WO2016114084A1

WO2016114084A1 - Monitoring system, automatic transaction apparatus, monitoring apparatus, and monitoring method

Info

Publication number: WO2016114084A1
Application number: PCT/JP2015/085901
Authority: WO
Inventors: Daichi NAGAI; Tomomi TAKASHIMA; Norimitsu OKADA; Kenji TORIUMI; Kazuma OHARA; Kazuya Mimura
Original assignee: Hitachi-Omron Terminal Solutions, Corp.
Priority date: 2015-01-15
Filing date: 2015-12-16
Publication date: 2016-07-21
Also published as: JP2017520860A; JP6259159B2

Abstract

Suppressed is a network load in communication between a monitoring apparatus (1) and an automatic transaction apparatus (2). The monitoring apparatus (1) includes a first communication unit (12) that performs transmission and reception of a telegraphic message with the automatic transaction apparatus, a first storage unit (15) that stores information, and a first control unit (11) that controls operations. The automatic transaction apparatus (2) includes a second communication unit (27) that performs transmission and reception of a telegraphic message with the monitoring apparatus, a currency processing unit (25, 26) that acquires cash information in the automatic transaction apparatus, a second storage unit (28) that stores the acquired cash information, and a second control unit (21) that controls operations. The second control unit (21) determines whether or not there is any change in the cash information, if there is a change in the cash information, prepares a first telegraphic message, if there is no change in the cash information, prepares a second telegraphic message, and transmits the first telegraphic message or the second telegraphic message to the monitoring apparatus (1). The first control unit (11) determines an operation state of the automatic transaction apparatus (2) on the basis of the received first telegraphic message or second telegraphic message.

Description

[Description]

[Title of Invention]

Monitoring system, Automatic transaction apparatus, Monitoring apparatus, and Monitoring method

[Technical Field]

[0001]

The present invention relates to a monitoring system, an automatic transaction apparatus, a monitoring apparatus, and a monitoring method for the monitoring system. [Background]

[0002]

Conventionally, in an automatic transaction apparatus, an apparatus state is managed by a monitoring apparatus. As prior art literatures, for example, JP-A-2004-303073 (PTN1) is disclosed. PTN1 discloses that relating to an apparatus operating method, an apparatus operating system, and an apparatus operating program for executing operation, maintenance, and security of an apparatus that performs a deposit and payment of cash, each apparatus is made to realize a task such as a deposit or payment through one communication line and the maintenance and security of each apparatus accompanied with the task.

[Citation List]

[Patent Literature]

[PTN1] JP-A-2004-303073

[Summary Of Invention]

[Technical Problem]

[0003]

In PTN1, when there is a change in an apparatus state of the automatic transaction apparatus, it notifies the monitoring apparatus of the apparatus state at timing of the change. Further, an apparatus operating system is used in which communication is regularly performed from the monitoring apparatus, and that performs an alive-or-dead confirmation on the basis of a notice from the automatic transaction apparatus. However, in a communication system of PTN1, there is a problem that possibility with respect to a network failure due to a network load is enhanced in an environment in which communication frequencies are high and communication resources are poor.

[0004]

To deal with the above problem, it is an object of the present invention to provide a monitoring system that performs communication in which a network load is suppressed between the automatic transaction apparatus and the monitoring apparatus that monitors the automatic transaction apparatus.

[Solution to Problem]

[0005]

To solve the above-described problem, as one of typical systems of the present invention, a monitoring system comprising: an automatic transaction apparatus; and a monitoring apparatus that monitors the automatic transaction apparatus, wherein the monitoring apparatus includes: a first communication unit that is connected to a network and performs transmission and reception of a telegraphic message with the automatic transaction apparatus; a first storage unit that stores information (info); and a first control unit that controls the monitoring apparatus, the automatic transaction apparatus includes: a second communication unit that is connected to the network and performs transmission and reception of a telegraphic message with the monitoring apparatus; a currency processing unit that acquires cash information in the automatic transaction apparatus; a second storage unit that stores the acquired cash information; and a second control unit that controls the automatic transaction apparatus, the second control unit determines whether or not there is any change in the cash information, if there is a change in the cash information, prepares a first telegraphic message, if there is no change in the cash information, prepares a second telegraphic message, and transmits the first telegraphic message or the second telegraphic message to the monitoring apparatus via the second communication unit, and the first control unit determines an operation state of the automatic transaction apparatus on the basis of the first telegraphic message or the second telegraphic message received via the first communication unit.

