CN108512839A - Feedback information collection method, device and system and computer equipment - Google Patents
Feedback information collection method, device and system and computer equipment Download PDFInfo
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
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Abstract
The invention relates to a feedback information collection method, a feedback information collection device, a feedback information collection system and computer equipment, and is applied to the technical field of information collection. The method comprises the following steps: running a setting application in the equipment, and acquiring attribute information of the equipment through the setting application; acquiring address information of an equipment feedback page, and generating a corresponding feedback identification code according to the address information and the attribute information; displaying the feedback identification code through the setting application; after the feedback identification code is scanned and identified by the mobile terminal, the mobile terminal can be triggered to access the equipment feedback page, feedback information input in the equipment feedback page is obtained, and the feedback information and the attribute information are sent to the corresponding server. The embodiment of the invention solves the problem that the feedback information collection of the equipment is not prepared, and simplifies the operation of a user.
Description
Technical field
The present invention relates to information acquiring technology fields, more particularly to feedback information collection method, device, system and calculating
Machine equipment.
Background technology
With the universal of mobile communication and internet, user in using device procedures, if the defect of discovering device or
Failure can remotely be reported for repairment by phone or equipment webpage after sale after sale, be conducive to manufacturer's collecting device defect of equipment
Information realizes device upgrade optimization.
In the implementation of the present invention, following problem exists in the prior art in inventor, and traditional user reports for repairment
Flow is substantially：Then user is filled out by the bar code or Quick Response Code in mobile device scanning device into feedback page
Write device defect or failure problems, while user also needs to fill in the essential information of equipment, for example, place, sequence number, model,
System version, software version etc..The process makes user effort many times in the basic information for searching and filling in equipment, and
And it is difficult to ensure the accuracy for the Equipment Foundations information that user provides, cause feedback information to collect validity undesirable.
Invention content
Based on this, it is necessary to for the undesirable problem of equipment information collection validity under existing way, provide a kind of anti-
Feedforward information collection method, device, system and computer equipment.
Scheme provided in an embodiment of the present invention includes：
A kind of feedback information collection method, including：
Setting application in running equipment obtains the attribute information of equipment by the setting application；
The address information for obtaining equipment feedback page generates corresponding anti-according to described address information and the attribute information
Present identification code；
The feedback identifying code is shown by setting application；
Wherein, after the feedback identifying code is identified by mobile scanning terminal, the mobile terminal accessing institute can be triggered
Equipment feedback page is stated, to obtain the feedback information inputted in the equipment feedback page, by the feedback information and described
Attribute information is sent to corresponding server.
It is described in one of the embodiments, that corresponding feedback knowledge is generated according to described address information and the attribute information
The step of other code, including：
Corresponding uniform resource locator is generated according to described address information and the attribute information；
Corresponding feedback identifying code is generated according to the uniform resource locator.
It is fixed that corresponding unified resource is generated according to described address information and the attribute information in one of the embodiments,
Position symbol the step of include：Table is corresponded to according to the abbreviation pre-established, determines the corresponding attribute abbreviation information of the attribute information；Root
Corresponding uniform resource locator is generated according to described address information and attribute abbreviation information；
And/or
It is described according to the uniform resource locator generate corresponding feedback identifying code the step of include：According to the unification
Resource Locator generates corresponding Quick Response Code.
The attribute information includes in one of the embodiments,：The basic information of equipment or the identity of equipment；
Wherein, the identity of the equipment exists in the server with the basic information of the equipment and is associated with
System.
If the attribute information is the basic information of equipment in one of the embodiments, described to be answered by the setting
The step of with the attribute information for obtaining equipment, including：
By the system interface of the setting application call equipment, the basic information of equipment is read；And/or
By the setting file in the setting application query equipment, the base of the equipment recorded in the setting file is read
Plinth information；
If the attribute information is the identity of equipment, the attribute information that equipment is obtained by the setting application
The step of, including：
The basic information that equipment is obtained by the setting application, corresponding server is sent to by the basic information；
In server it is that the equipment distributes corresponding identity, and establishes being associated with for the identity and the basic information
After system, the identity that the server returns is received；
And/or
The step of address information for obtaining equipment feedback page, including：Obtain the equipment pre-set in a device
The network address of feedback page.
The basic information of the equipment includes in one of the embodiments,：Sequence number, model, the system version of equipment
It is one or more in information, software version information.
A kind of feedback information collection method, including：
The simultaneously corresponding feedback identifying code of identification equipment is scanned, the address of the attribute information and equipment feedback page of equipment is obtained
Information；
According to the corresponding equipment feedback page of described address message reference；
The feedback information inputted in the equipment feedback page is obtained, by the feedback information and the attribute of the equipment
Information is sent to corresponding server.
The attribute information of the equipment includes in one of the embodiments,：The basic information of equipment or the body of equipment
Part mark；There are incidence relations in the server with basic information for the identity；
Wherein, the basic information includes：In the sequence number of equipment, model, system version information, software version information
It is one or more；
And/or
The feedback identifying code is Quick Response Code.
A kind of feedback information collection method, including：
The basic information of receiving device distributes corresponding identity for the equipment；
The incidence relation for establishing the identity and the basic information sends the identity to the equipment,
So that the equipment generates corresponding feedback identifying code according to the address information of the identity and equipment feedback page；
The feedback identifying code is identified in mobile scanning terminal, obtains the ground of the identity and equipment feedback page of equipment
Location information accesses the equipment feedback page, after obtaining the feedback information inputted in the equipment feedback page, described in reception
The feedback information and identification that mobile terminal is sent determine basis corresponding with the identity according to the incidence relation
The feedback information and the basic information are associated storage by information.
The basic information of the equipment includes in one of the embodiments,：The sequence number of equipment, model, system version,
It is one or more in software version.
A kind of feedback information collection device, including：
First information acquisition module obtains equipment for the setting application in running equipment by the setting application
Attribute information；
Second data obtaining module, the address information for obtaining equipment feedback page；
Generation module, for generating corresponding feedback identifying code according to described address information and the attribute information；
Display module, for showing the feedback identifying code by setting application；
Wherein, after the feedback identifying code is identified by mobile scanning terminal, the mobile terminal accessing institute can be triggered
Equipment feedback page is stated, to obtain the feedback information in the equipment feedback page, by the feedback information and the attribute
Information is sent to corresponding server.
Institute's generation module in one of the embodiments, including：
First generation unit, for according to described address information and the attribute information, it is fixed to generate corresponding unified resource
Position symbol；
Second generation unit, for generating corresponding feedback identifying code according to the uniform resource locator.
First generation unit in one of the embodiments, is determined for corresponding to table according to the abbreviation pre-established
The corresponding attribute abbreviation information of the attribute information；Corresponding unified money is generated according to described address information and attribute abbreviation information
Source finger URL；
And/or
Second generation unit, for generating corresponding Quick Response Code according to the uniform resource locator.
The attribute information of the equipment includes the basic information of equipment or the identity of equipment in one of the embodiments,
Mark；
Wherein, there are incidence relations in the server with basic information for the identity.
