WO2015154379A1

WO2015154379A1 - Remote help method, controlling mobile intelligent terminal and controlled mobile intelligent terminal

Info

Publication number: WO2015154379A1
Application number: PCT/CN2014/086560
Authority: WO
Inventors: 杨洋
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-08-15
Filing date: 2014-09-15
Publication date: 2015-10-15
Also published as: CN105472101B; CN105472101A

Abstract

Disclosed are a remote help method, a controlling mobile intelligent terminal and a controlled mobile intelligent terminal, comprising: sending, by a controlled mobile intelligent terminal, a message carrying help information to a controlling mobile intelligent terminal; receiving a feedback message carrying answer information from the controlling mobile intelligent terminal, and operating according to the answer information carried in the feedback message to address the help from the controlling mobile intelligent terminal.

Description

Remote help method, master mobile intelligent terminal and controlled mobile intelligent terminal

Technical field

The present invention relates to the field of mobile communications, and more particularly to a method for remote assistance of a mobile intelligent terminal, a master mobile smart terminal, and a controlled mobile intelligent terminal.

Background technique

With the rapid spread of mobile smart terminals, customers are increasingly using mobile smart terminals, including learning, games, video, shopping, and payment. Mobile intelligent terminals have become indispensable items in life, affecting human life and bringing great convenience to human life. With the increasing use of mobile smart terminals, it is not only exclusive to young people, but also recommended for their parents. More and more middle-aged and older people have joined the mobile smart device.

Of course, the function of a mobile smart terminal is very powerful, and mastering the use of most functions is not an easy task. Especially when the middle-aged and older people are using, their ability to accept and learn new things has declined, and they will encounter various problems when they use them, and most of their children are not always around. When they encounter difficulties in use and need help, they can only seek help from others nearby, but the transmission of demand information may not be clearly expressed. Different people in thinking will have some obstacles in understanding. This is a lot of communication with your children, and children can understand the meaning of their parents.

There is no disclosure in the prior art of a method for remote assistance using a mobile smart terminal.

Summary of the invention

In order to solve the above problem, the embodiment of the present invention provides a remote help-seeking method, a master mobile intelligent terminal, and a controlled mobile intelligent terminal, which can perform remote help when encountering difficulties in the use of the mobile intelligent terminal user.

In order to achieve the above object, an embodiment of the present invention provides a method for remote assistance, which is applied to a controlled mobile intelligent terminal, and the method includes:

The controlled mobile intelligent terminal sends a message carrying the help information to the master mobile intelligent terminal;

Receiving a feedback message carrying the answer information from the master mobile intelligent terminal, and operating according to the answer information carried in the feedback message to solve the help from the controlled mobile intelligent terminal.

Preferably, before the step of the control mobile smart terminal sending the message carrying the help information to the master mobile smart terminal, the method further includes:

Determining that the controlled mobile intelligent terminal accesses the network and registers with the server;

Receiving a remote control request from the master mobile smart terminal, establishing a connection with the master mobile smart terminal.

Preferably, the sending, by the master mobile intelligent terminal, the message carrying the help information includes:

Collecting and processing voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile smart terminal;

And/or intercepting an interface that needs to be set as a screenshot; processing the screenshot, and sending the processed screenshot to the master mobile intelligent terminal.

Preferably, sending the message carrying the help information to the master mobile intelligent terminal comprises:

Receiving an existing function module input by the user of the controlled mobile intelligent terminal and corresponding module content information; acquiring state information corresponding to the input existing function module and the corresponding module content information; according to the input existing function module and Corresponding module content information, obtained status information, editing a short message, and sending the edited short message to the master mobile intelligent terminal;

The receiving the feedback message carrying the answer information from the master mobile intelligent terminal includes:

Determining whether the received short message is a remote control short message, and if yes, and the primary/controlled end identifier in the received short message is indicating the main control end, performing corresponding setting according to the status information identifier in the received short message If not, proceed with the steps of the judgment.

The embodiment of the present invention further provides a method for remote help, which is applied to a master mobile intelligent terminal, and the method includes:

The master mobile intelligent terminal receives the message carrying the help information from the controlled mobile intelligent terminal, and sends a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.