[Advantageous Effects of Invention]

[0006]

Alive-or-dead confirmation information about the automatic transaction apparatus is included in information (for example, cash information) regularly transmitted from the automatic transaction apparatus; thereby, communication can be performed in which a network load is suppressed between the automatic transaction apparatus and the monitoring apparatus. Problems, configurations, and effects other than the above are made apparent by descriptions of the following embodiments.

[Brief Description of Drawings]

[0007]

FIG. 1 is a system configuration diagram illustrating an automatic transaction apparatus, a monitoring apparatus, and a higher-level device;

FIG. 2 is an internal configuration diagram illustrating the automatic transaction apparatus, the monitoring apparatus, and the higher-level device;

FIG. 3 illustrates an example of a cash information management table of the monitoring apparatus;

FIG. 4 is a flowchart illustrating a process flow of cash information transmission processing;

FIG 5 is a flowchart illustrating a process flow of state change determination processing; and

FIG. 6 illustrates one example of a cash information telegraphic message.

[Description of Embodiments]

[0008]

Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings.

[Example 1]

[0009]

A monitoring system including automatic transaction apparatus 2 (for example, an ATM (Automated Teller Machine), a money changer, etc.) and a monitoring apparatus 1 that monitors the automatic transaction apparatus 2 from a distant place according to the present example will be described with reference to the accompanying drawings.

[0010]

FIG. 1 is a system configuration diagram illustrating the monitoring system including the automatic transaction apparatus 2, the monitoring apparatus 1, and a higher- level device 3. FIG 2 illustrates an internal configuration of the automatic transaction apparatus 2, the monitoring apparatus 1, and the higher-level device 3.

[0011]

The automatic transaction apparatus 2 is installed in a banking facility, and performs a transaction of reception, payment, or the like of cash through operations of customers. By using a communication control unit 27 as described later, the automatic transaction apparatus 2 is connected to the monitoring apparatus 1 and the higher-level device 3 via an intermediate device 4 and a network 5. As illustrated in FIG. 1, a plurality of the automatic transaction apparatus 2 may be connected to the monitoring apparatus 1 and the higher-level device 3; further, the monitoring apparatus 1 and the higher-level device 3 may also be provided in plurality. A transaction system normally includes the automatic transaction apparatus 2 and the monitoring apparatus 1; further, may include also the higher-level device 3.

[0012]

The higher-level device 3 manages configuration information and status information as described later of each of the automatic transaction apparatus 2. The

configuration information 36 stored in a storage unit 35 by the higher-level device 3 is a master of configuration information 16 of the monitoring apparatus 1, and can be updated only by the higher-level device 3. Further, status information 37 is status information that is transmitted from the monitoring apparatus 1 and stored.

[0013]

The monitoring apparatus 1 monitors the automatic transaction apparatus 2, and regularly receives the configuration information 16 and the status information 17 from the automatic transaction apparatus 2. At this time, on the basis of identification information in the configuration information 16, the monitoring apparatus 1 confirms that information is transmitted from which automatic transaction apparatus 2, and updates the status information 17, if necessary. Further, at the same time, the monitoring apparatus 1 also determines whether the automatic transaction apparatus 2 is normally operated. In addition, whether the automatic transaction apparatus 2 is operated can also be expressed to be alive-or-dead of the automatic transaction apparatus 2.

[0014]

Next, a configuration of each apparatus and device constituting the monitoring system of the present example will be described with reference to FIG. 2.

[0015]

The monitoring apparatus 1 includes a communication control unit 12 that receives, from the automatic transaction apparatus 2, apparatus information about the automatic transaction apparatus 2 that is installed remotely, an input operation unit 13 that receives operations of an attendant (not illustrated) who operates the monitoring apparatus 1, a display unit 14 that displays various types of screens for the attendant, a storage unit 15 that stores various types of information as described later, a control unit 11 that controls each of the above units, and the like.

