WO2017020420A1 - 一种通话时协助沟通的方法及终端 - Google Patents
一种通话时协助沟通的方法及终端 Download PDFInfo
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- WO2017020420A1 WO2017020420A1 PCT/CN2015/091345 CN2015091345W WO2017020420A1 WO 2017020420 A1 WO2017020420 A1 WO 2017020420A1 CN 2015091345 W CN2015091345 W CN 2015091345W WO 2017020420 A1 WO2017020420 A1 WO 2017020420A1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/725—Cordless telephones
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
- H04W88/02—Terminal devices
Definitions
- the present invention relates to the field of intelligent terminal technologies, and in particular, to a method and a terminal for assisting communication during a call.
- the invention provides a method and a terminal for assisting communication during a call, so as to automatically grasp the actual state of the other party and perform pleasant and smooth communication with the other party.
- a method of assisting communication during a call comprising:
- the first terminal When the first terminal makes a call with the second terminal, the first terminal acquires at least one status information associated with the second terminal or the second terminal user;
- the first terminal outputs a call communication prompt on the call interface according to the determined actual state of the second terminal user.
- the at least one status information associated with the second terminal comprises: a strength of a call signal.
- the at least one state information associated with the second terminal user includes at least one social state information of the second terminal user
- the acquiring, by the first terminal, the at least one status information associated with the second terminal user includes:
- the first terminal searches for the associated at least one social status information from the operation record.
- the at least one status information includes at least one real-time status information of the second terminal user during a call with the first terminal;
- the acquiring, by the first terminal, the at least one status information associated with the second terminal user includes:
- the determining, by the first terminal, the actual status of the second terminal user according to the obtained at least one status information includes:
- the first terminal determines an actual state of the second terminal user according to a state level corresponding to the at least one state information that is respectively determined by the second terminal or the second terminal user.
- a terminal comprising:
- a first acquiring unit configured to acquire, when the first terminal is in a call with the second terminal, at least one state information associated with the second terminal or the second terminal user;
- a first determining unit configured to determine an actual state of the second terminal user according to the obtained at least one state information
- the prompting unit is configured to output a call communication prompt on the call interface according to the determined actual state of the second terminal user.
- the at least one status information associated with the second terminal comprises: a strength of a call signal.
- the at least one status information comprises at least one social status information of the second end user
- the first obtaining unit includes:
- a second acquiring unit configured to acquire, from the social server or the second terminal, an operation record performed by the social application of the second terminal user on the second terminal;
- a searching unit configured to search for the associated at least one social state information from the operation record.
- the at least one status information includes at least one real-time status information of the second terminal user during a call with the first terminal;
- the first acquiring unit is specifically configured to:
- the first determining unit comprises:
- a second determining unit configured to determine, according to the set at least one status level, a status level corresponding to the at least one status information associated with the second terminal or the second terminal user, respectively;
- a third determining unit configured to determine an actual state of the second terminal user according to a state level corresponding to the at least one state information that is respectively determined by the second terminal or the second terminal user.
- the method and the terminal for assisting communication during the call determine one or more state information associated with the calling party terminal or the calling party during the call, and determine the calling party according to the acquired state information.
- the actual state in order to communicate with the call interface, can help the party to communicate more smoothly and smoothly.
- FIG. 1 is a schematic flowchart of a method for assisting communication during a call according to an embodiment of the present invention
- FIG. 2 is a schematic flowchart of another method for assisting communication during a call according to an embodiment of the present invention
- FIG. 3 is a schematic structural diagram of a terminal according to an embodiment of the present disclosure.
- FIG. 4 is a schematic structural diagram of another terminal according to an embodiment of the present invention.
- FIG. 1 is a schematic flowchart of a method for assisting communication during a call according to an embodiment of the present invention, where the method includes the following steps:
- Step S101 When the first terminal makes a call with the second terminal, the first terminal acquires at least one status information associated with the second terminal or the second terminal user.
- one terminal can acquire one or more status information associated with another terminal or another terminal user.
- the status information associated with the calling party terminal may include the strength of the call signal, etc. If the call signal is weak, the calling party may not be able to clearly understand the content of the call, which may affect the mood of the other party.
- the status information associated with the calling party may include various aspects, such as recent social status information of the other party, real-time status information of the other party during the call, such as the expression, behavior, and call environment of the other party during the call.
