WO2017161833A1 - Procédé de traitement de communication et dispositif de traitement de communication - Google Patents

Procédé de traitement de communication et dispositif de traitement de communication Download PDF

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Publication number
WO2017161833A1
WO2017161833A1 PCT/CN2016/097348 CN2016097348W WO2017161833A1 WO 2017161833 A1 WO2017161833 A1 WO 2017161833A1 CN 2016097348 W CN2016097348 W CN 2016097348W WO 2017161833 A1 WO2017161833 A1 WO 2017161833A1
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WO
WIPO (PCT)
Prior art keywords
user
phone
phone number
contact
telephone number
Prior art date
Application number
PCT/CN2016/097348
Other languages
English (en)
Chinese (zh)
Inventor
潘晓
吴殿清
汪智勇
潘露杰
Original Assignee
宇龙计算机通信科技(深圳)有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication of WO2017161833A1 publication Critical patent/WO2017161833A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H04M1/27457—Management thereof, e.g. manual editing of data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H04M1/2746—Sorting, e.g. according to history or frequency of use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a communication processing method and a communication processing device.
  • a communication failure condition such as a contact number is disabled, an empty number, an inability to connect, or an out of service area
  • the smart terminal cannot intelligently perform the smart terminal.
  • Corresponding processing can not provide convenience for users when communicating, resulting in poor user experience.
  • the present invention is based on at least one of the above technical problems, and proposes a new communication processing scheme, which can initiate related measures for processing when a user fails to communicate with a contact, thereby providing convenience for the user and improving the user experience.
  • the present invention provides a communication processing method, comprising: acquiring a current state of the first telephone number when the first telephone number of the contact is used as the primary calling number to initiate a communication request; When the current state of a telephone number determines that the initiated communication request fails, the second telephone number of the contact is set to the primary calling number.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the query request of the first phone number status may be sent to the cloud server, the cloud server feeds back the current state of the first phone number according to the received query request), and determines to initiate according to the current state of the first phone number.
  • the second phone number of the contact is set as the main call number, which can intelligently analyze the cause of the communication failure and automatically Replacing the primary calling telephone number, on the one hand, when the user needs to communicate with the contact again, can initiate a communication request directly based on the updated primary calling number, avoiding repeatedly sending a communication request to the first telephone number without changing the primary calling number (especially Is when the first phone number is deactivated or expired), reducing the loss of communication again. Probability; on the other hand, can replace the main calling telephone number automatically, without user targeted terminal switches to manual control interface to set settings, the user saves time, to provide users with convenience, to enhance the user experience.
  • the second phone number of the contact is set as the primary calling number, specifically: according to the multiple a priority of the plurality of phone numbers, wherein the phone number other than the first phone number and having the highest priority is set as the main calling number; or displaying the selection including the plurality of phone numbers
  • the interface sets the selected phone number selected by the user on the selection interface to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • setting the second phone number of the contact as the primary calling number specifically: receiving a phone number input by the user, to set the phone number input by the user Is the primary calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: when When the first telephone number is in the designated state, prompting the user whether to re-initiate the communication request by using the first telephone number; if receiving an instruction to confirm the re-initiation of the communication request, re-initiating the communication request by using the first telephone number; If the instruction for re-initiating the communication request is not received, performing the setting of the second phone number of the contact as the primary calling number; wherein the specified status includes any one of the following: no answer, no fee Shut down.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time interval, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including the receipt of the first phone number does not need to be received again) When the instruction of the line call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirement of the user, and further improved. User experience.
  • the method further includes: when When the first telephone number is in the arrears state, the user is prompted whether the first telephone number needs to be recharged; if an instruction to confirm the refill is received, the target application is started to pass the target application as the first Recharging a phone number; and if an instruction to confirm refill is not received, performing the setting of the second phone number of the contact as the primary calling number.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • a communication processing apparatus comprising: an obtaining unit configured to acquire a current of the first telephone number when a first telephone number of the contact is used as a primary calling number to initiate a communication request a setting unit configured to set a second telephone number of the contact as the primary calling number when the communication request initiated by the current state of the first telephone number is determined to be unsuccessful.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the query request of the first phone number status may be sent to the cloud server, the cloud server feeds back the current state of the first phone number according to the received query request), and determines to initiate according to the current state of the first phone number.
