WO2015154591A1 - 一种获取移动终端售后故障信息的方法及装置 - Google Patents
一种获取移动终端售后故障信息的方法及装置 Download PDFInfo
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- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
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- the present invention relates to a mobile terminal after-sales processing technology, and more particularly to a method and apparatus for obtaining post-sale fault information of a mobile terminal.
- the after-sales agent collects the feedback of the user, and then feeds the fault information fed back by the user to the rear quality research and development department through mail, telephone, etc. for processing.
- the process of obtaining the after-sales fault information of the mobile terminal there are problems such as inaccurate, incomplete, and non-standard feedback information. It is often necessary to perform detailed communication processing after multiple times to truly determine the true fault information of the user feedback fault. In this way, the handling of after-sales faults is not timely, thereby reducing user satisfaction and affecting the subsequent market and branding of the mobile terminal company.
- the embodiment of the invention provides a method and a device for acquiring after-sales fault information of a mobile terminal, so as to solve the problem of how to obtain the fault information of the mobile terminal after standardization, timely and accurate, and improve the accuracy and efficiency of the after-sale fault information processing, thereby improving user satisfaction.
- Technical problem .
- the embodiment of the present invention provides a method for acquiring the after-sales fault information of the mobile terminal, including: setting a fault information entry policy, and collecting the after-sale fault information of the mobile terminal according to the policy;
- the collected after-sales mobile terminal after-sale fault information is transmitted to the data center in real time.
- the method further includes: authenticating a user who provides the mobile terminal after-sales fault information, before collecting the mobile terminal after-sales fault information according to the policy.
- the authenticating comprises: prompting to input a username and a password, and if the username and the password are both correct, the authenticating is passed, and the step of collecting the aftermarket fault information of the mobile terminal is continued;
- the fault information entry strategy includes: input: international mobile device identifier IMEI information, country information, fault type, and fault detailed description information.
- the transmitting the collected after-sales mobile terminal after-sale fault information to the data center in real time includes:
- the collected mobile terminal after-sales fault information is sent to the data center in the form of an attachment by using a multimedia message method.
- the method further includes: after the collected after-sales mobile terminal sales fault information is transmitted to the data center in real time, and sending the prompt information sent to the data center for success.
- the embodiment of the present invention further discloses an apparatus for acquiring after-sale fault information of a mobile terminal, including an acquiring module and a transmitting module, where
- the transmitting module is configured to transmit the collected after-sales mobile terminal fault information to the data center in real time.
- the device further includes an authentication module, configured to authenticate the user that provides the after-sales fault information of the mobile terminal, and notify the acquiring module to collect the after-sale fault information of the mobile terminal when the authentication is passed;
- an authentication module configured to authenticate the user that provides the after-sales fault information of the mobile terminal, and notify the acquiring module to collect the after-sale fault information of the mobile terminal when the authentication is passed;
- the obtaining module is prevented from collecting the mobile terminal after-sales fault information when the authentication fails and the number of authentication times exceeds a preset number of times threshold.
- the device further includes a prompting module, configured to send, to the data center, prompt information for successfully transmitting or failing to transmit the mobile terminal after-sale fault information.
- a prompting module configured to send, to the data center, prompt information for successfully transmitting or failing to transmit the mobile terminal after-sale fault information.
- the transmitting module is configured to use a WEB mode to log in to the data center, and The collected mobile terminal after-sales fault information is sent to the data center; if the network is unreachable, the collected mobile terminal after-sales fault information is sent to the data center in the form of an attachment by using a multimedia message.
- an embodiment of the present invention further discloses a computer program, including program instructions, that when the program instruction is executed by a device that acquires aftermarket fault information of a mobile terminal, enables the device to perform the above method.
- an embodiment of the present invention further discloses a carrier carrying the computer program.
- the embodiment of the present invention provides a standardized and comprehensive fault entry format for the after-sales agent through the fault information entry strategy, and ensures that the after-sale fault information of the mobile terminal is obtained in a standardized and accurate manner, and the WEB is adopted in the embodiment of the present invention.
- the collected mobile terminal after-sales fault information is transmitted to the rear data center in a timely manner, which greatly improves the feedback speed of the mobile terminal after-sales fault information, improves the accuracy and efficiency of the after-sales fault information processing, thereby improving User satisfaction.
