WO2017097108A1

WO2017097108A1 - Log information processing method, apparatus, and system

Info

Publication number: WO2017097108A1
Application number: PCT/CN2016/106946
Authority: WO
Inventors: 叶林清; 侯菊敏
Original assignee: 广州市动景计算机科技有限公司
Priority date: 2015-12-11
Filing date: 2016-11-23
Publication date: 2017-06-15
Also published as: CN106878041B; CN106878041A

Abstract

The present invention provides a log information processing method, apparatus, and system. The method comprises: a client receives a feedback opinion inputted by a user and sends the feedback opinion to a server; receive a return code that is returned by the server and that corresponds to the feedback opinion; search a preset log list for a user log corresponding to the return code, the log list comprising various user logs and corresponding return codes; and return the found user log to the server. By means of the present invention , a user log corresponding to a feedback opinion is accurately obtained by processing the feedback opinion given by a user,, and the analysis processing speed of the feedback opinion of the user is favorably improved .

Description

Log information processing method, device and system

Technical field

The present invention relates to the field of computer communication technologies, and in particular, to a log information processing method, apparatus, and system.

Background technique

With the development of mobile Internet technology, various applications, especially mobile applications, have brought more market space and market opportunities to more and more enterprises, and also bring more convenience to users.

Various applications provide a variety of services for mobile phone users. Each app will have a feedback entry. User feedback is diverse and complex. The feedback of the existing application is basically only the acquisition function of the user's opinion submission and the user terminal information (such as mobile phone model, application version, etc.). It cannot effectively and accurately collect log information related to user feedback. This is not conducive to timely follow-up of user feedback. Therefore, the processing of user feedback is inefficient.

Summary of the invention

In view of this, an object of the present invention is to provide a method, an apparatus, and a system for processing log information that can accurately obtain feedback related to a user, so as to solve the problem of low processing efficiency of user feedback in the prior art.

In order to achieve the above object, the technical solution adopted by the embodiment of the present invention is as follows.

In a first aspect, an embodiment of the present invention provides a log information processing method, where the method includes: receiving, by a client, feedback sent by a user, sending the feedback to a server; and receiving the feedback returned by the server a return code corresponding to the comment; the user log corresponding to the return code is searched in the preset log list, where the log list includes various user logs and a corresponding return code; and the searched user log is returned to the server.

In a second aspect, an embodiment of the present invention further provides a log information processing method, where the method package Included: the server receives the feedback sent by the client; searches the preset opinion list for a return code that matches the keyword in the feedback, the opinion list includes the keyword and the corresponding return code; The returned code is sent to the client; and the user log corresponding to the return code returned by the client is received.

In a third aspect, the embodiment of the present invention further provides a log information processing apparatus, which is configured to: run on a client, and include: a first receiving module, configured to receive feedback input by a user; and a first sending module, configured to: The first receiving module is further configured to receive a return code corresponding to the feedback returned by the server, and the first searching module searches for a returning code corresponding to the return code in a preset log list. The user log, the log list includes various user logs and a corresponding return code, wherein the first sending module is further configured to return the found user log to the server.

In a fourth aspect, the embodiment of the present invention further provides a log information processing apparatus, which is configured to run on a server, where the log information processing apparatus includes: a second receiving module, configured to receive a feedback sent by a client; and a second searching module, And configured to search, in a preset opinion list, a return code that matches a keyword in the feedback, where the opinion list includes a keyword and a corresponding return code; and a second sending module is configured to find the The return code is sent to the client, where the second receiving module is further configured to receive a user log returned by the client and corresponding to the return code.

In a fifth aspect, the embodiment of the present invention further provides a log information processing system, including a user terminal and a server, where the user terminal is configured to receive feedback input by a user through a client and send the feedback to a server; The server is configured to search, in a preset opinion list, a return code that matches a keyword in the feedback, the opinion list includes a keyword and a corresponding return code, and the server will find the returned The user terminal is further configured to search, in a preset log list, a user log corresponding to the return code, where the log list includes various user logs and a corresponding return code, The user terminal returns the found user log to the server.

