WO2016008148A1 - Procédés et systèmes de création de messages d'auto-réponse - Google Patents

Procédés et systèmes de création de messages d'auto-réponse Download PDF

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Publication number
WO2016008148A1
WO2016008148A1 PCT/CN2014/082476 CN2014082476W WO2016008148A1 WO 2016008148 A1 WO2016008148 A1 WO 2016008148A1 CN 2014082476 W CN2014082476 W CN 2014082476W WO 2016008148 A1 WO2016008148 A1 WO 2016008148A1
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WO
WIPO (PCT)
Prior art keywords
auto
webpage
reply message
reply
content
Prior art date
Application number
PCT/CN2014/082476
Other languages
English (en)
Inventor
Xun NIU
Yanan Zhao
Jihua Huang
Haiyang Wang
Yuhao CHEN
Yan Qi
Jiyan HUANG
Zhaohong MA
Guodong Zhang
Jing Xu
Original Assignee
Tencent Technology (Shenzhen) Company Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tencent Technology (Shenzhen) Company Limited filed Critical Tencent Technology (Shenzhen) Company Limited
Priority to PCT/CN2014/082476 priority Critical patent/WO2016008148A1/fr
Priority to US14/711,601 priority patent/US9794198B2/en
Publication of WO2016008148A1 publication Critical patent/WO2016008148A1/fr
Priority to US15/688,526 priority patent/US10382368B2/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Definitions

  • the disclosed implementations relate generally to the field of internet data communication, and in particular, to methods and systems of creating an automatic reply (auto-reply) message used to respond to a user inquiry on a communication platform of an email message application, a social network application, an instant messaging application and the like.
  • An instant messaging (IM) application is often used to exchange and process information in real time over the Internet.
  • an IM application allows two or more users of different terminals to communicate with each other instantly by exchanging text messages, documents, voice and video clips over an available communication network.
  • Examples of popular IM applications include Michat, YY voice, QQ, WeChat, Baidu Hi, Sina UC, Alitalk, Fetion, WhatsApp, Facebook Messenger, Twitter, and Skype Messenger.
  • some IM applications also provide public platforms, support friend circles, and push messages to their users.
  • a user may add a friend by using a built-in function, WeChat Shake, by searching for a specific number, by searching for a user in the vicinity, or by scanning a two-dimension quick reference (QR) code, and thereby, set up a friend circle among his or her added friends.
  • the user may also subscribe to a public platform managed by a webmaster, and receive information and updates from posted by the webmaster on the public platform.
  • the user may also post information in his or her friend circle or on the public platform.
  • a public platform provided by an IM application allows a user (an individual or a company) who normally registers the public platform under a public account to share textual, video and audio information with a specific group of people.
  • the specific group of people is subscribers of this public platform which is normally managed by a webmaster. These subscribers may send inquiries and requests on the public platforms, and for the sake of efficiency, some IM applications provide a keyword based automatic reply (auto-reply) function to reply to these inquires and requests automatically.
  • auto-reply keyword based automatic reply
  • the user of the public account may specify a specific auto-reply message according to a keyword, and this specific auto-reply message may includes texts, pictures, audios and/or videos associated with the keyword.
  • a keyword of "company profile” is correlated with a company profile website, and according to such a correlation, the auto- reply message associated with the keyword of "company profile” includes a link to the company profile website.
  • the public account will automatically reply to the subscriber a message containing the link to the company profile website.
  • the first method involves online editing using a keyword based auto-reply editor that is embedded in an IM based public platform.
  • the auto- reply editor includes a keyword box, and a message body box in which a user manually fills the specific keyword and the content of the auto-reply message correlated with the specific keyword, respectively.
  • the user has to manually edit the message body, upload certain IM message materials (e.g., pictures, audio or video files), and/or associate the auto-reply message with content items of a webpage.
  • the auto-reply message is composed for the specific keyword, it is stored in association with the corresponding public account by a server that manages the IM messaging application.
  • the second method of generating a keyword based auto-reply message involves importing a data file that is created according to a specific format.
  • This data file includes a keyword and content of the auto-reply message correlated with the keyword, which are manually arranged in the data file according to the specific format.
  • the user also has to manually edit the message body, enter links to certain IM message materials (e.g., pictures, audio or video files), and/or associate the auto-reply message with a webpage.
