CN110933530A - Remote assistance method, device, equipment and computer readable medium - Google Patents
Remote assistance method, device, equipment and computer readable medium Download PDFInfo
- Publication number
- CN110933530A CN110933530A CN201811100014.5A CN201811100014A CN110933530A CN 110933530 A CN110933530 A CN 110933530A CN 201811100014 A CN201811100014 A CN 201811100014A CN 110933530 A CN110933530 A CN 110933530A
- Authority
- CN
- China
- Prior art keywords
- setting
- remote assistance
- instruction
- event
- controlled end
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 47
- 238000012544 monitoring process Methods 0.000 claims description 14
- 230000005540 biological transmission Effects 0.000 claims description 9
- 238000013500 data storage Methods 0.000 claims 1
- 238000010586 diagram Methods 0.000 description 14
- 238000004891 communication Methods 0.000 description 9
- 230000006870 function Effects 0.000 description 8
- 101150053844 APP1 gene Proteins 0.000 description 4
- 101100189105 Homo sapiens PABPC4 gene Proteins 0.000 description 4
- 102100039424 Polyadenylate-binding protein 4 Human genes 0.000 description 4
- 230000008569 process Effects 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 3
- 101100055496 Arabidopsis thaliana APP2 gene Proteins 0.000 description 2
- 101100016250 Saccharomyces cerevisiae (strain ATCC 204508 / S288c) GYL1 gene Proteins 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 101100264195 Caenorhabditis elegans app-1 gene Proteins 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000011022 operating instruction Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 230000007723 transport mechanism Effects 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q9/00—Arrangements in telecontrol or telemetry systems for selectively calling a substation from a main station, in which substation desired apparatus is selected for applying a control signal thereto or for obtaining measured values therefrom
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2209/00—Arrangements in telecontrol or telemetry systems
- H04Q2209/40—Arrangements in telecontrol or telemetry systems using a wireless architecture
Abstract
The embodiment of the invention discloses a remote assistance method, a remote assistance device and a computer readable medium, which relate to the field of terminals, wherein the method comprises the following steps: the control end monitors a setting operation event for remotely assisting the controlled end; when the setting operation event is monitored, the control end acquires operation data corresponding to the setting operation event; and the control end generates an operation instruction corresponding to the operation data and sends the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event. The controlled end of the embodiment of the invention utilizes the received operation instruction of the control end to carry out setting operation, thereby reducing the operation difficulty and complexity of the controlled end and saving time and labor.
Description
Technical Field
The present invention relates to the field of terminals, and in particular, to a remote assistance method, apparatus, device, and computer readable medium.
Background
With the diversification of functions and the complexity of operation of the terminal, problems of mistaken dialing of a telephone, misuse of data traffic and the like of a user often occur, and the problems are mostly caused by misoperation or carelessness of use, but not problems of the terminal. Therefore, when some users use the terminal, if some users have problems, the users often need to ask for help from others, such as help from friends, family members, and staff in business halls, to modify the setting information of the application, which is time-consuming and labor-consuming.
Disclosure of Invention
The embodiment of the invention provides a remote assistance method, a remote assistance device, equipment and a computer readable medium, which solve the problem of remotely assisting a user in terminal setting.
The embodiment of the invention provides a remote assistance method, which comprises the following steps:
the control end monitors a setting operation event for remotely assisting the controlled end;
when the setting operation event is monitored, the control end acquires operation data corresponding to the setting operation event;
and the control end generates an operation instruction corresponding to the operation data and sends the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event.
The embodiment of the invention provides a remote assistance method, which comprises the following steps:
the controlled end receives an operation instruction which is sent by the control end and used for remotely assisting the controlled end;
the controlled end analyzes the operation instruction to obtain corresponding operation data;
and the controlled end executes the corresponding setting operation according to the operation data obtained by analysis.