If the attribute information is the basic information of equipment in one of the embodiments, the first information obtains
Module reads the basic information of equipment for the system interface by the setting application call equipment；And/or for passing through
Setting file in the setting application query equipment reads the basic information of the equipment recorded in the setting file；
If the attribute information is the identity of equipment, the first information acquisition module, for passing through described set
Fixed application obtains the basic information of equipment, and the basic information is sent to corresponding server；It is described set in server
Back-up matches corresponding identity, establishes the identity with after the incidence relation of the basic information, receives the clothes
The identity that business device returns；
And/or
Second data obtaining module, for obtaining the network address for pre-setting the feedback page of equipment in a device.
The basic information includes in one of the embodiments,：It is the sequence number of equipment, model, system version information, soft
It is one or more in part version information.
A kind of feedback information collection mobile device, including：
Identification module obtains the attribute information and equipment of equipment for scanning the simultaneously corresponding feedback identifying code of identification equipment
The address information of feedback page；
Web page module, for according to the corresponding equipment feedback page of described address message reference；
Acquisition and sending module, for obtaining the feedback information inputted in the equipment feedback page, by the feedback letter
Breath and the attribute information are sent to corresponding server.
The attribute information of the equipment includes in one of the embodiments,：The basic information of equipment or the body of equipment
Part mark；There are incidence relations in the server with basic information for the identity；
Wherein, the basic information includes：In the sequence number of equipment, model, system version information, software version information
It is one or more；
And/or
The feedback identifying code is Quick Response Code.
A kind of feedback information collection device, including：
Distribution module is identified, the basic information of receiving device is used for, corresponding identity is distributed for the equipment；
Association and sending module, the incidence relation for establishing the identity and the basic information are set to described
Preparation send the identity, so that the equipment is according to the generation pair of the address information of the identity and equipment feedback page
The feedback identifying code answered；
Memory module obtains the identity of equipment and sets for identifying the feedback identifying code in mobile scanning terminal
The address information of standby feedback page, accesses the equipment feedback page, obtain feedback information in the equipment feedback page it
Afterwards, the feedback information and identification that the mobile terminal is sent are received, is determined and the identity mark according to the incidence relation
Know corresponding basic information, the feedback information and the basic information are associated storage.
The basic information includes in one of the embodiments,：It is the sequence number of equipment, model, system version information, soft
It is one or more in part version information.
A kind of feedback information collection system, including：Equipment, mobile terminal and server to be feedback；
The equipment to be feedback obtains the attribute information of equipment by the setting application for running setting application；It obtains
The address information of taking equipment feedback page generates corresponding feedback identifying code according to described address information and the attribute information；
The feedback identifying code is shown by setting application；
The mobile terminal, the feedback identifying code for scanning simultaneously identification equipment, obtains the attribute information and equipment of equipment
The address information of feedback page；According to the corresponding equipment feedback page of described address message reference；Obtain the equipment feedback page
The attribute information of the feedback information and the equipment is sent to the server by the feedback information inputted in face；
The server, for the attribute information of the feedback information and equipment to be associated storage.
Above-mentioned feedback information collection method, apparatus and system, by the setting application in running equipment, to pass through described set
Fixed application obtains the attribute information of equipment；And then corresponding feedback identifying is generated according to described address information and the attribute information
Code；The feedback identifying code is shown by setting application；The feedback identifying code is identified by mobile scanning terminal
Later, equipment feedback page can be automatically opened in the mobile terminal, can further obtains and is inputted in equipment feedback page
Feedback information, the feedback information and the attribute information are sent to corresponding server, in server end by institute
It states feedback information and is associated storage with the attribute information；It is manual due to being not necessarily to user during above-mentioned feedback information is collected
The basic information of input equipment, had both improved the efficiency of information feedback, while also overcoming user and accidentally filling out Equipment Foundations information
Defect ensure that the validity of equipment feedback information.
A kind of computer equipment, including memory, processor and be stored on the memory and can be in the processing
The computer program run on device, the processor realize such as above-mentioned feedback information collection side when executing the computer program
Method.
Above computer equipment is realized and is collected in feedback information by the computer program run on the processor
In the process, it is not necessarily to the basic information of user's manual input device, had both improved the efficiency of information feedback, while also overcoming user
The defect for accidentally filling out Equipment Foundations information ensure that the validity of equipment feedback information.
A kind of computer storage media, is stored thereon with computer program, is realized when which is executed by processor as above
State feedback information collection method.
Above computer storage medium is realized by the computer program of its storage during feedback information is collected,
Without the basic information of user's manual input device, the efficiency of information feedback had both been improved, while having also overcomed user and accidentally fills out and setting
The defect of standby basic information, ensure that the validity of equipment feedback information.
Description of the drawings
Fig. 1 is the applied environment figure of feedback information collection method in one embodiment；
Fig. 2 is that the equipment end of an embodiment realizes the schematic flow chart of feedback information collection method；
Fig. 3 is that the mobile terminal of an embodiment realizes the schematic flow chart of feedback information collection method；
Fig. 4 is that the server end of an embodiment realizes the schematic flow chart of feedback information collection method；
Fig. 5 is the schematic flow chart of the realization feedback information collection method of another embodiment；
Fig. 6 is the schematic diagram of the feedback information collection device of an embodiment；
Fig. 7 is that the feedback information of an embodiment collects the schematic diagram of mobile device；
Fig. 8 is the schematic diagram of the feedback information collection device of an embodiment；
Fig. 9 is the internal structure chart of equipment in one embodiment；
Figure 10 is the internal structure chart of mobile terminal in one embodiment；
Figure 11 is the internal structure chart of server in one embodiment.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Referenced herein " embodiment " is it is meant that a particular feature, structure, or characteristic described can wrap in conjunction with the embodiments
It is contained at least one embodiment of the application.Each position in the description occur the phrase might not each mean it is identical
Embodiment, nor the independent or alternative embodiment with other embodiments mutual exclusion.Those skilled in the art explicitly and
Implicitly understand, embodiment described herein can be combined with other embodiments.
Feedback information collection method provided by the present application, can be applied in application environment as shown in Figure 1.Wherein, it waits for
The equipment 101 of feedback is off-line state with 103 network communication of server or equipment 101, not with 103 network communication of server,
For assisting realizing that the mobile terminal 102 of information feedback is communicated by network with server 103.Wherein, to be feedback to set
Standby 101 can be, but not limited to be various personal computers, laptop, smart mobile phone, all-in-one machine, tablet computer and portable
Wearable device, meanwhile, mobile terminal 102 can be, but not limited to be various personal computers, laptop, smart mobile phone and
Tablet computer；Server 103 can be realized with the server cluster of the either multiple server compositions of independent server.
In one embodiment, as shown in Fig. 2, providing a kind of feedback information collection method, it is applied to Fig. 1 in this way
In equipment to be feedback for illustrate, include the following steps：
S11, the setting application in running equipment pass through the attribute information that the setting application obtains equipment.
Wherein, setting application can be the application software being pre-installed in equipment, when user needs in the equipment
When reporting feedback information, by running the application, the corresponding feedback identifying code of the equipment can be obtained；Hereafter also setting application is claimed
Make " feedback application ".
