508 receiving a confirmation operation of the user resetting the number.
  • step 510 the second-ranked number (ie, the second telephone number) is set as the main calling number according to other numbers.
  • step 512 if the called party number expires or stops, the user is prompted to delete the number.
  • Step 514 receiving a confirmation operation that the user deletes the expired or stopped number.
  • step 516 the number that has expired or is down is deleted.
  • Step 518 If the called party number can communicate normally, the normal call is performed in response to the user's call request.
  • Scenario 2 When the user dials the number of a contact, the communication module 406 initiates a call communication, and the analysis and determination module 408 sends a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the called number to the analysis and determination module 408. If the status of the called number is busy or unable to be connected (ie, no response), the analysis and determination module 408 analyzes the acquired status and sends the related data and the result to the processing module 410, and the processing module 410 The data is processed, and the data is transmitted to the control module 404. The control module 404 dials the number again after a predetermined time.
  • the contact stores multiple numbers (the primary calling number and the secondary calling number) in the user's address book, It can be that only one phone number is stored. At this time, the user can be prompted to dial another number (if only one phone number is stored, the user needs to input a replacement number); if the called number is in arrears state, it is opened. Recharge the app to recharge.
  • the specific processing process includes:
  • step 602 the user initiates a call request to the called party number.
  • Step 604 Acquire a current state of the called party number detected by the cloud server.
  • step 606 if the called party number is in arrears, the refill application is opened to recharge the arrears number.
  • Step 608 if the called party number is busy or unable to be connected (ie, no answer), the call request is re-initiated after the predetermined time.
  • Step 610 If the called party number can communicate normally, the normal call is performed in response to the user's call request.
  • the mobile terminal when the user encounters a communication failure, analyzes the cause of the communication failure, and triggers different intelligent processing modes for different situations, such as intelligently deleting invalid contacts, intelligent redialing, intelligent recharging, etc., and improving User experience.