[0016]

The control unit 11 is constituted by hardware such as a CPU, a memory, etc. and software such as programs, data, etc., and executes the programs and controls various types of processing. The display unit 14 has a screen display function of a display, etc. and the input operation unit 13 has an input detection function through a mouse or a contact input. When a person (attendant) who manages information checks results of scrutinized data, the above units receive operations for displaying the configuration information/status information of the automatic transaction apparatus 2.

[0017]

The storage unit 15 stores the configuration information 16 that is stored in association with information (for example, any of a device number, device positional

information, an IP address, and a MAC address, or a combination thereof) for specifying the automatic transaction apparatus 2 in addition to programs for operating the monitoring apparatus

1, the status information 17 for storing status information about the automatic transaction apparatus 2 including a cash information management table 301 as described later, error ATM information 18 for recording contents of errors generated in the automatic transaction apparatus

2, and the like. Further, in the monitoring apparatus 1 as illustrated in FIG. 2, a temporary information storage unit 19 that temporarily stores information may be included. In addition, the storage unit 15 and the temporary information storage unit 19 may be included in the monitoring apparatus 1 and may be included separately in a storage device connected to the monitoring apparatus 1 via the network.

[0018]

FIG. 3 illustrates an example of the cash information management table 301 of the automatic transaction apparatus 2 stored in the status information 17 of the storage unit 15. In the cash information management table 301, an apparatus name 302 for specifying the automatic transaction apparatus 2, cash data 303 indicating the quantity of cash stored in each of the automatic transaction apparatus 2, and final notice time and date 304 indicating the time at which cash information is notified from the automatic transaction apparatus 2 to the monitoring apparatus 1 are stored in association with each other. The attendant who operates the monitoring apparatus 1 accesses the cash information management table 301 that is recorded on the status information 17, and thereby can grasp the number of bills stored in each of the automatic transaction apparatus 2 or a state (alive-or-dead) whether the automatic transaction apparatus 2 is normally operated. That is, the attendant determines a state in which the automatic transaction apparatus 2 in which the final notice time and date 304 is not updated cannot be operated (dead) for some factor.

[0019]

Returning next to FIG. 2, the automatic transaction apparatus 2 will be described. The automatic transaction apparatus 2 includes a control unit 21, a display/operation unit 22, a card/statement processing unit 23, a passbook processing unit 24, a bill processing unit 25, a coin processing unit 26, a communication control unit 27, and a storage unit 28. The

display/operation unit 22 has a display that is provided on the upper face of a main body and a touch panel attached to a screen of this display. The display/operation unit 22 displays an operation guide screen for a user on the display. Further, the display/operation unit 22 detects a depression position of the touch panel, and thereby receives an input operation of the user with regard to a security code or contents of transaction (a transaction type, a money

reception/payment amount, and the like).

[0020]

The card/statement processing unit 23 takes in a cash card (hereinafter, referred to simply as a card) inserted into a card insertion port provided on a front face of the main body, and performs reading of card information (a financial institution number, a store number, an account number, etc.) recorded on a magnetic stripe of the card, or rewriting of the card information. Further, in the case where the inserted card is an IC card, the card/statement processing unit 23 also performs reading or rewriting of data that is recorded on an IC chip of the card, if necessary. Further, the card/statement processing unit 23 has a printing unit (not illustrated) that prints transaction contents in a statement. The card/statement processing unit 23 discharges the statement in which the transaction contents are printed to a statement discharge port provided on the front face of the main body.

[0021]

A passbook processing unit 24 has a printing unit (not illustrated) that takes in a passbook inserted into a passbook insertion port provided on the front face of the main body and prints transaction histories in the passbook. Further, the passbook processing unit 24 also has a page turning-over mechanism for turning over pages of the taken-in passbook, a bar-code reader that reads a bar-code indicating a page number printed in the passbook, and a magnetic head that reads passbook information (a financial institution number, a store number, an account number, etc.) recorded on the magnetic stripe adhered to the passbook.

