WO2017111721A1 - Système permettant à un abonné occupé d'écouter un message de notification pendant qu'il passe un appel - Google Patents

Système permettant à un abonné occupé d'écouter un message de notification pendant qu'il passe un appel Download PDF

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Publication number
WO2017111721A1
WO2017111721A1 PCT/TR2016/000049 TR2016000049W WO2017111721A1 WO 2017111721 A1 WO2017111721 A1 WO 2017111721A1 TR 2016000049 W TR2016000049 W TR 2016000049W WO 2017111721 A1 WO2017111721 A1 WO 2017111721A1
Authority
WO
WIPO (PCT)
Prior art keywords
communication device
calling
subscriber
called
call
Prior art date
Application number
PCT/TR2016/000049
Other languages
English (en)
Inventor
Hasan Ozgur Genc
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Publication of WO2017111721A1 publication Critical patent/WO2017111721A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H04M3/42374—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2005—Temporarily overriding a service configuration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject

Definitions

  • the present invention relates to a system which enables to trigger a notification message to be listened by the called person via the calling person if the called person is talking to another person and to make the called person to listen to this notification message during his/her current call, for a call made over a communication device.
  • the called subscriber In the state of the art, in the event that the calls reaching the called subscribers in busy status are evaluated as described above, the called subscriber is only informed only when a call reaches him/her or is not informed about this information as well if the call hold feature is not active. In such cases, the calling subscriber cannot reach the called subscriber during this time in cases where the current call of the subscriber being in busy status takes much time and the called subscriber goes through a great trouble particularly when it is required to communicate urgently (in subjects such as health, security, business, etc.).
  • Another method used by subscribers in order to inform the called subscriber who is in busy status about the call being made is the method of the calling subscriber sending a message indicating the purpose of the call to the called subscriber. However, the called subscriber cannot read the message without finishing his/her current call or interrupting this call in the event of sending message in this way as well.
  • EP2393269 discloses a system and method for announcing a call purpose.
  • An objective of the present invention is to realize a system which enables to make the called subscriber to listen a notification message created and/or triggered by the calling subscriber during his/her current call in the event that the called subscriber is busy and thus enables the called subscriber to be informed about the calling subscriber and his/her calling purpose in calls made by the calling subscriber towards the called subscriber.
  • Figure 1 is a schematic view of the inventive system.
  • the inventive system (1) comprises:
  • At least one calling communication device (2) which is used by the calling subscriber (A) and can communicate with remote servers over a data service and run an application on itself, essentially establishes and receives call over any communication network (N);
  • At least one called communication device (3) which is used by the called subscriber (B) and can communicate with remote servers over a data service and run an application on itself, essentially establishes and receives call over any communication network (N);
  • At least one call application (4) which runs on the calling communication device (2) and the called communication device (3), ensures that voice notification messages to be transmitted to the called subscriber (B) are created and/or triggered by the calling subscriber (A) in the event that the called subscriber (B) is busy for the call to be established over any communication network (N) by the calling communication device (2), the called communication device (3) can receive the voice notification messages created and/or triggered by the calling communication device (2) and to make the called subscriber (B) listen to these messages during his/her current call by playing them;
  • At least one application server (5) which is in communication with the call applications (4) that run on the calling communication device (2) and the called communication device (3) by using any remote communication protocol in the state of the art and essentially receives the inputs of the calling subscriber (A) related to the voice notification messages created and/or triggered by the calling subscriber (A), communicates with the call application (4) running on the called communication device (3) over a data service in order to ensure that the message is played by the call application (4) running on the called communication device (3) and listened to the called subscriber (B) during his/her current call.
  • the called subscriber (B) is subscriber who is in busy status because of the call established between another subscriber (C) and the communication device (D) and the called communication device (3) of this subscriber (C) when a call is initiated from the calling subscriber (A) and a voice notification messages is created and/or its transmission triggered by the calling subscriber (A) via the call application (4) running on the calling communication device (2).
  • the calling communication device (2) included in the inventive system (1) is a device such as fixed phone, smart phone, tablet computer which essentially can run the call application (4) on itself, has at least one display that enables the menus and the user interfaces running on itself to be viewed and at least one input unit such as touchscreen or keypad that enables the calling subscriber (A) to interact with the interfaces of the said applications.
  • the calling communication device (2) enables to establish call over any mobile or fixed communication network (N) from where it gets service.
  • the called communication device (3) included in the inventive system (1) is a device such as fixed phone, smart phone, tablet computer which essentially can run the call application (4) on itself, has at least one display that enables the menus and the user interfaces running on itself to be viewed and at least one input unit such as touchscreen or keypad that enables the called subscriber (B) to interact with the interfaces of the said applications.
  • the called communication device (B) enables to establish and receive call over any mobile or fixed communication network (N) from where it gets service.
  • the call application (4) included in the inventive system (1) runs on the calling communication device (2) and the called communication device (3) and it is in communication with the application server (5) over any remote communication protocol in the state of the art.
  • the call application (4) running on the calling communication device (2) is run by the calling subscriber (A) in cases when the call is made by the calling subscriber
  • the call application (4) running on the calling communication device (2) is a unit which sends all requests and inputs - that are provided by the calling subscriber (A) related to the voice notification message created and/or transmission of which is triggered by the calling subscriber (A) - to the application server (5) over the data service whereto the calling communication device (2) belongs.
  • the call application (4) running on the calling communication device (2) is a unit which is configured such that it will enable the calling subscriber (A) to input the MSISDN information of the called subscriber
  • the call application (4) running on the calling communication device (2) senses the call which is desired to be made by the calling subscriber (A) towards the called subscriber (B) and is met by busy signal and it evaluates the transactions of the calling subscriber (A) related to the voice notification message by taking the MSISDN information or another original information of the called subscriber (B) automatically into account.