  • the technical solution of the present invention is described in detail above with reference to the accompanying drawings.
  • the technical solution of the present invention proposes a new communication processing scheme, which can perform corresponding processing according to the state of the telephone number of the contact when communication with the contact fails.
  • the measures make the whole process more intelligent and more suitable for the actual operation requirements of the user, saving user time, providing convenience for the user and improving the user experience.

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Abstract

本发明提供了一种通信处理方法及通信处理装置，其中，所述通信处理方法包括：在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。通过本发明的技术方案，在与联系人通信失败时，能够根据联系人的电话号码的状态，执行对应的处理措施，使得整个处理过程更智能、更贴合用户的实际操作需求，节省了用户时间，为用户提供了便利，提升了用户的使用体验。

Description

通信处理方法及通信处理装置
本申请要求于2016年3月25日提交中国专利局，申请号为201610184821.4、发明名称为“通信处理方法及通信处理装置”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及通信技术领域，具体而言，涉及一种通信处理方法和一种通信处理装置。
背景技术
相关技术中，在用户使用智能手机进行通信时，若遇到通信失败的状况，比如联系人的号码停用、空号、无法接通或不在服务区等各种情况，智能终端无法智能地进行相应处理，不能为用户在通信时提供便利，从而导致用户体验较差。
因此，如何能够根据通信状况采取相应的处理措施成为亟待解决的技术问题。
发明内容
本发明正是基于上述技术问题至少之一，提出了一种新的通信处理方案，能够在用户与联系人通信失败时，启动相关措施进行处理，为用户提供便利，提升了用户的使用体验。
有鉴于此，本发明提出了一种通信处理方法，包括：在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，在将联系人的第一电话号码作为主呼叫号码发起通信请求（其中，通信请求可以是呼叫请求、短信发送请求、彩信发送请求等）时，获取所第一电话号码的当前状态（具体地，可以向云端服务器发送第一电话号码状态的查询请求，云端服务器根据接收到的查询请求，反馈第一电话号码的当前状态），并根据第一电话号码的当前状态确定发起的通信请求失败（如第一电话号码停用、过期、欠费、关机、无应答等）时，将联系人的第二电话号码设置为主呼叫号码，能够智能分析通信失败的原因，并自动更换主呼叫电话号码，一方面在用户需要与联系人再次通信时，可以直接基于更新后的主呼叫号码发起通信请求，避免因不更换主呼叫号码而重复向第一电话号码发送通信请求（特别是在第一电话号码停用或过期时），降低了再次通信失败的概率；另一方面，可自动更换主呼叫电话号码，无需用户针对性地手动控制终端切换到相关设置界面来进行设置，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
在上述技术方案中，优选地，在存储有所述联系人的多个电话号码的情况下，将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
在该技术方案中，能够实现自动更换主呼叫电话号码的方式有多种，特别是当终端已经预先存储有联系人的多个电话号码的情况下，例如：可根据多个电话号码的优先级（优先级可由用户设置，也可以是系统默认设置）；或可直接显示包含多个待选号码的选择界面供用户选择设定，无论是哪种更换方式，均不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
