WO2016095716A1

WO2016095716A1 - Fault information processing method and related device

Info

Publication number: WO2016095716A1
Application number: PCT/CN2015/096567
Authority: WO
Inventors: 和江涛; 王波
Original assignee: 华为技术有限公司
Priority date: 2014-12-16
Filing date: 2015-12-07
Publication date: 2016-06-23
Also published as: CN104539449B; CN109921920A; CN104539449A

Abstract

Disclosed in an embodiment of the present invention is a fault information processing method, for optimizing fault positioning in a data center; the method in the embodiment of the present invention comprises: acquiring state management information of a data center at multiple time points (101); determining state information of N managed objects of the data center according to the state management information, the state information being used to represent security states of the managed objects (102); and recording the multiple time points and the state information of the N managed objects corresponding to each of the time points (103). Also provided in an embodiment of the present invention is a related fault information processing device.

Description

Fault information processing method and related device

The present application claims priority to Chinese Patent Application No. 201410784311.1, entitled "A Fault Information Processing Method and Related Device", filed on December 16, 2014, the entire contents of which are incorporated herein by reference. In the application.

Technical field

The present invention relates to the field of information, and in particular, to a fault information processing method and related apparatus.

Background technique

The data center is a complex set of facilities, including not only computer systems and other supporting equipment, but also data communication connections, environmental control equipment, monitoring equipment and various security devices. As data center related technologies mature, more and more enterprises are starting to build their own data centers and migrate their business to the data center platform.

The actual data center has a complex IT system environment. When the data center fails, it needs to manually locate the fault according to the massive state management information of the data center. These state management information is used to indicate the running status of the data center, including the data center system. Configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint assurance information, and/or configuration change information, and/or work order information.

However, when the data center fails, the primary task is to restore the service. After the service is restored, the state management information of the data center has changed compared with the time of failure. It takes a lot of time to manually search for historical state management information, and then analyze the fault. The location occurred. Even so, many state management information at the time of failure is not queried, resulting in inaccurate fault location. Therefore, the fault information processing method of the prior art is time consuming, complicated in operation, and low in reliability.

Summary of the invention

The embodiment of the invention provides a fault information processing method for optimizing fault location.

A first aspect of the embodiments of the present invention provides a fault information processing method, which is applicable to a data center, where the data center includes a managed object, and the method includes:

Obtaining, in a plurality of time points, state management information of the data center, where the state management information is used to describe an operating state of the data center;

Determining, according to the state management information, state information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object;

The plurality of time points and status information of the N managed objects corresponding to each of the time points are recorded.

With reference to the first aspect of the embodiments of the present invention, in a first implementation manner of the first aspect of the embodiments of the present disclosure, the recording, the multiple time points, and the N managed objects corresponding to each of the time points are recorded The status information also includes:

Determining an association relationship between the N managed objects;

And the status information of the N managed objects corresponding to the plurality of time points and each of the time points is recorded:

The plurality of time points, the state information of the N managed objects corresponding to each of the time points, and the relationship between the N managed objects corresponding to each of the time points are recorded.

With reference to the first implementation manner of the first aspect of the embodiment of the present invention, in a second implementation manner of the first aspect of the embodiment, the state management information of the data center includes:

System configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint assurance information, and/or configuration change information, and/or work order information.

With reference to the first or second implementation manner of the first aspect of the embodiment of the present invention, in a third implementation manner of the first aspect of the embodiment, the determining, according to the state management information, determining the data center The status information of the N managed objects includes:

And dividing the state management information into state information of the N managed objects according to attributes of the N managed objects in the data center, where the attributes of the managed object include: a device name of the managed object, and / or the IP address of the managed object, and / or the device code of the managed object, and / or the username of the managed object.

With reference to the first or second implementation manner of the first aspect of the embodiment of the present invention, in a fourth implementation manner of the first aspect of the embodiment, the method further includes:

Receiving a fault finding instruction sent by the client, where the fault finding instruction includes a fault occurrence time;

Searching from the plurality of recorded time points, the state information of the N managed objects corresponding to each of the time points, and the relationship between the N managed objects corresponding to each of the time points Describe the relationship between the state information of the N managed objects corresponding to the time when the failure occurred and the N managed objects;

State information of N managed objects corresponding to the failure occurrence time and N managed objects The relationship between the feedback is fed back to the client.