- FIG. 1 is a flowchart of a method for obtaining post-sale fault information of a mobile terminal according to an embodiment of the present invention
- FIG. 2 is a schematic structural diagram of an apparatus for acquiring post-sale fault information of a mobile terminal according to an embodiment of the present invention.
- FIG. 1 is a flowchart of a method for obtaining after-sales fault information of a mobile terminal according to an embodiment of the present invention. As shown in FIG. 1 , the method includes the following steps:
- Step 100 Set a fault information entry policy, and collect mobile terminal after-sale fault information according to the policy.
- the fault information entry strategy in this step includes entering the following information:
- IMEI International Mobile Equipment Identity
- the IMEI is stored in the mobile phone. Different mobile phone manufacturers provide an engineering command. The test development and after-sales personnel can use the engineering command directly from the mobile phone. The reading, for example, can be read by directly inputting the command on the mobile phone interface. How to obtain the IMEI information is a well-known technology of the present invention, and is not intended to limit the scope of the present invention, and details are not described herein again.
- National information optionally, this option can be provided, and the current national and operator information that has been recorded is given in the option.
- the current state and operator information is displayed in the following pull menu manner, so that the mobile terminal has an after-sales fault. Information entry personnel can choose directly from the drop-down menu, which also ensures the accuracy of the information.
- Types of faults such as software faults, or hardware faults, or structural faults, or performance faults, are just examples, and new fault types can be added to choose.
- this option can be provided and all optional fault types are given in the options; optionally, the optional pull-down menus show all of the selectable fault types.
- the method further includes: providing after-sales service to the mobile terminal.
- the user of the fault information performs authentication. For example, the user name and password are prompted to be entered. If the user name and password are correct, that is, the authentication is passed, then step 100 is continued; if the user name and/or password are incorrect, the authentication fails, and the number of authentication times exceeds a preset threshold. The method described in this embodiment is ended.
- Step 101 The collected after-sales mobile terminal after-sale fault information is transmitted to the data center in real time.
- the WEB method is first used, and the login data center logs in through the interface address. And then sending the collected mobile terminal after-sales fault information to the data center;
- the collected mobile terminal after-sale fault information is sent to the data center in the form of an attachment by using a multimedia message.
- the step further includes: prompting the prompt information sent to the data center for success, that is, giving the prompt information of the successful sending or the sending failure, so that the after-sales agent determines whether the collected mobile terminal after-sale fault information is successfully transmitted to the data center.
- the method of the embodiment of the present invention provides a standardized and comprehensive fault entry format for the after-sales agent through the fault information entry strategy, and ensures that the after-sale fault information of the mobile terminal is obtained in a standardized and accurate manner, and the WEB or MMS method is adopted in the embodiment of the present invention.
- the collected after-sales fault information of the mobile terminal is transmitted to the rear data center in a timely manner, which greatly improves the feedback speed of the mobile terminal after-sales fault information, improves the accuracy and efficiency of the after-sale fault information processing, and thereby improves user satisfaction.
- FIG. 2 is a schematic structural diagram of a device for acquiring after-sale fault information of a mobile terminal according to an embodiment of the present invention, as shown in FIG. 2, including an acquiring module and a transmitting module, where
- the fault information entry strategy includes entering the following information:
- the International Mobile Equipment Identity (IMEI) information can be read directly from the mobile terminal.
- the IMEI is stored in the mobile phone.
- Different mobile phone manufacturers provide an engineering command.
- the test development and after-sales personnel can use the engineering command to read directly from the mobile phone. For example, if the command is directly input on the mobile phone interface, the information can be read.
- How to obtain the IMEI information is a well-known technology of the present invention, and is not intended to limit the scope of the present invention, and details are not described herein again.
- National information optionally, this option can be provided, and the current national and operator information that has been recorded is given in the option.
- the current state and operator information is displayed in the following pull menu manner, so that the mobile terminal has an after-sales fault. Information entry personnel can choose directly from the drop-down menu, which also ensures The accuracy of the information.
- Types of faults such as software faults, or hardware faults, or structural faults, or performance faults, are just examples, and new fault types can be added to choose.
- this option can be provided and all optional fault types are given in the options; optionally, the optional pull-down menus show all of the selectable fault types.
- the transmitting module is configured to transmit the collected after-sales mobile terminal fault information to the data center in real time.
- the device for obtaining the after-sales fault information of the mobile terminal of the embodiment of the present invention further includes an authentication module, configured to authenticate the user who provides the after-sales fault information of the mobile terminal, and notify the obtaining module to collect the after-sale fault information of the mobile terminal when the authentication is passed; When the authentication fails and the number of authentication times exceeds a preset threshold, the acquisition module is prevented from collecting the mobile terminal after-sale fault information.