在该技术方案中，考虑到终端中可能只预存储了联系人的一个电话号码的情况，还可以直接将接收到的用户输入的电话号码设置为联系人的主呼叫号码，具体地，用户可以通过语音、手动触控等来输入该联系人的电话号码，也不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，还包括：当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；若接收到确认重新发起通信请求的指令，则通过所述第一电话号码重新发起通信请求；以及若未接收到确认重新发起通信请求的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码；其中，所述指定状态包括以下任一：无应答、欠费、关机。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于无应答、关机、或欠费等任一情况时，可能不需要立即执行对主呼叫电话号码的更换，特别是在第一电话号码处于无应答状态时，就可以通过提示用户是否需要通过第一电话号码重新发起通信请求（也即提示用户是否启动智能拨号功能），若接收到用户的确认指令，就可以通过预先设定的智能拨号策略（比如每间隔预定时长拨一次号、在预定时间内周期或非周期性的拨号、接收到确认指令时即可拨号等）通过第一电话号码重新发起通信请求，其中，智能拨号策略的设定可由用户来设定或系统默认设定；若未接收到用户的确认指令（具体包括接收到了不需要通过第一电话号码重新进行通话请求的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
在上述任一项技术方案中，优选地，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，还包括：当所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；若接收到确认进行充值的指令，则启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及若未接收到确认进行充值的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于欠费状态时，可能不需要立即执行对主呼叫电话号码的更换，就可以通过提示用户是否需要对第一电话号码进行充值，若接收到用户的确认指令，就自动启动能够进行充值服务的应用程序，以待对需充值的电话号码进行充值；若未接收到用户的确认指令（具体包括接收到了不需要对第一电话号码进行充值的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
根据本发明的第二方面，提出了一种通信处理装置，包括：获取单元，设置为在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；设置单元，设置为在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，在将联系人的第一电话号码作为主呼叫号码发起通信请求（其中，通信请求可以是呼叫请求、短信发送请求、彩信发送请求等）时，获取所第一电话号码的当前状态（具体地，可以向云端服务器发送第一电话号码状态的查询请求，云端服务器根据接收到的查询请求，反馈第一电话号码的当前状态），并根据第一电话号码的当前状态确定发起的通信请求失败（如第一电话号码停用、过期、欠费、关机、无应答等）时，将联系人的第二电话号码设置为主呼叫号码，能够智能分析通信失败的原因，并自动更换主呼叫电话号码，一方面在用户需要与联系人再次通信时，可以直接基于更新后的主呼叫号码发起通信请求，避免因不更换主呼叫号码而重复向第一电话号码发送通信请求（特别是在第一电话号码停用或过期时），降低了再次通信失败的概率；另一方面，可自动更换主呼叫电话号码，无需用户针对性地手动控制终端切换到相关设置界面来进行设置，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
在上述技术方案中，优选地，还包括：存储单元，设置为存储所述联系人的多个电话号码；所述设置单元具体设置为：根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
在该技术方案中，能够实现自动更换主呼叫电话号码的方式有多种，特别是当终端已经预先存储有联系人的多个电话号码的情况下，例如：可根据多个电话号码的优先级（优先级可由用户设置，也可以是系统默认设置）；或可直接显示包含多个待选号码的选择界面供用户选择设定，无论是哪种更换方式，均不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，所述设置单元，具体设置为接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
在该技术方案中，考虑到终端中可能只预存储了联系人的一个电话号码的情况，还可以直接将接收到的用户输入的电话号码设置为联系人的主呼叫号码，具体地，用户可以通过语音、手动触控等来输入该联系人的电话号码，也不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，还包括：第一提示单元，设置为在确定发起的所述通信请求失败之后，当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；通信单元，设置为在接收到确认重新发起通信请求的指令时，通过所述第一电话号码重新发起通信请求；以及所述设置单元，具体设置为在未接收到确认重新发起通信请求的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码；其中，所述指定状态包括以下任一：无应答、欠费、关机。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于无应答、关机、或欠费等任一情况时，可能不需要立即执行对主呼叫电话号码的更换，特别是在第一电话号码处于无应答状态时，就可以通过提示用户是否需要通过第一电话号码重新发起通信请求（也即提示用户是否启动智能拨号功能），若接收到用户的确认指令，就可以通过预先设定的智能拨号策略（比如每隔预定时长拨一次号、在预定时间内周期或非周期性的拨号、接收到确认指令时即可拨号等）通过第一电话号码重新发起通信请求，其中，智能拨号策略的设定可由用户来设定或系统默认设定；若未接收到用户的确认指令（具体包括接收到了不需要通过第一电话号码重新进行通话请求的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