  • the second phone number of the contact is set as the main call number, which can intelligently analyze the cause of the communication failure and automatically Replacing the primary calling telephone number, on the one hand, when the user needs to communicate with the contact again, can initiate a communication request directly based on the updated primary calling number, avoiding repeatedly sending a communication request to the first telephone number without changing the primary calling number (especially Is when the first phone number is deactivated or expired), reducing the loss of communication again. Probability; on the other hand, can replace the main calling telephone number automatically, without user targeted terminal switches to manual control interface to set settings, the user saves time, to provide users with convenience, to enhance the user experience.
  • the method further includes: a storage unit configured to store the plurality of phone numbers of the contact; the setting unit is specifically configured to: according to the priority of the plurality of phone numbers, a telephone number of the plurality of telephone numbers excluding the first telephone number and having the highest priority is set as the primary calling number; or displaying a selection interface including the plurality of telephone numbers, and the obtained user is located at the The selected phone number on the selection interface is set to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the setting unit is specifically configured to receive a phone number input by the user to set the phone number input by the user as the main calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: a first prompting unit, configured to prompt the user whether to pass the first phone number when the first phone number is in a specified state after determining that the initiated communication request fails Resetting the communication request by the first telephone number; the communication unit is configured to re-initiate the communication request by the first telephone number upon receiving the instruction to confirm the re-initiation of the communication request; and the setting unit is specifically configured to be When the instruction for confirming the re-initiation of the communication request is not received, the second telephone number of the contact is set as the primary calling number; wherein the specified status includes any one of the following: no answer, arrears, and shutdown.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time period, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including receiving the need to re-enter the first phone number) When the command of the call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user.
  • the experience of using is
  • the method further includes: a second prompting unit, configured to prompt the user whether the first phone number is in arrears state after determining that the initiated communication request fails Replenishing the first phone number; the refilling unit is configured to, upon receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application; The setting unit is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm the charging is not received.
  • a second prompting unit configured to prompt the user whether the first phone number is in arrears state after determining that the initiated communication request fails Replenishing the first phone number
  • the refilling unit is configured to, upon receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application
  • the setting unit is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm the charging is not received.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • a mobile terminal comprising: the communication processing device according to any one of the preceding claims.
  • the corresponding processing measures can be executed according to the state of the phone number of the contact, so that the whole process is smarter and more suitable for the actual operation requirement of the user, thereby saving user time. It provides users with convenience and enhances the user experience.
  • FIG. 1 shows a schematic flow chart of a communication processing method according to an embodiment of the present invention
  • FIG. 2 shows a schematic block diagram of a communication processing apparatus in accordance with an embodiment of the present invention
  • FIG. 3 shows a schematic block diagram of a mobile terminal in accordance with an embodiment of the present invention
  • FIG. 4 shows a schematic block diagram of a communication exception handling system in accordance with an embodiment of the present invention
  • FIG. 5 is a schematic flow chart showing a processing method of a communication telephone number being stopped or expired according to an embodiment of the present invention
  • FIG. 6 is a schematic flow chart showing a processing method of a communication number owed or no response according to an embodiment of the present invention
  • FIG. 7 shows a schematic block diagram of a structure of a mobile terminal according to an embodiment of the present invention.
  • FIG. 1 shows a schematic flow chart of a communication processing method according to an embodiment of the present invention.
  • a communication processing method includes:
  • Step 102 Acquire a current state of the first phone number when the first phone number of the contact is used as the primary call number, and specifically, send a query request for the first phone number status to the cloud server, and the cloud The server feeds back the current status of the first phone number according to the received query request, where the communication request may be a call request, a short message sending request, a multimedia message sending request, or the like;
  • Step 104 When it is determined that the initiated communication request fails according to the current state of the first phone number, set the second phone number of the contact as the primary calling number, specifically, the first phone number is stopped. Any of the cases of use, expiration, arrears, shutdown, no answer, etc. can be considered as failure of the communication request.