- Step S102 The first terminal determines an actual state of the second terminal user according to the obtained at least one state information.
- the one or more status information associated with the calling party terminal or the calling party may affect the calling party's calling mood. However, if the actual state or actual mood of the calling party is directly determined according to a certain state, there may be a loss. Objective, therefore, it is necessary to comprehensively determine the actual state of the other party based on the obtained state information.
- Step S103 The first terminal outputs a call communication prompt on the call interface according to the determined actual state of the second terminal user.
- the call communication prompt can be performed on the call interface of the terminal.
- the prompt can be floated in the call interface in the form of a pop-up box or a floating window, and the user can close the pop-up box or the floating window. According to the prompt, the user can understand the mood of the other party and communicate with the other party more strategically.
- a method for assisting communication during a call is to obtain one or more status information associated with a call partner terminal or a call partner during a call, and determine an actual state of the call partner according to the acquired state information.
- Call communication prompts on the call interface, which can help the caller to Communicate with each other horr and smoothly.
- FIG. 2 is a schematic flowchart of another method for assisting communication during a call according to an embodiment of the present invention. The method includes the following steps:
- Step S201 When the first terminal makes a call with the second terminal, the first terminal acquires at least one status information associated with the second terminal.
- the status information associated with the calling party terminal includes the strength of the call signal, etc. If the call signal is weak, the calling party is not able to clearly understand the content of the call, which will inevitably affect the mood of the other party.
- the call signal strength is strong, and the first terminal can detect the quality of the call signal from itself.
- Step S202 The first terminal acquires, from the social server or the second terminal, an operation record performed by the social application of the second terminal user on the second terminal.
- the second terminal can obtain the second terminal through the background application on the second terminal.
- the operation record of the user on the social application, the published dynamics, chat records are also necessarily stored in the server, and the first terminal can obtain the operation records according to the identifier of the second terminal.
- Step S203 The first terminal searches for the associated at least one social state information from the operation record.
- the first terminal may search for the social state information of the corresponding second terminal user according to keywords or the like from the obtained operation record.
- the background application of the server or the second terminal may also record the search operation.
- the result is sent to the first terminal. For example, if the social status information such as the recent end user's recent marriage, job change, promotion and salary increase is searched according to the keyword, it can be determined that the second terminal user's recent mood is necessarily good.
- Each social status information may set a plurality of keywords, and then search for corresponding status information in the operation record according to the plurality of keywords.
- the at least one status information includes at least one real-time status information of the second terminal user during a call with the first terminal.
- the above steps S202 and S203 obtain the recent state information of some second terminal users, instead of the real-time status information during the call.
- the second The front camera of the terminal is generally open, and the second terminal can obtain the current expression of the second terminal user through the front camera, as well as some behavior actions, a call environment, etc., and the second terminal can analyze the obtained information to obtain the second terminal.
- the real-time status information of the user, and the real-time status information is sent to the first terminal.
- the real-time status information may also be divided into multiple types, such as the user's expression, the surrounding environment, and the like, and the second terminal classifies the real-time status information of the user to the first terminal.
- Step S205 The first terminal determines, according to the set at least one status level, a status level corresponding to at least one status information associated with the second terminal or the second terminal user.
- the first terminal acquires multiple social state information and real-time state information, and may obtain a level corresponding to each state information according to a preset state level, that is, quantize the state information.
- the first terminal comprehensively determines the actual state or mood of the second terminal user according to the level of the plurality of quantized state information.
- the call communication prompt can be performed on the call interface of the terminal.
- the prompt can be floated in the call interface in the form of a pop-up box or a floating window, and the user can close the pop-up box or the floating window. According to the prompt, the user can understand the mood of the other party and communicate with the other party more strategically.
- a method for assisting communication during a call is to obtain one or more status information associated with a call partner terminal or a call partner during a call, and determine an actual state of the call partner according to the acquired state information.
- the call communication prompt on the call interface can help the party to communicate with the other party more honest and smoothly.
- the first obtaining unit 11 is configured to acquire at least one status information associated with the second terminal or the second terminal user when the first terminal makes a call with the second terminal.
- one terminal can acquire with another terminal or another terminal.
- One or more status information associated with the user can be acquired from another terminal or another terminal.
- the status information associated with the calling party terminal may include the strength of the call signal, etc. If the call signal is weak, the calling party may not be able to clearly understand the content of the call, which may affect the mood of the other party.