在上述任一项技术方案中，优选地，还包括：第二提示单元，设置为在确定发起的所述通信请求失败之后，当确定所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；充值单元，设置为在接收到确认进行充值的指令时，启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及所述设置单元，具体设置为在未接收到确认进行充值的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于欠费状态时，可能不需要立即执行对主呼叫电话号码的更换，就可以通过提示用户是否需要对第一电话号码进行充值，若接收到用户的确认指令，就自动启动能够进行充值服务的应用程序，以待对需充值的电话号码进行充值；若未接收到用户的确认指令（具体包括接收到了不需要对第一电话号码进行充值的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
根据本发明的第三方面，还提出一种移动终端，包括：如上述技术方案中任一项所述的通信处理装置。
通过以上技术方案，在与联系人通信失败时，能够根据联系人的电话号码的状态，执行对应的处理措施，使得整个处理过程更智能、更贴合用户的实际操作需求，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
 附图说明
图1示出了根据本发明的实施例的通信处理方法的示意流程图；
图2示出了根据本发明的实施例的通信处理装置的示意框图；
图3示出了根据本发明的实施例的移动终端的示意框图；
图4示出了根据本发明的实施例的通信异常处理系统的示意框图；
图5示出了根据本发明的实施例的通信电话号码停机或过期的处理方法的示意流程图；
图6示出了根据本发明的实施例的通信号码欠费或无应答的处理方法的示意流程图；
图7示出了根据本发明的实施例的移动终端的结构示意框图。
具体实施方式
为了能够更清楚地理解本发明的上述目的、特征和优点，下面结合附图和具体实施方式对本发明进行进一步的详细描述。需要说明的是，在不冲突的情况下，本申请的实施例及实施例中的特征可以相互组合。
在下面的描述中阐述了很多具体细节以便于充分理解本发明，但是，本发明还可以采用其他不同于在此描述的其他方式来实施，因此，本发明的保护范围并不受下面公开的具体实施例的限制。
图1示出了根据本发明的实施例的通信处理方法的示意流程图。
如图1所示，根据本发明的实施例的通信处理方法，包括：
步骤102，在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态，具体地，可以向云端服务器发送第一电话号码状态的查询请求，云端服务器根据接收到的查询请求，反馈第一电话号码的当前状态，其中，通信请求可以是呼叫请求、短信发送请求、彩信发送请求等；
步骤104，在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码，具体地，第一电话号码停用、过期、欠费、关机、无应答等任一情况均可视为所述通信请求失败。
在该技术方案中，在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所第一电话号码的当前状态，并根据第一电话号码的当前状态确定发起的通信请求失败时，将联系人的第二电话号码设置为主呼叫号码，能够智能分析通信失败的原因，并自动更换主呼叫电话号码，一方面在用户需要与联系人再次通信时，可以直接基于更新后的主呼叫号码发起通信请求，避免因不更换主呼叫号码而重复向第一电话号码发送通信请求（特别是在第一电话号码停用或过期时），降低了再次通信失败的概率；另一方面，可自动更换主呼叫电话号码，无需用户针对性地手动控制终端切换到相关设置界面来进行设置，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
在上述技术方案中，优选地，在存储有所述联系人的多个电话号码的情况下，将所述联系人的第二电话号码设置为所述主呼叫号码的步骤，具体包括：根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
在该技术方案中，能够实现自动更换主呼叫电话号码的方式有多种，特别是当终端已经预先存储有联系人的多个电话号码的情况下，例如：可根据多个电话号码的优先级（优先级可由用户设置，也可以是系统默认设置）；或可直接显示包含多个待选号码的选择界面供用户选择设定，无论是哪种更换方式，均不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，将所述联系人的第二电话号码设置为所述主呼叫号码的步骤，具体包括：接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