[0022]

The bill processing unit 25 takes in bills inserted into a bill input/output port provided on the front face of the main body, or pays bills paid from the apparatus 2 to the bill input/output port. Further, the bill processing unit 25 includes a bill storage unit that stores bills, and a classification unit that classifies authenticity, break, dirt, etc. of received bills or bills to be paid.

[0023]

The coin processing unit 26 takes in coins input to a coin input/output port provided on the front face of the main body, or pays coins paid from the apparatus 2 to the coin input/output port. Further, the coin processing unit 26 includes a coin storage unit that stores coins, and a classification unit that classifies authenticity, dirt, etc. of received coins or coins to be paid. In addition, the bill processing unit 25 and the coin processing unit 26 can also be referred to as a currency processing unit collectively.

[0024]

The communication control unit 27 is connected to the monitoring apparatus 1 and the higher-level device 3 via the network 5, and performs transmission and reception of telegraphic messages.

[0025]

The storage unit 28 is a storage unit that stores programs for operating the automatic transaction apparatus 2, the cash information in the apparatus illustrated in FIG. 3, and transaction information, error information, etc. of apparatus (not illustrated).

[0026]

The control unit 21 is a control unit that controls operations of each unit of the main body of the automatic transaction apparatus 2. For example, when an instruction of scrutiny is received from the monitoring apparatus 1 via the communication control unit 27, the control unit 21 instructs the bill processing unit 25 and the coin processing unit 26 to perform counting processing, and instructs the storage unit 28 to store the cash information in the automatic transaction apparatus 2. In addition, the control unit 21 deploys the program stored in the storage unit 28 in the memory and operates the automatic transaction apparatus 2;

therefore, for example, even if the automatic transaction apparatus 2 manufactured by a plurality of makers are mixed in a bank (referred to also as a bank of a multivendor), an installation of programs permits the automatic transaction apparatus 2 of all makers to be operated in a similar way.

[0027]

The higher-level device 3 includes a communication control unit 32 that communicates with each apparatus via the network 5, an input operation unit 33 that receives an input of the attendant who operates the higher-level device 1, a display unit 34 that displays information for the attendant, a storage unit 35 that stores the configuration information 36 and the status information 37, a control unit 31 that controls each of the above units, and the like. The control unit 31 is constituted by hardware such as a CPU, a memory, etc. and software such as programs, data, etc., and controls various types of processing.

[0028] The display unit 34 has a screen display function, and the input operation unit 33 has an input detection function through a mouse or a contact input. When a person who manages information checks results of scrutinized data, the above units receive an operation for displaying the configuration information/status information of the automatic transaction apparatus 2.

[0029]

Next, each processing (cash information transmission processing and state change determination processing) according to the present example will be described with reference to FIGS. 4 to 6.

[0030]

First, details of the cash information transmission processing will be described with reference to FIGS. 4 and 5. FIG. 4 is a flowchart illustrating a process flow of the cash information transmission processing. The automatic transaction apparatus 2 performs the cash information transmission processing illustrated in FIG. 4 during activation. Suppose in the present example that a monitoring person previously sets a setting time 1 being reception interval of the cash information to the monitoring apparatus 1 and sets a setting time 2 being interval for performing retransmission of the cash information to the automatic transaction apparatus 2. Further, in the present example, communication using a TCP (Transmission Control Protocol) as a communication protocol will be described; however, the communication is not limited to this communication system.

[0031]

First, when the automatic transaction apparatus 2 is started (SI 01), the state change determination processing is performed to confirm a state change in cash in the automatic transaction apparatus 2 (S102). Details of the state change determination processing will be described below.

[0032]

Next, the automatic transaction apparatus 2 transmits the cash information in the apparatus 2 to the monitoring apparatus 1 (SI 03). Further, the automatic transaction apparatus 2 transmits the cash information to the monitoring apparatus 1, and at the same time starts a timer that measures the setting time 2. Subsequently, the automatic transaction apparatus 2 repeats the state change determination processing (SI 02) and transmission of the cash

information (S 103) at intervals of the setting time 2 (S 104).