- the status information associated with the calling party may include various aspects, such as recent social status information of the other party, real-time status information of the other party during the call, such as the expression, behavior, and call environment of the other party during the call.
- the first determining unit 12 is configured to determine an actual state of the second terminal user according to the acquired at least one state information.
- the one or more status information associated with the calling party terminal or the calling party may affect the calling party's calling mood. However, if the actual state or actual mood of the calling party is directly determined according to a certain state, there may be a loss. Objectively, therefore, the first determining unit 12 needs to comprehensively determine the actual state of the calling party according to the acquired state information.
- the prompting unit 13 is configured to output a call communication prompt on the call interface according to the determined actual state of the second terminal user.
- the prompting unit 13 can perform a call communication prompt on the call interface of the terminal, and the prompt can be floated in the call interface in the form of a pop-up box or a floating window, and the user can close the call. Pop-up or floating window. According to the prompt, the user can understand the mood of the other party and communicate with the other party more strategically.
- a terminal obtains one or more status information associated with a call partner terminal or a call partner during a call, and determines an actual state of the call partner according to the acquired state information to make a call on the call interface. Communication tips can help the party to communicate with each other more horr and smoothly.
- FIG. 4 is a schematic structural diagram of another terminal according to an embodiment of the present invention.
- the terminal 2000 includes:
- the first obtaining unit 21 is configured to acquire at least one state information associated with the second terminal or the second terminal user when the first terminal makes a call with the second terminal.
- the first obtaining unit 21 is configured to acquire at least one state information associated with the second terminal when the first terminal makes a call with the second terminal.
- the status information associated with the calling party terminal includes the strength of the call signal, etc., if the call signal is compared Weak, the other party can not clearly understand the content of the call, which will affect the mood of the other party.
- the call signal strength is strong, and the first terminal can detect the quality of the call signal from itself.
- the first obtaining unit 21 may further include a second obtaining unit 211 and a searching unit 212:
- the second obtaining unit 211 is configured to acquire, from the social server or the second terminal, an operation record performed by the social application of the second terminal user on the second terminal.
- the second obtaining unit 211 can obtain the first application through the background application on the second terminal.
- the operation record of the terminal user on the social application, the published dynamics, chat records are also necessarily stored in the server, and the first terminal can obtain the operation records according to the identifier of the second terminal.
- the searching unit 212 is configured to search for the associated at least one social state information from the operation record.
- the searching unit 212 may search for the social state information of the corresponding second terminal user according to keywords or the like from the obtained operation record.
- the background application of the server or the second terminal may also record the result of the search operation. Send to the first terminal. For example, if the social status information such as the recent end user's recent marriage, job change, promotion and salary increase is searched according to the keyword, it can be determined that the second terminal user's recent mood is necessarily good.
- Each social status information may set a plurality of keywords, and then search for corresponding status information in the operation record according to the plurality of keywords.
- the first obtaining unit 21 is further configured to acquire, from the second terminal, at least one real-time status information of the second terminal user collected by the second terminal.
- the front camera of the second terminal is generally opened, and the second terminal can obtain the current expression of the second terminal user, and some behavior actions, a call environment, etc. through the front camera, and the second terminal can analyze and acquire the second terminal.
- the information obtains real-time status information of the second terminal user, and sends real-time status information to the first terminal.
- the real-time status information may also be divided into multiple types, such as the user's expression, the surrounding environment, and the like, and the second terminal classifies the real-time status information of the user to the first terminal.
- the first determining unit 22 includes a second determining unit 221 and a third determining unit. 222.
- the second determining unit 221 is configured to determine, according to the set at least one status level, a status level corresponding to the at least one status information associated with the second terminal or the second terminal user.
- the first terminal obtains a plurality of social state information and real-time state information
- the second determining unit 221 may acquire a level corresponding to each state information according to the preset state level, that is, quantize the state information.
- the third determining unit 222 is configured to determine an actual state of the second terminal user according to a state level corresponding to the at least one state information associated with the second terminal or the second terminal user.
- the third determining unit 222 comprehensively determines the actual state or mood of the second terminal user according to the level of the plurality of state information quantized by the second determining unit 221.
- the prompting unit 23 is configured to output a call communication prompt on the call interface according to the determined actual state of the second terminal user.