在该技术方案中，考虑到终端中可能只预存储了联系人的一个电话号码的情况，还可以直接将接收到的用户输入的电话号码设置为联系人的主呼叫号码，具体地，用户可以通过语音、手动触控等来输入该联系人的电话号码，也不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码的步骤之前，还包括：当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；若接收到确认重新发起通信请求的指令，则通过所述第一电话号码重新发起通信请求；以及若未接收到确认重新发起通信请求的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码的步骤；其中，所述指定状态包括以下任一：无应答、欠费、关机。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于无应答、关机、或欠费等任一情况时，可能不需要立即执行对主呼叫电话号码的更换，特别是在第一电话号码处于无应答状态时，就可以通过提示用户是否需要通过第一电话号码重新发起通信请求（也即提示用户是否启动智能拨号功能），若接收到用户的确认指令，就可以通过预先设定的智能拨号策略（比如每间隔预定时长拨一次号、在预定时间内周期或非周期性的拨号、接收到确认指令时即可拨号等）通过第一电话号码重新发起通信请求，其中，智能拨号策略的设定可由用户来设定或系统默认设定；若未接收到用户的确认指令（具体包括接收到了不需要通过第一电话号码重新进行通话请求的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
具体地，在用户的实际使用过程中，通过联系人的第一电话号码发起呼叫请求中，若确定第一电话号码处于无应答状态，可以提示用户是否通过第一电话号码继续发起呼叫请求，如在界面上弹出一个提示框，该提示框中可设置“是”和“否”两个选项，若用户选择“是”，则启动了智能拨号功能，并根据预先设定的智能拨号策略进行智能拨号，如每间隔10分钟拨一次号；或在一个小时内每10分钟或随机拨一次号；或即可连续多次拨打等，其中智能拨号策略可由用户设定或系统默认设置；当用户选择“否”时，或在预定时间（如1分钟，此预定时长也可由用户设定或系统默认设置）内未进行选择，则重新设置主呼叫电话号码。在本实施例中，并不局限于通过提示框来对用户进行提示，智能拨号策略也并不局限于本实施例，本实施例仅用于举例说明，并不作具体限定。
在上述任一项技术方案中，优选地，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码的步骤之前，还包括：当所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；若接收到确认进行充值的指令，则启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及若未接收到确认进行充值的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码的步骤。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于欠费状态时，可能不需要立即执行对主呼叫电话号码的更换，就可以通过提示用户是否需要对第一电话号码进行充值，若接收到用户的确认指令，就自动启动能够进行充值服务的应用程序，以待对需充值的电话号码进行充值；若未接收到用户的确认指令（具体包括接收到了不需要对第一电话号码进行充值的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
图2示出了根据本发明的实施例的通信处理装置的示意框图。
如图2所示，根据本发明的实施例的通信处理装置200，包括：获取单元202和设置单元204。
其中，获取单元202，设置为在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；设置单元204，设置为在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，在将联系人的第一电话号码作为主呼叫号码发起通信请求（其中，通信请求可以是呼叫请求、短信发送请求、彩信发送请求等）时，获取所第一电话号码的当前状态（具体地，获取单元202可以向云端服务器发送第一电话号码状态的查询请求，云端服务器根据接收到的查询请求，反馈第一电话号码的当前状态），并根据第一电话号码的当前状态确定发起的通信请求失败（如第一电话号码停用、过期、欠费、关机、无应答等）时，将联系人的第二电话号码设置为主呼叫号码，能够智能分析通信失败的原因，并自动更换主呼叫电话号码，一方面在用户需要与联系人再次通信时，可以直接基于更新后的主呼叫号码发起通信请求，避免因不更换主呼叫号码而重复向第一电话号码发送通信请求（特别是在第一电话号码停用或过期时），降低了再次通信失败的概率；另一方面，可自动更换主呼叫电话号码，无需用户针对性地手动控制终端切换到相关设置界面来进行设置，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
在上述技术方案中，优选地，还包括：存储单元206，设置为存储所述联系人的多个电话号码；所述设置单元204具体设置为：根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
在该技术方案中，能够实现自动更换主呼叫电话号码的方式有多种，特别是当终端已经预先存储有联系人的多个电话号码的情况下，例如：可根据多个电话号码的优先级（优先级可由用户设置，也可以是系统默认设置）；或可直接显示包含多个待选号码的选择界面供用户选择设定，无论是哪种更换方式，均不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，所述设置单元204，具体设置为接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
在该技术方案中，考虑到终端中可能只预存储了联系人的一个电话号码的情况，还可以直接将接收到的用户输入的电话号码设置为联系人的主呼叫号码，具体地，用户可以通过语音、手动触控等来输入该联系人的电话号码，也不需要用户针对性地手动控制终端切换到相关设置界面（如终端电话薄中联系人信息的编辑界面）来进行设置，节省了用户时间，为用户提供了便利。