[0033]

The monitoring apparatus 1 confirms whether to receive the cash information transmitted from the automatic transaction apparatus 2 (S 105). In the case where the cash information is received (SI 05: YES), the monitoring apparatus 1 confirms the transmitted cash information, determines that the automatic transaction apparatus 2 is normally operated, and stores the cash information and a reception time and date among the information received in a status information storage unit 17 (SI 06). Further, when the cash information is appropriate, the monitoring apparatus 1 starts the timer that measures the setting time 1. When the timer that measures the setting time 1 is already started, counting of the timer is continued. In the case where the cash information is not received (S105: NO), the process directly proceeds to the next step.

[0034]

Next, the monitoring apparatus 1 confirms whether the setting time 1 has elapsed from the reception time and date (S 107). In the case where the setting time 1 has elapsed from the reception time and date (SI 07: YES), the monitoring apparatus 1 determines that the automatic transaction apparatus 2 is not operated for some factor and determines that abnormality has occurred in the automatic transaction apparatus 2 (S 108). At this time, a screen indicating an alarm to the effect that the automatic transaction apparatus 2 is not operated may be displayed on the display unit 14. Further, when it is determined that abnormality has occurred in the automatic transaction apparatus 2, the timer that measures the setting time 1 is stopped or reset.

[0035]

On the other hand, when the cash information is received from the automatic transaction apparatus 2 within the setting time 1, the monitoring apparatus 1 determines that the automatic transaction apparatus 2 is normally operated, and performs processing of storing the cash information in the status information storage unit 16 (SI 07). Again, the monitoring apparatus 1 waits for the cash information to be transmitted from the automatic transaction apparatus 2 (S 107: NO).

[0036]

As described above, the monitoring apparatus 1 can use the cash information received from the automatic transaction apparatus 2 and collectively perform communication of the cash information and an operation state confirmation (alive-or-dead confirmation) of the automatic transaction apparatus 2. Accordingly, a regular alive-or-dead confirmation separately from communication of the cash information is unnecessary from the monitoring apparatus 1 to the automatic transaction apparatus 2, and therefore a network load is suppressed.

[0037] Next, details of the state change determination processing will be described with reference to FIGS. 5 and 6. FIG. 5 is a flowchart illustrating a process flow of the state change determination processing, and FIG. 6 illustrates one example of a telegraphic message of the cash information. The automatic transaction apparatus 2 performs the state change determination processing illustrated in FIG. 5 at the time of the start-up and every time when the setting time 2 elapses. Before the above-described processing will be described, a telegraphic message prepared in the above-described processing will be described.

[0038]

FIG. 6 (1) illustrates one example of a configuration of a telegraphic message (cash information) transmitted from the automatic transaction apparatus 2 to the monitoring apparatus 1. The telegraphic message (cash information) F101 of the present example includes a header 601, a state change 602, and cash data 603; however, is not limited thereto. In addition, the telegraphic message of the present example illustrated in FIG. 6 indicates a structure of data prepared in a seventh layer of the OSI reference model.

[0039]

In the header 601, set is information about a shop number and a machine number that are apparatus information about the automatic transaction apparatus 2. In the state change 602, set is information indicating whether there is a change in the cash information about the automatic transaction apparatus 2 through transactions. In the present example, 0 is set in the case where there is no state change and 1 is set in the case where there is the state change. In the cash data 603, set is information about the number of bills for every denomination and the number of coins for every denomination in the automatic transaction apparatus 2.

[0040]

FIG. 6 (2) illustrates one example of the telegraphic message F 102 in the case where there is a transmitted state change when there is a change and the telegraphic message F 103 in the case where there is no transmitted state change when there is no change in the cash information of the automatic transaction apparatus 2. In the present example, in the case where there is the state change, the header 601, the state change 602 ("1" indicating that there is the state change), and the cash data 603 are set in the telegraphic message F102 of the cash information.

[0041]

Further, in the case where there is "no" state change, the header 601 and the state change 602 ("0" indicating that there is no state change) are set in the telegraphic message F103 of the cash information, and the cash data 603 is not set therein (F103). In other words, it can be said that the telegraphic message F 103 in the case where there is no state change is prepared by deleting the cash data 603 from the telegraphic message F 102 in the case where there is the state change.