- the transmitting module is configured to adopt the WEB mode, log in to the data center, and then send the collected mobile terminal after-sales fault information to the data center; if the network is unreachable, optionally, the collected mobile terminal is sold after the failure. Information is sent as an attachment to the rear data center.
- the device for obtaining the after-sales fault information of the mobile terminal in the embodiment of the present invention further includes a prompting module, configured to prompt the data center to transmit the prompt information of the successful sending or failing of the mobile terminal after-sale fault information.
- each module/unit in the foregoing embodiment may be It can be implemented in the form of hardware or in the form of software function modules. The invention is not limited to any specific form of combination of hardware and software.
- the above technical solution provides a standardized and comprehensive fault entry format for the after-sales agent through the fault information entry strategy, and ensures the standardized and accurate acquisition of the after-sale fault information of the mobile terminal, and is collected by the WEB or MMS in the embodiment of the present invention.
- the after-sales fault information of the mobile terminal is transmitted to the rear data center in time, which greatly improves the feedback speed of the mobile terminal after-sales fault information, improves the accuracy and efficiency of the after-sales fault information processing, thereby improving user satisfaction.
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Abstract
一种获取移动终端售后故障信息的方法及装置，包括设置故障信息录入策略，并按照所述策略收集移动终端售后故障信息；将收集到的售后移动终端售后故障信息实时传送给数据中心。上述技术方案通过故障信息录入策略，为售后代理提供了一个规范全面的故障录入格式，确保了规范、准确地获取移动终端售后故障信息，而且上述技术方案中通过WEB或彩信方式，将收集到的移动终端售后故障信息第一时间及时地传送给了后方数据中心，大大提升了移动终端售后故障信息反馈速度，提升了售后故障信息处理的准确度和效率，从而提高了用户满意度。
Description
本发明涉及移动终端售后处理技术，尤指一种获取移动终端售后故障信息的方法及装置。
目前，随着移动终端，如手机终端设备，发货量的增大，用户反馈的售后故障也越来越多。一般，对于移动终端售后故障信息的处理是：售后代理收集用户的反馈，再将用户反馈的故障信息通过邮件、电话等方式反馈到后方质量研发等部门进行处理。在获取移动终端售后故障信息的过程中，存在反馈信息不准确、不全面、不规范等问题，往往需要再经过多次的详细交流处理后才能真正确定用户反馈故障的真实故障信息。这样，导致了对售后故障的处理不及时，从而降低了用户满意度，影响了移动终端公司后续的市场和品牌度。
