CN111523075A - Information feedback method, equipment and information feedback system - Google Patents
Information feedback method, equipment and information feedback system Download PDFInfo
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Abstract
The application provides an information feedback method, equipment and an information feedback system, wherein the information feedback method comprises the steps of obtaining an opinion feedback table aiming at second equipment and attribute information of the second equipment from the second equipment; responding to information input operation of a user, and determining opinion information of the user on the second device; and submitting the opinion feedback table filled with the attribute information and the opinion information to a server. When the information feedback is carried out, the attribute information can be automatically filled in the feedback table, and the user only needs to fill in the opinion information. Therefore, the attribute information of the equipment can be acquired when the opinion feedback table is acquired, the time and the energy for acquiring and even filling the basic information of the equipment are effectively reduced, the filling process of information feedback is simplified, the time of a user can be saved, and the experience of the user is improved.
Description
Technical Field
The present application relates to the field of information processing technologies, and in particular, to an information feedback method, an information feedback device, and an information feedback system.
Background
Along with the popularization of the internet of things technology, more and more intelligent devices are produced. When the user uses the intelligent device, the user can more or less meet some abnormity, faults or improvement suggestions, when the conditions occur, the timely processing has great value to the user and a manufacturer, the problem is rapidly solved, and the satisfaction degree of the user is undoubtedly increased.
In the current communication channel, WeChat public account is a feedback means which is commonly used in the industry. When information feedback is performed through the WeChat public number, a user needs to fill in a large amount of information, including attribute information, user information, fault information and the like of the intelligent device, and because the information filled in by the user is more and part of the information is inconvenient to acquire, the user needs to spend a large amount of time and energy to fill in the feedback information, so that not only is the time of the user wasted, but also the user is easy to generate negative emotion in the feedback process.
Disclosure of Invention
In view of this, an object of the present application is to provide an information feedback method, an information feedback device, and an information feedback system, which can acquire attribute information of a device when an opinion feedback table is acquired during information feedback, thereby effectively reducing time and effort spent on acquiring and even filling basic information of the device, simplifying a filling process of information feedback, saving time of a user, and contributing to improving experience of the user.
In a first aspect, an embodiment of the present application provides an information feedback method, where the information feedback method includes:
obtaining an opinion feedback table for a second device and attribute information of the second device from the second device;
responding to information input operation of a user, and determining opinion information of the user on the second device;
and submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
Preferably, after submitting the opinion feedback table filled with the attribute information and the opinion information to a server, the information feedback method includes:
receiving an information processing result sent by the server and generated by the server after-sale service system according to an opinion feedback table filled with the attribute information and the opinion information;
determining result evaluation information corresponding to the information processing result based on the information processing result;
and sending the result evaluation information to the server.
Preferably, the obtaining of the opinion feedback table for the second device and the attribute information of the second device from the second device comprises:
acquiring access website information corresponding to an opinion feedback table of a second device and attribute information of the second device from the second device;
jumping to an access webpage corresponding to the opinion feedback table and the attribute information of the second equipment based on the access website information;
and obtaining the opinion feedback table filled with the attribute information from the access webpage.
Preferably, the access website information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
scanning the bar code or the two-dimensional code displayed by the second equipment to obtain the encrypted information of the second equipment;
and decoding the encrypted information to obtain the access website information of the second equipment.
Preferably, when the second device and the first device have a wireless communication channel established in advance, the visited network address information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
and receiving access website information aiming at the opinion feedback table and the attribute information of the second equipment, which is sent by the second equipment through the wireless communication channel.
Preferably, after determining opinion information of a user with respect to the second device in response to an information input operation of the user, the information feedback method further includes:
and filling the opinion information of the user on the second equipment in an opinion feedback table of the second equipment.
In a second aspect, an embodiment of the present application provides an apparatus, where the apparatus is a first apparatus, and the apparatus includes:
the obtaining module is used for obtaining an opinion feedback table aiming at a second device and attribute information of the second device from the second device;
the determining module is used for responding to information input operation of a user and determining opinion information of the user on the second equipment;
and the submitting module is used for submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
Preferably, after the submitting module is configured to submit the opinion feedback table filled with the attribute information and the opinion information to a server, the apparatus further includes:
the receiving module is used for receiving an information processing result which is sent by the server and generated by the server after-sale service system according to the opinion feedback table filled with the attribute information and the opinion information;
an evaluation determination module configured to determine result evaluation information corresponding to the information processing result based on the information processing result;
and the sending module is used for sending the result evaluation information to the server.