The method, device and system for processing log information provided by the embodiment of the present invention can accurately obtain the user log corresponding to the feedback opinion by processing the feedback provided by the user, which is beneficial to improving the analysis and processing speed of the feedback of the user.

In order to make the above objects, features and advantages of the present invention more comprehensible, For example, and with reference to the attached drawings, a detailed description is as follows.

DRAWINGS

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings to be used in the embodiments will be briefly described below. It is understood that the following drawings are merely illustrative of certain embodiments of the invention and are not intended to Other relevant figures may also be obtained from those of ordinary skill in the art in light of the inventive work.

FIG. 1 is a schematic diagram of an application environment of a log information processing method and apparatus according to an embodiment of the present invention.

2 is a block diagram showing the structure of a user terminal applicable to an embodiment of the present invention.

FIG. 3 shows a block diagram of a structure of a server applicable to an embodiment of the present invention.

FIG. 4 is a schematic flowchart diagram of a log information processing method according to a first embodiment of the present invention.

FIG. 5 is a schematic flowchart diagram of a log information processing method according to a second embodiment of the present invention.

FIG. 6 is a schematic flowchart diagram of a log information processing method in a third embodiment of the present invention.

FIG. 7 is a schematic flowchart diagram of a log information processing method according to a fourth embodiment of the present invention.

FIG. 8 is a schematic flowchart diagram of a log information processing method in a fifth embodiment of the present invention.

FIG. 9 is a structural block diagram of a log information processing apparatus according to a sixth embodiment of the present invention.

Fig. 10 is a block diagram showing the structure of a log information processing apparatus in a seventh embodiment of the present invention.

FIG. 11 is a structural block diagram of a log information processing system according to an eighth embodiment of the present invention.

Figure 12 is a block diagram showing the structure of a server in another embodiment of the eighth embodiment of the present invention.

detailed description

The log information processing method and apparatus provided by the embodiments of the present invention can be applied to an application environment as shown in FIG. 1. As shown in FIG. 1, the user terminal 100 and the server 200 are located in a wireless network or a wired network 300. Through the wireless network or wired network 300, the user terminal 100 performs data interaction with the server 200.

In the embodiment of the present invention, the user terminal 100 is preferably a mobile terminal device, and may include, for example, a smart phone, a tablet computer, an e-book reader, a laptop portable computer, an on-board computer, a wearable mobile terminal, and the like.

FIG. 2 is a block diagram showing the structure of a user terminal applicable to the embodiment of the present invention. As shown in FIG. 2, the user terminal 100 includes a memory 102, a memory controller 104, one or more (only one shown) processor 106, peripheral interface 108, radio frequency module 110, audio module 112, touch screen. 114 and so on. These components communicate with one another via one or more communication bus/signal lines 116.

The memory 102 can be used to store software programs and modules, such as the log information processing method and the program instructions/modules corresponding to the device in the embodiment of the present invention. The processor 106 executes various functional applications and data processing, such as the log information processing method provided by the embodiments of the present invention, by executing software programs and modules stored in the memory 102.

Memory 102 can include high speed random access memory and can also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid state memory. Access to the memory 102 by the processor 106 and other possible components can be performed under the control of the memory controller 104.

Peripheral interface 108 couples various input/input devices to processor 106 and memory 102. In some embodiments, peripheral interface 108, processor 106, and memory controller 104 can be implemented in a single chip. In other instances, they can be implemented by separate chips.

The radio frequency module 110 is configured to receive and transmit electromagnetic waves, and realize mutual conversion between electromagnetic waves and electric signals, thereby communicating with a communication network or other devices.

The audio module 112 provides an audio interface to the user. It may include one or more microphones, one or more speakers, and audio circuitry.

The touch screen 114 provides an output and input interface between the user terminal 100 and the user. For example, touch screen 114 displays a video output to a user. The content of these video output can include text, graphics, video, and any combination thereof.

It will be understood that the structure shown in FIG. 2 is merely illustrative. The user terminal 100 may also include more or less components than those shown in FIG. 2, or have a different configuration than that shown in FIG. 2. The components shown in Figure 2 can be implemented in hardware, software, or a combination thereof.