  • the call application (4) running on the calling communication device (2) is a unit which is configured such that it will enable the calling subscriber (A) to record the voice notification message or to choose it among the audio files included within the calling communication device (2) before s/he (A) sends it.
  • the call application (4) running on the calling communication device (2) is configured such that it will enable the calling subscriber (A) to arrange and use the chosen voice notification message before being sent to the application server (5).
  • the voice notification message created by the calling subscriber (A) over the call application (4) running on the calling communication device (2) can be a speech introducing the calling subscriber (A) who can be a person or an institution, and comprising information such as purpose of the call, priority (urgency) of the call.
  • the call application (4) running on the calling communication device (2) is configured such that it will enable the calling subscriber (A) to determine the voice notification message - which will be listened to the called subscriber (B) during his/her current call upon being played by the call application (4) running on the called communication device (3) - as any audio record that is currently kept in the application server (5) and recorded by the calling subscriber (A) previously or provided for use of subscribers in the application server (5) by being prepared in generic structure.
  • the application server (5) can create the voice notification message by also adding an original information such as MSISDN (Mobile Station International Subscriber Directory Number) information of the calling subscriber (A) to this audio record as well while transmitting the chosen audio record to the call application (4) running on the called communication device (3).
  • MSISDN Mobile Station International Subscriber Directory Number
  • the call application (4) running on the calling communication device (2) is a unit which is configured such that it will enable the calling subscriber (A) to determine the voice notification message - that will be listened to the called subscriber (B) during his/her current call by being played by the call application (4) running on the called communication device (3) - as an audio record that is currently kept on the called communication device (3).
  • the call application (4) running on the calling communication device (2) is a unit which is configured such that it will enable the calling subscriber (A) to make an audio record being currently kept on the called communication device (3) to be listened by the called subscriber (B) as the voice notification message no matter how does the calling subscriber (A) determines the voice notification message to be listened to the called subscriber (B) during his/her current call by being played by the call application (4) running on the called communication device (3).
  • the call application (4) running on the called communication device (3) is a unit which is configured such that it will enable the called subscriber (B) to give only certain calling subscribers (A) permission to transmit voice notification message or to put certain calling subscribers (A) to prohibited list and prevent these calling subscribers (A) from transmitting voice notification message.
  • the calling subscriber (A) when the calling subscriber (A) also wants to create and/or trigger voice notification message on the call application (4) which runs on the calling communication device (2), a control related to preferences of the called subscriber (B) can be made by communicating with the application server (5) and in cases where the calling subscriber (A) is not in prohibited list or there is no prohibited list, the calling subscriber (A) can be directly prevented by the call application (4) running on the called communication device (3) to trigger creating and/or transmitting voice notification message.
  • the call application (4) running on the called communication device (3) ensures that the voice notification message, which is created and/or triggered by the calling subscriber (A) by means of the call application (4) running on the calling communication device (2), is played and then listened to the called subscriber (B) during the call wherein the called subscriber (B) is included at that moment.
  • the application server (5) included in the inventive system (1) is a server which is in communication with the call applications (4) that run on the calling communication device (2) and the called communication device (3) by using any remote communication protocol in the state of the art and receives the inputs realized by the calling subscriber (A) by means of the call application (4) running on the calling communication device (2) about the voice notification messages created or transmission thereof is triggered by the calling subscriber (A), transmits the information and instructions - which are required for making the called subscriber (B) to listen a voice notification message during the call wherein s/he is included at that moment in accordance with these inputs - to the call application (4) running on the called communication device (3) over data service provided over wired and wireless communication networks.
  • transaction of making the called subscriber (B) to listen a voice notification message prepared and/or transmission thereof is triggered by the calling subscriber (A) during his/her current call is carried out in the event that the called subscriber (B) is busy in calls made by the calling subscriber (A) towards the called subscriber (B).
  • first a call is initiated by the calling subscriber (A) towards the called subscriber (B) however this call is met by busy signal due to the fact that the called subscriber (B) is talking to another subscriber (C).
  • the calling subscriber (A) can create a voice notification message by means of the call application (4) running on the calling communication device (2) in order to be transmitted to the called subscriber (B), can chose such voice notification message among the audio files included currently on the calling communication device (2) and the application server (5) or ask for use of an audio file prepared for this transaction previously on the called communication device (3) as the voice notification message.
  • the inventive system (1) in the event that the called subscriber (B) is busy for a call, it is enabled to make the calling subscriber (A) to listen a voice notification message in the form of a background sound during his/her current call to the called subscriber (B) in accordance with the request of the calling subscriber (A) and to prevent the called subscriber (B) from waiting an urgent or important call due to the current call.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un système (1) permettant de déclencher un message de notification devant être écouté par la personne appelée via la personne appelante si la personne appelée parle à une autre personne, et permettant également à la personne appelée d'écouter ce message de notification pendant qu'elle passe un appel, pour un appel exécuté sur un dispositif de communication. Le système selon l'invention (1) comprend le dispositif de communication appelant (2) utilisé par l'abonné appelant (A) et le dispositif de communication appelé (3) utilisé par l'abonné appelé (B). l'application d'appel | |(4) s'exécutant sur le dispositif de communication appelant (2) et le dispositif de communication appelé (3) et le serveur d'applications (5).
PCT/TR2016/000049 2015-12-25 2016-04-15 Système permettant à un abonné occupé d'écouter un message de notification pendant qu'il passe un appel WO2017111721A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2015/16922 2015-12-25
TR2015/16922A TR201516922A2 (tr) 2015-12-25 2015-12-25 Meşgul olan aboneye mevcut çağrisi esnasinda bi̇lgi̇lendi̇rme mesaji di̇nleti̇lmesi̇ni̇ sağlayan bi̇r si̇stem