Preferably, when the obtaining module is configured to obtain, from a second device, an opinion feedback table for the second device and attribute information of the second device, the obtaining module is specifically configured to:
acquiring access website information corresponding to an opinion feedback table of a second device and attribute information of the second device from the second device;
jumping to an access webpage corresponding to the opinion feedback table and the attribute information of the second equipment based on the access website information;
and obtaining the opinion feedback table filled with the attribute information from the access webpage.
Preferably, the obtaining module is configured to determine the opinion feedback table for the second device and the visited website information of the attribute information of the second device by:
scanning the bar code or the two-dimensional code displayed by the second equipment to obtain the encrypted information of the second equipment;
and decoding the encrypted information to obtain the access website information of the second equipment.
Preferably, when the second device and the first device have a wireless communication channel established in advance, the obtaining module is configured to determine the visited website information for the opinion feedback table of the second device and the attribute information of the second device by:
and receiving access website information aiming at the opinion feedback table and the attribute information of the second equipment, which is sent by the second equipment through the wireless communication channel.
Preferably, after the determining module is configured to determine opinion information of the user with respect to the second device in response to an information input operation by the user, the device further includes:
and the filling module is used for filling the opinion information of the user on the second equipment into the opinion feedback table of the second equipment.
In a third aspect, an embodiment of the present application provides an information feedback system, where the information feedback system includes: the system comprises a server, a second device and a first device; the server is in communication connection with the second equipment and the first equipment respectively;
the second device is used for storing an opinion feedback table aiming at the second device and attribute information of the second device;
the first device is used for acquiring an opinion feedback table aiming at a second device and attribute information of the second device from the second device; responding to information input operation of a user, and determining opinion information of the user on the second device; submitting the opinion feedback table filled with the attribute information and the opinion information to a server;
and the server is used for receiving the opinion feedback table which is sent by the first equipment and is filled with the attribute information and the opinion information.
In a fourth aspect, the present application provides an electronic device, comprising: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is running, the machine-readable instructions when executed by the processor performing the steps of the information feedback method according to the first aspect.
In a fifth aspect, the present application provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the information feedback method according to the first aspect.
The embodiment of the application provides an information feedback method, equipment and an information feedback system, wherein the information feedback method comprises the steps of obtaining an opinion feedback table aiming at second equipment and attribute information of the second equipment from the second equipment; responding to information input operation of a user, and determining opinion information of the user on the second device; and submitting the opinion feedback table filled with the attribute information and the opinion information to a server. In this way, after obtaining the opinion feedback table and the attribute information of the second device from the second device, the attribute information may be automatically filled in the opinion feedback table, after obtaining the opinion information of the user for the second device, the opinion information may be filled in the opinion feedback table, and then the opinion feedback table with the attribute information and the opinion information filled therein may be sent to the server.
When information feedback is carried out, the attribute information of the equipment can be acquired when the opinion feedback table is acquired, so that the time and the energy spent on acquiring and even filling the basic information of the equipment are effectively reduced, the filling process of the information feedback is simplified, the time of a user can be saved, and the experience of the user is favorably improved.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
Fig. 1 is a flowchart illustrating an information feedback method provided in an embodiment of the present application;
fig. 2 is a flowchart illustrating another information feedback method provided in an embodiment of the present application;
FIG. 3 is a schematic diagram of an apparatus according to an embodiment of the present disclosure;
fig. 4 shows a second schematic structural diagram of an apparatus provided in the embodiment of the present application;
fig. 5 is a schematic structural diagram illustrating an information feedback system provided in an embodiment of the present application;
fig. 6 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.
Detailed Description
In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and steps without logical context may be performed in reverse order or simultaneously. One skilled in the art, under the guidance of this application, may add one or more other operations to, or remove one or more operations from, the flowchart.
In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
In the current communication channel, WeChat public account is a feedback means which is commonly used in the industry. When information feedback is performed through the WeChat public number, a user needs to fill in a large amount of information, including attribute information, user information, fault information and the like of the intelligent device, and because the information filled in by the user is more and part of the information is inconvenient to acquire, the user needs to spend a large amount of time and energy to fill in the feedback information, so that not only is the time of the user wasted, but also the user is easy to generate negative emotion in the feedback process. Based on this, the embodiment of the application provides an information feedback method, an information feedback device and an information feedback system, when information feedback is performed, attribute information can be automatically filled in a feedback table, and a user only needs to fill in opinion information, so that the user does not need to fill in a large amount of information, the problem that the user spends a large amount of time and energy to fill in feedback information due to inconvenience in acquiring part of information is avoided, time of the user can be saved, and experience of the user can be improved.