A second aspect of the embodiments of the present invention provides a fault information processing apparatus, which is applicable to a data center, where the data center includes a managed object, and the apparatus includes:

An information acquiring module, configured to acquire state management information of the data center at multiple time points, where the state management information is used to describe an operating state of the data center;

a security determining module, configured to determine, according to the state management information, status information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object;

The information recording module is configured to record state information of the plurality of managed objects corresponding to the plurality of time points and each of the time points.

With reference to the second aspect of the embodiments of the present invention, the first implementation manner of the second aspect of the embodiment of the present invention further includes:

An association determining module, configured to determine an association between the N managed objects before the information recording module records the plurality of time points and status information of the N managed objects corresponding to each of the time points relationship;

The information recording module is specifically configured to:

Recording, at the plurality of time points, state information of the N managed objects corresponding to each of the time points, and an association relationship between the N managed objects corresponding to each of the time points;

With reference to the first implementation manner of the second aspect of the embodiment of the present invention, in the second implementation manner of the second aspect of the embodiment, the state management information of the data center includes:

With reference to the first or second implementation manner of the second aspect of the embodiment of the present invention, in the third implementation manner of the second aspect of the embodiment of the present disclosure, the security determining module is specifically configured to:

With reference to the first or second implementation manner of the second aspect of the embodiment of the present invention, the fourth implementation manner of the second aspect of the embodiment of the present invention further includes:

An instruction receiving module, configured to receive a fault finding instruction sent by the client, where the fault finding instruction includes a fault occurrence time;

The fault finding module is configured to search for status information of the N managed objects corresponding to the fault occurrence time from the recorded plurality of time points and the status information of the N managed objects corresponding to each of the time points ;

The fault feedback module is configured to feed back status information of the N managed objects corresponding to the fault occurrence time to the client.

In the method provided by the embodiment of the present invention, the state management information of the data center is acquired at a plurality of time points; and the state information of the N managed objects of the data center is determined according to the state management information, where the state information is used to represent the managed object. Security status; record multiple time points and status information of N managed objects corresponding to each time point. The method provided by the embodiment of the present invention classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly locate the fault occurrence time according to the saved information, and according to the time, each time is Manage the security status of the object for accurate fault location, eliminating the need to manually search for massive state management information or manually analyzing state management information. Therefore, the method provided by the embodiment of the invention can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location.

DRAWINGS

1 is a flowchart of an embodiment of a method for processing fault information according to an embodiment of the present invention;

2 is a flowchart of another embodiment of a method for processing fault information according to an embodiment of the present invention;

3 is a flowchart of an embodiment of a fault information processing apparatus according to an embodiment of the present invention;

4 is a flowchart of another embodiment of a fault information processing apparatus according to an embodiment of the present invention;

FIG. 5 is a flowchart of another embodiment of a fault information processing apparatus according to an embodiment of the present invention; FIG.

FIG. 6 is a flowchart of another embodiment of a fault information processing apparatus according to an embodiment of the present invention.

detailed description

The embodiment of the invention provides a method for processing fault information, which is used to reduce the length of fault location, simplify the operation of fault location, and improve the reliability of fault location. The embodiment of the present invention further provides related fault information processing apparatus, which will be separately described below.

For the basic process of the fault information processing method provided by the embodiment of the present invention, please refer to FIG. 1 , which mainly includes:

101. Obtain state management information of the data center at multiple time points;

The fault information processing device acquires state management information of the data center at a plurality of time points, and the state management information is used to describe an operating state of the data center.

The plurality of time points may be manually set, or may be set by default for the fault information processing device. For example, the fault information processing device sets a time point every 15 minutes by default. The plurality of time points may also be determined by other means, and is not limited herein.

There are many methods for the fault information processing device to obtain the state management information of the data center, which will be described in detail in the following embodiments, and is not limited herein.

102. Determine, according to the state management information, status information of the N managed objects in the data center.

The data center includes no less than one managed object, and the data center manages these managed objects. The managed object may be an entity object such as a physical device, or may be a software object such as an operating system, a database, or a middleware, which is not limited in this embodiment.

The failure information processing device determines state information of the N managed objects of the data center based on the state management information. The status information is used to indicate the working status of the managed object.

103. Record status information of the N managed objects corresponding to the plurality of time points and each time point.