Preferably, the host mobile smart terminal receives the request from the controlled mobile intelligent terminal The steps to help the message of the message also include:

Sending a controlled mobile intelligent terminal identifier to the server;

Receiving an IP address of the controlled mobile intelligent terminal from the server, and transmitting a remote control request to the controlled mobile intelligent terminal;

Establishing a connection with the controlled mobile intelligent terminal.

Preferably, sending the feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information includes:

Collecting and processing voice information of the user from the master mobile intelligent terminal, and transmitting the processed voice information to the controlled mobile intelligent terminal; and/or according to the collected voice information of the user of the master mobile intelligent terminal The screenshots sent by the controlled mobile intelligent terminal are marked correspondingly, the marked screenshots are processed, and the processed screenshots are sent to the controlled mobile intelligent terminal.

Determining that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled terminal, and is edited according to the received short message and the input information of the master mobile intelligent terminal user. The short message is sent to the controlled mobile intelligent terminal.

Preferably, editing the short message according to the received short message and the input information of the user of the mobile mobile intelligent terminal includes:

Obtaining the function module identifier and the module content information identifier in the received short message; receiving the obtained function module and the setting information of the state information corresponding to the module content information input by the user of the master mobile smart terminal; The function module identifier and the module content information identifier and the identifier corresponding to the setting information are saved in the short message to be edited, and the main/controlled end identifier in the edited short message is changed to indicate the main control end.

The embodiment of the invention further provides a controlled mobile intelligent terminal, which at least includes:

a sending module, configured to send a message carrying the help information to the master mobile smart terminal;

The receiving module is configured to receive the feedback message carrying the answer information from the master mobile smart terminal, and operate according to the answer information carried in the feedback message.

Preferably, the method further comprises:

a registration module, configured to determine that the controlled mobile intelligent terminal accesses the network and registers with the server;

The receiving module is further configured to;

Preferably, the sending module is set to:

Collecting and processing voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile smart terminal; and/or intercepting an interface that needs to be set as a screenshot; processing the screenshot Sending the processed screenshot to the master mobile intelligent terminal.

Preferably, the sending module is set to:

The receiving module is set to:

Determining whether the received short message is a remote control short message, and if yes, and the primary/controlled end identifier in the received short message is indicating the main control end, performing corresponding setting according to the status information identifier in the received short message If not, continue to determine whether the received SMS is a remote control SMS.

The embodiment of the invention further provides a master mobile intelligent terminal, which at least includes:

a receiving module configured to receive a message carrying help information from the controlled mobile intelligent terminal;

And a sending module, configured to send a feedback message carrying the solution information to the controlled mobile intelligent terminal according to the received message carrying the help information.

Preferably, the sending module is further configured to:

Sending a controlled mobile intelligent terminal identifier to the server; and transmitting a remote control request to the controlled mobile intelligent terminal;

The receiving module is further configured to:

Receiving an IP address of a controlled mobile intelligent terminal from the server; establishing a connection with the controlled mobile intelligent terminal.

Preferably, the sending module is set to:

Acquiring and processing voice information from the master mobile intelligent terminal user, and transmitting the processed voice information to the controlled mobile intelligent terminal; and/or according to the collected voice information of the user of the master mobile intelligent terminal The screenshots sent by the controlled mobile intelligent terminal are marked correspondingly, the marked screenshots are processed, and the processed screenshots are sent to the controlled mobile intelligent terminal.

Preferably, the sending module is set to:

Embodiments of the present invention also provide a computer program including program instructions that, when executed by a controlled mobile intelligent terminal, cause the controlled mobile intelligent terminal to perform the method described above.

The embodiment of the invention further provides a computer program, including program instructions, when the program instruction is executed by the master mobile intelligent terminal, so that the master mobile intelligent terminal can perform the method described above.

Embodiments of the present invention also provide a carrier carrying any of the above computer programs.

With the solution of the embodiment of the present invention, when the user of the controlled mobile intelligent terminal needs to ask for help from the mobile intelligent terminal user, the message carrying the help information is sent to the master mobile intelligent terminal, and the master mobile smart terminal will carry the feedback of the solution information. The message is sent to the controlled mobile intelligent terminal, and the controlled mobile intelligent terminal can perform corresponding operations according to the feedback message to solve the problem.

BRIEF abstract

The drawings in the following description of the embodiments of the present invention are intended to illustrate the invention, and are not intended to limit the scope of the invention.