Referring to fig. 1, fig. 1 shows a flowchart of an information feedback method provided in an embodiment of the present application, and as shown in fig. 1, the embodiment of the present application provides an information feedback method applied to a first device, where the information feedback method includes:
and S110, acquiring an opinion feedback table aiming at the second equipment and attribute information of the second equipment from the second equipment.
In this step, the second device includes any electronic product with a display function, such as a smart screen, an industrial product, and a smart product in a smart home, wherein the smart product with the smart screen is preferred, and the second device in the embodiment of the present application is exemplified by a smart phone.
Specifically, the opinion feedback table of the second device is used for feeding back suggestions of the user on abnormality, failure or improvement of the second device in the process of using the second device, and when the second device fails, timely treatment has great value for both the user and a manufacturer. The attribute information of the second device includes basic information of the second device, such as a model Number, a login account Number, a located area, a PIN code (Personal Identification Number), a mac address, an account ID, a member authority, account information, television warranty information, and the like, which are contents that need to be filled in an opinion feedback table when a user performs opinion feedback, but the user cannot intuitively acquire part of key information, such as the PIN code (Personal Identification Number), the mac address, the account ID, the member authority, the account information, the television warranty information, and the like.
And S120, responding to the information input operation of the user, and determining the opinion information of the user on the second device.
In this step, responding to the information input operation of the user is that the user inputs the fault feedback information according to the actual fault condition of the second device, and further, the opinion information of the user on the second device includes the fault information of the second device intuitively acquired by the user and the personal information of the user, such as name, mobile phone number and the like.
And S130, submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
In the step, an opinion feedback table filled with attribute information and opinion information is sent to a server, wherein the attribute information is automatically filled when the opinion feedback table is obtained, and the opinion information is filled in the opinion feedback table by a user according to an actual fault condition.
The information feedback method provided by the embodiment of the application comprises the following steps: the second device stores an opinion feedback table aiming at the second device and attribute information of the second device; the first device acquires the opinion feedback table aiming at the second device and the attribute information of the second device from the second device, then responds to the information input operation of the user, determines the opinion information of the user on the second device, and submits the opinion feedback table filled with the attribute information and the opinion information to the server, so that the server receives the opinion feedback table filled with the attribute information and the opinion information sent by the first device.
According to the information feedback method provided by the embodiment of the application, after the opinion feedback table and the attribute information of the second device are obtained from the second device, the attribute information can be automatically filled in the opinion feedback table, after the opinion information of the user on the second device is obtained, the opinion information is filled in the opinion feedback table, and then the opinion feedback table filled with the attribute information and the opinion information is sent to the server. Therefore, when information feedback is carried out, the attribute information of the equipment can be acquired when the opinion feedback table is acquired, the time and the energy spent on acquiring and even filling the basic information of the equipment are effectively reduced, the filling process of the information feedback is simplified, the time of a user can be saved, and the experience of the user is improved.
Referring to fig. 2, fig. 2 is a flowchart illustrating another information feedback method provided in an embodiment of the present application, and as shown in fig. 2, the embodiment of the present application provides another information feedback method, where the information feedback method includes:
s210, obtaining an opinion feedback table aiming at the second equipment and attribute information of the second equipment from the second equipment.
And S220, responding to the information input operation of the user, and determining the opinion information of the user on the second equipment.
And S230, filling the opinion information of the user on the second equipment in an opinion feedback table of the second equipment.
In the step, the determined opinion information of the user on the second device is filled in an opinion feedback table of the second device, so that the feedback information on the opinion feedback table is more comprehensive and accurate.
And S240, submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
The descriptions of S210, S220, and S240 may refer to the descriptions of S110 to S130, and the same technical effect can be achieved, which is not described in detail herein.
And S250, receiving an information processing result which is sent by the server and generated by the server after-sale service system according to the opinion feedback table filled with the attribute information and the opinion information.