FIG. 3 shows a block diagram of a structure applicable to a server in an embodiment of the present invention. As shown in FIG. 3, the server 200 includes a memory 201, a processor 202, and a network module 203.

The memory 201 can be used to store software programs and modules, such as the log information processing method and the program instructions/modules corresponding to the device in the embodiment of the present invention. The processor 202 executes various function applications and data processing by executing software programs and modules stored in the memory 201, that is, the log information processing method in the embodiment of the present invention. Memory 201 can include high speed random access memory and can also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid state memory. Further, the software program and the module in the foregoing memory 201 may further include an operating system 221 and a service module 222. The operating system 221, for example, may be LINUX, UNIX, WINDOWS, which may include various software components and/or drivers for managing system tasks (eg, memory management, storage device control, power management, etc.), and may be associated with various hardware Or software components communicate with one another to provide an operating environment for other software components. The service module 222 runs on the basis of the operating system 221, and listens for requests from the network through the network service of the operating system 221, completes corresponding data processing according to the request, and returns the processing result to the client. That is, the service module 222 is configured to provide network services to the client.

The network module 203 is configured to receive and transmit network signals. The above network signal may include a wireless signal or a wired signal.

It will be understood that the structure shown in FIG. 3 is merely illustrative, and the server 200 may further include more or less components than those shown in FIG. 3 or have a different configuration than that shown in FIG. The components shown in Figure 3 can be implemented in hardware, software, or a combination thereof. In addition, the server in the embodiment of the present invention may further include multiple servers with different functions.

In the embodiment of the present invention, a client is installed in the user terminal 100. The client can be a browser or a third-party application software, which corresponds to the server side and provides services for the user.

The method, device and system for processing log information provided by embodiments of the present invention. The server matches the keyword when the client receives feedback from the user. The server will correspond to the matching keyword The return code is returned to the client. The client returns a corresponding user log to the server according to the return code. The embodiment of the present invention can accurately obtain the user log corresponding to the feedback. Optionally, this facilitates an increase in the speed of analysis processing for user feedback.

In the embodiment of the present invention, a log list is preset in the client. The log list includes various user logs and corresponding return codes. A list of comments is pre-set in the server. The list of opinions includes keywords and corresponding return codes. Since the log list and the opinion list in the client and the server are configured according to the same rule in the embodiment of the present invention, the keyword and the user log corresponding to the same return code in the log list and the opinion list also have Correspondence relationship. In addition, the configuration of the opinion list can be done on the server side, making the method more flexible.

The technical solutions in the embodiments of the present invention will be clearly and completely described in the following with reference to the accompanying drawings. It is apparent that the described embodiments are only a part of the embodiments of the invention, and not all of the embodiments. The components of the embodiments of the invention, which are generally described and illustrated in the figures herein, may be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the invention in the claims All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

First embodiment

FIG. 4 is a flowchart of a log information processing method according to a first embodiment of the present invention. Referring to FIG. 4, this embodiment describes a processing flow of a client in a user terminal, which includes the following steps.

In step S101, the client receives the feedback input by the user.

When there is a problem with the client used by the user, the user can input feedback through the user feedback interface of the client. After the user clicks the input, the user can submit by clicking the button.

Step S102, sending the feedback to the server.

After receiving the feedback input by the user through the user interaction interface, the client sends the feedback to the server.

Further, when the user submits the feedback, the client also generates a series of user logs, and records the generated user logs in a preset log list. Further, the user log can also be uploaded to the cloud. The log list includes various user logs and corresponding return codes (key) (see Table I). The user log may include, for example, a networked log, a video play log, and the like. The networked log may include information such as a network environment of the user terminal, a visited website address, and a network connection error that occurs. The video play log may include information such as an address of the video, a time when a playback error occurs, and the like. Different types of clients generate different user logs, and therefore, the type of user logs does not constitute a limitation on the specific embodiments of the present invention.

Table I

返回码(key)Return code (key)	用户日志User log
networkNetwork	联网日志Network log
videoVideo	视频播放日志Video play log
返回码1Return code 1	日志1Log 1
返回码2Return code 2	日志2Log 2
…...	…...
返回码nReturn code n	日志nLog n

Step S103, receiving a return code corresponding to the feedback returned by the server.