- the prompting unit 23 can perform a call communication prompt on the call interface of the terminal, and the prompt can be floated on the call interface in the form of a pop-up box or a floating window, and the user can close the call. Pop-up or floating window. According to the prompt, the user can understand the mood of the other party and communicate with the other party more strategically.
- a terminal obtains one or more status information associated with a call partner terminal or a call partner during a call, and determines an actual state of the call partner according to the acquired state information to make a call on the call interface. Communication tips can help the party to communicate with each other more horr and smoothly.
- Computer readable media includes both computer storage media and communication media including any medium that facilitates transfer of a computer program from one location to another.
- a storage medium may be any available media that can be accessed by a computer.
- the computer readable medium may include a random access memory (RAM), a read-only memory (ROM), and an electrically erasable programmable read-only memory (Electrically Erasable Programmable).
- EEPROM Electrically Error Read-Only Memory
- CD-ROM Compact Disc Read-Only Memory
- Any connection may suitably be a computer readable medium.
- the software is transmitted from a website, server, or other remote source using coaxial cable, fiber optic cable, twisted pair, Digital Subscriber Line (DSL), or wireless technologies such as infrared, radio, and microwave, Then coaxial cable, fiber optic cable, twisted pair, DSL or wireless technologies such as infrared, wireless and microwave are included in the fixing of the associated medium.
- DSL Digital Subscriber Line
- a disk and a disc include a compact disc (CD), a laser disc, a compact disc, a digital versatile disc (DVD), a floppy disk, and a Blu-ray disc, wherein the disc is usually magnetically copied, and the disc is The laser is used to optically replicate the data. Combinations of the above should also be included within the scope of the computer readable media.
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Abstract
本发明提供一种通话时协助沟通的方法及终端。本发明在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更愉快、顺利地与对方沟通。
Description
本发明涉及智能终端技术领域，尤其涉及一种通话时协助沟通的方法及终端。
我们在与人沟通时，都希望能愉快、顺利地沟通，如果面对面聊天，我们可以随时了解对方的状态、心情、行为等，可以达到“察言观色”和“随机应变”，但是语音通话过程只能听到通话对方的声音，并不能时时掌握对方的实际状态信息，虽然有视频通话，但是受限于门槛高、网络环境等因素，大众依旧通常采用语音通话。
现有技术方案中在进行语音通话时，仅仅可以提供语音、位置等信息，而且还需拨号用户主动去获取位置信息，对其他信息，尚无法自动提供。从而使得在通话时提供的通话对方的信息单一，不能自动掌握对方的实际状态，不利用与对方进行愉快、顺利的沟通。