1 is a flowchart of a method for remote assistance applied to a controlled mobile intelligent terminal according to an embodiment of the present invention;

2 is a flowchart of a method for remote assistance applied to a master mobile smart terminal according to an embodiment of the present invention;

3 is a schematic structural diagram of a controlled mobile intelligent terminal according to an embodiment of the present invention;

FIG. 4 is a schematic structural diagram of a main control mobile intelligent terminal according to an embodiment of the present invention.

Preferred embodiment of the invention

In order to facilitate the understanding of those skilled in the art, the embodiments of the present invention are described in detail below with reference to the accompanying drawings, and the features of the embodiments and the embodiments of the present invention can be arbitrarily combined with each other without conflict.

Referring to FIG. 1, an embodiment of the present invention provides a method for remote assistance, which is applied to a controlled mobile intelligent terminal, and the method includes:

Step 100: The controlled mobile intelligent terminal sends a message carrying the help information to the master mobile intelligent terminal.

In this step, the master mobile intelligent terminal and the controlled mobile intelligent terminal can communicate in advance to determine whether both parties have available network access, and if so, the network accessed by both parties adopts a combination of voice and picture. The master mobile smart terminal sends a message including a help question. The specific implementation is as follows:

Acquiring and processing (such as performing encoding processing and/or adding redundant verification information) voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile intelligent terminal; and/or intercepting needs to be set The interface is taken as a screenshot; the screenshot is processed (such as compression processing and encoding), and the processed screenshot is sent to the master mobile intelligent terminal.

The button may be used to determine the start and end of the voice information of the user of the controlled mobile intelligent terminal. When the controlled mobile intelligent terminal user presses the button, the acquisition is started; when the controlled mobile intelligent terminal user releases the button, the collection is ended.

Among them, you can use the floating button to achieve the screenshot. After the controlled mobile intelligent terminal user opens the interface that needs to be set, click the floating button to intercept the current screen. When the screenshot is taken, the existing screenshot function of the system can be called to implement, and the specific technical means that are known to those skilled in the art are not specifically described herein.

If the master mobile smart terminal or the controlled mobile smart terminal does not have available network access, the short message method is used to send a message including the help problem to the master mobile smart terminal. The specific implementation is as follows:

Receiving the existing function module and the corresponding module content information input by the user of the controlled mobile intelligent terminal; acquiring the state information corresponding to the input existing function module and the corresponding module content information; according to the input existing function module and the corresponding The module content information, the obtained status information, edit the short message, and send the edited short message to the master mobile intelligent terminal.

Among them, Table 1 is the format of the short message. As shown in Table 1, the edited short message includes five fields, which are a protocol identifier, a master/controlled endpoint identifier, a function module identifier, a module content information identifier, and a status information identifier. Each field is separated by a separator, which can be "," or "/".

The protocol identifier is an identifier for determining whether the received short message is a remotely controlled short message. For example, when sending a text message for remote control, you can add Remotectrl at the beginning of the message. Then, when receiving the short message, first determine whether the short message starts with Remotetrl, and if so, the remote controlled short message, if not, the general short message.

The primary/controlled end identifier indicates that the sending end of the short message is a master mobile smart terminal or a controlled mobile intelligent terminal. For example, 1 may be used to indicate that the sending end of the short message is the main mobile smart terminal, and 0 is used to indicate that the sending end of the short message is the controlled mobile intelligent terminal.

The function module is identified as a functional module in the controlled mobile intelligent terminal that needs to be remotely controlled. For example, 1 may be used to indicate a setting module, 2 to indicate a contact, 3 to a short message, and the like. Only one function module can be included in each text message sent.

The module content information is identified as a specific function corresponding to the function module. For example, when the function module is identified as 1 (ie, the setting module), the corresponding module content information may be a data connection function (for example, denoted by c), a wireless local area network (WLAN) (for example, represented by w), One or more of a Global Positioning System (GPS) (eg, denoted by g), and the like.

The status information is identified as a status corresponding to the module content information, and corresponds to the module content information. For example, 1 may be used to indicate that the specific function corresponding to the module content information is in an open state, and 0 is used to indicate that a specific function corresponding to the module content information is in a closed state.

Protocol identification

Master/controlled end identifier

Function module identification

Module content information

Status information identification

Identification

Table 1

The triggering of the method can be implemented by a button, that is, when the user of the controlled mobile intelligent terminal clicks the button, the sender of the short message is considered to be the controlled end, and is used to display the list of function modules that can be set to the controlled mobile intelligent terminal. And the corresponding module content information list, the controlled mobile intelligent terminal user can select the function module and the module content information that need to be set from the displayed list, or input the function module and the module content information that need to be set by using the text.