在上述任一项技术方案中，优选地，还包括：第一提示单元208，设置为在确定发起的所述通信请求失败之后，当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；通信单元210，设置为在接收到确认重新发起通信请求的指令时，通过所述第一电话号码重新发起通信请求；以及所述设置单元204，具体设置为在未接收到确认重新发起通信请求的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码；其中，所述指定状态包括以下任一：无应答、欠费、关机。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于无应答、关机、或欠费等任一情况时，可能不需要立即执行对主呼叫电话号码的更换，特别是在第一电话号码处于无应答状态时，就可以通过提示用户是否需要通过第一电话号码重新发起通信请求（也即提示用户是否启动智能拨号功能），若接收到用户的确认指令，就可以通过预先指定的智能拨号策略（比如每间隔预定时长后拨号、在预定时间内周期或非周期性的拨号、接收到确认指令时即可拨号等）通过第一电话号码重新发起通信请求，其中，智能拨号策略的设定可由用户来设定或系统默认设定；若未接收到用户的确认指令（具体包括接收到了不需要通过第一电话号码重新进行通话请求的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
具体地，在用户的实际使用过程中，通过联系人的第一电话号码发起呼叫请求中，若确定第一电话号码处于无应答状态，第一提示单元可以提示用户是否通过第一电话号码继续发起呼叫请求，如在界面上弹出一个提示框，该提示框中可设置“是”和“否”两个选项，若用户选择“是”，则启动了智能拨号功能，通信单元根据预先设定的智能拨号策略进行智能拨号，如每间隔10分钟拨一次号；或在一个小时内每10分钟或随机拨一次号；或即可连续多次拨打等，其中智能拨号策略可由用户设定或系统默认设置；当用户选择“否”时，或在预定时间（如1分钟，此预定时长也可由用户设定或系统默认设置）内未进行选择，则重新设置主呼叫电话号码。在本实施例中，并不局限于通过提示框来对用户进行提示，智能拨号策略也并不局限于本实施例，本实施例仅用于举例说明，并不作具体限定。
在上述任一项技术方案中，优选地，还包括：第二提示单元212，设置为在确定发起的所述通信请求失败之后，当确定所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；充值单元214，设置为在接收到确认进行充值的指令时，启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及所述设置单元204，具体设置为在未接收到确认进行充值的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在该技术方案中，由于通信失败的原因有多种情况，比如第一电话号码停用、过期、欠费、无应答、关机等，考虑到用户在使用过程中的实际需求，如确定第一电话号码处于欠费状态时，可能不需要立即执行对主呼叫电话号码的更换，就可以通过提示用户是否需要对第一电话号码进行充值，若接收到用户的确认指令，就自动启动能够进行充值服务的应用程序，以待对需充值的电话号码进行充值；若未接收到用户的确认指令（具体包括接收到了不需要对第一电话号码进行充值的指令，或在预定时间内未接收到用户的确认指令）时，再执行对主呼叫电话号码的更换，整个处理过程更智能、更贴合用户的实际操作需求，进一步地提升了用户的使用体验。
图3示出了根据本发明的实施例的移动终端的示意框图。
如图3所述，根据本发明的实施例的移动终端300，包括：如图2所示的通信处理装置200。下文结合图7对所述移动终端300的结构作进一步说明。
图7示出了根据本发明的实施例的移动终端300的结构示意框图。本发明实施例中的移动终端300可以是不同类型的电子设备，例如：智能手机、平板电脑、掌上电脑以及移动互联网设备、个人数字助理、媒体播放器、智能电视、智能手表、智能眼镜、智能手环等。如图7所示，本发明实施例中的移动终端300包括：至少一个处理器310，例如CPU，至少一个接收器313，至少一个存储器314，至少一个发送器315，至少一个通信总线312。其中，所述通信总线312用于实现这些组件之间的连接通信。其中，所述接收器313和所述发送器315可以是有线发送端口，也可以为无线设备，例如包括天线装置，用于与其他设备进行数据通信。所述存储器314可以是高速RAM存储器，也可以是非不稳定的存储器（non-volatile memory），例如至少一个磁盘存储器。
所述处理器310可执行所述移动终端300的操作系统以及安装的各类应用程序、程序代码等，例如，上述的各个单元，包括所述获取单元202、所述设置单元204等。
所述存储器314中存储有程序代码，且所述处理器310可通过通信总线312，调用所述存储器314中存储的程序代码以执行相关的功能。例如，图4、图5中所述的各个单元（例如，所述获取单元202、所述设置单元204等）是存储在所述存储器314中的程序代码，并由所述处理器310所执行，从而实现所述各个单元的功能以实现通信处理方法。
在本发明的一个实施例中，所述存储器314存储多个指令，所述多个指令被所述处理器310所执行以实现通信处理方法。具体而言，所述处理器310对所述多个指令的执行包括：在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
在进一步的实施例中，在存储有所述联系人的多个电话号码的情况下，所述处理器310将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
在进一步的实施例中，所述处理器310将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