An embodiment of the present invention provides a remote assistance apparatus, including:
the operation monitoring module is used for monitoring a setting operation event for remotely assisting the controlled end;
the first acquisition module is used for acquiring operation data corresponding to the set operation event when the set operation event is monitored;
and the instruction sending module is used for generating an operation instruction corresponding to the operation data and sending the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event.
An embodiment of the present invention provides a remote assistance apparatus, including:
the instruction receiving module is used for receiving an operation instruction which is sent by the control end and used for remotely assisting the controlled end;
the second acquisition module is used for analyzing the operation instruction to obtain corresponding operation data;
and the operation setting module is used for executing corresponding setting operation according to the operation data obtained by analysis.
An embodiment of the present invention provides a remote assistance device, where the device includes: a processor and a memory, the memory having stored thereon a remote assistance program operable on the processor, the remote assistance program when executed by the processor implementing the steps of the remote assistance method described above.
An embodiment of the present invention provides a computer-readable medium, on which a remote assistance program is stored, and the remote assistance program, when executed by a processor, implements the steps of the remote assistance method described above.
The technical scheme provided by the embodiment of the invention has the following beneficial effects:
the controlled end of the embodiment of the invention utilizes the received operation instruction of the control end to carry out setting operation, thereby reducing the operation difficulty and complexity of the controlled end and saving time and labor.
Drawings
Fig. 1 is a first flowchart of a remote assistance method according to an embodiment of the present invention;
fig. 2 is a second flowchart of a remote assistance method according to an embodiment of the present invention;
FIG. 3 is a schematic block diagram of software modules provided by an embodiment of the present invention;
FIG. 4 is a schematic diagram of a setup application operation provided by an embodiment of the present invention;
FIG. 5 is a diagram of a data structure in a database provided by an embodiment of the present invention;
FIG. 6 is a flow chart illustrating operation of sending messages according to an embodiment of the present invention;
FIG. 7 is a schematic diagram of an operation delivery interface provided by an embodiment of the invention;
fig. 8 is a first schematic block diagram of a remote assistance device according to an embodiment of the present invention;
fig. 9 is a second schematic block diagram of a remote assistance device according to an embodiment of the present invention;
fig. 10 is a schematic block diagram of a remote assistance device according to an embodiment of the present invention.
Detailed Description
The embodiments of the present invention will be described in detail below with reference to the accompanying drawings, and it should be understood that the embodiments described below are only for illustrating and explaining the present invention and are not intended to limit the present invention.
According to the remote assistance method provided by the embodiment of the invention, the problem can be solved only by sending a short message or an instant communication message and the like for remote assistance to the user and clicking the short message or the instant communication message and the like by the user, so that the method is simple, convenient, time-saving and labor-saving, and is suitable for any software needing to be modified or set and any equipment needing to be sold, such as a mobile phone, a computer, a household appliance, system equipment and the like.
The remote assistance method provided by the embodiment of the invention can be applied to a terminal, such as a mobile phone, a notebook computer, a tablet computer and any other suitable device. In the preferred embodiment, for convenience of description, if the terminal uses the remote assistance method of the present invention to assist other terminals to perform related setting operations, that is, to control the terminal of the setting operation, the terminal is hereinafter collectively referred to as a control terminal; if the terminal automatically executes the relevant setting operation by using the remote assistance method of the present invention, the terminal is controlled to execute the relevant setting operation, and hereinafter, the terminal is collectively referred to as a controlled terminal.
In addition, in order to better implement the present invention, a setup application (settingapplication) is provided on the terminal so that the terminal performs a related setup operation. It should be noted that the setting application can be set independently from the original setting application of the terminal system; or can be integrated in the original setting application of the control terminal. The specific functions of the setting application will be described with reference to the embodiments.
Fig. 1 is a first flowchart of a remote assistance method according to an embodiment of the present invention, where the flowchart illustrates a process of applying the remote assistance method to a control end. As shown in fig. 1, the method may include:
step S101: the control end monitors a setting operation event for remotely assisting the controlled end.