The attribute information of equipment refers to the information of equipment itself, can be used for the feedback information institute of identification reporting of user
For equipment information.For example, attribute information can be the basic information of equipment, such as pass through some burnings when equipment manufacture
The information of tool write-in, including but not limited to one in the sequence number of equipment, model, system version information, software version information
Item is multinomial；In addition, attribute information can also be that the identity relevant with the basic information of equipment, feedback information are received
Preserve the incidence relation of the basic information and corresponding identity of equipment in acquisition means end.
S12 obtains the address information of equipment feedback page, is generated and is corresponded to according to described address information and the attribute information
Feedback identifying code.
In one embodiment, the address information for pre-setting feedback page in a device, when user needs to be directed to the equipment
When uploading feedback information, according to the attribute information for the equipment that the address information and setting application are got, an equipment is generated
Corresponding feedback identifying code, the information carried in the feedback identifying code include the address information of the corresponding feedback page of equipment, also
Include the attribute information of equipment for identification.
S13 shows the feedback identifying code by setting application.
After the feedback identifying code is identified by mobile scanning terminal, equipment described in the mobile terminal accessing can be triggered
Feedback page is believed the feedback information and the attribute with obtaining the feedback information inputted in the equipment feedback page
Breath is sent to corresponding server.Wherein, the feedback information that user inputs in equipment feedback page includes but not limited to equipment
The usage experience etc. of defect, equipment fault or equipment.
In above-described embodiment, basic information of the user without the input equipment in equipment feedback page, therefore, above-mentioned sets
Standby feedback page can be different from traditional equipment feedback page, you can with the input frame of the basic information not comprising input equipment or
Person's relevant options.
By the feedback information collection method of above-described embodiment, user is in the feedback information of reporting equipment, without knowing
The basic information of equipment both saves user time without the basic information of the input equipment in equipment feedback page, improves
The efficiency of information feedback, also overcomes the wrong problem of user input equipment basic information, advantageously ensures that equipment feedback letter
Cease the validity collected.
In one embodiment, above-mentioned that corresponding feedback identifying is generated according to described address information and the attribute information
The step of code, it may include：Corresponding uniform resource locator is generated according to described address information and the attribute information；According to institute
It states uniform resource locator and generates corresponding feedback identifying code.
Optionally, according to the attribute information of the network address of the corresponding feedback page of equipment and equipment, the Get of http is produced
Request URL, then new URL is converted into corresponding Quick Response Code, include in the anti-of equipment by the Quick Response Code as feedback identifying code
On the interface for presenting application.
Specifically for example：The network address of the feedback page of equipment is arranged in a device in advance, such as http://feedback/
Page, the identity of bonding apparatus, such as 00000001, the Get request URL for generating http are：http://feedback/
pageFeedback=00000001 generates corresponding Quick Response Code further according to the URL.User is swept by mobile terminals such as mobile phones
It retouches after identifying the Quick Response Code, the identity 00000001 of the network address and equipment of feedback page can be obtained, and automatically in movement
Terminal opens corresponding feedback page, so as to user's input feedback information；By mobile terminal by feedback information input by user,
It is sent to corresponding server, identity and institute of the server according to the equipment pre-established together with identity 00000001
State the incidence relation of the basic information of equipment, it may be determined that with 00000001 associated Equipment Foundations information of identity, by this
The basic information of feedback information and the equipment be associated storage, convenient for later stage inquiry.
In one embodiment, the step of address information for obtaining equipment feedback page, including：Acquisition is pre-set
The network address of equipment feedback page in a device.
Similarly, when the attribute information of equipment is the basic information of equipment, feedback network address is http://feedback/
Page, basic receipt have SN=00000001, Version=1.0.0, then the URL generated is http://feedback/page
SN=00000001＆Version=1.0.0, then the URL is converted into corresponding Quick Response Code, it is shown in the interface of feedback application
On.
It should be understood that the feedback identifying code of above-described embodiment, either Quick Response Code, or bar code, or
Other forms, can by mobile terminal identify code.
Transmit the mode of data above by the Get request of http, the length of the URL ultimately generated be it is conditional, no
The length that same page server and browser kernel is supported is also different：Such as Microsoft Internet
Explorer (Browser) is limited to 2083 characters to the maximum of URL；Firefox (Browser) is limited to 65,536 words
Symbol.So if the data of basic information are relatively more, the URL length generated according to the address of basic information and equipment feedback page
Zone of reasonableness will be exceeded.
In order to solve this problem, in one embodiment, it is generated according to described address information and the attribute information corresponding
The step of uniform resource locator includes：Table is corresponded to according to the abbreviation pre-established, determines the corresponding attribute of the attribute information
Abbreviation information；Corresponding uniform resource locator is generated according to described address information and attribute abbreviation information.Accordingly, it is servicing
Same referred to as corresponding table is also established at device end, receives the feedback information of mobile terminal transmission and the attribute abbreviation information of equipment
Afterwards, server corresponds to table by inquiring the abbreviation of local terminal, can believe the attribute abbreviation information reconvert received at complete attribute
Breath.
Such as：Establish referred to as corresponding table in equipment end in advance, abbreviation correspond to the basic information that equipment is saved in table and
The correspondence of abbreviation information.After getting the basic information of equipment, by the referred to as corresponding table, basic information pair is obtained
The abbreviation information answered, new URL is generated according to the address of abbreviation information and equipment feedback page, is generated further according to the new URL
Corresponding Quick Response Code.
Such as the basic information of equipment includes SN=00000001＆Version=1.0.0, referred to as corresponding table such as table 1 and table
Shown in 2：
Table 1：
Table 2：
| Version is referred to as | Value |
| 1 | 1.0.0 |
| 2 | 2.0.0 |
| 3 | 3.0.0 |
By Tables 1 and 2, the basic information of equipment is converted into s=a＆v=1,18 characters are thus reduced, with life
At the URL for meeting length requirement.
Same referred to as corresponding table is also established in server end, receives feedback information and the basis of mobile terminal transmission
After the abbreviation information (s=a＆v=1) of information, server corresponds to table by inquiring the abbreviation of local terminal, the abbreviation information that can will be received
Reconvert is at complete basic information (SN=00000001＆Version=1.0.0).
By handling simplifying for Equipment Foundations information for above-described embodiment, effective life of EIC equipment identification code both ensure that
At, while mobile terminal is decreased to the data volume of server transmission data, improve network utilization.
In one embodiment, described to be applied by the setting if the attribute information is the basic information of equipment
The step of attribute information for obtaining equipment, may include：By the system interface of the setting application call equipment, equipment is read
Basic information；And/or it by the setting file in the setting application query equipment, reads in the setting file and records
The basic information of equipment.
A part of basic information of equipment is that installed operating system (Windows, Android, iOS etc.) provides,
Such as Windows systems, by system interface can read cpu, memory, disk hardware information (supplier generally can basis
Hardware data is written in the requirement of system, is read for system) and service condition etc..When another part basic information is equipment manufacture
It is recorded in corresponding system file, such as data can all be written before every all-in-one machine manufacture by some replication tools, such as
Sequence number, model etc..File by reading specific position can obtain these basic datas.The basic information of equipment is not necessarily to
User's manual queries and input, simplify user's operation, are also beneficial to ensure the accuracy of the basic information of equipment.