The state function corresponding to the input existing function module and the corresponding module content information may be read by using a method of calling a system function.

The editing of the short message according to the input existing function module and the corresponding module content information and the obtained status information includes:

The primary/controlled end identifier in the short message is set to represent the controlled end, and the identifier corresponding to the input existing functional module and the identifier corresponding to the corresponding module content information are respectively saved into the function module identifier and the module content information identifier in the short message. And saving the identifier corresponding to the obtained status information to the status information identifier of the short message.

The controlled mobile intelligent terminal stores the first correspondence between the existing function module and the identifier, and the second correspondence between the module content information and the identifier corresponding to the existing function module, and the status information and the identifier. The third correspondence between the two.

Step 101: Receive a feedback message carrying the answer information from the master mobile intelligent terminal, and perform operation according to the answer information carried in the feedback message to solve the help from the controlled mobile smart terminal.

In this step, if the message carrying the help information is sent to the master mobile intelligent terminal in the step 100, the step is to receive the feedback message carrying the answer information from the master mobile intelligent terminal through the network accessed by the two parties. . The method can be implemented by using the existing methods, and is not intended to limit the scope of the present invention, and details are not described herein again.

The controlled mobile intelligent terminal user performs corresponding setting according to the received feedback message.

If the message carrying the help information is sent to the master mobile intelligent terminal by using the short message method in step 100, this step determines whether the received short message is a remote control short message, and if so, and receives The main/controlled end identifier in the short message indicates that the main control end is set according to the status information identifier in the received short message; if not, the step of judging is continued.

The existing method is used to perform corresponding operations according to the status information identifier in the received short message, and is not used to limit the protection scope of the present invention, and details are not described herein again. For example, the corresponding system function of the module content information in the received short message may be called to perform corresponding setting.

In the method of the embodiment of the present invention, when the remote access method is implemented by using the network accessed by both parties, before step 100, the method further includes:

Step 102: Determine that the controlled mobile intelligent terminal accesses the network and registers with the server.

In this step, the controlled mobile intelligent terminal triggers the process of registering with the server each time the network access is performed.

In this step, registering with the server includes: the controlled mobile intelligent terminal sends a registration request to the server; after receiving the registration request, the server searches for the controlled mobile intelligent terminal identifier (such as a mobile phone number) in the registration request in the mapping relationship, if If found, the Internet Protocol (IP) address corresponding to the controlled mobile intelligent terminal identifier is changed to the IP address in the registration request; if not found, the controlled mobile intelligent terminal identifier and IP address in the registration request are saved. Into the mapping relationship.

The mapping relationship between the identifier and the IP address of the controlled mobile intelligent terminal is stored in the server.

Step 103: Receive a remote control request from the self-controlled mobile intelligent terminal, and establish a connection with the master mobile intelligent terminal.

In this step, the network accessed by the controlled mobile intelligent terminal receives the remote control request from the master mobile intelligent terminal, and establishes a connection with the master mobile intelligent terminal. The method can be implemented by using the existing methods, and is not intended to limit the scope of the present invention, and details are not described herein again.

Referring to FIG. 2, an embodiment of the present invention provides a method for remote assistance, which is applied to a master mobile intelligent terminal, and the method includes:

Step 200: The master mobile intelligent terminal receives the message carrying the help information from the controlled mobile intelligent terminal, and sends a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.

In this step, the mobile helper from the controlled mobile intelligent terminal can be received through the accessed network. The message of the information sends a feedback message carrying the answer information to the controlled mobile intelligent terminal. The method can be implemented by using the existing methods, and is not intended to limit the scope of protection of the present invention, and details are not described herein again.

After receiving the message carrying the help information, the master mobile intelligent terminal user gives a solution according to the help information in the message carrying the help information, and sends the solution as a feedback message to the controlled mobile intelligent terminal.