In one embodiment, at least one setting interface of a setting application for remote assistance on the control end is displayed, and a setting operation event of at least one setting item on the setting interface is monitored.
In this embodiment, the setting application may include one or more setting interfaces, each setting interface may include one or more setting items, and the setting items in each setting interface may be presented to the user in a hierarchical menu form for the user to operate.
It should be noted that, in order to distinguish from the case where the control end performs the setting on itself, the control end needs to monitor a trigger event for the setting application. That is, if a preset instruction for triggering execution of remote collaboration is received, it indicates that a trigger event for the setting application is monitored, and at this time, step S101 is executed. For example, when the setup application is independent of the terminal's native setup application, the user may click on an icon of the setup application to trigger execution of remote collaboration. For another example, when the setting application is integrated in the original setting application of the control end, the user may press the setting application for a long time to select a remote assistance option popped up by the control end, so as to trigger execution of remote collaboration.
Step S102: and when the setting operation event is monitored, the control end acquires operation data corresponding to the setting operation event.
In one embodiment, after monitoring a setting operation event for at least one setting item on the setting interface, the control end searches a database (i.e., the database of the control end) to obtain operation data corresponding to the setting operation event for the setting item.
In this embodiment, the database stores data according to the configuration structure of the configuration application.
In this embodiment, each row of data in the database corresponds to a specific setting operation, and each row of data may include an operation code, an operation name, an operation path, an operation type, and a value range.
Step S103: and the control end generates an operation instruction corresponding to the operation data and sends the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event.
In one embodiment, the control end encodes the operation data according to a preset encoding format to generate the corresponding operation instruction, and then sends the operation instruction according to a preset sending mode.
In this embodiment, the preset sending mode may be preset in the control terminal when the terminal leaves the factory, may be preset by a user, or may be selected by the user according to a plurality of options provided by the control terminal during the remote assistance of the control terminal. If the sending mode is selected by the user, the sending mode needs to be selected before the operation data is acquired in step S102, that is, after the control end monitors a setting operation event for at least one setting item on the setting interface, a selection item for selecting the sending mode is displayed, then a selection operation event for the selection item is monitored, and the sending mode for sending the operation instruction is determined according to the monitored selection operation event.
In this embodiment, the displaying the selection item for selecting the transmission method includes: the control end monitors a trigger event for displaying a selection item, for example, after the control end monitors a setting operation event for a certain setting item, if the control end detects an operation for displaying the selection item for the setting item, for example, pressing the setting item for a long time or double-clicking the setting item, the control end monitors the trigger event for displaying the selection item.
In the above embodiments, the sending method includes, but is not limited to, short message, instant messaging and the like.
It should be noted that the embodiment of the present invention may remotely assist the controlled end in performing system setting (for example, display setting, sound setting, and the like), and may also remotely assist the controlled end in performing other application setting (for example, a calendar, an album, a third-party application, and the like). For the latter, a remote assistance option may be added in the setting options of other applications, the user selects the remote assistance option of the other applications to trigger the execution of remote collaboration, and then steps S101 to S103 are performed. In step S103, the application identifier of the other application needs to be sent to the controlled end together with the operation instruction, so that the controlled end can identify the other application corresponding to the application identifier, and further remotely assist the controlled end in setting the other application.
Fig. 2 is a second flowchart of a remote assistance method according to an embodiment of the present invention, where the flowchart illustrates a process of applying the remote assistance method to a controlled end. As shown in fig. 2, the method may include:
step S201: and the controlled end receives an operation instruction which is sent by the control end and used for remotely assisting the controlled end.
In one embodiment, the controlled terminal receives an operation instruction which is sent by a control terminal in a short message or instant messaging manner and is used for remotely assisting the controlled terminal, and the operation instruction is generated by the control terminal according to a remote assistance requirement of the controlled terminal.
Step S202: and the controlled end analyzes the operation instruction to obtain corresponding operation data.