Due to the basic information that the attribute information of equipment is equipment, equipment distributes identity without server, i.e.,
Equipment is not necessarily to establish network connection with server, thus can realize the information feedback under equipment off-line state.Accordingly, mobile whole
End can directly obtain the basic information of equipment and open corresponding feedback page by the feedback identifying code of identification equipment, service
It device end, can be directly by feedback information and Equipment Foundations after the feedback information and Equipment Foundations information for receiving mobile terminal transmission
Information is associated storage, thus also mitigates the load to server.
If the attribute information is the identity of equipment, the attribute for obtaining equipment by the setting application is believed
The step of breath, including：The basic information that equipment is obtained by the setting application, corresponding clothes are sent to by the basic information
Business device；It is that the equipment distributes corresponding identity, and establishes the identity and the basic information in server
After incidence relation, the identity that the server returns is received.
Server automatically generates corresponding feedback number (i.e. above-mentioned identity) after receiving the basic information of equipment
And the feedback application of equipment is returned to, and server also associates the basic data of the feedback number and equipment, preserves and protects
It is stored to corresponding database.Feedback need meet uniqueness, and the feedback information reported and equipment are mapped.Feedback number
There are many kinds of generating modes, as long as the feedback number of distinct device does not repeat, such as incrementally generates the feedback of equipment
Number, feedback number 000001 is returned for the basic information of the first equipment, feedback number is returned for the basic information of the second equipment
000002；Or feedback number etc. is generated according to timestamp.
Since the basic information of equipment pre-saves in the server, the basis of equipment can be quickly determined according to feedback number
Information is not necessarily to user's manual queries and input, simplifies user's operation,；Mobile terminal is by sending identity alternate device
Specific basic information, reduce the data volume transmitted in network, be also beneficial to ensure equipment basic information accuracy.
Further, in the server, preservation is associated to the attribute information of the feedback information and equipment that receive, when
When the attribute information of equipment is the identity of equipment, server end can be for example shown in table 3 to the preserving type of feedback information.
Table 3：
| It feeds back number (identity) | Feedback information | Sequence number | Model |
| 000001 | It cannot be started up | SN000001 | X65 |
| 000002 | Blank screen | SN000002 | X75 |
In one embodiment, as shown in figure 3, providing a kind of feedback information collection method, it is applied to Fig. 1 in this way
In mobile terminal for illustrate, include the following steps：
S21, is scanned and identification equipment corresponding feedback identifying code, obtains the attribute information and equipment feedback page of equipment
Address information.
Wherein, the information carried in feedback identifying code includes the address information of equipment feedback page, further includes for identification
The attribute information of equipment.Feedback identifying code is either Quick Response Code, or bar code or other forms, can be by
The code of mobile terminal identification.The attribute information of equipment refers to the information of equipment itself, can be used for identification reporting of user
The information of the targeted equipment of feedback information.For example, attribute information can be the basic information of equipment, such as lead to when equipment manufacture
Cross the information of some replication tools write-in, the including but not limited to sequence number of equipment, model, system version information, software version
It is one or more in information；In addition, attribute information can also be the identity relevant with the basic information of equipment,
Preserve the incidence relation of the basic information and corresponding identity of equipment in feedback information collection device end.
Wherein, the address information of equipment feedback page can be the network address of the corresponding feedback page of equipment.
S22, according to the corresponding equipment feedback page of described address message reference.
After mobile terminal obtains the address information of the corresponding feedback page of equipment by the corresponding feedback identifying code of equipment,
Mobile terminal by automatic access equipment feedback page, so as to user in the equipment feedback page feedback of the input pin to the equipment
Information.
S23 obtains the feedback information inputted in the equipment feedback page, by the feedback information and the equipment
Attribute information is sent to corresponding server.
Wherein, the feedback information that user inputs in equipment feedback page includes but not limited to equipment deficiency, equipment fault
Or the usage experience etc. of equipment.
In one embodiment, the step of obtaining the feedback information inputted in the equipment feedback page include：Work as detection
When to the operational order for submitting feedback information, the feedback information inputted in equipment feedback page is obtained.For example, feeding back page in equipment
Include to submit feedback information or preserve the operational controls such as feedback information to obtain automatically when the user's operation control in face
The feedback information inputted in taking equipment feedback page.
In above-described embodiment, the basic information due to user without the input equipment in equipment feedback page, above-mentioned
The equipment feedback page of embodiment can be different from traditional equipment feedback page, you can with the basic information not comprising input equipment
Input frame or relevant options.
By the feedback information collection method of above-described embodiment, user need to only pass through in the feedback information of reporting equipment
The corresponding feedback identifying code of the mobile scanning terminals equipment such as mobile phone can be automatically into equipment feedback page, without knowing equipment
Basic information both saves user time without the basic information of the input equipment in equipment feedback page, improves information
The efficiency of feedback also overcomes the wrong problem of user input equipment basic information, advantageously ensures that equipment feedback information is collected
Validity.
In one embodiment, as shown in figure 4, providing a kind of feedback information collection method, it is applied to Fig. 1 in this way
In server for illustrate, include the following steps：
S31, the basic information of receiving device distribute corresponding identity for the equipment.
Wherein, the basic information of equipment refers to the information of equipment itself, can be used for the feedback of identification reporting of user
The information of the targeted equipment of information.Such as the information being written by some replication tools when equipment manufacture, including but not limited to
It is one or more in the sequence number of equipment, model, system version information, software version information.
Wherein, it can be digital number or other character symbols that server, which is the corresponding identity of equipment distribution,；It should
Identity need to meet uniqueness, and the feedback information reported and equipment are mapped.The method of salary distribution of identity has very
It is a variety of, as long as the identity of distinct device does not repeat, such as the incrementally identity of distributing equipment, for the
The basic information of one equipment returns to identity 000001, and identity 000002 is returned for the basic information of the second equipment；
Or identity etc. is returned to according to timestamp.
S32 establishes the incidence relation of the identity and the basic information, and the identity mark is sent to the equipment
Know, so that the equipment generates corresponding feedback identifying code according to the address information of the identity and equipment feedback page.
Wherein, server can be by the basic information of equipment and the incidence relation of above-mentioned identity and basic information
It is stored in corresponding database.
In one embodiment, equipment end can generate feedback identifying code by setting application, such as running equipment end is pacified in advance
The feedback application of dress, the feedback application can be used for the ground according to the identity and equipment feedback page that server is equipment distribution
Location information, generates corresponding feedback identifying code, and the interface display feedback identifying code applied by the feedback.
Above-mentioned feedback identifying code, either Quick Response Code, or bar code or other forms, can be by
The code of mobile terminal identification.
S33 identifies the feedback identifying code in mobile scanning terminal, obtains identity and the equipment feedback page of equipment
Address information, access the equipment feedback page, after obtaining the feedback information inputted in the equipment feedback page, receive
The feedback information and identification that the mobile terminal is sent determine corresponding with the identity according to the incidence relation
The feedback information and the basic information are associated storage by basic information.