The fault information processing device records the plurality of time points and the state information of the N managed objects corresponding to each time point, so that the user can obtain the plurality of saved time points and the corresponding state information when performing the fault location. Find the security status of each managed object at the time of the failure, and then accurately locate which one is managed by the management unit.

The embodiment provides a fault information processing method, wherein the fault information processing apparatus acquires state management information of the data center at a plurality of time points; and determines state information of the N managed objects of the data center according to the state management information, where The status information is used to indicate the security status of the managed object; the status information of the N managed objects corresponding to the plurality of time points and each time point is recorded. The method provided in this embodiment classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly search for the information saved at the time before and after the fault occurs, according to each time before and after the fault occurs. Manage the security status of the object for accurate fault location, eliminating the need to manually search for massive state management information or manually analyzing state management information. Therefore, the method provided in this embodiment can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location.

The embodiment shown in FIG. 1 provides a basic flow of a fault information processing method provided by an embodiment of the present invention. A more detailed embodiment is provided below to provide a more accurate fault location. 2. The basic process includes:

201. Acquire state management information of the data center at multiple time points;

The plurality of time points may be set manually or may be set by default for the fault information processing device. For example, the fault information processing device sets a time point every 15 minutes by default. The plurality of time points may also be determined by other means, and is not limited herein.

There are many methods for the fault information processing device to obtain state management information of the data center. For example, the data center may include a configuration library (CMDB, Configuration Management Database), a network management system, a log system, a complaint guarantee system, a configuration change system, and a work order system. One or several systems, the fault information processing device can actively acquire state management information of the data center from these systems, or passively receive state management information of the data center sent by these systems. The fault information processing device can also obtain the state management information of the data center by other means, which is not limited herein.

Optionally, the data center state management information may include system configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint support information, corresponding to the data center system. And/or configuration change information, and/or work order information, and may also include other information, which is not limited herein.

202. Determine, according to the state management information, status information of the N managed objects in the data center.

The data center includes no less than one managed object, and the data center manages these managed objects. The managed object may be an entity object such as a physical device, or may be a software object such as an operating system, which is not limited in this embodiment.

Optionally, the fault information processing apparatus may divide the state management information acquired in step 201 into state information of the N managed objects according to attributes of the N managed objects in the data center. The attribute of the managed object may include one or more of a device name, an IP address, a device code, and a user name of the managed object, or may be other attributes. For example, the fault information processing apparatus may divide the alarm information of the data center, and/or the performance monitoring information, and/or the log information into alarm information of each managed object, and/or performance monitoring information according to the IP address of the managed object. And/or log information; or, according to the asset code of the managed object, the configuration change information of the data center, and/or the work order information is divided into configuration change information of each managed object, and/or work order information; Or, according to the device name of the managed object, the system configuration information and/or the complaint guarantee information of the data center are divided into configuration information of each managed object, and/or complaint guarantee information. Divide the state management information obtained in step 201 into The status information of the N managed objects may also be other methods, which are not limited herein.

Optionally, after the fault information processing device divides the state management information acquired in step 201 into the state information of the N managed objects according to the attributes of the N managed objects in the data center, in order to reduce the data to be recorded, Further processing of the status information, such as deleting invalid data or duplicate data (such as info information in the log). There is no limit here.

203. Determine an association relationship between the N managed objects.

The failure information processing apparatus determines the association relationship between the N managed objects at the plurality of time points described in step 201. The association relationship is used to associate a managed object having information interaction among the N managed objects.

204. Record state information of the N managed objects corresponding to the plurality of time points and each time point, and an association relationship between the N managed objects corresponding to each time point.

The fault information processing device records state information of the N managed objects corresponding to the plurality of time points and each time point, and an association relationship between the N managed objects corresponding to each time point, so that the user performs fault location. In the case of a plurality of saved time points and corresponding state information, the security state of each managed object at the time of occurrence of the failure can be searched for, and the target object can be accurately located. In particular, because sometimes the failure of the data center is not caused by the failure of the managed object itself, but the channel of information exchange between two or more managed objects fails. Therefore, when performing fault location, the user may also analyze the association relationship between the N managed objects corresponding to the fault time to determine whether the fault is caused by the managed object itself or the information interaction between the managed objects. Channel.