In the step, the opinion feedback table filled with the attribute information and the opinion information is uploaded to a server after-sale service system, after-sale personnel analyze and process the content of the opinion feedback table to obtain an information processing result, then the information processing result after the analysis and the processing is sent to an intelligent mobile terminal, and the intelligent mobile terminal receives the information processing result which is sent by the server and generated by the server after-sale service system according to the opinion feedback table filled with the attribute information and the opinion information.
And S260, determining result evaluation information corresponding to the information processing result based on the information processing result.
In this step, the intelligent mobile terminal receives the information processing result, and then evaluates according to the obtained information processing result to obtain result evaluation information corresponding to the information processing result.
And S270, sending the result evaluation information to the server.
In the step, the intelligent mobile terminal obtains result evaluation information, and then sends the result evaluation information to the server for feeding back evaluation information given by the user according to the information processing result of the server.
Specifically, the server is provided with an after-sale service system, the first device sends an opinion feedback table filled with attribute information and opinion information to the after-sale service system on the server, the after-sale service system of the server generates an information processing result according to the opinion feedback table filled with attribute information and opinion information and sends the information processing result to the first device, the first device receives the information processing result, determines result evaluation information corresponding to the information processing result based on the information processing result, and finally sends the result evaluation information to the server information processing result.
In the embodiment of the present application, as a preferred embodiment, step S210 includes:
acquiring access website information corresponding to an opinion feedback table of a second device and attribute information of the second device from the second device;
jumping to an access webpage corresponding to the opinion feedback table and the attribute information of the second equipment based on the access website information;
in this step, the visited web site information is a visited web site used to access the opinion feedback table and the attribute information, and more specifically, a visited web page used to access the opinion feedback table and the attribute information address.
And obtaining the opinion feedback table filled with the attribute information from the access webpage.
In this step, the opinion feedback table filled with the attribute information may be downloaded from the visited web page.
Preferably, the access website information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
scanning the bar code or the two-dimensional code displayed by the second equipment to obtain the encrypted information of the second equipment;
and decoding the encrypted information to obtain the access website information of the second equipment.
In the step, the website access information of the second device is displayed in the form of a two-dimensional code or a bar code, the user scans the bar code or the two-dimensional code displayed by the second device through the first device, then the decoding is performed on the first device, the website access information of the second device can be obtained, and then the opinion feedback table filled with the attribute information can be obtained through the website access information.
Preferably, when the second device and the first device have a wireless communication channel established in advance, the visited network address information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
and receiving access website information aiming at the opinion feedback table and the attribute information of the second equipment, which is sent by the second equipment through the wireless communication channel.
In this step, the wireless communication channel includes bluetooth, WIFI, Near Field Communication (NFC), or the like.
Specifically, the second device sends the visited website information to the first device through the wireless communication channel, so that the first device can obtain the opinion feedback table and the attribute information of the second device from the visited website information.
Further, taking the example of acquiring the website access information in a scanning manner: the second equipment generates a two-dimensional code with access website information, wherein the access website information comprises an opinion feedback table of the second equipment and attribute information of the second equipment; the method comprises the steps that a user uses first equipment to scan a two-dimensional code of second equipment, the first equipment jumps to an access webpage according to the scanned two-dimensional code to obtain attribute information and an opinion feedback table, and the first equipment automatically fills the attribute information into the opinion feedback table, wherein the attribute information comprises basic information of the second equipment required by a feedback problem; a user supplements and fills feedback information, such as auxiliary information of videos, pictures and the like, in the first equipment and submits the feedback information to a server; after the information is successfully submitted, the information is uploaded to the server after-sale service system and processed by after-sale personnel, and finally, the information processing result is synchronously fed back to the user, so that the user can evaluate the information processing result to obtain result evaluation information, and the result evaluation information is returned to the server.
Preferably, the information feedback method provided in the embodiment of the present application further includes:
responding to auxiliary information input operation of a user, and determining auxiliary opinion information of the user on the second equipment, wherein the auxiliary opinion information is one or more of a video file, a photo file and a document;
in this step, in order to provide auxiliary certification data for a user, thereby facilitating better service of after-sales service staff, the embodiment of the application may further upload auxiliary opinion information, where the auxiliary opinion information is one or more of a video file, a photo file, and a document, so that the user may take a picture through the first device, and take a video to provide the auxiliary opinion information, which is accurate and convenient, and saves time, and at the same time, is convenient for the after-sales service staff to obtain accurate information through the picture or the video, thereby indirectly avoiding the problem that the after-sales service staff often makes repeated consultation on information fed back by the user, and ask the user to assist reproduction again, etc., saving time of the user and the after-sales service staff, and avoiding causing user's reaction.