在进一步的实施例中，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，所述处理器310对所述多个指令的执行还包括：当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；若接收到确认重新发起通信请求的指令，则通过所述第一电话号码重新发起通信请求；以及若未接收到确认重新发起通信请求的指令，则将所述联系人的第二电话号码设置为所述主呼叫号码；其中，所述指定状态包括以下任一：无应答、欠费、关机。
在进一步的实施例中，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，所述处理器310对所述多个指令的执行还包括：当所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；若接收到确认进行充值的指令，则启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及若未接收到确认进行充值的指令，则将所述联系人的第二电话号码设置为所述主呼叫号码。
具体地，所述处理器310对上述指令的具体实现方法可参考下文图4至图6对应实施例中相关步骤的描述，在此不赘述。
以下结合图4至图6对本发明的技术方案作进一步说明。
如图4所示，在本实施例中，用于处理通信异常的系统400，包括功能设置模块402、控制模块404、通信模块406、分析判断模块408、处理模块410、通信应用412、充值应用414以及云端服务器416，其中，功能设置模块402、控制模块404、通信模块406、分析判断模块408、处理模块410、通信应用412和充值应用414均可设置在移动终端上，各个模块的具体功能如下所示：
功能设置模块402：主要设置为设定触发更新/提醒规则，用户一般可通过应用界面加以设定，用户可在应用界面设置的内容如表1所示：
Figure WO40086-appb-I000001
表1
其中，用户可在应用界面设置的内容并不局限于表1所示内容，表1仅为一个参考实施例，在实际实现时，可根据实际需求设置包括但不限于表1示出的内容。
控制模块404：主要从功能设置模块402获取用户的设置信息，依据用户设定的开关来判断是否启动智能通信功能，在表1中的智能通信开关为开的情况下，启动表1中的各项功能，最大程度上保证了整个实施过程的灵活性。
通信模块406：设置为实现移动终端的通信功能，如进行通话呼叫，发送短信等，接收用户通过通信应用412（如拨号盘、短信应用等）的号码输入，联系人选择等操作，根据用户输入的电话号码或者选择的联系人进行电话呼出或者短信发送。
分析判断模块408：设置为向云端服务器416发送查询被呼叫号码状态的请求，云端服务器416向分析判断模块408反馈被呼叫号码的状态，如被呼叫号码是处于停机、过期、忙碌或无法接通（即无应答）、欠费等状态中的哪种状态，获取状态之后对状态进行分析并将相关数据及结果发送给处理模块410。
处理模块410：接收分析判断模块408发送的数据，并对数据进行处理，将数据传送给控制模块404进行下一步操作，如打开相应的应用程序（如充值应用414）等操作。
本实施例的通信异常处理，可应用于多个场景下：
场景一：当用户拨打某位联系人的号码时，通信模块406发起呼叫通信，分析判断模块408向云端服务器416发送查询被呼叫号码状态的请求，云端服务器416向分析判断模块408反馈被呼叫号码的状态；若获取到被呼叫号码处于停机或过期的状态，分析判断模块408对获取到的状态进行分析并将相关数据及结果发送给处理模块410，处理模块410对数据进行处理，将数据传送给控制模块404，控制模块404提示用户是否删除此号码，若收到用户的确认操作，则将停机号码删除；若联系人在用户的通讯录中存储有多个号码（如可按照排列顺序分为主呼叫号码及从呼叫号码，或显示包含多个电话号码的选择界面供用户进行选择），此时除提示是否删除号码之外还会提示用户是否另设主呼叫号码，若收到用户的确认操作，则将停机号码删除，并将第二顺位的号码或用户选择的号码或用户输入的号码（针对联系人在用户的通讯录中仅存储了一个号码的情况）设置为主呼叫号码。
具体的处理过程，如图5所示，包括：
步骤502，用户向被呼叫方号码（即第一电话号码）发起呼叫请求。
步骤504，获取云端服务器检测到的被呼叫方号码的通信状态。
步骤506，若被呼叫方号码停机或过期，则当被呼叫方存在其他号码时，提示用户是否重新设置主呼叫号码。
步骤508，接收用户重新设置号码的确认操作。
步骤510，根据其他号码设置第二顺位的号码（即第二电话号码）为主呼叫号码。
步骤512，若被呼叫方号码过期或停机，则提示用户是否删除该号码。
步骤514，接收到用户删除过期或停机号码的确认操作。
步骤516，删除已过期或停机的号码。
步骤518，若被呼叫方号码能正常通信，则响应用户的呼叫请求，进行正常通话。
场景二：当用户拨打某位联系人的号码时，通信模块406发起呼叫通信，分析判断模块408向云端服务器416发送查询被呼叫号码状态的请求，云端服务器416向分析判断模块408反馈被呼叫号码的状态，若获取到被呼叫号码处于忙碌或无法接通（即无应答）的状态，分析判断模块408对获取到的状态进行分析并将相关数据及结果发送给处理模块410，处理模块410对数据进行处理，将数据传送给控制模块404，控制模块404在预定时间后再次拨打此号码，当然若联系人在用户的通讯录中存储有多个号码（主呼叫号码及从呼叫号码），也可以是仅存储了一个电话号码，此时可提示用户是否拨打其他号码（若为仅存储了一个电话号码的情况，需要用户输入替换号码）；若获取到被呼叫号码处于欠费状态，则打开充值应用程序进行充值。
具体的处理过程，如图6所示，包括：
步骤602，用户向被呼叫方号码发起呼叫请求。
步骤604，获取云端服务器检测到的被呼叫方号码的当前状态。
步骤606，若被呼叫方号码欠费，则打开充值应用程序为欠费号码充值。
步骤608，若被呼叫方号码忙碌或无法接通（即无应答），则在预定时间后重新发起呼叫请求。