  • the first phone number of the contact when used as the primary call number to initiate a communication request, the current state of the first phone number is obtained, and when the initiated communication request fails according to the current state of the first phone number, Set the second phone number of the contact as the main call number, intelligently analyze the cause of the communication failure, and automatically replace the main call phone number.
  • the user when the user needs to communicate with the contact again, it can directly base the updated call.
  • the calling number initiates a communication request to avoid repeatedly transmitting a communication request to the first telephone number without changing the primary calling number (especially when the first telephone number is deactivated or expired), thereby reducing the probability of failure of re-communication;
  • the main calling telephone number can be automatically replaced, and the user does not need to manually control the terminal to switch to the relevant setting interface to set, which saves user time, provides convenience for the user, and improves the user experience.
  • the step of setting the second phone number of the contact as the primary calling number includes: Determining a priority of the plurality of phone numbers, setting a phone number other than the first phone number and having the highest priority as the primary calling number; or displaying the plurality of phone numbers Selecting an interface, and setting the obtained phone number selected by the user on the selection interface to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the step of setting the second phone number of the contact as the primary calling number comprises: receiving a phone number input by the user to input the phone of the user The number is set to the primary calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: when When the first telephone number is in the designated state, prompting the user whether to re-initiate the communication request by using the first telephone number; if receiving an instruction to confirm the re-initiation of the communication request, re-initiating the communication request by using the first telephone number And if the instruction to confirm the re-initiation of the communication request is not received, performing the step of setting the second phone number of the contact as the primary calling number; wherein the specified state includes any one of the following: Answer, arrears, shutdown.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the predetermined smart dialing policy can be adopted (for example, dialing the number once every predetermined time interval, Periodically or aperiodicly dialing within a predetermined time period, dialing when receiving a confirmation command, etc.) re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system default; If the user's confirmation command is not received (including the receipt of the first phone number does not need to be received again) When the instruction of the line call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirement of the user, and further improved. User experience.
  • the call request is initiated by the first phone number of the contact, and if it is determined that the first phone number is in the no-answer state, the user may be prompted to continue to initiate the call request through the first phone number, such as A prompt box is displayed on the interface.
  • the prompt box can be set to "Yes” and “No”. If the user selects "Yes", the smart dialing function is activated and the smart dialing policy is performed according to a preset smart dialing policy.
  • Dial such as dialing the number every 10 minutes; or dialing the number every 10 minutes in an hour; or you can dial multiple times in succession, etc.
  • the smart dialing policy can be set by the user or the system default; when the user chooses When "No", or during a predetermined time (such as 1 minute, this predetermined time can also be set by the user or the system default), the main call phone number is reset.
  • the user is not limited to the prompting of the user.
  • the smart dialing policy is not limited to the embodiment. The present embodiment is only used for illustration and is not specifically limited.
  • the method further includes: when When the first telephone number is in arrears state, prompting the user whether to recharge the first telephone number; if receiving an instruction to confirm recharging, launching the target application to pass the target application Recharging the first telephone number; and if the instruction to confirm the refill is not received, performing the step of setting the second telephone number of the contact as the primary calling number.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • FIG. 2 shows a schematic block diagram of a communication processing apparatus in accordance with an embodiment of the present invention.
  • a communication processing apparatus 200 includes an acquisition unit 202 and a setting unit 204.
  • the obtaining unit 202 is configured to acquire a current state of the first phone number when the first phone number of the contact is used as the primary call number to initiate a communication request, and the setting unit 204 is configured to be according to the first phone When the current state of the number determines that the initiated communication request fails, the second telephone number of the contact is set to the primary calling number.