[0042]

Next, the state change determination processing illustrated in FIG. 5 will be described. The bill processing unit 25 of the automatic transaction apparatus 2 counts the number of bills for every denomination stored in the bill storage (not illustrated). Further, the coin processing unit 26 counts the number of coins for every denomination stored in the coin storage (not illustrated) (S201). In addition, information in which information about the number of bills and the number of coins is associated with each other corresponds to the cash data 603.

[0043]

Next, it is determined whether the appropriating processing is appropriating processing that is first performed after the automatic transaction apparatus 2 is started (S202). In the case where the appropriating processing is first performed, "1" indicating that there is the state change is input in a flag of the state change 602 in the telegraphic message (cash information) F101 illustrated in FIG. 6.

[0044]

Next, in the case where the appropriating processing is not appropriating processing that is first performed after the automatic transaction apparatus 2 is started (S202: NO), it is determined whether results of the appropriating processing differ from the cash data 603 stored in the control unit 21 (S203). In the case where the results of the appropriating processing differ from the recorded cash data 603, namely, the results of the appropriating processing differ from the cash data 603 at the time of transmitting the cash information last time, the telegraphic message (cash information) F102 indicating that there is the state change in the cash, illustrated in FIG. 6 is prepared as transmission information in the communication control unit 27 and is set therein (S205).

[0045]

On the other hand, in the case where the appropriating processing is not appropriating processing that is first performed after the automatic transaction apparatus 2 is started and the result thereof is the same as that of the cash data 603 stored in the control unit 21 (in the case where the result of the appropriating processing is the same as that of the cash data 603 at the time of transmitting the cash information last time), the telegraphic message (cash information) F103 in the case where there is no state change in cash, illustrated in FIG. 6 is prepared as transmission information in the communication control unit 27 and is set therein (S204). Either of the telegraphic messages is set in the communication control unit 27, and then the result of the cash data 603 set in the control unit 21 is stored in the storage unit 28.

[0046]

As described above, when there is no change in the cash data 603 of the automatic transaction apparatus 2, information to be notified to the monitoring apparatus 1 can be minimized; therefore, a network load can be suppressed between the automatic transaction apparatus 2 and the monitoring apparatus 1.

First Modification

[0047]

In the first example, the telegraphic message F101 that is transmitted from the automatic transaction apparatus 2 is stored in the storage unit 15; further, in the present modification, the monitoring apparatus 1 includes the temporary information storage unit 19, and a configuration in which the telegraphic message F101 is temporarily stored in the temporary information storage unit 19 will be described.

[0048]

The telegraphic message F101 is stored in the temporary information storage unit 19 and is analyzed by using application of the monitoring apparatus 1; then, information of the automatic transaction apparatus 2 can be stored in the status storage unit 17. By using the temporary information storage unit 19, exerted are effects of effective processing of large quantities of data, and shorter hours of reexecuted process and easy identification of cause data in the case where abnormal ending is performed in a certain process.

[0049]

In addition, the present invention is not limited to the above-described

embodiments, but includes various modifications. For example, the above-described embodiments are described in detail in order to clearly describe the present invention, and are not necessarily limited to the device having all the described constructions. Further, a part of constructions according to one embodiment can be replaced by those according to other embodiment, and the constructions according to other embodiment can be added to that according to one embodiment. Further, an addition, deletion, or replacement of the

constructions according to other embodiment can be performed by using a part of the

constructions according to each embodiment. A part or all of the respective structures, functions, processing units, and processing approaches may be realized by hardware by designing through the integrated circuit, for example. Those structures, functions and the like may be realized by software by interpreting and executing the program for realizing the respective functions through a processor.

[0050]

Information with respect to the program, table, and file for realizing the respective functions may be stored in the recording unit such as the memory, hard disk, and SSD (Solid State Drive), or the recording medium such as the IC (Integrated Circuit) card, SD card, and DVD. The examples show the control line and information line considered as necessary for the explanation, which does not necessarily show all the control lines and information lines of the product. Actually, almost all the components may be considered to be connected with one another.