By above-described embodiment, the basic information of equipment is sent to server in advance and is stored, and passes through server
Corresponding identity is distributed for equipment；User passes through mobile scanning terminal identification equipment in the feedback information of reporting equipment
After corresponding feedback identifying code, the address information of the identity and equipment feedback page of equipment can be obtained, it is anti-according to equipment
The address information of the feedback page automatically opens equipment feedback page, so that user is by equipment feedback page input feedback information, it
Afterwards, acquisition for mobile terminal feedback information input by user, the identity together with the equipment recognized send jointly to server；
Server can determine the targeted equipment of current feedback information according to identity, by the basic information of feedback information and equipment
It is associated storage, is convenient for subsequent query.Process user is not necessarily to know the basic information of equipment, feeds back page without in equipment
The basic information of input equipment, saves user time in face, improves the efficiency of information feedback, also overcomes user's input and sets
The wrong problem of standby basic information advantageously ensures that the validity that equipment feedback information is collected.
Interaction diagrams shown in fig. 5 are please referred to, the feedback information collection method of above-described embodiment is illustrated；
Wherein, equipment 101 to be feedback and the mobile terminal 102 for assisting realization information to feed back pass through network and server
103 are communicated.With reference to figure 5, a kind of feedback information collection method, implementation step includes：
S41 runs the feedback application installed in equipment to be feedback, and the basic information of equipment is obtained by feeding back application,
And the basic information got is sent to server.
The basic information of equipment includes but not limited to sequence number, model, system version information, the software version information of equipment
In it is one or more.
In one embodiment, the setting application can read the basic information of equipment by the system interface of calling equipment；
And/or the setting application reads the basis of the equipment recorded in the setting file by the setting file in query facility
Information.
S42 after server receives the basic information, stores the basic information, and corresponding identity is distributed for the equipment
Mark；In addition, server end also sets up the incidence relation of the identity and the basic information and storage.
S43, server return to the identity to equipment end.
S44 receives the identity that server returns by feeding back application, obtains in equipment in equipment end to be feedback
The network address of the feedback page of middle setting generates the Get request URL of http according to the identity that the network address and server return,
And the URL is converted into Quick Response Code, pass through the interface display of the feedback application Quick Response Code.
In equipment end to be feedback, the network address of its corresponding feedback page can be pre-set, such as is recorded in corresponding system
It unites in file, feedback application can obtain the network address by accessing the system file.
S45, for user by the Quick Response Code of mobile scanning terminal and identification equipment, identity and the equipment for obtaining equipment are anti-
Present the network address of the page；And equipment feedback page is automatically opened according to network address.
S46, user is by the equipment feedback page input feedback information of mobile terminal, such as input equipment reports letter for repairment
Breath；After detecting the operational order that user submits feedback information, acquisition for mobile terminal user is defeated in the equipment feedback page
The identity for the equipment that the feedback information and barcode scanning recognize is sent to server by the feedback information entered together.
S47, server receives the feedback information of mobile terminal transmission and the identity of equipment, according to what is pre-established
Incidence relation finds out the associated Equipment Foundations information of identity with equipment, then by feedback information and Equipment Foundations information
It is associated storage, is collected into the feedback information that user is directed to equipment in server end as a result,.
By the feedback information collection method of above-described embodiment, the basic information of equipment is sent to server in advance and is carried out
Storage, and be that equipment distributes corresponding identity by server；User passes through movement in the feedback information of reporting equipment
After the corresponding feedback identifying code of terminal scanning recognition equipment, the address of the identity and equipment feedback page of equipment can be obtained
Information automatically opens equipment feedback page according to the address information of equipment feedback page, so that user passes through equipment feedback page
Input feedback information, later, acquisition for mobile terminal feedback information input by user, together with the identity one of the equipment recognized
It rises and is sent to server；Server can determine the targeted equipment of current feedback information according to identity, by feedback information
It is associated storage with the basic information of equipment, is convenient for subsequent query.Process user is not necessarily to know the basic information of equipment,
Without the basic information of the input equipment in equipment feedback page, user time is saved, improves the efficiency of information feedback, also
The wrong problem of user input equipment basic information is overcome, advantageously ensures that the validity that equipment feedback information is collected.
It should be understood that for each method embodiment above-mentioned, although each step in flow chart is according to arrow
Instruction is shown successively, but these steps are not the inevitable sequence indicated according to arrow to be executed successively.Unless having herein bright
True explanation, there is no stringent sequences to limit for the execution of these steps, these steps can execute in other order.And
And at least part step in the flow chart of embodiment of the method may include multiple sub-steps or multiple stages, this is a little
Step or stage are not necessarily to execute completion in synchronization, but can execute at different times, these sub-steps
Either the execution sequence in stage be also not necessarily carry out successively but can with the sub-step of other steps or other steps or
At least part in person's stage executes in turn or alternately.
Based on thought identical with the feedback information collection method in above-described embodiment, feedback information collection is also provided herein
Device.
In one embodiment, as shown in fig. 6, the feedback information collection device of the present embodiment includes：
First information acquisition module 601 obtains equipment for the setting application in running equipment by setting application
Attribute information；
Second data obtaining module 602, the address information for obtaining equipment feedback page；
Generation module 603, for generating corresponding feedback identifying code according to described address information and the attribute information；
Display module 604, for showing the feedback identifying code by setting application；
Wherein, after the feedback identifying code is identified by mobile scanning terminal, the mobile terminal accessing institute can be triggered
Equipment feedback page is stated, to obtain the feedback information in the equipment feedback page, by the feedback information and the attribute
Information is sent to corresponding server.
In one embodiment, institute's generation module 603, including：First generation unit, for according to described address information and
The attribute information generates corresponding uniform resource locator；Second generation unit, for according to the uniform resource locator
Generate corresponding feedback identifying code.
Optionally, first generation unit determines the attribute information for corresponding to table according to the abbreviation pre-established
Corresponding attribute abbreviation information；Corresponding uniform resource locator is generated according to described address information and attribute abbreviation information.By
This can guarantee the uniform resource locator for obtaining meeting length requirement.
Optionally, second generation unit, for generating corresponding Quick Response Code according to the uniform resource locator.
In one embodiment, the attribute information of the equipment includes the basic information of equipment or the identity mark of equipment
Know；Wherein, there are incidence relations in the server with basic information for the identity.
In one embodiment, if the attribute information is the basic information of equipment, the first information acquisition module
601, for the system interface by the setting application call equipment, read the basic information of equipment；And/or for passing through
Setting file in the setting application query equipment reads the basic information of the equipment recorded in the setting file；
If the attribute information is the identity of equipment, the first information acquisition module 601, for by described
Setting application obtains the basic information of equipment, and the basic information is sent to corresponding server；It is described in server
Equipment distributes corresponding identity, establishes after the incidence relation of the identity and the basic information, described in reception
The identity that server returns.
In one embodiment, second data obtaining module 602, for obtaining the equipment pre-set in a device
The network address of feedback page.
In one embodiment, the basic information includes：The sequence number of equipment, model, system version information, software version
It is one or more in this information.
In one embodiment, as shown in fig. 7, the feedback information collection mobile device of the present embodiment includes：
Identification module 701, for scanning the simultaneously corresponding feedback identifying code of identification equipment, obtaining the attribute information of equipment and setting
The address information of standby feedback page.
Optionally, the feedback identifying code is Quick Response Code.
Web page module 702, for according to the corresponding equipment feedback page of described address message reference.
Acquisition and sending module 703, for obtaining the feedback information inputted in the equipment feedback page, by the feedback
Information and the attribute information are sent to corresponding server.