In one embodiment, the controlled end parses the operation instruction, and recovers the operation data from the operation instruction.
Step S203: and the controlled end executes the corresponding setting operation according to the operation data obtained by analysis.
In one embodiment, the controlled end determines (or restores) the setting operation corresponding to the operation data by looking up a local database (i.e., a controlled end database), and executes the setting operation by using a setting application on the controlled end.
In this embodiment, the database stores data according to a setting structure of a setting application for remote assistance on the controlled terminal.
According to the embodiment of the invention, after the B terminal (namely the controlled terminal) has a problem, the A terminal (namely the control terminal) sends the X operation to the B terminal through the short message or the instant communication message and the like, and then the B terminal executes the X operation by clicking the short message or the instant communication message and the like, so that the problem of the B terminal is solved. In short, if a certain setting item of the terminal B has a problem, normal setting can be performed on the terminal a, then the operation steps are stored, and the operation steps are sent to the terminal B through a short message or an instant messaging message, and the terminal B clicks the short message or the instant messaging message to execute the corresponding operation steps, so that the problem of the setting item of the terminal B can be solved.
Fig. 3 is a schematic structural block diagram of a software module provided in an embodiment of the present invention, and as shown in fig. 3, the entire system is divided into three parts, which are generally divided into a sending end (or a control end), a transmission module, and a receiving end (or a controlled end). The sending end is mainly responsible for generating instruction codes (or operation codes or operation instructions) according to user requirements; the transmission module is responsible for transmitting the instruction code (or the operation code or the operation instruction) to the receiving end; the receiving end is responsible for analyzing the instruction code (or operation code or operation instruction) and executing the instruction code.
For the sending end:
database module 1: storing operation data corresponding to various operations, such as operation names, operation paths, operation types, operation values and the like;
setting APP 1: the method can complete various applications of setting operation, such as setting ring tone, switching wifi and switching data service. The method is generally based on the secondary development of the self-contained setting application of the system, and can also be used for redeveloping an independent application.
The coding module: after a user performs a certain operation in the setting APP1, an instruction code (or an operation code or an operation instruction) of the corresponding operation is generated by encoding according to the operation data corresponding to the corresponding operation stored in the database module 1.
A transmission module: and transmitting the instruction code (or the operation code or the operation instruction) generated by the coding module to a receiving end, wherein the transmission module can be developed by itself, and can also utilize the existing mature technology, such as short message and instant messaging message.
For the receiving end:
a decoding module: after receiving the instruction code (or the operation code or the operation instruction), analyzing corresponding operation according to operation data corresponding to the operation stored in the database module;
setting APP 2: the same as the APP1 is set, but on the receiving side.
Database module 2: the same as the database module 1, but at the receiving end.
Fig. 4 is a schematic diagram of an operation of a setting application according to an embodiment of the present invention, and as shown in fig. 4, the operation of setting an APP is enumerated to a user in a hierarchical menu. A plurality of setting items exist in the APP of the intelligent terminal, and a user can perform corresponding setting operation by searching a corresponding menu. The database in the embodiment of the present invention stores data according to the structure of the APP, as shown in fig. 5.