发明内容
本发明提供一种通话时协助沟通的方法及终端，以自动掌握通话对方的实际状态，与通话对方进行愉快、顺利的沟通。
一方面，提供了一种通话时协助沟通的方法，所述方法包括：
当第一终端与第二终端进行通话时，所述第一终端获取与第二终端或第二终端用户关联的至少一种状态信息；
所述第一终端根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态；
所述第一终端根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
优选地，所述与第二终端关联的至少一种状态信息包括：通话信号的强弱。
优选地，所述与第二终端用户关联的至少一种状态信息包括所述第二终端用户的至少一种社交状态信息；
所述第一终端获取与第二终端用户关联的至少一种状态信息，包括：
所述第一终端从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录；
所述第一终端从所述操作记录中搜索关联的至少一种社交状态信息。
优选地，所述至少一种状态信息包括所述第二终端用户在与所述第一终端通话过程中的至少一种实时状态信息；
所述第一终端获取与第二终端用户关联的至少一种状态信息，包括：
所述第一终端从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
优选地，所述第一终端根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态，包括：
所述第一终端根据设置的至少一个状态等级，分别确定与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级；
所述第一终端根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
另一方面，提供了一种终端，所述终端包括：
第一获取单元，用于当第一终端与第二终端进行通话时，获取与第二终端或第二终端用户关联的至少一种状态信息；
第一确定单元，用于根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态；
提示单元，用于根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
优选地，所述与第二终端关联的至少一种状态信息包括：通话信号的强弱。
优选地，所述至少一种状态信息包括所述第二终端用户的至少一种社交状态信息；
所述第一获取单元包括：
第二获取单元，用于从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录；
搜索单元，用于从所述操作记录中搜索关联的至少一种社交状态信息。
优选地，所述至少一种状态信息包括所述第二终端用户在与所述第一终端通话过程中的至少一种实时状态信息；
所述第一获取单元具体用于：
从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
优选地，所述第一确定单元包括：
第二确定单元，用于根据设置的至少一个状态等级，分别确定与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级；
第三确定单元，用于根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
可见，根据本发明提供的一种通话时协助沟通的方法及终端，在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更愉快、顺利地与对方沟通。
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本发明实施例提供的一种通话时协助沟通的方法的流程示意图；
图2为本发明实施例提供的另一种通话时协助沟通的方法的流程示意图；
图3为本发明实施例提供的一种终端的结构示意图；
图4为本发明实施例提供的另一种终端的结构示意图。
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清
楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。
下面结合图1-图2，对本发明提供的通话时协助沟通的方法进行详细描述：
请参阅图1，为本发明实施例提供的一种通话时协助沟通的方法的流程示意图，该方法包括以下步骤：
步骤S101，当第一终端与第二终端进行通话时，所述第一终端获取与第二终端或第二终端用户关联的至少一种状态信息。
当两个终端进行通话时，一个终端可以获取与另一个终端或另一个终端用户关联的一种或多种状态信息。
与通话对方终端关联的状态信息可以包括通话信号的强弱等，如果通话信号比较弱，通话对方不太能听清楚通话内容，势必影响通话对方的心情。
与通话对方关联的状态信息可以包括多方面的信息，例如，对方用户近期的社交状态信息，通话过程中对方用户的实时状态信息，如通话时对方的表情、行为、通话环境等。
步骤S102，所述第一终端根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态。
以上获取的与通话对方终端或通话对方关联的一种或多种状态信息，都可以影响通话对方的通话心情，但如果根据某一种状态直接确定通话对方的实际状态或实际心情，可能有失客观性，因此，需要根据获取的以上状态信息，综合确定通话对方实际的状态。
步骤S103，所述第一终端根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
确定了通话对方的实际状态后，可以在本终端的通话界面上进行通话沟通提示，该提示可以以弹出框或悬浮窗的形式浮在通话界面，用户可以关闭该弹出框或悬浮窗。用户根据该提示，可以了解到通话对方的心情，从而更有策略地与对方进行沟通。
根据本发明提供的一种通话时协助沟通的方法，在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更