And sending the auxiliary opinion information to the server.
In this step, since the auxiliary opinion information is one or more of a video file, a photo file and a document, an upload entry needs to be set on the first device, and then the user uploads the auxiliary opinion information to the server through the upload entry on the first device.
Specifically, when a user finds that a product is abnormal or suggests product improvement, the user only needs to scan two-dimensional code information provided in second equipment by using first equipment, and then jumps to an information feedback page, and attribute information of the second equipment, such as a model number, a login account number, a mac address, warranty information, a located area and the like, is automatically filled in a form appearing in the page; and the user fills in the contact information on the page, records or photographs the fault of the second equipment, describes the fault or improves the suggestion in a text mode, and after submitting the information, the information can jump to the after-sale service system of the server to perform subsequent information processing.
By adopting the information feedback method, the threshold of warranty feedback of the user can be reduced, and a manufacturer can be helped to obtain more effective and accurate data; the communication resource and the operation cost of the hot line personnel after sale can be saved; the user can be made to see the problem solving process through recording, and the viscosity and the trust sense of the client are increased; customer requirements can be collected, and users can participate in product design and improvement.
According to the information feedback method provided by the embodiment of the application, after the opinion feedback table and the attribute information of the second equipment are obtained from the second equipment in a two-dimensional code or bar code mode, the attribute information can be automatically filled in the opinion feedback table, after the opinion information of a user on the second equipment is obtained, the opinion information is filled in the opinion feedback table, and then the opinion feedback table filled with the attribute information and the opinion information is sent to a server. Therefore, when information feedback is carried out, the attribute information of the equipment can be acquired when the opinion feedback table is acquired, and meanwhile, the auxiliary opinion information can be uploaded to facilitate after-sales service personnel to acquire accurate information through pictures or videos, so that the method is accurate and convenient, the time and the energy spent on acquiring and even filling basic information of the equipment are effectively reduced, the filling process of the information feedback is simplified, the time of a user can be saved, and the experience of the user is improved.
Based on the same inventive concept, the embodiment of the present application provides a device corresponding to an information feedback method, and because the principle of solving the problem of the device in the embodiment of the present application is similar to the information feedback method in the embodiment of the present application, the implementation of the device may refer to the implementation of the method, and repeated parts are not described again.
Referring to fig. 3 and 4, fig. 3 shows a first schematic structural diagram of an apparatus provided in an embodiment of the present application, and fig. 4 shows a second schematic structural diagram of an apparatus provided in an embodiment of the present application. As shown in fig. 3, the apparatus 300 includes:
an obtaining module 310, configured to obtain, from a second device, an opinion feedback table for the second device and attribute information of the second device;
a determining module 320, configured to determine opinion information of a user regarding the second device in response to an information input operation of the user;
a submitting module 330, configured to submit the opinion feedback table filled with the attribute information and the opinion information to a server.
Further, as shown in fig. 4, after the submitting module 330 is configured to submit the opinion feedback table filled with the attribute information and the opinion information to a server, the apparatus 300 further includes:
a receiving module 340, configured to receive an information processing result, which is sent by the server and generated by the server after-sale service system according to the opinion feedback table in which the attribute information and the opinion information are filled;
an evaluation determination module 350 configured to determine result evaluation information corresponding to the information processing result based on the information processing result;
a sending module 360, configured to send the result evaluation information to the server.
Preferably, when the obtaining module 310 is configured to obtain, from a second device, the opinion feedback table for the second device and the attribute information of the second device, the obtaining module 310 is specifically configured to:
acquiring access website information corresponding to an opinion feedback table of a second device and attribute information of the second device from the second device;
jumping to an access webpage corresponding to the opinion feedback table and the attribute information of the second equipment based on the access website information;
and obtaining the opinion feedback table filled with the attribute information from the access webpage.
Preferably, the obtaining module 310 is configured to determine the access website information for the opinion feedback table of the second device and the attribute information of the second device by:
scanning the bar code or the two-dimensional code displayed by the second equipment to obtain the encrypted information of the second equipment;
and decoding the encrypted information to obtain the access website information of the second equipment.