  • the first phone number of the contact is used as the primary calling number to initiate a communication request (where the communication request may be a call request, a short message sending request, a multimedia message sending request, etc.), the first phone number is obtained.
  • the current state (specifically, the obtaining unit 202 may send a query request of the first phone number status to the cloud server, and the cloud server feeds back the current state of the first phone number according to the received query request), and according to the current state of the first phone number
  • the status determines that the initiated communication request fails (such as the first phone number is deactivated, expired, owed, shut down, no answer, etc.)
  • the second phone number of the contact is set as the primary call number, which can intelligently analyze the cause of the communication failure.
  • the communication request can be directly initiated based on the updated primary calling number, so as to avoid repeatedly sending the communication to the first telephone number without replacing the primary calling number.
  • Request especially when the first phone number is deactivated or expired
  • the main call phone number can be automatically replaced, without the user manually controlling the terminal to switch to the relevant setting interface to set, saving user time, providing convenience for the user, and improving the user's Use experience.
  • the method further includes: a storage unit 206 configured to store a plurality of phone numbers of the contact; the setting unit 204 is specifically configured to: according to a priority of the plurality of phone numbers, a telephone number of the plurality of telephone numbers excluding the first telephone number and having the highest priority is set as the primary calling number; or displaying a selection interface including the plurality of telephone numbers, and the obtained user is obtained The selected telephone number on the selection interface is set to the primary calling number.
  • the terminal has previously stored multiple telephone numbers of the contact, for example, according to the priority of multiple telephone numbers.
  • the priority can be set by the user or the system default setting; or the selection interface containing multiple numbers to be selected can be directly displayed for the user to select the setting, no matter which replacement method is used, the user does not need to manually control the target manually.
  • the terminal switches to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to perform setting, which saves the user time and provides convenience for the user.
  • the setting unit 204 is specifically configured to receive a phone number input by the user to set the phone number input by the user as the main calling number.
  • the received phone number input by the user may be directly set as the main calling number of the contact, specifically, the user may The phone number of the contact is input by voice, manual touch, etc., and the user does not need to manually control the terminal to switch to the relevant setting interface (such as the editing interface of the contact information in the terminal phone book) to save the setting.
  • User time provides convenience for users.
  • the method further includes: a first prompting unit 208, configured to prompt the user whether the user needs to be needed when the first phone number is in a specified state after determining that the initiated communication request fails Re-initiating a communication request by the first telephone number; the communication unit 210 is configured to re-initiate a communication request by the first telephone number upon receiving an instruction to confirm the re-initiation of the communication request; and the setting unit 204, specifically Setting to set the second phone number of the contact as the primary calling number when an instruction to confirm the re-initiation of the communication request is not received; wherein the specified state includes any one of the following: no answer, arrears, Shut down.
  • the user may be prompted to Re-initiating the communication request by the first telephone number (that is, prompting the user whether to activate the smart dialing function), if receiving the user's confirmation command, the pre-designated smart dialing policy can be adopted (for example, dialing every predetermined time interval, at the scheduled time) Internal or acyclic dialing, dialing when receiving an acknowledgment command, etc.) Re-initiating a communication request through the first telephone number, wherein the setting of the smart dialing policy can be set by the user or set by the system; Received the user's confirmation command (including the receipt of the first phone number does not need to be re-entered When the command of the call request, or the confirmation command of the user is not received within the predetermined time, the replacement of the phone number of the main call is performed, and the whole process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user.
  • the call request is initiated by the first phone number of the contact, and if it is determined that the first phone number is in the no-answer state, the first prompting unit may prompt the user whether to continue to initiate through the first phone number.
  • Call request such as a prompt box pops up on the interface, the prompt box can be set to "Yes” and "No" two options, if the user selects "Yes", the smart dial function is activated, the communication unit is based on the preset Smart dialing policy for smart dialing, such as dialing the number every 10 minutes; or dialing the number every 10 minutes in an hour; or you can dial multiple times, etc., where the smart dialing policy can be set by the user or the system defaults.
  • the main calling telephone number is reset.