In fig. 5, different operations correspond to different operation codes, and each row of data in the database corresponds to different operations for setting the APP. In brief, the operation of setting the APP corresponds to the operation data of each row in the database one to one. Since the operation code is unique, the corresponding operation is known as long as the operation code is known. Thus, by querying the database, the encoding module can easily generate instruction codes corresponding to the respective operations. On the contrary, the decoding module can also conveniently analyze specific operation through the instruction code. For example, it is necessary to shut down the data traffic of the card 1. By querying the database, the encoding module can derive the following operating instructions:
[ OPERATING CODE ]00001
[ OPERATION NAME ] CARD 1 DATA FLOW
In an operation path, set-double card set-card 1 data
[ OPERATION TYPE ] SWITCH
[ operational value ] closed
Fig. 6 is a schematic diagram of an operation transmission flow provided by an embodiment of the present invention, assuming that a user (i.e., a controlled party, such as an elderly person at home) does not know how to close data traffic, and calls to ask another person (i.e., a controlling party) for help. Then, the controller only needs to close the data traffic (the flow of the card 1 and the card 2 is the same) on its own terminal (i.e. the control end, for example, the mobile phone of the controller), and long presses the menu for closing the data traffic, and selects "send by short message" in the pop-up menu list, so as to send the "close card 1 data traffic" operation "to the terminal of the controlled party (i.e. the controlled end, for example, the mobile phone of the controlled party). After receiving the short message, the controlled party clicks the short message to execute the operation of closing the data flow of the card 1. As shown in fig. 6, the specific implementation flow is as follows:
for the transmitting end (or control end):
step S601: after the control party obtains the help request of the controlled party that the data flow of the card 1 needs to be closed, the control party enters a setting APP1 of a control end (such as a mobile phone) and closes the data flow of the card 1;
step S602: after the control party presses the menu of closing the data flow of the card 1 for a long time, the control end pops up a menu list for selecting a sending mode so that the control party can select a selection item of sending through a short message in the popped menu list;
step S603: according to the corresponding relation between the setting operation of closing the data flow of the card 1 and the operation data in the database module 1, the coding module of the control end generates an operation code: operation code [ 00001 ] operation name [ card 1 data flow [ operation path ] set- ] card 1 data [ operation type ] switch [ operation value ] is off;
step S604: the control end sends the operation code to the controlled end through the short message, so that the controlled end executes the setting operation of closing the data flow of the card 1 after the controlled party clicks the short message received by the controlled end.
For the receiving end (or controlled end):
step S606: the decoding module of the controlled end inquires the database module 2 and analyzes the received operation code to obtain an operation command, namely an operation command of closing the data flow of the card 1;
step S607: the setting APP2 of the controlled end performs a setting operation of closing the data traffic of the card 1.
It should be noted that the operation codes are unique, and one operation code corresponds to one specific operation.
It should be noted that the operation code sent by the sending end may be not only the operation code of one operation, but also the operation code of a series of operations, and the operation code is sent after being packaged, so as to complete more complicated settings.
Scenarios to which embodiments of the present invention are applicable include, but are not limited to, the usage scenario set forth in fig. 6.
Fig. 7 is a schematic diagram of an operation transmission interface according to an embodiment of the present invention, and as shown in fig. 7, if an operation "sleep after 1 minute without operation" is to be transmitted, a change on a User Interface (UI) is that a user presses a sleep menu for a long time, and then a pop-up menu "transmits by short message". And after the user selects 'sending by short message', the operation is sent to other terminals in a short message mode.
Fig. 8 is a first schematic block diagram of a remote assistance device according to an embodiment of the present invention, where as shown in fig. 8, the device may include: an operation monitoring module 81, a first obtaining module 82 and an instruction sending module 83. The first obtaining module 82 may implement the functions of the encoding module of fig. 3, and the instruction sending module 83 may implement the functions of the encoding module and the transmission module of fig. 3.
The operation monitoring module 81 is configured to monitor a setting operation event for remotely assisting the controlled end.
In one embodiment, the operation monitoring module 81 may display at least one setting interface of a setting application (corresponding to the setting APP1 of fig. 3) for remote assistance on the control end and monitor a setting operation event for at least one setting item on the setting interface.
The first obtaining module 82 is configured to obtain operation data corresponding to the setting operation event when the setting operation event is monitored.
In an embodiment, after the operation monitoring module 81 monitors a setting operation event for at least one setting item on the setting interface, the first obtaining module 82 searches a local database (corresponding to the database module 1 in fig. 3) to obtain operation data corresponding to the setting operation event for the setting item.
In this embodiment, the local database stores data according to the configuration structure of the configuration application.
In this embodiment, each row of data in the local database corresponds to a specific setting operation, and each row of data may include an operation code, an operation name, an operation path, an operation type, and a value range.