愉快、顺利地与对方沟通。
请参阅图2，为本发明实施例提供的另一种通话时协助沟通的方法的流程示意图，该方法包括以下步骤：
步骤S201，当第一终端与第二终端进行通话时，所述第一终端获取与第二终关联的至少一种状态信息。
与通话对方终端关联的状态信息包括通话信号强弱等，如果通话信号比较弱，通话对方不太能听清楚通话内容，势必影响通话对方的心情。通话信号强弱，第一终端可以从自身的通话信号质量就可检测出。
步骤S202，所述第一终端从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录。
现在的终端用户都喜欢在一些社交应用程序上发表一些心情、近期动态等文字或图片，也可以通过社交聊天软件与好友聊天，第二终端可以通过第二终端上的后台应用程序获取第二终端用户在社交应用程序上的操作记录，这些发表的动态、聊天记录也必然在服务器中存储，第一终端可以根据第二终端的标识获取这些操作记录。
步骤S203，所述第一终端从所述操作记录中搜索关联的至少一种社交状态信息。
然后，第一终端可以从获取的操作记录中根据关键词等搜索对应的第二终端用户的社交状态信息，当然，为了节省网络流量，服务器或第二终端的后台应用程序也可以将搜索操作记录的结果发送给第一终端。例如，如果根据关键词搜索到第二终端用户近期结婚了、换工作了、升职加薪了等社交状态信息，可以确定第二终端用户近期心情一定不错。
每一种社交状态信息可以设置多个关键词，然后根据这多个关键词在操作记录中搜索相应的状态信息。
步骤S204，所述第一终端从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
所述至少一种状态信息包括所述第二终端用户在与所述第一终端通话过程中的至少一种实时状态信息。以上步骤S202和S203获取的都是一些第二终端用户的近期状态信息，而非通话过程中的实时状态信息。在通话过程中，第二
终端的前置摄像头一般是打开的，第二终端可以通过前置摄像头获取第二终端用户当前的表情、以及一些行为动作、通话环境等，第二终端可以分析获取的这些信息，获得第二终端用户的实时状态信息，并将实时状态信息发送给第一终端。这里，实时状态信息也可以分为多种，例如用户的表情、周围环境等，第二终端将用户的实时状态信息分类发送给第一终端。
步骤S205，所述第一终端根据设置的至少一个状态等级，分别确定与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级。
第一终端获取到多种社交状态信息和实时状态信息，可以根据预设的状态等级，获取每种状态信息对应的等级，即将这些状态信息进行量化。
步骤S206，所述第一终端根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
第一终端根据量化后的多种状态信息的等级，综合确定第二终端用户的实际状态或心情。
步骤S207，所述第一终端根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
确定了通话对方的实际状态后，可以在本终端的通话界面上进行通话沟通提示，该提示可以以弹出框或悬浮窗的形式浮在通话界面，用户可以关闭该弹出框或悬浮窗。用户根据该提示，可以了解到通话对方的心情，从而更有策略地与对方进行沟通。
根据本发明提供的一种通话时协助沟通的方法，在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更愉快、顺利地与对方沟通。
下面结合图3-图4，对本发明提供的终端进行详细描述：
请参阅图3，为本发明实施例提供的一种终端的结构示意图，该终端1000包括：
第一获取单元11，用于当第一终端与第二终端进行通话时，获取与第二终端或第二终端用户关联的至少一种状态信息。
当两个终端进行通话时，一个终端可以获取与另一个终端或另一个终端用
户关联的一种或多种状态信息。
与通话对方终端关联的状态信息可以包括通话信号的强弱等，如果通话信号比较弱，通话对方不太能听清楚通话内容，势必影响通话对方的心情。
与通话对方关联的状态信息可以包括多方面的信息，例如，对方用户近期的社交状态信息，通话过程中对方用户的实时状态信息，如通话时对方的表情、行为、通话环境等。
第一确定单元12，用于根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态。
以上获取的与通话对方终端或通话对方关联的一种或多种状态信息，都可以影响通话对方的通话心情，但如果根据某一种状态直接确定通话对方的实际状态或实际心情，可能有失客观性，因此，第一确定单元12需要根据获取的以上状态信息，综合确定通话对方实际的状态。
提示单元13，用于根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
第一确定单元12确定了通话对方的实际状态后，提示单元13可以在本终端的通话界面上进行通话沟通提示，该提示可以以弹出框或悬浮窗的形式浮在通话界面，用户可以关闭该弹出框或悬浮窗。用户根据该提示，可以了解到通话对方的心情，从而更有策略地与对方进行沟通。
根据本发明提供的一种终端，在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更愉快、顺利地与对方沟通。
请参阅图4，为本发明实施例提供的另一种终端的结构示意图，该终端2000包括：
第一获取单元21，用于当第一终端与第二终端进行通话时，获取与第二终端或第二终端用户关联的至少一种状态信息。
所述第一获取单元21用于当第一终端与第二终端进行通话时，获取与第二终关联的至少一种状态信息。
与通话对方终端关联的状态信息包括通话信号强弱等，如果通话信号比较
弱，通话对方不太能听清楚通话内容，势必影响通话对方的心情。通话信号强弱，第一终端可以从自身的通话信号质量就可检测出。
第一获取单元21还可包括第二获取单元211和搜索单元212：
第二获取单元211，用于从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录。
