WO2015154379A1 - Procédé d'aide à distance, terminal intelligent mobile de commande et terminal intelligent mobile commandé - Google Patents

Procédé d'aide à distance, terminal intelligent mobile de commande et terminal intelligent mobile commandé Download PDF

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Publication number
WO2015154379A1
WO2015154379A1 PCT/CN2014/086560 CN2014086560W WO2015154379A1 WO 2015154379 A1 WO2015154379 A1 WO 2015154379A1 CN 2014086560 W CN2014086560 W CN 2014086560W WO 2015154379 A1 WO2015154379 A1 WO 2015154379A1
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WO
WIPO (PCT)
Prior art keywords
intelligent terminal
mobile intelligent
information
controlled
short message
Prior art date
Application number
PCT/CN2014/086560
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English (en)
Chinese (zh)
Inventor
杨洋
Original Assignee
中兴通讯股份有限公司
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Filing date
Publication date
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Publication of WO2015154379A1 publication Critical patent/WO2015154379A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72409—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories
    • H04M1/72415—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories for remote control of appliances
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/56—Details of telephonic subscriber devices including a user help function

Definitions

  • the present invention relates to the field of mobile communications, and more particularly to a method for remote assistance of a mobile intelligent terminal, a master mobile smart terminal, and a controlled mobile intelligent terminal.
  • Mobile intelligent terminals have become indispensable items in life, affecting human life and bringing great convenience to human life.
  • mobile smart terminals it is not only exclusive to young people, but also recommended for their parents. More and more middle-aged and older people have joined the mobile smart device.
  • the embodiment of the present invention provides a remote help-seeking method, a master mobile intelligent terminal, and a controlled mobile intelligent terminal, which can perform remote help when encountering difficulties in the use of the mobile intelligent terminal user.
  • an embodiment of the present invention provides a method for remote assistance, which is applied to a controlled mobile intelligent terminal, and the method includes:
  • the controlled mobile intelligent terminal sends a message carrying the help information to the master mobile intelligent terminal;
  • the method before the step of the control mobile smart terminal sending the message carrying the help information to the master mobile smart terminal, the method further includes:
  • the sending, by the master mobile intelligent terminal, the message carrying the help information includes:
  • sending the message carrying the help information to the master mobile intelligent terminal comprises:
  • the receiving the feedback message carrying the answer information from the master mobile intelligent terminal includes:
  • the embodiment of the present invention further provides a method for remote help, which is applied to a master mobile intelligent terminal, and the method includes:
  • the master mobile intelligent terminal receives the message carrying the help information from the controlled mobile intelligent terminal, and sends a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.
  • the host mobile smart terminal receives the request from the controlled mobile intelligent terminal
  • the steps to help the message of the message also include:
  • sending the feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information includes:
  • sending the feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information includes:
  • the short message is sent to the controlled mobile intelligent terminal.
  • editing the short message according to the received short message and the input information of the user of the mobile mobile intelligent terminal includes:
  • the function module identifier and the module content information identifier and the identifier corresponding to the setting information are saved in the short message to be edited, and the main/controlled end identifier in the edited short message is changed to indicate the main control end.
  • the embodiment of the invention further provides a controlled mobile intelligent terminal, which at least includes:
  • a sending module configured to send a message carrying the help information to the master mobile smart terminal
  • the receiving module is configured to receive the feedback message carrying the answer information from the master mobile smart terminal, and operate according to the answer information carried in the feedback message.
  • the method further comprises:
  • a registration module configured to determine that the controlled mobile intelligent terminal accesses the network and registers with the server
  • the receiving module is further configured to;
  • the sending module is set to:
  • the sending module is set to:
  • the receiving module is set to:
  • the embodiment of the invention further provides a master mobile intelligent terminal, which at least includes:
  • a receiving module configured to receive a message carrying help information from the controlled mobile intelligent terminal
  • a sending module configured to send a feedback message carrying the solution information to the controlled mobile intelligent terminal according to the received message carrying the help information.
  • the sending module is further configured to:
  • the receiving module is further configured to:
  • the sending module is set to:
  • the sending module is set to:
  • the short message is sent to the controlled mobile intelligent terminal.
  • Embodiments of the present invention also provide a computer program including program instructions that, when executed by a controlled mobile intelligent terminal, cause the controlled mobile intelligent terminal to perform the method described above.
  • the embodiment of the invention further provides a computer program, including program instructions, when the program instruction is executed by the master mobile intelligent terminal, so that the master mobile intelligent terminal can perform the method described above.