  • This data file is also stored in association with the corresponding public account by a server that manages the IM messaging application, and may be extracted for generating the auto-reply message automatically in response to a subscriber's inquiry or request containing the specific keyword.
  • each auto-reply message of a public account has to be created in a manual manner, and corresponding manual operations are normally complicated, resulting in low operating efficiency and low accuracy rates.
  • an auto-reply message needs to be changed, (e.g., when the above-mentioned company profile webpage changes)
  • the auto-reply message associated with a specific keyword has to be edited manually to reflect the change.
  • maintenance of the correlation between the keyword and the auto- reply message is complicated, which demands an intensive labor and results in a relatively high labor cost.
  • the application is implemented in a client system that has one or more processors, memory and one or more modules, programs or sets of instructions stored in the memory for performing multiple functions. Instructions for performing these functions may be included in a computer program product configured for execution by one or more processors.
  • One aspect of the application is a method that is implemented on a client system for creating an automatic reply (auto-reply) message.
  • the method includes obtaining content information of a webpage, and the content information of the webpage includes a set of predetermined tags and information concerning a plurality of content items that are configured to be displayed together in the webpage.
  • the method further includes creating a graphical user interface (GUI) for composing the auto-reply message, and generating a preview of the webpage in the GUI for composing the auto-reply message.
  • the webpage preview includes the plurality of content items configured for user selection.
  • the method further includes composing the auto-reply message in accordance with a user selection of a specific content item of the webpage in the webpage preview, wherein the auto-reply message at least includes corresponding information of the specific content item displayed in the webpage.
  • the method further includes associating the auto-reply message with one or more predefined keywords according to one or more auto-reply rules, and sending the auto- reply message and the corresponding predefined keywords to a server system.
  • the server system is configured to store the auto-reply message in an auto-reply database and return the auto-reply message automatically to a subscriber device in response to a subsequent user inquiry including at least one of the predefined keywords from the subscriber device.
  • FIG. 1 Another aspect of the application is a client system that includes one or more processors and memory having at least one program (including instructions) stored thereon, which when executed by the one or more processors cause the processors to perform operations to create an auto-reply message.
  • the at least one program stored on the memory includes instructions for causing the client system to perform the method described above.
  • Another aspect of the invention is a non-transitory computer readable storage medium that stores at least one program configured for execution by at least one processor of a client system.
  • the at least one program includes instructions for causing the client system to perform the method described above.
  • FIG. 1 illustrates an exemplary process for generating an auto-reply message and using the auto-reply message in accordance with some embodiments of the application.
  • FIG. 2A illustrates a flow chart representing a method for creating an auto- reply message on a client system in accordance with some embodiments of the application.
  • FIG. 2B illustrates a flow chart representing a method for generating auto- reply messages in an instant messaging application in accordance with some embodiments of the application.
  • FIG. 3A illustrates an exemplary webpage preview that is displayed on a GUI of a client system in accordance with some embodiments of the application.
  • FIG. 3B illustrates an exemplary auto-reply message editor for composing an auto-reply message in accordance with some embodiments of the application.
  • FIG. 3C illustrates an exemplary preview of an auto-reply message composed by an auto-reply message editor in accordance with some embodiments of the application.
  • FIG. 4A illustrates a block diagram of a client system that creates an auto- reply message in accordance with some embodiments of the application.
  • FIG. 4B illustrates a block diagram of an auto-reply creation module associated with an instant messaging application in accordance with some embodiments of the application.
  • FIG. 4C illustrates a block diagram of another auto-reply creation module associated with an instant messaging application in accordance with some embodiments of the application.
  • FIG. 1 illustrates an exemplary process 10 for generating an auto-reply message and using the auto-reply message in accordance with some embodiments of the application.
  • Process 10 optionally involves a client system 12, a server system 14 and one or more subscriber devices 16.
  • client system 12 loads a graphical user interface (GUI), and allows a webmaster to compose the auto-reply message on the GUI based on a webpage managed by the webmaster.
  • GUI graphical user interface
  • server computer 14 stores the auto-reply message in an auto-reply database.