The embodiment provides a fault information processing method, wherein the fault information processing apparatus acquires state management information of the data center at a plurality of time points; and determines state information of the N managed objects of the data center according to the state management information, where The status information is used to indicate the security status of the managed object; the association relationship between the N managed objects is determined; and the status information of the N managed objects corresponding to the plurality of time points and each time point and the N managed objects are recorded. The relationship between them. The method provided in this embodiment classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly search for the information saved at the time before and after the fault occurs, according to each time before and after the fault occurs. Manage the security status of the object for accurate fault location, eliminating the need to manually search for massive state management information or manually analyzing state management information. Therefore, the method provided in this embodiment can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location. In this embodiment, the association relationship between the N managed objects at multiple time points is also recorded. The user provides further reference for fault location, enabling the user to perform more accurate fault location.

When the fault location is performed, the user can use the client to search for information corresponding to the fault time from the fault information processing device. Therefore, as a further embodiment of the present invention, after the step 204, the fault information processing device can also Receiving a fault finding instruction sent by the client, where the fault finding command includes a fault occurrence time; the fault information processing device records the state information of the N managed objects corresponding to each time point from the plurality of recorded time points, and each time point In the association relationship between the corresponding N managed objects, the relationship between the state information of the N managed objects corresponding to the failure occurrence time and the N managed objects is found, and the N times corresponding to the failure occurrence time are The association between the state information of the management object and the N managed objects is fed back to the client, so that the user can obtain the search result of the fault information processing device through the client. The status information of the N managed objects corresponding to the fault occurrence time may be a preset time period before and after the fault occurrence time (such as 30 minutes before the fault occurrence time and 20 minutes after the fault occurrence time), and the fault information is processed. Status information of N managed objects stored by the device.

In order to facilitate the understanding of the above embodiments, a specific application scenario of the foregoing embodiment will be described as an example.

The fault information processing device acquires the alarm information of the data center from the network management system of the data center every 15 minutes, obtains the log information of the data center from the log system of the data center, and obtains the configuration change information of the data center from the configuration change system of the data center. The work order system of the data center obtains the work order information of the data center.

The data center includes three managed objects, namely, network device A, storage device B, and computing device C. The fault information processing device divides the obtained alarm information and log information of the data center according to the IP addresses of the devices A, B, and C, and is classified into the alarm information and the log information of the device A, the alarm information and the log information of the device B, and the log information. The alarm information and log information of device C are divided into the configuration change information and work order information of the data center according to the asset codes of devices A, B, and C, and are classified into configuration change information and work order information of device A. Configuration change information and work order information of device B and configuration change information and work order information of device C.

The fault information processing device determines the association relationship between the devices A, B, and C. The device A has information interaction with the device, and the device B and the device C have information interaction.

The fault information processing device records the time points, and the alarm information, log information, configuration change information, work order information, and the relationship between the devices A, B, and C of the devices A, B, and C corresponding to the time points.

The user uses the client to search for information corresponding to the fault time from the fault information processing device, and the fault information processing device receives the fault finding command sent by the user client, where the fault finding command includes a fault occurrence time of 10:22 am; the fault information processing device The alarm information, log information, configuration change information, work order information, and the relationship between devices A, B, and C of devices A, B, and C are found in the recorded information at 10:00 am, 10:15 am, and 10:30 am. The fault information processing device feeds back the search result to the client. When the search result is displayed at 10:15 am, the alarm information of the device A indicates that the device A is powered off. The user locates the failed managed object as device A according to the alarm information.

The above embodiment provides a fault information processing method. The following embodiment provides a fault information processing apparatus for implementing the above method. The basic structure of the method is as shown in FIG. 3, including:

The information obtaining module 301 is configured to acquire state management information of the data center, where the state management information is used to describe an operating state of the data center, at multiple time points;

The security determining module 302 is configured to determine, according to the state management information, state information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object.

The information recording module 303 is configured to record the plurality of time points and the state information of the N managed objects corresponding to each time point.

The embodiment provides a fault information processing apparatus, wherein the information acquiring module 301 acquires state management information of the data center at a plurality of time points; the security determining module 302 determines the N managed objects of the data center according to the state management information. The status information is used to indicate the security status of the managed object; the information recording module 303 records the plurality of time points and the status information of the N managed objects corresponding to each time point. The device provided in this embodiment classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly search for the information saved at the time before and after the fault occurs, according to each time before and after the fault occurs. Manage the security status of the object for accurate fault location, eliminating the need to manually search for massive state management information or manually analyzing state management information. Therefore, the device provided in this embodiment can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location.