  • a predetermined time such as 1 minute, this predetermined duration can also be set by the user or the system default
  • the main calling telephone number is reset.
  • the user is not limited to the prompting of the user.
  • the smart dialing policy is not limited to the embodiment. The present embodiment is only used for illustration and is not specifically limited.
  • the method further includes: a second prompting unit 212, configured to prompt the user when determining that the first phone number is in arrears state after determining that the initiated communication request fails Whether the first phone number needs to be recharged; the refilling unit 214 is configured to, when receiving an instruction to confirm the refill, launch the target application to recharge the first phone number by the target application; The setting unit 204 is specifically configured to set the second phone number of the contact as the primary calling number when an instruction to confirm recharging is not received.
  • the communication failure such as the first phone number deactivation, expiration, arrears, no response, shutdown, etc., taking into account the actual needs of the user during use, such as determining the first When the telephone number is in arrears state, it may not be necessary to immediately perform the replacement of the primary calling telephone number, and the user may be prompted to recharge the first telephone number. If the user's confirmation command is received, the automatic charging can be performed.
  • the service application is to recharge the phone number to be recharged; if the user's confirmation command is not received (including receiving an instruction that does not require recharging the first phone number, or not receiving the user within the predetermined time)
  • the confirmation command is executed, the replacement of the main call telephone number is performed, and the entire processing process is smarter and more suitable for the actual operation requirements of the user, thereby further improving the user experience.
  • FIG. 3 shows a schematic block diagram of a mobile terminal in accordance with an embodiment of the present invention.
  • a mobile terminal 300 includes: a communication processing apparatus 200 as shown in FIG. 2.
  • the structure of the mobile terminal 300 will be further described below with reference to FIG.
  • FIG. 7 shows a schematic block diagram of the structure of a mobile terminal 300 in accordance with an embodiment of the present invention.
  • the mobile terminal 300 in the embodiment of the present invention may be different types of electronic devices, such as: smart phones, tablet computers, palmtop computers, and mobile internet devices, personal digital assistants, media players, smart televisions, smart watches, smart glasses, and smart phones. Hand ring and so on.
  • the mobile terminal 300 in the embodiment of the present invention includes: at least one processor 310, such as a CPU, at least one receiver 313, at least one memory 314, at least one transmitter 315, and at least one communication bus 312.
  • the communication bus 312 is used to implement connection communication between these components.
  • the receiver 313 and the transmitter 315 may be wired transmission ports, or may be wireless devices, for example, including antenna devices for performing data communication with other devices.
  • the memory 314 may be a high speed RAM memory or a non-volatile memory such as at least one disk memory.
  • the processor 310 may execute an operating system of the mobile terminal 300 and various installed application programs, program codes, and the like.
  • each unit described above includes the acquiring unit 202, the setting unit 204, and the like.
  • Program code is stored in the memory 314, and the processor 310 can invoke program code stored in the memory 314 via the communication bus 312 to perform related functions.
  • the respective units e.g., the acquisition unit 202, the setting unit 204, etc.
  • FIGS. 4 and 5 are program codes stored in the memory 314 and executed by the processor 310. Thereby implementing the functions of the respective units to implement a communication processing method.
  • the memory 314 stores a plurality of instructions that are executed by the processor 310 to implement a communication processing method.
  • the performing, by the processor 310, the multiple instructions includes: acquiring a current state of the first phone number when the first phone number of the contact is used as the primary call number; When the current state of the first telephone number determines that the initiated communication request fails, the second telephone number of the contact is set as the primary calling number.
  • the processor 310 sets the second phone number of the contact as the primary calling number, including: a priority of the plurality of phone numbers, setting a phone number other than the first phone number and having the highest priority among the plurality of phone numbers as the main calling number; or displaying the plurality of phones
  • the selection interface of the number, and the obtained telephone number selected by the user on the selection interface is set as the primary calling number.
  • the processor 310 sets the second phone number of the contact as the primary calling number, and specifically includes: receiving a phone number input by the user, to set the phone number input by the user. Is the primary calling number.