  • server computer 14 receives a user inquiry (sometimes in a format of a text message) from a subscriber device 16, it identifies the auto-reply message according to the user inquiry, and responds to the user inquiry by sending the identified auto-reply message to the request subscriber device 16.
  • a user inquiry sometimes in a format of a text message
  • the auto-reply message is configured to include some or all content information of the webpage.
  • what content information of the webpage is included in the auto-reply message is determined by the webmaster.
  • the GUI displayed on client system 12 enables the webmaster to manually link the content items of the webpage with the auto-reply message.
  • what content information of the webpage is included in the auto-reply message is determined according to one or more auto-reply rules.
  • each auto-reply rule identifies one or more keywords, and associates each specific keyword with one or more content items of the webpage.
  • the auto-reply message selectively includes some content items in the webpage according to the one or more keywords as specified in the corresponding auto-reply rules. Then, upon receiving a user inquiry (e.g., a text message) containing a specific keyword, server computer 14 identifies a corresponding auto-reply message according to the specific keyword, and sends this auto-reply message to subscriber device 16 that has made the user inquiry.
  • a user inquiry e.g., a text message
  • subscriber device 16 is configured to enable the subsequent user inquiry and receive the auto-reply message on a communication platform selected from an email message application, a social network application, an instant messaging application and the like.
  • a user of subscriber device 16 is a subscriber to a public account in a WeChat application. Therefore, the user of subscriber device 16 relies on a WeChat interface made available on subscriber device 16 to enter the user inquiry and receive the auto-reply message returned by server system 14.
  • the public account provides information concerning a product or service to a large number of subscribers on the WeChat platform.
  • a convenient way to respond to inquiries made by the large number of subscribers is to create an auto-reply database that includes some auto-reply messages in anticipation of the subscribers' potential inquiries.
  • the WeChat platform is applied to support this public account, the subscribers' inquiries are communicated on this platform, and the auto-reply messages in the auto-reply database are also formatted according to the requirements of the WeChat application. Accordingly, client system 12 has to take into consideration the WeChat' s format requirements, when it composes the auto-reply message on its GUI display.
  • GUI display that is relied on to create the auto-reply messages on client system 12 is embedded in a communication application (e.g., WeChat).
  • a communication application e.g., WeChat
  • GUI display of client system 12 is developed as an independent application, and may create auto-reply messages that are compatible with different communication platforms.
  • FIG. 2A illustrates a flow chart representing a method 20A for creating an auto-reply message on client system 12 in accordance with some embodiments of the application.
  • Method 20A is, optionally, governed by instructions that are stored in a non- transitory computer readable storage medium and that are executed by one or more processors of a client system (e.g., client system 12).
  • Each of the operations shown in FIG. 2A may correspond to instructions stored in a computer memory or non-transitory computer readable storage medium.
  • the computer readable storage medium may include a magnetic or optical disk storage device, solid state storage devices such as Flash memory, or other nonvolatile memory device or devices.
  • the instructions stored on the computer readable storage medium may include one or more of: source code, assembly language code, object code, or other instruction format that is interpreted by one or more processors.
  • Client system 12 obtains (21) content information of a webpage, and the content information of the webpage includes a set of predetermined tags and information concerning a plurality of content items that are configured to be displayed together in the webpage.
  • client system 12 uses a webpage link to access the webpage, and downloads the content information of the webpage from a web server that sponsors the webpage. Therefore, in some embodiments, the content information of the webpage includes HTML source codes of the webpage, and the HTML source codes further include HTML tags and links to the plurality of content items.
  • the plurality of content items include at least textual content and pictures.
  • the plurality of content items includes video clips and/or audio clips.
  • the content items of the webpage include a title and a uniform resource locator (URL) address of the webpage.
  • URL uniform resource locator
  • Client system 12 creates (22) a graphical user interface (GUI) for composing the auto-reply message based on the content information of the webpage. Specifically, a preview of the webpage is generated (23) and loaded in the GUI for composing the auto-reply message, and the webpage preview includes the plurality of content items of the webpage that are configured for user selection.
  • GUI graphical user interface
  • client system 12 identifies content types for the content items of the webpage, and automatically populates different sections of the auto-reply message with the content items of the webpage in accordance with the corresponding content types of the content items of the webpage.