The embodiment shown in FIG. 3 shows the basic structure of the fault information processing apparatus provided by the embodiment of the present invention. A more detailed embodiment is provided below to provide more accurate fault location. 4. Its basic structure includes:

The information obtaining module 401 is configured to acquire state management information of the data center at a plurality of time points, where the state management information is used to describe an operating state of the data center;

The security determining module 402 is configured to determine, according to the state management information, state information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object.

The association determining module 403 is configured to determine an association relationship between the N managed objects before the information recording module records the plurality of time points and the state information of the N managed objects corresponding to each time point;

The information recording module 404 is configured to record state information of the N managed objects corresponding to the plurality of time points and each time point, and an association relationship between the N managed objects corresponding to each time point.

Optionally, the state management information of the data center may include: system configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint support information, and/or configuration change information, And/or work order information.

Optionally, the security determining module may be configured to: divide the state management information into state information of the N managed objects according to attributes of the N managed objects in the data center, where the managed object is The attributes include: the device name of the managed object, and/or the IP address of the managed object, and/or the device code of the managed object, and/or the username of the managed object.

The embodiment provides a fault information processing apparatus, wherein the information acquiring module 401 acquires state management information of the data center at a plurality of time points; the security determining module 402 determines the N managed objects of the data center according to the state management information. Status information, the status information is used to indicate the security status of the managed object; the association determination module 403 determines an association relationship between the N managed objects; the information recording module 404 records a plurality of time points, N corresponding to each time point The relationship between the state information of the managed object and the N managed objects. The device provided in this embodiment classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly search for the information saved at the time before and after the fault occurs, according to each time before and after the fault occurs. Manage the security status of the object for accurate fault location, eliminating the need to manually search for massive state management information or manually analyzing state management information. Therefore, the device provided in this embodiment can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location. In the embodiment, the information recording module 404 also records the association relationship between the N managed objects at multiple time points, which provides a further reference for the user to perform fault location, so that the user can perform more accurate fault location.

The embodiment shown in FIG. 4 provides a basic structure of a more detailed fault information processing apparatus according to an embodiment of the present invention. A more detailed fault information processing apparatus is provided below, which can be used with a client. For information interaction, please refer to Figure 5. The basic structure includes:

The information obtaining module 501 is configured to acquire state management information of the data center, where the state management information is used to describe an operating state of the data center, at multiple time points;

The security determining module 502 is configured to determine, according to the state management information, state information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object.

The association determining module 503 is configured to determine an association relationship between the N managed objects before the information recording module records the plurality of time points and the state information of the N managed objects corresponding to each time point;

The information recording module 504 is configured to record state information of the N managed objects corresponding to the plurality of time points and each time point, and an association relationship between the N managed objects corresponding to each time point.

The instruction receiving module 505 is configured to receive a fault finding instruction sent by the client, where the fault finding instruction includes a fault occurrence time;

The fault finding module 506 is configured to search for status information of the N managed objects corresponding to the fault occurrence time from the recorded plurality of time points and the status information of the N managed objects corresponding to each time point;

The fault feedback module 507 is configured to feed back state information of the N managed objects corresponding to the fault occurrence time to the client.

The embodiment provides a fault information processing apparatus, wherein the information acquiring module 501 acquires state management information of the data center at a plurality of time points; the security determining module 502 determines the N managed objects of the data center according to the state management information. Status information, the status information is used to indicate the security status of the managed object; the association determination module 503 determines an association relationship between the N managed objects; the information recording module 504 records a plurality of time points, N corresponding to each time point The relationship between the state information of the managed object and the N managed objects. The device provided in this embodiment classifies the state management information of the data center according to the managed object, so that when the fault is located, the user can directly search for the information saved before and after the fault occurs according to the saved information, according to the information saved according to the saved information. Accurate fault location of each managed object's security state at the moment before and after the failure occurs, without the need to manually search for massive state management information, and without manual analysis of state management information. Therefore, the device provided in this embodiment can reduce the duration of fault location, simplify the operation of fault location, and improve the reliability of fault location. In the embodiment, the information recording module 504 also records N times when a plurality of time points are recorded. The relationship between the objects provides a further reference for the user to locate the fault, enabling the user to perform more accurate fault location. At the same time, the command receiving module 505 can receive the fault finding command sent by the client; the fault finding module 506 searches for the N corresponding to the fault occurrence time from the recorded plurality of time points and the state information of the N managed objects corresponding to each time point. The status information of the managed objects is forwarded to the client by the fault feedback module 507, so that the user can obtain the search result of the fault information processing device through the client.