  • the processor 310 pairs the plurality of instructions after determining that the initiated communication request failed, and before setting the second phone number of the contact to the primary calling number
  • Execution further includes: prompting the user whether to re-initiate the communication request by using the first phone number when the first phone number is in the designated state; and receiving the first instruction to confirm the re-initiation of the communication request, by using the first The telephone number re-initiates the communication request; and if the instruction to confirm the re-initiation of the communication request is not received, the second telephone number of the contact is set as the primary calling number; wherein the specified status includes any of the following: No answer, no fee, shutdown.
  • the processor 310 pairs the plurality of instructions after determining that the initiated communication request failed, and before setting the second phone number of the contact to the primary calling number Execution further includes: prompting the user whether to recharge the first phone number when the first phone number is in arrears state; if receiving an instruction to confirm recharging, launching the target application to pass the The target application recharges the first phone number; and if an instruction to confirm refill is not received, the second phone number of the contact is set to the primary call number.
  • the system 400 for processing communication abnormalities includes a function setting module 402, a control module 404, a communication module 406, an analysis judging module 408, a processing module 410, a communication application 412, and a recharge application. 414 and the cloud server 416, wherein the function setting module 402, the control module 404, the communication module 406, the analysis and determination module 408, the processing module 410, the communication application 412, and the recharge application 414 can all be set on the mobile terminal, and the specific functions of each module. As follows:
  • the function setting module 402 is mainly configured to set a trigger update/reminder rule, and the user can generally set through the application interface, and the content that the user can set in the application interface is as shown in Table 1:
  • the content that can be set by the user in the application interface is not limited to the content shown in Table 1.
  • Table 1 is only a reference embodiment. In actual implementation, the content shown in Table 1 can be set according to actual requirements.
  • the control module 404 mainly acquires the setting information of the user from the function setting module 402, and determines whether to start the intelligent communication function according to the switch set by the user. When the intelligent communication switch in Table 1 is on, each of the tables 1 is started. The function of the item ensures the flexibility of the entire implementation process to the greatest extent.
  • the communication module 406 is configured to implement a communication function of the mobile terminal, such as making a call call, sending a short message, etc., receiving a number input by the user through the communication application 412 (such as a dial pad, a short message application, etc.), selecting a contact, etc., according to the user input.
  • the phone number or the selected contact is called or sent by SMS.
  • the analysis judging module 408 is configured to send a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the status of the called number to the analysis judging module 408, if the called number is down, expired, busy, or unable to be connected. Which state of the state (ie no response), arrears, etc., after the state is acquired, the state is analyzed and the relevant data and results are sent to the processing module 410.
  • the processing module 410 receives the data sent by the analysis and determination module 408, processes the data, and transmits the data to the control module 404 for the next operation, such as opening a corresponding application (such as the recharge application 414).
  • Scenario 1 When the user dials the number of a contact, the communication module 406 initiates a call communication, and the analysis and determination module 408 sends a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the called number to the analysis and determination module 408. If the acquired number is in the state of being stopped or expired, the analysis judging module 408 analyzes the acquired state and sends the related data and the result to the processing module 410, and the processing module 410 processes the data and transmits the data.
  • the control module 404 prompts the user whether to delete the number, and if the user confirms the operation, deletes the stop number; if the contact stores multiple numbers in the user's address book (eg, according to the order of arrangement) The main call number and the slave call number, or the selection interface containing multiple phone numbers for the user to select), in addition to prompting whether to delete the number, the user will be prompted whether to set the main call number, if the user is received Confirm the operation, delete the stop number, and select the second number or user selection Numbers or number input by the user (in the case for the contacts in the user's address book stores only one number) is set as the primary call number.
  • the control module 404 prompts the user whether to delete the number, and if the user confirms the operation, deletes the stop number; if the contact stores multiple numbers in the user's address book (eg, according to the order of arrangement) The main call number and the slave call number, or the selection interface containing multiple phone numbers for the user to select), in addition to prompting whether
  • the specific processing process includes:
  • step 502 the user initiates a call request to the called party number (ie, the first telephone number).