  • the content types for the content items of the webpage are identified based on a plurality of tags that are included in corresponding source codes of the webpage.
  • client system 12 receives an auto-reply editing request in the GUI display to edit the auto-reply message, and automatically populates different sections of the auto-reply message with the content items of the webpage based on the auto-reply editing request.
  • the auto-reply message is composed (24) in accordance with a user selection of a specific content item of the webpage in the webpage preview, wherein the auto-reply message at least includes corresponding information of the specific content item displayed in the webpage.
  • client system 12 receives a content request command for adding a section (also called as "an entry") to the auto-reply message based on the content items of the webpage, and fills the added section of the auto-reply message with the specific content item in accordance with the user selection of the specific content item.
  • client system 12 associates (25) the auto-reply message with one or more predefined keywords according to one or more auto-reply rules, and sends (26) the auto-reply message and the corresponding predefined keywords to a server system 14.
  • the server system is configured to store the auto-reply message in an auto- reply database, and return the auto-reply message automatically to a subscriber device 16 in response to a subsequent user inquiry including at least one of the predefined keywords from the subscriber device.
  • server system 14 is configured to respond to the subsequent user inquiry including the at least one of the predefined keywords by sending the auto-reply message that includes the corresponding information of the specific content item to subscriber device 16 and causing subscriber device 16 to display the specific content item on its display according to the information of the specific content item.
  • subscriber device 16 is configured to enable the subsequent user inquiry and receive the auto-reply message on a communication platform selected from an email message application, a social network application, an instant messaging application and the like. Therefore, in some implementations, after composing the auto-reply message, client system 12 generates a preview of the auto-reply message according to a format of the communication platform.
  • client system 12 determines an auto-reply criterion for each auto-reply message based on personal information of a corresponding user account on subscriber device 16.
  • Server system 14 returns the auto-reply message in response to a subsequent user inquiry, only when the personal information provided by subscriber device 16 satisfies the auto-reply criterion.
  • the personal information of the corresponding user account includes geographical location information of subscriber device 16, and the geographical location information is measured by subscriber device 16 and communicated to server system 14 in the subsequent user inquiry.
  • the auto-reply message is returned in response to a subsequent user inquiry when subscriber device 16 is determined to be located in a specific region based on the geographical location information.
  • server system 14 is configured to respond to the subsequent user inquiry from subscriber device 16 by retrieving the auto-reply message in the auto-reply database, and further composing the auto-reply message according to personal information of a corresponding user account on subscriber device 16, before it returns the auto-reply message to the subscriber device.
  • the personal information of the corresponding user account includes geographical location information of subscriber device 16.
  • the auto-reply message is automatically edited according to the geographical location information prior to being returned to subscriber device 16.
  • the personal information of the corresponding user account includes shopping activities and/or behavior patterns of a user.
  • server computer 14 is configured to determine whether to send an auto-reply message or further edit an auto-reply message according to the shopping activities and/or behavior patterns of the user. As such, server computer 14 provides customized content information that is better targeted at this specific user.
  • client system 12 also receives manual input from an input device of client system 12, such that the auto-reply message may be manually composed by a webmaster.
  • the webmaster may add, edit or delete some textual information (e.g., a letter) of the auto-reply information.
  • the auto-reply message is optionally generated by automatic content populating from the webpage, the webmaster' s selection of the content items displayed in the webpage, and/or the webmaster's manual editing on the GUI display of client system 12.
  • FIG. 2B illustrates a flow chart representing a method 20B for generating auto-reply messages in an instant messaging (IM) application in accordance with some embodiments of the application.
  • IM instant messaging
  • Method 20B is, optionally, governed by instructions that are stored in a non-transitory computer readable storage medium and that are executed by one or more processors of a client system (e.g., client system 12). Each of the operations shown in FIG. 2B may correspond to instructions stored in a computer memory or non-transitory computer readable storage medium.
  • the computer readable storage medium may include a magnetic or optical disk storage device, solid state storage devices such as Flash memory, or other non- volatile memory device or devices.
  • the instructions stored on the computer readable storage medium may include one or more of: source code, assembly language code, object code, or other instruction format that is interpreted by one or more processors. Some operations in method 20B may be combined and/or the order of some operations may be changed.