步骤610，若被呼叫方号码能正常通信，则响应用户的呼叫请求，进行正常通话。
通过上述实施例可知，在用户遇到通信失败时，移动终端会分析通信失败原因，针对不同情况触发不同的智能处理方式，如可智能删除无效联系人、智能重拨、智能充值等，提升了用户的使用体验。
以上结合附图详细说明了本发明的技术方案，本发明的技术方案提出了一种新的通信处理方案，在与联系人通信失败时，能够根据联系人的电话号码的状态，执行对应的处理措施，使得整个处理过程更智能、更贴合用户的实际操作需求，节省了用户时间，为用户提供了便利，提升了用户的使用体验。
以上所述仅为本发明的优选实施例而已，并不用于限制本发明，对于本领域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。

Claims (10)

  1. 一种通信处理方法，其特征在于，包括：
    在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；
    在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
  2. 根据权利要求1所述的通信处理方法，其特征在于，在存储有所述联系人的多个电话号码的情况下，将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：
    根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或
    显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
  3. 根据权利要求1所述的通信处理方法，其特征在于，将所述联系人的第二电话号码设置为所述主呼叫号码，具体包括：
    接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
  4. 根据权利要求1至3中任一项所述的通信处理方法，其特征在于，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，还包括：
    当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；
    若接收到确认重新发起通信请求的指令，则通过所述第一电话号码重新发起通信请求；以及
    若未接收到确认重新发起通信请求的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码；
    其中，所述指定状态包括以下任一：
    无应答、欠费、关机。
  5. 根据权利要求1至3中任一项所述的通信处理方法，其特征在于，在确定发起的所述通信请求失败之后，以及在将所述联系人的第二电话号码设置为所述主呼叫号码之前，还包括：
    当所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；
    若接收到确认进行充值的指令，则启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及
    若未接收到确认进行充值的指令，则执行所述将所述联系人的第二电话号码设置为所述主呼叫号码。
  6. 一种通信处理装置，其特征在于，包括：
    获取单元，设置为在将联系人的第一电话号码作为主呼叫号码发起通信请求时，获取所述第一电话号码的当前状态；
    设置单元，设置为在根据所述第一电话号码的当前状态确定发起的所述通信请求失败时，将所述联系人的第二电话号码设置为所述主呼叫号码。
  7. 根据权利要求6所述的通信处理装置，其特征在于，还包括：
    存储单元，设置为存储所述联系人的多个电话号码；
    所述设置单元具体设置为：
    根据所述多个电话号码的优先级，将所述多个电话号码中除所述第一电话号码外、且优先级最高的电话号码设置为所述主呼叫号码；或
    显示包含所述多个电话号码的选择界面，并将获取到的用户在所述选择界面上选定的电话号码设置为所述主呼叫号码。
  8. 根据权利要求6所述的通信处理装置，其特征在于，所述设置单元，具体设置为接收用户输入的电话号码，以将所述用户输入的电话号码设置为所述主呼叫号码。
  9. 根据权利要求6至8中任一项所述的通信处理装置，其特征在于，还包括：
    第一提示单元，设置为在确定发起的所述通信请求失败之后，当所述第一电话号码处于指定状态时，提示用户是否需要通过所述第一电话号码重新发起通信请求；
    通信单元，设置为在接收到确认重新发起通信请求的指令时，通过所述第一电话号码重新发起通信请求；以及
    所述设置单元，具体设置为在未接收到确认重新发起通信请求的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码；
    其中，所述指定状态包括以下任一：
    无应答、欠费、关机。
  10. 根据权利要求6至8中任一项所述的通信处理装置，其特征在于，还包括：
    第二提示单元，设置为在确定发起的所述通信请求失败之后，当确定所述第一电话号码处于欠费状态时，提示用户是否需要对所述第一电话号码进行充值；
    充值单元，设置为在接收到确认进行充值的指令时，启动目标应用程序，以通过所述目标应用程序为所述第一电话号码充值；以及
    所述设置单元，具体设置为在未接收到确认进行充值的指令时，将所述联系人的第二电话号码设置为所述主呼叫号码。
PCT/CN2016/097348 2016-03-25 2016-08-30 通信处理方法及通信处理装置 Ceased WO2017161833A1 (zh)

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