The information acquisition module 501 acquires the alarm information of the data center from the network management system of the data center every 15 minutes, obtains the log information of the data center from the log system of the data center, and obtains the configuration change information of the data center from the configuration change system of the data center. The work order system of the data center obtains the work order information of the data center.

The data center includes three managed objects, namely, network device A, storage device B, and computing device C. The security determination module 502 divides the obtained alarm information and the log information of the data center according to the IP addresses of the devices A, B, and C, and is classified into the alarm information and the log information of the device A, the alarm information and the log information of the device B, and the log information. The alarm information and log information of device C are divided into the configuration change information and work order information of the data center according to the asset codes of devices A, B, and C, and are classified into configuration change information and work order information of device A. Configuration change information and work order information of device B and configuration change information and work order information of device C.

The association determination module 503 determines the association relationship between the devices A, B, and C. The device A has information interaction with the device, and the device B and the device C have information interaction.

The information recording module 504 records the time points, the alarm information of the devices A, B, and C corresponding to the time points, the log information, the configuration change information, the work order information, and the association relationship between the devices A, B, and C.

The user uses the client to search for information corresponding to the fault time from the fault information processing device, and the command receiving module 505 receives the fault finding command sent by the user client, where the fault finding command includes a fault occurrence time of 10:22 am; the fault finding module 506 The alarm information, log information, configuration change information, work order information, and the relationship between devices A, B, and C of devices A, B, and C are found in the recorded information at 10:00 am, 10:15 am, and 10:30 am. The fault feedback module 507 will find the result Feedback to the client. When the search result shows 10:15am, the alarm information of device A indicates that device A is powered off. The user locates the failed managed object as device A according to the alarm information.

The fault information processing apparatus in the embodiment of the present invention is described above from the perspective of the unitized functional entity. The fault information processing apparatus in the embodiment of the present invention is described below from the perspective of hardware processing. Referring to FIG. 6, the embodiment of the present invention is described. Another embodiment of the fault information processing apparatus 600 includes:

The input device 601, the output device 602, the processor 603, and the memory 604 (wherein the number of processors 603 in the fault information processing device 600 may be one or more, and one processor 603 is taken as an example in FIG. 6). In some embodiments of the present invention, the input device 601, the output device 602, the processor 603, and the memory 604 may be connected by a bus or other means, wherein the bus connection is taken as an example in FIG.

The processor 603 is configured to perform the following steps by calling an operation instruction stored in the memory 604:

Obtaining state management information of the data center at a plurality of time points, where the state management information is used to describe an operating state of the data center;

Determining state information of the N managed objects of the data center according to the state management information, where the state information is used to indicate the working state of the managed object;

The plurality of time points and the state information of the N managed objects corresponding to each time point are recorded.

In some embodiments of the invention, the processor 603 further performs the following steps:

Determining an association relationship between the N managed objects before recording the plurality of time points and status information of the N managed objects corresponding to each time point;

The state information of the N managed objects corresponding to the plurality of time points and each time point, and the relationship between the N managed objects corresponding to each time point are recorded.

In some embodiments of the present invention, the state management information of the data center includes:

The state management information is divided into state information of N managed objects according to attributes of the N managed objects in the data center, and the attributes of the managed object include: a device name of the managed object, and/or an IP of the managed object The address, and/or the device code of the managed object, and/or the username of the managed object.

Receiving a fault finding instruction sent by the client, where the fault finding instruction includes a moment when the fault occurs;

Find N times corresponding to the occurrence time of the failure from the plurality of recorded time points, the state information of the N managed objects corresponding to each time point, and the relationship between the N managed objects corresponding to each time point. The relationship between the state information of the managed object and the N managed objects;

The relationship between the state information of the N managed objects corresponding to the failure occurrence time and the N managed objects is fed back to the client.