发明内容
本发明实施例提供一种获取移动终端售后故障信息的方法及装置，以解决如何实现能够规范、及时准确获得移动终端售后故障信息，提升售后故障信息处理的准确度和效率，从而提高用户满意度的技术问题。
为了解决上述技术问题，本发明实施例提供了一种获取移动终端售后故障信息的方法，包括：设置故障信息录入策略，按照所述策略收集移动终端售后故障信息；
将收集到的售后移动终端售后故障信息实时传送给数据中心。
可选地，该方法还包括：在按照所述策略收集移动终端售后故障信息之前，对提供所述移动终端售后故障信息的用户进行鉴权。
可选地，所述鉴权包括：提示输入用户名和密码，如果用户名和密码均正确，则所述鉴权通过，继续执行所述收集移动终端售后故障信息的步骤；
如果用户名和/或密码不正确，则所述鉴权未通过，且鉴权次数超过预先设置的次数阈值时，结束所述方法的流程。
可选地，故障信息录入策略包括录入：国际移动设备识别码IMEI信息、国家信息、故障类型，以及故障详细描述信息。
可选地，所述将收集到的售后移动终端售后故障信息实时传送给数据中心包括：
采用WEB方式，登陆数据中心，将所述收集到的移动终端售后故障信息发送给数据中心；
如果网络不通，采用彩信方式，将所述收集到的移动终端售后故障信息以附件形式发送到数据中心。
可选地，该方法还包括：将收集到的售后移动终端售后故障信息实时传送给数据中心后，发送所述发送给数据中心是否成功的提示信息。
为解决上述技术问题，本发明实施例还公开了一种获取移动终端售后故障信息的装置，包括获取模块和传送模块，其中，
获取模块，设置为设置故障信息录入策略，并按照所述策略收集移动终端售后故障信息；
传送模块，设置为将收集到的售后移动终端售后故障信息实时传送给数据中心。
可选地，该装置还包括鉴权模块，设置为对提供移动终端售后故障信息的用户进行鉴权，在鉴权通过时，通知所述获取模块收集移动终端售后故障信息；
在鉴权未通过且鉴权次数超过预先设置的次数阈值时，阻止所述获取模块收集移动终端售后故障信息。
可选地，该装置还包括提示模块，设置为发送向所述数据中心传送移动终端售后故障信息的发送成功或发送失败的提示信息。
可选地，所述传送模块，是设置为采用WEB方式，登陆数据中心，将
所述收集到的移动终端售后故障信息发送给数据中心；如果网络不通，采用彩信方式，将所述收集到的移动终端售后故障信息以附件形式发送到数据中心。
为解决上述技术问题，本发明实施例还公开了一种计算机程序，包括程序指令，当所述程序指令被获取移动终端售后故障信息的装置执行时，使得所述装置能够执行上述的方法。
为解决上述技术问题，本发明实施例还公开了一种载有所述计算机程序的载体。
与相关技术相比，本发明实施例通过故障信息录入策略，为售后代理提供了一个规范全面的故障录入格式，确保了规范、准确地获取移动终端售后故障信息，而且本发明实施例中通过WEB或彩信方式，将收集到的移动终端售后故障信息第一时间及时地传送给了后方数据中心，大大提升了移动终端售后故障信息反馈速度，提升了售后故障信息处理的准确度和效率，从而提高了用户满意度。
附图概述
图1为本发明实施例获取移动终端售后故障信息的方法的流程图；
图2为本发明实施例获取移动终端售后故障信息的装置的组成结构示意图。
本发明的较佳实施方式
下文中将结合附图对本发明的实施例进行详细说明。需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互任意组合。
图1为本发明实施例获取移动终端售后故障信息的方法的流程图，如图1所示，包括以下步骤：
步骤100：设置故障信息录入策略，并按照所述策略收集移动终端售后故障信息。
本步骤中的故障信息录入策略包括录入以下信息：
国际移动设备识别码(IMEI)信息，可以从移动终端中直接读取，，IMEI就存储在手机内部，不同手机厂家都会提供一个工程命令，测试开发和售后人员可以采用该工程命令直接从手机中读取，比如直接在手机界面上输入这个命令就可读取，如何获取IMEI信息属于本领域技术人员的公知技术，并不用于限定本发明的保护范围，这里不再赘述。
国家信息，可选地，可提供该选项，并在选项中给出已经记录的目前国家及运营商信息，可选地，以下拉菜单的方式展示目前国家及运营商信息，这样移动终端售后故障信息录入人员可直接在下拉菜单中选择，这样也确保了信息的准确性。
故障类型，比如软件故障、或硬件故障、或结构故障、或性能故障等，这里仅仅是举例说明，可以增加新的故障类型加以选择。可选地，可提供该选项，并在选项中给出可选的所有故障类型；可选地，以下拉菜单的方式展示所述可选的所有故障类型。
故障详细描述信息，比如包括故障发现的时间、地点、故障发现人、故障现象、以及是否有日志(LOG)，如果有LOG，还包括上传的LOG文件等。其中文件上传的具体实现属于本领域技术人员的惯用技术手段，并不用于限定本发明的保护范围，这里不再赘述。