Since the opinion list is stored in the server, the opinion list includes a keyword and a corresponding return code. Therefore, after receiving the feedback, the server performs keyword matching on the feedback, and then queries the matching in the opinion list. The return code corresponding to the keyword, and then returning the found return code to the client.

Step S104: Search for a user log corresponding to the return code in a preset log list.

Step S105, returning the found user log to the server.

Accurately obtaining the user log corresponding to the feedback can improve the efficiency of analyzing and processing the feedback of the user. For example, the user inputs “Always open the website” through the user feedback interface of the browser. For this feedback, the prior art cannot perform timely follow-up processing. However, in this embodiment, by processing the feedback provided by the user, the user log corresponding to the feedback opinion, such as a network log, can be accurately obtained, and the network environment in which the user is located and what kind of website address is accessed are obtained. Networking error. By analyzing the user log, it is possible to identify the cause of a problem, which is beneficial to improve the analysis and processing speed of the user feedback. In addition, it is also helpful to increase the sensitivity of user feedback. In addition, by accurately obtaining user logs, you can improve the feedback of automated analysis and processing. See the concentrated outbreak problem. For example, the user feedback "can't log in." By accurately obtaining the user log, it is possible to promptly and effectively warn which website is not registered, and whether it is a general feedback from the user.

Second embodiment

FIG. 5 is a flowchart of a log information processing method according to a second embodiment of the present invention. Referring to FIG. 5, this embodiment describes a processing flow of a client in a user terminal, which includes the following steps.

In step S201, the client receives the feedback input by the user, and sends the feedback to the server.

Step S202, receiving an opinion identifier returned by the server and corresponding to the feedback opinion.

Step S203, determining whether the opinion identifier belongs to a predetermined opinion identifier.

If yes, step S204 is performed, otherwise, the processing of the feedback is ended.

If the opinion identifier belongs to the predetermined opinion identifier, it is considered to be an opinion that needs to be processed. If the opinion identifier does not belong to the predetermined opinion identifier, it can be considered as an opinion that does not need to be processed, and the processing of the feedback opinion is directly ended. The predetermined opinion identifier may be an opinion identifier corresponding to the type of the opinion set in advance according to the demand.

Step S204, returning the opinion identifier to the server.

Step S205: Receive a return code corresponding to the opinion identifier returned by the server.

Step S206: Search for a user log corresponding to the return code in a preset log list, where the log list includes various user logs and corresponding return codes.

Step S207, returning the found user log to the server.

Compared with the first embodiment, the difference in this embodiment is that when the server receives the feedback sent by the client, the return code corresponding to the feedback is not directly searched according to the feedback. In this embodiment, the sir is an opinion identifier (opinion ID) corresponding to the feedback; and then the opinion identifier is returned to the client, and the client confirms whether it is a type of opinion that needs to be improved and processed. If yes, return the opinion identifier to the server, and the server finds the corresponding feedback according to the opinion identifier, performs keyword matching on the feedback, and then queries the opinion list for the return code corresponding to the keyword in the matching, and then The found return code is returned to the client. This can better deal with the types of opinions, avoid collecting unnecessary user logs, and interfering with analysis. The method provided in this embodiment Especially effective for applications of a large number of users. This is because the application of a large number of users, basically can not manually identify which are the opinions that need to be processed. Through the method provided in this embodiment, the type of feedback of the user can be identified, and the corresponding user log can be accurately obtained. This will greatly increase the sensitivity and processing efficiency of user feedback. In addition, through the combination of the client and the cloud big data operation, the content of the user feedback is recognized, and the corresponding user log generated by the client is uploaded to the server, so that the feedback of the user can be better analyzed and processed.

Third embodiment

FIG. 6 is a flowchart of a log information processing method according to a third embodiment of the present invention. This embodiment describes the processing flow of the server, which includes the following steps.

In step S301, the server receives the feedback sent by the client.

Step S302: Search for a return code matching the keyword in the feedback opinion in the preset opinion list, where the opinion list includes a keyword and a corresponding return code.