The instruction sending module 83 is configured to generate an operation instruction corresponding to the operation data, and send the operation instruction to the controlled end, so as to remotely assist the controlled end in executing a setting operation corresponding to the setting operation event.
In one embodiment, the instruction sending module 83 encodes the operation data according to a preset encoding format to generate the corresponding operation instruction, and then sends the operation instruction according to a preset sending manner. .
In this embodiment, the preset sending mode may be preset in the control terminal when the terminal leaves the factory, may be preset by a user, or may be selected by the user according to a plurality of options provided by the control terminal during the remote assistance of the control terminal. If the sending mode is selected by the user, the sending mode needs to be selected before the first obtaining module 82 obtains the operation data, that is, the first obtaining module 82 is further configured to display a selection item for selecting the sending mode after monitoring a setting operation event for at least one setting item on the setting interface, then monitor a selection operation event for the selection item, and determine the sending mode for sending the operation instruction according to the monitored selection operation event.
The sending method includes but is not limited to short message, instant communication message and the like.
Fig. 9 is a second schematic block diagram of a remote assistance device according to an embodiment of the present invention, where as shown in fig. 9, the device may include: an instruction receiving module 91, a second obtaining module 92 and an operation setting module 93. The instruction receiving module 91 and the second obtaining module 92 implement the functions of the decoding module of fig. 3, and the operation setting module 93 implements the functions of the setting APP2 of fig. 3.
The instruction receiving module 91 is configured to receive an operation instruction sent by the control end and used for remotely assisting the controlled end.
In one embodiment, the instruction receiving module 91 receives an operation instruction which is sent by a control terminal in a short message or instant messaging manner and is used for remotely assisting the controlled terminal, where the operation instruction is generated by the control terminal according to a remote assistance requirement of the controlled terminal.
The second obtaining module 92 is configured to analyze the operation instruction to obtain corresponding operation data.
In one embodiment, the second obtaining module 92 parses the operation command, and recovers the operation data from the operation command.
And the operation setting module 93 is configured to execute a corresponding setting operation according to the operation data obtained through the analysis.
In one embodiment, the operation setting module 93 determines (or restores) a setting operation corresponding to the operation data by looking up a local database (i.e., a controlled-end database), and executes the setting operation by using a setting application on the controlled end.
In this embodiment, the database stores data according to a setting structure of a setting application for remote assistance on the controlled side.
Fig. 10 is a schematic structural block diagram of a remote assistance device according to an embodiment of the present invention, and as shown in fig. 10, the apparatus may include: a processor 10 and a memory 20, the memory 20 storing thereon a remote assistance program operable on the processor 10, the remote assistance program when executed by the processor implementing the steps of the remote assistance method described above.
The embodiment of the present invention further provides a computer readable medium, on which a remote assistance program is stored, and when the remote assistance program is executed by a processor, the remote assistance program implements the steps of the remote assistance method described above.
It will be understood by those of ordinary skill in the art that all or some of the steps of the methods, systems, functional modules/units in the devices disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
In summary, the embodiments of the present invention have the following technical effects:
1. the embodiment of the invention can reduce the operation complexity of the user, can also reduce the communication cost, can well solve various problems encountered by the user in the process of using the terminal (such as a smart phone), and is suitable for various users including the old;
2. in the process of solving the problems, the users are communicated completely, namely the users are controlled to solve the problems for the controlled users, and terminal manufacturers do not participate, so that the after-sale communication and maintenance cost of the terminal manufacturers is effectively reduced;
3. the embodiment of the invention needs no additional hardware, only needs software to realize, and almost has zero cost.
Although the embodiments of the present invention have been described in detail above, the embodiments of the present invention are not limited thereto, and those skilled in the art can make various modifications according to the principles of the embodiments of the present invention. Therefore, any modifications made to the principles of the embodiments of the present invention should be understood to fall within the scope of the present invention.