由于移动终端售后故障信息是保密的，只有有权限的售后代理才能进行对故障信息记录，因此，在本步骤中的按照所述策略收集移动终端售后故障信息之前，还包括：对提供移动终端售后故障信息的用户进行鉴权。比如，提示输入用户名和密码，如果用户名和密码均正确即鉴权通过，则继续执行步骤100；如果用户名和/或密码不正确即鉴权未通过，且鉴权次数超过预先设置的次数阈值时，结束本实施例所述方法。
步骤101：将收集到的售后移动终端售后故障信息实时传送给数据中心。
本步骤中，首先采用WEB方式，登陆数据中心如通过其接口地址登陆，
然后将收集到的移动终端售后故障信息发送给数据中心；
如果网络不通，可选地，采用彩信方式，将收集到的移动终端售后故障信息以附件形式发送到数据中心。
其中，如何通过WEB方式传送数据，以及如何通过彩信方式传送数据属于本领域技术人员的公知技术，其具体实现并不用于限定本发明的保护范围，这里不再赘述。
本步骤还包括：提示发送给数据中心是否成功的提示信息，即给出发送成功或发送失败的提示信息，以便售后代理确定是否成功将收集到的移动终端售后故障信息传送给了数据中心。
本发明实施例方法通过故障信息录入策略，为售后代理提供了一个规范全面的故障录入格式，确保了规范、准确地获取移动终端售后故障信息，而且本发明实施例中通过WEB或彩信方式，将收集到的移动终端售后故障信息第一时间及时地传送给了后方数据中心，大大提升了移动终端售后故障信息反馈速度，提升了售后故障信息处理的准确度和效率，从而提高了用户满意度。
图2为本发明实施例获取移动终端售后故障信息的装置的组成结构示意图，如图2所示，包括获取模块、传送模块，其中，
获取模块，设置为设置故障信息录入策略，并按照所述策略收集移动终端售后故障信息；
故障信息录入策略包括录入以下信息：
国际移动设备识别码(IMEI)信息，可以从移动终端中直接读取，IMEI就存储在手机内部，不同手机厂家都会提供一个工程命令，测试开发和售后人员可以采用该工程命令直接从手机中读取，比如直接在手机界面上输入这个命令就可读取，如何获取IMEI信息属于本领域技术人员的公知技术，并不用于限定本发明的保护范围，这里不再赘述。
国家信息，可选地，可提供该选项，并在选项中给出已经记录的目前国家及运营商信息，可选地，以下拉菜单的方式展示目前国家及运营商信息，这样移动终端售后故障信息录入人员可直接在下拉菜单中选择，这样也确保
了信息的准确性。
故障类型，比如软件故障、或硬件故障、或结构故障、或性能故障等，这里仅仅是举例说明，可以增加新的故障类型加以选择。可选地，可提供该选项，并在选项中给出可选的所有故障类型；可选地，以下拉菜单的方式展示所述可选的所有故障类型。
故障详细描述信息，比如包括故障发现的时间、地点、故障发现人、故障现象、以及是否有日志(LOG)，如果有LOG，还包括上传LOG文件等。其中文件上传的具体实现属于本领域技术人员的惯用技术手段，并不用于限定本发明的保护范围，这里不再赘述。
传送模块，设置为将收集到的售后移动终端售后故障信息实时传送给数据中心。
本发明实施例获取移动终端售后故障信息的装置还包括鉴权模块，设置为对提供移动终端售后故障信息的用户进行鉴权，在鉴权通过时，通知获取模块收集移动终端售后故障信息；在鉴权未通过且鉴权次数超过预先设置的次数阈值时，阻止获取模块收集移动终端售后故障信息。
其中传送模块，是设置为采用WEB方式，登陆数据中心，然后将收集到的移动终端售后故障信息发送给数据中心；如果网络不通，可选地，采用彩信方式，将收集到的移动终端售后故障信息以附件形式发送到后方数据中心。
本发明实施例获取移动终端售后故障信息的装置还包括提示模块，设置为提示向数据中心传送移动终端售后故障信息的发送成功或发送失败的提示信息。
本领域普通技术人员可以理解上述方法中的全部或部分步骤可通过程序来指令相关硬件完成，所述程序可以存储于计算机可读存储介质中，如只读存储器、磁盘或光盘等。可选地，上述实施例的全部或部分步骤也可以使用一个或多个集成电路来实现，相应地，上述实施例中的每个模块/单元可以
采用硬件的形式实现，也可以采用软件功能模块的形式实现。本发明不限制于任何特定形式的硬件和软件的结合。
以上所述，仅为本发明的较佳实例而已，并非用于限定本发明的保护范围。凡在本发明的精神和原则之内，所做的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
上述技术方案通过故障信息录入策略，为售后代理提供了一个规范全面的故障录入格式，确保了规范、准确地获取移动终端售后故障信息，而且本发明实施例中通过WEB或彩信方式，将收集到的移动终端售后故障信息第一时间及时地传送给了后方数据中心，大大提升了移动终端售后故障信息反馈速度，提升了售后故障信息处理的准确度和效率，从而提高了用户满意度。
Claims (12)
- 一种获取移动终端售后故障信息的方法，包括：设置故障信息录入策略，按照所述策略收集移动终端售后故障信息；将收集到的售后移动终端售后故障信息实时传送给数据中心。
- 根据权利要求1所述的方法，还包括：在按照所述策略收集移动终端售后故障信息之前，对提供所述移动终端售后故障信息的用户进行鉴权。