  • Method 20B is associated with GUI displays (e.g., FIGS. 3A-3C) that enable a user to interact with a client system 12 and compose the auto-reply messages in the instant messaging application loaded on the GUI display.
  • FIG. 3A illustrates an exemplary webpage preview 30A that is displayed on a GUI of a client system 12 in accordance with some embodiments of the application.
  • FIG. 3B illustrates an exemplary auto-reply message editor 30B for composing an auto-reply message in accordance with some embodiments of the application.
  • FIG. 3C illustrates an exemplary preview 30C of an auto-reply message composed by an auto-reply message editor in accordance with some embodiments of the application.
  • auto-reply creation method 20B includes acquiring a target webpage address.
  • the target webpage address may be provided by a user of a public account of the IM application, and this user is sometimes called a webmaster who manages this public account.
  • a loading interface of the target webpage address such as the GUI 30A in FIG. 3A may be provided, and the user of the public account may input the target webpage address into an input field 201 of the interface from which the target webpage address is acquired according to the present application.
  • auto-reply creation method 20B further includes loading the target webpage content, and identifying and marking content types of the material (e.g., content items) in the target webpage.
  • the material or content items of a target webpage includes pictures, textual information, video clips, audio clips and the like.
  • the target webpage content is loaded into a dotted area 200.
  • the existing web browser technology may be adopted to load the target webpage content, and detailed description is thereof omitted here.
  • content items of the target webpage such as a title
  • the content types of the material are identified and marked by: analyzing the webpage content automatically, identifying corresponding material from the target webpage content according to a content type tag of a source code of the target webpage or a customized material tag made in a webpage source code, and conducting type-marking on the material identified according to the tag type.
  • the webpage title is identified through a Title tag and marked as a title type.
  • the webpage address is obtained through a URL tag and marked as an address type.
  • the pictures are identified according to a " ⁇ img>" tag and marked as a picture type.
  • the text is identified through a " ⁇ article>" tag provided by corresponding HTML5 codes and marked as a text type.
  • the phone number is identified through a " ⁇ div
  • class 'widget-call'>" tag customized in the corresponding webpage source codes and marked as a telephone call type.
  • auto-reply creation method 20B further includes receiving from the user a select instruction for material in the target webpage, adding a corresponding entry of the content type to the auto-reply message editor according to the type mark of the material selected by the user, and adding the content of the material selected by the user to the corresponding entry of the content type added to the auto-reply message editor.
  • user selection is required.
  • the user needs to click on material that he or she wishes to add into the auto-reply message in the dotted area 200 of the GUI as shown in FIG. 3A.
  • the clicked material is added into the corresponding entry of the content type of the auto-reply message editor shown in FIG. 3B.
  • Such a selection operation is relatively simple and effective for creating the auto-reply message.
  • the user clicks the picture 203 in FIG. 3A when the user clicks the picture 203 in FIG. 3A, the user click is captured using a JavaScript based technology in the front end, and accordingly, a select instruction is generated for selecting the clicked picture 203.
  • the material is determined to be a picture according to the type mark of the material selected by the user, and an entry space 207 is created on the auto-reply message editor of FIG. 3B. A link to the selected picture is then added to the created entry space 207 on this auto-reply message editor of FIG. 3B automatically.
  • Another entry space 208 is added to the auto-reply message editor of FIG. 3B according to the type mark (i.e., the text type) of the selected material. The clicked text is then added to the newly added entry space 208 automatically.
  • content types of the material associated with an entry or section of the auto-reply message are predetermined.
  • material content of a specified type (i.e., added by default) in the target webpage can be added to
  • the material content of a specified type are predetermined to be the webpage title and the webpage address.
  • the specified type may also be set as the text type and the webpage address, etc.
  • the auto-reply message editor 205 may at least include content type entries of the specified types, such as a title entry 206 and a jump link entry 209.
  • content type entries of the specified types such as a title entry 206 and a jump link entry 209.
  • the content of the title 202 shown in FIG. 3A is added to the title entry 206 of FIG. 3B automatically, and the target webpage address in the input field 201 shown in FIG. 3A is added to the jump link entry 209 of FIG. 3B automatically.
  • auto-reply creation method 20B further includes generating an auto-reply message according to the content of entries in the auto-reply message editor.