Claims (11)
1. A method of remote assistance, the method comprising:
the control end monitors a setting operation event for remotely assisting the controlled end;
when the setting operation event is monitored, the control end acquires operation data corresponding to the setting operation event;
and the control end generates an operation instruction corresponding to the operation data and sends the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event.
2. The method of claim 1, wherein the monitoring, by the control end, of the setting operation event for remotely assisting the controlled end comprises:
displaying at least one setting interface of a setting application for remote assistance on the control end;
and monitoring a setting operation event of at least one setting item on the setting interface.
3. The method according to claim 2, wherein when the setting operation event is monitored, the obtaining, by the control end, operation data corresponding to the setting operation event comprises:
after monitoring the setting operation event of at least one setting item on the setting interface, searching a database for data storage according to the setting structure of the setting application to obtain operation data corresponding to the setting operation event of the setting item.
4. The method according to any one of claims 1 to 3, wherein the generating, by the control end, the operation instruction corresponding to the operation data and sending the operation instruction to the controlled end includes:
coding the operation data according to a preset coding format to generate the corresponding operation instruction;
and sending the operation instruction according to a preset sending mode.
5. The method according to claim 4, wherein the predetermined sending mode is determined before the control end obtains the operation data, and comprises:
displaying a selection item for selecting a transmission mode;
monitoring a selection operation event of the selection item;
and determining the sending mode according to the monitored selection operation event.
6. A method of remote assistance, the method comprising:
the controlled end receives an operation instruction which is sent by the control end and used for remotely assisting the controlled end;
the controlled end analyzes the operation instruction to obtain corresponding operation data;
and the controlled end executes the corresponding setting operation according to the operation data obtained by analysis.
7. The method of claim 6, wherein the slave side performing its corresponding setup operation according to the parsed operation data comprises:
determining the setting operation corresponding to the operation data by searching a database for storing data according to the setting structure of the setting application on the controlled terminal;
and executing the setting operation by using the setting application.
8. A remote assistance apparatus, characterized in that the apparatus comprises:
the operation monitoring module is used for monitoring a setting operation event for remotely assisting the controlled end;
the first acquisition module is used for acquiring operation data corresponding to the set operation event when the set operation event is monitored;
and the instruction sending module is used for generating an operation instruction corresponding to the operation data and sending the operation instruction to the controlled end so as to remotely assist the controlled end to execute the setting operation corresponding to the setting operation event.
9. A remote assistance apparatus, characterized in that the apparatus comprises:
the instruction receiving module is used for receiving an operation instruction which is sent by the control end and used for remotely assisting the controlled end;
the second acquisition module is used for analyzing the operation instruction to obtain corresponding operation data;
and the operation setting module is used for executing corresponding setting operation according to the operation data obtained by analysis.
10. A remote assistance apparatus, the apparatus comprising: processor and memory, characterized in that the memory has stored thereon a remote assistance program executable on the processor, the remote assistance program realizing the steps of the remote assistance method according to any one of claims 1 to 7 when executed by the processor.