In one embodiment, the attribute information of the equipment includes：The basic information of equipment or the identity mark of equipment
Know；There are incidence relations in the server with basic information for the identity；Wherein, the basic information includes：If
It is one or more in standby sequence number, model, system version information, software version information.
In one embodiment, as shown in figure 8, the feedback information collection device of the present embodiment includes：
Distribution module 801 is identified, the basic information of receiving device is used for, corresponding identity is distributed for the equipment.
Association and sending module 802, the incidence relation for establishing the identity and the basic information, to described
Equipment sends the identity, so that the equipment is generated according to the address information of the identity and equipment feedback page
Corresponding feedback identifying code.
Memory module 803, for identifying the feedback identifying code in mobile scanning terminal, obtain equipment identity and
The address information of equipment feedback page accesses the equipment feedback page, obtains the feedback information in the equipment feedback page
Later, the feedback information and identification that the mobile terminal is sent are received, is determined and the identity according to the incidence relation
Corresponding basic information is identified, the feedback information and the basic information are associated storage.
In one embodiment, the basic information includes：The sequence number of equipment, model, system version information, software version
It is one or more in this information.
Specific about feedback information collection device limits the limit that may refer to above for feedback information collection method
Fixed, details are not described herein.Modules in above-mentioned feedback information collection device can fully or partially through software, hardware and its
It combines to realize.Above-mentioned each module can be embedded in or in the form of hardware independently of in the processor in computer equipment, can also
It is stored in a software form in the memory in computer equipment, in order to which processor calls the above modules of execution corresponding
Operation.
In addition, in the embodiment of the feedback information collection device of above-mentioned example, the logical partitioning of each program module is only
For example, can be as needed in practical application, for example, for corresponding hardware configuration requirement or software realization just
Profit considers, above-mentioned function distribution is completed by different program modules, i.e., by the internal structure of the feedback information collection device
It is divided into different program modules, to complete all or part of the functions described above.
Embodiment provided by the present application further includes a kind of embodiment of feedback information collection system, which includes：It waits for anti-
Equipment, mobile terminal and the server of feedback；
Wherein, the equipment to be feedback, for running setting application, the attribute for obtaining equipment by the setting application is believed
Breath；The address information for obtaining equipment feedback page generates corresponding feedback according to described address information and the attribute information and knows
Other code；The feedback identifying code is shown by setting application.
The mobile terminal, the feedback identifying code for scanning simultaneously identification equipment, obtains the attribute information and equipment of equipment
The address information of feedback page；According to the corresponding equipment feedback page of described address message reference；Obtain the equipment feedback page
The attribute information of the feedback information and the equipment is sent to the server by the feedback information inputted in face.
The server, for the attribute information of the feedback information and equipment to be associated storage.
In one embodiment, the equipment to be feedback generates corresponding system according to described address information and the attribute information
One Resource Locator；Corresponding feedback identifying code is generated according to the uniform resource locator.
In one embodiment, the equipment to be feedback corresponds to table according to the abbreviation pre-established, determines the attribute information
Corresponding attribute abbreviation information；Corresponding uniform resource locator is generated according to described address information and attribute abbreviation information.
In one embodiment, the equipment to be feedback generates corresponding Quick Response Code according to the uniform resource locator.
In one embodiment, the attribute information includes：The basic information of equipment or the identity of equipment；Wherein,
There are incidence relations in the server for the basic information of the identity of the equipment and the equipment.It is described to be feedback to set
It is standby to obtain the network address for pre-setting equipment feedback page in a device.
In one embodiment, the equipment to be feedback is additionally operable to, if the attribute information is the basic information of equipment, is led to
The system interface for crossing the setting application call equipment, reads the basic information of equipment；And/or it is looked by setting application
The setting file in equipment is ask, the basic information of the equipment recorded in the setting file is read；
If the attribute information is the identity of equipment, the basic information of equipment is obtained by the setting application,
The basic information is sent to corresponding server；It is that the equipment distributes corresponding identity, and establishes in server
The identity receives the identity that the server returns with after the incidence relation of the basic information.
In one embodiment, wherein the basic information of equipment includes：The sequence number of equipment, model, system version information,
It is one or more in software version information.
In one embodiment, if the attribute information is the basic information of equipment, server is additionally operable to, the base of receiving device
Plinth information distributes corresponding identity for the equipment；The incidence relation of the identity and the basic information is established,
The identity is sent to the equipment, so that the equipment is believed according to the address of the identity and equipment feedback page
Breath generates corresponding feedback identifying code；And be used for, the feedback information and identification that the mobile terminal is sent are received, according to
The incidence relation determines basic information corresponding with the identity, and the feedback information and the basic information are carried out
Associated storage.
By the system of above-described embodiment, user is identified in the feedback information of reporting equipment by mobile scanning terminal
After the corresponding feedback identifying code of equipment, the address information of the attribute information and equipment feedback page of equipment can be obtained, according to setting
The address information of standby feedback page automatically opens equipment feedback page, so that user is believed by equipment feedback page input feedback
Breath, later, acquisition for mobile terminal feedback information input by user sends jointly to server together with the attribute information recognized；
Server can determine the targeted equipment of current feedback information according to attribute information, by the basic information of feedback information and equipment
It is associated storage, is convenient for subsequent query.Process user is not necessarily to know the attribute information of equipment, feeds back page without in equipment
The attribute information of input equipment, saves user time in face, improves the efficiency of information feedback, also overcomes user's input and sets
The wrong problem of standby attribute information advantageously ensures that the validity that equipment feedback information is collected.
In one embodiment, a kind of computer equipment is provided, which can be equipment to be feedback,
Internal structure is as shown in Figure 9.The equipment includes processor, memory, network interface and the display screen connected by system bus.
Wherein, the processor of the equipment is for providing calculating and control ability.The memory of the equipment include non-volatile memory medium,
Built-in storage.The non-volatile memory medium is stored with operating system and computer program.The built-in storage is non-volatile deposits
The operation of operating system and computer program in storage media provides environment.The network interface of the computer equipment is used for and outside
Terminal is communicated by network connection.To realize a kind of feedback information collection method when the computer program is executed by processor.It should
The display screen of equipment can be liquid crystal display or electric ink display screen etc..
In one embodiment, a kind of computer equipment is provided, which can be mobile terminal, inside
Structure is as shown in Figure 10.The mobile terminal includes processor, memory, network interface and the display screen connected by system bus
And input unit.Wherein, the processor of the mobile terminal is for providing calculating and control ability.The memory of the computer equipment
Including non-volatile memory medium, built-in storage.The non-volatile memory medium is stored with operating system and computer program.It should
Built-in storage provides environment for the operation of operating system and computer program in non-volatile memory medium.The mobile terminal
Network interface is used to communicate by network connection with external terminal.To realize one kind when the computer program is executed by processor
Feedback information collection method.The display screen of the mobile terminal can be liquid crystal display or electric ink display screen, the movement
The input unit of terminal can be the touch layer covered on display screen, can also be the button being arranged on mobile terminal case, rail
Mark ball or Trackpad can also be external keyboard, Trackpad or mouse etc..