现在的终端用户都喜欢在一些社交应用程序上发表一些心情、近期动态等文字或图片，也可以通过社交聊天软件与好友聊天，第二获取单元211可以通过第二终端上的后台应用程序获取第二终端用户在社交应用程序上的操作记录，这些发表的动态、聊天记录也必然在服务器中存储，第一终端可以根据第二终端的标识获取这些操作记录。
搜索单元212，用于从所述操作记录中搜索关联的至少一种社交状态信息。
搜索单元212可以从获取的操作记录中根据关键词等搜索对应的第二终端用户的社交状态信息，当然，为了节省网络流量，服务器或第二终端的后台应用程序也可以将搜索操作记录的结果发送给第一终端。例如，如果根据关键词搜索到第二终端用户近期结婚了、换工作了、升职加薪了等社交状态信息，可以确定第二终端用户近期心情一定不错。
每一种社交状态信息可以设置多个关键词，然后根据这多个关键词在操作记录中搜索相应的状态信息。
第一获取单元21还用于从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
以上获取的都是一些第二终端用户的近期状态信息，而非通话过程中的实时状态信息。在通话过程中，第二终端的前置摄像头一般是打开的，第二终端可以通过前置摄像头获取第二终端用户当前的表情、以及一些行为动作、通话环境等，第二终端可以分析获取的这些信息，获得第二终端用户的实时状态信息，并将实时状态信息发送给第一终端。这里，实时状态信息也可以分为多种，例如用户的表情、周围环境等，第二终端将用户的实时状态信息分类发送给第一终端。
第一确定单元22，用于根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态。
在本实施例中，第一确定单元22包括第二确定单元221和第三确定单元
222。
第二确定单元221，用于根据设置的至少一个状态等级，分别确定与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级。
第一终端获取到多种社交状态信息和实时状态信息，第二确定单元221可以根据预设的状态等级，获取每种状态信息对应的等级，即将这些状态信息进行量化。
第三确定单元222，用于根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
第三确定单元222根据第二确定单元221量化后的多种状态信息的等级，综合确定第二终端用户的实际状态或心情。
提示单元23，用于根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
第三确定单元222确定了通话对方的实际状态后，提示单元23可以在本终端的通话界面上进行通话沟通提示，该提示可以以弹出框或悬浮窗的形式浮在通话界面，用户可以关闭该弹出框或悬浮窗。用户根据该提示，可以了解到通话对方的心情，从而更有策略地与对方进行沟通。
根据本发明提供的一种终端，在通话时，通过获取与通话对方终端或通话对方关联的一种或多种状态信息，根据获取的状态信息确定通话对方的实际状态，以在通话界面进行通话沟通提示，可以协助通话一方更愉快、顺利地与对方沟通。
需要说明的是，对于前述的各方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明并不受所描述的动作顺序的限制，因为根据本发明，某些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选实施例，所涉及的动作和模块并不一定是本发明所必须的。
在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述的部分，可以参见其他实施例的相关描述。
通过以上的实施方式的描述，所属领域的技术人员可以清楚地了解到本发明可以用硬件实现，或固件实现，或它们的组合方式来实现。当使用软件实现时，可以将上述功能存储在计算机可读介质中或作为计算机可读介质上的一个
或多个指令或代码进行传输。计算机可读介质包括计算机存储介质和通信介质，其中通信介质包括便于从一个地方向另一个地方传送计算机程序的任何介质。存储介质可以是计算机能够存取的任何可用介质。以此为例但不限于：计算机可读介质可以包括随机存取存储器(Random Access Memory，RAM)、只读存储器(Read-Only Memory，ROM)、电可擦可编程只读存储器(Electrically Erasable Programmable Read-Only Memory，EEPROM)、只读光盘(Compact Disc Read-Only Memory，CD-ROM)或其他光盘存储、磁盘存储介质或者其他磁存储设备、或者能够用于携带或存储具有指令或数据结构形式的期望的程序代码并能够由计算机存取的任何其他介质。此外。任何连接可以适当的成为计算机可读介质。例如，如果软件是使用同轴电缆、光纤光缆、双绞线、数字用户线(Digital Subscriber Line，DSL)或者诸如红外线、无线电和微波之类的无线技术从网站、服务器或者其他远程源传输的，那么同轴电缆、光纤光缆、双绞线、DSL或者诸如红外线、无线和微波之类的无线技术包括在所属介质的定影中。如本发明所使用的，盘(Disk)和碟(disc)包括压缩光碟(CD)、激光碟、光碟、数字通用光碟(DVD)、软盘和蓝光光碟，其中盘通常磁性的复制数据，而碟则用激光来光学的复制数据。上面的组合也应当包括在计算机可读介质的保护范围之内。
总之，以上所述仅为本发明技术方案的较佳实施例而已，并非用于限定本发明的保护范围。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
Claims (10)
- 一种通话时协助沟通的方法，其特征在于，所述方法包括：当第一终端与第二终端进行通话时，所述第一终端获取与第二终端或第二终端用户关联的至少一种状态信息；所述第一终端根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态；所述第一终端根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