The preset opinion list includes keywords and corresponding return codes (keys). As shown in Table 2, the return code corresponding to each keyword may be preset, for example, the return code corresponding to "network failure" is "network" or the like. You can also maintain and update this list of comments at any time.

Table II

关键字Keyword	返回码(key)Return code (key)
联网失败Network failure	networkNetwork
打不开+视频Can't open + video	videoVideo
关键字1Keyword 1	返回码1Return code 1
关键字2Keyword 2	返回码2Return code 2
…...	…...
关键字nKeyword n	返回码nReturn code n

Step S303, the found return code is sent to the client.

Step S304, receiving a user log corresponding to the return code returned by the client.

Further, in a specific embodiment of the present invention, the server may include a first server and a second server. The step of the server receiving the feedback sent by the client, and searching for the return code matching the keyword in the feedback opinion in the preset opinion list may include:

Receiving, by the first server, the feedback sent by the client, generating an opinion identifier corresponding to the feedback, sending the opinion identifier to the client, and using the feedback and the corresponding identifier Sent to the second server;

When the second server receives the opinion identifier returned by the client, acquiring a keyword in the feedback corresponding to the opinion identifier, and searching in the preset opinion list with the feedback The return code that the keyword matches.

Fourth embodiment

FIG. 7 is a flowchart of a log information processing method according to a fourth embodiment of the present invention. This embodiment describes the interaction process between the client and the server, and includes the following steps.

In step S401, the client receives the feedback input by the user.

Step S402, the client sends the feedback to the server.

Step S403, the server generates an opinion identifier corresponding to the feedback.

Step S404, the server sends the opinion identifier to the client.

Step S405, the client determines whether the opinion identifier belongs to the predetermined opinion identifier, and if yes, performs step S406; otherwise, ends the processing of the feedback.

Step S406, the client returns the opinion identifier to the server.

Step S407, the server acquires a keyword in the feedback corresponding to the opinion identifier.

Step S408, searching for a return code matching the keyword in the feedback opinion in the preset opinion list.

Step S409, the found return code is sent to the client.

Step S410: The client searches for a user log corresponding to the return code in a preset log list.

Step S411, returning the found user log to the server.

Fifth embodiment

FIG. 8 is a flowchart of a log information processing method according to a fifth embodiment of the present invention. This embodiment describes the interaction process between the client and the server, and includes the following steps.

In step S501, the client receives the feedback input by the user.

Step S502, the client sends the feedback to the first server.

Step S503, the first server generates an opinion identifier corresponding to the feedback.

Step S505: Send the feedback opinion and the corresponding opinion identifier to the second server.

Step S504, the server first server sends the opinion identifier to the client.

Step S506, the client determines whether the opinion identifier belongs to the predetermined opinion identifier, and if yes, performs step S507, otherwise, ends the processing of the feedback.

Step S507, the client sends the opinion identifier to the second server.

Step S508, the second server acquires a keyword in the feedback corresponding to the opinion identifier.

Step S509, the second server searches for a return code matching the keyword in the feedback opinion in the preset opinion list.

Step S510, the second server sends the found return code to the client.

Step S511, the client searches for a user log corresponding to the return code in a preset log list.

Step S512, returning the found user log to the second server.

Sixth embodiment

FIG. 9 is a structural block diagram of a log information processing apparatus according to a sixth embodiment of the present invention. Referring to FIG. 9, the device in this embodiment can be run on a client (the client is located at the user terminal), and is used to implement the log information processing method proposed in the fifth embodiment. The device 60 in this embodiment includes:

The first receiving module 61 is configured to receive feedback input by the user;

a first sending module 62, configured to send the feedback to the server;

The first receiving module 61 is further configured to receive a return code returned by the server and corresponding to the feedback opinion;

The first searching module 63 searches for a user log corresponding to the return code in a preset log list, where the log list includes various user logs and corresponding return codes.

The first sending module 62 is further configured to return the found user log to the server.

In a specific embodiment of the invention, the device 60 further includes a first determining module 64.

The first receiving module 61 is further configured to receive an opinion identifier returned by the server and corresponding to the feedback.

The first determining module 64 is configured to determine whether the opinion identifier belongs to a predetermined opinion identifier.