  • an auto-reply message including the title 206, the picture 207, the text content 208 and the jump link 209 can be generated according to the content of entries in the auto-reply message editor as shown in FIG. 3B.
  • an auto-reply message including the title 206, the picture 207, the text content 208 and the jump link 209 can be generated according to the content of entries in the auto-reply message editor as shown in FIG. 3B.
  • the present application may further includes generating a preview interface of the auto-reply message according to the content of entries of the auto-reply message editor in real time, wherein the preview display of the current content of entries of the auto-reply message editor is presented in a display format of an IM client.
  • the preview interface will change in real time
  • An preview interface 210 of an auto-reply message generated according to the content of entries of the auto-reply message editor shown in FIG. 3B is shown in the preview interface of FIG. 3C, wherein the process includes generating a corresponding title 211 according to the content of the title entry 206, acquiring a corresponding picture 212 according to the address shown in the picture type entry 207 and displaying the picture , generating text 213 according to the content of the text type entry 208, and generating a jump link 214 according to the content of the jump link entry 209. If the user considers that the content of the auto-reply message is correct by viewing the preview interface 210 of the auto-reply message, then the user may click a save button 215 to save the content of the auto-reply message.
  • the present application may further include: receiving an edit instruction from the user to the auto-reply message editor and editing the content of an entry in the auto- reply message editor according to the editing instruction. For example, if the user clicks the text type entry 208 in the auto-reply message editor of FIG. 3B, a process for editing on the content of the text type entry may be triggered, and then the user may modify the text content. While the user edits and modifying the content of the text type entry, the content of text 213 of the preview display in the preview interface of FIG. 3C may also change in real time and synchronously.
  • an instruction of adding an entry of a content type may be received from the user to add a corresponding entry of the content type to the auto-reply message editor according to the instruction; and receive an instruction of editing in the entry of the content type from the user to edit the content of the entry of the content type according to the edit instruction.
  • the user may click a "adding an entry" button 216 to issue an instruction of adding an entry of a content type, and then an entry of the content type will be added to the auto-reply message editor.
  • the specific type of the content type entry may be selected and set by the user, and the content of the entry of the content type may be edited by the user.
  • the preview interface 210 may take a preview display of the auto- reply message including the newly the added entry of the content type in real time.
  • an instruction of adding new target webpage content may also be received from the user, and then the steps of the above embodiment including step 101 to 104 is repeated with respect to the new target webpage address.
  • a new loading interface which is similar to the loading interface shown in FIG. 3A appears, and the user of the public account may input a target webpage address to the input field 201 of the new loading interface.
  • the target webpage address from the address input field is acquired, the new target webpage content is loaded into the loading interface to identify the material in the new target webpage, an instruction of selecting the material of the target webpage is received from the user, a corresponding entry of the content type is added to the auto-reply message editor shown in FIG. 3B and the content of the material selected by the user is added to the added corresponding entry of the content type of the auto-reply message editor.
  • the material contents of a plurality of target web pages may be added to an auto-reply message
  • a keyword correlated to the auto-reply message is identified by the public account and received by server computer 14.
  • server computer 14 stores the keyword, the auto-reply message and their correlation are stored together in an auto-reply database.
  • the public platform system identifies a keyword in the message automatically, retrieves from the auto-reply database the auto-reply message correlated with the keyword, and sends the auto-reply message to the user who sends the message, thereby realizing a keyword based auto-reply function for the public account in the IM application.
  • FIG. 4A illustrates a block diagram of a client system that creates an auto- reply message in accordance with some embodiments of the application.
  • client system 12 at least includes one or more processors 410 (e.g., central processing units) and a memory 420 for storing data, programs and instructions for execution by one or more processors 410.
  • client system 12 further includes one or more communication interfaces 430, an input/output (I/O) interface 440, and one or more communication buses 450 that interconnect these components.
  • processors 410 e.g., central processing units
  • memory 420 for storing data, programs and instructions for execution by one or more processors 410.
  • client system 12 further includes one or more communication interfaces 430, an input/output (I/O) interface 440, and one or more communication buses 450 that interconnect these components.
  • I/O input/output
  • I/O interface 440 includes an input unit 442 and a display unit 444.