- 如权利要求1所述的方法，其特征在于，所述与第二终端关联的至少一种状态信息包括：通话信号的强弱。
- 如权利要求1所述的方法，其特征在于，所述与第二终端用户关联的至少一种状态信息包括所述第二终端用户的至少一种社交状态信息；所述第一终端获取与第二终端用户关联的至少一种状态信息，包括：所述第一终端从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录；所述第一终端从所述操作记录中搜索关联的至少一种社交状态信息。
- 如权利要求1所述的方法，其特征在于，所述至少一种状态信息包括所述第二终端用户在与所述第一终端通话过程中的至少一种实时状态信息；所述第一终端获取与第二终端用户关联的至少一种状态信息，包括：所述第一终端从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
- 如权利要求1-4任意一项所述的方法，其特征在于，所述第一终端根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态，包括：所述第一终端根据设置的至少一个状态等级，分别确定与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级；所述第一终端根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
- 一种终端，其特征在于，所述终端包括：第一获取单元，用于当第一终端与第二终端进行通话时，获取与第二终端或第二终端用户关联的至少一种状态信息；第一确定单元，用于根据获取的所述至少一种状态信息，确定所述第二终端用户的实际状态；提示单元，用于根据所确定的所述第二终端用户的实际状态，在通话界面输出通话沟通提示。
- 如权利要求6所述的终端，其特征在于，所述与第二终端关联的至少一种状态信息包括：通话信号的强弱。
- 如权利要求6所述的终端，其特征在于，所述至少一种状态信息包括所述第二终端用户的至少一种社交状态信息；所述第一获取单元包括：第二获取单元，用于从社交服务器或所述第二终端获取所述第二终端用户在所述第二终端上的社交应用程序执行的操作记录；搜索单元，用于从所述操作记录中搜索关联的至少一种社交状态信息。
- 如权利要求6所述的终端，其特征在于，所述至少一种状态信息包括所述第二终端用户在与所述第一终端通话过程中的至少一种实时状态信息；所述第一获取单元具体用于：从所述第二终端获取所述第二终端采集的所述第二终端用户的至少一种实时状态信息。
- 如权利要求6-9任意一项所述的终端，其特征在于，所述第一确定单元包括：第二确定单元，用于根据设置的至少一个状态等级，分别确定与第二终端 或第二终端用户关联的至少一种状态信息对应的状态等级；第三确定单元，用于根据分别确定的与第二终端或第二终端用户关联的至少一种状态信息对应的状态等级，确定所述第二终端用户的实际状态。
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| CN201510466680.0 | 2015-07-31 |
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| KR100654135B1 (ko) * | 2004-11-08 | 2006-12-05 | 한밭대학교 산학협력단 | 노인의 감성을 아바타로 표시하는 무선 이동 단말기 및 그 무선 이동 단말기를 이용한 서비스 방법 |
| CN102752704A (zh) * | 2012-06-29 | 2012-10-24 | 华为终端有限公司 | 声音信息处理方法及终端 |
| CN102970667A (zh) * | 2012-12-04 | 2013-03-13 | 深圳市葡萄信息技术有限公司 | 来电显示好友动态信息的方法及其实现系统 |
| CN103634472A (zh) * | 2013-12-06 | 2014-03-12 | 惠州Tcl移动通信有限公司 | 根据通话语音判断用户心情及性格的方法、系统及手机 |
| CN103957313A (zh) * | 2014-04-04 | 2014-07-30 | 江苏省天珑电子科技有限公司 | 通话时显示对方特点信息的方法以移动终端 |
-
2015
- 2015-07-31 CN CN201510466680.0A patent/CN105577912A/zh active Pending
- 2015-09-30 WO PCT/CN2015/091345 patent/WO2017020420A1/zh not_active Ceased
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR100654135B1 (ko) * | 2004-11-08 | 2006-12-05 | 한밭대학교 산학협력단 | 노인의 감성을 아바타로 표시하는 무선 이동 단말기 및 그 무선 이동 단말기를 이용한 서비스 방법 |
| CN102752704A (zh) * | 2012-06-29 | 2012-10-24 | 华为终端有限公司 | 声音信息处理方法及终端 |
| CN102970667A (zh) * | 2012-12-04 | 2013-03-13 | 深圳市葡萄信息技术有限公司 | 来电显示好友动态信息的方法及其实现系统 |
| CN103634472A (zh) * | 2013-12-06 | 2014-03-12 | 惠州Tcl移动通信有限公司 | 根据通话语音判断用户心情及性格的方法、系统及手机 |
| CN103957313A (zh) * | 2014-04-04 | 2014-07-30 | 江苏省天珑电子科技有限公司 | 通话时显示对方特点信息的方法以移动终端 |
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