The first sending module 62 is further configured to: if the determination result of the first determining module is yes, return the opinion identifier to the server.

The first receiving module 61 is further configured to receive a return code that is returned by the server and corresponding to the opinion identifier.

In another specific embodiment of the present invention, the server includes a first server and a second server.

The first sending module 62 is further configured to send the feedback to the first server.

The first receiving module 61 is further configured to receive an opinion identifier that is returned by the first server and that is corresponding to the feedback.

The first sending module 62 is further configured to return the opinion identifier to the second server.

The first receiving module 61 is further configured to receive a return code that is returned by the second server and that is corresponding to the opinion identifier.

The first sending module 62 is further configured to return the found user log to the second server.

The first sending module 62 is further configured to: when the determination result of the first determining module 64 is yes, return the opinion identifier to the second server.

The device 60 further includes a log generating module 65, configured to generate a user log, and record the user log in the log list.

In this embodiment, each module may be implemented by software code. At this time, each of the above modules can be stored in the memory 102 of the user terminal 100. The above modules can also be implemented by hardware such as an integrated circuit chip.

Seventh embodiment

FIG. 10 is a block diagram showing the structure of a log information processing apparatus according to a seventh embodiment of the present invention. Referring to FIG. 10, the device in this embodiment can be used in a server to implement the log information processing method in the sixth embodiment. The device 70 in this embodiment includes:

The second receiving module 71 is configured to receive the feedback sent by the client.

a second search module 72, configured to search, in a preset opinion list, a return code that matches a keyword in the feedback, where the opinion list includes a keyword and a corresponding return code;

The second sending module 73 is configured to send the returned return code to the client.

The second receiving module 71 is further configured to receive a user log that is returned by the client and corresponding to the return code.

Further, the device 70 further includes an opinion identification generating module 74 and a keyword obtaining module 75.

The opinion identifier generating module 74 is configured to generate an opinion identifier corresponding to the feedback.

The second sending module 73 is further configured to send the opinion identifier to the client of the user terminal.

The keyword obtaining module 75 is configured to acquire a keyword in the feedback corresponding to the opinion identifier when receiving the opinion identifier returned by the client.

In this embodiment, each module may be implemented by software code. At this time, each of the above modules may be stored in the memory 201 of the server 200. The above modules can also be implemented by hardware such as an integrated circuit chip.

Eighth embodiment

A schematic structural diagram of a log information processing system according to an eighth embodiment of the present invention. Referring to FIG. 11, the log information processing system provided in this embodiment may be used to implement the log information processing method in the fourth and fifth embodiments. The log information processing system 80 in this embodiment may include: the user terminal 81 and the server 82. .

The user terminal 81 is configured to receive the feedback input by the user through the client, and send the feedback to the server 82.

The server 82 is configured to search, in a preset opinion list, a return code that matches a keyword in the feedback. The list of opinions includes keywords and corresponding return codes. The server 82 sends the found return code to the client of the user terminal 81.

The user terminal 81 is further configured to search for a user log corresponding to the return code in a preset log list. The log list includes various user logs and corresponding return codes. The user terminal 81 returns the found user log to the server 82.

Referring to FIG. 12, in a specific embodiment of the present invention, the server 82 includes a first server 821 and a second server 822.

The first server 821 is configured to receive the feedback sent by the user terminal 81, generate and The feedback identifier corresponding to the feedback is sent to the client of the user terminal 81, and the feedback and the corresponding identifier are sent to the second server 822.

The second server 822 is configured to: when receiving the opinion identifier returned by the client, acquire a keyword in a feedback corresponding to the opinion identifier, and search for the feedback in the preset opinion list. The return code matched by the keyword in the opinion transmits the return code to the client of the user terminal 81, and receives the user log corresponding to the return code returned by the user terminal 81.

It should be noted that each embodiment in the specification is described in a progressive manner, and each embodiment focuses on differences from other embodiments, and the same similar parts between the embodiments are referred to each other. can.

The implementation principle and the technical effects of the log information processing apparatus and system provided by the embodiments of the present invention are the same as those of the foregoing method embodiments, and are not described in the device embodiment. Corresponding content.