  • Embodiments of the present invention also provide a carrier carrying any of the above computer programs.
  • the message carrying the help information is sent to the master mobile intelligent terminal, and the master mobile smart terminal will carry the feedback of the solution information.
  • the message is sent to the controlled mobile intelligent terminal, and the controlled mobile intelligent terminal can perform corresponding operations according to the feedback message to solve the problem.
  • FIG. 1 is a flowchart of a method for remote assistance applied to a controlled mobile intelligent terminal according to an embodiment of the present invention
  • FIG. 2 is a flowchart of a method for remote assistance applied to a master mobile smart terminal according to an embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of a controlled mobile intelligent terminal according to an embodiment of the present invention.
  • FIG. 4 is a schematic structural diagram of a main control mobile intelligent terminal according to an embodiment of the present invention.
  • an embodiment of the present invention provides a method for remote assistance, which is applied to a controlled mobile intelligent terminal, and the method includes:
  • Step 100 The controlled mobile intelligent terminal sends a message carrying the help information to the master mobile intelligent terminal.
  • the master mobile intelligent terminal and the controlled mobile intelligent terminal can communicate in advance to determine whether both parties have available network access, and if so, the network accessed by both parties adopts a combination of voice and picture.
  • the master mobile smart terminal sends a message including a help question.
  • Acquiring and processing (such as performing encoding processing and/or adding redundant verification information) voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile intelligent terminal; and/or intercepting needs to be set
  • the interface is taken as a screenshot; the screenshot is processed (such as compression processing and encoding), and the processed screenshot is sent to the master mobile intelligent terminal.
  • the button may be used to determine the start and end of the voice information of the user of the controlled mobile intelligent terminal.
  • the acquisition is started; when the controlled mobile intelligent terminal user releases the button, the collection is ended.
  • the short message method is used to send a message including the help problem to the master mobile smart terminal.
  • the specific implementation is as follows:
  • Table 1 is the format of the short message.
  • the edited short message includes five fields, which are a protocol identifier, a master/controlled endpoint identifier, a function module identifier, a module content information identifier, and a status information identifier.
  • Each field is separated by a separator, which can be ",” or "/".
  • the protocol identifier is an identifier for determining whether the received short message is a remotely controlled short message. For example, when sending a text message for remote control, you can add Remotectrl at the beginning of the message. Then, when receiving the short message, first determine whether the short message starts with Remotetrl, and if so, the remote controlled short message, if not, the general short message.
  • the primary/controlled end identifier indicates that the sending end of the short message is a master mobile smart terminal or a controlled mobile intelligent terminal. For example, 1 may be used to indicate that the sending end of the short message is the main mobile smart terminal, and 0 is used to indicate that the sending end of the short message is the controlled mobile intelligent terminal.
  • the function module is identified as a functional module in the controlled mobile intelligent terminal that needs to be remotely controlled.
  • 1 may be used to indicate a setting module, 2 to indicate a contact, 3 to a short message, and the like. Only one function module can be included in each text message sent.
  • the module content information is identified as a specific function corresponding to the function module.
  • the corresponding module content information may be a data connection function (for example, denoted by c), a wireless local area network (WLAN) (for example, represented by w), One or more of a Global Positioning System (GPS) (eg, denoted by g), and the like.
  • a data connection function for example, denoted by c
  • WLAN wireless local area network
  • GPS Global Positioning System
  • the status information is identified as a status corresponding to the module content information, and corresponds to the module content information. For example, 1 may be used to indicate that the specific function corresponding to the module content information is in an open state, and 0 is used to indicate that a specific function corresponding to the module content information is in a closed state.
  • the triggering of the method can be implemented by a button, that is, when the user of the controlled mobile intelligent terminal clicks the button, the sender of the short message is considered to be the controlled end, and is used to display the list of function modules that can be set to the controlled mobile intelligent terminal. And the corresponding module content information list, the controlled mobile intelligent terminal user can select the function module and the module content information that need to be set from the displayed list, or input the function module and the module content information that need to be set by using the text.
  • the state function corresponding to the input existing function module and the corresponding module content information may be read by using a method of calling a system function.
  • the editing of the short message according to the input existing function module and the corresponding module content information and the obtained status information includes:
  • the primary/controlled end identifier in the short message is set to represent the controlled end, and the identifier corresponding to the input existing functional module and the identifier corresponding to the corresponding module content information are respectively saved into the function module identifier and the module content information identifier in the short message. And saving the identifier corresponding to the obtained status information to the status information identifier of the short message.