- 根据权利要求2所述的方法，其中，所述鉴权包括：提示输入用户名和密码，如果用户名和密码均正确，则所述鉴权通过，继续执行所述收集移动终端售后故障信息的步骤；如果用户名和/或密码不正确，则所述鉴权未通过，且鉴权次数超过预先设置的次数阈值时，结束所述方法的流程。
- 根据权利要求1或2所述的方法，其中，故障信息录入策略包括录入：国际移动设备识别码IMEI信息、国家信息、故障类型，以及故障详细描述信息。
- 根据权利要求1或2所述的方法，其中，所述将收集到的售后移动终端售后故障信息实时传送给数据中心包括：采用WEB方式，登陆数据中心，将所述收集到的移动终端售后故障信息发送给数据中心；如果网络不通，采用彩信方式，将所述收集到的移动终端售后故障信息以附件形式发送到数据中心。
- 根据权利要求5所述的方法，该方法还包括：将收集到的售后移动终端售后故障信息实时传送给数据中心后，发送所述发送给数据中心是否成功的提示信息。
- 一种获取移动终端售后故障信息的装置，包括：获取模块和传送模块，其中，获取模块，设置为设置故障信息录入策略，并按照所述策略收集移动终端售后故障信息；传送模块，设置为将收集到的售后移动终端售后故障信息实时传送给数据中心。
- 根据权利要求7所述的装置，该装置还包括：鉴权模块，设置为对提供移动终端售后故障信息的用户进行鉴权，在鉴权通过时，通知所述获取模块收集移动终端售后故障信息；在鉴权未通过且鉴权次数超过预先设置的次数阈值时，阻止所述获取模块收集移动终端售后故障信息。
- 根据权利要求7或8所述的装置，该装置还包括：提示模块，设置为发送向所述数据中心传送移动终端售后故障信息的发送成功或发送失败的提示信息。
- 根据权利要求9所述的装置，其中，所述传送模块，是设置为采用WEB方式，登陆数据中心，将所述收集到的移动终端售后故障信息发送给数据中心；如果网络不通，采用彩信方式，将所述收集到的移动终端售后故障信息以附件形式发送到数据中心。
- 一种计算机程序，包括程序指令，当所述程序指令被获取移动终端售后故障信息的装置执行时，使得所述装置能够执行权利要求1～6中任一项所述的方法。
- 一种载有权利要求11所述计算机程序的载体。
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| CN105848114A (zh) * | 2016-04-29 | 2016-08-10 | 维沃移动通信有限公司 | 一种彩信的处理方法及移动终端 |
| CN111080326A (zh) * | 2018-10-18 | 2020-04-28 | 珠海格力电器股份有限公司 | 设备售后数据监控方法、装置、系统和空调售后监控系统 |
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| CN106100879A (zh) * | 2016-06-07 | 2016-11-09 | 青岛海信移动通信技术股份有限公司 | 移动终端日志获取方法及装置 |
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| CN1770907A (zh) * | 2004-11-03 | 2006-05-10 | 杭州波导软件有限公司 | 一种以短信方式收集移动通信终端身份数据的方法 |
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| CN103941207B (zh) * | 2014-03-03 | 2016-09-07 | 广州供电局有限公司 | 电力计量自动化终端检测方法及其系统 |
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| CN1770907A (zh) * | 2004-11-03 | 2006-05-10 | 杭州波导软件有限公司 | 一种以短信方式收集移动通信终端身份数据的方法 |
| CN1700791A (zh) * | 2005-03-11 | 2005-11-23 | 天时达中科电子（深圳）有限公司 | 通过手机发短信实现信息获取的方法 |
| CN102056202A (zh) * | 2009-10-29 | 2011-05-11 | 中兴通讯股份有限公司 | 移动终端错误处理方法及系统 |
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| CN105848114A (zh) * | 2016-04-29 | 2016-08-10 | 维沃移动通信有限公司 | 一种彩信的处理方法及移动终端 |
| CN105848114B (zh) * | 2016-04-29 | 2019-11-19 | 维沃移动通信有限公司 | 一种彩信的处理方法及移动终端 |
| CN111080326A (zh) * | 2018-10-18 | 2020-04-28 | 珠海格力电器股份有限公司 | 设备售后数据监控方法、装置、系统和空调售后监控系统 |
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