  • input unit 442 include a keyboard, a mouse, a touch pad, a game controller, a function key, a trackball, a joystick, a microphone, a camera and the like.
  • display unit 444 displays information that is inputted by the user or provided to the user for review. Examples of display unit 444 include, but are not limited to, a liquid crystal display (LCD) and an organic light-emitting diode (OLED) display.
  • LCD liquid crystal display
  • OLED organic light-emitting diode
  • input unit 442 and display unit 444 are integrated on a touch- sensitive display that displays a graphical user interface (GUI).
  • GUI graphical user interface
  • communication buses 530 include circuitry (sometimes called a chipset) that interconnects and controls communications between system components.
  • communication interfaces 430 further include a receiver 432 and a transmitter 434.
  • memory 420 includes high-speed random access memory, such as DRAM, SRAM, DDR RAM or other random access solid state memory devices; and optionally includes non-volatile memory, such as one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, or other non-volatile solid state storage devices.
  • memory 420 includes one or more storage devices remotely located from the one or more processors 410.
  • memory 420, or alternatively the non-volatile memory device(s) within memory 420 includes a non-transitory computer readable storage medium.
  • memory 420 or alternatively the non-transitory computer readable storage medium of memory 420 stores the following programs, modules and data structures, instructions, or a subset thereof:
  • I/O interface module 402 that includes procedures for handling various basic input and output functions through one or more input and output devices, wherein I/O interface module 402 further includes an interface display module that controls displaying of a graphical user interface;
  • Communication module 403 that is used for connecting client system 12 to other
  • computational devices e.g., servers and subscriber devices
  • network communication interfaces 450 wireless or wireless
  • communication networks such as the Internet, other wide area networks, local area networks, metropolitan area networks, and so on;
  • Auto-reply creation module 300 that creates auto-reply messages for use by server system 104.
  • auto-reply creation module 300 at least includes an auto-reply GUI module 310 that creates the GUI for composing auto-reply messages.
  • auto-reply creation module 300 further includes some of modules 301-306 as shown below in FIGS. 4B and 4C. More details on auto- reply creation module 300 are also explained above with reference to FIGS. 1, 2A-2B and 3A-3C.
  • server system 14 and subscriber device 16 include their respective one or more processors 410, memory 420, communication interfaces 430, and I/O interface 440.
  • Respective memory 420 includes operating system 401, I/O interface module 402, and communication module 403.
  • subscriber device 16 further includes at least one communication platform module (e.g., instant messaging module 404 or a social network module).
  • This communication platform module provides a communication platform for its users to interact with each other.
  • the communication platform supports a public group which individual private users may subscribe to, and a business user may establish such a public group to provide information relevant to its products or services to its subscribers.
  • the auto-reply messages created by auto-reply creation module 300 of client system 12 are required to have a format compatible with the corresponding communication platform on subscriber device 16.
  • the GUI for composing the auto- reply message is embedded in a communication platform installed on client system 102.
  • the GUI for composing the auto-reply message is enabled by an application independent of the communication platform.
  • FIG. 4B illustrates a block diagram of an auto-reply creation module 300 associated with an instant messaging application in accordance with some embodiments of the application.
  • Auto-reply creation module 300 further includes the following modules:
  • a webpage material identification module 302 for loading target webpage content, for example as shown in FIG. 3A, and identifying and marking types of the material of the target webpage, wherein the webpage material identification module 302 is specifically used to load the target webpage content, identify corresponding material from the target webpage content according to a content type tag of a source code of the target webpage or a customized material tag made in a webpage source code, and conduct type-marking on the material identified according to the tag type;
  • an editor module 303 for receiving an instruction of selecting the material in the target webpage from the user, adding corresponding entry spaces (e.g., spaces 206-209 on the GUI 30B) to an auto-reply message editor according to the type mark of the material selected by the user, and adding the content of the material selected by the user to the corresponding entry spaces, as shown in FIG. 3B; and
  • a message generation module 304 for generating an auto-reply message according to the content of entries of the auto-reply message editor.
  • the editor module 303 is further used to add material content of a specified type in the target webpage to corresponding content type entries of the auto-reply message editor automatically.
  • the specified type of material content may be the webpage title and the webpage address.
  • the editor module 303 is further used to receive an editing instruction to the auto-reply message editor from the user and edit the content of an entry in the auto-reply message editor according to the editing instruction, as shown in FIG. 3B.