In one embodiment, a kind of computer equipment is provided, which can be server, internal junction
Structure is as shown in figure 11, which includes processor, memory, network interface and the database connected by system bus.Its
In, the processor of the server is for providing calculating and control ability.The memory of the server includes that non-volatile memories are situated between
Matter, built-in storage.The non-volatile memory medium is stored with operating system, computer program and database.The built-in storage is
The operation of operating system and computer program in non-volatile memory medium provides environment.The database of the server is for depositing
Store up the feedback information of equipment.The network interface of the computer equipment is used for and external equipment and/or mobile terminal to be feedback
It is communicated by network connection.To realize a kind of feedback information collection method when the computer program is executed by processor.
It will be understood by those skilled in the art that structure shown in Fig. 9 to Figure 11, only relevant with application scheme
The block diagram of part-structure does not constitute the restriction for the relevant device being applied thereon to application scheme, specifically can be with
Including than more or fewer components as shown in the figure, either combining certain components or being arranged with different components.
In one embodiment, a kind of computer equipment, including memory and processor are provided, is stored in memory
Computer program, the processor realize following steps when executing computer program：Setting application in running equipment, by described
Setting application obtains the attribute information of equipment；The address information for obtaining equipment feedback page, according to described address information and described
Attribute information generates corresponding feedback identifying code；The feedback identifying code is shown by setting application；Wherein, institute
It states after feedback identifying code identified by mobile scanning terminal, equipment feedback page described in the mobile terminal accessing can be triggered,
To obtain the feedback information inputted in the equipment feedback page, the feedback information and the attribute information are sent to pair
The server answered.
In one embodiment, following steps are also realized when processor executes computer program：According to described address information
Corresponding uniform resource locator is generated with the attribute information；Corresponding feedback is generated according to the uniform resource locator to know
Other code.For example, generating corresponding Quick Response Code according to the uniform resource locator.
In one embodiment, the attribute information includes：The basic information of equipment or the identity of equipment；Its
In, there are incidence relations in the server for the basic information of the identity of the equipment and the equipment.Optionally, locate
Reason device also realizes following steps when executing computer program：If the attribute information is the basic information of equipment, described to pass through institute
The step of setting application obtains the attribute information of equipment is stated, including：
By the system interface of the setting application call equipment, the basic information of equipment is read；And/or by described
The setting file in application query equipment is set, the basic information of the equipment recorded in the setting file is read；
If the attribute information is the identity of equipment, the attribute information that equipment is obtained by the setting application
The step of, including：The basic information that equipment is obtained by the setting application, corresponding service is sent to by the basic information
Device；It is that the equipment distributes corresponding identity, and establishes the pass of the identity and the basic information in server
After connection relationship, the identity that the server returns is received.
In one embodiment, following steps are also realized when processor executes computer program：Acquisition, which is set in advance in, to be set
The network address of equipment feedback page in standby.
In one embodiment, a kind of computer equipment, including memory and processor are provided, is stored in memory
Computer program, the processor realize following steps when executing computer program：Scan the simultaneously corresponding feedback identifying of identification equipment
Code, obtains the address information of the attribute information and equipment feedback page of equipment；According to the corresponding equipment of described address message reference
Feedback page；The feedback information inputted in the equipment feedback page is obtained, by the feedback information and the category of the equipment
Property information is sent to corresponding server.
In one embodiment, a kind of computer equipment, including memory and processor are provided, is stored in memory
Computer program, the processor realize following steps when executing computer program：The basic information of receiving device is the equipment
Distribute corresponding identity；The incidence relation for establishing the identity and the basic information sends institute to the equipment
Identity is stated, so that the equipment generates corresponding feedback according to the address information of the identity and equipment feedback page
Identification code；The feedback identifying code is identified in mobile scanning terminal, obtains the ground of the identity and equipment feedback page of equipment
Location information accesses the equipment feedback page, after obtaining the feedback information inputted in the equipment feedback page, described in reception
The feedback information and identification that mobile terminal is sent determine basis corresponding with the identity according to the incidence relation
The feedback information and the basic information are associated storage by information.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, is calculated
Machine program realizes following steps when being executed by processor：Setting application in running equipment is set by the setting using acquisition
Standby attribute information；The address information for obtaining equipment feedback page, according to described address information and attribute information generation pair
The feedback identifying code answered；The feedback identifying code is shown by setting application；Wherein, the feedback identifying code quilt
After mobile scanning terminal identification, equipment feedback page described in the mobile terminal accessing can be triggered, to obtain the equipment
The feedback information and the attribute information are sent to corresponding server by the feedback information inputted in feedback page.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, is calculated
Machine program realizes following steps when being executed by processor：The simultaneously corresponding feedback identifying code of identification equipment is scanned, the category of equipment is obtained
The address information of property information and equipment feedback page；According to the corresponding equipment feedback page of described address message reference；Obtain institute
The feedback information inputted in equipment feedback page is stated, the attribute information of the feedback information and the equipment is sent to correspondence
Server.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, is calculated
Machine program realizes following steps when being executed by processor：The basic information of receiving device distributes corresponding identity for the equipment
Mark；The incidence relation for establishing the identity and the basic information sends the identity to the equipment, so that
The equipment generates corresponding feedback identifying code according to the address information of the identity and equipment feedback page；Mobile whole
Feedback identifying code described in scanning recognition is held, obtains the address information of the identity and equipment feedback page of equipment, described in access
Equipment feedback page after obtaining the feedback information inputted in the equipment feedback page, receives what the mobile terminal was sent
Feedback information and identification determine basic information corresponding with the identity according to the incidence relation, will be described anti-
Feedforward information is associated storage with the basic information.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer
In read/write memory medium, the computer program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein,
Any reference to memory, storage, database or other media used in each embodiment provided herein,
Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM
(PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.Volatile memory may include
Random access memory (RAM) or external cache.By way of illustration and not limitation, RAM is available in many forms,
Such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing
Type SDRAM (ESDRAM), synchronization link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM
(RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
Each technical characteristic of above example can be combined arbitrarily, to keep description succinct, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, the combination of these technical characteristics be not present lance
Shield is all considered to be the range of this specification record.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, there is no the portion being described in detail in some embodiment
Point, it may refer to the associated description of other embodiments.
The term " comprising " and " having " of embodiment hereof and their any deformations, it is intended that cover non-exclusive packet
Contain.Such as contain series of steps or the process, method, system, equipment or equipment of (module) unit are not limited to arrange
The step of going out or unit, but further include the steps that optionally not listing or unit, or further include optionally for these mistakes
The intrinsic other steps of journey, method, equipment or equipment or unit.
Referenced herein " multiple " refer to two or more."and/or", the association for describing affiliated partner are closed
System indicates may exist three kinds of relationships, for example, A and/or B, can indicate：Individualism A exists simultaneously A and B, individualism
These three situations of B.It is a kind of relationship of "or" that character "/", which typicallys represent forward-backward correlation object,.
Referenced herein " first second " be only be the similar object of difference, do not represent for the specific of object
Sequence, it is possible to understand that specific sequence or precedence can be interchanged in ground, " first second " in the case of permission.It should manage
The object that solution " first second " is distinguished can be interchanged in the appropriate case so that the embodiments described herein can in addition to
Here the sequence other than those of diagram or description is implemented.
The several embodiments of the application above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, under the premise of not departing from the application design, various modifications and improvements can be made, these belong to the protection of the application
Range.Therefore, the protection domain of the application patent should be determined by the appended claims.