  • the controlled mobile intelligent terminal stores the first correspondence between the existing function module and the identifier, and the second correspondence between the module content information and the identifier corresponding to the existing function module, and the status information and the identifier. The third correspondence between the two.
  • Step 101 Receive a feedback message carrying the answer information from the master mobile intelligent terminal, and perform operation according to the answer information carried in the feedback message to solve the help from the controlled mobile smart terminal.
  • the step is to receive the feedback message carrying the answer information from the master mobile intelligent terminal through the network accessed by the two parties.
  • the method can be implemented by using the existing methods, and is not intended to limit the scope of the present invention, and details are not described herein again.
  • the controlled mobile intelligent terminal user performs corresponding setting according to the received feedback message.
  • this step determines whether the received short message is a remote control short message, and if so, and receives The main/controlled end identifier in the short message indicates that the main control end is set according to the status information identifier in the received short message; if not, the step of judging is continued.
  • the existing method is used to perform corresponding operations according to the status information identifier in the received short message, and is not used to limit the protection scope of the present invention, and details are not described herein again.
  • the corresponding system function of the module content information in the received short message may be called to perform corresponding setting.
  • the method when the remote access method is implemented by using the network accessed by both parties, before step 100, the method further includes:
  • Step 102 Determine that the controlled mobile intelligent terminal accesses the network and registers with the server.
  • the controlled mobile intelligent terminal triggers the process of registering with the server each time the network access is performed.
  • registering with the server includes: the controlled mobile intelligent terminal sends a registration request to the server; after receiving the registration request, the server searches for the controlled mobile intelligent terminal identifier (such as a mobile phone number) in the registration request in the mapping relationship, if If found, the Internet Protocol (IP) address corresponding to the controlled mobile intelligent terminal identifier is changed to the IP address in the registration request; if not found, the controlled mobile intelligent terminal identifier and IP address in the registration request are saved. Into the mapping relationship.
  • IP Internet Protocol
  • the mapping relationship between the identifier and the IP address of the controlled mobile intelligent terminal is stored in the server.
  • Step 103 Receive a remote control request from the self-controlled mobile intelligent terminal, and establish a connection with the master mobile intelligent terminal.
  • the network accessed by the controlled mobile intelligent terminal receives the remote control request from the master mobile intelligent terminal, and establishes a connection with the master mobile intelligent terminal.
  • the method can be implemented by using the existing methods, and is not intended to limit the scope of the present invention, and details are not described herein again.
  • an embodiment of the present invention provides a method for remote assistance, which is applied to a master mobile intelligent terminal, and the method includes:
  • Step 200 The master mobile intelligent terminal receives the message carrying the help information from the controlled mobile intelligent terminal, and sends a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.
  • the mobile helper from the controlled mobile intelligent terminal can be received through the accessed network.
  • the message of the information sends a feedback message carrying the answer information to the controlled mobile intelligent terminal.
  • the master mobile intelligent terminal user After receiving the message carrying the help information, the master mobile intelligent terminal user gives a solution according to the help information in the message carrying the help information, and sends the solution as a feedback message to the controlled mobile intelligent terminal.
  • the feedback message carrying the solution information may be sent to the controlled mobile intelligent terminal by using a combination of voice and picture.
  • the specific implementation is as follows: collecting and processing (such as performing encoding processing and/or adding redundant verification information) voice information from the master mobile intelligent terminal user, and transmitting the processed voice information to the master mobile intelligent terminal; and/or According to the collected voice information of the user of the master mobile intelligent terminal, the corresponding screenshot is performed in the screenshot sent by the controlled mobile intelligent terminal, and the marked screenshot is processed (such as compression processing and encoding), and the processed screenshot is sent to Controlled mobile intelligent terminal.
  • the button may be used to determine the start and end of the voice information of the user who collects the master mobile intelligent terminal.
  • the acquisition starts; when the master mobile smart terminal user releases the button, the collection ends.
  • the corresponding marking in the screenshot sent by the controlled mobile intelligent terminal according to the collected voice information of the master mobile intelligent terminal user includes:
  • the existing method is used to parse the voice, and the keyword in the voice is obtained.
  • the image corresponding to the obtained keyword is searched, and the found image is matched on the screenshot. Mark the matching locations on the screenshot.
  • the short message when the short message is received, it is determined that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled end, according to the received short message and the main control