[Reference Signs List]

[0051]

Monitoring apparatus 1

Automatic transaction apparatus 2

Higher-level device 3

Intermediate device 4

Network 5

Control unit 11

Communication control unit 12

Input operation unit 13

Display unit 14

The storage unit 15

Configuration information 16

Status information 17

Error ATM information 18

Temporary information storage unit 19

Control unit 21

Display/operation unit 22

Card/statement processing unit 23

Passbook processing unit 24

Bill processing unit 25

Coin processing unit 26

Communication control unit 27

Storage unit 28 Control unit 31

Communication control unit 32 Input operation unit 33 Display unit 34

Storage unit 35

Configuration information 36 Status information 37

Claims

[Claims]

[Claim 1] A monitoring system comprising:

an automatic transaction apparatus (2); and

a monitoring apparatus (1) that monitors the automatic transaction apparatus, wherein the monitoring apparatus (1) includes:

a first communication unit (12) that is connected to a network and performs transmission and reception of a telegraphic message with the automatic transaction apparatus (2);

a first storage unit (15) that stores information; and

a first control unit (11) that controls the monitoring apparatus, and

the automatic transaction apparatus (2) includes:

a second communication unit (27) that is connected to the network and performs transmission and reception of a telegraphic message with the monitoring apparatus;

a currency processing unit (25, 26) that acquires cash information in the automatic transaction apparatus;

a second storage unit (28) that stores the acquired cash information; and

a second control unit (21) that controls the automatic transaction apparatus, wherein the second control unit (21) determines whether there is any change in the cash information, if there is a change in the cash information, prepares a first telegraphic message, if there is no change in the cash information, prepares a second telegraphic message, and transmits the first telegraphic message or the second telegraphic message to the monitoring apparatus (1) via the second communication unit (27), and

the first control unit (11) determines an operation state of the automatic transaction apparatus (2) on a basis of the first telegraphic message or the second telegraphic message received via the first communication unit (12).

[Claim 2] The monitoring system according to claim 1, wherein

the first telegraphic message includes identification information (601) for specifying the automatic transaction apparatus (2), information (602) indicating whether there is a change in the cash information, and the cash information (603), and

the second telegraphic message has a configuration in which the cash information is deleted from the first telegraphic message.

[Claim 3] The monitoring system according to claim 1, wherein

the first telegraphic message includes at least the identification information (601) for specifying the automatic transaction apparatus (2), information (602) indicating that there is a change in the cash information, and the cash information (603) , and the second telegraphic message includes at least the identification information (601) for specifying the automatic transaction apparatus (2), and information (602) indicating that there is no change in the cash information.

[Claim 4] The monitoring system according to any one of claims 1 to 3, wherein

the first storage unit (15) includes a temporary storage unit (19) that temporarily stores the first telegraphic message or the second telegraphic message, and

when the first telegraphic message or the second telegraphic message is received from the first communication unit (12), the first control unit stores the first telegraphic message or the second telegraphic message in the temporary storage unit (19).

[Claim 5] The monitoring system according to claim 4, wherein

when a telegraphic message is first transmitted to the monitoring apparatus (1), the second control unit (21) transmits the first telegraphic message.

[Claim 6] The monitoring system according to claim 5, wherein

the first control unit (11) includes a timer that measures time, and

the first control unit (11) compares time interval measured from reception of the first telegraphic message or the second telegraphic message up to next reception of the first telegraphic message or the second telegraphic message with a predetermined time, and if the time interval is longer than the predetermined time, determines that the operation state of the automatic transaction apparatus (2) is not normal.

[Claim 7] An automatic transaction apparatus (2) that performs transmission and reception of a telegraphic message with a monitoring apparatus (1) connected to a network (5), comprising:

a communication unit (27) that is connected to the network (5) and performs transmission and reception of a telegraphic message with the monitoring apparatus (1);

a currency processing unit (25, 26) that acquires cash information in the automatic transaction apparatus (2);

a storage unit (28) that stores the acquired cash information; and

a control unit (21) that controls the automatic transaction apparatus (2), wherein the control unit (21) determines whether there is any change in the cash information, if there is a change in the cash information, prepares a first telegraphic message, if there is no change in the cash information, prepares a second telegraphic message, and transmits the first telegraphic message or the second telegraphic message to the monitoring apparatus (1) via the communication unit (27).