Preferably, when the second device and the first device have a wireless communication channel established in advance, the obtaining module 310 is configured to determine the visited network address information of the opinion feedback table and the attribute information of the second device for the second device by:
and receiving access website information aiming at the opinion feedback table and the attribute information of the second equipment, which is sent by the second equipment through the wireless communication channel.
Preferably, after the determining module 320 is configured to determine opinion information of the user with respect to the second device in response to an information input operation of the user, the device 300 further includes:
a filling module 370, configured to fill out the opinion information of the user about the second device on the opinion feedback table of the second device.
The device provided by the embodiment of the application comprises an acquisition module, a determination module, a filling module, a submission module, a receiving module, an evaluation determination module and a sending module; the obtaining module is used for obtaining an opinion feedback table aiming at the second equipment and attribute information of the second equipment from the second equipment; the determining module is used for responding to information input operation of a user and determining opinion information of the user on the second device; the filling module is used for filling an opinion feedback table of the second equipment according to the opinion information of the second equipment; the submitting module is used for submitting the opinion feedback table filled with the attribute information and the opinion information to a server; the receiving module is used for receiving an information processing result which is sent by the server and generated by the server after-sale service system according to the opinion feedback table filled with the attribute information and the opinion information; the evaluation determining module is used for determining result evaluation information corresponding to the information processing result based on the information processing result; and the sending module is used for sending the result evaluation information to the server. Therefore, when the equipment performs information feedback, the attribute information can be automatically filled in the feedback table, and the user only needs to fill in the opinion information, so that the attribute information of the equipment can be obtained when the opinion feedback table is obtained, the time and the energy for obtaining and even filling the basic information of the equipment are effectively reduced, the filling process of the information feedback is simplified, the time of the user can be saved, and the experience of the user is improved.
An information feedback system is further provided in the embodiments of the present application, and as shown in fig. 5, is a schematic structural diagram of the information feedback system provided in the embodiments of the present application; the information feedback system includes: a server 510, a second device 520, and a first device 530; the server 510 is in communication connection with the second device 520 and the first device 530, respectively;
the second device 520, configured to store an opinion feedback table for the second device and attribute information of the second device;
the first device 530, configured to obtain, from a second device, an opinion feedback table for the second device and attribute information of the second device; responding to information input operation of a user, and determining opinion information of the user on the second device; submitting the opinion feedback table filled with the attribute information and the opinion information to a server;
the server 510 is configured to receive an opinion feedback table, which is sent by the first device and in which the attribute information and the opinion information are filled.
In the embodiment of the application, the first device is a smart phone, the second device is a smart television, and the server is a cloud server, wherein the cloud server is used for storing attribute information of the smart television, such as account ID, membership authority, account information, television warranty information and the like; the intelligent television is used for inquiring local information from the cloud server after networking, and generating and outputting a specific two-dimensional code; the smart phone is used for searching specific key information from the server group to automatically fill a form by scanning the two-dimensional code provided by the smart television, providing an additional form for a user to fill in supplementary information, providing an entry uploaded by the video and the attachment for the user to provide auxiliary certification data, and submitting the information to a specific cloud server for processing by after-sales personnel after the information is filled.
Preferably, the information feedback system further comprises:
the first device 530 is configured to receive an information processing result, which is sent by the server and generated by the server after-sale service system according to the opinion feedback table in which the attribute information and the opinion information are filled; determining result evaluation information corresponding to the information processing result based on the information processing result; sending the result evaluation information to the server;
the server 510 is configured to send an information processing result generated by the server after-sale service system according to the opinion feedback table in which the attribute information and the opinion information are filled; and receiving result evaluation information which is sent by the first equipment and is determined based on the information processing result and corresponds to the information processing result.
The information feedback system provided by the embodiment of the application comprises a server, a second device and a first device, wherein the first device acquires an opinion feedback table and attribute information of the second device from the second device, the attribute information can be automatically filled in the opinion feedback table, after the first device acquires the opinion information of a user on the second device, the opinion information is filled in the opinion feedback table, and then the first device sends the opinion feedback table filled with the attribute information and the opinion information to the server. Therefore, when the first device feeds back information, the attribute information can be automatically filled in the feedback table, and the user only needs to fill in the opinion information, so that the attribute information of the device can be obtained when the opinion feedback table is obtained, the time and the energy for obtaining and even filling the basic information of the device are effectively reduced, the filling process of information feedback is simplified, the time of the user can be saved, and the experience of the user is improved.