A person skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the system, the device and the unit described above can refer to the corresponding process in the foregoing method embodiment, and details are not described herein again.

In the several embodiments provided by the present application, it should be understood that the disclosed system, apparatus, and method may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of the unit is only a logical function division. In actual implementation, there may be another division manner, for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention, which is essential or contributes to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in a storage medium. A number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention. The foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM, Read-Only Memory), A medium that can store program code, such as a RAM (Random Access Memory), a disk, or an optical disk.

The above embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to be limiting; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art will understand that The technical solutions described in the embodiments are modified, or the equivalents of the technical features are replaced by the equivalents of the technical solutions of the embodiments of the present invention.

Claims

A fault information processing method is applicable to a data center, wherein the data center includes a managed object, and the method includes:

Obtaining, in a plurality of time points, state management information of the data center, where the state management information is used to describe an operating state of the data center;

Determining, according to the state management information, state information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object;

The plurality of time points and status information of the N managed objects corresponding to each of the time points are recorded.
The fault information processing method according to claim 1, wherein the recording of the plurality of time points and the state information of the N managed objects corresponding to each of the time points further comprises:

Determining an association relationship between the N managed objects;

And the status information of the N managed objects corresponding to the plurality of time points and each of the time points is recorded:

The plurality of time points, the state information of the N managed objects corresponding to each of the time points, and the relationship between the N managed objects corresponding to each of the time points are recorded.
The fault information processing method according to claim 2, wherein the state management information of the data center comprises:

System configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint assurance information, and/or configuration change information, and/or work order information.
The fault information processing method according to claim 2 or 3, wherein the determining the state information of the N managed objects of the data center according to the state management information comprises:

And dividing the state management information into state information of the N managed objects according to attributes of the N managed objects in the data center, where the attributes of the managed object include: a device name of the managed object, and / or the IP address of the managed object, and / or the device code of the managed object, and / or the username of the managed object.
The fault information processing method according to claim 2 or 3, wherein the method further comprises:

Receiving a fault finding instruction sent by the client, where the fault finding instruction includes a fault occurrence time;

Searching from the plurality of recorded time points, the state information of the N managed objects corresponding to each of the time points, and the relationship between the N managed objects corresponding to each of the time points Describe the relationship between the state information of the N managed objects corresponding to the time when the failure occurred and the N managed objects;

The relationship between the state information of the N managed objects corresponding to the failure occurrence time and the N managed objects is fed back to the client.
A fault information processing apparatus is applicable to a data center, wherein the data center includes a managed object, and the apparatus includes:

An information acquiring module, configured to acquire state management information of the data center at multiple time points, where the state management information is used to describe an operating state of the data center;

a security determining module, configured to determine, according to the state management information, status information of the N managed objects of the data center, where the state information is used to indicate an operating state of the managed object;

The information recording module is configured to record state information of the plurality of managed objects corresponding to the plurality of time points and each of the time points.
The fault information processing apparatus according to claim 6, wherein the apparatus further comprises:

An association determining module, configured to determine an association between the N managed objects before the information recording module records the plurality of time points and status information of the N managed objects corresponding to each of the time points relationship;

The information recording module is specifically configured to:

The plurality of time points, the state information of the N managed objects corresponding to each of the time points, and the relationship between the N managed objects corresponding to each of the time points are recorded.
The fault information processing apparatus according to claim 7, wherein the state management information of the data center comprises:

System configuration information, and/or alarm information, and/or performance monitoring information, and/or log information, and/or complaint assurance information, and/or configuration change information, and/or work order information.
The fault information processing apparatus according to claim 7 or 8, wherein the security determining module is specifically configured to:

And dividing the state management information into state information of the N managed objects according to attributes of the N managed objects in the data center, where the attributes of the managed object include: a device name of the managed object, and / or the IP address of the managed object, and / or the device code of the managed object, and / or The username of the managed object.
The fault information processing apparatus according to claim 7 or 8, wherein the apparatus further comprises:

An instruction receiving module, configured to receive a fault finding instruction sent by the client, where the fault finding instruction includes a fault occurrence time;

The fault finding module is configured to search for status information of the N managed objects corresponding to the fault occurrence time from the recorded plurality of time points and the status information of the N managed objects corresponding to each of the time points ;

The fault feedback module is configured to feed back status information of the N managed objects corresponding to the fault occurrence time to the client.