[Claim 8] The automatic transaction apparatus (2) according to claim 7, wherein

the second telegraphic message has a configuration in which the cash information (603) is deleted from the first telegraphic message.

[Claim 9] The automatic transaction apparatus (2) according to claim 7, wherein

the first telegraphic message includes at least the identification information (601) for specifying the automatic transaction apparatus (2), information (602) indicating that there is a change in the cash information, and the cash information (603), and

the second telegraphic message includes at least the identification information (601) for specifying the automatic transaction apparatus (2), and information (602) indicating that there is no change in the cash information.

[Claim 10] The automatic transaction apparatus (2) according to claim 9, wherein

[Claim 11] A monitoring apparatus (1) that is connected to a network (5) and monitors an automatic transaction apparatus (2), comprising:

a communication unit (12) that is connected to the network (5) and performs transmission and reception of a telegraphic message with the automatic transaction apparatus (2);

a storage unit (15) that stores information; and

a control unit (11) that controls the monitoring apparatus (1),

wherein the control unit (11) determines an operation state of the automatic transaction apparatus (2) on a basis of a first telegraphic message prepared when there is a change in cash information of the automatic transaction apparatus received from the automatic transaction apparatus via the first communication unit (12), or a second telegraphic message prepared when there is no change in the cash information of the automatic transaction apparatus received from the automatic transaction apparatus.

[Claim 12] The monitoring apparatus (1) according to claim 11, wherein

the storage unit (15) includes a temporary storage unit (19) that temporarily stores the first telegraphic message or the second telegraphic message, and

when the first telegraphic message or the second telegraphic message is received from the communication unit (12), the control unit (11) stores the first telegraphic message or the second telegraphic message in the temporary storage unit (19).

[Claim 13] The monitoring apparatus (1) according to claim 11 or 12, wherein

the control unit (11) includes a timer that measures time, and the control unit (11) compares time interval measured from reception of the first telegraphic message or the second telegraphic message up to next reception of the first telegraphic message or the second telegraphic message with a predetermined time, and if the time interval is longer than the predetermined time, determines that the operation state of the automatic transaction apparatus (2) is not normal.

[Claim 14] A monitoring method for use in a monitoring system including an automatic transaction apparatus (2) and a monitoring apparatus (1) that monitors the automatic transaction apparatus,

wherein the monitoring apparatus (1) includes:

a first communication unit (12) that is connected to a network (5) and performs transmission and reception of a telegraphic message with the automatic transaction apparatus (2);

a first storage unit (15) that stores information; and

a first control unit (11) that controls the monitoring apparatus (1), and

the automatic transaction apparatus (2) includes:

a second communication unit (27) that is connected to the network (5) and performs transmission and reception of a telegraphic message with the monitoring apparatus (1);

a second storage unit (28) that stores the acquired cash information; and a second control unit (21) that controls the automatic transaction apparatus, the method including the steps of:

by the second control unit, determining whether or not there is any change in the cash information;

by the second control unit, preparing a first telegraphic message when there is a change in the cash information;

by the second control unit, preparing a second telegraphic message when there is no change in the cash information;

by the second control unit, transmitting the first telegraphic message or the second telegraphic message to the monitoring apparatus (1) via the second communication unit (27), and by the first control unit (11), determining an operation state of the automatic transaction apparatus (2) on a basis of the first telegraphic message or the second telegraphic message received via the first communication unit (12).

[Claim 15] The monitoring method for use in the monitoring system according to claim 14, wherein the first control unit (11) includes a timer that measures time, and

the method further including the step of:

by the first control unit (11), comparing time interval measured from reception of the first telegraphic message or the second telegraphic message up to next reception of the first telegraphic message or the second telegraphic message with a predetermined time, and if the time interval is longer than the predetermined time, determining that the operation state of the automatic transaction apparatus (2) is not normal.