The feedback message carrying the solution information may be sent to the controlled mobile intelligent terminal by using a combination of voice and picture. The specific implementation is as follows: collecting and processing (such as performing encoding processing and/or adding redundant verification information) voice information from the master mobile intelligent terminal user, and transmitting the processed voice information to the master mobile intelligent terminal; and/or According to the collected voice information of the user of the master mobile intelligent terminal, the corresponding screenshot is performed in the screenshot sent by the controlled mobile intelligent terminal, and the marked screenshot is processed (such as compression processing and encoding), and the processed screenshot is sent to Controlled mobile intelligent terminal.

The button may be used to determine the start and end of the voice information of the user who collects the master mobile intelligent terminal. When the master mobile smart terminal user presses the button, the acquisition starts; when the master mobile smart terminal user releases the button, the collection ends.

The corresponding marking in the screenshot sent by the controlled mobile intelligent terminal according to the collected voice information of the master mobile intelligent terminal user includes:

The existing method is used to parse the voice, and the keyword in the voice is obtained. In the corresponding relationship pre-stored in the master mobile intelligent terminal, the image corresponding to the obtained keyword is searched, and the found image is matched on the screenshot. Mark the matching locations on the screenshot.

In this step, when the short message is received, it is determined that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled end, according to the received short message and the main control The input information of the mobile intelligent terminal user edits the short message, and sends the edited short message to the controlled mobile intelligent terminal.

The format of the short message is shown in Table 1.

The editing of the short message according to the received short message and the input information of the mobile mobile intelligent terminal user includes:

Obtaining the function module identifier and the module content information identifier in the received short message; receiving the obtained function module identifier and the module content information identifier corresponding to the user input of the master mobile smart terminal The setting information of the status information; the obtained function module identifier and the module content information identifier, the identifier corresponding to the setting information are saved in the short message to be edited, and the main/controlled end identifier in the edited short message is changed to indicate the main control end .

The obtained function module and the corresponding module content information may be displayed, and a list of status information corresponding to the module content information may be displayed, and the master mobile intelligent terminal user may select a corresponding state from the list, and after the selection is completed, You can start the SMS editing and send it by clicking the OK button.

In the method of the embodiment of the present invention, when the message including the help-seeking problem from the controlled mobile intelligent terminal is received by the accessed network, the step 200 further includes:

Step 201: Send a controlled mobile intelligent terminal identifier to the server.

In this step, the controlled mobile intelligent terminal identifier may be the mobile phone number of the controlled mobile intelligent terminal.

In this step, the controlled mobile intelligent terminal identifier is sent to the server by the network that the master mobile intelligent terminal accesses. The method can be implemented by using the existing methods, and is not intended to limit the scope of protection of the present invention, and details are not described herein again.

In this step, after receiving the identifier of the controlled mobile intelligent terminal, the server searches for the IP address corresponding to the identifier of the controlled mobile intelligent terminal in the mapping relationship saved by the server, and sends the found IP address to the master mobile intelligent terminal.

Step 202: Receive an IP address of a controlled mobile intelligent terminal from a server, and send a remote control request to the controlled mobile intelligent terminal.

In this step, the IP address of the controlled mobile intelligent terminal from the server is received through the accessed network, and the remote control request is sent to the controlled mobile intelligent terminal. The method can be implemented by using the existing methods, and is not intended to limit the scope of protection of the present invention, and details are not described herein again.

Step 203: Establish a connection with the controlled mobile intelligent terminal.

Referring to FIG. 3, an embodiment of the present invention further provides a controlled mobile intelligent terminal, which at least includes:

a sending module, configured to send a message carrying the help information to the master mobile intelligent terminal;

The receiving module is configured to receive a feedback message carrying the answer information from the master mobile intelligent terminal.

The controlled mobile intelligent terminal in the embodiment of the present invention further includes:

The registration module is configured to determine that the controlled mobile intelligent terminal accesses the network and registers with the server;

The receiving module is further configured to;

Receiving a remote control request from the self-controlled mobile intelligent terminal, and establishing a connection with the master mobile intelligent terminal.

In the controlled mobile intelligent terminal of the present invention, the sending module is set to:

In the controlled mobile intelligent terminal of the embodiment of the present invention, the sending module is set to:

Receiving the existing function module and the corresponding module content information input by the user of the controlled mobile intelligent terminal; acquiring the state information corresponding to the input existing function module and the corresponding module content information; according to the input existing function module and the corresponding Editing the short message by the module content information and the obtained status information, and sending the edited short message to the master mobile intelligent terminal;

The receiving module is set to:

Referring to FIG. 4, an embodiment of the present invention further provides a master mobile intelligent terminal, which at least includes:

a receiving module, configured to receive a message carrying help information from the controlled mobile intelligent terminal;

The sending module is configured to send a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.