  • the called party number ie, the first telephone number
  • Step 504 Acquire a communication status of the called party number detected by the cloud server.
  • Step 506 If the called party number is down or expired, when the called party has another number, the user is prompted to reset the main calling number.
  • Step 508 receiving a confirmation operation of the user resetting the number.
  • step 510 the second-ranked number (ie, the second telephone number) is set as the main calling number according to other numbers.
  • step 512 if the called party number expires or stops, the user is prompted to delete the number.
  • Step 514 receiving a confirmation operation that the user deletes the expired or stopped number.
  • step 516 the number that has expired or is down is deleted.
  • Step 518 If the called party number can communicate normally, the normal call is performed in response to the user's call request.
  • Scenario 2 When the user dials the number of a contact, the communication module 406 initiates a call communication, and the analysis and determination module 408 sends a request for querying the status of the called number to the cloud server 416, and the cloud server 416 feeds back the called number to the analysis and determination module 408. If the status of the called number is busy or unable to be connected (ie, no response), the analysis and determination module 408 analyzes the acquired status and sends the related data and the result to the processing module 410, and the processing module 410 The data is processed, and the data is transmitted to the control module 404. The control module 404 dials the number again after a predetermined time.
  • the contact stores multiple numbers (the primary calling number and the secondary calling number) in the user's address book, It can be that only one phone number is stored. At this time, the user can be prompted to dial another number (if only one phone number is stored, the user needs to input a replacement number); if the called number is in arrears state, it is opened. Recharge the app to recharge.
  • the specific processing process includes:
  • step 602 the user initiates a call request to the called party number.
  • Step 604 Acquire a current state of the called party number detected by the cloud server.
  • step 606 if the called party number is in arrears, the refill application is opened to recharge the arrears number.
  • Step 608 if the called party number is busy or unable to be connected (ie, no answer), the call request is re-initiated after the predetermined time.
  • Step 610 If the called party number can communicate normally, the normal call is performed in response to the user's call request.
  • the mobile terminal when the user encounters a communication failure, analyzes the cause of the communication failure, and triggers different intelligent processing modes for different situations, such as intelligently deleting invalid contacts, intelligent redialing, intelligent recharging, etc., and improving User experience.
  • the technical solution of the present invention is described in detail above with reference to the accompanying drawings.
  • the technical solution of the present invention proposes a new communication processing scheme, which can perform corresponding processing according to the state of the telephone number of the contact when communication with the contact fails.
  • the measures make the whole process more intelligent and more suitable for the actual operation requirements of the user, saving user time, providing convenience for the user and improving the user experience.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Library & Information Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephone Function (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé de traitement de communication et un dispositif de traitement de communication. Le procédé de traitement de communication comporte les étapes consistant: lorsqu'un premier numéro de téléphone d'une personne de contact est pris comme numéro d'appel pour déclencher une demande de communication, à acquérir un état actuel du premier numéro de téléphone; et lorsqu'il est déterminé, d'après l'état actuel du premier numéro de téléphone, que la demande de communication déclenchée a échoué, à spécifier un deuxième numéro de téléphone de la personne de contact en tant que numéro d'appel. Au moyen de la solution technique de la présente invention, lorsque la communication avec une personne de contact échoue, des mesures correspondantes de traitement peuvent être exécutées d'après un état d'un numéro de téléphone de la personne de contact, rendant ainsi l'ensemble des procédures de traitement plus intelligentes et répondant mieux aux exigences opérationnelles effectives d'un utilisateur, faisant gagner du temps à l'utilisateur, apportant de la commodité à l'utilisateur et améliorant l'agrément d'utilisation pour l'utilisateur.
PCT/CN2016/097348 2016-03-25 2016-08-30 Procédé de traitement de communication et dispositif de traitement de communication WO2017161833A1 (fr)

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