11. A computer-readable medium, on which a remote assistance program is stored, which when executed by a processor implements the steps of the remote assistance method according to any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811100014.5A CN110933530A (en) | 2018-09-20 | 2018-09-20 | Remote assistance method, device, equipment and computer readable medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811100014.5A CN110933530A (en) | 2018-09-20 | 2018-09-20 | Remote assistance method, device, equipment and computer readable medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110933530A true CN110933530A (en) | 2020-03-27 |
Family
ID=69856146
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811100014.5A Pending CN110933530A (en) | 2018-09-20 | 2018-09-20 | Remote assistance method, device, equipment and computer readable medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110933530A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112486084A (en) * | 2020-11-03 | 2021-03-12 | 江门绿润环保科技有限公司 | Remote control method and system for low-temperature drying machine |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102368841A (en) * | 2011-10-12 | 2012-03-07 | 惠州Tcl移动通信有限公司 | Remote control method and device of mobile short message |
| CN103079180A (en) * | 2013-01-16 | 2013-05-01 | 东莞宇龙通信科技有限公司 | Method and system for remote assistance |
| CN103392328A (en) * | 2012-12-21 | 2013-11-13 | 华为技术有限公司 | Communication terminal work remote control server and method and communication terminal |
| CN105472101A (en) * | 2014-08-15 | 2016-04-06 | 中兴通讯股份有限公司 | Remote help seeking method, main control mobile intelligent terminal and controlled mobile intelligent terminal |
| CN107608337A (en) * | 2017-09-25 | 2018-01-19 | 深圳市道通科技股份有限公司 | Automobile remote diagnostic method and apparatus, mobile terminal, electronic equipment and server |
-
2018
- 2018-09-20 CN CN201811100014.5A patent/CN110933530A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102368841A (en) * | 2011-10-12 | 2012-03-07 | 惠州Tcl移动通信有限公司 | Remote control method and device of mobile short message |
| CN103392328A (en) * | 2012-12-21 | 2013-11-13 | 华为技术有限公司 | Communication terminal work remote control server and method and communication terminal |
| CN103079180A (en) * | 2013-01-16 | 2013-05-01 | 东莞宇龙通信科技有限公司 | Method and system for remote assistance |
| CN105472101A (en) * | 2014-08-15 | 2016-04-06 | 中兴通讯股份有限公司 | Remote help seeking method, main control mobile intelligent terminal and controlled mobile intelligent terminal |
| CN107608337A (en) * | 2017-09-25 | 2018-01-19 | 深圳市道通科技股份有限公司 | Automobile remote diagnostic method and apparatus, mobile terminal, electronic equipment and server |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112486084A (en) * | 2020-11-03 | 2021-03-12 | 江门绿润环保科技有限公司 | Remote control method and system for low-temperature drying machine |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108595137B (en) | Wireless screen projection method and device and screen projector | |
| CN100391291C (en) | Data backing-up and recovering method and system | |
| US8655336B1 (en) | Remote issue logging and reporting of mobile station issues and diagnostic information to manufacturer | |
| CN108156026B (en) | Interphone configuration method and device | |
| CN112069422A (en) | Information display method, server, terminal and medium | |
| EP3343352B1 (en) | Method, apparatus and device for instructing operations on terminal device | |
| CN112423238A (en) | Electronic device, control terminal, storage medium, and device connection method | |
| CN104539791A (en) | Method and device for performing instant messaging in communication terminal | |
| CN110457154B (en) | Abnormal service processing method and device, storage medium and communication terminal | |
| CN101547122B (en) | Method, device and system for recovering terminal configuration | |
| CN112566078A (en) | Device connection method and apparatus, storage medium, and electronic apparatus | |
| CN112579264B (en) | Application program jumping method, terminal and computer storage medium | |
| CN114721710A (en) | Version control method, version control device and storage medium | |
| CN110933530A (en) | Remote assistance method, device, equipment and computer readable medium | |
| CN108205455B (en) | Application function implementation method and device and terminal | |
| CN109684112A (en) | Program file operation method, device, terminal and storage medium | |
| US20200382367A1 (en) | Systems and methods for configuring a device action based on one or more events | |
| CN107197088A (en) | Screenshot method and device based on Android mobile device | |
| CN108984238B (en) | Gesture processing method and device of application program and electronic equipment | |
| WO2016015550A1 (en) | Remote control method and apparatus for intelligent device | |
| CN110706705A (en) | Voice control method, terminal and computer storage medium | |
| CN115757612A (en) | Data synchronization method and device, computer equipment and storage medium | |
| US11729266B2 (en) | Method and device for preventing data misdeletion, storage medium, and product | |
| CN111741164B (en) | Sound mode switching method and device and computer readable storage medium | |
| CN111916078B (en) | Voice control method and equipment |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20200327 |