  • the input information of the mobile intelligent terminal user edits the short message, and sends the edited short message to the controlled mobile intelligent terminal.
  • the editing of the short message according to the received short message and the input information of the mobile mobile intelligent terminal user includes:
  • the setting information of the status information; the obtained function module identifier and the module content information identifier, the identifier corresponding to the setting information are saved in the short message to be edited, and the main/controlled end identifier in the edited short message is changed to indicate the main control end .
  • the obtained function module and the corresponding module content information may be displayed, and a list of status information corresponding to the module content information may be displayed, and the master mobile intelligent terminal user may select a corresponding state from the list, and after the selection is completed, You can start the SMS editing and send it by clicking the OK button.
  • the step 200 when the message including the help-seeking problem from the controlled mobile intelligent terminal is received by the accessed network, the step 200 further includes:
  • Step 201 Send a controlled mobile intelligent terminal identifier to the server.
  • the controlled mobile intelligent terminal identifier may be the mobile phone number of the controlled mobile intelligent terminal.
  • the controlled mobile intelligent terminal identifier is sent to the server by the network that the master mobile intelligent terminal accesses.
  • the method can be implemented by using the existing methods, and is not intended to limit the scope of protection of the present invention, and details are not described herein again.
  • the server After receiving the identifier of the controlled mobile intelligent terminal, the server searches for the IP address corresponding to the identifier of the controlled mobile intelligent terminal in the mapping relationship saved by the server, and sends the found IP address to the master mobile intelligent terminal.
  • Step 202 Receive an IP address of a controlled mobile intelligent terminal from a server, and send a remote control request to the controlled mobile intelligent terminal.
  • the IP address of the controlled mobile intelligent terminal from the server is received through the accessed network, and the remote control request is sent to the controlled mobile intelligent terminal.
  • the method can be implemented by using the existing methods, and is not intended to limit the scope of protection of the present invention, and details are not described herein again.
  • Step 203 Establish a connection with the controlled mobile intelligent terminal.
  • an embodiment of the present invention further provides a controlled mobile intelligent terminal, which at least includes:
  • a sending module configured to send a message carrying the help information to the master mobile intelligent terminal
  • the receiving module is configured to receive a feedback message carrying the answer information from the master mobile intelligent terminal.
  • the registration module is configured to determine that the controlled mobile intelligent terminal accesses the network and registers with the server;
  • the receiving module is further configured to;
  • the sending module is set to:
  • the sending module is set to:
  • the receiving module is set to:
  • an embodiment of the present invention further provides a master mobile intelligent terminal, which at least includes:
  • a receiving module configured to receive a message carrying help information from the controlled mobile intelligent terminal
  • the sending module is configured to send a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.
  • the sending module is further configured to:
  • the receiving module is further configured to:
  • the sending module is set to:
  • the sending module is set to:
  • all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.
  • the devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.
  • Each device/function module/function unit in the above embodiment is implemented in the form of a software function module. And when sold or used as a stand-alone product, it can be stored on a computer readable storage medium.
  • the above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • the message carrying the help information is sent to the master mobile intelligent terminal, and the master mobile smart terminal will carry the feedback of the solution information.
  • the message is sent to the controlled mobile intelligent terminal, and the controlled mobile intelligent terminal can perform corresponding operations according to the feedback message to solve the problem.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Health & Medical Sciences (AREA)
  • Computing Systems (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention concerne un procédé d'aide à distance, un terminal intelligent mobile de commande et un terminal intelligent mobile commandé, consistant : à envoyer, par un terminal intelligent mobile commandé, un message véhiculant des informations d'aide à un terminal intelligent mobile de commande ; à recevoir un message de rétroaction véhiculant des informations de réponse à partir du terminal intelligent mobile de commande, et à fonctionner selon les informations de réponse véhiculées dans le message de rétroaction pour traiter l'aide provenant du terminal intelligent mobile de commande.
PCT/CN2014/086560 2014-08-15 2014-09-15 Procédé d'aide à distance, terminal intelligent mobile de commande et terminal intelligent mobile commandé WO2015154379A1 (fr)

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CN201410403827.7 2014-08-15
CN201410403827.7A CN105472101B (zh) 2014-08-15 2014-08-15 远程求助的方法、主控移动智能终端和受控移动智能终端

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CN110896405B (zh) * 2018-09-12 2023-09-15 西安中兴新软件有限责任公司 一种远程控制交互的方法、装置、设备及存储介质
CN110933530A (zh) * 2018-09-20 2020-03-27 中兴通讯股份有限公司 一种远程协助方法、装置、设备及计算机可读介质
CN111031145A (zh) * 2019-12-27 2020-04-17 恒信东方文化股份有限公司 一种基于智能终端的远程协助方法及其系统
CN113132529B (zh) * 2021-04-30 2022-12-09 Tcl通讯（宁波）有限公司 一种设备远程控制方法、系统及计算机可读存储介质

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