In addition, the flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present invention. In this regard, each block of the flowchart or block diagram can represent a module, a program segment, or a portion of code that includes one or more of the Executable instructions. It should also be noted that in some alternative implementations, the functions noted in the blocks may also occur in a different order than that illustrated in the drawings. For example, two consecutive blocks may be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts, can be implemented in a dedicated hardware-based system that performs the specified function or function. Or it can be implemented by a combination of dedicated hardware and computer instructions.

The computer program product provided by the embodiment of the present invention includes a computer readable storage medium storing the program code, and the program code includes instructions for executing the method described in the foregoing method embodiment. For the specific implementation, refer to the method embodiment. , will not repeat them here.

A person skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the system, the device and the unit described above can refer to the corresponding process in the foregoing method embodiment, and details are not described herein again.

In the several embodiments provided herein, it should be understood that the disclosed systems, devices, and The method can be implemented in other ways. The device embodiments described above are merely illustrative. For example, the division of the unit is only a logical function division. In actual implementation, there may be another division manner. For example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some communication interface, device or unit, and may be electrical, mechanical or otherwise.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.

The functions may be stored in a computer readable storage medium if implemented in the form of a software functional unit and sold or used as a standalone product. Based on such understanding, the technical solution of the present invention, which is essential or contributes to the prior art, or a part of the technical solution, may be embodied in the form of a software product, which is stored in a storage medium, including The instructions are used to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention. The foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like. .

It should be noted that, in this context, relational terms such as first and second are used merely to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply such entities or operations. There is any such actual relationship or order between them. Furthermore, the term "comprises" or "comprises" or "comprises" or any other variations thereof is intended to encompass a non-exclusive inclusion, such that a process, method, article, or device that comprises a plurality of elements includes not only those elements but also Other elements, or elements that are inherent to such a process, method, item, or device. In the absence of more restrictions, the elements defined by the statement "including one..." are not excluded from inclusion. There are additional identical elements in the process, method, article or device of the elements.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention. It should be noted that similar reference numerals and letters indicate similar items in the following figures, and therefore, once an item is defined in a drawing, it is not necessary to further define and explain it in the subsequent drawings.

Claims

A method for processing log information, comprising:

The client receives the feedback input by the user and sends the feedback to the server;

Receiving a return code corresponding to the feedback returned by the server;

Searching, in a preset log list, a user log corresponding to the return code, where the log list includes various user logs and corresponding return codes;

Returning the found user log to the server.
The method of claim 1, wherein the receiving the return code corresponding to the feedback returned by the server comprises:

Receiving an opinion identifier returned by the server and corresponding to the feedback opinion;

Determining whether the opinion identifier belongs to a predetermined opinion identifier,

If yes, returning the opinion identifier to the server and receiving a return code corresponding to the opinion identifier returned by the server,

If not, the processing of the feedback is ended.
The method according to claim 1 or 2, wherein the server comprises a first server and a second server, and the feedback is sent to the server and the feedback returned by the receiving server corresponds to the feedback Return code, including:

Sending the feedback to the first server;

Receiving an opinion identifier corresponding to the feedback returned by the first server;

Returning the opinion identifier to the second server;

Receiving a return code corresponding to the opinion identifier returned by the second server;

The returning the searched user log to the server includes:

Returning the found user log to the second server.
The method of claim 3, wherein before the returning the opinion identifier to the second server, the method further comprises:

Determining whether the opinion identifier belongs to a predetermined opinion identifier,

If yes, performing the step of returning the opinion identifier to the second server;

If not, the processing of the feedback is ended.
The method according to any one of claims 1 to 4, wherein the client is connected Receiving feedback from the user and sending the feedback to the server, including:

A user log is generated, and the user log is recorded in the log list.
A method for processing log information, comprising:

The server receives feedback sent by the client;

Searching, in a preset opinion list, a return code that matches a keyword in the feedback, wherein the opinion list includes a keyword and a corresponding return code;

Sending the found return code to the client;

Receiving a user log corresponding to the return code returned by the client.
The method according to claim 6, wherein the finding a return code matching the keyword in the feedback opinion in the preset opinion list further comprises:

Generating an opinion identifier corresponding to the feedback;