In the master mobile intelligent terminal of the embodiment of the present invention, the sending module is further configured to:

The receiving module is further configured to:

Receiving an IP address of the controlled mobile intelligent terminal from the server; establishing a connection with the controlled mobile intelligent terminal.

In the master mobile intelligent terminal of the embodiment of the present invention, the sending module is set to:

Collecting and processing voice information from the master mobile intelligent terminal user, and transmitting the processed voice information to the controlled mobile intelligent terminal; and/or controlling the mobile according to the collected voice information of the user of the master mobile intelligent terminal The screenshot sent by the smart terminal is marked accordingly, the marked screenshot is processed, and the processed screenshot is sent to the controlled mobile intelligent terminal.

Determining that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled terminal, and is edited according to the received short message and the input information of the master mobile intelligent terminal user. SMS, send the edited SMS to the controlled mobile intelligent terminal.

It should be noted that the above-mentioned embodiments are only for the purpose of facilitating the understanding of those skilled in the art, and are not intended to limit the scope of the present invention, and those skilled in the art will Any obvious substitutions and improvements made by the invention are within the scope of the invention.

One of ordinary skill in the art will appreciate that all or a portion of the steps of the above-described embodiments can be implemented using a computer program flow, which can be stored in a computer readable storage medium, such as on a corresponding hardware platform (eg, The system, device, device, device, etc. are executed, and when executed, include one or a combination of the steps of the method embodiments.

Alternatively, all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.

The devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.

Each device/function module/function unit in the above embodiment is implemented in the form of a software function module. And when sold or used as a stand-alone product, it can be stored on a computer readable storage medium. The above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.

Industrial applicability

Claims

A method of remote help, including:

The controlled mobile intelligent terminal sends a message carrying the help information to the master mobile intelligent terminal;

The controlled mobile intelligent terminal receives the feedback message carrying the answer information from the master mobile intelligent terminal, and operates according to the solution information carried in the feedback message.
The method of claim 1, before the step of the controlled mobile intelligent terminal transmitting a message carrying the help information to the master mobile smart terminal, the method further comprising:

The controlled mobile intelligent terminal determines that it accesses the network and registers with the server;

The controlled mobile intelligent terminal receives a remote control request from the master mobile smart terminal, and establishes a connection with the master mobile smart terminal.
The method according to claim 1 or 2, wherein the sending the message carrying the help information to the master mobile intelligent terminal comprises:

Collecting and processing voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile smart terminal; and/or

The interface that needs to be set is intercepted as a screenshot; the screenshot is processed, and the processed screenshot is sent to the master mobile intelligent terminal.
The method according to claim 1 or 2, wherein the sending the message carrying the help information to the master mobile intelligent terminal comprises:

Receiving the existing function module and the corresponding module content information input by the controlled mobile intelligent terminal user; obtaining the state information corresponding to the input existing function module and the corresponding module content information; according to the input existing function module and the corresponding module The content information, the obtained status information, edit the short message, and send the edited short message to the master mobile intelligent terminal;

The receiving the feedback message carrying the answer information from the master mobile intelligent terminal includes:

Determining whether the received short message is a remote control short message, and if yes, and the primary/controlled end identifier in the received short message is indicating the main control end, performing corresponding setting according to the status information identifier in the received short message If not, proceed with the steps of the judgment.
A method of remote help, including:

The master mobile intelligent terminal receives the message carrying the help information from the controlled mobile intelligent terminal, and sends a feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information.
The method of claim 5, before the step of receiving, by the master mobile intelligent terminal, the message carrying the help information from the controlled mobile intelligent terminal, the method further comprising:

The master mobile intelligent terminal sends a controlled mobile intelligent terminal identifier to the server;

Receiving, by the master mobile intelligent terminal, an Internet Protocol IP address of the controlled mobile intelligent terminal from the server, and transmitting a remote control request to the controlled mobile intelligent terminal;

Establishing a connection with the controlled mobile intelligent terminal.
The method according to claim 5 or 6, wherein the sending the feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information comprises:

Collecting and processing voice information of the user from the master mobile intelligent terminal, and transmitting the processed voice information to the controlled mobile intelligent terminal; and/or according to the collected voice information of the user of the master mobile intelligent terminal The screenshots sent by the controlled mobile intelligent terminal are marked correspondingly, the marked screenshots are processed, and the processed screenshots are sent to the controlled mobile intelligent terminal.
The method according to claim 5 or 6, wherein the sending the feedback message carrying the answer information to the controlled mobile intelligent terminal according to the received message carrying the help information comprises:

Determining that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled terminal, and is edited according to the received short message and the input information of the master mobile intelligent terminal user. The short message is sent to the controlled mobile intelligent terminal.
The method according to claim 8, wherein the editing the short message according to the received short message and the input information of the user of the master mobile intelligent terminal comprises:

Obtaining the function module identifier and the module content information identifier in the received short message; receiving the obtained function module and the setting information of the state information corresponding to the module content information input by the user of the master mobile smart terminal; The function module identifier and the module content information identifier and the identifier corresponding to the setting information are saved in the short message to be edited, and the main/controlled end identifier in the edited short message is changed to indicate the main control end.
A controlled mobile intelligent terminal comprising:

a sending module, configured to send a message carrying the help information to the master mobile intelligent terminal; and

The receiving module is configured to receive the feedback message carrying the answer information from the master mobile smart terminal, and operate according to the answer information carried in the feedback message.
The controlled mobile intelligent terminal of claim 10, further comprising:

a registration module, configured to determine that the controlled mobile intelligent terminal accesses the network and registers with the server;

The receiving module is further configured to;

Receiving a remote control request from the master mobile smart terminal, establishing a connection with the master mobile smart terminal.
The controlled mobile intelligent terminal according to claim 10 or 11, wherein the sending module is configured to:

Collecting and processing voice information from the controlled mobile intelligent terminal user, and transmitting the processed voice information to the master mobile smart terminal; and/or intercepting an interface that needs to be set as a screenshot; processing the screenshot Sending the processed screenshot to the master mobile intelligent terminal.
The controlled mobile intelligent terminal according to claim 10 or 11, wherein the sending module is configured to:

Receiving an existing function module input by the user of the controlled mobile intelligent terminal and corresponding module content information; acquiring state information corresponding to the input existing function module and the corresponding module content information; according to the input existing function module and Corresponding module content information, obtained status information, editing a short message, and sending the edited short message to the master mobile intelligent terminal;

The receiving module is set to:

Determining whether the received short message is a remote control short message, and if yes, and the primary/controlled end identifier in the received short message is indicating the main control end, performing corresponding setting according to the status information identifier in the received short message If not, continue to determine whether the received SMS is a remote control SMS.
A master mobile smart terminal includes:

a receiving module configured to receive a message carrying help information from the controlled mobile intelligent terminal;

a sending module configured to control the mobile smart based on the received message carrying the help information The terminal sends a feedback message carrying the answer information.
The master mobile intelligent terminal of claim 14, wherein the sending module is further configured to:

Sending a controlled mobile intelligent terminal identifier to the server; and transmitting a remote control request to the controlled mobile intelligent terminal;

The receiving module is further configured to:

Receiving an IP address of a controlled mobile intelligent terminal from the server; establishing a connection with the controlled mobile intelligent terminal.
The master mobile intelligent terminal according to claim 14 or 15, wherein the sending module is configured to:

Acquiring and processing voice information from the master mobile intelligent terminal user, and transmitting the processed voice information to the controlled mobile intelligent terminal; and/or according to the collected voice information of the user of the master mobile intelligent terminal The screenshots sent by the controlled mobile intelligent terminal are marked correspondingly, the marked screenshots are processed, and the processed screenshots are sent to the controlled mobile intelligent terminal.
The master mobile intelligent terminal according to claim 14 or 15, wherein the sending module is configured to:

Determining that the received short message is a remote control short message, and the primary/controlled end identifier in the received short message is a controlled terminal, and is edited according to the received short message and the input information of the master mobile intelligent terminal user. The short message is sent to the controlled mobile intelligent terminal.
A computer program comprising program instructions that, when executed by a controlled mobile intelligent terminal, cause the controlled mobile intelligent terminal to perform the method of any of claims 1-4.
A carrier carrying the computer program of claim 18.
A computer program comprising program instructions that, when executed by a master mobile smart terminal, cause the master mobile smart terminal to perform the method of any of claims 5-9.
A carrier carrying the computer program of claim 20.