  • FIG. 4C illustrates a block diagram of another auto-reply creation module 300 associated with an instant messaging application in accordance with some embodiments of the application.
  • Auto-reply creation module 300 further includes a preview module 305 for generating a preview interface of the auto-reply message according to the content of entries of the auto-reply message editor in real time, as shown in FIG. 3C, wherein the preview display of the current content of entries of the auto-reply message editor is presented in the display format of the IM client.
  • the apparatus of the present application may further include an entry adding module for receiving an instruction of adding an entry of a content type from the user, such as clicking the button 216 shown in FIG. 3C, and adding a corresponding entry of the content type to the auto-reply message editor.
  • the editor module 303 is further used to receive an instruction of editing the added entry of the content type from the user and edit the content of the entry of the content type according to the editing instruction.
  • the apparatus of the present application may further include a webpage content adding module for receiving an instruction of adding new target webpage content from the user, such as clicking the button 217 shown in FIG. 3C, triggering the editor module to receive an instruction of selecting the material of the new target webpage from the user with respect to the new target webpage address, adding a corresponding entry of the content type to the editor according to the type mark of the material selected by the user and adding the content of the material selected by the user to the corresponding entry of the content type added to the editor.
  • a webpage content adding module for receiving an instruction of adding new target webpage content from the user, such as clicking the button 217 shown in FIG. 3C, triggering the editor module to receive an instruction of selecting the material of the new target webpage from the user with respect to the new target webpage address, adding a corresponding entry of the content type to the editor according to the type mark of the material selected by the user and adding the content of the material selected by the user to the corresponding entry of the content type added to the editor.
  • auto-reply creation module 300 further includes a correlation module 306 for identifying keywords correlated with the auto-reply message and storing the keywords, the auto-reply message and the correlation between the keyword and its auto-reply message.
  • first, second, etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another.
  • first ranking criteria could be termed second ranking criteria, and, similarly, second ranking criteria could be termed first ranking criteria, without departing from the scope of the present invention.
  • First ranking criteria and second ranking criteria are both ranking criteria, but they are not the same ranking criteria.
  • stages that are not order dependent may be reordered and other stages may be combined or broken out. While some reordering or other groupings are specifically mentioned, others will be obvious to those of ordinary skill in the art and so do not present an exhaustive list of alternatives. Moreover, it should be recognized that the stages could be implemented in hardware, firmware, software or any combination thereof.

Abstract

La présente invention concerne un procédé mis en œuvre sur un système client pour créer un message de réponse automatique (auto-réponse). Le système client obtient des informations de contenu d'une page Web comprenant des informations concernant une pluralité d'éléments de contenu. Une interface utilisateur graphique est affichée et comprend une prévisualisation de la page Web comprenant la pluralité d'éléments de contenu de la page Web. Ensuite, le message d'auto-réponse est composé conformément à une sélection utilisateur d'un élément de contenu spécifique de la page Web dans la prévisualisation de page Web, et comprend au moins des informations correspondantes de l'élément de contenu sélectionné. Le message d'auto-réponse est en outre associé à au moins un mot-clé prédéfini selon au moins une règle d'auto-réponse, et envoyé avec ledit mot-clé prédéfini à un système serveur. Le système de serveur est configuré pour retourner le message d'auto-réponse automatiquement à un dispositif d'abonné en réponse à une demande d'utilisateur comprenant au moins l'un des mots-clés prédéfinis.
PCT/CN2014/082476 2013-07-19 2014-07-18 Procédés et systèmes de création de messages d'auto-réponse WO2016008148A1 (fr)

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PCT/CN2014/082476 WO2016008148A1 (fr) 2014-07-18 2014-07-18 Procédés et systèmes de création de messages d'auto-réponse
US14/711,601 US9794198B2 (en) 2013-07-19 2015-05-13 Methods and systems for creating auto-reply messages
US15/688,526 US10382368B2 (en) 2013-07-19 2017-08-28 Methods and systems for creating auto-reply messages

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PCT/CN2014/082476 WO2016008148A1 (fr) 2014-07-18 2014-07-18 Procédés et systèmes de création de messages d'auto-réponse

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