Claims (17)
1. a kind of feedback information collection method, which is characterized in that including：
Setting application in running equipment obtains the attribute information of equipment by the setting application；
The address information for obtaining equipment feedback page generates corresponding feedback according to described address information and the attribute information and knows
Other code；
The feedback identifying code is shown by setting application；
Wherein, after the feedback identifying code is identified by mobile scanning terminal, it can trigger and be set described in the mobile terminal accessing
Standby feedback page, to obtain the feedback information inputted in the equipment feedback page, by the feedback information and the attribute
Information is sent to corresponding server.
2. feedback information collection method according to claim 1, which is characterized in that described according to described address information and institute
The step of attribute information generates corresponding feedback identifying code is stated, including：
Corresponding uniform resource locator is generated according to described address information and the attribute information；
Corresponding feedback identifying code is generated according to the uniform resource locator.
3. feedback information collection method according to claim 2, which is characterized in that according to described address information and the category
Property information generate corresponding uniform resource locator the step of include：
Table is corresponded to according to the abbreviation pre-established, determines the corresponding attribute abbreviation information of the attribute information；According to described address
Information and attribute abbreviation information generate corresponding uniform resource locator.
4. feedback information collection method according to claim 2, which is characterized in that described to be positioned according to the unified resource
According with the step of generating corresponding feedback identifying code includes：Corresponding Quick Response Code is generated according to the uniform resource locator.
5. feedback information collection method according to any one of claims 1 to 4, which is characterized in that the attribute information includes：
The basic information of equipment or the identity of equipment；
Wherein, there are incidence relations in the server for the basic information of the identity of the equipment and the equipment；
And/or
The step of address information for obtaining equipment feedback page, including：Obtain the equipment feedback pre-set in a device
The network address of the page.
6. feedback information collection method according to claim 5, which is characterized in that
If the attribute information is the basic information of equipment, the step of the attribute information of equipment is obtained by the setting application
Suddenly, including：
By the system interface of the setting application call equipment, the basic information of equipment is read；And/or pass through the setting
Setting file in application query equipment reads the basic information of the equipment recorded in the setting file；
If the attribute information is the identity of equipment, the step of the attribute information of equipment is obtained by the setting application
Suddenly, including：
The basic information that equipment is obtained by the setting application, corresponding server is sent to by the basic information；It is taking
Device of being engaged in is that the equipment distributes corresponding identity, and establish the identity and the basic information incidence relation it
Afterwards, the identity that the server returns is received.
7. feedback information collection method according to claim 5, which is characterized in that the basic information of the equipment includes：
It is one or more in the sequence number of equipment, model, system version information, software version information.
8. a kind of feedback information collection method, which is characterized in that including：
It scans and the corresponding feedback identifying code of identification equipment, the address of the attribute information and equipment feedback page that obtain equipment is believed
Breath；
According to the corresponding equipment feedback page of described address message reference；
The feedback information inputted in the equipment feedback page is obtained, by the feedback information and the attribute information of the equipment
It is sent to corresponding server.
9. feedback information collection method according to claim 8, which is characterized in that the attribute information of the equipment includes：
The basic information of equipment or the identity of equipment；The identity, which exists with basic information in the server, to be associated with
Relationship；
Wherein, the basic information includes：One in the sequence number of equipment, model, system version information, software version information
Or it is multinomial；
And/or
The feedback identifying code is Quick Response Code.
10. a kind of feedback information collection method, which is characterized in that including：
The basic information of receiving device distributes corresponding identity for the equipment；
The incidence relation for establishing the identity and the basic information sends the identity to the equipment, so that
The equipment generates corresponding feedback identifying code according to the address information of the identity and equipment feedback page；
The feedback identifying code is identified in mobile scanning terminal, obtains the identity of equipment and the address letter of equipment feedback page
Breath, accesses the equipment feedback page, after obtaining the feedback information inputted in the equipment feedback page, receives the movement
The feedback information and identification that terminal is sent determine that basis corresponding with the identity is believed according to the incidence relation
The feedback information and the basic information are associated storage by breath.
11. feedback information collection method according to claim 10, which is characterized in that the basic information packet of the equipment
It includes：It is one or more in the sequence number of equipment, model, system version, software version.
12. a kind of feedback information collection device, which is characterized in that including：
First information acquisition module obtains the attribute of equipment by the setting application for the setting application in running equipment
Information；
Second data obtaining module, the address information for obtaining equipment feedback page；
Generation module, for generating corresponding feedback identifying code according to described address information and the attribute information；
Display module, for showing the feedback identifying code by setting application；
Wherein, after the feedback identifying code is identified by mobile scanning terminal, it can trigger and be set described in the mobile terminal accessing
Standby feedback page, to obtain the feedback information in the equipment feedback page, by the feedback information and the attribute information
It is sent to corresponding server.
13. a kind of feedback information collects mobile device, which is characterized in that including：
Identification module obtains the attribute information and equipment feedback of equipment for scanning the simultaneously corresponding feedback identifying code of identification equipment
The address information of the page；
Web page module, for according to the corresponding equipment feedback page of described address message reference；
Acquisition and sending module, for obtaining the feedback information inputted in the equipment feedback page, by the feedback information with
And the attribute information is sent to corresponding server.
14. a kind of feedback information collection device, which is characterized in that including：
Distribution module is identified, the basic information of receiving device is used for, corresponding identity is distributed for the equipment；
Association and sending module, the incidence relation for establishing the identity and the basic information are sent out to the equipment
The identity is sent, so that the equipment is corresponding according to the generation of the address information of the identity and equipment feedback page
Feedback identifying code；
Memory module, for identifying that the feedback identifying code, identity and the equipment for obtaining equipment are anti-in mobile scanning terminal
The address information for presenting the page, accesses the equipment feedback page, after obtaining the feedback information in the equipment feedback page, connects
The feedback information and identification that the mobile terminal is sent are received, is determined according to the incidence relation corresponding with the identity
Basic information, the feedback information and the basic information are associated storage.
15. a kind of feedback information collection system, which is characterized in that including：Equipment, mobile terminal and server to be feedback；
The equipment to be feedback obtains the attribute information of equipment by the setting application for running setting application；Acquisition is set
The address information of standby feedback page generates corresponding feedback identifying code according to described address information and the attribute information；By institute
Feedback identifying code is stated to be shown by setting application；
The mobile terminal, the feedback identifying code for scanning simultaneously identification equipment obtain the attribute information and equipment feedback of equipment
The address information of the page；According to the corresponding equipment feedback page of described address message reference；It obtains in the equipment feedback page
The attribute information of the feedback information and the equipment is sent to the server by the feedback information of input；
The server, for the attribute information of the feedback information and equipment to be associated storage.
16. a kind of computer equipment, including memory, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program, which is characterized in that the processor realizes the step of claim 1 to 11 any the method when executing described program
Suddenly.
17. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is by processor
The step of claim 1 to 11 any the method is realized when execution.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810229554.7A CN108512839A (en) | 2018-03-20 | 2018-03-20 | Feedback information collection method, device and system and computer equipment |
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| CN201810229554.7A CN108512839A (en) | 2018-03-20 | 2018-03-20 | Feedback information collection method, device and system and computer equipment |
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