Referring to fig. 6, fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. As shown in fig. 6, the electronic device 600 includes a processor 610, a memory 620, and a bus 630.
The memory 620 stores machine-readable instructions executable by the processor 610, when the electronic device 600 runs, the processor 610 communicates with the memory 620 through the bus 630, and when the machine-readable instructions are executed by the processor 610, the steps of the information feedback method as described in fig. 1 or fig. 2 may be performed.
An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the step of the information feedback method as described in fig. 1 or fig. 2 may be executed.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present application, and are used for illustrating the technical solutions of the present application, but not limiting the same, and the scope of the present application is not limited thereto, and although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope disclosed in the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the exemplary embodiments of the present application, and are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. An information feedback method is applied to a first device, and is characterized in that the information feedback method comprises the following steps:
obtaining an opinion feedback table for a second device and attribute information of the second device from the second device;
responding to information input operation of a user, and determining opinion information of the user on the second device;
and submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
2. The information feedback method according to claim 1, wherein after the submission of the opinion feedback table in which the attribute information and the opinion information are filled to a server, the information feedback method comprises:
receiving an information processing result sent by the server and generated by the server after-sale service system according to an opinion feedback table filled with the attribute information and the opinion information;
determining result evaluation information corresponding to the information processing result based on the information processing result;
and sending the result evaluation information to the server.
3. The information feedback method according to claim 1, wherein the obtaining, from a second device, the opinion feedback table for the second device and the attribute information of the second device comprises:
acquiring access website information corresponding to an opinion feedback table of a second device and attribute information of the second device from the second device;
jumping to an access webpage corresponding to the opinion feedback table and the attribute information of the second equipment based on the access website information;
and obtaining the opinion feedback table filled with the attribute information from the access webpage.
4. The information feedback method according to claim 3, wherein the visited site information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
scanning the bar code or the two-dimensional code displayed by the second equipment to obtain the encrypted information of the second equipment;
and decoding the encrypted information to obtain the access website information of the second equipment.
5. The information feedback method according to claim 3, wherein when the second device has a wireless communication channel pre-established with the first device, the visited network address information for the opinion feedback table of the second device and the attribute information of the second device is determined by:
and receiving access website information aiming at the opinion feedback table and the attribute information of the second equipment, which is sent by the second equipment through the wireless communication channel.
6. The information feedback method according to claim 1, wherein after the determining of opinion information of a user with respect to the second device in response to an information input operation by the user, the information feedback method further comprises:
and filling the opinion information of the user on the second equipment in an opinion feedback table of the second equipment.
7. An apparatus, the apparatus being a first apparatus, comprising:
the obtaining module is used for obtaining an opinion feedback table aiming at a second device and attribute information of the second device from the second device;
the determining module is used for responding to information input operation of a user and determining opinion information of the user on the second equipment;
and the submitting module is used for submitting the opinion feedback table filled with the attribute information and the opinion information to a server.
8. An information feedback system, characterized in that the information feedback system comprises: the system comprises a server, a second device and a first device; the server is in communication connection with the second equipment and the first equipment respectively;
the second device is used for storing an opinion feedback table aiming at the second device and attribute information of the second device;
the first device is used for acquiring an opinion feedback table aiming at a second device and attribute information of the second device from the second device; responding to information input operation of a user, and determining opinion information of the user on the second device; submitting the opinion feedback table filled with the attribute information and the opinion information to a server;
and the server is used for receiving the opinion feedback table which is sent by the first equipment and is filled with the attribute information and the opinion information.
9. An electronic device, comprising: processor, memory and bus, the memory storing machine readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is running, the machine readable instructions when executed by the processor performing the steps of the information feedback method according to any one of claims 1 to 6.
10. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, performs the steps of the information feedback method according to any one of claims 1 to 6.
Priority Applications (2)
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| CN202010554599.9A CN111523075A (en) | 2020-06-17 | 2020-06-17 | Information feedback method, equipment and information feedback system |
| PCT/CN2020/125560 WO2021253707A1 (en) | 2020-06-17 | 2020-10-30 | Information feedback method, and device and information feedback system |
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| CN202010554599.9A CN111523075A (en) | 2020-06-17 | 2020-06-17 | Information feedback method, equipment and information feedback system |
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| WO2021253707A1 (en) | 2021-12-23 |
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Application publication date: 20200811 |