Sending the opinion identifier to the client;

When receiving the opinion identifier returned by the client, acquiring a keyword in the feedback corresponding to the opinion identifier.
The method according to claim 6 or 7, wherein the server comprises a first server and a second server, and the server receives the feedback sent by the client and the finding and searching in the preset opinion list The return code matching the keywords in the feedback includes:

Receiving, by the first server, the feedback sent by the client, generating an opinion identifier corresponding to the feedback, sending the opinion identifier to the client, and sending the feedback opinion and the corresponding opinion Sending an identifier to the second server;

When the second server receives the opinion identifier returned by the client, the second server acquires a keyword in the feedback corresponding to the opinion identifier, and searches for a preset in the opinion list. The return code of the keyword in the feedback.
A log information processing device, running on a client, is characterized by:

a first receiving module, configured to receive feedback input by the user,

a first sending module, configured to send the feedback to the server;

The first receiving module is further configured to receive a return code that is returned by the server and corresponding to the feedback opinion;

The first searching module searches for a user log corresponding to the return code in a preset log list. The log list includes various user logs and corresponding return codes.

The first sending module is further configured to return the found user log to the server.
The device according to claim 9, wherein said device further comprises a first determining module;

The first receiving module is further configured to receive an opinion identifier returned by the server and corresponding to the feedback opinion;

The first determining module is configured to determine whether the opinion identifier belongs to a predetermined opinion identifier,

The first sending module is further configured to: if the determination result of the first determining module is yes, return the opinion identifier to the server, and

The first receiving module is further configured to receive a return code that is returned by the server and corresponding to the opinion identifier.
The apparatus of claim 9, wherein said server comprises a first server and a second server,

The first sending module is further configured to send the feedback to the first server;

The first receiving module is further configured to receive an opinion identifier that is returned by the first server and that is corresponding to the feedback opinion;

The first sending module is further configured to return the opinion identifier to the second server;

The first receiving module is further configured to receive a return code corresponding to the opinion identifier returned by the second server;

The first sending module is further configured to return the found user log to the second server.
The device according to claim 11, wherein the device further comprises a first determining module, wherein the first determining module is configured to determine whether the opinion identifier belongs to a predetermined opinion identifier, and the first sending module further And when the judgment result of the first determining module is YES, returning the opinion identifier to the second server.
The apparatus of claim 9, wherein the apparatus further comprises a log generation module for generating a user log and recording the user log in the log list.
A log information processing device, running on a server, comprising:

a second receiving module, configured to receive feedback sent by the client;

a second search module, configured to search, in a preset opinion list, a return code that matches a keyword in the feedback, wherein the opinion list includes a keyword and a corresponding return code;

a second sending module, configured to send the returned return code to the client;

The second receiving module is further configured to receive a user log that is returned by the client and corresponding to the return code.
The device according to claim 14, wherein the device further comprises a comment identification generating module and a keyword obtaining module:

The opinion identifier generating module is configured to generate an opinion identifier corresponding to the feedback opinion;

The second sending module is further configured to send the opinion identifier to the client;

The keyword obtaining module is configured to acquire a keyword in the feedback corresponding to the opinion identifier when receiving the opinion identifier returned by the client.
A log information processing system includes a user terminal and a server, wherein

The user terminal is configured to receive feedback input by the user through the client and send the feedback to the server;

The server is configured to search, in a preset opinion list, a return code that matches a keyword in the feedback, wherein the opinion list includes a keyword and a corresponding return code, and the server will find The return code is sent to the client;

The user terminal is further configured to search, in a preset log list, a user log corresponding to the return code, where the log list includes various user logs and a corresponding return code, and the user terminal will find the The user log is returned to the server.
The system of claim 16 wherein said server comprises a first server and a second server:

The first server is configured to receive the feedback sent by the user terminal, generate an opinion identifier corresponding to the feedback, send the opinion identifier to the client, and send the feedback and the corresponding opinion Sending an identifier to the second server;

The second server is configured to: when receiving the opinion identifier returned by the client, acquire a keyword in the feedback corresponding to the opinion identifier, and search for the feedback in the preset opinion list. The return key in the matching keyword and send the return code to the client.