Publications (1)

Publication Number Publication Date
WO2017111721A1 true WO2017111721A1 (fr) 2017-06-29

Family

ID=56194544

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/TR2016/000049 WO2017111721A1 (fr) 2015-12-25 2016-04-15 Système permettant à un abonné occupé d'écouter un message de notification pendant qu'il passe un appel

Country Status (2)

Country Link
TR (1) TR201516922A2 (fr)
WO (1) WO2017111721A1 (fr)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6438216B1 (en) 1998-07-30 2002-08-20 Siemens Information And Communication Networks, Inc. Nonintrusive call notification method and system using content-specific information
US6735295B1 (en) * 2000-06-27 2004-05-11 Nortel Networks Limited Call waiting messaging
EP2393269A1 (fr) 2010-06-04 2011-12-07 Mitel Networks Corporation Context Aware Call Purpose Announcement

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6438216B1 (en) 1998-07-30 2002-08-20 Siemens Information And Communication Networks, Inc. Nonintrusive call notification method and system using content-specific information
US6735295B1 (en) * 2000-06-27 2004-05-11 Nortel Networks Limited Call waiting messaging
EP2393269A1 (fr) 2010-06-04 2011-12-07 Mitel Networks Corporation Context Aware Call Purpose Announcement

Also Published As

Publication number Publication date
TR201516922A2 (tr) 2017-07-21

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